Typical dealership, I was treated well . Biggest issue was the detailing of my vehicle. I would rate it C. Could have been much cleaner.

Service department. Jim was very helpful

I've bought multiple vehicles here and the staff really puts a great energy on the sales floor.

What a painful process this was. Went to purchase a Jeep and got a pretty young salesperson. Rather than listening to what we wanted, he tried selling different options. He didn't know how to use the software and kept having to ask other people to come over and help him. We ordered a Jeep and had to wait 12 weeks for it to be manufactured. The salesperson promised to notify us as it advanced through the process. This was done via text message after 10 pm in the evening one night. "hey buddy" was the way it was messaged. Lacking professionalism. Too friendly too quickly. When it was ready we coordinated a time to pick it up. As I was extremely busy I asked that they have everything ready so the pickup experience was efficient. It took 3 hours! We sat around waiting for most of that time. The jeep had mud splashes on it when we drove it off the lot. A nick on the dash which we were promised would be followed up regarding. After a week I had to follow up with the salesperson.

Service at this location is usually always very efficient. They usually always quote a time for being done and always finish way earlier. The service representative also brought up a recall that was going on for my vehicle that was fixed during my visit for an ongoing problem I was having! Thank you AutoNation.

Just received my Jeep Gladiator I ordered a couple months ago and it is amazing, the salesman Bachir is so great to deal with, along with the sales manager Emily. Finance was a breeze with Deborah. I couldn’t be happier with the experience at Jeep Broadway. I will definitely be going back for my service and parts needs, and would recommend anyone to go there !

I was told they would need my Jeep for one day that turned into two days.

Great deal, great sales experience, and great vehicle (2021 Jeep Cherokee Trailhawk)! Special kudos to Eric, my salesperson.

Buying a beautiful new jeep was a wonderful experience here. The staff are helpful and friendly. Great place to buy a new vehicle.

I have had to bring my vehicle in for services three times over the course of almost as many months for the same electrical problem. The staff in the scheduling front office have been very nice and helpful, but the maintenance and/or parts staff have been unable to repair the issue due to human error. First they didn’t have the part in stock, then they discovered they needed an additional part, most recently they discovered they ordered the wrong part. Thankfully it’s still under warranty but that doesn’t make the experience any less frustrating because I have to schedule time to drop off the vehicle and/or wait depending on other available transportation arrangements with my spouse since we live a good distance from the dealership for a courtesy shuttle.

austin worked with my wife and I for a couple hours to find the right fit jeep and a cost that fit our budget. Would work with him again.

I had my jeep Cherokee towed in on the morning of: Thursday the service department finally finished it Tues 13th 30 minutes before closing. I bought a $1700 extended warranty through Chrysler Mopar. I had the rental option up to five days! I didn't get to use it, because the service provider was so very much opposed to it. So I rode the bus since. $1700 down the drain. Used 1 time. I have read through every review. Interesting how of course', they treat you great when buying a car. Once you need service forget it, all important customer service goes down the toilet. I ordered screws from parts 3 months ago prepaid. Now they can't find them. "Amazing how this all works"!. Also it is always a low voltage battery, instead of being honest and writing up the truth regarding the transmission that has had problems since I bought new in 2014.

way too pricey, half of the parts they suggested for my car were extremely expensive for the product . for example, there was a part that was marked for 250, I found the same part for 70$. your 189$ diagnostic fee doesn't go to all of the maintenance that you will have to have done to your car. Was offered the payment plan, but the person I was working with didn't explain before i signed up for it that I was locked into it and couldn't change my mind. basically my whole experience wasn't great. Some staff were helpful and friendly but I thought it was odd when an older gentlemen said " ill have the boys go look at it" as if there was no possible way that a woman could be mechanic. I got called hun by a person that was younger than me and had to ask several times when my car would be ready. also they low balled me for how much my car was worth.

Not really sure what to say here... Booked an appointment with the Service department; they had my AWD 300c for a week and never had time to look at it. I had to call at the end of each day to get a status update, I was never proactively called - not once. It’s shaken my view of the entire FCA brand, which I’ve been a huge fan of for the last decade. Taking my car to a different dealer - hoping I have a different experience.

Worst service I've had in a long time. took them 3 days to even look at the car - then 2 weeks to complete the work. Communication was terrible. I had to follow up with them.

Special thanks to Jim Geiselman for the amazing customer service! Their is a reason my entire family continues to buy and lease from this dealership. My Cherokee is running great as always!

when I made the appointment - I was promised a ride - but when I got there - no ride even though I had an appointment - it took 3 days to look at the car. then it took almost 2 weeks to get authorization for the repairs. they rarely called me with updates - I had to followup to find out nothing was happening.

From when I first bought my Jeep in 2009 now 12 years later AutoNation Chrysler Jeep Broadway in Littleton has always treated me right. If I EVER need another Jeep I know where I'm buying it!

Very friendly staff here! Bachir was very helpful getting us keys and a license plate for a test drive

Great service

Service for tough problems very good. Follow up after the work outstanding. Attentive staff. Thanks Eric.

Jim Gasielberg (sp?) was very helpful. Check in and checkout process is much more efficient than in the past.

Great experience! Taylor and the entire sales staff were the best!

We left it there and they call us when it was done.

Very clean and customer service was good and professional. Purchased my vehicle here in August of 2020 and I was still treated g as it was my first time there.

Above and beyond the best service and attention to detail meeting all my needs.

Decent service - worked with me on cost, etc.

Great service, very thorough and professional.

Zach diagnosed the issue and had my car fixed in 48 hours. He was also able to fit in an oil change and tire rotation. Once again he did a great job! I always joke how great he is, but don't like seeing him due needing a car repair. Overall......this is a great service team that is insanely busy!

Zack did a great job informing me of the progress on my Grand Cherokee repair, which is appreciated as it did take a few days to complete, based on the issues my Cherokee had.

Zach diagnosed the issue and had my car fixed in 48 hours. He was also able to fit in an oil change and tire rotation. Once again he did a great job! I always joke how great he is, but don't like seeing him due needing a car repair. Overall......this is a great service team that is insanely busy!

Broadway Jeep is my first pick for all services! Always professional timely and I have come to trust their feedback

Dear Vince, I want to start off by saying Thank you so much for helping me purchase my first new car. I know you worked really hard! I was nervous walking in but once?s I had the chance to sit down and talk with you, I was certain that I was walking out with my dream car. I can?t speak more highly of you! Thank you so so much! ?

pretty good job, however, I think a little over 1&1/2 hours is a little long and not everything listed was completed

This is my go-to dealership always! I moved here 6 years ago from out of state and had to find a new place to service my Jeeps. I have been going here since the day I moved here. Great place, friendly staff! Would highly recommend!

The team was great - Thanks Jim for getting me in and out of there in such a timely manner.

I went for an oil change and tire rotation. Staff was very friendly, and my car was completed within an hour .

Just had a little warranty work done. Service people seemed too busy. Nobody said hello or asked me if I needed help. I had to ask for help. My warranty ends in a few months. After that , I won’t be bringing my vehicle back here for repairs. Sales was great when I bought it. Service Department has not been the same experience for me.

It took to long to get this done. Wrong part ordered after a week, then rescheduled a 2nd appointment a week later and it was kept a week (5 days to paint the hatch cover and install and correct an error message. Sorry but this was not anywhere close to a standard service.

As a first time car owner, I went in with zero knowledge on how this process was going to work for me, mind you I went in with very high expectations on a car purchase, while I didn't get the car Matthew, the salesman helped me out a lot and hooked me up with a car right under my budget.

We had several recalls for our daughters jeep, we took it in, and they identified the recalls and promptly ordered the parts. They were extremely friendly, and made us feel like we were important. Very nice facility.

Had a great time buying our first Wrangler. People were great.

Terrible service experience. Service representative was astonishingly horrible to deal with and could barely communicate. Follow up and communication regarding the diagnosis and status of repairs was non existent. They had my car for two days before they even looked at it, then told me they fixed the issue only to have it remerge two days later. Terrible experience all around and would not recommend their service department.

Disclaimer * completing this review was elicited via email. This review reflects my current experience. I have not yet had the chance to see how things pan out* I bought a car here a few weeks ago ...the night before a huge snow storm came into Colorado. Right away there was a smoke smell in the car. I was assured a smoke bomb would get rid of the smell. I have not yet given that a chance. The next day, a service light came in. I also realized the backseat didn't have a seatbelt. Since this dealership is over an hour from where I live and because I work in a clinic (often 10 hour shifts) I haven't had time to drive down. I instead went to a Hyundai dealership near where I live and paid to have a diagnostic test for the service light and I also inquired about the seatbelt. The Hyundai dealership found a hose that needed to be replaced. The cost was minimal ($250), but still an inconvenience. The Hyundai dealership also replaced my rear wiper. The Hyundai dealership told me that it appears the seatbelt I. The back seat was cut and is not in the car. They also let me know that the rear window visor was loose, which explains the rattling noise. Between the smoke smell, engine light, no seatbelt, bald tires, rear wiper that wasn't working. I accepted the smoke smell and that I would be able to get it removed with a car bomb. I can't report in the results of that yet. I accepted having to buy new tires. I accepted paying out of pocket for a diagnostic test. But taking ALL these things together AND not having a seat belt in my back seat? It's a lot. I'm a single mom and really thought I had done a good job in evaluating the car. Again, I have not taken my car back to auto nation yet. I will next we l. Upon that experience I will update this review

Absolutely terrible service experience. It was evident that the Service representative wanted to be anywhere else and that we were clearly interrupting something important as he could not be bother to look up as he spoke to us. Terrible follow up communication as I had to call to received updates and status of repairs. The problem was said to be addressed but of course two later the issue has come back. I would go anywhere else.

Never seem to be happy with this dealership. I pay almost 200.00 for diagnostic and they will not give a detailed estimate of repairs until I forced an email out of my service person. Est is 1000.00 for the boot that goes around the spark plugs. The estimate I forced just includes labor and new boots and a flush. I decline to repair at dealership and take it to a trusted friend, who goes one step further and actually checks my spark plugs which were a disaster and most like the case of damaging the boot from arcing. This means that I had Jeep fix my car, they would not have replace spark plugs and 1, 2, or 3 months down the road I would have to pay another 1000.00 to go in and replace a boot again. Sure didn't get much expertise for my 200.00 diagnostic. I am pretty disgusted.

Taylor D and Mathew S were amazing to work with, couldn’t be more thankful for the experience! I bought a wrangler from them and I’m absolutely amazed with the service! Thank you guys

I took my 2013 jeep in at my scheduled appointment time and it was not even looked at until 26 hours later. After calling them I was told that my appointment was to just to talk to them and not to do any work on the vehicle. I had asked for an evaluation as I was going on a couple of long driving trips. I asked the status of my jeep and was told that it needed over $4,000 worth of work. Back in July I had $3,500 worth of work done at another Auto Nation and less then 8,000 miles had been put on my car since that time so I was really surprised that it needed so much work done, so instead of moving forward I wanted to pick my Jeep up and take it to my regular mechanic which I did and they said that the work that the Auto Nation said was needed wasn't needed at all.

At my latest visit I was politely greeted and quickly taken care of. All the procedures, costs, and arrangements were clearly communicated. I am very pleased with the service I received. Thank you!

I had an overall good experience with autonation. The customer support was helpful and kind and the service on my car was finished fast and correctly

It?s a great place to go! Everyone is friendly and they do a good job.

Love this.place . I would recommend to all buy a car here. MY salesperson Tayor was really nice and professional. He even helped.me get my documents from my phone. Financing was easy.love my new used car. Thanks 😊

The work on my Jeep was wonderful..I got exactly what I expected. However, the young man who checked me in missed the boat. At check in I asked to speak with a "detailing expert" to ask some questions about products and procedure. I was told that someone would come to talk to me to answer my questions. As I waited the hour and a half for my Jeep work to be completed, nobody came to speak to me. Upon check out, the young man said he spoke with the "detailing expert" and that he suggest I buy a product at the parts counter. Ok...first, I wanted to speak with the expert...not just have him ask a question for me, and if this is the way that it would have gone, then I would have appreciated being told that sooner as I could have visited the parts counter to speak with them about the product as I waited the 90 minutes, rather than after my Jeep was completed. Sad to say...very poor service from this young man.

Mat provided an exceptional customer experience!! He was very consultative in his approach in asking thoughtful questions to ensure he was setting me up with the perfect vehicle fit. Mat was really great at communicating expectations along the way to ensure a good experience and always got back to me quickly to answer any questions thoroughly. I never felt in the process that he was in it for a sale. I would not hesitate to recommend Mat to my closest friends and will surely be a repeat customer myself. Thank you Mat! Also wanted to thank Kamran in finance for making the finance approval easy and painless. That is generally not the most fun step in the process, but he was very friendly and allowed me to end the day with some good laughs. Thank you!

Clean and friendly environment! Professionalism is opparent!

Jim G. in the service department is 5+ Star. Seriously, no better service rep in Denver than Jim.

I got a great deal on a used Murano. Finance was great and skyler was terrific. It wasn’t the usual torture at a car dealership. Skyler has followed up twice. Great job!

This will be my last time at this dealership. No one ever even looks up to acknowledge you when you walk in for service. The tech was using foul language loudly to service rep right in front of me. The lady handling my check in pulled her mask down and picked her nose in front of me multiple times. She said she’d call me when car was ready and never did. I was waiting outside for 2 hours.

I had been looking for a few weeks for a used Jeep Grand Cherokee to replace my Charger for more capability in the snow and utility to haul things around including my new large breed puppy as he grows. The used market has been coco bananas the last couple of months no thanks to the virus and made finding my ideal spec very difficult. Having plenty of experience driving V6 models, I finally made the decision to just go drive a new V8 just to see if it was worth the extra money and effort to track one down. Fortunately they had a few to choose from and gave me the keys to a fully optioned out Trailhawk on display in their showroom to drive and see if it was the right fit. I ended up loving it so much on the test drive I decided screw the used market, I?ll buy it new. They gave me an absolutely nuts deal on my car for trade that I couldn?t refuse so I pulled the trigger on the Trailhawk. Unfortunately their automated systems were being wonky so I spent a lot more time in the dealership than I thought I would but they still made it work and took the time to make sure everything was perfect before I left with my new Jeep. Not really blaming them for the issues that caused me to wait for so long getting the paperwork sorted out but it was a little bit of an annoyance (hopefully your experience is better in this regard). Overall I was very satisfied and happy with my purchase. Would definitely recommend them to anyone in the future.

Great service and easy process.

All around a good experience. Did not feel pressured to buy anything. Matt is very knowledgeable and kind.

This is an amazing really great team to work with. They are knowledgeable and responsive and helped me get the right vehicle for my needs and wants.

Very professional, and quickest I have ever experience buying a car

They deliver Dirty Filthy New Cars. The Customer Service is not the Best. They do not follow up on their orders of vehicle parts.

Typical used car dealership... lowballed what I brought in and overpaid for what I got. Even though what I got was 7 years older and has 30k more miles. They buttoned it up just good enough for me to not notice things until I went home. Car has 2 bent rims I've already had to replace the battery and alternator. and the brakes are now squeeking. I've had the car for 4 day's and can already find thousands of dollars of work I need to do to it just to make it mechanically sound. I won't be shopping there again even if my life depended on it.

Took an inordinate amount to schedule and pickup my vehicle.

Tyler decided his 6pm sandwich was too important to talk to customers so we and two other groups walked out unhelpful.

