Just left there. Quan was fantastic. We found a great car, the buying process was smooth and easy. The only thing we had to wait for was a wash and interior detailing.

Great place to buy a car

These guys were great to work with - competitive price and very nice.

Bought new srt8 2019 with scratch. Took in to fix still have scratch. Finance lady was rude.

Scammers Lie about interest rates, change the terms of the deal after you agree just before you leave - Lots of financial trickery, possibly illegal. Another scummy Colorado Care Dealership

Dropped my vehicle off for recall notice repairs for an 830am appointment which i had made the Tuesday prior. I went through the check in process and was told the repairs would take 4.5-5 hours to complete. I received a call from the service advisor 8hours later and was told that they were unable to make the repairs due to a weekend backlog and other issues that arose but if I would be willing to leave it overnight maybe they could get to it tomorrow. Maybe?! I asked what they were going to do for my inconvenience and was told "nothing". What is the point of making an appointment if you dont intend to honor it? I made my necessary arrangements for this. Then you have the nerve to ask i make changes to my schedule for a second consecutive day due to your failures.

Dropped my vehicle off for recall notice repairs for an 830am appointment which i had made the Tuesday prior. I went through the check in process and was told the repairs would take 4.5-5 hours to complete. I received a call from the service advisor 8hours later and was told that they were unable to make the repairs due to a weekend backlog and other issues that arose but if I would be willing to leave it overnight maybe they could get to it tomorrow. Maybe?! I asked what they were going to do for my inconvenience and was told "nothing". What is the point of making an appointment if you dont intend to honor it? I made my necessary arrangements for this. Then you have the nerve to ask i make changes to my schedule for a second consecutive day due to your failures.

Excellent customer service and auto maintenance. Thanks to all in the service department.

DO NOT buy vehicles from here. Bought 2 cars a month ago and they promised up and down they would fix all issues and repair damage. Now they are refusing to do any repairs or fix damage. Salespeople don't return calls and are rude when you ask to speak to there management. With all the dealerships on Broadway save yourself the headache and don't end up like me having to pay hundreds out of pocket for things that we were told they would fix. I would also suggest reading other reviews. I wish I had over promise to get the sale and then ignore you seems to be there policy.

Great experience with Erik and Jonathon. Easy to deal with. No nonsense. Exactly what I want when buying a car.

Meh. Forgot to close my hood and stole my hitch

I called a over a week prior to schedule a recall repair. I arrived the morning of the appointment after receiving two emails and one voicemail from AutoNation confirming my appointment. I walked in and the service rep got on the phone (I'm assuming with the parts department) and then proceeded to tell me they don't have the part to fix my Jeep and that the part has to be ordered ahead of time. When I asked him why they didn't call me and reschedule as I had taken time off work to be there, he didn't give me an answer. So I wasted vacation time and I still have an airbag that could explode, and no estimate of when they will be able to fix it. Thanks for nothing, Jeep. Edit: Instead of responding on here and putting it on me to contact you, how about you order the part and call me to reschedule when it comes in as I requested before I left last Monday? You have my information in your system.

We had a great experience here! Jesus and Kirk were incredibly accommodating and helpful!

Best cheaper shop I’ve worked with! Keep up the good work

Great customer service department! Makes repairs and maintenance a breeze.

Jonathan was great. Explained the process very well and was extremely patient.

The service department and sales PEOPLE are great.. the sales manager doesn't want to sell cars. When buying a 58K Gladiator wouldn't go down what so ever. We have bought 6 cars from auto nation dealerships and when trying to buy a brand new Gladiator the manager told us its so new they don't need to go down.. That's fine we will never shop for a vehicle at the Broadway location

this place is amazing! every time i’ve been there i’ve had an amazing experience especially in the service department!

Bridget was amazing and so helpful! She was able to get me in late on a Saturday afternoon. She was thorough, and kept me in the loop of what was happening with my car. I will be coming back for sure!

Great service.

What the hell Auto Nation?!? I schedule my Jeep to have a airbag recall work and the first thing they ask me when I arrive (not over the phone when I made the appointment) was “did you order a airbag?” No, that’s your job, and I would think a business would have the wherewithal to not schedule a recall appt. without verifying that! To top it off, they couldn’t get to my check engine issue (even though they cancelled the airbag replacement, so there should have been ample time blocked for my Jeep) and told me to make another appointment for that! My opinion, steer clear of Jeep Autonation or talk to a wall, you’d get better service.

Service - took my Jeep in for an oil change because it is covered by the wave program. Driving home, I have smoke coming from under the hood. After inspection, looks like they got just as much oil on top the engine as they did in the engine. I mean... who doesn't enjoy the smell of burning oil...

I would like to give negative stars. Service department doesn’t know how to communicate with anyone. Between service Writers, technicians,or customers. I even received a phone call four days after dropping off my truck that they would like me to bring it in to get worked on. THEY ALREADY HAVE IT!! Just the beginning. I will finish my review after I pick my truck up and see how the rest of the story develops. You will get the whole story from the beginning. So far it’s not good.

Over Crowded

Quick appointment for three recall items, able to provide needed parts on the scheduled day. Zero charges.

fast service and very friendly staff. I had no wait time

SERVICE: This review is for their service department. What a terrible experience. Unable to correctly fix the issue and terrible customer service on top of that. I brought my car in because it wouldn't start. After looking at the car they called to tell me that it needed $3K of work (typical dealer stuff) but that the stalling issue was an easy fix and covered by the the $145 investigation charge I already paid (great! right?). I then opted into $1K of additional work and picked my car up the next morning. This is where the real fun began.... The next time I started my car up it let out a terrible screeching noise upon starting. Then, when I started it up for the third time it proceeded to stall and die on me three times. Something completely new and different than the original reason I brought it in. Brought it back to them to look into and it's been 5 days of nothing but a run around. Not to mention they never called Friday to confirm they'd have my car through the following Monday. So I was surprised when I called on Saturday only to find that both my advisor and technician were out and my car was labeled DISABLED. Horrible service. Now it's Monday and I'm continuing to get a run around. They keep saying the noise is due to a water pump pulley. They suggested I replace my water pump for $1K (called Firestone and received a quote for $575). But they have no new news on the real issue, stalling. I told them I'm picking my car up tonight no matter what. I think regardless I need second opinion. I now lack trust in the quality of work and it's only been made worse by a lack of customer service.

I purchased a 2012 Rubicon from Auto Nation Chevrolet Broadway in March, THANKFULLY I opted for the extended warranty. Since then it was at Southwest Jeep Auto for a timing chain replacement, then back for the same thing since they botched the chain replacement the first time and also for an oil pump replacement. Now I bring it to you since they lost my trust to investigate a knocking noise and an oil leak, this was 2 weeks ago. I was notified by Keith 2 days later of multiple leaks including timing chain cover rear main amongst others and that the work would be completed by that Friday. Well Friday came and went without even a phone call. Fast forward TEN DAYS since that Friday and still not complete, the only update I get is because I have to call at the end of every day to check and I get the same "assurance" that it will be done tomorrow, EVERY day. This morning I was assured it would be ready for pickup tonight... Well of course no phone call from Keith so I make the hour trip down there and of course kieth is out for the day and no explanation on the status of my Jeep other than not done! If I could give negative stars I would the service is horrible the customer service is worse honestly since march I've delt with 3 different Auto Nations and each experience is equal to if not worse than the other. All this and I still don't know if the Jeep is free of leaks and knocks since it's still NOT DONE. I would absolutely never deal with Auto Nation again, Worst car buying experience by far!

We had a fantastic experience with the whole team at AutoNation Chrysler Jeep today, and walked away with a great deal on a Nissan Rogue and an excellent trade in for our old Honda! That's right, Kameron Knox, Jon Slack, and Jeromy from financing thoughtfully helped us find the best car for us, drove us to other AutoNation dealers to test drive cars they didn't even have on their lot, and made sure we got the best value possible on a Nissan Rogue. I used to see car dealerships as evil scary places, but now I look forward to the next time I can go back and be served by these expert professionals. PS - free popcorn, mocha, and watching the Kentucky Derby on their TVs also enhanced the experience.

Top notch service department! Came from Houston and was used to expert service. We went to other dealerships close to us with our two Jeeps trying to find the perfect Jeep care and were unable to duplicate the expertise and customer service. We have now found it! We live in the mountains and it is worth our drive!

The problem I took my car in for was not resolved, in fact, it seems worse now.

Kyle was a delight to work with. Not pushy and true to what he says. I'll definitely talk to him again when purchasing.

Dont know what I would have done without the amazing guys at this place. True live savers.

This dealership is the best one in Denver.

Patrick (sales) and Chris (finance) at AutoNation Chrysler Jeep were refreshingly honest and straightforward people to work with during the process of leasing a new car. They made sure all of my questions were answered and genuinely cared about making my deal and experience the best possible. Thank you very much!

Jim in the Service shop always takes good care of me and my family. Our Jeep has been running top notch since 99. It's been great to have the care and customer service to keep our Jeep on the road for the last 220,000 miles. Thanks Jim!

great team and great services

Purchased a 2019 Jeep from out-of-State. Autonation had the best price, ordered the vehicle immediately, and made the process very smooth. Vehicle arrived early, and Scott took care of all the details. Very easy process for us.

Friendly Service. Good facilities while I waited for my car to be serviced.

Good, fast efficient service.

Sold a car to them and is had been a huge hassle. First, was promised a price for the car and then they tried to change it and it took some fighting to get what they promised. And, then, the bill of sale said they would send me a check for the balance due within 7-10 days and it’s now a month later and no check. The story changes every time I contact them. If no check is received by early next week, will be filing a complaint with the appropriate authorities. Beware!

I had an unfortunate interaction with someone in the service department. I called to inquire about their pre-purchase inspection. He seemed reluctant and even annoyed to answer my questions when I asked him to explain in more details so that I could understand what exactly was involved. I hate to think that it was because I am a woman, but as we all know, this kind of behavior is a reoccurring theme in the auto service industry. I don’t think this place of business is above that unfortunately. Poor customer empathy. Poor customers service.

It was a recall repair. I would never again pay this dealer for any needed service or repair.

This was a routine oil change, etc, I waited and it took over an hour. According to service rep car is due for 5 yr maint, which I chose not to do until later and asked for a copy of the maint list, He gave a copy as I was leaving and when I got home discovered that it was not for my car, called immediately, left a message, no return call as of a day later.

This place is great! Awesome customer service always willing to do their best. Highly recommend

Such a great car buying experience! Very helpful in getting me exactly what I wanted, and in my price range. Thanks so much!!

Made a service appointment 3 weeks ahead of time for a recall and oil change. They had my car the entire day only to find out they didn't have the part to perform the service for the recall. They could have called me before I spent an entire day car-less only to find out they couldn't perform the service I had asked for. Seems pretty straightforward to me as to how they should have handled this.

These people really take care of you and they care. Ask for Jon Slack if you need a car. He is great. The best car guy I have ever delt with. He treated me like a human not a girl! He knew his fiance numbers and got me a car to fit my budget and my wants. He really listened and asked the right questions. He totally rocks!

A quick refresher and heads up for management. Last year I was two blocks away from this dealer when my ABS light and system started acting up on my way to work in my new 2018 Jeep Rubicon Unlimited Hard Rock. I pulled over and called my service advisor to let him know of the situation, and to advise him that my freedom top was off. He told me to not go across town to my apartment to get the tops, and to limp it to the shop if I could make it. He assured me that they get topless Jeeps in there all the time, and that it would be covered. Fast forward approx a week later, I received a call telling me my vehicle was ready. When they pulled my Jeep up into the service bay, it was full of rain water. Since then, my brand new Jeep has been in countless shops replacing and drying different electrical components, and Autonation refused to replace my destroyed vehicle. This dealership took advantage of my inability to afford an attorney, but guess who's back on his feet now.... Management, please keep your eyes peeled for a certified letter from my attorney's office. Thank you for your time, and to my fellow public, do yourself a favor and avoid this dealership like the plague if you care about your vehicle. Edit- In response to Autonation here. I've tried for the past year to get you people to take responsibility for what you did to me, I even went on the Tom Martino show after they couldnt believe what you did to me. The only real response I got from corporate was that it was my fault and responsibility for having the top off, even after your employees told me it was ok and would be covered. You assumed responsibility when you accepted possession of my vehicle. You didn't follow through with your promise, and you destroyed my brand new Jeep. Now, you and your insurance company face lawsuits. I want my vehicle replaced at your expense, and I want to be compensated for the months of Uber and Lyft rides YOU forced me to take. I'm not dealing with a lemon any longer, and the longer you draw this out, the more you will owe. I am forced to take Uber and Lyft everywhere with my service dog, its ridiculous. I want the part of our lives you took from us back immediately.

5 star treatment at AutoNation Chrysler Jeep in Littleton today! Everyone was personable, friendly and great at communicating on the status of my vehicle. I felt they were honest about what I needed now and what services to expect in the future. I will definitely be back!! Huge shout out to Brandi, Allen, Bridget and Jacob!

The people were friendly enough, but they had no regard for my time. After we had agreed to terms for the car and all that was needed was for me to write a check, they strung me out for another 2 or 2 1/2 hours waiting. The car had only one key. During negotiations they promised a second key. In the month following purchase I contacted them by email about 7 times and called twice leaving a voice mail about the 2nd key. Of those contacts they responded once with an email promising the key. After the month I gave up and went back to the show room one morning to try to get action. They apparently had done nothing to get the key. I ended up spending the rest of the day sitting with the salesman as he ordered the key and driving across town to another Autonation dealership and waiting for hours as they made the key. I presume they were dragging their feet because the key was a $300 affair and they were hoping I would just go away. They wasted hours of my time when I bought the car and essentially wasted a day of my time getting the second key. Both Autonation dealerships had the same disregard for my time.

The people were friendly enough, but they had no regard for my time. After we had agreed to terms for the car and all that was needed was for me to write a check, they strung me out for another 2 or 2 1/2 hours waiting. The car had only one key. During negotiations they promised a second key. In the month following purchase I contacted them by email about 7 times and called twice leaving a voice mail about the 2nd key. Of those contacts they responded once with an email promising the key. After the month I gave up and went back to the show room one morning to try to get action. They apparently had done nothing to get the key. I ended up spending the rest of the day sitting with the salesman as he ordered the key and driving across town to another Autonation dealership and waiting for hours as they made the key. I presume they were dragging their feet because the key was a $300 affair and they were hoping I would just go away. They wasted hours of my time when I bought the car and essentially wasted a day of my time getting the second key. Both Autonation dealerships had the same disregard for my time.

I had a road emergency with my newer Jeep on Sunday when many dashboard lights came on suddenly and the car almost died. I drove to a safe place and called Triple A. They towed my car to Auto Nation Jeep, and I was a little worried that it might not be safe. Bridget called me first thing Monday morning and reassured me that the car was in the repair shop. She tried to understand the dashboard lights that I described . She was a great coach, as I was somewhat forgetful. Bridget kept in touch with me during the day and called to say the car was fixed by Monday evening. It was an all day repair on the choke, and I was pleased to get such great service. Auto Nation Jeep made my day!

We almost always take our car to Auto Nation on Broadway where we bought it when we need service. They do a great job, are professional, are fast (they time appointments well), and are NICE, too!

My experience was great. The initial visit wait time was long but that's every dealership I've been to. My Jeep was serviced quickly though. They were able to take care of everything it needed and keep me updated. Keith was very helpful with any questions that I had and provided great customer service. Overall, good experience. I will definitely come back!

Derek helped me find and test drive a car that was perfect for my budget and had lower millage than I was expecting. He was super friendly and lower pressure about locking in the sale or pushing additional options on me. The show room is beautiful and the rest of the staff was welcoming and friendly. I highly recommend seeing what they have to offer if you're looking for anything like a Jeep or used car in general.