My service advisor was excellent with me on my Jeep Wrangler. Bob Sturm

I don't think I've ever been treated as much of "just a number" as I was when I took my car in for its first service and oil change. When Bre Seaton checked me in and out she never took the time to either introduce herself to me or even ask me what my first name was. That's fine. What should I expect from a car dealership, right? On the plus side, the oil change and rotation were done well and the process was fast. I'm still owed two more oil changes but that will be the extent of my dealings with this group.

We had a good experience in the purchase process. There was an issue just a week after the fact, though. We had someone cut us off on the highway and tried to use the horn only to find out that it doesn't work. With AutoNation being such a large dealership, I would think that this kind of safety feature would work, but it was sold to us without a working horn. When we called the dealership, they deferred us to the mechanics and was told it was going to be over a $1000 fix... We even purchased the Gold Warranty Plan, but horns are not covered. So now we are having to look somewhere else to help us ensure we have a working horn. I would recommend if you buy a used vehicle from this location to check every single thing, it's unfortunate this was a hidden problem.

They dont care about customer service. A scheduled oil appointment with rotation of tires took over 2 hours (we waited). Found nail in tire; so asked them to order new tire to replace. Went in 2 days later and after 1 hour they said wrong tire was ordered. Do you think they would have ordered another one? No they did not. This was on a Friday. When I called to make appt to replace the tire on Monday they said they had to order it. Never called and now we are going to day 3. This was after explaining we were going on a long trip and needed this tire changed by Tuesday. Nothing.

They did a great job of diagnosing my car. Fixed an engine problem free under warranty! I would just encourage them to have a greeting process at the service desk. I invariably stand around for 5 -10 minutes before someone makes eye contact and tells me what the process is

All personell were courteous and efficient

I went in to the facility which was well kept up. I made an appointment with Shane regarding a used 2017 Jeep to trade with my vehicle. When I arrived, Shane met with me and let me drive the Jeep I was interested in. After going over the financial aspects regarding my trade, he had me drive a 2021 Jeep Gladiator, which my husband and I became interested in and how it helped my trade with a new vehicle. The other salesman that helped, Patrick, was very helpful and explained how the trade worked and how much we saved by leasing the vehicle. Kamran in Finance, spent time with me to explain the financial details and by the end of the day, we had a new vehicle. The crew were very knowledgeable, understanding, and helped with our financial needs. I would recommend anyone who is looking for a vehicle to visit their facility. Thank you.

For all my recalls are taking care of. They did a great job.

The service here was great and done in a timely manner. Kept up to date with updates of the vehicle as well

Bachir was great. I came in a few months ago and couldn’t make it happen then. I recently went in and was able to get exactly what I wanted at the price I was looking for. Very easy to work with and very friendly.

Jim is awesome. He set up my appointment for a minor issue with my Jeep and when arrived my rental car was ready and things went smoothly. My Jeep was even ready before the time quoted. I will not go anywhere else but here.

Jim is awesome. He set up my appointment for a minor issue with my Jeep and when arrived my rental car was ready and things went smoothly. My Jeep was even ready before the time quoted. I will not go anywhere else but here.

🙃up until the end of the transaction everything went smoothly. Taylor was very good and knowledgeable. At the end of the transaction there was a small glitch but we got it straightened out.

Work was done quickly!

Absolute horrible experience. Bought my 17 year old daughter a vehicle from this location. The salesperson (Tina, absolutely amazing, loved working with her) provided us with an Auto Nation inspection of the vehicle, showing that everything was in great working order and condition. We purchase the vehicle (2016 Acura) trusting what the inspection read. Literally on our way home from the dealership we get a blow out on one of the tires on i25! Open the trunk, no spare tire or even the air pump/fix flat! We literally have to tow the vehicle home! Lol. Call our salesperson, Tina (again, amazing), she tells us that she was able to get a manager to at least approve our tow bill home ($250 ish). Next day we find out from Big O tires that the tire had a bubble in the sidewall (a blemish missed by their inspection) and that’s why we got a blowout. So, we just replace all 4 tires because I don’t trust this “Auto Nation Inspection” anymore ($900 for new tires the day after we bought the car). Being that Auto Nation sold us a vehicle without a spare tire, I ended up ordering one from Acura ($400). The next day we also notice that the vehicle intermittently won’t start with the push button. We have it checked out, evidently the starter was bad!! Another $500 and miss on their inspection!! They also sold us the vehicle with only 1 key, a spare key was $350!! By this time about a month and a half has gone by, and still no reimbursement check for the tow home. I contact our sales agent, Tina, and she assures us that management is on it and will get it sent out soon. We purchased the vehicle from Auto Nation at the beginning of January, I just received (March 12th) a check in the mail from Auto Nation for $20!! That’s right, after all of that, $20!! Lol. I’m so beside myself I literally want to crumple it up and give it back to them along with a copy of their “inspection”. I am a man of my word and I understand how sold “as is” works, and I’m not complaining about fixing/replacing parts on a used car at all. I am however extremely disappointed with their so called inspection (that I trusted), and with their customer follow up. Never once have I heard from a manager or anyone other than our awesome salesperson Tina. You can keep your $20! Never again, Regards

Great Job by Zach. Went through service details on current visit and 90000 mile service requirements!

The service took a little longer than expected but Eric and the technician were friendly and attentive.

Had a great experience at AutoNation Broadway! Went in looking for a new Jeep Grand Cherokee and left with exactly what I wanted. Worked with Austin and Patrick for a great buying experience. I was on a bit of a time crunch before work but they were able to get me in my brand new car in time for me to leave super satisfied. Always recommend AutoNation to all my friends and family who are looking for a new car.

I’ve had my ‘18 Jeep Wrangler serviced at Autonation S. Broadway several times and have had subpar service. I had no intentions of returning to that Autonation because of the unsatisfactory service. However, Travis and Breanna did an outstanding job of servicing my Jeep on my last visit.

Very friendly and professional

Had a very disappointing experience with the service department. Had a 7am appointment for my jeep to get an oil change and find out why my check engine light was on. Dropped off the vehicle the night before to make sure they had it in time. Confirmed with the service writer at 7:43 that I authorized the diagnosis charge and to make sure I could get the jeep back right away. At 11:30 I asked for an update and was told it was with the technician now. At 1:45 I asked if he was having trouble diagnosing it as I still had not heard anything. At this point I was told they still hadn't started it. At 3:45 I was told they wouldn't be able to get to it today and would need to keep it another day. I declined when and picked it up. I picked it up at 4:45 and took it to Big-O. At 6:10 it was done and I was back on the road. So the dealer had it for 10 hours and couldn't even figure out what was wrong but a different shop had it in, diagnosed and fixed in a little over an hour. Very disappointing

Came into this dealership the other day with confusion on a 2015 Jeep Patriot that I had purchased with another dealership. Patrick not only took time out of his day to help me better understand my car. But also gave me very valuable advice on how to handle my situation and my best next steps of action. Not only is Patrick very knowledgeable about the cars he is selling but he is also an all around good human being, which is massive in this industry. I would highly highly recommend taking your business to this dealership as they were all extremely nice and helpful but also specifically Patrick.

Worst car buying experience of my life.

I dropped my car off on a Thursday, they told me they would look at it either that night or the next morning. It wasn't looked at until Monday morning despite calling and expressing my concern that I needed my car. Then repairs weren't completed until Tuesday and they said I would be able to pick it up by 3pm but again it wasn't finished until the next morning around 10am. Frustrated by the lack of communication and timeliness.

Eric was very helpful when explaining the issue with my Jeep. He handled my impatience with professionalism; I am satisfied with my repair and will ask for Eric in the future.

Brought Wrangler in for recall and other service. Was told part for recall not available but would be in a few days. Recall was for steering dampener arm which causes random steering wheel shaking. After persistent calling I was told part was in over a month later. Brought vehicle in and was told they gave away my part to another customer. Over another month with persistent calling to manager, part was available. Was told the factory only releases a few of these each month to each dealer...for a safety recall?!

Great experience at AN CJ in Littleton. Jim was very professional and courteous. Kept me informed and the car was done very quickly. Waiting area is very comfortable and clean.

The service folks were professional, helpful, and quick. Will come again.

excellent service!! Tyler is awesome!!

Oil Change price continues to go up, will most likely go somewhere else cheaper next time. Was a 100$ for an oil change, can find other places that are half that.

It's very easy to schedule appointments, I don't have to wait too long to get my car in. The customer service is good and fast, something that is quite appreciated. Most times I wait for the repair and oil change, the place is clean and comfortable. The workers are very, very thorough, and informative.

I take my Wrangler there for all my service, they do a great job.

Their Service Department is great, all work is top notch

This time they fixed my clock spring issue and were very professional. Jim was excellent. Zackarie was not as helpful. Pretty much rude.

Dan was great to work with as were the other representatives. Great place.

Overall experience was great! Was there last 11 pm yet everyone was still super friendly.

Professional, got me in and out. Great job and super friendly.

Amazing service every time, always feels like I’m waiting on my own couch for my oil change. Thank you, Jim and Jesse for taking care of my Jeep.

Do yourself the favor and take your car literally ANYWHERE else to get serviced. They will try everything and anything to screw you over and charge you extra especially if you try going through your warranty. They say they’ll call you back and won’t contact you for days until you call them back. Just really unprofessional service and I wish I would’ve read these reviews before taking my car here.

I purchased three cars from this dealership and have used the service department for all three. The service department is terrible. I made an appointment to have keys checked as the remotes were not working after having batteries replaced. Appointment was for Tuesday at 8:30 a.m. I was told the car would most likely be ready to go on Tuesday evening. I did not receive a phone call from them so I called at 4 pm. They said my car had not been seen by a technician, it was third in line and it would be seen on Wednesday. Along came Wednesday. No call. At 4 pm I called again and was told it had not been seen yet and it would not be until Thursday. So three days my car was going to sit in their service center for an appointment that was made. No phone calls. If it was going to take three days then I would have needed to plan as such. No communication. Absolutely horrible. I left a message with the service manager, Travis, and no return call from him. No future car sales to this dealership.

We enjoyed the hassle free environment and the quickness of our used car buying experience. Our mechanic told us that only 2 out of 10 cars customers bring him after purchasing get a thumbs up. Our was 1 of them.

Bre, as usual, was cheerful, knowledgeable, and provided exactly what I requested.

Called for appt. had one next day. Dropped off. They called when complete. Efficient, hassle free. Far cry from other dealer service departments. Good Job, thank you.

Good coffee in the waiting area but took too long for a simple oil change. I figure an hour might be reasonable but not close to two. I scheduled a 7:30am appointment, was there by 7:20 with the hopes of being out by 8:15-8:30, not so much. Apparently someone called in sick, or at least that was the excuse I was given. Unfortunately I still have two more already paid for oil changes there so I’m stuck going those times, then likely no more.

I purchased this Jeep Liberty on line. The Jeep was delivered to me at a half way point. The Jeep was one owner, great auto fax report, purchased originally from this dealer in 2005 and regularly serviced by this same dealer. I trusted that the Jeep was totally trouble free, sales person told me he had driven the vehicle personally. This sales man and a female employee were the ones that delivered the Jeep to me. I drove the Jeep some 60 miles back to my home...The rear differential growled and wined awful. I called the dealer to talk to the salesman, I was told he had just left on "vacation"...I asked to speak to the female employee who had helped deliver the Jeep to me, and was told she was no longer an employee.....something is NOT right here....I talked to the New car sale manager, and to the used car sales manager...same story Jeep was "SOLD AS IS"...I thought I was buying from a reputable dealer, NOT some corner used car lot selling junk from the auto auction. I hope that the female employee who mysteriously quit the same day as she helped deliver the Jeep, did not take my paper work, that I had signed for her with her.. ......my opinion is this dealer is very questionable as to truthfulness, and moral responsibility.....Charlie Raab

No appointment, but the repair got done the same day and by midafternoon we were back on the road. Thank you.

Team at AutoNation Chrysler Jeep Broadway are great! Bre was quick to communicate, friendly and professional.

Tyler H. made our purchase smooth and painless. He was friendly and helpful from the start. He had no problem answering any of our questions or going to get answers. He made my family feel welcome and comfortable the entire time.. Excellent customer service and very professional. I would recommend Tyler for anyone looking to purchase a vehicle.

The finance department was supposed to transfer the service agreement. They did not and now they're saying that because it wasn't transferred in 30 days it does not count. This was their fault I would have still had six services available

I worked with Travis, he was very communicative with helping find the car I wanted and had it ready for me for a test drive. I feel that I had a budget and the sales team did their best to meet me on my goals for what car I wanted to get. I actually ended up buying a car, and I couldn't be happier! Travis and the lady who is the head of sales both found alternative cars that were within my budget, but I had my heart set out for the car I had originally gone in to try. They did their best to make it happen for me. Travis also helped me understand the features the car has to offer so when I went for a test drive I was more comfortable. I felt that there isn't much diversity at this Jeep, but the people that do work there are a little bit more understanding of others, only big change I'd recommend is diversifying the workers that work there because there was 0 people of color. I get that Jeep is very American car, but with finance dept, sales it could use some diversification.

Get things done too slowly

Outstanding service. Very professional. And quick!!!

Had a warranty repair on my vehicle that required a part to be ordered. This was ordered during an oil change. I was advised I would be called when the part came in. After waiting several weeks I called the service department and learned the part had been received the next day after the oil change. Service representative then initiated contact with me via text to schedule the repair but quickly went silent before confirming my appointment. Finally got the case on and the repair was handled in one day as promised. The actual repair was fine. I just wish they cared enough to return calls. This process could have been handled in a matter of days but instead took a few months.

Had a warranty repair on my vehicle that required a part to be ordered. This was ordered during an oil change. I was advised I would be called when the part came in. After waiting several weeks I called the service department and learned the part had been received the next day after the oil change. Service representative then initiated contact with me via text to schedule the repair but quickly went silent before confirming my appointment. Finally got the case on and the repair was handled in one day as promised. The actual repair was fine. I just wish they cared enough to return calls. This process could have been handled in a matter of days but instead took a few months.

Great experience. Excellent customer service. And fast!

Overall it was great. Everyone was nice as soon as you step through the door

Rather disappointed in the responsiveness and overall attention to what i had requested. The items I needed fixed were never looked at even after the service writer wrote down my concerns AND after i had called the service writer to confirm the areas I was concerned about would be looked at. I had an appointment at 7:45 in the morning and i did not get a diagnostic call until almost 4. Seems like that took way too long.

Excellent, courteous service. Eric was very helpful. My appointment was at ten and I wasn?t kept waiting. Very refreshing to have service center that respects my time. Oil change, tire rotation, and overall safety inspection.

Glad to get a response

Autonation Broadway has been excellent! Good easy transaction on our new Gladiator, plus the service department was great for our first service!

Excellent Service

Service is way to slow.

Slow services

I was in AutoNation helping my sister in law look for a new jeep, not knowing that i was the one who would end up driving out of there with a jeep of my own! Tyler Hartman was very helpful, and had an above and beyond attitude. Im very grateful for everything he did, looking for the right vehicle, the right price range, anything he could do to assure we were satisfied with out jeep. Thanks you.

They were informative and got the jeep that we wanted.

Jim in the Service shop always takes good care of me and my family. Our Jeep has been running top notch since 99. It's been great to have the care and customer service to keep our Jeep on the road for the last 220,000 miles. Thanks Jim! Leased a new Jeep with Autonation and Jim is still taking care of me.

Not a good experience. I had the service department do a tire rotation with alignment, oil change and a passenger daytime running light replaced, all of which came to 352.49. I came home but had a “thunking” sound in the front end and a “ticking noise” in the engine. I took it back the next business day and was told it would cost 195.00 to do the inspection of the problems and other fees if anything was found. Needless to say I took my car somewhere else and came to find three of the four tires had lose lug nuts, it was not in alignment, and still had a flickering daytime running light. I will not return for service and although I’m looking to buy a new car in the next year, I will not buy from there.

Easy, nice employee very helpful I will recommend my friends and family to come here to get the cars service

Always excellent and fast service!

Very enjoyable experience the service department got my Jeep in on time and out in record time. Comfortable waiting area and decent coffee for a machine.

I have taken my Jeep in 3 times for a safety recall and have yet to have it fixed. First time they did not have a loaner car for me after I specifically requested a loaner vehicle. The next time they had the vehicle and not the parts. The third try the dealer I bought it from did not have a loaner vehicle so I went to a dealer that I did not purchase the vehicle from. They did an inspection to verify that I did need the part and I do need the part. That was Tuesday January 26, today is February 10 and I still have not heard from the dealership. So I guess safety, and my time is really not a priority for Auto Nation.

Bought my vehicle here 4yrs ago, first two years wonderful experience but lately they have given us terrible service! They Left my vehicle uncapped after an oil change and ALL of the oil spilled; took it in for an oil change again and this time the vehicle randomly had a $900 issue. When we spoke to the mechanic all he kept saying was “well your the one who put all the miles in this vehicle” We didn’t feel like our concerns were being acknowledged and we will NOT be going back.

I dropped my car off at 7 am and did not get an update until I called at 3 pm to see what was going on with my car. I was informed that my car still had not been even looked at and I would not be getting my car until between 1-4 pm the next day. With this being my only form of transportation, I was unable to leave my car there overnight. I was very frustrated because the car was dropped off just to look at a quick wiring issue for my Apple car play and the adjustable seat buttons. I now have to drop my car off again and I was told I will have to leave it there for 2 days. Very hard when you live alone and have no other form of transportation.

The service was fast and efficient

Speedy and efficient service.

Excellent service! The dealership is very friendly. Jim always takes care of my problems and issues

Customer service is unparalleled! They are knowledgeable, friendly and go beyond what is required to meet needs

Tyler was very nice! The whole process only took 2 hours and we were out with our new suv.

Friendly and honest service.

Jim Geiselman was very attentive and responsive. Checkout process was seamless and quick.

Lot to difficult getting them on the phone. But they are friendly and very though once you do.

They treat me so well here every time! Good prices and good customer service. Would recommend!

Told me they didn't have the part for the recall that they contacted me about! Tried to get me to buy a bunch of other things, when all I was there for was the appointment I made for the recall replacement. Waste of time.

Jim always takes great care of us, provides updates, returns my calls, and answers my questions. Always appreciate his help when dealing with the inconvenience of having a vehicle serviced and out of commission for a while. He works with me to determine the things I absolutely need done and those items that could wait so I don't break the bank. Thanks!

Zach, Service Advisor, truly professional and knowledgeable. One matter I noticed was the mechanic that work on my vehicle did not check the rear differential fluid level. During my last service this line item was checked off. Please advise as to whether this is a requirement?

Told me they didn't have the part for a recall that they contacted me about! I was only there for the recall replacement appointment and couldn't even get that done. Tried to sell me tires and other things.

Went to 3 different dealers to buy a Jeep Wrangler, all of them except this one had horrible service. This dealership is super great and was extremely helpful with the purchase of this wrangler . They will help you purchase your car I had an extremely positive experience here!

..just had our Jeep serviced. Special thanks to Jim Geiselman, the service advisor at Jeep dealership on South Broadway, who has been taking an excellent care of our Cherokee since day one !!!

What a friendly and great place to get your vehicle serviced. They were very quick and my Jeep had no issues.

front desk prompt and friendly. Service was fantastic from start to finish .Never mind coming here for service!!! Thank You

Tyler did a awesome job. Great experience

Best sale people in the Business that do anything to help out there New Customers , I say Thank you. & I m real Happy with My New Jeep . I rate you s a 10 .

Travis helped me immensely. He was patient, kind and completely understanding. I had a wonderful experience. And will remember it always. Thank you so much.

Horrible, unprofessional, & ignorant Customer Service from Jarred located at AutoNation S. Broadway; He makes the whole establishment look bad. It's like talking to a brick wall with him. Waste of time taking my car in and now will be going elsewhere to another Chrysler Dealership to get my car needs addressed the correct way.

the entire process was a nightmare. The sales team should learn that telling their customers the truth will get them a lot further.

Pur salesman Tyler was awesome. Sweet guy, and he made sure to communicate with us throughout the buying process.

Every Step of the process was a nightmare. Starting with waiting 4 hours for financing while being told every 15 minutes that it would only be 15 minutes more, followed with having my newly purchased jeep in the shop for 4 days being told everyday that it should be done the following day. The GM would never follow up. I left messages for the service manger that I was told was handling my jeep personally. The only person in the entire dealership that was honest is a man named Jim in Service. He is great. Avoid purchasing a jeep from this place at all costs. If you don't believe me go look at their F rating with the BBB. I could keep going but what is the point. Lesson learned

I had a Monday 8:15 am appointment to have the engine light diagnosed. When I checked in I was told that they would look at my vehicle that afternoon but the repair would most likely be done the next day. I was confused by that as I had a 8:15 appointment but they said they were busy so I was okay with the wait. Well after 24 hrs and 4 calls with no reply from my service advisor I called the GM, who has yet to call me back. I did finally get a call late Tuesday afternoon, only to find out they still haven?t looked at my vehicle but would looked at Wednesday morning. After it was diagnosed, it turned out a new sensor was needed. Well I finally did receive my vehicle Friday afternoon. My reason for the low customer service was due to: Lack of communication from the service Dept Still no call from the General Manager False expectations were set with an appointment and from what I was told when I checked in

My wife loves her new Jeep- it would have been nice if it had come with the 1 touch up and 1 touch down as the jeep we were suppose to look at did, but hey we got a great deal!

This is the third oil change I have had here and will not be returning due to the lack of organization, promptness, and communication. I purchased (pre paid) for three services in July 2020 and had used two of the three but the employees could not find record of that. I had to find proof of that in my records. I had an appointment and my car was not serviced until about an hour past appointment time. The staff were terribly disorganized and tense with one another due therefore very unfriendly. My car was returned to me with oily hand prints on the white paint and a scratch on the passenger side handle.

Unfortunately it is not possible for even the best salespeople and mechanics to overcome the dishonesty of the business model.

I bought a used vehicle from AutoNation Chrysler Jeep Broadway, thinking that it would be a safer experience because they are a brand-name dealership. The day after I bought it, it started making an alarming sound. I called the dealership and they agreed to have their mechanics take a look at it. This meant that I had to drive the vehicle to them and wait at their location. Six or more employees were not wearing masks inside the dealership, even though there is a statewide mask order still in place. I had to take an Uber home to protect my health. The dealership later called and said they could not reproduce the noise, and there was nothing wrong with the vehicle. Now I know that any used vehicle is likely to need maintenance, but I was not interested in buying a vehicle with an existing and potentially expensive problem. With some web research, I was able to discover that the problem was related to the heating system. I also learned how to easily reproduce the noise at will. I spoke with leadership at the dealership, who initially agreed to potentially fix the issue, but then they simply did not return my calls until my 5-day return option ran out. I am not impressed with this dealership's handling of the issue. They had every reason to lie about this vehicle's existing issues, and I don't believe that they were unaware. Do not recommend.

Thank you AutoNation! Eric was most helpful & courteous with getting my Jeep serviced! Trueblessings to you all!!

Zach, the service advisor is very good. Friendly and professional. However, Leia at the call center was rude and not at all helpful.

Buying my new car from this dealership was a breeze! First time car buyer and Matt and Nate made the process super easy!

They seem organized......

Overall great experience from start to finish with the process.

Recently I needed my car serviced had an appointment for two weeks got there(after driving an hour) they didn?t have the parts left after 10 minutes, they said they ordered the parts would call me 5-7 days it?s been over two weeks now, I leave a message to see if my parts have arrived to reschedule an appointment no call back twice now.

Unfortunately my experience for service has not been posture. Been to the dealer twice for deathbed wobble. Second time no offer for rental or courtesy car. No follow up on part. I had to call Chrysler directly. Don’t feel they value their service customers.

I originally purchased from AutoNation Chrysler Jeep Broadway a 2015 Jeep Grand Cherokee with a Mopar extended warranty as part of the sale. Now in 2021 an issue came up regarding coverage included in the warranty. I am pleased that AutoNation Chrysler Jeep quickly resolved the problem to my full satisfaction. The service team has always been responsive to my service needs, and I appreciate the customer relationship they provide.

Zach is an outstanding service representative at the Jeep dealer ship on Broadway. He explains what has to be done and there ae no surprises when you pick up the carr

This was the second vehicle I leased from this dealership in the last three months. I was able to e-mail them the vehicles I wanted to see and they had them available when I arrived. Once my daughter and I made a decision on the car, the paperwork was easy and fast, The only hiccup we had, was waiting for the new vehicle to be detailed before delivery. Other than that, five stars all around. I definitely recommend both Eric Wasse (Internet Sales Director) and Eric Rangel (Sales Retail Associate) when looking for your next vehicle.

Very smooth negotiations and purchase. Jesus was a great salesman and Nathan was awesome in finance. Definitely would recommend this dealership when buying a new vehicle.

Purchased a used Chrysler Town and Country January 16, 2021. Car shopping is fun, car "buying" usually leaves me feeling remorse. I always feel like everything is going to be over my head and I am getting taken advantage of. Not the case with my experience at this location. Salesman, Dan Meyers, was genuine, transparent and straight to the point. He allowed me to enjoy the experience. What really left me happy was how he went above and beyond even after I purchased the car. I had to stop in for a few things after my purchase, and Dan made sure all my concerns (very few and minor) were addressed and solved. He treated my issues as if they were his issues, and that personal touch left me more than satisfied with the solutions. Finance manager, Nathan Dwyern provided the same 5 star experience. As well, he was genuine and transparent. More importantly he was an expert with the behind the scenes products. There is no doubt in my mind that he set me up with the best financing possible, and the best value in the protection on my vehicle. Thank you Dan and Nathan.

They had my vehicle for 3 weeks with little to no communication.i had to take the bus. Take uber. . I had my jeep back less then 48 hours and started to have the same problems. I could have rented a car through carshield and got reimbursed ($40.00 a day). They didn't file a claim so I would have had to pay that too along with my $300 jeep payment

Very pleased with the straight forward process. Professional and nice folks.

Service department.

These folks strive to give the best possible experience whether purchasing a new vehicle or servicing an existing one. I actually look forward to bringing any of my four jeeps in for service and speaking with my service writer.

I took my 2017 Ram 1500 in for a scheduled oil change, my Service Advisor, James Geiselman, was personable and professional. The waiting area was very clean. James kept me informed of the progress and explained the results of the inspection. Very good and fast service.

Everyone was very nice and facility was clean.

I just bought a new car and the process was pretty smooth. Taylor was a very cool guy I came in looking for a specific car and he was knowledgeable and also had it ready for me. I'd also like to shout out Patrick he was also very helpful multiple times, even though I wasn't his direct customer. Thanks folks I love my new car. Edit: it seems as though once you've bought a car you're no longer a priority. I have been trying to get corresponding paperwork for 2 days and have not received a response

Very fast, easy, and smooth transaction. Dan Myers, the management team, and Nathan their finance guy were great!

Horrible customer service can't do their jobs Shane and Eric the manager have no communication. Talked for over a month told me I was pre-approved lied about the vehicle couldn't produce the vehicle for test drive and he upped the price on me first 4k and the 9.5k insanity! 🏃 RUN FORREST RUN!!

To buy a car and bring it to get service

My Service Advisor, James Geiselman, is awesome. The dealership was very clean.

We drop off jeep on Friday and were told it would be two to three days before you get to it. Why not book when you are able to see it same day? However, this happens every time we bring our vehicle there, so nothing new there except you actually warned us this time it would be two to three days. Also, the amount of the repair was way high and therefore we did not get it done there. Not very impressed with you guys. We have taken our jeeps there many times and seems there is never a good fix or complete fix, breaks down again with same issue. So you had our jeep for 5 days and that is unacceptable. The woman who called us to tell us what the issues were assumed we knew nothing about cars and gave false information. Another reason we did not use your services.

Made an appointment on line to take my Jeep in for repair. I dropped it off at 8 am. I didn?t hear anything all day. I finally called at the end of the day. They told they didn?t have time to look at it, and wouldn?t till next week. When I asked about why I had to make an appointment, I got some lame excuse that the on line appointment is just to drop it off. Why would AutoNation create a web page to drop off your vehicle? They never told me when I dropped it off that they would not be able to repair the vehicle for a week. That would be good information to know.

Good service on the vehicle but not the quickest or best customer service. Poor communication. No one a the customer service desk could seem to keep a mask on for more than a few minutes.

I purchased my 2019 Jeep Trailhawk here and taking it back for an oil change always feels like I'm bringing it home to people I can trust. Jared and the team were quick, knowledgeable and answered all of my questions.

Excellent service!

Excellent service

The Camaro run so good and our time in there and out of there was great

Best vehicle sales transaction that I have ever experienced. Matt is great. Thoroughly explains everything, not pushy at all. I would definitely recommend this dealership and Matt to everyone. Awesome job!!!

👌

Took my Jeep in for a Safety recall issued over a year ago. Was told they can't do it because they don't have the part! They didn't even offer to call me to reschedule when the part becomes available. It's like they don't care about this Safety Recall even though it causes the vehicle to stall out randomly which can be VERY dangerous.

I bought my car from them less then three months ago and it’s already having problems! I was stuck at work for a few hours because the car didn’t want to start! I finally am able to bring the car in to see what’s going on only to find out none of it is covered under the warranty? They are gonna charge me an arm and a leg for these repairs!? So you guys basically sold me a broken car, great! Be careful getting a car here, you’ll probably get a broken car like me!

I made an appointment for oil change, simple freaking service and I was told it will take 90 minutes as it comes with tire rotation, 2 hour and half after, they tell they haven’t worked on it and there was some confusion. Leaving with out getting the oil change

I bought a 2020 Tacoma at the Autonation Chrysler Jeep on Broadway. I was assisted by Tina (Sales) and Nate (Finance) in the whole process and was more than thrilled with my experience! I felt cared for and respected in every aspect of the process. Both Tina and Nate took the time to explain everything I would possibly need to know and they put my needs/wants ahead of everything else making the process much less stressful and anxiety ridden. I would recommend my friends and family to this dealer and will definitely send them to Tina first!

Everybody was amazing and so helpful and patient. Matt was our sales guy and did everything he could to help us get the exact car I wanted. Nathan was our financial manager and was equally amazing. He was extremely nice and helpful. I recommend anybody go see them for their car purchases!

I bought a 2020 Tacoma at the Autonation Chrysler Jeep on Broadway. I was assisted by Tina (Sales) and Nate (Finance) in the whole process and was more than thrilled with my experience! I felt cared for and respected in every aspect of the process. Both Tina and Nate took the time to explain everything I would possibly need to know and they put my needs/wants ahead of everything else making the process much less stressful and anxiety ridden. I would recommend my friends and family to this dealer and will definitely send them to Tina first!