Bought my first car with help from Lauren. She did an excellent job in making sure I found the right car at a great price & made sure my parents and I were comfortable the whole process. Would definitely recommend come Autonation & Lauren when searching for an affordable car!

Awesome experience except for the usual paperwork.

Excelentes precios

I can't say enough good things about their service department. They really know how to treat their customers right. I worked with Keith and it was a great experience. And guess what...they actually answer their phones when you call!

It was a quick process and I got the vehicle I wanted with all the features! Sissioko was amazing!

Had a great service experience with Brandi and Wayne in the service dept. Probably the best service I have ever had from a autonation dealership. Brandi was very nice and professional and got me in quickly when my jeep trans went into limp mode. Wayne (service manager) took the time to go for a drive and and clear all my codes. He then gave me some suggestions to try if the issue happens again. Even though the jeep is still having some problems, This was great customer service! They have won my business.

If I could give this place 0 stars I would. I brought my car here about a month ago for a recall and to look at some other problems I was having with it. I ended up paying 1500 dollars to get everything “fixed.” 3 days after getting my car back I was having the same, and worse problems. So I brought it in this morning for them to look at it and they said it would be another 1700 dollars to “fix” everything. After calling multiple other shops in the area and trying to confirm if the problems they’re diagnosing my car with are accurately priced I come to realize they are selling me complete BS. They’re trying to charge me double what any other shop in the area quoated me. They are business of scammers. Be warned.

Bridget was amazing! She was courteous, knowledgeable and prompt.

Good deals

Been going to this dealership for a while. My Wrangler has been a nightmare since I bought it from a car lot over 2.5 years ago. Bridget (Service advisor) and Jesse (Mechanic) have been amazing when it comes to working on it and finding all the problems. They have also been fantastic with my warranty company trying to save me as much money as I can. When I bought the Jeep from a different car lot (NOT AUTONATION) I didn't know the warranty was restricted and it meant coming with a TON of problems. Restricted meant quiet a lot when it came to repairs and recalls. When the airbag recall came out for this particular model, I was concerned that I would not be able to have this recall fixed. However, Justin (service manager) went out of his way and made sure that recall was repaired and taken care off. They constantly have awesome service and communication. I highly recommend this dealership when it comes to repairs!

Great experience

Everyone was super friendly and helpful. All thanks to Quin, Deborah, Chris & Jeromy I have a brand new Jeep that I love! Thanks again

My service rep, was amazing. Remembered my name, all the things about the car, even weeks later than I came in to schedule it, he was top of the line, %100 best person I’ve ever worked with in any car service experience I’ve had. He even came out and showed me things about the Jeep I didn’t know how to work. His name was phill, I didn’t get a last name.

Laurén was great! Bought a Toyota Tacoma and she was extremely helpful through the whole process! She knowledge about the vehicle and other in its class, and always made sure that we were treated with respect through that whole process. Five stars!

Working with Autonation Chrysler Jeep has been a true nightmare from the beginning. I will NEVER work with this company again. First, when I leased my Jeep, the financier lost the receipt for my down payment and called to tell me that they had miscalculated my payments as they thought I had not made a down payment. Thankfully I still had the receipt and was able to prevent them from changing my financing. I had to make several calls and resend the documentation multiple times in order to correct this issue with no apology or recognition of their error. Since I bought the car there have been issues with the electrical system. The whole system will shut down while I am driving, it freezes almost daily and doesn’t turn off with the car, it connects and disconnects at random from any phones in the car, etc. Autonation seems to think this isn’t a problem and has repeatedly told me to simply wait for Jeep to release an update for the system. They don’t seem to think major malfunctioning of the system is an issue. After about 5,000 miles, the breaks on my Jeep started grinding loudly and shuddering. When I brought it in I was told they found no problems with the brakes. Upon filling out the satisfaction survey and subsequently speaking with the manager of the service department I was able to bring the car back and sure enough, I needed a brake replacement. On both occasions I had to bring the car in on a weekday and had to argue in order to get a loaner vehicle to get to work. Now the Jeep has 20,000 miles and shudders terribly when the brakes are applied. The rotors need to be replaced and are not covered by the warranty. Again, no loaner cars were available and the shuttle wasn’t operational so my husband had to leave work to get me to and from the dealership. The team at the service department has been very rude and unconcerned that the vehicle they sold me has serious issues. In order to get them to acknowledge the problems I have had to give them negative ratings on the corporate survey they send after service appointments. A tip to anyone who has similar issues in the future, fill that out and they might actually acknowledge your concerns. I would not recommend this dealership to anyone. I have purchased several new vehicles and have never been treated as poorly by another dealership. It is abundantly clear that this company doesn’t care about their customers once they have your money in their hand.

very poor customer service, I was told 3 to 5 days and it took 14 days. The service tech didnt even call me until I called him day 6 and he only called me once after that. I had to call him to ask for status. I got an oil change also and they didnt reset the oil gauge so did they really change my oil?? very unsatisfied with the customer service

The past two visits I have made to the service department, my vehicle wasn't started until the end of the day when I had an appointment early in the morning. Additionally, the second day it was there, the wrong water pump was ordered which took all day again to find that out. Keith the service advisor however did a great job with customer service in lieu of all the mishaps internally there. He provided a loaner vehicle at no cost which made it more palatable and he was responsive.

Dan Meyers was the best. Showed me everything available and let me test drive all vehicles 🚗 I was interested in. In the long run I had a lot of choices so I did not buy same day. Thank goodness I was not hounded. I was able 2 take my time 2 decide what I needed and wanted 2 buy. Go Dan ‼️ He was the best. Thank you 4 great experience ‼️Will recommend 2 everyone‼️ Have friends who stated that like automation also. Good work. Kirk was great also. Than you‼️😎

I had a great experience here. Jesse in particular took good care of my wife and I. It was a no stress, no BS car buying experience. I'll be back here next time I need a new vehicle. Edit 4/3/2019: My edit is due to experience with the service department. I would give the service department 2 stars. I took my Jeep in for a recall on the airbag. As part of this, the service department did their vehicle inspection and also asked if I would like to do the 60,000 mile service. Since I have my own mechanic that takes care of this vehicle and keeps up with the service schedule, I declined. Later in the day the service tech called me and said I needed an oil change, the differential fluid needed to be changed and several other items. Funny thing is that my oil had been changed less than 1500 miles ago. The change due sticker was visible in the window!! The differential fluid had also been changed within the last 9 months, on schedule. Unfortunately my perception of dealer service centers trying to get people to do unnecessary items or do them early is unchanged. I would be careful trusting the service center recommendations.

John Slack is a great sales consultant! Very personable and makes the process go smoothly! Anyone who is looking for a vehicle should go see him! Thanks John!

Jon and the entire team went above and beyond! They made the purchase process easy and gave top dollar for our trade. I'd give these guys 10 stars if I could, a true honest dealership.

Brought our Jeep in for electrical repairs. Jim took the car in right away and took the time to understand the issues we were experiencing. The repairs were made within a day and there was no up-sell by Jim on any other repairs maybe needed or not. They did address a couple of recall items for free while the Jeep was there. Overall, great experience.

Staff was very friendly and helpful.

First appointment was randomly cancelled. I recieved service the next day and came to pick up my car but it was half finished. Also, there was no shuttle car and I had to spend over $40 on UBER's.

I’ve bought two Jeep’s here. These guys make deals happen without a ton of back and forth. Fair price for trades and for new purchases.

Excellent experience buying a new Jeep, Sales team wonderful.

These guys provide a fantastic service. Always happy to come back when I need them.

Excellent

I had to take my jeep wrangler in for a recall on the airbag. When I scheduled the appointment, I decided to also have them diagnose my check engine indicator. At the time of making the appointment, I told the lady that I didn’t want anything done that would cost me money, without my permission first. When they were finished with the diagnosis, I was told that I would have to pay $145, which I assume is the charge for one hour of labor. There is no way in hell that it takes an hour to diagnose the problem is with the thermostat. Of course I understand that they have to charge me something, but this is highway robbery especially since my jeep was already in the shop for the recall procedure. All they had to do was connect their little iPad to my car to diagnose. On top of that, they quoted me a cost of $580 to replace the thermostat. This is a joke, since that job would take no more than 20 minutes. They must be including 2 hours of labor, plus a huge markup on a new thermostat and the inevitable “shop supplies.” I will replace the thermostat myself, and always go to an independent shop for things I can’t handle.

Very professional and well done all around!!

Everything was great. A great selection of vehicles and a great sales staff

Earlier this week my 2019 Cherokee was in for a 10K mi oil change & software update(recall) ... my service advisor was very knowledgeable, attentive & courteous ... i was pleased with everything!

I received great and timely service.

I took my 2015 jeep in for a leak showing up on garage floor. They said they found 3 - water pump, loose oil filter, and radiator. Water pump was replaced free on extended warranty. They changed the oil and tightened filter. They said radiator replacement would cost $1400. I decided to wait and see how bad the leak was and possibly shop around. Keith, service advisor, told me on the day I took it in after they had worked on it, that it should be done next morning. Next day, I called at noon to confirm it was ready. Keith told me it would be ready in an hour - they were putting it back together "now". An hour later, I went in. Keith told me they should be done any minute. I waited in lobby for more than an hour and went to check on it. Keith had left for the day - did not pass me off to someone else, did not tell me he was leaving, and other advisors where confused over my status. I was told by one of them who went to check on my Jeep - almost done. Another hour goes by - I then went to the overall service manager in the corner office. I told him this story. He was very good at finding my vehicle, the bill was ready, and in the end he waived the cost of the oil change which was the good news. I appreciate that response to this situation. Then I took the car home and I placed a piece of plywood under the engine to monitor the radiator leak. I also looked under the hood with a flashlight to see what I could see which was no evidence of a leak. Next morning plywood was dry - no evidence of a leak. I took the car to another mechanic and told him of this recent history. They kept the car all day and even put some pressure on the radiator. NO evidence of a leak. $1400 saved. I don't know if AutoNation would have discovered the "no leak" and not replaced the radiator or if they would have gone ahead and done the work but I'm very glad I got a second opinion.

They had my car for 4 days and then tell me the parts are back ordered for the warranty work needed for a month they should know this the first day they are not a good dealership

My sales guy, Jon Slack, was the best! He went above and beyond for me, even though he wasn't making barely anything on the sale. Even the follow up emails were great! Jon is a guy who actually cares whether you have everything you need and that you are completely satisfied with your purchase! I highly recommend you seek him out! I will be using him for my future purchases for sure!

I will never go to an AutoNation again. They wasted my time and money on nothing. They let me take a Jeep home they new I couldn't afford just to take it back a couple days later. Way to get somebody all excited then knock them down. I have never spent so much time at a dealership just to not walk away with a new vehicle. The worst car buying experience ever. If I could make any suggestion it would be to just go to a real dealership not an AutoNation especially this one. The only plus side was the salesman Scott was the absolute best.

Excellent service with Bridgett. I have to tell you I usually sweat knowing I have to deal with a Jeep service department. By luck if the draw ( and no call back from the Arapahoe Jeep service department) I thought I would try the Broadway center. So glad that I did! Bridgett is the best!! She is doing everything she can to give above and beyond with customer service. I certainly hope your corporation keeps her around. She is a gem.

Patrick was incredibly helpful and made the decision to lease another car with Jeep easy. He listened to what I wanted and was honest and upfront with me on what I could lease according to my budget. I would recommend him to all my friends and family!

There was a lack of communication from when I made my appointment and when I showed up for my appointment. When I made my appointment I was told a loaner car was included in my service for the day due to a recall. When I first showed up they said they did not have a car available for me. (I would have made other arrangements if that was the case). They did find a car for me but it was FILTHY and had no gas. When I went to check out the tech did not go over my bill with me and tried to charge for the loaner when I was told it was included. This was one of the worst experiences? I have had at this dealership.

Jon the Jeep guy sent us information on a bunch of choices, both new and used, and Lauren helped coordinate getting our chosen car there when we showed up unexpectedly. They listened to us and bent over backwards to assist us in several ways. It was a great experience. Thanks, Jon and Lauren!

Great service, very thorough and professional.

Absolutely great service very patient and very friendly. Went out of way to reach out on deals

Very pleased with the service I received form the dealer

Jon Slack and Nathan did a great job helping me select the right car for my family. Good dudes and Jon went above and beyond to get my car off the showroom floor so I could have the one I wanted Jeromy in finance was on it as well and did an amazing job. Thanks fellas keep up the great work

Great service. Very professional. Worked with Jon Slack who I would highly recommend if you’re considering a new vehicle. Good, solid guy.

Friendly and experienced service staff, efficient, with great service.

Jon Slack and Kirk the Manager were great! They took so much time and did their best to get me into a new Jeep. They were patient with me and more than extremely helpful. I highly recommend this dealership. They work hard for your business.

very friendly and professional

They were very friendly and time efficient. ............

Very pleasant experience. Sales team was low pressure and worked hard to find a Jeep that fit my requirements.

AutoNation Chrysler Jeep Broadway made for a seamless first experience leasing a vehicle. I love my jeep and could not have been more pleased with the service provided!

I drove in from Longmont to discuss my software on my Jeep screen. I specifically stated I wanted to have apple car play. I called two times prior to the said appointment. I say for 90 minutes and they came back with my keys and indicated my software was upgraded. I got into my Jeep and there was no apple car play. I went back into the dealership and then someone came out and told me my radio and display from 2017 were not compatible. It was a huge waste of time. They were going to charge me $180 for the software upgrade but they indicated I got lucky because it was covered by warranty. They didn't communicate or understand the problem.

For me, buying a car/truck is never anything I look forward to. Always takes more time than I want to spend and usually not a fun experience. Thanks to Jon, Derek and even newbie Jake this was the best ever. I drove down from Longmont to test drive a truck I had been following and discussing with Derek for over a week. Unfortunately someone beat me there and I was informed when I arrived that someone was in the middle of making a decision. We did the test drive nerveless. After the test drive the truck did go under contract so it was lost to me. The good news is they found another option at one of their other locations. They drove it to Littleton for me to test drive. As it turned out, it was exactly what I had originally envisioned with more features than the original truck and for less $$'s. Win-Win for everyone. Long day but thank you Jon, Derek and Jake! Over all, everyone was very friendly and engaging. Thank you AutoNation Chrysler Jeep Broadway!!

Everyone was super friendly and helpful. One of the women in the service department even went out of her way to grab my car for me once it was ready because it was taking the techs longer than expected to pull it around. Updates were timely and I felt like everyone was honest in terms of the service my vehicle needed. Thank you for the amazing service guys and gals!

For me, buying a car/truck is never anything I look forward to. Always takes more time than I want to spend and usually not a fun experience. Thanks to Jon, Derek and even newbie Jake this was the best ever. I drove down from Longmont to test drive a truck I had been following and discussing with Derek for over a week. Unfortunately someone beat me there and I was informed when I arrived that someone was in the middle of making a decision. We did the test drive nerveless. After the test drive the truck did go under contract so it was lost to me. The good news is they found another option at one of their other locations. They drove it to Littleton for me to test drive. As it turned out, it was exactly what I had originally envisioned with more features than the original truck and for less $$'s. Win-Win for everyone. Long day but thank you Jon, Derek and Jake! Over all, everyone was very friendly and engaging. Thank you AutoNation Chrysler Jeep Broadway!!

We met Jon Slack at AutoNation Chrysler Jeep Broadway. He was very straight forward and patient with us as we contemplated purchasing our Jeep Grand Cherokee. He assisted with helping us learn more about some of the new feature in our car. We really appreciated Jon's assistance.