I have been bringing my Grand Cherokee (2015) to AutoNation for several years and have always been pleased with the quality of the service and the helpfulness of the service reps, who have always made sure that I was informed of any mechanical issues and charged fairly for the service. Zack, Bre, and Jim are excellent service reps all of whom have helped me when I have brought my Jeep in for service.

Allan was professional and courteous. He made the process of selling my car as efficient as possible.

I traded my jeep for a mustang The sales manager told me that my jeep tires threads are below the ?AutoNation safety limits? and since its an safety issue they have to replace the tires and deduct the cost of tires $850 from my appraisal Safety of another person wouldn?t be avoided and I accept it. Now I see my jeep is for sale with the old crappie tires and actually nobody cares about safety. All that acting was to get my $850. So far at least I purchased 3 cars from AutoNation and I was really about it?s transparent pricing policy That?s why I believed this sales manager. But there are always bad cops among good cops and I will leave the verdict to your judgement

Jim is the man down there👍🏻

The service was flawless, quick and efficient. Jared was attentive and kept me posted on the status of the service. I clumsily misplaced my service summary/receipt and Jared emailed it to me immediately.

I called for a service appointment on a couple things for my jeep. My appointment was for Monday, so I dropped off my jeep the night before, which was super convenient. This is where things went down hill. I was told on Monday that They were “ still working on getting a full diagnosis on the vehicle, at this point it will be tomorrow before I know everything. Once I have a full estimate I will call you and we will go over everything, thank you.” Tuesday I get this message “ I am still working on getting a full diagnosis on the vehicle, I am still trying to get something figured out for you today, but at this point it will be tomorrow before I know everything. Once I have a full estimate I will call you.” So I called them, they hadn’t even gotten to my jeep and possibly wouldn’t be able to till Wednesday. I asked them why did I make an appointment for Monday when they couldn’t even look at it? They said the appointment was with the technician. Needless to say the same thing happened Wednesday. The service person couldn’t answer why I had to get an appointment for Monday but they could even get to my jeep until maybe Thursday. I ended up picking up my jeep and taking it to another dealership on Wadsworth. The Wadsworth dealership got me in the next day and I had a diagnosis and was fixed the following day. They understand what it means to have an appointment.

The 5 Stars is for Bri! She is a rockstar employee. First appointment scheduled: no loaner car available. Appointment got pushed out another week. Upon my arrival, there was no clear line to stand in as there are several desks with markers which created mass confusion. She informed me there were no loaner cars available but swiftly went to her boss and told him the situation as I was far from home. I had to wait an hour, but received a clean car to borrow for the week. She maintained communication with me through the waiting process as well letting me know it would be another 30minutes etc. She made sure to conduct follow up once my vehicle was ready for pickup and understood when it took me a few extra days to drop off the loaner due to hectic work schedule. Upon pickup- it took a full hour as I waited 20 minutes for the car to be driven up and nothing happened...he called the service technician to bring it around- took another 20 minutes. There needs to be quicker turnaround times + clear organization & communication to be respectful of customers’ times + schedules. Regardless of those time sucking hiccups- thank you again Bri for being a boss & helping me~I think you should run Jeep and deserve a promotion!!!

customer service was absolutely horrible. rude service advisers in the office (Brie) and lack of communication seems to happen to zack, brie and jarred. I will never have my car serviced here ever again nor will I ever buy a car from this dealership as well due to this

Service manager Jim, at Auto Nation Broadway, was great like always. I was late for my appointment and he took my Jeep in anyways and did a fantastic job. Very personable and professional. Always a pleasure working with his team.

This location has a quick lube bay. Many of the dealers in Denver do not offer this service.

Bri is absolutely amazing at making sure my car is well cared for as well on helping guide me with the best service options for my Jeep.

Great service and communication with my oil change.

Purchased a new 2020 Jeep Cherokee Trailhawk from AutoNation Chrysler Jeep Broadway through the Costco Auto Program which I highly recommend to potential buyers if you have a Costco membership check out the the program through Costco. Initially the sales representative Karmon quoted me a higher price than what was showing on the website and tried to brush it off on dealer fees. Finally got the Costco price which appeared to be reasonable discount. I also had a $1500 Jeep voucher which I presented but I am not convinced that was taken off the discounted price because when I asked the sales rep to explain the pricing I didn’t get a clear answer. I have to say I felt rushed to close the deal despite telling them I wanted the vehicle and would return the next day to close the deal. I had told the sales rep I wanted the have body side mounding trim added to vehicle and door protector trim and he said yeah yeah the finance guy will help you with that. The finance guy, Nick, I will get back to him shortly, sold me a warranty for nicks and dents instead, so I never got what I wanted. Again because I felt rushed, I also wasn’t aware that I was not getting a privacy cover or roof rack rails that they were options otherwise I would have negotiated that into the final deal. Because I was rushed to close then and there, and I did tell them I had an doctors appointment I drove away from the dealership with a $35,000 vehicle that has a bunch of bells and whistles I have no clue how to use or what’s there! I was told to keep a notebook of questions about the vehicle and then call to make appointment to come back and they would go over things then. On the other hand, everything was rushed, I asked about service loaners, yeah they are available, not sure there is a fee or not but you have to call ahead. Bottom line, I had a 10:00 am appointment and left at 3:15 with a new vehicle, not quite sure what the vehicle I just purchased was equipped with I was driving away with but I had 3:45 doctors appointment so plan on spending on a whole day at the dealership so that you can get all the details. I would post a picture of my new vehicle purchase, which is a major purchase, at the dealership with my sales rep but they failed to make that happened unlike other new vehicles I purchased. Haven’t received any follow up phone calls from the General Manager or the dealership (they have my contact info) asking how I was enjoying driving my new Jeep or if I had any questions about the vehicle. Feel that once I walked out the door they were done with me. I find it interesting to see when someone posts a comment about dissatisfaction here they respond to the post asking the writer to reach out to them instead of being proactive and addressing problems beforehand. First impressions I just found out I had requested financing at my credit union and discovered that is not who I got financed by! Very disappointed! I went through all my paperwork and discovered I have no clue who I financed with and the monthly payment rate and term is much more than the piece of paper they showed me on the sales floor. Of course they keep all those papers after the deal so you don’t have proof of what they plied you with to close the deal. Buyer Beware of being rushed and the all smoke and mirrors.

I bought a Grand Cherokee today, this was the best and fastest experience I've ever had! Matthew Sims was curtious, friendly, knowledgeable, answered all my questions. Just all the way around a very pleasant car buy experience. My finance Mgr was awesome, Got me a good rate and also made the experience exceptional! 5 stars all the way around!!!

I had a 9:15am appointment to replace my brake pads and rotors. I was told that I would receive a phone call within an hour with a quoted price and timeline for the work. After 3 hours, I called in and was told that they would give me a call back after they speak with the technician. Another hour passed and I called again, but this time I was put on hold. After holding for 15 minutes I was told that they would call me back very soon with answers. Another 45 min passed and I called back again. This time they had the quote for the work to be done. At this point no work had been done on the brakes. I was told my car may be done before they close but worst case scenario first thing Monday morning. I emphasized that I needed my vehicle done that day as I had an appointment early in the morning to avoid this situation and needed my vehicle to commute to work Monday. The service center was to close at 5pm...still no call by 4:45pm so I drove to the facility. When I went to the service desk to let them know I wanted to pick up my car, they told me my car had been done for a while. When I asked why they didn't call me, I didn't get a response. In Summary: I had a 9:15am appointment It took 5 hours and 3 times calling to get a quote and a timeline of the work to be done 8 hours total from start to finish to replace 4 brake pads with rotors. I will not be returning to this facility in the future to have any work done on my vehicle which is a shame because it is 1.2 miles from my house and is where I purchased the vehicle from.

I had a 9:15am appointment to replace my brake pads and rotors. I was told that I would receive a phone call within an hour with a quoted price and timeline for the work. After 3 hours, I called in and was told that they would give me a call back after they speak with the technician. Another hour passed and I called again, but this time I was put on hold. After holding for 15 minutes I was told that they would call me back very soon with answers. Another 45 min passed and I called back again. This time they had the quote for the work to be done. At this point no work had been done on the brakes. I was told my car may be done before they close but worst case scenario first thing Monday morning. I emphasized that I needed my vehicle done that day as I had an appointment early in the morning to avoid this situation and needed my vehicle to commute to work Monday. The service center was to close at 5pm...still no call by 4:45pm so I drove to the facility. When I went to the service desk to let them know I wanted to pick up my car, they told me my car had been done for a while. When I asked why they didn't call me, I didn't get a response. In Summary: I had a 9:15am appointment It took 5 hours and 3 times calling to get a quote and a timeline of the work to be done 8 hours total from start to finish to replace 4 brake pads with rotors. I will not be returning to this facility in the future to have any work done on my vehicle which is a shame because it is 1.2 miles from my house and is where I purchased the vehicle from.

I almost did not return to Auto Nation. The treatment I received from Skip at the location off of Tufts. Never go there!!!! I bought a new jeep and my tire pressure alarm was broken. He treated me very poorly and was a huge shovanist man. I wanted to keep all service under one company. I called and spoke to Travis at the location off of south Broadway. He made me feel like I wanted to give Auto nation a second chance. When I went in I was helped by Jim he was friendly, he listened and made me happy I came in. Fingers crossed this continues. Thanks Jim and Travis

Purchased a new 2020 Jeep Cherokee Trailhawk from AutoNation Chrysler Jeep Broadway through the Costco Auto Program which I highly recommend to potential buyers if you have a Costco membership check out the the program through Costco. Initially the sales representative Karmon quoted me a higher price than what was showing on the website and tried to brush it off on dealer fees. Finally got the Costco price which appeared to be reasonable discount. I also had a $1500 Jeep voucher which I presented but I am not convinced that was taken off the discounted price because when I asked the sales rep to explain the pricing I didn’t get a clear answer. I have to say I felt rushed to close the deal despite telling them I wanted the vehicle and would return the next day to close the deal. I had told the sales rep I wanted the have body side mounding trim added to vehicle and door protector trim and he said yeah yeah the finance guy will help you with that. The finance guy, Nick, I will get back to him shortly, sold me a warranty for nicks and dents instead, so I never got what I wanted. I also wasn’t aware that I was not getting a privacy cover or roof rack rails that they were options otherwise I would have negotiated that into the final deal. Because I was rushed to close then and there, and I did tell them I had an doctors appointment I drove away from the dealership with a $35,000 vehicle that has a bunch of bells and whistles I have no clue how to use or what’s there! I was told to keep a notebook of questions about the vehicle and then call to make appointment to come back and they would go over things I just found out I had requested financing at my credit union and discovered that is not who I got financed by! Very disappointed! I went through all my paperwork and discovered I have no clue who I financed with and the monthly payment rate and term is much more than the piece of paper they showed me on the sales floor. Of course they keep all those papers after the deal so you don’t have proof of what they plied you with to close the deal. Buyer Beware of being rushed and the all smoke and mirrors. Although I had requested financing with my credit Union of Colorado as they had quoted me a rate and the rate I got was slightly higher, come to find out they didn’t even use my credit union! On the other hand, everything was rushed, I asked about service loaners, yeah they are available, not sure there is a fee or not but you have to call ahead. Bottom line, I had a 10:00 am appointment and left at 3:15 with a new vehicle, not quite sure what the vehicle I just purchased was equipped with I was driving away with but I had 3:45 doctors appointment so plan on spending on a whole day at the dealership so that you can get all the details. I would post a picture of my new vehicle purchase, which is a major purchase, at the dealership with my sales rep but they failed to make that happened. It’s been over two weeks now and never received a follow up call from GM or the dealership thanking me for the business or if I was satisfied with my purchase or had any questions about my new vehicle, and they do have my contact information, leaves me with the feeling that they made a sale and don’t really care about you after that.

Customer Service Rep was helpful, efficient and a good communicator.

The dealer told us that they scheduled us for a recall appointment and then when we went to confirm it they said that they did not hvae us down on the list at either location. There was no apology of credit or anything. The second time we scheduled an appointment, we asked for a loaner and the service person said that an advisor would call us back. There was no call.

Got my 2016 here and my 1999 honda was way more reliable than the recent honda I purchased I was lied to about it not having problems twice. Purchasing the car took way longer then the return and didn't even get to have it for a month, it was my first car buy and let's just say my trust for dealerships is gone.

I bought a Grand Cherokee today, this was the best and fastest experience I've ever had! Matthew Sims was curtious, friendly, knowledgeable, answered all my questions. Just all the way around a very pleasant car buy experience. My finance Mgr was awesome, Got me a good rate and also made the experience exceptional! 5 stars all the way around!!!

Great customer service. Got into a brand new grand Cherokee

Slow to get any service. Understandable considering the whole COVID. But standing around for a while while others are available was pointless. Couldn’t actually complete my service on my vehicle. Said my truck weighted too much and was too long for them to use a lift. It’s literally equivalent to a long bed dually truck. Took 2 1/2 hours to do an oil change and change out 2 air filters. Defeated the whole purpose of stopping by to get my truck serviced. Didn’t even explain what they did or what they checked. Just said it was good.

They made me sit 30 minutes in line before anyone acknowledged me. Every service is marked up - $150 to change windshield spray nozzles - a $16 part. Save your money and time and support a smaller auto repair shop.

I had my Cherokee in for 20K service and oil change. When driving home the low oil pressure light came on and when I got home there was oil everywhere. I had to have it towed back to the dealership and redo the service and my car was only delivered back to me the next day. Gas tank was filled as courtesy but my driveway/garage that was super clean now have oil stains that I can?t remove. This could have damaged the engine for sure.

Jerod was great. His communication was clear and efficient. Happy with service.

very friendly staff and great customer service.

I bought a used 2003 Jeep Wrangler from them 17 days ago and traded in a Tesla Model 3. I technically paid cash for the Wrangler. They still haven?t paid off my trade-in. I understand it can take time to fund a deal, but in this case there was nothing to fund... no reason for it to take so long to pay off my trade-in. I actually received an email a few days ago from Tesla, saying a new owner has registered the Tesla to them; meaning they literally sold my trade-in without bothering to even pay it off. Is that even legal? This should have been an easy process. I paid cash for the Jeep. Nothing to fund on their part. Yet they still haven?t bothered to pay off my trade-in. I can?t think of any reason for this other than laziness or procrastination on their part.

Great job, super quick and great communication

Service advisor Jim G. and his team did a great job locating and fixing an oil leak on my Jeep Cherokee. No more problems

Max was very helpful and kept us informed as our vehicle was serviced. A

Horrible customer service! I scheduled service on my 2020 Jeep for a 10:00 on Tuesday. Upon arrival I was told that "because I scheduled online and the service member was off, now I was going to have 65 cars in front of me and they would not get to it for 2 days". What kind of technology are they now using for scheduling, sticky notes or chalk board? I had taken the morning off work so I could drop the Jeep off but was unable to do so. Also as I waited in line a customer in front of me had scheduled and brought her vehicle in for a recall and was told " oh, we don't have that part in stock and we only get 5 a week and you have 15 others in front of you". No respect for other peoples time at all!!

Always have a great experience at this location and all the employees go out their way to help. Great working with Allen to get my new Renegade and be in the best position I could hope for. Working with Nate to sign all paperwork and finish the deal with amazing. Nate is an amazing human and truly made the end of the experience completely worth it.

Had my 30k on the Jeep MOAB. Got a great schedule, right into service, simple check in and fast pick up.

I had a appointment for a oil change and fix the fog light. They did the oil change and then said the car would need to go to the main shop for the fog light and need a new appointment. I told him I had this all set up. It’s not like I added the light issue. He said sorry. Terrible service.

Had a good experience. People were nice and got everything I needed done.

Appointment made at 8am, and was out of the dealership before 10am. Estimated time and hour and half for service. Salesman Jim very nice and worked with me on several occasions giving me all information needed.

I bought my 2015 Grand Cherokee Summit from this dealer brand new. I recently spent close to two hours waiting just to get a battery replaced—a battery. The service department had no customer service representative in sight for half the time I was there. My car was ready but it took them 20 minutes just to do the paperwork after the battery was replaced. They quoted me one price and charged me another. I caught the error and they corrected it. The battery is under the seat and they replaced the battery cover backwards—I had to fix it because I didn’t want to wait another 2 hours. The service department is not even close to a 5 star service department. This is my experience every time I bring my vehicle in for service.

These guys took 5 days to tell me they couldn’t “recreate my issues” and there is nothing wrong with my car. They never called me. Not even once. Never gave me an ETA, status update, nothing. So I was left with no car, no courtesy car, for 5 days, with no information. And all the issues they weren’t able to “recreate” started happening again as soon as I drove off the lot. To say I’m frustrated is an understatement. I will not be going back here. 10/10 do not recommend.

Very efficient and polite helpful with any questions

They made the process very easy. My sales rep went above and beyond to help me without any pressure.

We worked with Jesus and really appreciated how friendly and helpful he was. Not your typical salesman. Hope to work with him in the future.

Definitely good service, always on time, good communication AAA . Thanks to James Geiselman for taking care my car on time.

Jim is the best service guy in town and always takes care of me. I won’t work with anyone but him when I wake my care in so highly recommend going to see him!

I’m very concerned about a warranty I’m going to be paying for that I can’t use. concerns about ethics, and honesty. My realistic expectations was not met Just 10 days after I purchased the vehicle. Faulty driver side head lamp, and passenger side view mirror turning signal went out 4 days after purchase while I was in Arizona.. No Jack, no tool for the wheel lock. And a spare tire that looked like my dog had been chewing on it. I can’t believe the service manager actually said the spare tire was in working order...when thee was chunks missing. I served in the Army, and spent years in a motor pool training on these things, and I couldn’t believe the BS I was hearing contrary to what I had learned... Doing the right thing for the customer is always the best alternative. Their are actually people out there that do research to avoid being screwed over.

Our experience with Autonation Broadway was nothing short of horrible. The customer service representative was both rude and mean. They did not fix our car on the initial service trip. Neither the Service Manger or General Manager ever called us back. We were notified by text on a Saturday that the car was ready. When we went in to pick it up we were told nothing was fixed because nothing was wrong with it. That was not true. The service manager that was there said he was not sure why it did not get fixed. After 3 more days it was finally ready and we were told to pick it up in the afternoon because they had driven it and wanted to both clean it and put gas in it. However, they gave us the car back on empty, called me and my wife liars and treated us like criminals. Not a good experience at all. UPDATE: 12/22/2020 These Jokers responded to my post by saying the GM was sorry about my experience and wanted to talk to me. I called the next day and have never heard back from them. The number they left was for the GM. I got the same voice mail I was calling while they had the car. Unreal, never bothered to call me. It has been 4 or 5 weeks.

Thanks for taking care of my car!

I had a very hard car to buy, a classic that was four times the value that KB said. If anyone out there knows this situation you know it's tough. AutoNation, Tina Chen, got me through the process. It was tedious and through banks and others I was denied twice. We didn't get up and I finally got the car of my dreams!

Not taking COVID seriously. None of the sales team seemed to be wearing masks. No outdoor seating available (which the dealerships across the street had). I'm not sure how to believe they're taking care of my car if they don't care enough about one another or their customers to follow what I believe is a state law requiring indoor mask wearing. 2 stars instead of 1 because the oil change I received was easy, but I won't be coming back.

Great staff and service team, will always be back!

Dropped off my Grand Cherokee srt for a minor repair to fix the drivers seat. After having the car for 2 days and multiple phone calls I had to pick up the car with out any repairs done. Why make an appointment?

Eric R. was an exceptional sales professional. We were looking at Chrylser Pacifica's and he was very knowledgeable, and went out of his way to accommodate us on multiple visits. I would highly recommend working with Eric if you are in the market for a Chrysler or Jeep

I’m not really sure why dealers don’t want to actually speak with their customers for feedback (other than its costs less) and they prefer online posts. But this is what the dealer request. I have a new 2020 Jeep Grand Cherokee with 4k miles on it and I started having lower battery issues. I called the dealer and the first available service appointment was 10 days out. Dropped my Jeep off before 8am Thursday. Late Friday service advisor texts me they are short of technicians to look at it and it will need to carry over to the following week. Finally, Tuesday I text the service advisor and he reply, sorry I forget to tell you your car is down. I was taking Uber to work. I don’t know why you need to beg for status updates or why schedule appointments if you don’t have staff to perform service. After I bought the new Jeep the Sales Manager emailed be thanking me and asking for my feedback on the sales process. I provided a long response with the good parts but also point out faults with the vehicle at delivery and the poor dealer prep. Tried 3 times and no reply. I will also note this is my 4th Jeep purchased from the dealership.

I’m not really sure why dealers don’t want to actually speak with their customers for feedback (other than its costs less) and they prefer online posts. But this is what the dealer request. I have a new 2020 Jeep Grand Cherokee with 4k miles on it and I started having lower battery issues. I called the dealer and the first available service appointment was 10 days out. Dropped my Jeep off before 8am Thursday. Late Friday service advisor texts me they are short of technicians to look at it and it will need to carry over to the following week. Finally, Tuesday I text the service advisor and he reply, sorry I forget to tell you your car is down. I was taking Uber to work. I don’t know why you need to beg for status updates or why schedule appointments if you don’t have staff to perform service. After I bought the new Jeep the Sales Manager emailed be thanking me and asking for my feedback on the sales process. I provided a long response with the good parts but also point out faults with the vehicle at delivery and the poor dealer prep. Tried 3 times and no reply. I will also note this is my 4th Jeep purchased from the dealership.

Great service dept.. They did great job servicing my car.

Very easy process. Matt was thorough and professional

I had to drop my Jeep Renegade off after hours and without an appointment. My Jeep was having issues and I needed it to be dropped off at a safe location. I did the night drop and explained the issues that I was having. Zack contacted me with the estimate and kept me informed on the progress. My Jeep was finished a lot sooner than estimated. I was happy with the service and my Jeep is running great!

I had to drop my Jeep Renegade off after hours and without an appointment. My Jeep was having issues and I needed it to be dropped off at a safe location. I did the night drop and explained the issues that I was having. Zack contacted me with the estimate and kept me informed on the progress. My Jeep was finished a lot sooner than estimated. I was happy with the service and my Jeep is running great!

Front desk greeter does not wear a mask! It’s very abrasive to walk in and then have to sit near them while buying a car. It immediately changed my mood and made me feel on edge before I even talked to anyone. While each individual salesperson I worked with was great, e.g., Tina, Nate, it took four hours to buy the car on a weekday mid afternoon. It was totally unnecessary. And especially with COVID, it’s much, much too long to have to sit in a building with rotating customers, employees, and the mask-less front desk person. I had heard that buying a car during COVID is a simpler process because you sit in your car to sign papers, you don’t have to interact with a lot of people, etc. Toward the end of my four hour tour, I got pulled into a small office to discuss me buying an extended warranty. I said immediately that I don’t want it (and I really didn’t want to be in a small office, even with masks). Still though, it took at least 40 minutes to extract myself from that office and conclude the sale. The thing AutoNation does right is employ good, friendly people. They could do a lot however, to improve the car buying experience, especially during a pandemic.

Eric and Nate were SO helpful while purchasing my used Volvo. This was my first time buying a car and they made it very simple and easy. Amazing customer service.

I previously had a bad experience with AutoNation Chrysler Jeep, but I decided to go back again and give them another try. This was a way different experience. They addressed all my issues and kept me in formed every step of the way. I appreciate them stepping up their game this time around.

The absolute worst customer service I have ever dealt with, for the second time (shame on me)I got fooled by these folks a second time. do not bring your vehicle here for any repair.

My salesperson Bashire went above and beyond to find me the 2021 Compass that I wanted. Highly recommend this dealership and Bashire!

Staff were good. Process was smooth (ish)..Took a bit longer than they said. Some staff not wearing masks, which made me very anxious.

Failed to tell me that my jeep would take 1-2 days to diagnose the electrical, had no rental cars, and had the appointment scheduled as a oil change after I spoke to a bdc rep. Do not come here for service

Service rep was very nice and helpful. However, I experienced tremendous delays on phone (to check status) and service dept kept my car for 5 days ( including weekend) for minor assessment and repair.

Bought a new 2018 Wrangler from Tina at Broadway Jeep. Was told if I sent her business I’d get a $100 check! Sent a friend(yes, they dropped my name) and they bought a new Rubicon. Still no referral check, called Tina, blown off, 6 months since their purchase and still no check. Sad day.

Great service. Would like more availability of rental cars or pickup/drop off options. Also more text updates I.e. a policy of messaging each vehicle at end of day.

My fiancé and I received 3 'free' oil changes when we purchased our cars through Auto Nation. We both got our oil changed a few days ago. We had to wait a total of 4 hours to get our oil changed. 4 hours is a VERY long time for 2 cars. And the woman said it would take an hour 15. This was my second oil change there and I had to wait two hours the first time as well. Plus, my fiancés oil light is STILL on considering it got changed a few days ago. Which I'll probably call tomorrow about. However on a good note, just happy my oil is changed :)

Salesman assured us that they performed a "125 point inspection" and the car was in top shape. Inspection must not have included suspension as the shocks & struts needed to be replaced. Dealership was unwilling to make any concessions on parts or labor and insisted *I* would have to pay for repairs. Car had less than 90k. Very disappointing but par for the course for used car sales I suppose. Edit: -1 star. Called the number listed in the reply below and it's their generic line. Was directed to the GM's line where I left a voicemail requesting a call back. 72+ hours later and no call, no contact of any kind. Customer service is obviously at the bottom of the priority tree as evidenced by other less-than-stellar reviews.

Great 1st experience with the AutoNation Chrysler Jeep Service Team. Zackerie & Eric both exceeded my expectations by providing excellent Customer Service on my Jeep, I am extremely grateful.

My buying experience was great with Jesus. However, it's been a headache since I purchased the vehicle. First, I had emissions light come on within a week and had to take my vehicle in. Then it gets worse, dates were not filled in on my title so Adams county had to send it back to the dealership, making me unable to register my car. I've had expired plates for almost 3 weeks!! Next, my loan and financial info was not provided, not properly provided to the credit union. So now I'm delinquent on my payments! It's been a huge headache.

I got my Jeep Compass (2015, 72000 miles on it, so a pretty new car) from them, less than 4 months ago... after a week from my purchased it was back at the car dealership due to a malfunction with the AC... now (after I didn't even put 10.000 miles on it) my clutch is completely broken and even if we have the extended warranty, they wanna make me pay for it ($2300!!!)... I spoke with several mechanics and there is ABSOLUTELY NO WAY someone can break a clutch in LESS THAN 4 MONTHS!!!!!! You can google it or you can ask to any mechanic, it's literally impossible!! Plus, I've been driving manual for 15 years so I perfectly know how to drive it, but even if I didn't know, it takes at least a year of driving it like crap, before a clutch can break down like that so this mean the car was already messed up and they didn't check everything that it was supposed to be checked!!! (And you can tell that also from my first issue with the car after only a week) They sold me a lemon and now they wanna make me pay for it!! This is absolutely ridiculous and totally unprofessional!! They definitely lost our business forever and I'll make sure nobody I know will purchase from them! The lack of professionalism from them is disgusting! I made a claim also to the headquarter in Florida because I am not paying 2k on a car I JUST PURCHASED!!!! I don't care if any extended warranty won't cover the part, is just absolutely ridiculous that they would sell me something like that and don't take any kind of responsibility for it!!! The dealership needs to take action and fix that part! What kind of service is this?!? DO NOT BUY FROM THEM!!! They will sell you a lemon! Without counting the fact that it took me 5 phone calls and an entire day before the Sales Manager called me back, AND it's since Friday that I'm waiting for a replacement car (which they promised me) but it's Tuesday and still nothing about it! They DEFINITELY do not take care of their customers!! Not surprised why their reviews range is so low!! Also, the quality of customer service is absolutely disgusting!! They promised me a replacement car, never got one. I had to call 6 times in one day before the Sales Manager called me back in the late evening, and I waited so much for the General manager to call me back that I had to go over there in person!!! Absolutely ridiculous!!! They should be ashamed of themselves! UPDATED: Even after talking to the General Manager of this awful place, I ended up with absolutely nothing!! They don't take ANY responsibility for their negligence on the car broken, they won't meet me half way on the price of the repairs, they won't match the price that another mechanic gave me and they won't even cover the cost for towing my car back to my home!! We are absolutely disgusted from this treatment and total lack of service and professionalism!! A billion dollar company like AutoNation that won't cover 2k of repairs on a car they just sold and where the customer does not have any fault because it's all about their poor quality of work and work ethic, it's absolutely insane, unfair and unbelievable!! Under my expenses I had to tow my car to another mechanic and I will have to pay for the repairs!! I will file a major claim against the entire shop, General manager first of all! Like I already said, do yourself a favor and go purchase somewhere else!!

Just bought my first car from here and both the salesman kamron and the finance guy were amazing to work with and super nice would definitely buy my next car from here

My service experience was a bre eze, I was in and out in less than an hour. Oil,filter change and tire rotation done.

It?s the little things. I arrived before close to drop my car off the night before its appointment. Jim greeted me as I was trying to fill out the key drop form. I was nervous to say the wrong thing and get charged for something I couldn?t afford. It?s been a tough year. Jim assured me they would do the standard oil change/tire rotation service package I bought with the vehicle, no charge above what I already paid. He?s a really wonderful guy and he took care of me. As I?m walking out, even though the shop is closed, I see Jim send a guy out to move my car inside the shop ? even though I had a later morning appointment. Didn?t think about it until I came to pick the car up. (Btw, no extra charge, no aggressive up sell besides telling me where my parts are actually at in replacement cycle, not ever, since I bought the car 3 years ago.) When I picked the car up the next morning, it dawned on me that it snowed overnight. And my car was clean of snow and safe inside over night. It?s the little things like that which have made this old skeptic a true believer that there is a car place that will actually take care of you, in the big ways and the little ways, like a business should take care of its clients. Every time I?m there somebody wonderful like Jim takes care of me, not in a fake nice way to butter me up, but for real nice and genuine and caring about their job and the quality of our relationship.

Service was quick and easy. Was greeted by a friendly staff member and not a long wait at all.

No communication and two days to complete a 2 hour repair service. I brought the service bulletin identifying the issue I was having . 4.5 hours later someone decided to verify the issue when I called in to find out a status. Having an appointment apparently doesn't mean that your car will get attention during that time. Any bit of information I received was due to my efforts. I never once received any contact from the dealership. I eventually just showed up to pick up my car at the end of the second day since I had heard nothing and couldn't get a service advisor to answer a phone. I stated a couple times that I had to travel and didn't expect this task to result in an overnight stay, much less a second full day of service. Facility is very clean and it appears the repairs were done well.