I am verify thankful to Derek who was not patient with is but went beyond his way to help us figure out a good deal . Thank you so much Derek .

Staff were very nice and accommodating during the buying process. The time it took to get approved for a loan was surprisingly quicker than past experiences at other dealerships. I'm super happy with my new car?

Great selection of Jeeps. The sales and management team are knowledable and interested in helping you find what you are looking for.

Jon Slack was fantastic. Extremely helpful and friendly. Great communication! Highly recommended. Wonderful experience!

This dealership had a great variety of Jeeps to choose from so I was able to find the exact color and features I wanted. Usually car salespeople act slimy and leave me feeling uncomfortable...I usually have to play the “I have an MBA and I work in finance” card to get them to stop with their shady financing tactics where they ask you what your preferred monthly car payment is instead of just giving you the full price. Instead, Nate was down to earth, intelligent, funny, and very nice.

Derick was great! Had a very easy and enjoyable experience.

Best service ever! I will definitely refer my friends and family here. I have had my vehicle in for service several times and always leave 100% satisfied. The techs and service writers are the friendliest and best in the business and I appreciate their honesty, integrity and ability to keep my vehicle up and running whenever I need the help. Thank you!!

Best service department ever!! The service manager was soo nice, very patient and helpful. All the work got done perfectly and was done before I expected!! My Jeep runs fabulously now. I will definitely be back and will be referring everyone I know!!

Team was very easy to communicate with and everything was completed in the time frame given and the lounge is very nice and clean if you have to wait.

I’ve never walked in to a more rude or evasive business. People either went out of their way to not acknowledge me, were outright rude to me or were at the very least unhelpful or unfriendly. Horrible customer service!

Had a good experience here and Josh Slack was super super helpful and their finance department worked with me to get me the rate I needed! Thanks guys

My sister and I went here because of Costco. They recommend Auto-Nation because people buying a car are supposed to get a deal on the car etc. they were great at making an appointment. Upon arriving Nate seemed to be ok, but never told us Costco’s deal on the cars. After I told him the car I wanted he again did not deliver. He did say the car had everything the other car had except the stereo, which was a lie. We end up finding my car in a little over an hour and was there for 5. I didn’t get the deal offered. Nate was nowhere. Upon leaving they didn’t check the car out at all I ended up having to come back with the engine lite on, tires low and some other lite on. We had to wait ugh! They fixed that then I found there was no wiper fluid and there is an air leak in the windshield. My son got cranky with Nate and he had the nerve to ask me for information on my employment, like they didn’t have 5 hours to do this the day I bought it. WTH!! I say go somewhere that stands behind what they sale. I like the Jeep, but they haven’t note once reached out. Nate is not the one I want to talk to he had his chance. I wrote the BBB and gave them I review.

dreaded taking my truck to a dealership for repairs. turns out it was the best thing I could have done. after having bad experiences at another dealership that I bought my truck from I was told to give these guys a try & I have to say I'm glad I did. the mechanic I talked to knew exactly what I needed & had my part there & back on the road that day. highly highly recommend giving this place a try. especially If you've had subpar experiences elsewhere

I have owned my Jeep for a few years now and will always take it to AutoNation. My tech (John k) has always been spot on and always takes care of my baby. He makes sure she is ready for my next road trip and only fixes what needs to be done. It's great to have a shop that I can trust!

Best service department in the state hands down

Best service department in town! The service manager Justin creates an atmosphere of great customer service expectations and excellent master techs that can handle any and all vehicle concerns.

Amazing service. Justin and Mike go above and beyond to take care of their customers and accommodate them. The rest of the staff are also very friendly.

My total experience with automation Chrysler Jeep was absolutely perfect!! From the service advisor to the cashier five stars !!!

The service department was awesome! They went above and beyond to fix my Jeep. Everyone was so nice and helpful. I will never go anywhere else. Most definitely referring everyone I know!!!

Great experience and price was what we expected. We had looked online and found the vehicle we wanted to see. We checked and compared with Kelly Blue Book before we went. Paperwork seemed to take a long time, but overall we are very pleased with our purchase and with the service. Thanks Juaquin!

I apprec iate the courtesy and professionalism of the staff.

I bought my Jeep at Auto Nation...I go for every oil change and tire rotation there...and they are the BEST! Every person I come into contact with is kind, attentive, and helpful. I trust their work and I appreciate their customer service. That's what keeps people coming back!!

Scott, Nate, Jeremy, and Chris Kelly. Outstanding help getting me off of my Harley after some serious medical set backs, and into a Jeep. All very helpful and outstanding to work with!! Much appreciated and highly recommended. This is the second vehicle I've purchased from this dealership.

Had to get a recalled airbag replaced..service tech was very friendly, and gave me a good estimate of the time involved for the repair. Very comfortable waiting room...I'll go back there for my next service. This is my first Jeep.

I had no appointment they got me right in and got the work done the same day

From the start Jon Slack was very enthusiastic and straight to the point looking for my best interest and what best works for me being a first time buyer I didn’t feel pressure and help me narrow it down making the experience painless and worth it thanks so much autonation.

Takata recall; made appt, repairs done on time

Tremendously inconvenienced by the recall. I asked the lady checking me in if I could get a free tire rotation for my inconvenience and she looked at me like I was crazy (the kind of look a teenage girl gives with an "as if"). The driver drove us all the way to 3rd and Broadway while another customer and I waited but we were closer to the shop. This attitude is the reason I no longer service my vehicle at ACJB

Had a very pleasant buying experience here, never felt pressured. Jon S was fantastic at listening to what I wanted and explaining everything thoroughly. Would highly recommend!

Friendly people and great services! Bought my Jeep Wrangler here and had them Lift and add OffRoad Wheels and Tires before I picked it up! Been fun ever since!

Very friendly and fast service. Detailed inspection and great quotes/information on upcoming service work needed. No pressure and informative.

All staffs we dealt with during our car purchase process were fantastic. Mr. Don Dodge especially was very professional, knowledgable, and accommodating. We asked lots of questions which were all answered thoroughly. The general manager and staffs make effort to say hi as well. So next time you search for a car, I'd recommend you go check out Autonation and ask for Mr. Don Dodge!

I’m buying my very first car from a dealership from here and from the start I already felt part of a family they didn’t rush me or push me to buy anything they were very patient and thoughtful with my decision and always felt listen too never have once I felt like I was just another person and credit to Jon Slack he was my salesmen and has been very kind and never made me feel like I was just another sale sure there is a waiting process but that’s part of sales with finances thank you auto-nation and thank you jeep for the best service I’ve ever had!

We worked with Jon S in sales to purchase a new minivan for our growing family. The process was made easy by their sales dept as we had to bring our kids in to ink the paperwork. Jon went out of his way to stream line the process. I would buy here again.

I just purchased a used Jeep Wrangler from AutoNation and my experience was great! My situation wasn’t one that was easy to work with, yet these guys were patient and willing to work with me. I worked closely with Nathan Dwyer and he was awesome! A real hard worker and I felt like he was on my side the whole time. Cameron (sales manager) and Jeromy (in finance) were great too! Ask for Nathan if you want a great buying experience.

Very professional, easy to communicate with and will be back!

Jeep is repaired but I was the one that had to call to get the updates. After dropping off the night before for a 8am appointment. I had to call for an update at 1:30. I did get a call back at 2 to tell me they were still looking at it. But ended up that they needed to keep the Jeep until the next day and again, I needed to call for an update at 4pm. Biggest suggestion for them, pick up the phone to let the customer know what is going on.

Service Representative was very courteous and made sure my discount coupon was utilized properly.

Bachir was great - allowing me time/space to.make my decision, while being attentive and answering questions as quickly as possible

Our experience with this dealer and sales person was absolutely outstanding. Best car burying experience I have ever had.

Usually buying a car can be tiresome if not a down right chore! having spent only approx 3.5 hours we walked out with a new (to us but used) car! We were able to speak to only one sales person and one closing officer, both of which were polite as well caring to do the best possible job on our behalf! Could not have asked for a better experience!

With a pre-scheduled appointment for a simple Oil change, the service department took 1.1 hrs just to get to the car and then another 30 minutes for the oil change. Although good personnel, waiting such a long period of time for an oil change is defeating...

My service underwriter; Phil did a great job to insure my Jeep was taken care of during my appointment time. He explained to me the process and was knowledgeable about the Jeep Wrangler. Excellent service underwriter.

Staff were very helpful and got my oil changed in 45 mins. It was a really great customer service experience for taking my Jeep in for service for the first time since buying it.

Fast, efficient, and professional.

Keith was very helpful and straight forward. Not the quickest service turnaround but fair and helpful staff.

First off let me say the purchase experience was great. Everyone was friendly and very helpful and the whole process for the purchase went very smoothly. However everything post purchase has not been so great. We had a couple of items on the WE OWE from the purchase and after a month had fine by and we hadn’t heard anything from the dealership I started making phone calls. I made several calls and spoke to several people from the sales manager to the service department and everyone said they would look into it and get back to me but still no phone calls back. I finally had to go into the dealership and speak with the general manager before I started to get anything off of the WE OWE completed. Now fast forward to a year later. At the time of purchase we purchased a windshield package. When we needed a new windshield I called the company that takes care of the contract and they didn’t have any record of us having that part of the extended contract though it is in my purchase contract. I was referred to contact the dealership. Now 3 weeks later and yet again several phone calls and messages later including a message with the general manager I have yet to get a phone call back from the dealership. I’m going to have to take the trip to the dealership again just to get this resolved because nobody will return a phone call from the dealership. Very poor post sale customer service. I will not purchase from this dealership again.

Had to take my Jeep in for a recall notice. Staff super friendly and accommodating!

Justin and the guys in shop are GREAT!👍

Got my vehicle diagnosed & fixed quickly. Thank you!

The staff is always helpful and they always service my Jeep in a timely manner.

Really good service. Needed to repair window wipers cause of some crazy squirrels wanting some wire to chew on. I never could do this repair nor the knowledge to know what to look for. You pay for excellent service but it's worth it.

I'm a little late to post, but about 6 months ago I purchased a 2003 Nissan Murano from this dealer and immediately found it was a lemon. There was already some damage on the vehicle that was acknowledged in a signed We-Owe document, but this was never fulfilled. I had to spend my own money on repairs because AutoNation neglected to complete their legally mandated financial obligation to me. These people are liars and anyone who communicates with you via email seems to be illiterate. Its awfully sad and quite unprofessional when they can't spell the email recipient's name correctly, even though its spelled clear as day on all documentation they have associated with them. Take my advice, GO ELSEWHERE FOR YOUR NEXT VEHICLE PURCHASE.

Went in for a recall and normal check up, maintenance.. they did the recall job no problem, found that the check engine light was due to inproper repairs done by another shop and suggested that i take it back to them.. saved me a ton of $$$! Was also able to use their free wifi to work while i was there.. awesome!

Great customer service!

I very much enjoyed my experience with Allen Tamaga. He didn't stop until he got me in the perfect Jeep for me and my lifestyle. I can a fantastic deal and he's a good guy to hang out with for a couple hours. I will definitely be back to see Allen for my next Jeep purchase!

Lame... Spent $70K on a vehicle from this dealership and they are charging $200 to update the software, no hardware, no maintenance... Software!!! For this I will find a MFG and/or Dealership that values its customer.. Imagine what they charge for actual work!!!

Traded in my truck for a Ram Promaster City. No surprises, very easy and a fair deal!

Brought my Jeep in for an oil change, was a quick and easy process! Service was super courteous and efficient.

First experience with Auto Nation. Got a service appointment the same day. Service was fast, courteous, and professional. Service agent was willing to discuss my questions without seeming rushed. Had a discussion with parts personnel while I waited. They were helpful, too. A great experience

This dealership lobby is different from the other dealership's in town. I wished more lobbys were like this.

I initially had a difficult experience at Jeep due to poor communication with my service advisor and the work needed to be done on my vehicle did not get done. was able to switch over to Phil as my service advisor and he helped me get my vehicle fixed. Phil gave excellent service and I would strongly recommend him as a service advisor. The GM was helpful in understanding the problems I experienced and was able to accommodate me to get my vehicle fixed. Great work.

My last visit was completely painless. Phil my service advisor kept me informed and I felt only sold me on what I really needed.

Bridget assisted me with my appointment on my Jeep Trailhawk. I had two recalls on it, with an additional two warning lights. She was honest and very tentative with me. She called me to give me updates which was very helpful. The day my vehicle was done, she was pleased to inform me that the recalls were taken care of and that the warning light issue was resolved, all free of charge. I'm very pleased with the service I received!

I guess I’m spoiled from previously being a BMW owner, but the customer service here isn’t great. Actually, I even got better service at the California Jeep dealership where I leased the vehicle. I don’t know a ton about cars, but I do know when I’m trying to be sold things I don’t need. It’s like every time I go here they think “oh a woman... let’s see what we can get out of her.” I always try to consult my husband and I always get patronized. Then their “shuttle” service is a joke. I have had to spend tons of money on Uber’s ($14 one way) just to get to and from work. I gave 3 stars because I do feel like they take care of my car, but they need to get better of taking care of people.

Great and timely service

Very organized. Make a appointment and be there. Works very well. From buying to service. I am impressed

Very Nice Staff was a bit disappointed in the service. Took my car in for a specific issue and was talked into getting additional services which was fine except they didn't address the number one issue I took the car in and only completed the additional service they sold me. Took second visit to complete task and was very happy with the speed and service.

Great service and selection. Quin was my salesman, and he got me in to a brand new jeep just like I wanted, and out of a 2018 vehicle. He made the experience very pleasant. We spoke about all the different options and the different things we can do because of trade in. I would highly recommend you ask for Quin when you go in there.

Great service and friendly service advisors!

Last Friday I came here to look at a JEEP that i was really interested in. I told them my situation and they were very helpful and gave me a lot of different options. There was no pressure to buy and they answered all my questions. That night I ended up leaving with the Jeep i wanted and everyone there was so positive! When they walked me to my JEEP they showed me everything i needed to know about it and even showed me how to set up the bluetook because i had no idea what to do lol I will continue purchasing my JEEPs from here! Thank you again to Jonathan the Jeep guy and the whole autonation team :) also the service department is very helpful!

I just purchased a 2015 Renegade. I currently have 17K miles on it. The clutch stopped working. So, I took it to my local jeep dealership and they diagnosed the problem as a busted master clutch cylinder needing to be replaced. They say the warranty wont cover it because the car is a 2015. Never mind the fact that there are only 17K miles on it. However, $600 in repairs later, it did not fix the problem. Jeep misdiagnosed my problem, and will not cover the unnecessary parts I had replaced. Now they are telling me its the flywheel that burned out. I am told the flywheel is covered under warranty. However, since the flywheel damaged parts that are NOT under warranty, the ENTIRE warranty is VOID. So, I have a jeep with LOW miles, incompetent service shop and a new bill for $3000 in repairs. The customer service department with MOPAR warranty has hung up on me, has talked over me, has told me they wont even talk to me about the issues unless my car is at the Jeep dealership. I had my car towed to my preferred transmission shop, as Jeep charged $200/hr in labor. At this point, I had to cash out my 401K to pay for all of this and Jeep has treated me like I am some major inconvenience to their shop. They have made it clear to me that they do not care about the customer, only their bottom line. As soon as I am not upside-down on this piece of **** Jeep, I will junk it and leave the Jeep brand forever. At this point, I am wondering if I need to hire an attorney to help me address the negligence and financial downfall they have put me in? Any advice on how to tackle this would be great

I had my vehicle serviced for a couple recall and the customer service was so unbelievably poor. I personally would never take my car there again and would never buy a car from them either.

Sales department did their job and did it well. Service department however is the lowest level of business decency I have ever been subjected to. My wife's engine light went on and she took it in due to it being under warranty. The fault code was an ignition coil in port #2. I have personally changed my spark plugs and coils in my Audi A8 a couple of times and thought piece of cake. I had a busy week so thought it would be better to just let them do it thinking 1 spark plug (premium) and an ignition coil would be 55$ in parts maximum, an hour of labor, totaling to no more in theory than 175$. They quoted her 776.99$....I called them and asked for the price break down. They told me the intake cover needed to come off to get to the port #2 coils and thus more labor and the parts total was double my estimate. I told my wife to get her car and i'll do it myself. She went and they tried to charge her 150$ for inspection fee... she called when this happened and I told her to tell them her car has a certified warranty for 25,000 more miles and that covers inspection. They said "oops" they didn't see that fact and took it off. I brought the car into the garage went to auto zone bought a spark plug for 14$ and an ignition coil for 31$. I have never worked on a jeep before but it took me all of 20 mins to get the intake cover off. Replaced not just one of the spark plugs which the quote from auto nation was but all 6 for 97$ and found the ignition coil was not bad what so ever. Slapped anti seize lube on the spark plugs and was done with only 45mins of my day gone. 45mins and 97$ vs 776.99$. I took the bad plugs into the service department and wanted to know why she was quoted so much for something so little? They said the repair suggested time from jeep was 2hours and 30mins and the parts from factory were more expensive and their labor is 180$ an hour. I understand that rates are rates and business is business but I wonder if they did the work and it took them the same amount of time as me if they would have charged the 2hours and 30mins because some people simply just don't know any better to no fault of their own. The world I would love to live in would be where a business has the decency to tell someone that they could get the same work done for 80% less somewhere else to do the same job simply because it's the right thing to do. I get is some repairs are best done by specialist and I recommend going to specialist for complex repairs. But this was not complex and I gave them the opportunity to be upfront and say they didn't do right by the situation but they stud by there recommendation to have them do it. They are not horrible people at auto nation but they are not honest ones who would do right by their customers under the principle of doing the right thing. Who knows how many people have dished out a 700% mark up for something they didn't need to. I recommend to anyone before taking your car in here to get multiple quotes from specialist before agreeing to have auto nation do the job.

Keith was amazing to work with! Everything was perfect!

Sales department did their job and did it well. Service department however is the lowest level of business decency I have ever been subjected to. My wife's engine light went on and she took it in due to it being under warranty. The fault code was an ignition coil in port #2. I have personally changed my spark plugs and coils in my Audi A8 a couple of times and thought piece of cake. I had a busy week so thought it would be better to just let them do it thinking 1 spark plug (premium) and an ignition coil would be 55$ in parts maximum, an hour of labor, totaling to no more in theory than 175$. They quoted her 776.99$....I called them and asked for the price break down. They told me the intake cover needed to come off to get to the port #2 coils and thus more labor and the parts total was double my estimate. I told my wife to get her car and i'll do it myself. She went and they tried to charge her 150$ for inspection fee... she called when this happened and I told her to tell them her car has a certified warranty for 25,000 more miles and that covers inspection. They said "oops" they didn't see that fact and took it off. I brought the car into the garage went to auto zone bought a spark plug for 14$ and an ignition coil for 31$. I have never worked on a jeep before but it took me all of 20 mins to get the intake cover off. Replaced not just one of the spark plugs which the quote from auto nation was but all 6 for 97$ and found the ignition coil was not bad what so ever. Slapped anti seize lube on the spark plugs and was done with only 45mins of my day gone. 45mins and 97$ vs 776.99$. I took the bad plugs into the service department and wanted to know why she was quoted so much for something so little? They said the repair suggested time from jeep was 2hours and 30mins and the parts from factory were more expensive and their labor is 180$ an hour. I understand that rates are rates and business is business but I wonder if they did the work and it took them the same amount of time as me if they would have charged the 2hours and 30mins because some people simply just don't know any better to no fault of their own. The world I would love to live in would be where a business has the decency to tell someone that they could get the same work done for 80% less somewhere else to do the same job simply because it's the right thing to do. I get is some repairs are best done by specialist and I recommend going to specialist for complex repairs. But this was not complex and I gave them the opportunity to be upfront and say they didn't do right by the situation but they stud by there recommendation to have them do it. They are not horrible people at auto nation but they are not honest ones who would do right by their customers under the principle of doing the right thing. Who knows how many people have dished out a 700% mark up for something they didn't need to. I recommend to anyone before taking your car in here to get multiple quotes from specialist before agreeing to have auto nation do the job.

Service was very knowledgeable and courteous. I would highly recommend this dealership.

I never make an appointment and they've always accommodated me as a walk in. They've done a great job servicing my Subaru. They're very friendly and have a great customer lounge.

I bought my Grand Cherokee at AutoNation Jeep three years ago. I also purchased the maintenance package. I bring my vehicle here for everything no matter how minor. I have never had any major repairs and feel that it is because they keep a good eye on my baby. Even though I am not paying because I have the maintenance package, they treat me so respectfully and keep me totally informed about my vehicle. They keep me loving my Jeep!

Jeremy Archuletta was completely professional and handled every aspect of the transaction perfectly

This place was great at with fixing the recall I had. They were very busy but that was expected with a service department of this caliber. My only critique is getting better at lead times 2 hours turned to 5 hours. You guys exceeded my expectations. The other dealership had me on a list was not able to find a safe solution (Havana+Alemeda). Thank you for putting my concern up front and making Colorado roads safer.

I have purchased 2 Rubicons and a Grand Cherokee over the years and have always had wonderful service from Dan Meyer in sales.I highly recommend Dan to anyone thinking about a Jeep.Looking forward to dealing with Dan again when the Gladiator becomes available.I had a recall that was handled quickly a few years back with no issues whatsoever.Really like dealing with this store.

Husband took to get his car serviced they took care of him the atmosphere was great they even had a guy wearing cool gold shoes!!

I had my oil changed, tires rotated, a recall resolved and a key fob programmed here for my Jeep. Barely took them an hour and it was great service. I was impressed with how fast they worked.

The service representative was extremely helpful and accommodating. He was also very kind so it made me appreciate the service a lot!! Thank you so much!

Victoria was awesome. Great service & communication.

I bought my Grand Cherokee new here in 2009 and other than 16 months while living in Arizona have always had my service done here. Primarily this is because of the expertise, knowledge, and care of service advisor Jim Geisleman. Jim has always made sure that the work has been done strictly in accordance with the schedule laid out in the owners manual. Unlike his counterparts at some dealers (like those in Arizona), he does not pressure you to accept service that is not scheduled, or try to "up-sell" for items which you simply don't need. Instead, he knows the service requirements for each vehicle thoroughly and works with each customer to make sure that all maintenance requirements are rigorously adhered to. With this kind of attention to detail I have passed 108k miles on this vehicle with very few problems, and see no reason why this can't be my second 200k mile Jeep. In my life I have found this kind of integrity to be, sadly, quite rare among auto dealers. Bravo to Auto Nation on Broadway for giving Jim Geisleman the opportunity to show all the others out there how customer service ought to be done.

I’ve been picking up Jeep parts from this dealership for years with average service on the best day. I called for a quote on a Wrangler radiator and was told $239. I drove down from Littleton the next day to pick it up, no one at the counter, so I wait 15 minutes for service. I tell the parts guy what I’m there for, he tells me it’s $299 and the woman that quoted me wasn’t there she made a mistake. I would prefer to do business locally, but I can buy Mopar on Amazon in the future rather than be told “I don’t care that you drove out of your way, it’s not my problem if you were mis-quoted.” Thanks for the very poor service and wasting my time and gas. I’ve bought a few Wranglers and I’m ready to buy another, at another dealer.

Amazing service even when things went a little wrong. I got my key replaced and added bonus of taking care of my oil change while there!

Courteous with a smile, knowledgeable and comfortable in a position that represents the company. Brandy was the name of the person who assisted me.

Everyone very nice but sorry it took soooo long to get an oil change over 2 1/2 hours!!! I am self employed and when I'm sitting at Autonation, I'm not working so I am losing money.

Had appointment. Was told there were 8 vehicles ahead of mine & the wait would be 2-3 hours. Rod did communicate accurately with me. I don’t believe my tires were rotated. Worn tires in front we’re not moved to rear.

We purchased a used Ford Escape and it had warranty work that needed to be done under the Auto Nation 90 day warranty. 30 days after the purchase the warranty had not been uploaded and I was getting the runaround like never before. Nobody would return my calls and everyone forwarded me to someone else UNTIL I called in looking for my salesman but he happened to be off. Luckily a young salesman named PATRICK SEDWICK answered the call and asked if he could help. I explained what had occurred and he immediately began working on an issue that he didn’t have to. Over two days, Patrick got the warranty expedited and uploaded and had the best customer service a company could ask an employee to have. If you are looking for a vehicle, please look up Patrick Sedwick and give him a chance... you will not be disappointed!

Great service! in at 7:45am out at 8:30 They also did a recall that I was told at another dealer would require them to have the car the entire day great time saver Very satisfied

Drove in from out of town for service. Everything was prompt and well handled. Victoria was an awesome service agent. Kept us informed of progress throughout the day and hit us out timely.

Went in for a factory recall issue, made an appt for 11am, around 1230 someone came out and said my car was the next to be LOOKED at.... another 45 minutes passed and I asked what the status was.. 15 minutes later I had my car back. I didn't ask for it, but they performed a whole car check as well which is probably why it took so long. Others waiting asked how long I'd been waiting so they knew what to expect. Not sure how helpful making an actual appt is if a simple issue takes over 2 hours. They were all nice enough, but just reinforces my decision to have work done elsewhere if necessary.

I was in and out of the dealership in roughly 45 minutes for a recall on my vehicle. Autonation was efficient, effective, and very friendly.

My service was exceptional! Original timeline was all day service, when I arrived agent said we can have you out in 45 minutes! Not only was service quick but when car was ready agent pulled up to door as weather was awful.

I have had my vehicle serviced primarily by this facility since I bought my jeep. Everyone I deal with has been friendly and helpful from the service managers and including the shuttle drivers which is a service I really do appreciate. The new waiting area is really a nice improvement and has everything it could have to make people feel comfortable while they wait.

Everybody was great! Was happy with my new Jeep Cherokee purchase

The most pleasant experience I’ve had when it comes to buy a car. I had a list of wants and the team at Auto Narion delivered 100 percent of it and more. I just moved from New Jersey and the process was pretty much seamless from start to finish. I highly recommend you look for Jesus as a saleman and say hello to the GM. But if you don’t work with Jesus, I’m positive anyone there will be as helpful.

Even though it seemed our sales lady lauren was in a hurry since it was towards the end of the night but no complaints because we have a toddler so the quicker the process the better. We love our 2017 Subaru!

Bridget was a wonderful technician!

Bridget was a great technician, very up front, open, honest, professional and easy to work with.

The fact that I got an email requesting a review is truly hilarious. After finding that I’d been swindled by the F&I guy when I leased my vehicle from AutoNation Nissan Arapahoe (Nissan corporate forced AutoNation to sell all Nissan dealerships due to shady business practices) and my vehicle being at this dealership from 8am until almost 5pm and some phone tag with Bridget, the service advisor, she called me to let me know that the “lube guys” had gone home early and my oil hadn’t been changed. I asked her to put my keys in my glove box and lock it up, I have a spare. After informing me that if I was wrong about the spare that I would be responsible for paying a locksmith service if required, I said it wasn’t an issue and asked about a courtesy shuttle, at which point I was told that I was on my own, the shuttle doesn’t run after 4pm, which was just wonderful. I told her I’d figure out how to get there one way or another and declined her offer to keep my vehicle overnight and have the work done “first thing in the morning.” When I got there after having paid a car service, I found the first troubling thing, which was that my doors were unlocked, my car and my belongings it contained completely unprotected. When I got in my vehicle, I found the next and most offensive (at that point) issue, an invoice showing that they had changed the oil, completed an inspection, etc. I was beyond upset, so went into the dealership and demanded that whatever manager was on duty make a note on the invoice that the work hadn’t been done and sign off or initial it as verification. While I didn’t actually have to pay anything when I picked up my vehicle, I had prepaid for a specific number of services, and this was deducted from that prepaid number. This is fraud, claiming that work has been done which hasn’t and charging my account (whether it was a charge on a credit card or a charge applied to a prepaid credit is irrelevant) is the definition of fraud. After the holiday I’ll be contacting AutoNation’s corporate office about the oil change and deceptive practices at time of sale, but this isn’t over. Ironically, as I’m writing this I got a notification from CarFax asking me to review my service at AutoNation Jeep, which now brings up new concern since now I’m curious how many other times this has happened and how many people have bought used vehicles thinking that it had been properly maintained by a dealership, but the work hadn’t actually been done?

The fact that I got an email requesting a review is truly hilarious. After finding that I’d been swindled by the F&I guy when I leased my vehicle from AutoNation Nissan Arapahoe (Nissan corporate forced AutoNation to sell all Nissan dealerships due to shady business practices) and my vehicle being at this dealership from 8am until almost 5pm and some phone tag with Bridget, the service advisor, she called me to let me know that the “lube guys” had gone home early and my oil hadn’t been changed. I asked her to put my keys in my glove box and lock it up, I have a spare. After informing me that if I was wrong about the spare that I would be responsible for paying a locksmith service if required, I said it wasn’t an issue and asked about a courtesy shuttle, at which point I was told that I was on my own, the shuttle doesn’t run after 4pm, which was just wonderful. I told her I’d figure out how to get there one way or another and declined her offer to keep my vehicle overnight and have the work done “first thing in the morning.” When I got there after having paid a car service, I found the first troubling thing, which was that my doors were unlocked, my car and my belongings it contained completely unprotected. When I got in my vehicle, I found the next and most offensive (at that point) issue, an invoice showing that they had changed the oil, completed an inspection, etc. I was beyond upset, so went into the dealership and demanded that whatever manager was on duty make a note on the invoice that the work hadn’t been done and sign off or initial it as verification. While I didn’t actually have to pay anything when I picked up my vehicle, I had prepaid for a specific number of services, and this was deducted from that prepaid number. This is fraud, claiming that work has been done which hasn’t and charging my account (whether it was a charge on a credit card or a charge applied to a prepaid credit is irrelevant) is the definition of fraud. After the holiday I’ll be contacting AutoNation’s corporate office about the oil change and deceptive practices at time of sale, but this isn’t over. Ironically, as I’m writing this I got a notification from CarFax asking me to review my service at AutoNation Jeep, which now brings up new concern since now I’m curious how many other times this has happened and how many people have bought used vehicles thinking that it had been properly maintained by a dealership, but the work hadn’t actually been done?

The communication was great when I showed an interest to buy a car. My questions were answered and it came to the point where I wanted to test drive the car. Everybody was friendly, I liked the car and decided to buy it. I really like the 5 day/250 miles where you can return the car. I knew exactly what I wanted to pay and after two attempts of providing me a payment scenario and with me saying no to those attempts, the third attempt fell right at the price that I had wanted all along--the entire process of me arriving for a test drive to me driving away took about 4 hours. Could have saved about 1.5 hours if they would have worked with exactly what I was asking for as far as payments. So I was somewhat tired at the end. I drove the car home. The next day I noticed a little oil had leaked so I took the car to my mechanic for a vehicle inspection. It was determined that the oil plug was worn out and some other things that were minor. I also found out that three lights on the back of the car, two being brake lights, needed replacing. I would have thought that AutoNation's 125 point inspection would have found a problem with the lights and divulging any information about any oil leak would have been nice. My salesman had sent me a thank you email-he was awesome and I received an email, just a generic sent one, with nobody's name on it stating that if I needed anything to give them a call-but really no person to whom I should speak with. Long story short: Always look at the car, during the day if possible, and within the return time, take the car for an inspection at a mechanic. Since Auto Nation missed some things on their inspection, or just didn't tell me, then it is vital to get the car checked out. Would I shop at Auto Nation again? Yes, I would, but I'd be very diligent in learning everything about the car. The carfax's on the cars is a nice thing to have also. Know exactly what you can pay per month if you need to finance and stick to it. I am too old to beat around the bush so I usually come out and say up front exactly what I want.