After a rocky road purchasing a new Jeep, then no return calls...I’m simply going to say, JIM ROCKS (in Service Department)!! There were 2 others there the day I went in for my 1st service (won’t go there). Unfortunately they don’t tell you when booking appointment that Technicians ALL take lunch @ 1200. Then they book you @ 1145? However, JIM was there when I returned an hour later. I was planning on waiting until 1430 (previous person gave me this time). JIM was such a PERSONABLE, REFRESHING & PROFESSIONAL, smooth check in & out, I was blown away! He got my Jeep in & out quickly and was truly a pleasure. I hope JIM is there next time I go in. THANK YOU JIM, I’m grateful you are there!

I had a fantastic experience buying my Jeep Wrangler from Mathew Sims! He went above and beyond. He found the the absolute perfect Wrangler for me 80th Anniversary. I gave Matt a few must haves and he found something that was beyond my wildest dreams! This vehicle is amazing! I have bought many cars in Colorado over the years, and Matt is by far the best salesman I have ever had the pleasure dealing with! Not only did he find this amazing Wrangle (that I would never have even thought of) he got me an incredible deal!!! His follow up is impeccable as well, he checked on me the next day to make sure I was happy. Eric Wass the Sales Manager and Deborah Noell in finance are fantastic as well. This is the best car buying experience I have ever had! If you are looking for a new car please visit Matt, he is incredible and you will love your new Jeep!

Very conscientious to customer?s needs, called frequently to make sure I was pleased with each aspect.

Professional service always keeping the customer’s preferences in mind. Talk to Kameron Knox👍🏻

Easy process. They were ready for my vehicles first service. All handled professionally and friendly. Truck was ready quickly and returned disinfected and ready to drive.

great place, not only to purchase a new car, but also service always exceed expectations. just bought a new vehicle, and even when i thought i wouldn't qualify, the made it possible. please ask for Aristides, when knows how to listen the customer, and make sure he meets your expectations. i couldn't be more than happy with my new purchase.

Lost my lug nut key to repair a flat on my Jeep. Asked the dealership that I bought it from and they couldn’t help and had little information on what I could do. Called Auto Nation S Broadway and spoke to Jim and Travis in service. Both told me that they could help me and set me up with an appointment. I was in and out within the specified time with NO hassles or additional problems. Fantastic job and customer service. This is my go to place for my Jeep from now on

I'm horrible with names. However my salesman was awesome I picked out two cars and test drove them both. Their was no pressure to buy anyone or to buy a brand new one. Running my credit for banks was the longest but no fault to the dealer. If the process of credit acceptance was fast all the way around would have 5 stars

Jim, our service guy at Chrysler Jeep AutoNation was awesome. Quick, affordable and knowledgeable!

They were fast and thorough! I get my oil changed there and other needs that come up. They are friendly and go a great job.

Recommend better line of communication, ultimate job was good just could have had better updates. Took 10 days for various repairs but glad they did them.

Perfect service both in terms of quality and cost.

They could not find my appt. but were able to get me right in. They did an excellent job of taking care of me. I don’t know the service techs name but he was very good and very attentive. They finished the servicing of my car and I was n my way in short order. Thank you

Great staff, willing to work with you unlike most dealerships these days. Highly recommend.

We just moved from Florida to Denver where we had over a 20 year relationship with our Jeep dealer (same sales guy for 20 years) so I was more than a little apprehensive about finding the same warm fuzzy feeling we had for those 20 years. I went in for an oil change to AutoNation Chrysler Jeep in Littleton, CO on our 2018 Wrangler, what a remarkable experience, advisor was Brea Seaton-we had an appointment which actually happened on time! I told Brea my story of our long term relationship in Tampa, that I was seriously interested in a Rubicon Wrangler and she said I had to meet Emily, a sales manager. I walked to the showroom, found her, and what a remarkable young lady, so nice, so knowledgable, and she introduced me to Mathew Sims, a young man who was their top sales advisor, knew his stuff about everything Wrangler (and I am sure any model), in moments had me test driving various engine/transmission variations, etc. Sat down to write a special order vehicle, Mathew was extremely helpful on what options were worth it, which were not based upon his customers experience. Our new 2021 arrived in 6 weeks, delivery was amazing. I could go on and on, needless to say I am a raving fan (you think?).

Engine light came on they fixed the problem, Jim kept me updated and let me know as soon as the vehicle was ready to go!

We just moved from Florida to Denver where we had over a 20 year relationship with our Jeep dealer (same sales guy for 20 years) so I was more than a little apprehensive about finding the same warm fuzzy feeling we had for those 20 years. I went in for an oil change to AutoNation Chrysler Jeep in Littleton, CO on our 2018 Wrangler, what a remarkable experience, advisor was Brea Seaton-we had an appointment which actually happened on time! I told Brea my story of our long term relationship in Tampa, that I was seriously interested in a Rubicon Wrangler and she said I had to meet Emily, a sales manager. I walked to the showroom, found her, and what a remarkable young lady, so nice, so knowledgeable, and she introduced me to Mathew Sims, a young man who was their top sales advisor, knew his stuff about everything Wrangler (and I am sure any model), in moments had me test driving various engine/transmission variations, etc. Sat down to write a special order vehicle, Mathew was extremely helpful on what options were worth it, which were not based upon his customers experience. Our new 2021 arrived in 6 weeks, delivery was amazing. I could go on and on, needless to say I am a raving fan (you think?).

The service this dealership provides is exceptional! Zack was fantastic from the first time we talked on the phone to the moment he gave me my keys back. I would highly recommend this dealership.

We cannot say enough positive words about the staff At this location!! Patrick, Travis, Emily, Betty and Nate. You have one extremely satisfied family of Jeep lovers! Thank you for all your amazing care!

Mathew was fantastic! It was my first time leasing a vehicle, and he was extremely patient and took the time to answer all of my questions and address all of my concerns. He helped me find a vehicle that I love! I am very pleased with the whole experience, great place, great people.

Bre at the Broadway location gives amazing customer service where others have failed. Took my Jeep to the Arapahoe dealership and they could not get the repairs done timely (3 weeks out) and lied about having to ship parts from out of state when 89 were available in town and within AutoNation. Bre got me in right away and properly trouble shot the problem which was also wrong by the Arapahoe store.

Very good. Very Good. It was good. It was very good.

Ari was dope. Everyone there was friendly. The process was quick from the test drive to the paperwork. Deborah in finance was amazing.

Jesus Tarin was a great sales person! Had a great experience at the dealership. Two weeks after buying my vehicle the emissions light came on, I've called twice about having the vehicle looked at with no call back. This is very frustrating, given I purchased advanced care with my vehicle. Happy to update my review if I actually get called back

The had a few issues as it was listed to purchase. The team did take care of everything I asked.

Friendly stuff, great service

very prompt and friendly help- They've always done great work for me- 4 wranglers over 18 years

Brie got our car in quickly and got us back on the road.

She is friendly and greets you right away. She explains all that was done

Great Job by Rafael in the service dept! As Promised... on time both drop off and delivery, no sales pitch for extra just showed me the details and actually helped me find coupons when I asked to save over $100 on tires. Work was great and charts were easy to understand on alignment. I turned my Lexus in for a Jeep and BY FAR a better car in all kinds of weather and truthfully a better audio/sound system in the Jeep.

By far the best experience I've had in a long time. Carla listened to everything I needed and we purchased a car. My intention was to just have a look at wss out there. If it wasn't for her, we would not have purchased anything. Thank you for all your amazing people we worked with.

The experience was excellent! Timely and best service ever!! Nada Graves

Several things missing or not compensated for. Running boards were removed, hub covers were missing, 3 of 6 bolts holding down the roof cover were gone and only one key was supplied.

We bought a brand new Jeep Rubicon from AutoNation. It was our third Jeep vehicle but our first time buying from AutoNation. We love the Rubicon but sadly we have had a terrible experience with this dealership. Maybe things will change in the future but right now, sending customers home without properly reassembling their vehicle, failing to complete warranty repairs, and mistreating people who bought a new car from you are patterns we do not appreciate. - Incomplete repairs.- Despite antifreeze leaking on the floor, the service writer argued about whether or not our radiator would need to be replaced. The dealer finally replaced the radiator under our full manufacturer’s warranty and called to tell us the Jeep was ready. When looking at the Jeep, we found out that the service department did not reassemble it properly, we are hearing water sloshing noises in the cabin, and smell antifreeze every time we drive the Jeep. It is not acceptable to put a customer back on the road after failing to reassemble the vehicle. How can we have confidence you did a quality job and did not overlook anything else? - Repeat paint issues.- This is the third time they attempted and failed to repair a paint defect. When I asked the service writer to look over the repairs with me, they quickly jumped to excuses about why the paint would never match and claimed everything was normal. Normal? Paint is not supposed to be textured and uneven. The paint is now worse than it was before we came in. - Service confirmed a faulty seatbelt, then refused to replace it.- When I dropped off the Jeep for service, I showed the assistant service manager a seatbelt problem. She replicated the problem in front of me, confirmed the seatbelt was faulty, and that it should be replaced. When service called to say the Jeep was ready, their story changed. Now AutoNation claimed the seatbelt was “preforming normal operation”. Seatbelt failure is a safety issue and the faulty part needs to be replaced. Instead, we were given excuses and bullied by Travis, the AutoNation service manager, as he dismissed our concern and ignored the fact that his assistant service manager already confirmed the problem. All of the above issues are still unresolved and we are disappointed with how this dealership supports their customers. This is not how anyone should treat customers, especially ones that buy a 48,000 dollar brand new Jeep.

Do not mistreat your customers, it’s the right thing to do. We bought a brand new Jeep Rubicon from AutoNation. It was our third Jeep vehicle but our first time buying from AutoNation. We love the Rubicon but sadly we have had a terrible experience with this dealership. Maybe things will change in the future but right now, sending customers home without properly reassembling their vehicle, failing to complete warranty repairs, and mistreating people who bought a new car from you are patterns we do not appreciate. - Incomplete repairs.- Despite antifreeze leaking on the floor, the service writer argued about whether or not our radiator would need to be replaced. The dealer finally replaced the radiator under our full manufacturer’s warranty and called to tell us the Jeep was ready. When looking at the Jeep, we found out that the service department did not reassemble it properly, we are hearing water sloshing noises in the cabin, and smell antifreeze every time we drive the Jeep. It is not acceptable to put a customer back on the road after failing to reassemble the vehicle. How can we have confidence you did a quality job and did not overlook anything else? - Repeat paint issues.- This is the third time they attempted and failed to repair a paint defect. When I asked the service writer to look over the repairs with me, they quickly jumped to excuses about why the paint would never match and claimed everything was normal. Normal? Paint is not supposed to be textured and uneven. The paint is now worse than it was before we came in. - Service confirmed a faulty seatbelt, then refused to replace it.- When I dropped off the Jeep for service, I showed the assistant service manager a seatbelt problem. She replicated the problem in front of me, confirmed the seatbelt was faulty, and that it should be replaced. When service called to say the Jeep was ready, their story changed. Now AutoNation claimed the seatbelt was “preforming normal operation”. Seatbelt failure is a safety issue and the faulty part needs to be replaced. Instead, we were given excuses and bullied by Travis, the AutoNation service manager, as he dismissed our concern and ignored the fact that his assistant service manager already confirmed the problem. All of the above issues are still unresolved and we are concerned about whether or not this dealership is capable of properly servicing vehicles. This is not how anyone should treat customers, especially ones that buy a 48,000 dollar brand new Jeep.

Would not help with my Jeep Wave oil change credit. Auto Nation Jeep on Broadway/Littleton.

AWESOME!! I had my 2019 Unlimited Rubicon into another Jeep dealership twice for this same problem within a couple days and was still broken.... several months went by, decided to try another dealership, so glad I did! FIXED!! JIM had a loaner car for me waiting to use while they worked on the Wrangler, and turning it back in after work, after service hours, it was so easy! Dealership worked with my schedule as well as fixed the problem- well done. I think I found a new service dept! 👍👍

I took my Jeep for an oil change. The service department had very few people waiting. I was quoted an hour. Sadly it took 2 and a half hours. I was very disappointed. I was required to make an appointment...why did it take so long???

I'm giving yall a 3 because the financial lady Betty was amazing she helped me so much But your sales man needs some training. The first car I test drove I didnt like I told him I didn't like he still went and started on financing then got up set when I told him no then I found the car I wanted he tried to tell me I would never be able to finance it (it was a lie to tryband bully me in to the much more expensive car) I explained to him that I'm a single mom and could not afford the first car to which he replied surely you can afford 28 extra dollars a month but even with dealing with the shear stupidity of him I have my new car which has side door damage and no ac (he didn't even mention fixing it and i was so frustrated i didn't even ask) but I can afford it so I guess thats what matters!

Jim I in service kept me posted on my repairs and completion time. He was professional and friendly.

I got my oil changed here again, and again they spilled oil all over the top of the engine and lazily cleaned/smeared it all over components of the engine. They else did not give me my multi point inspection check off sheet as they normally do. When I went back to ask for it, the guy just went in the back for a few minutes and came out with a filled out inspection sheet, with no date, no techs name. Looked like he just quickly filled a blank sheet out just to get me out of there o don?t appreciate that kind of xxxxty service. I bought my car from here, I deserve top notch costumer service. Anyway, I?m only coming back here one more time to use my last free oil change, then this place can xxxx off. :)

I purchased by jeep here and all it’s servicing and routing care has been completed here as well. I just took it in for issues with the breaks and rotors and now it’s like new again! Great customer service and quick turn around!

Simple oil change & tire rotation; first service for my 2020 Rubicon. In & out in less than an hour, very polite and efficient, nice waiting room.

I’ve bought 3 Jeep’s from this dealership and though I have loved each Jeep the service part really is awful. Last time it took 2 weeks to get an appointment and then my Jeep sat for 2 days before it got looked at. I will not be going back to this location off Broadway again.

WORST CUSTOMER SERVICE EVER- I'VE BEEN WAITING A WEEK FOR A CALL FROM A MANAGER AND HAVE CALLED AND LEFT MESSAGES AND NOBODY WILL CALL BACK 2 weeks ago, I had an appointment to come look at a vehicle, left work early and drove over an hour, just to get there and find out they had sold the vehicle out from under me. What's the point of an appointment then, and how dare you waste my time. The salesman called me the following night to say, "the financing fell through" with the other party and that they would like me to give them another chance. I agreed. I had been looking nationwide for this vehicle for months, and finally found what I though was a decent one. My husband and I went in on Saturday, the vehicle was on a lift, immobile, but we got to look it over. We were told it was going through their "PRECISE INSPECTION PROCESS" We were told the cv axles would be replaced since the boots were cracked and leaking, oil change, air filters, and 2 new tires. I got a call Thursday that the vehicle was ready, and had them send me a copy of the "Precise Inspection Report" that showed the only things wrong with the vehicle were the tires that got replaced, the diff is seeping, and the cv axles. When I asked about the axles, I was told they weren't replaced, even though the report stated they had leaked almost all of the grease. THIS IS A SAFETY ISSUE! When I brought it up, they had their master tech look at the vehicle and guess what? They needed to replace the cv boots/axles... something that I was told was being done from the get go! So I had to wait another day to get my vehicle. Then, on Friday when I picked it up, here's what I found. Keep in mind, the "PRECISE INSPECTION REPORT" said ALL OF THIS WAS OPERATIONAL! 1. The vehicle WAS NOT "sanitized and sealed" 2. The tire pressure light was on. It just got 2 new tires, why was this not reset?! 3. As I was driving home, the A/C just kept blowing hot air! On a 95° summer day! 4. The "detail" was a rushed wash that I would expect from a high school fundraising car wash. 5. The oil change sticker in the window was never changed, so I don't know if it was actually done and when I need to get my next oil change. 6. The right fog light was out 7. The left license plate light was out- this is something I CAN GET A TICKET FOR 8. 2 of the interior dash lights are burned out. 9. The left headlight is heavily oxidized and discolored. 10. The spare tire is dry rotted NONE OF THIS IS OK! I got a report showing that all of this worked, and I paid a price for a vehicle that all of this was supposed to be working on! I am absolutely disgusted. I came back to give your company another chance to make what they did right, and have had nothing but problems since. Absolutely the worst car buying experience ever!