Very good service department! Like night and day from other dealerships.

Refuse to buy from again. Lies and lack of concern for safety. Had to ask for new tires being that the tires on the vehicle were worn, just to find out that they did not pass the safety test. A day after purchasing, my 11 year old daughter was in the backseat and said the seat belt was not working (it was not buckling)called the same day to let my salesman know he said he will call me back, have not heard from him since. I bought my vehicle in October. Typical salesmen/dealership only care about making the sale and not the buyers best interest.

I dropped off my car for a sunroof that was stuck open. They repaired the issue within 48 hours. I don’t recall the female service corrdinator’s name but she was helpful.

Worked with Jon Slack while searching for a new Jeep. He was very helpful. Overall great experience. Would recommend.

great service and personal attention! they kept us informed along the way and made sure we were happy in the end. would definitely recommend!

Nathan was awesome in our car buying experience. He was informative and helpful as we chose our new vehicle. Thank you Nathan!

Very good experience! The last time I used them it was a terrible experience. I couldn't get any service or anybody to help me. Complete turn around - good job!

I had a not-so-good experience a couple of years ago. Things over there have changed a lot for the better.

Typically I go to the jeep West location in Golden. But as usual it’s at least a one month wait to get your oil changed.... unless you’re very lucky, it might be three weeks away. While it is more convenient for me it is extraordinarily busy. Then I discovered this location for my Rubicon! If you’re in Littleton. Or even close to it. And you own a Jeep. I highly recommend bringing your Jeep for servicing to This location.They literally got me in the same day I called. And, If I may say. The waiting room at this location is faaaaar superior to that of Jeep West. Staff was courteous thorough and quick. I will be back. Me. Boha

Went there to buy a vehicle a couple months ago. During the test drive, I turned the AC on and nothing happened, I mentioned this to the agent who was working with me and he agreed to reimburse up to 500$ of any air conditioning problems, but only after I had brought up that it was broken. You would think that since they do thorough car checks they would have known and brought it to my attention but instead they said nothing and let me discover it. Also, right after getting the car the battery in both key fobs died and would not lock automatically. Maybe a coincidence, but unlikely. The brakes and rotors were also severely worn out and I had to get them replaced almost immediately. The car was a good price though, which is their only saving grace but when it comes to getting all of this stuff fixed I really didn't get that great of a deal.

They worked with us, had what we wanted and at a competitive price. I would definitely purchase another Jeep Wrangler from them but i expect to keep this one forever. I love it

Phil is amazing! Always gets me what I need, and it’s always painless! I used to hate going to get my car serviced, until I got switched to Phil helping me.

We are outraged by the way we were both treated as customers and by the blatant lying we experienced from AutoNation Chrysler Jeep Broadway in Littleton, Colorado. We purchased a 2017 pre-owned Ford Raptor on October 6th and it immediately had issues. We had purchased a pre-owned truck with some after market features due to the fact that it came with the Autonation certification, giving us peace of mind that we were purchasing a car that had been certified by the nation's largest dealership. Clearly this wasn't the case and I will never recommend any Autonation to anyone ever again. AutoNation Ford discovered that the truck didn't have a catalytic converter, a requirement in Colorado to pass emissions. So the short story is we were sold a car that isn't legal in the state of Colorado. Add the fact that we have been treated very poorly from every interaction we've had from the sales team (Steve and James), we were also treated terribly by Sean Parker, the GM. No surprise that this kind of terrible leadership would trickle down to other employees. On Monday, November 5th, we were disrespectfully slandered as they tried to claim that we removed the catalytic converter ourselves. On Thursday, November 8th, we went to speak to Sean Parker and Justin, the service director, to return the truck and get our money back, since we were wrongfully sold an illegal car. Justin and Sean Parker told us they wanted to bring the car to their dealership to look it over before giving us an answer. We never gave them consent to do any work on the car and on Friday, November 9th we received a call to let us know that they had replaced the catalytic converter. That afternoon we went in to speak with them again and Sean blatantly lied to us and said that we had told them we wanted it fixed to pass the emissions. From the very beginning we had told them that to make this right, they needed to take back the car. The most pressing issue at hand is that we were told that we would be reimbursed for the work (by both Chris Kelley and James, the sales guy who was incredibly disrespectful to me the last time we were there) we had done at another Ford dealership (due to the 90 day warranty) and have yet to receive the check. Once again, we call the dealership and get sent to voicemails, never being called back. Calling on AutoNation corporate office to do something about this and treat your customers with dignity and respect. We will be leaving reviews on every social media platform, formally stating a complaint to the Colorado Consumer Affairs, and reaching out to local news sources. This is unacceptable. In a world that is suffering with so much hate and violence, Autonation, be a business that has integrity and brings some good to this world!

We are outraged by the way we were both treated as customers and by the blatant lying we experienced from AutoNation Chrysler Jeep Broadway in Littleton, Colorado. We purchased a 2017 pre-owned Ford Raptor on October 6th and it immediately had issues. We had purchased a pre-owned truck with some after market features due to the fact that it came with the Autonation certification, giving us peace of mind that we were purchasing a car that had been certified by the nation's largest dealership. Clearly this wasn't the case and I will never recommend any Autonation to anyone ever again. AutoNation Ford discovered that the truck didn't have a catalytic converter, a requirement in Colorado to pass emissions. So the short story is we were sold a car that isn't legal in the state of Colorado. Add the fact that we have been treated very poorly from every interaction we've had from the sales team (Steve and James), we were also treated terribly by Sean Parker, the GM. No surprise that this kind of terrible leadership would trickle down to other employees. On Monday, November 5th, we were disrespectfully slandered as they tried to claim that we removed the catalytic converter ourselves. On Thursday, November 8th, we went to speak to Sean Parker and Justin, the service director, to return the truck and get our money back, since we were wrongfully sold an illegal car. Justin and Sean Parker told us they wanted to bring the car to their dealership to look it over before giving us an answer. We never gave them consent to do any work on the car and on Friday, November 9th we received a call to let us know that they had replaced the catalytic converter. That afternoon we went in to speak with them again and Sean blatantly lied to us and said that we had told them we wanted it fixed to pass the emissions. From the very beginning we had told them that to make this right, they needed to take back the car. The most pressing issue at hand is that we were told that we would be reimbursed for the work (by both Chris Kelley and James, the sales guy who was incredibly disrespectful to me the last time we were there) we had done at another Ford dealership (due to the 90 day warranty) and have yet to receive the check. Once again, we call the dealership and get sent to voicemails, never being called back. Calling on AutoNation corporate office to do something about this and treat your customers with dignity and respect. We will be leaving reviews on every social media platform, formally stating a complaint to the Colorado Consumer Affairs, and reaching out to local news sources. This is unacceptable. In a world that is suffering with so much hate and violence, Autonation, be a business that has integrity and brings some good to this world!

Jon Slack was excellent! Provided many options. Took time to explain all the details and answered all of my questions. Wasn't in a rush or pushy like many salesman can be. Whole team was great! Joe in finance, manager Chris, and Steve providing all the numbers. Recommend this place and these guys to everyone!

Great, timely service. I trust them to take care of my Jeep & keep me safe.

I love my new Jeep Compass! Being a first time financer I was very nervous but Lauren did a great job getting my payments right where I needed them 😊

Very very well-mannered very knowledgeable the cells man Daniel was excellent very courteous very polite if he didn't have an answer he. Would find out quickly the manager Jeremy was on top of everything very patient with me even though I asked a lot of questions and that all the answers he was very very easy to talk to also and great help and answering my questions . I thank you all for helping me out and getting me back in a car...

They're always respectful and listen. I've always been greeted immediately when coming thru the door and when servicing my Jeep they do exactly what I ask and if a question arises in the process they call me to confirm rather than make an "estimated guess." I prefer this location because it is close to my home but they are the first location to actually treat me like a person when I come in instead of another number. So even if I didn't live close I would drive over here just for the great Customer Service.

My sales-person, Jesus, was great; he was very patient and not high-pressured at all. I would personally give him 5 stars. However, the process of actually purchasing the car was ridiculously long. If I were financing, I could understand the time. However, I paid cash, and it still took 3 hours. They need someone to help streamline their whole process.

My first time purchasing a vehicle from a dealership and I am so disappointed in our salesman Quan. Mind blown at the horrible customer service coming from him. He was sassy and seemed irritated. Did the bare minimum at our sale and never followed through with any follow up that was needed. For example, at the time we purchased our Jeep we also added heated seats to the total. Quan was supposed to call the next day or two to get this service arranged....never did. We arranged this service a couple weeks later.. called to confirm the apt even before going. When we went to drop off the Jeep we find out service can’t be preformed because Quan did not order the parts. He’s had weeks to do this. Also find out there are recalls on the car that need to be looked into. Should have been made aware of this by salesman initially you wouldn’t you think? Needless to say I am so disappointed with the service and that he even made commission off this.

Lauren Oar, Chris Kelly & Kameron go out of their way! I called with concerns and they immediately tried their best to help me out. They genuinely care about their customers and I would absolutely recommend working with them!! Stacy R.

Staff/Service Advisor was friendly and great to deal with. My Jeep was brought in quickly and a one day turnaround on something other dealers would have taken a week. A pleasure to deal with a group of folks that seem to actually care about the customer.

I had a great experience, everyone was very helpful and I love my new car.

Brought my truck in for an 8:00 am appointment for a recall repair. I waited instead of leaving my truck and they had it ready to go by 9:00 am. Friendly staff, very satisfied. I plan to use this dealership in the future.

Phil is an amazing service professional. He always provides an exceptional customer experience.

For a week I tried to buy a car that had been sitting on their lot. I drove 45 minutes to the dealership to buy it, but was told the car didn't exist when I got there. I went home and checked their website and the car was listed, so I called and was told that they did in fact have it. So, I booked a time to come in and purchase. Right before I was about to drive down for my appointment, I checked their website and they had sold it to someone else.

I had the delight of working with Scott. He was an amazing sales rep. He not only was patient, he also held the car for me for an entire week until I could get in there to see it. Then when I did get there he braught out the device that plugs in the car and tells you exactly what's wrong with it if anything. He literally waited on me had and foot! Also got to work with Kirk in financing. He made it so easy for me and flew right threw it but also explained everything to me in detail befor I signed everything and got me extra bumper to bumper coverage! Great team and great store. Thanks guys I love the chrysler 300! Sean d.

If you are looking for a great SUV for the Colorado weather with class and comfort then look no further than Autonation Jeep. Scott Absher went out of his way to not only get the exact car I was looking for, but made the buying process easy and manageable. I really appreciated his relaxed attitude as he did not come off as someone who needed to make sale as oppose to listening to my needs in a car. I would highly recommend anyone seeing Scott or this location if you are interested in investing in a Jeep.

Horrible sales team. Called in advance to meet with salesman. Never showed. Worked with other sales associate. Offered us an incredibly low trade in value. Offered to purchase vehicle outright. Came back with another rediculous offer. Went to John Elway and purchased better equipped Jeep Wrangler and saved thousands. Thanks for sucking.

This is my second time buying a Jeep from Jesus at this dealership. Wasn’t expecting to be back so soon after buying one a year & half ago but mine got totaled. I was in a tough spot. Jesus knew my exact style I love for a Jeep. He pulled up the perfect new Jeep for me, made my day! I really appreciate his help.

AutoNation misinformed me about when their last shuttle departed. I left work early to find out I had missed the shuttle. They placed the blame on their customer service rep who did not work at that location. I took an Uber home.

Recently had some recall work done here. They ran a diagnostic my Jeep during the recall process and said that everything is in working order. THE DAY AFTER they gave me my Jeep back the check engine light turned on and they wanted $165 for another diagnostic. I never went here before and I will never go here again. POOR CUSTOMER SERVICE. These guys fit the bill for stereotypical lazy auto mechanics looking to take advantage of people. UPDATE: Took Jeep to local Raceway Lube. In about 3 minutes they were able to identify that the power steering fluid had been leaking for "Probably weeks". I do not believe that this dealership actually ran a diagnostic when it was brought in for the original recall. All they had to do was look under the vehicle and the leak was OBVIOUS!

Every sales rep was very helpful, kind and patient with me in helping me finding the perfect car. I love my jeep compass!

Very nice sales persons, Jonathon was most helpful. The buying process was straightforward, no haggling allowed and fair pricing.

They took care of everything from start to finish. My sales rep Jon meet me at the door and made sure we found the right car for me. To the money repasentive made sure that I got best deal that I could.

Awesome service! Very professional and friendly.

My check engine light came on, so I went in to have Jeep look at it, they were too busy , and made me schedule an appointment for 5 days later . Once they had my Jeep they never called to tell me what’s wrong . I needed to call them multiple times over several days just to find out what was wrong. They are very nice people but they are under staffed and don’t respond well and never call when they say they will.

My overall experience with the service department was good. I had an issue with my vehicle that needed to be diagnosed so I called around. The dealership that I purchased the vehicle at would not even look at it unless I agreed that I would or could owe almost $180.00 to diagnose the issue. Bridget with AutoNation advised me that they would diagnose the problem at no cost to me. There was definitely an issue with the vehicle that if it had not been fixed it would have eventually turned into a huge repair bill. Luckily my repairs were covered under the power train warranty. I did have some maintenance work done while they were there doing the other repairs. It has been a few weeks since I was in there for services. I am now getting notifications that my warranty has expired...ect. I will simply turn off those notifications uf they get too annoying. The dealership did schedule an appointment for a service down the road however I have no interest in keeping that appointment. The service department did a great job. As far as the dealership located across the street from AutoNation well I am positive that our relationship is over.

Bridget Buchan is the Service Advisor that helped me when I brought in my brand new Jeep to get serviced. She was very helpful and very welcoming. She made the process very painless and had a great attitude the whole time and was such a nice person. Look forward to working with her again in the future

Keith Currell was awesome to work with. What a great experience and got me on my way . Thanks Keith! D>

The service department was just okay. No loaner vehicles when I had some work done.

This place treats me with so much respect and honesty... from an old employee whom I worked with to get my car taken care of often to a new one(whom has also worked here for a while) they all have such a high standard of hospitality toward me the customer I appreciate these ppl I’ve grown into a consistent repeat consumer and they have free coffe and popcorn thank you for keeping my car right so I can live without worrying

Keith Currell did a great job of taking care of me and my car during a recent service appointment. He said what he was going to do and did it. I was in and out. Thank you

Autonation Jeep Broadway were very professional when handling my jeeps recall. Prompt and courteous. My car was ready exactly when they they said and all staff involved were kind and helpful. I will be using them for all future car needs .

AutoNation Jeep provides good service and had nice people working there.

I truly was so satisfied with my releasing experience at AutoNation! Bachir was the gentleman who helped me and he was absolutely great! He was attentive and understanding, and he helped me get the exact car I wanted. I honestly didn’t think it would be as successful of an experience as it was!

The team here did an amazing job! Not only was the transaction pleasant and easy going, but I left with the car of my dreams and a smile on my face! Johnathan was my sales consultant who had been working with me for about a month now in order to ensure I got exactly what I wanted. D was the financial manager on staff who was essential to my purchase and continued to be honest and helpful the entire time. Jeromy, our financial specialist, also was a fabulous addition to our evening and was extremely knowledgeable on any questions I had!

I expected a fairy long wait as my car was being repaired. Initially I was told it would take 2plus hours. The work was done in 45 minutes. They exceeded my expectations

Jerimiah was amazing as well as Kirk

I worked with Justin at Autonation Jeep Chysler on Broadway, this was the best experience I have ever had with a dealership. My car had multiple things than needed fixed. Communication was excellent and felt he really went above and beyond in getting my vehicle taken care of.

I was treated fairly and process of buying my Jeep was painless. I appreciate the way it was handled.

Took my Jeep in at 10:00am for recall and replacement of drive-side mirror. I called the shop at 4:30pm because I hadn't heard anything all day. They told me my vehicle was ready. When I got there, the recall was the only thing done. They gave me an estimate for the side-view mirror, an estimate for a radiator they said was leaking, and front and rear differential work.....and I just bought the vehicle 2 months ago.

Service was scheduled for 8 AM and to be delivered by 10:30 AM. I arrived at 7:45 AM and the tech began working on the car immediately. The work was completed at 9:00 AM and I was back on the road at 9:10 AM. Very pleased with the overall experience.

Everything went smoothly and on time. Justin the service manager is great

I waited an hour and a half to get an assessment on all the things that were broken. I told them about 2 issues I knew of. They found another. My passenger window cable that rolls the window up BROKE. Anybody ever have this issue before? This is something I never imaged would happen. There was a broken stud involved too. That kind of thing I expect after some time passes. They didn't have the cable in stock. Now I have to wait. The weather is changing here, so I HAVE to have a working window. I think their price SUCKS! I'll have to pay it. I don't know many other companies (I'm sure they're out there) that could replace this without having to pay them BIG BUCKS to do so either. Since this IS a Jeep dealership, they'd better know what they are doing! You only get a 30 calendar day warranty, so if it breaks again,.....well, I'm screwed. I'm broke after I pay it.

Everything went smoothly, no complaints

The Service Department were quick and thorough while they were working on my car. Very happy with my service appt

Good service. Used the mobile app to make an appointment. It was very easy. The beverage dispenser did not work for hot chocolate for my daughter while we waited but over all very good.

My trip out west turned into a bit of a nightmare because my Jeep did not want to cooperated. Your dealership was the shining light of the whole experience. I really want to thank Keith in the service department for all he did. I felt he moved the process along very well and kept me informed every step of the way. We are home now and i have AutoNation to thank for it. FCA on the other hand did not perform too well in my view and they are still not performing very well but that is a battle i will fight here. Again, thanks for all of your help, especially Keith. If i could give you more that 5 starts i would.

I took my 2017 RAM 1500 in for Factory Recall, tailgate latch. Keith, the Service Advisor, greeted me promptly, described what repairs would be done, the length of time it would take and that he would call me when it was completed. Less than an hour later, Keith called to tell me my RAM was ready. I returned to the dealer, Keith immediately greeted me, took me the cashier, handed me the key and escorted me to my truck that was in the Service Drive. Very pleased with Keith’s personal and prompt service. A+ Service.

Keith was very helpful when my car was stalling while driving. Very communicative and understanding!

Great experience, had a hard time being taken seriously at first because I am a young buyer however once that was explained the service was great. The process took longer than expected due to how busy the dealership was on a holiday weekend. Even so, the team did a good job making me feel like they were going as fast as they could. The most frustrating part of the whole process was that after waiting all that time when the car was finally delivered it was clear that the detailing shop was busy as well. The roof of the car was not cleaned at all and was covered in dirt. The inside of the car had candy wrappers, miscellaneous business cards on the floor and in the center console, and large piles of dirt along the floorboards and marks on the back of the rear seats from what looked like children's feet. The car had 200 miles on it when it was delivered to me which makes me think that it was being used by someone at the dealership. This is fine by me, however I wish it would have been properly cleaned so it felt as if I was receiving a new car not a used one.

I had my car serviced! All was well except the tires could not be rotated, because the key was missing!

The service was very professional and always transparent with the status of my car. Bridget exceeded my expectations for customer service.

Bridget in the service department is great! Goes above and beyond!

Always a long wait. Seems to be some disorganization amongst the service folks. They tried a bait and switch when I bought the car. Now I’ve been waiting for the first shuttle of the day for an hour. They “need a car” to do the shuttle, because that makes sense it’s not the same car each day. In other words, it’s taking me HOURS to drop off my car and get to work, and will probably take another HOUR to pick it up. Not sure why anyone would want to come here to bring their car in. I doubt I will ever come back here once this service is done today.

Great customer service. A no pressure experience. Very friendly and honest place. Highly recommend this dealership. Looking for a honest sale rep ask for Allen.

I was given great customer service from the saleswoman Demaris! Her patience with me over the course of a few days and multiple test drives was top notch! She was knowledgeable, never pushy & helped me order my dream jeep! I would highly recommend her specifically & this location to my friends and family. Can’t wait to get my new Rubicon from the factory! & thanks again D!! ** I love my new 2018 Rubicon! My whole customer experience @ auto nation has been fantastic! From Dee who is awesome & helped me place my order 8 weeks ago to Melynda who took over as my saleswoman. Melynda really went above & beyond with her help getting the paperwork for my trade in & just making sure all my stuff was in order. The whole staff rocks! & Bridget in the service department is also very helpful.

thanks and Bridget was awesome in greeting and processing the service request. The facility is super clean and staff is always helpful.

Nicest service department ever! Zek was extremely polite and willing to listen to my concerns about my vehicle. I have never had this level of customer service at any other AutoNation . So glad my vehicle is in good hands finally !

Worst experience I have ever had at a dealership and I have owned a lot of cars. Brought vehicle in on Thursday received a call Thursday night they did not have time to look at it. I had to go rent a car. This was after a huge hail storm not many cars available but paid a hefty price to get one. I call Friday night and they still didn't have time to look at it. Promised she would talk to manage saturday Morning. Called Saturday morning and said they would get to it first thing Monday morning. I did not hear from them on Monday Tuesday or Wednesday.. I go to the dealership and she says she left me a message on Monday. I didnt received a message. I sell Real Estate and messages are pretty important to me. They did NOTHING to my car said they could not get it to duplicate the problem. If the service person had listened to me to start with she would have known the chances of duplicating the problem were very slim. She told me they replaced a piece on my door handle for free!!!!!! I had the piece and it had come off the last time I had the car serviced with you so I would hope to ------ that they would put it back on for FREE!!!! Nobody would even acknowledge that I was standing in the service department where there were 5 other people doing work but they sure didn't have time toask me if I needed somethig VERY VERY BAD customer service VERY VERY Bad communication And VERY VERY BAD REsults. This is a Major safety issue and you would think somebody would check into it a little more thoroughly but NOT at your dealership.

Bridget, service technician, was awesome. Professional, knowledgeable, courteous, answered all my questions, and took care of any requests. Great choice to have her on your team. I will be asking for Bridget on my next visits. Thanks

Rod and the service team did a great job.

My car sat at this dealership for over 9 hours for a check engine light that was on. We had made it very clear that we were leaving on a road trip the next morning and so had to get the car fixed that day. I was told to call after a few hours for the progress on the car. I called after 5 hours and was told he was at lunch and would call back in 30-45 minutes with an update. I called again after an hour and a half and left 3 different messages on peop,es phones with no call back. I finally got ahold of the front desk and she took my info and said she would walk it back to the service area. I finally got a call back after another 30 minutes only to be told that after sitting there for 9 hours they had not had time to look at it. We went down to the dealership and finally said we weren’t leaving without talking to the manager. After talking with him he said he would take it to the back and do the diagnostic himself. This took less than 15 minutes! He came back and told us the car was fine yet these service people who had had the car for 9 hours couldn’t do the job? Ridiculous!

Bridget was great to work with! We had a delay in getting our Jeep back due to parts delivery and Bridget was very accommodating!

phil evdos in service was amazing, everyone else was horrible. worst experience ever with a auto dealership and purchasing a new vehicle.

I made an appointment for a recall that they scheduled me to come in at 8:30 an 1 1/2 job. I arrived 6 hrs later ( after waiting in the lobby for over an hour) They told me that my Jeep hadn't even been looked at yet .!!! Asked If I could make another appointment REALLY!!!

I had great luck with my service advisor, Jim Geiselman. I would strongly recommend him to anyone.

The repairs took a little longer than expected, but my technician explained that an additional recall item was identified and fixed. He also did a multi-point inspection of my car and found no issues. The waiting area was comfortable and it was nice to be out of the office.

Good experience. Rod was helpful. Liked the shuttle.

It took over 6 hours to perform a recall and I had no updates along the way in the or ocess. I finally called and was given information after 4 hours. When I went to pick up my vehicle after being told it was complete I showed up only to find out that there were more repairs/services needed and I had to leave my car overnight.

I had great service on my visit to the dealership. The service staff was courteous and did not wait around to start the service work. They did the work as promised and finished up by sitting down with me and explaining what was done.

The service was excellent and the people are friendly and helpful

Great prompt service! Set expectations and managed to them perfectly

They always do a great job! Very happy with the service done to my vehicle.

Was treated with respect and courtesy. Although I did not get a chance to speak to him, I notice that service person, Jim, was still there. From the time I bought the Jeep he has always been helpful and professional. If others are following his example, you will have a great service area.

Amazing service and very friendly staff members. No problems, great communication and I now have a new place for my Jeep service!

Worst service department I have ever used.

After some very frustration car shopping moments, Jesus at AutoNation on Broadway comepletely changed my experience to a fun and satisfying one! He was not only concerned with what I needed, he also make sure that I was happy all the way to the end. He knew exactly what he was talking about every step of the way! Exceptional employee and management team! Thank you!!

We were recently informed that our entire engine would need to be replaced. Phil at AutoNation Broadway was incredibly helpful through the process of navigating our warranty, getting us a rental car, and communicating with us along the way. Phil helped us to feel comfortable in a very stressful situation. We will be taking our Jeep to be serviced here from now on.

I would rate it higher as I do like the dealership and the personnel are very friendly. My reason for the lower rating is that I have had two service appointments for LOF. Both of these LOF's took over two hours to complete. Auto Nation did step up in both cases and paid for the LOFs. I still like the dealer and will probably trade my JK for a new JL.

same day service, competent, comfortable, timely service

A shits show. That's literally all. They lie about timing EVERYTIME. I spend upwards of 3+ hours for an oil change EVERYTIME. I would argue that its because I am a woman (the male customers get treated much better) but I don't think I even have to argue that. Itss fact.

Service was great. Jessie in service is an asset to the dealership.

I had a very good experience. The process was straight forward and the sales rep, Jesus, was professional/

Live in Nebraska, told them I had 30 days to plate my car. Started calling when I found out my paperwork was not at our courthouse. Could not get anyone to return a call. Finally spoke with Amy ay Autonation Ford on Tuesday, she said she would overnight my paperwork. Well, no paperwork here, Wed., Thursday or a Friday. Amy will not return a call to me. I am now a week late getting my car plated. My salesperson will not return a call. It is ridiculous! Will not be a repeat customer! Worst customer service I have ever experienced!

It was quick and easy. I was kept informed the entire time.

I’ve never had such an amazing experience buying a car before. They made it work for us to get the car we wanted. I want everyone to go to them! Best decision you’ll ever make! Melynda was the most helpful and informative sales associate. She was well prepared for the appointment and drive the at before we arrived to be more helpful. Cameron was the hero that made the deal happen. He made the whole experience fun and enjoyable! What a great team.

Every time I have had to come into Auto Nation, it has been the biggest hassle. They’ve lost my keys twice, they told me i didn’t have rental coverage and then when my husband went in they apologized and said we actually did, no one ever seems to know what’s going on, they don’t offer courtesy vehicles even when you spend $60k+, they’ve missed 2 nails in my tires - for nice resulting in a flat the day the day after my car was serviced and now I’ve taken my car in twice in the last few months for the AC as they didn’t fully fix it the first time and I was told it would take 1 day, yet it was there for 3!!!! I honestly want to trade my car in for the exact same one, just at a different dealership. So basically NEVER BUY A CAR FROM AUTO NATION :)

Was nice to see that they caught a possible problem before it became one. Very nice experience.

Poor communication skills are just the tip of the iceberg at Broadway Jeep. From our service advisor Jesse to the service manager Justin and on to their GM Sean Parker. You'd literally have to teach poor communication during orientation to have such a consistent lack of it. I warn current and potential Jeep/Chrysler customers that this facility and Mopar can, as they are in my case, potentially not stand by their products and contracts. They care nothing to saddle a loyal consumer (3rd time Wrangler owner here...'93,'04,'11) with additional costs like car rental and time missed from work, with no concern or care for fair explanation or justification. Nor does anybody all the way up to their general manager Sean Parker care to help consumers find resolutions to problems when the obvious routes are blocked. To not even get offered some kind of a creative solution to the problem my Wrangled has, just speaks volumes to the lack of problem solving abilities of this dealership and again speaks to their disregard for brand loyalty. They can and will sell you one thing, in my case a Lifetime Max Care Warranty, and simply deny repairs for reasons not explicitly stated in said contract or owners manual! The irony that on one of my visits to the dealership after not getting phone calls returned, I witness the owner a 2016 Wrangler with a burned out clutch getting terrible customer service from the service manager Justin, again speaks to the consistently terrible manner in which this dealership treats it's customer's!

This dealership gave us very poor customer service. I would not recommend them or purchase another vehicle with them. We found a used car through carguru.com that they were selling. The advertised price on carguru.com said that "the price you see is the price you paid, dealership fees included." When we go to the dealership to look at this vehicle, they write us up price that is $800 in excess of the advertised price. This dealership moto is "the price you see is the price you pay...no haggle." When we asked about the $800 in additional fees, we were told they were required. After a few calls later that day, the sales person had to get the price advertised approved by her manager. The advertised price apparently was approved but it wasn't without us calling several times and asking them to sell it to us for the price advertised. Then my husband goes to purchase the car the following day, is told it comes with 2 sets of keys. He signs the paperwork and pays for the vehicle. The salesperson then comes back and says she can only find one key. A manager on duty says "we'll get this taken care of." My husband leaves with the car thinking they will assist in finding or replacing the second key. 4 weeks later, many unanswered voicemails, going back into the dealership, we still do not have a second key. Lastly, we went to register the car at the DMV and didn't have the emissions test. The seller is responsible for the emissions test. We were not told anything of this when we purchased it or received anything in the mail. We called the dealership last week and were told, "you should have received a voucher to go and get the emissions test done, we'll get that in the mail to you." A week later, nothing has come in the mail. Very very poor customer service.

Bridget did a great job with our Jeep servicing recently. Very knowledgeable she explained all the service items to our satisfaction.

I had my 2013 Jeep patriot in for it's 30,000 mile check up. I am very pleased with ? Chris and the female shuttle driver. They were both very friendly and did not treat me as a female but a car owner. Everything that was done was explained to me and I left having a good feeling that my car had been well taken care of. I really like and feel good about trusting them with my car compaired to the last J/C dealership I went too. I highly recommend this service department. Keep up the excellent work. 😊😊😊😊😊

I have two cars from this dealership and they always take care of me, fast and efficient.

efficient, fast, clean, professional. I love my Jeep!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Allen our salesman went above and beyond as did the sales manager. We will be back and tell all our friends as family!!!