Always friendly service reps. and quality workmanship

Our salesman Eric Ragan was superb in guiding us through the maze of buying our wonderful Jeep Cherokee. We are so happy with our new Jeep and we will buy our next one from Eric at Autonation!

Despite having a reservation to drop the vehicle off at a particular time/day, they didn't even look at it until the next day. Why make a reservation? The service agent I worked with was great, but limited by the lack of organization and operational processes of the shop. After diagnosis, it was determined to be a cracked and leaky radiator hose.....which apparently is made of gold as the price to replace was $1200. Fix took a few hours...they had the vehicle for 2 days.

This dealership is just horrible. I had a good salesperson but it all ends there. The service department is a joke. They have no concept of what customer service is.

We just bought a used Jeep Grand Cherokee from Taylor Ratliff. He was amazing! We had to wait a little while for the Jeep to be thoroughly inspected and he kept us updated regularly. He took his time with our needs and honored our time by being extremely efficient.

Top notch dealership! Professional, Knowledgeable and Dependable!

This is probably the 5th time I have brought my vehicle to this dealership. Turns out the part they replaced didn't work properly either. My vehicle actually was worse off after I left. Covid-19 means next to nothing to this dealership. I as soon as got there, a tech without a mask jumped into my vehicle. I counted 4 employees without masks, another 4 that wore the masks under their noses (including the service manager) and another 2 employees that only wore a mask when customers approached the parts counter. Obviously they don't really care about the health of the customers. When I originally arrived, I let them know that I have a daughter with special needs who will die if I get exposed to the virus. The greeting guy offered to sanitize my entire vehicle for only $30!! Oh, and there were plenty of customers without masks at all. When I left, I made sure they understood that I will never be back. Worst dealership I have ever visited!

This is probably the 5th time I have brought my vehicle to this dealership. Turns out the part they replaced didn't work properly either. My vehicle actually was worse off after I left. Covid-19 means next to nothing to this dealership. I as soon as got there, a tech without a mask jumped into my vehicle. I counted 4 employees without masks, another 4 that wore the masks under their noses (including the service manager) and another 2 employees that only wore a mask when customers approached the parts counter. Obviously they don't really care about the health of the customers. When I originally arrived, I let them know that I have a daughter with special needs who will die if I get exposed to the virus. The greeting guy offered to sanitize my entire vehicle for only $30!! Oh, and there were plenty of customers without masks at all. When I left, I made sure they understood that I will never be back. Worst dealership I have ever visited!

Horrible experience with the service department, particularly Jim. Made an appointment for 10am, but when I got there the front desk laughed at me and said they wouldn't be looking at my car today (all I needed was a small part that was missing to open the gas cap, would've taken 2 minutes). This is after they told me over the phone the repair would be quick (I had explained the problem) so I had no ride organized. They told me "I guess you can wait" and then came back an hour and a half later to say that they had to order the original part. They said they'd contact me when the part was ordered to re-schedule my appointment, but I haven't heard from them since. Terrible attitude from Jim, incredibly condescending and I felt like he just told me he would order the part because I'm a younger girl and he wanted me out of there. Will not be coming back with my Jeep in the future and REALLY urge anyone reading to go to a different dealership. It's not worth your time or energy to deal with such miserable people.

I've had my car's serviced at this location for the past 12 years. Jim Geiselman is my service advisor, he always explains everything well and I never feel like he pushing things that don't need to be done. Always fast and efficient.

Got a vehicle 3 months ago, check engine light came on and I couldn’t get in for service. Finally did and they’ve had my vehicle for a week pending on a proper diagnosis to file a claim through their Warrenty, and won’t provide a rental car through the process. It also had a cracked windshield that was suppose to be replaced. To this day they still haven’t been able to replace.

Vince was our salesman. He was great! Thanks for helping my son with his first car purchase.

I went in for a recall repair and oil change. After I got there they told me they did not have any more parts for the recall repair, even though they checked when I made the appointment and said they were all set to have me come in. They did my oil change and tire rotation for free. All the corporate apps and emails sent mention free shuttle service and free pickup / delivery of vehicle. This location does not offer either. Corporate needs to update that location's offerings.

I bought my jeep there new in 2014, no problems with it, and service appointments go well, I wait for my car during those appointments and it never takes more than 1 hour,

Brandon guided us through the whole experience by answering every question and worked with us to get the deal that worked for us for the car that we wanted. Everyone we worked with was friendly and made the experience less stressful. Thanks!

I brought my daughter’s 2018 Jeep Cherokee for an issue with the passenger seat belt and the appointment was for 10AM 7/20/20. We never heard from anyone until I called about 4:15 PM and was told they hadn’t looked at the vehicle and he would let me know before they closed if the car would be ready or to leave it overnight. My question is why make an appointment at 10AM when at 4:15 PM the car isn’t ready or someone could call us to give us an update?? I find your customer service to be lacking. My suggestion is to make an appointment and at that time service the vehicle.

Quick repair/service. Clean facility. Staff respectful and professional.

Great service and has my car done on time.

Sold me a faulty car and had to bring it back within a week of buying the vehicle. When I traded it in they wouldn’t give me my taxes back and lost $2,000. Awful dealership service and no care for their customers.

very nice experience. good salesman...jesus...good finance guy..nathan

Fast and Friendly service. The staff was great. I enjoyed my time.

Communication was horrible. Did not do everything they said they had. Not sure they did any of what I requested they do.

I continue to take my Jeep to Auto Nation service even out of warranty because I trust their knowledge of my specific vehicle, and they have a clean, well-organized service department.

They have great service and try their best.

Second time I have purchase a car from autonation. One of the best

This dealership is on it! They always perform maintenance quickly and efficiently. I always leave feeling impressed. I had Mercedes products for the last 10 years and their service quality was a joke- they always kept my car for several days without updates ...... even for basic maintenance. Auto Nation gets me in and out in under an hour for the same service!

AutoNation could improve by keeping an appointment that was set, looking at the vehicle when it arrives, and communicating with the customer.

I have had my car repaired/serviced numerous times by AutoNation in Littleton off Broadway. Jim Geiselman is my Service Advisor. When I moved to Arvada I tried AutoNation Chrysler Jeep West off Colfax and had a horrible experience. Do not recommend using them. So when I need service I drive from Arvada to Littleton. Jim and his team have always provided 5 Star Service. Highly recommend!!!!

ACJ on Broadway, awesome place to buy a vehicle. In additional to recommending Autonation Jeep on Broadway, I have to give props to Dan Myers, yesterday I purchased my sixth Jeep from him. Love that guy and you will too!

Austin help us out so much on finding the right car for us. He was amazing, he even came to work on his day off to make sure all the paperwork was taken care off. I highly recommend automation and make sure you ask for Austin.

Love this place. Mat is so knowledgeable and helpful. I highly recommend that you ask for him!

Amazing People Beautiful Facility.

Lucretia provides exceptionL customer service and is very welcoming and goes above and beyond to ensure customer satisfaction! :)

Everything about my recent visit was great w/ Mat Sims! There was never any pressure and he did not try to show me anything I was not interested in. He listened to exactly what I wanted, and only showed me what fit my needs! There was no rush, and Mat had all the time in the world for me. By far the best experience I have ever had at a dealership. Thank you Mat.

The people are so friendly and willing to help with whatever vehicle you are looking for

Vince was very helpful! He helped my fiancé and I buy our first Rubicon! Thank you, Vince!

Facility was clean and generally my experience was OK. Like many businesses appears to have been working to figure out what the new post COVID world will look like. My only thought is this: I know gear-heads are (self image wise any way) tough and like to present a strong man image. But, wearing protective gear not just when in directly serving customers, but all of the time is uncomfortable, but may be necessary (after all none of us know if it's not). As tracking virus contacts begins, do you think your rep would be enhanced if someone tracked their exposure to your place of business?

Brea was very friendly and helpful. My experience at the Broadway location and with Brea was appreciated and I will return to this location for all my service needs.

Austin and Emily were great and my new Grand Cherokee is even better! Some minor issues figuring out financing, but overall couldn’t be happier with my buying experience.

CAMBIO DE ACEITE, CONTROL DE NIVELES, CHEQUEO DE FRENOS

Bri the service representative was amazing! Great experience altogether....

Bre was awesome in helping getting my car fixed

Automotive maintenance team provide excellent service

Very Professional, quality work and done on a timely basis.

Purchased a 2019 CPO Grand Cherokee, happy with deal, Ari the salesman was great. After getting it home noticed a scrape in the winshield. Took it back to the dealer and they refused to fix, not part of their 150 point inspection. Talked to used car manager and his boss with no luck. Scrape is not a crack or dangerous but it is in my line of sight so to drive I have to look around it. My wife is shorter and she didn't notice it on drive home. Look, the whole reason to buy from Autonation is to get a quality used vehicle that does not need repairs. I would expect that to include a good winshield. But now I have to go buy a new windshield myself. Congratulations Autonation, you saved $200 but you lost a future customer. Also, why would a 1 year old car only include one key? I bought a 1 year old car and I have to purchase a second key myself? I guess I just expected more from Autonation. You should really make it standard practice to give all car purchasers at least 2 keys.

Service was provided as promised and the staff was very accommodating and efficient.

Excellent service and experience. Jason Weber is very professional service advisor. Thank you AN Broadway Jeep! Tim

I found a car that i was interested in and was contacted by a sales rep the next day, after sending an email inquiry. Then....The general manager contacted me, to make sure that I was contacted. I made an appointment for my next available day off amd the sales rep asked for my cell phone number on case something came up. Needless to say, the car sold before my appointment, but they offered to help me search for another vehicle (same model) at the other locations. Didnt get a car that day...But I was glad that I didnt get the old bait and switch and was treated with respect and integrity.

The staff was wonderful. Brandon was thoroughly knowledgeable, and we reviewed the 4 models on the lot. The test drive was hassle-free, and the vehicle selected was just what I was looking for. While I was financing through USAA, the paperwork was still a hour-plus ordeal! I don't think I've had to sign my name that many times, since I enlisted! But overall, I was pleased with AutoNation. They even took the time to bring the vehicle to my home, in this COVID-19 debacle! Well done.

Tina was great!! Made my car purchasing experience enjoyable!!

Moved this 1 star and back to 3 stars. Update: (3 stars) GM Sean REALLY cares about making his customers happy and cares about what they think. In the end, he worked with me to make things right. I very much appreciate the attitude of, “the buck stops here, I’ll fix it” that I got from Sean. I truly hope they can get it together and consistently serve their customers well. There is potential here, it just needs some clean up at this time. Update 1: (1 star—shortened version) Customer service in service department could use some major work. I had several ongoing service issues with my brand new Jeep Rubicon (sales team was good--it's what happened after). I had to go in several times to fix the same issue. Communication was poor. Service manager would not take responsibility for any of the hassle, was extremely rude, and essentially insinuated that we were lying about continued (and new) problems. I explained problem to GM via email and received a response almost a week later. (Hence my update above)

Good service, good people, good vehicles.

I appreciate the quick work and the check ins by phone. My car was repaired.

These guys are awesome. I bought a GMC Sierra from them that was traded in. Overall I had an amazing experience.

I do not recommend service. I bought a brand new Jeep Rubicon (sales team was good--it's what happened after). Upon delivery, Jeep Rubicon would not connect to UCONNECT. Took jeep in, they did not fix it that day, my 45 mile trip to dealership was, just verify problem that Uconnect customer service told them was the problem. New unit came in (another 45 mile trip to dealership), it would produce no sound. Service put back in the old unit but failed to tell me that the old unit now had less functionality than when I brought it in. When I told them, they apparently knew and their solution was to turn vehicle off and on until it worked correctly. When 2nd new unit came in, they came to my house and left a loaner. Neither service nor sales manager could get my name right (it's not hard!). Returned my vehicle with chip in windshield. No one mentioned that either--just left me to discover it. Called back immediately. Service manager would not take responsibility, was extremely rude, and essentially insinuated that we were lying and knew about the chip (we did not!!!) I explained problem to GM via email and never received a response. 1 month after purchase, still do not have a defect free BRAND NEW Jeep--and never have. Worst experience ever. Will never use again, I suggest you don't either;

first thing I wish I could give autonation chrysler jeep broadway 10 stars . I have taken my jeep to them and they do a amazing job every time. I had a notice that was driving me and my family crazy and the tech found it right away and fixed it. we couldn't be more thankful for this . this service dealership is a little over a hour from my house but worth the drive for sure. thank you autonation service crew.

Great car. Argued back and forth with Debra in finance about not wanting to get their $3500 protection package cause I think it?s a load of BS. I have multiple other vehicle protections in place and will not give a dealership that much money ?just in case? something goes wrong. If and when it does I?ll have that $3500 in my bank to deal with it. She was crazy pushy and got downright rude and very very unprofessional about it. Like she was so mad we did t get it. I also know there?s huge commission for those and get she wanted that money...at my expense. Secondly we had our own Cap One pre-approval for $50K and said that the one we want and to runt that plan please. Everything seemed fine afterwards except I was boiling about Debra and her unbelievable performance, until the next morning all my credit alerts start telling me there?s SEVEN new hard inquires on my credit report. Really AutoNation? I asked you not to that. Just skip here and go to any other car dealership. They asked me for my review so here it is. 7 days later and I?m still telling people about her when they ask about my new car.

Purchased a TrackHawk and and Grand Cherokee from the in the passed then my last car is a lemon thy went down hill will never purchase from A/N again

This is my shop. I've been to so many other shops, and I have finally found a home. Honest, Fair, Dependable, Reliable, and Friendly. Everything you need you need a 5-Start Full Service Dealer. Thank you AutoNation Broadway!

I called in the morning and they serviced my vehicle the same day. Great service!

Chan Reagan was a pleasure to work with. Very knowledgeable and upfront. Made the car buying process a lot easier. If you in need of a car definitely recommend you work with him.

Service was very good. Zach was helpful. car was fixed

I would not take my Jeep anywhere else for service. AutoNation Broadway Jeep always provides top notch service. I have been going there for twenty years. I have purchased many cars there and they are the best!

Jim was great to work with. Kept me informed while vehicle was serviced.

During these times of Covid-19 the dealership had clear policies about customer interaction. Several employees were wearing masks per the guidance from the State health dept and several employees were not. The service as always is great and friendly.

The service adviser was informative and personable .

I just bought a car from here and they made they experience so easy and hassle free. It was right when the stay at home happened so they delivered my car to me. Bachir was amazing to work with and answered all my questions.

Worst service department I have ever been at. They will not hold themselves responsible for vehicle damage that they created. The 1st time I brought it in they had my vehicle for several days and did not get the problem fixed. When I came back to pick up my Jeep it was covered in mud and scratched up. And minus a quarter tank of gas. I had a package of oil changes. With 4 oil changes left. They told me it would expire in a few months. I told them that was ridiculous. The manager said he would make me a deal! He would extend the date, but only give me 2 out of the 4 oil changes left. I have never had the deal a dealership as this. Unbelievably badd management. I will never buy another car from this dealership. I am afraid to go back for those 2 oil changes. Fearing what will happen to my Jeep when I bring it there. Please save yourself trouble and aggravation. Don't deal with these people if you don't have to.