We are happy with the customer service at this dealership. We had clicking/ tapping noise coming from our vehicle and had taken the van to a Chrysler dealership in Castle Rock, CO multiple times, and each time they held our car for some time and provided no explanation around the cause or their process for evaluating. The experience was disheartening very wasteful of our time, so we made the trip to Littleton and brought our van back to this dealership (where we had originally purchased almost 3 years ago) and the experience was much more positive. This dealership (AutoNation in littleton) was willing to take a moment to understand the issue we were experiencing, including having their team take a look at my video of the sounds were were hearing. They were able to share with me their process and insight as to what was causing the sounds from the van. The communication (our rep was Chris P) was key to a positive experience. Thank you.

Great service, and very friendly staff. Pleasant dealership to go too. Chris Kelley got me the truck I wanted and worked with me ion the price. He also took my lease and my used truck off my hands and made the transaction pain free. This guy knows how to treat customers and make everything worry free. Great dealership!

Sales people were great and went above and beyond.

Quick and thorough service from technicians with knowledge and politeness.

Great experience very friendly and helpful. Got new tired as well

I went in to have them service my 2015 Jeep Wrangler that had an electrical problem. Not only did they fix the problem, but they shuttled me home and back again at the end of the day to pick up my Jeep. They did a great job and communicated well all along the way. Cheers!

Bridget in Service Dept. Was excellent to work with on service of my 2012 Overland. Always professional, knowledgeable and courteous. This is my 8th Jeep, 6 of which I purchased from Broadway Jeep. Always happy with transactions from purchase to service.

Great service on my JKU as always! Easy to schedule online and was done on time.

I have been going here for the last 4 years I believe because this is where I purchased my car to have it serviced for oil changes whatever my car needed and this past Saturday was a nightmare. I had a scheduled oil change appointment for this past Saturday at 8 a.m. I was not told that my warranty on my own oil changes had ran out so be prepared to pay for the next oil change that was the first thing. When I arrived two other cars were in front of me and I sure hope they had a scheduled 8am appointment as well my car was the third car to go back to service. I was told by somebody in service that I would be responsible for the oil change payment of $53 I said how come I wasn't told this the last visit I was here or when I schedule the appointment isn't that good customer service. The gentleman said I'm just filling in so I said wow my car is already back in service I guess I really don't have a choice but I won't be coming back and he said there's nothing he could do about it take it up with Finance. Next Issue sat there for an hour and a half and they checked out a gal who came way after me so I went up to the guy and service guy was very disrespectful and told him I've been sitting here for a while how come my car hasn't been checked out and he said while we don't carry GMC oil. I have never heard that in my entire life he said we have to get it from Auto Zone. What kind of nonsense is that! I told the rude kid how is that acceptable and he said that's not my problem I said what do you mean that's not your problem this gentleman overheared him tell me this. I have to pay $53 for my oil change and he said I don't know what he told you he just quit on the job. I said now you're telling me I have to wait till AutoZone opens for you to put oil in my car this is wrong he said I can't do anything about it so I went up to the front desk and I asked for manager and he said what's the issue and I explain to him what happened to me back in service so manager walked up and said he would take care of it. So then I went to the back because I noticed right away all of a sudden my car was pulled up in the service area hopefully they put oil in my car. Then I told the service guy don't you ever disrespect me like that again because I will have your job and he told me that I'm the one that went off on him which is a total lie you could ask the other customers that were sitting in the waiting room with me so then I went up to cash out and get my keys for my car the oil change is now $75 $75 for them to run to AutoZone to put oil in my car really. So then the manager came up to me and asked me if everything was okay I said no it's not okay I said you're charging me $75 for oil change when I when I was told it was going to be $53 for all the crap I just went through. Linda that was in the area had my back and said how long I had been there and it was wrong and said it in front of the manager how I was treated I was planning on buying my next car with this AutoNation but now you could forget it and I've told 10 people and I'm sure they've told 10 people and they've told 10 people about your service there I don't know which changed but I will never shop there again! If I knew all this drama was going to happen I would have went to Walmart and got a oil change for $38.

I live in Crested Butte and recently came to the Broadway site for regular service...spent the night to do so. When I got my car back and drove on the highway, I experienced a shimmy in the steering. I had paid for a full alignment. I drove immediately back and described the situation. The staff immediately addressed my issue...made some changes, and I drove home a satisfied customer. Thanks to your team for excellent service

Good service when your buying, once your out the door they could care less about you, on to the next sale !!! If you expect service after you buy your vehicle GOOD LUCK.

The guys I talked to were helpful and friendly. I need more characters to submit....

Loren Oar was amazingly patient and helpful with us for picking out our new vehicle.

Everyone was very nice and helpful. I appreciate the fact that I was quoted longer than it actually took for the repairs.

Quick, painless, easy oil change. Started on schedule; got me in and out quickly.

Overall experience was good. My Service Advisor, Zack, kept me informed about the repairs. Communication is key and Zack provided that service.

I had a great buying experience at AutoNation Jeep. Everyone I came in contact with was very helpful!

Jared is awesome I'm sure we were being a pain but he was there for everything. Definitely would recommend to friends and family.

Chris was so helpful,he even escort us on our way out to our vehicle. Excellent service and very polite!

My experience was great. Chris Pawl was great. He explained everything and even helped out with some discounts. Since we didn't purchase our Jeep here, this was my first experience with AutoNation Jeep Chrysler of Littleton. It was a very smooth, stress free experience.

We found what we were looking for online - the dealership actually honors the online prices without any hidden fees or add-ons. The sales person made the process easy without making us "hang out" for long periods of time. Great experience for the buyer.

Jesus was an excellent. The Jeep sold itself, Jesus sold the dealership's reputation. Also the Finance Director was more than willing to help in any way possible. I'll be back for my next purchase. Thank you!

Phil was amazing. Very thorough and great communication

Took hours to get the car after I agreed to buy, all the things they said they would fix they didn't, didn't tell me they weren't going to fix it. Took a week after calling everyday for an update on service to finally get in, dropped the car off and received a call two days later they still weren't getting to it, and then confirmed service didn't even know what they were supposed to fix. Still dont have the car that they sold me.

Excellent customer service! Fastest oil change and program updates completed on our car! Highly recommended!!

This was by far the easiest and greatest car buying experience I have ever had! I was coming in from another state with very limited time to complete the transaction of buying my Jeep. I located the Jeep online, spoke with Lauren Oar the online Rep. and we were off to the races! When I arrived on the morning of purchasing, everything was ready to go. There was even a welcoming banner with my name on it! Talk about feeling special! Between Lauren and Jeromy Archuleta in financing, my transaction was totally flawless and totally completed within 45 minutes to an hour tops. But, something very important to mention. Lauren and Jeromy were very personable and both have great customer service skills. When we left the dealership, we felt like we were saying goodbye to our new friends.

Fast, friendly service and great people. Chris kept me informed of progress and I would definitely recommend anyone who needs service to go.

This was one of the worst car buying experiences I have ever had. I was contacted by the internet sales manager, Lauren Oar. She understood that I was only in town for ONE day and that I needed this transaction to be very efficient. She told me on the phone that she would have the car I was looking at pulled at and ready to test drive. My son and I came into the showroom and had to wait 20 minutes before the car was brought around. We were introduced to a different salesperson, she was very nice. After deciding that a bigger vehicle was preferred, we were told that the car we were looking for was at a "sister lot" and could be retrieved so we could test drive it. I said that was great. I filled out the internet forms for the trade-in appraisal and a couple of other different forms. I told Lauren that my son and I would go eat lunch and then return to drive the Grand Cherokee. After lunch, I texted Lauren to let her know we were on the way back. I asked if the Grand Cherokee was ready to drive. She did not respond. After 15 minutes, I texted her again. I asked if the GC was available and ready for us to drive. She told me no, someone had to get it from the "sister lot," and it could not be retrieved if we were not there. Two minutes later, I walked through the front door. I saw Lauren and asked her why she did not get the GC there while we were at lunch. She told me that she misunderstood and did not realize I wanted to see the car. So, after another 2 hours of waiting and being asked to fill out a credit application, they sent someone to the "sister lot" to pick up the GC. While I was waiting, Lauren asked me to go ahead into the finance department and sign the contracts for the vehicle! I was surprised. I asked her, "You want me to sign a contract and purchase a vehicle that I have not even seen, that is not even here?" She said, "Yes, it will save time. You can tear the contract up if you don't want the car. And you have 5 days/250 miles to return the car if you don't like it." I declined. She then proceeded to go to the sales manager's desk to mock my decision. The car finally got to the showroom. We drove it. We decided to buy it. We waited another 1.5 hours to get into finance to sign the papers to buy this car. Sitting in the finance office, the nice gentleman in here hands over a piece of paper that says because the car was purchased from another dealership we were not entitled to the "5-day/250-mile return offer." Hmmm. In addition, I was charged $600 for the process of the salesperson going and retrieving this GC from the "sister lot." At ANY point during the day, had someone said "You can drive 25 miles to a different dealership and go see this GC yourself and save a $600 processing fee," I would have done that. But nobody bothered to make it known that a "sister lot" meant "we purchase the vehicle then charge you $600 to drive it over here." That is shady. Lauren was rude and condescending. Not one time was I referred to by my last name. I was called Katrina the entire day. Not Mrs. X or Dr. X as is preferred when a person has earned a doctorate degree. Business casual takes on an entirely different meaning when walking into this dealership. There were a number of people in "AutoNation" uniforms, but there were some, including Lauren that perhaps do not understand what Business casual is. Tank tops, leggings, long pointed fingernails, shirts that expose the decolletage are but a few of the dress code faux pas that can be seen here. Perhaps the corporate managers should make a site visit.

Awesome experience! Awesome customer service! Will definitely be going back!

Jesus was awesome would recommend auto nation to anyone buying a new or preowned Jeep! The process was smooth and timely which I like!

jessy in service dept really took care of me when a repair under warranty turned into a mishap from another source and covered the repair regardless.

Nathan is a phenomenal salesman but as far as the finance and service department personnel they are absolutely terrible.

I had the pleasure to meet Jim in the Service Department. He is awesome and right on top of things. I knew that I was in good hands when I left my vehicle with him. I was having transmission problems with my Cherokee. They fixed my vehicle within hours gave me a complimentary ride back to and from work. I really appreciate their honesty and courtesy. Wayne the mechanic is awesome. I will not go anywhere else but here in the future. Thank you for making my experience with you a memorable one.

Great job by Jessy Marquerdt. I will be back. He went over all my options and fixed my vehicles ignition.

I came in at around 10:00 am, WITHOUT an appointment, to have a recall done on my 2016 Jeep Grand Cherokee, arriving after the usual busy early morning rush. It was no problem without the appointment, and they had me in-and-out in less than an hour, which is fantastic! Even at that time of the morning the service drive was spotless, as is the whole store!!! Phillip Evdos was my Service Adviser. He was very courteous, efficient, and knowledgeable as to what I needed done. After the work was preformed, the Service Manager Justin Bantock even took a moment out of his usual busy day to introduce himself, wanting to make sure I was happy and that my visit was satisfactory. They are obviously interested in customer service at this Autonation Jeep Store. Needless to say, I will continue to give this store my business.

Great job of fixing the oil leak on my 2014 Grand Cherokee..

My Jeep had been recalled. Jessy was efficient in getting my car in the day after I called. It was repaired and the car was given complete check up. When the car was ready, Jessy reminded me I had 4 more free oil changes (which I had forgotten about). I also have to compliment the shuttle service which is superior and transported me to/from my home.

I reserved the car online, and got a phone call, telling me the car would be ready to go at 4:00 PM. I told them I would not be ready to see the car until later that evening. They said that it would be fine. I came down from Longmont to look at this vehicle, only to find that no one in the building could find it. It was behind service. The vehicle was filmed with dirt, and had not seen a vacuum since it rolled out of the factory. I drove it, as I had taken my day to come see it. I decided, that despite its grimy appearance, that I would purchase it. The lot technicians had apparently all left for the day, so I could not bring it home with me. I would have to come back the next day. The sales staff and finance staff were nice and friendly, but I am not sure why these logistical aspects weren't taken care of before I arrived. I mean, why reserve a car online if it doesn't save you any time?

Great place For service on my jeep. The staff is always nice and respectful.

Wonderful and efficient service department. I did not purchase a car here but the service was great.

I have purchased several Jeeps from Auto Nation Jeep Broadway and will always go back for service. I have used other Jeep dealers in the Denver Metro area before but no more.They always get me in and out quickly, even on the occasions when I do not make an appointment. Friendly and professional staff. Nice new building. Great service department.

I needed tint done on my Buick, took it here, and it was done in less than a day. Great service, and nice people; everyone was eager to help, and my tint was done better than I expected! John Kuros took great care of me!!!

My husband and I recently purchased a vehicle from AutoNation and would strongly not recommend them to anyone. We purchased a 2014 Dodge Laramie limited 3500. We were told it had an Aisin transmission as we had asked to only test drive vehicles that had this transmission. We were told it 100% had this only to find out when we got home and did a Vin search for the build sheet that it did not. We would not have paid the price that we paid for the transmission that we got. We live in a different state (more than 250 miles away as their return policy states) and when we called the next morning (less then 12 hours later) we were brushed off, our calls were not returned and now we are stuck with a truck that we do not want. We are very unhappy with their service, their level of knowledge about their vehicles, and their integrity in general. We feel like they knew what they were doing when they sold us this truck. We would tell others to use caution when dealing with this dealership. Also so everyone knows they would only fill our gas tank (that was on empty) to leave the lot if we gave them a five star review. I feel like that is very poor on their part is it’s buying their reviews. We understand that buying used cars is a dirty business however this felt worse than normal. And on a final note it’s irritating to spend $50,000 on a vehicle and leave the lot with no floor mats, only one key fab (that after having the car for three days told me it’s battery was low and I need to replace it) And it’s also telling me that I need to replace my fuel filter. I believe the terms poor service and lemon should be applied to this dealership.

I would reccomend this dealership to everyone! This was the best car buying experience I have had. Nathan was so accommodating and patient with me. He worked really hard to get me in a car, and not a 50k car. Thank you to Nathan and the entire team that treated me with respect, dignity and honesty.

great customer service provided, fast and friendly service

Jessy was absolutely amazing. Got my car in and out in the same day. Felt like I was a priority and will 100% go back for any recalls.

I bought my new Rubicon here in 2015 and recently needed service that due to aftermarket modifications was not covered by the manufacturer’s warranty. Phil and the Service manager worked with me to come up with a fair solution for this repair and now they have a customer for life. Highly recommend this dealership for both sales and service

Service was prompt and thorough. Friendly atmosphere.

I came in for an oil change and a 5,000 mile check up. The service was great. The waiting room is nice and comfortable. They did forget I received free oil change and I had to remind them but, they fixed right away. earlier in the week I had tried to make an appointment on the computer but when I called later they couldn't find any record of the appointment. Perhaps I forgot to push a button???????????

Fast and very professional and friendly Everything was done in a timely manner

The service writer was short with me rude on the phone. He didn?t explain things clearly and tried to overcharge me for repairs that were not approved.

Good service, we will continue servicing our vehicle there

Poor service. Terrible customer service. Its been 5 weeks and still no resolution. Brand new car the transmission went out same day.

Their service department scammed me out of $200 and lied to me about needing a new battery. My Jeep needs a new starter, for $200 you couldn't have figured that out? Two AAA service guys and my regular mechanic figured it out in 10 mins and charged me nothing to diagnose. Thieves and liars. Tried to scam me even more because they think I'm an ignorant woman. Shame!!' AAA guy wanted to say something but couldn't because he'd lose his job. Jesse you should lose yours!!

Repairs done in a timely manner and customer service was very good. All repairs and service was explained in manner I could understand.