Great service and friendly staff! Had to get a part on my car replaced and they were quick

Service department was very thorough in explaining repairs that needed to be done. Answered all of my questions to help me understand.

Excellent customer service from the service writers.

Jim G has been my Service Advisor since I purchased my Jeep Grand Cherokee from this dealership. Jim has consistently gone above and beyond in coordinating service, keeping me informed, and valuing me as a customer. He even returned my time-sensitive phone inquiry one evening from his home to ensure I didn't have to wait until the next morning. I will continue to have all servicing for my Jeep performed here for the lifetime of my vehicle.

I brought my car in at 11 for service. They told me that they would probably need it overnight to figure out what was wrong. They called me back by 4 with the problem. They also pinpointed some other areas of concern. I’m very pleased with their service and great communication. I will now always go to them for my service needs.

Alexis Orr, Sales Representative did an outstanding job selling me my 2020 Jeep Grand Cherokee. She was knowledgable, professional, courteous and followed up on every question I had. Patrick, IT Manager also did an excellent job in explaining all of the many features of my new vehicle. He did it in a way which was easy to understand. In addition he gave me his card and encouraged me to call or stop in at anytime if I have additional questions.

Great customer service , Always do a great job on my car and finish On time . Gets me in and right out.

Five Star review on my recent purchase of a 2020 Jeep Grand Cherokee. Alexis Orr, my Sales Representative was extremely professional, knowledgable, and truly cared about my car buying experience. Patrick, Technology Manager, did an outstanding job explaining the many features of my new vehicle. He presented it in a way I could understand and remember!

All around five star. From the initial phone call to set up the appointment, all the way through the minute I picked up the car, Jim, my service advisor couldn't be any better. Thank you!

We just bought a new Jeep and our salesman Jesus made the process run so smoothly! Not only that we were in and out of there in no time flat! Jesus you ROCK!

If you are looking to buy a car/jeep/truck at AutoNation Jeep Chrysler Broadway then make sure you ask for Jesus. He was amazing and made sure that the process was seamless from beginning to end. It was truly a pleasure, and I have not said that often when buying a vehicle, to have someone like Jesus to work with!

Professional and courteous. Repair completed ahead of time. Stress free experience.

As ususal, helpful, on time and completed service as requested

I brought my 2015 Jeep to AutoNation to have the Rear Camera replaced. This was covered under the Extended Warranty I purchased when I bought the vehicle. AutoNaton offers a free multipoint Inspection when you bring your vehicle in for service. The technician found a leaky Engine mount. Jim worked with the Insurance Company getting all the documentation they required for 1 1/2 days to get the engine mount covered. Jim also kept me in the loop as he was working with the insurance company. I thank both the service technician for doing a thorough inspection and Jim for following thru to ensure all work performed on this visit was covered under the insurance policy.

Have had a good experience every time I take my car in for service. Timely, friendly, clean.

Service department needs more staff or more training. Had to wait 25 minutes for them to find someone who could bring our car up to the front after it was “ready”. This is not the first bad experience. We have a Wrangler and a Grand Cherokee and will be looking for another place to get them serviced.

Took my Jeep Wrangler in for service and factory recall service. Service manager and team were very informative and helpful with spending time with me to make sure I understand what was needed and why. I appreciate the high level of customer service I received and experience I had. I recommend bringing your vehicle to this location!

Jesus Tarin was amazing. 11 out of a 1 to 10. very helpfull and knowledgable

Zackarie Perry was great to work with! He was spot on with the the service completion time. Even though the dealership's computers were crashing...he took the time with me to make sure that I got back on the road quickly! THANKS ZACK!!! One area of concern I have is with the techs. On January 13th I had my Wrangler in for an oil change and a tech said that my front brake pads were less than 4/32nds. I brought it back on February 28th to get those pads replaced and a different tech noted that those same pads were at 7/32nds and they did not need to be replaced. This is a management issue. Whoever is in charge of the techs needs to make sure that they provide customers with accurate information when vehicles are getting serviced. Trust in the professionals who service our vehicles is vital. Respectfully, Ron Boyd

The service team at this location were very prompt and friendly. Thank you to the service team and service manager for walking me through my repairs and spending time to make sure I understood what needed to be fixed. Great service dept and customer service

Salesperson got the exact truck I was looking for (from another AutoNation dealership) and of course there was the "no haggle price." There were a couple of little frustrations with the "buying process" - one was that for a cash / no trade-in deal, it took A LOT of time.

The service department is horrible. They have no idea as to what customer service is.

Although the salesperson that actually sold me my vehicle was great, that is were anything positive I have to say about these dealership ends. The lack of customer service skills is truly appalling! From the General Manager, the Service Manager and the people that work under them.

Friendly, efficient, well done ???????????????????

Justin thanks so much for getting my vehicle fixed and taking the time to make sure everything went as planned and you and Jim did what you said you were going to do thanks for everything that is great customer service have a great day.

This is our 2nd purchase through AutoNation Jeep Broadway. Jesus has been our sales man, he was professional, courteous and helped us through the entire process. Eric was the manager on both purchases- he sat down with us and walked us through each step of the way. Would strongly recommend AutoNation Chrysler Jeep Broadway for your next auto buying experience

This is our 3rd purchase from this location. Amazing service- Jesus and Eric Waas took great care of us and walked us through the entire car buying experience

Easy to contact and set up appointment for service unlike jeep place of off Wadsworth where no one will answer your calls. I used to use the place where I bought my jeep along Wadsworth in Littleton because it was closer to my home but no one answers your calls in the service center but found that the dealership on Broadway is real easy to deal with. They got me right in and had the service completed in less than an hour. This was the second time I have used them and they have been great and done good work. I know where I will buy my next vehicle when I am ready to deal.

Every one I worked with @ Auto Nation Broadway was professional, friendly, and efficient. Specific folks that made my experience an enjoyable one were my Salesperson Jesus Tarin, Finance Deborah Noell, Appraiser Kirk Tubbs and Customer Service Lucretia Nutt,

My entire experience in the service dept. was very good. There were few customers, as the day was snowy and cold. I had an appt., and got right in for my airbag recall. Additionally, the procedure took less time than the estimated four hours.

The technician was very knowledgeable and experienced; the service was quick, and Jim, their service desk rep, is extremely efficient. I would highly recommend Broadway Jeep.

Very accommodating and personable personnel all around.

Many thanks to your top service person, JIM. He is always on top of the service he is managing. Top knowledge.

Always pleasant and efficient explaining problems with car.

As always, AuroNation Chrysler Jeep Broadway did an outstanding job servicing my Jeep Gran Cherokee Laredo, just as they have for the past 10 years! Zach was pleasant & easy to work with!

Customer service has always been very pleasant and patient with explaining problems. A pleasure doing business with them.

January 2020 my Grand Cherokee was due for a major service. My Service Advisor, Zackarie Perry, demonstrated exceptional professionalism and technical knowledge. The overall waiting area was pleasant and comfortable. The show room was also clean. However, the coffee dispenser did not work as it did not the last time I visited this dealership. Pastries and bottle water could be a nice added feature? This dealership offers discounts to Veterans and Active Military which is a plus in my mine. I tried another Auto Nation Jeep dealership and it was lousy... My opinion! Please forward my 'Kudos' to Zack! Hope this dealership keeps up the Great Service and Customer Service?

I made an appointment for 8:30am. After calling 3 times to talk about the status, I was told the appointment time was with the drop off and not the actual service. They did not even look at my issues until 5pm, at which time it was too late to complete that day. At the very least, I would expect them to connect their monitor to spit out a service code right away.

Website only lets you make service reservations for preset services. Drove two hours down from the mountains to have Jeep serviced. My preassigned service rep was out to lunch when I arrived. A sensor alerted that the parking assist needed attention. Dropped the car and went to lunch. Received a call that the car was ready but they did not look at the sensor. When I reminded the service rep that I live two hours away, she couldn?t have cared. Can?t help. When I picked up the vehicle, no explanation of services or results. Generally have received great service at this dealer (I?ve bought six Jeeps from them) this was definitely the worst ever.

Excellent and fast Service!!! There are other Jeep Dealerships that are closer to our home however, Auto Nation always gets our Jeeps in for service within a week.. Our tech kept us informed throughout the process. Thank You

Good experience. Good people. Good car. Good selection.

I wish I could give zero or a negative score for this dealership! We bought our own parts online from a different Chrysler Dealership located in New York. We went to install the parts and they are determined to be defective and this dealership would not get the part covered under warranty from Chrysler! So we had to pay for the part all over again! Totally not fair and unjust treatment by Chrysler and this dealership. They knew that this feedback is coming and so they purposely did not send me the dealership feedback form, that they encourage you to "write you are highly satisfied and give only the best review"... This was NOT provided to me...

I have had frustrating and inefficient service at the AutoNation Jeep service center time and again. My first concern took over FOUR MONTHS to finally be taken care of. Then my air conditioner started acting up after 5 months of owning my new Jeep. I scheduled an appointment and drove 45 minutes across town to the service center for my appointment time. I was told, "We are backed up and won't be able to see your car for 3 days. But you'll have to leave it here or you will lose your place in line." There was no way that I could be without a car for three days and said, "But I had an appointment!" and they replied, "The appointment is just to get in the service line, not to actually have anything looked at or fixed." How frustrating! They do not seem to care or value your time. I will not get my Jeep serviced at the AutoNation dealership ever again. Don't waste your time!

I wish I could give zero or a negative score for this dealership! We bought our own parts online from a different Chrysler Dealership located in New York. We went to install the parts and they are determined to be defective and this dealership would not get the part covered under warranty from Chrysler! So we had to pay for the part all over again! Totally not fair and unjust treatment by Chrysler and this dealership. They knew that this feedback is coming and so they purposely did not send me the dealership feedback form, that they encourage you to "write you are highly satisfied and give only the best review"... This was NOT provided to me...

I have had frustrating and inefficient service at the AutoNation Jeep service center time and again. My first concern took over FOUR MONTHS to finally be taken care of. Then my air conditioner started acting up after 5 months of owning my new Jeep. I scheduled an appointment and drove 45 minutes across town to the service center for my appointment time. I was told, "We are backed up and won't be able to see your car for 3 days. But you'll have to leave it here or you will lose your place in line." There was no way that I could be without a car for three days and said, "But I had an appointment!" and they replied, "The appointment is just to get in the service line, not to actually have anything looked at or fixed." How frustrating! They do not seem to care or value your time. I will not get my Jeep serviced at the AutoNation dealership ever again. Don't waste your time!

Airbag recall , had a issue with heater/ a/c controls. And had my Transfer case serviced. I payed out of pocket for the later that’s fine . After inspection next day the tec didn’t replace the intake manifold cover and the issue with heat/ a/c not resolved.. called the dealership talked with Jason Weber service Advisor. He’s like yea I have your engine cover sitting next to my desk. You can pick it up anytime. I’m very picky about my vehicles and maintenance. That said Jason just brushed me off. Not Cool . I bought that Jeep there brand new and have always promoted that dealership.. NO MORE..

They got me in and out as promised. Great experience.

I had my car service on 12/30/19 and was treated really well. I was given a time estimate and the Service Department met that estimate with flying colors. All work was done well.

Excellent experience! Dan, Allan and the GM went above and beyond to help me get into my new vehicle. This is my second vehicle from AutoNation Chrysler Jeep Broadway. No complaints here! Highly recommended! Join the Jeep Family! A-1 Service!

Great experience trading vehicle. With the help of Dan and Allan I was able to get EXACTLY what I wanted in a car. I highly recommend this Jeep Dealer if you are in the market for a new Jeep!

Good service. The buying process was smooth. I will recommend this dealership.

Great service friendly staff

They refused to sell us a vehicle for the advertise price. It was a bait and switch just to get us in the door. Do not buy vehicles from this place.

BAIT AND SWITCH! They are dishonest about prices and do not honor advertised prices. Do no not purchase vehicles from this place. Very disappointing.

My heat/cool fan has been working only intermittently and had recently gotten worse. I made an early morning appointment for December 6th. Dropped the car off the night before since I had to work the next day. I called the morning of the appointment to offer more information on the issue. I had to call mid afternoon for an update as I hadn’t heard anything. I was told my car was still not done and would most likely not be fixed that day. I ended up going to get my car around 5 as they were waiting on warranty information to see what would be covered. Zeke was supposed to call me the following Monday to let me know what Jeep had decided. I did not receive a call and finally called the week after. I was told they were still waiting on warranty information over 1 week past my original appointment. I expressed concern with needing my repairs completed before heading to the mountains at the end of the month since the fan only works some of the time that affects the defrost and the heat. It has been a cold month driving my Jeep. Zeke told me he was emailing Jeep again that day on my behalf. I still had not heard back and called again on the 23rd. Another service advisor answered and took a message as Zeke was with another customer. I was unable to answer my phone as I was at work. Unfortunately my voicemail was full but there was never another attempt to contact me again. My original appointment was over 3 weeks ago. Very disappointed that it is apparently very difficult to actually get my car fixed.

I am very pleased with the service. Made appointment for 7 am I was out the door 745. What I like about the waiting room very clean comfortable. The service person John very friendly and knowledgeable about my car, services that recommended. Very pleased this time.

If I could rate it less than 1star I would. We bought a new Jeep and from the day we drive it off the lot it has had problems and they want to charge us every time to loot at the issues under warranty. We prepaid for our oil changes and booked our appointments months in advance. It took over 2 hours for an oil change then a couple days later the car was over heating. The mechanics never put the cap back on and there was no coolant left in the car ! Worst experience and ruining our family Christmas together causing unnecessary stress. I bought a new car to avoid car stress.

Excellent service for my vehicle and me. I make appointments and they are always ready for me and extremely knowledgeable about my vehicle.

I had a leased Grand Cherokee that I ended up buying. First American vehicle so I'm skeptical of quality and service. I took it in for an oil change and was told I needed to replace the radiator, the original quote I received was just shy of $2k. Luckily I had a Vehicle Protection Plan. That price is a little steep regardless. When I got the car back, I was told I needed to replace the steering rack. Another $2k. This car had 38k miles on it and has never been used for anything other than commuting so I'm not entirely sure why so much work was needed, conveniently, AFTER I had actually purchased the car. This has eroded my confidence in American cars which was low to begin with. However, I've never had an issue with my Jeep and my service advisor Rod, was outstanding. He is good at building trust and rapport which these days, just doesn't exist. If you do need service, I'd recommend speaking to Rod. Overall I'd recommend this dealership to someone and from a sales perspective, Lauren Oar. She is phenomenal and diligent.

Great experience buying my 2019 Grand Cherokee Overland at AutoNation Jeep on Broadway in October. I brought it in for some minor warranty work on 12/18/2019, related to the Stop/Start feature. Work was completed and now everything is working great! Zach Perry was my Service Advisor and handled everything in a very professional manner. He under promised and over delivered!

Consistently receive excellent customer service, from the time I check in until the time I pick my car up. Repairs are done correctly the first time, no hidden charges, the work is explained to me in advance and my car is returned when promised.

They took my car in for service as soon as I got there! Rod Riverva kept checking on me and letting me know what was going on!

Great service, finished my Jeep hours earlier then originally discussed