I purchased a car on Monday the 23rd of October and drove it home. I started the car on Tuesday morning the 24th and the check engine light was on, so i returned the car to AutoNation for a repair. AutoNation was supposed to send the car to Honda on Tuesday the 24th, they didn't. I called them Wednesday morning the 25th and the car still hadn't been sent, so I went and personally picked the car up on Wednesday the 25th and took it to the Honda shop where it sat till Monday the 31st. I picked the car up on the 31st and the check engine light came on within 10 miles. I talked to AutoNation on Tuesday the 1st and they pretty much said that the sale was final even though I had had the car in my possession for less than 24 hours total. They decided to send it for repairs against my wishes instead of just issuing a refund. I purchased a car that I have drove less than 20 miles since I've got it and yet they refuse to refund my money because it's been greater than 5 days, mind you that the shop had the car for 4 1/2 of those 5 days. The car I purchased was either not inspected or inspected by someone that had no reason to be in a garage. Check engine codes were cleared but not addressed. Throughout this entire ordeal I've been treated as if I am a burden, even with this being no fault of my own. I have filed complaints with the Better Business Bureau, the Attorney General of Colorado, and I have also contacted a lawyer.

We cannot say enough about the exceptional service we received while buying our Jeep. Everyone from start to finish was warm, welcoming, and a joy to work with. They took the stress out of car buying and I know we'll be back.

Jesse my service manager was great....take you car here it will get repaired correctly and on time.

Very impressed with the excellent service I received and in particular the service adviser Jim.

When there was a discrepancy in our invoice, Ari was very helpful and in finding a resolution.

Very helpful, non pressured sales team Left with a car I could have never through to be able to afford & love it!

Do not use the service department, took my car because the engine was runing hot first they said it was my radiator fans and then they said it was my radiator cap wasnt holding pressure paid the 217$ for that picked it up not even got home and the car starts over heating pulled over and aintfreze all over had it towed back now they say a bad radiator which is 1400$ now the car is undriveable un like when i took it in very mad

I used USAA's car buying service to find my car at this dealership and the whole experience was phenomenal. From start to finish they were professional, knowledgeable, and worked with me on every detail.

Excellent service and friendly, honest people. Big selection and inventory

Basically impossible to get a phone call returned, they’re happy to sell you a vehicle but offer no service after the fact.

Recall repairs completed promptly. Friendly staff.

Great! got me in and out but when inquireing for an appt. the operator was happy to schedual me the following day. I called the N. Broadway location which is much closer to me and they wouldent budge. They quoted me 2 weeks out! Whant a joke!

Went in for a recall for a clock spring. They didn't bother to check it before calling me. There was grinding when I turned the wheel. Seems like a simple verification. They had to replace the clock spring while I waited.

Went in for a brake inspection thinking something may be wrong with ABS system. Was told that pads were metal on metal and I need new pads and rotors. Took it to a brake shop who said rotors were fine and did the brake job for less than half the price. This is not the 1st time an AutoNation dealership tried to overcharge me for repairs.

Love, love, love my new car. My salesman, Grant, was very patient with me throughout the sales process. Answered every question I had in a very timely manner. And our finance guy Jeromy was great and answered all the questions we had about everything, and got us out of there as fast as was possible. Wonderful experience, and LOVE my car!

Love, love, love my new car. My salesman, Grant, was very patient with me throughout the sales process. Answered every question I had in a very timely manner. And our finance guy Jeromy was great and answered all the questions we had about everything. Wonderful experience, and LOVE my car!

I like the staff I deal with at this dealership, they are all prefessionals in what they do, friendly and make you welcomed to be there for service.

great service from the time the garage door opens, until the job is finished.

Rob Pine certainly professional, knowledgeable and dependable. Hospitality wise the coffee dispenser was not functioning correctly and the complimentary donut holes appear to be a day old?

Appointment schedule -excellent. Jim & Jessie in service were excellent to work with and very informative. The timeliness of service completion was on schedule. The waiting area was very nice and I was able to get some work done while waiting,

We had an appointment there at 10:00 today. When we arrived, Service advisor Jessy Marquardt informed us that there were 10 people (without appointments!) ahead of us. Why do they take "appointments" if they don't honor them? What's the point? Definition-"appointment": 1. an arrangement to meet a person or be at a place at a certain time. In addition, Jessy was very arrogant and condescending, and we told him to forget it, we would take our business (and money) elsewhere. The ONLY reason for giving 2 stars is because Travis in the Parts Dept was very nice and helpful, as was his female co-worker. Jessy needs to take lessons from them regarding customer service!

Had a few repairs done .The experience was beyond excellent.Thank you Jessie you were amazing & kept me fully informed the entire visit Thank you

I had to take my 16' 300 Sport to get it repaired due to as national recall, and not only did they fix it, but he also saw that something was wrong with the radio and are going to install a new one.

After attempting service at two other dealerships and having no results, Troy at Auto Nation Englewood was able to get me in in timely service with a rental as promised and back into my own vehicle in the time promised for the price promised. I will be back! What a pleasant surprise to deal with a courteous and trustworthy service center!

I just have to give credit where it's due I love my jeep and when I have to take it in for oil change or anything like that, I definitely feel like I am in good hands there. Every experience I've had there has been great. Everyone that I deal with in the service department let's me know what's going on, keeps me informed, and there's never any surprises. Justin in the service department is the best. He goes above and beyond anything he does. He cares about his customers and he is honest and will do anything he can to help customers. That's hard to find. I like everyone in service that I have dealt with there. Ari, Jim, everyone is pretty great. Thanks for always taking care of me and my Jeep!

I was at AutoNation Chrysler Jeep Broadway for an oil change and needed an estimate on some new tires and alignment. I was fortunate to have talked with justin and he did an excellent job working with me. I felt that he had great knowledge of all the products that we were discussing. I didn't feel pressured or expected to buy what he was was offering. He took the time and really listened to my concerns and worked within my budget to get me what I needed. I would highly recommend talking to justin if you need help while at this store. Thank you so much.

I was travelling to Denver from Kansas and the service department at AutoNation Chrysler Jeep Broadway was nice enough to get me in to get my car looked at even though they were busy. It's nice to know that there is a service department like this one that will go above and beyond. Thank you for doing a great job on my car and getting me back on the road.

This dealership does not have a body shop, and the one at another of their dealerships was backlogged. They sent my car to an outside shop without my knowledge or approval (trying to help me). If I had known, I would have taken it elsewhere to have it repaired.

I found the buying process very easy and hassle free.

I really enjoyed the no haggle pricing at Autonation. Their price was substantially better than the competition and it was nice to walk in knowing what I was going to pay. The customer service was also great. They were not pushy and the process was also smooth once we had decided on a vehicle.

At the dealership, the salesperson makes the experience. Our 2016 Patriot already had a very good price, but Troy made the buying experience a good one. He was patient, knowledgeable and non-pushy. We recommend asking for him when you visit this dealership. Our car was perfectly prepped as well. We will definitely be back for our next car.

Brought my Grand Cherokee in for some warranty work. Amanda was my service advisor, she did a great job and had my Jeep done by the end of the day.

This was the second time in a row that it has taken three hours for an oil change. This was my most recent experience: I pull into the bay at 940a for a 10a oil change. Nobody meets me in the bay. I waited for a minute, nobody, A few supervisors were on their work phone (understandable), and one was texting on his cell. I interupt him, check in, and tell him I'm there for oil and a radio glitch. He says I'm due for rotation/alignment, and entire appt would take 2h. I asked if we could do radio next time, which would put appt at 1.5h. He writes that I'm waiting in lobby. "WAITING" was written all over the papers. 11a (hour one) rolls by, nobody checks in with me, 12p (hour two) rolls by, nobody checks in with me. I track somebody down again, ask status, and was told my jeep is still being worked on. I told them I was being picked up for lunch and would be back. While at lunch, I called at 1245p (hour 3!). Jeep still not done. I said we're going on Hour 3 AGAIN and this is unacceptable. He says he will have Jesse, my supervisor, call me. Jesse calls right back and says the jeep was done at 1235-1240p and they did the recall repairs for it too. He said he called my number (home) about the recall but that I didn't give them the correct number. I told him nobody asked for anything, and in fact, I had to to track down somebody to give my keys to! Mind you, "WAITING" was written all over the papers and it would have been easy to walk into a lobby of 5ppl and say "KERRI? Jeep Cherokee?" I told Jesse I'd be right down. To jesse's credit, he sat down with me to discuss the absolute breakdown of the system for the second time in a row. He said the alignment, rotation and recall took extra time and that he called me. I told him I was in the lobby for two hours and he could have just walked over to me instead of calling our landline. Plus, the whole purpose of me not having the radio repairs done was because I couldn't be there for two hours. Jesse apologized profusely, but couldn't explain exactly why there was a complete breakdown of the system. He asked that I give him and Jeep another chance. I explained that I have serious concerns about scheduling an oil change if it is going to take 3 hours. I could go to Firestone or Jiffy for 20-30m. Three hours is unacceptable by every standard out there. Jesse was very professional, and offered to haVe jeep cover the cost of the alignment/rotation. I appreciate this offer, but I'm still very hesitant to ever use your service dept again. Do I schedule an oil change at 8a and know I'll be there all morning? Or do I schedule it at 1p and run the risk of being late to pick up kids at two different schools at 315p? This is the third vehicle we have leased/bought from Jeep. At this point, in light of the horrible service dept, I can't say there will be a fourth.

I had a oil change, tire rotation, and 4 wheel alignment in less than 1 1/2 hours.

Jack worked diligently to find me the car I wanted.

Purchased an 06 H2 from this dealership.... I live in Ohio...... Asked multiple questions re condition of vehicle (body, paint, rust, interior, tires, etc) was told it had only one small scratch and that tires and interior was in great shape and everything was is working condition! When the vehicle was finally received more than a week after they received payment in full, there was 2 large dents with creases in them, the front tires were severely worn on edges and needed replaced, the spare tire on back was dry rotted and completely useless, the interior plastic trim is cracked everywhere! And in some places held together with... Get ready!.... Drywall screws!!! The windshield wipers were so hard and so much rubber was chipped out of them, I could've used them as bread knives! Two days after receiving the truck, the check engine light came on! Code P0101, that's when I found that the mass air flow sensor was so clogged with debris (leaves and sticks! Yes sticks!) that I had to replace it... The air filter had holes in it the size of walnuts (had to replace that too). The steering is so loose that the wheel turned at least a quarter turn before any turning was noticed in the vehicle (have to replace ALL steering components!)the salesperson made a comment about how "great" the vehicle drives. I Have to replace all brakes and rotors! And the back passenger window does not work! Hell.... It didn't even have a button in the door, just a hole where one used to be.... So had to replace that too! Both headlights and brights had to be replaced.... And on top of all these things....... More than 6 WEEKS AFTER RECEIVING PAYMENT IN FULL I still had not received any title work! When I called and spoke with Crystal, I was told. "I'm really behind".... "more than 6 weeks behind" on title work! Still somehow, no one ever apologized.... No one ever called to see if I was pleased with my purchase,.... Probably because they were well aware of the condition and didn't want to hear me complain.... But I called anyway and complained.... Still, no apologies.... I had to reapply for my temp tag due to a title clerk who is apparently inept at her job and even more inept with dealing with customers..... MY ADVICE IS, BUYER BEWARE OF THIS DEALERSHIP!! would never recommend this particular dealership to anyone. But hey.... U got your money! So, who cares, right?

Problem with 2015 Grand Cherokee not recognizing key fob on numerous occasions, dealer had vehicle all day working on this issue, the problem occurred same evening after I picked it up from their shop and again the next morning! Problem not resolved!

The service was given on time and the customer service representative was very helpful.

Excellent! Jack was very helpful and they really worked with me with financing after a bankruptcy. I highly recommend these people! Love the car!

Great service, friendly. I also shopped for a new Jeep while waiting and found the sales person very knowledgeable about their product.

Great experience on repair and maintanance service. They took extra time and effort to explain what services I needed and why. I really appreciate their efforts in customer service.

Troy Odekirk helped me with a recall issue on my car. He got it taken care of and was very communicative, honest, and helpful. He took good care of me and I would highly recommend anyone work with him. Thanks, Troy!

Got two recall items serviced, and 4 new tires. Justin and his team are great to work with. They get crazy-busy but we've always been able to get in and get our vehicle when promised. Thanks guys!

Rob was great and helpful. I brought my jeep in to have the AC fixed which is still under warranty, mostly because there wasn't a loaner automobile available, I took the entire day off of work, and then the part that was needed wasn't available. I was told it would be in hopefully Thursday, then on Thursday after I reached out, told not till Monday... While this wasn't the fault of the service department, I explained my situation, being that I had people coming in town and was driving up to the mountains this weekend, which was going to be difficult with no AC... no solution was ever discussed in terms of my satisfaction as a customer, simply "well we don't really control the shipping", which is true, but not helpful.

Courteous and helpful helpful staff. Nice waiting area. Had to go ask if my Jeep was ready.

Worst service department I have ever used. Not only did they quote me one price and then charge another, when I questioned I was treated very disrespectfully and as if I was just a stupid woman. Called to talk to a manager and they said they would call back of course they never did. I will not be going back. Lady's beware!

Thank you to Jessy and the crew at Jeep. Appreciate all your help and kindness.

Nathan was very knowledgeable and pleasant. Not pushy Helpful in helping me decide on the model I purchased.

Great job as always thanks guys. Always responsive and always doing a great job. Came in for an oil change rotation tires front end alignment in and out in a couple hours while I waited thank you

Had a bit of a quality issue with some service that was performed last fall, service manager immediately took care of the problem and refunded the amount I had to spend at another dealership to get the problem fixed. This was customer service that you don't run into very often anymore. Thanks guys.

Made an appointment for my oil change and a recall that was needed on my 2016 Jeep Wrangler. At the time of making my appointment no one asked what type of recall, which would have been helpful information for needed parts. I was able to get the needed routine service, but they did not have the correct parts for the recall and I would either have to leave my Jeep another day or make another appointment. And when I tried to call the service dept. to speak to them I was on hold so long I had to call back 4 times. I ended of making another appointment because I need my Jeep to get to work and they don't offer a loner service. So instead of 1 day without a vehicle now I'm 2 days without my vehicle.

My car was ready as promised and repaired as promised. Great experience.

Easy online schedule, great communication when my work was done, and they pulled my car up for me!

They will LIE about the w arrenties they are supposed to cover. Then OVER CHARGE you for the repair!!!!

Autonation worked on my friend's Chrysler 200. Even though the #6 cylinder has so many issues that there are TWO recalls on this car, her CHRONIC #6 cylinder issues are apparently not covered!!!! It seems that even though the #6 lifter and ONLY the #6 lifter is damaged, this has nothing to do with the recalls related to this flawed product. Now they want $1000 to fix the #6 cylinder. SHAME ON YOU, Autonation Chrysler!!!!

I had chronic misfires on cylinder 6 in my 2012 Chrysler 200, and after replacing spark plugs twice and the coil three times, was finally informed that Chrysler had issued not one, but TWO recalls on my vehicle because of cylinder 6 problems. So I took it to AutoNation Chrysler Jeep for the recall services. AutoNation at first decided my problems weren't recall problems, and told me that I would be responsible for the cost of all diagnoses, repair, and a rental car for the duration of the work, and I have to say, that decision greatly upset me on so many levels! However, the following day, I was told that they had reconsidered and were going to do the recall service and fix the non-recall issues as well, and I would only be charged for the non-recall fix. They had decided to go ahead and take care of the rental and warranty out the diagnostic. It was a pretty bumpy experience for me altogether, but I'm so thankful that this company reconsidered, went to bat for me, and worked with me, so that things went right.