Was treated with respect and courtesy. Although I did not get a chance to speak to him, I notice that service person, Jim, was still there. From the time I bought the Jeep he has always been helpful and professional. If others are following his example, you will have a great service area.

Amazing service and very friendly staff members. No problems, great communication and I now have a new place for my Jeep service!

When I came to pick my car up after my service appointment they returned my car to me with a hole in my passenger rear tire (my tire was completely flat) and my rim scratched and dented. They replaced the tire (ignored the rim) without telling me that having 1 brand new tire and 3 older tires would cause even more issues for my transmissions. Now I'm stuck paying for 3 new tires + an alignment.

Had the WORST customer service, today, when I went in for a pre-scheduled oil change. I arrived, and stood in front of the desks, while two people were on the phone. Another person was standing in front of a computer, but even when he finally acknowledged my presence, told me he couldn't check me in. I waited 10 minutes, before one of the guys finally got off the phone, and and said, "hello." In the meantime, another person was also standing in front of a computer, farther down the line, looked at me, and then looked back at the computer, without saying anything to me, either. They told me it would be, 1-1.5 hours. I had no problem with that. I could see they were busy. About 30 minutes later, I decided to walk out, and get some lunch, and thought good manners dictate that I should let them know. Once again, I stood in front of the desks, while two people were on the phone, and two other people stood in front of a computer, right next to them, looked at me, and then looked back at the computer screen, without saying anything. I gave up waiting, and went to get lunch. They called, while I was still eating, to say that my car was ready. Needless to say, I was a bit snippy, by the time I returned, to sign the paperwork, and pay. If a service department, at a car dealership has only two people, who are allowed to take care of customers, and those people are also on the phone all day, and therefore, unable to take care of the customers, physically standing in front of them, something is wrong with the management, making those decisions.

I had a negative customer service experience at Autonation with the employee who was responsible for fixing my car. In the 3 phone calls we had he was dismissive of my issue, didn't let me talk or answer his questions and used terms like "where you setting me up for failure?", and "what kind of mechanic do you usually go to, like just some guys in a backyard or some hole in the wall shop, how many employees do they have". He identified a problem that would cost $800 to fix, so I declined the service. I took my car to my regular mechanic who discovered a screw loose in the coolant which caused coolant to leak all over, and suggested I take it back to Autonation and ask them to fix it since they had left it unscrewed. Overall, a very negative experience and I will not be taking my car back there.

Worst service department I have ever used.

received a letter in the mail for a recall on a part for my jeep. so I called and was told they have my part and my appointment was set for Friday. My husband got the day off of work to ' get it fixed' easy right? WRONG! Went in an was greeted by a very rude service person and then called the service manager an no answer. So we called the service department an again was greeted by a very rude person. The sales people are awesome but if you have a problem with your car it's not worth going there to get it fixed there at all! EW

Ultimately the service on the car was great, but communication during the day was non-existent. Second time this has happened. It's frustrating to drop your car off at 6:45a (with an appointment) and never hear anything until we call them. I had no idea at 4p if I was getting my car back that day even though we had called them twice. Fortunately it was fixed when we showed up at 4:30 and under warranty as well. The service person was very friendly and told us that they were slammed all day.

Disappointed in their service. I purchased 4 vehicles from them but my last Vehicle will be my last. As soon as I was out the door, the service delivery dropped off. I purchased a vehicle with some pending items and it was me that had to drive that process. After several dealership visits, many emails/phone calls unanswered.. I ended up researching and obtaining the parts myself. Then it was another process to get reimbursed. I did get a check at the end. Not again. Lost my business

I was in need to get my car in quickly, Bridgette was able to get me in quickly. Good service too

Reply Hello owner, if you are real person and real owner ( not a robot ), please let GM send me document. They still didnt send me document. I wrote this review last week but they still dont care. So if you are not robot, let them know and send me document. Im sure GM knows me. Dont say contact them again. As I wrote review last week, they dont care. ---------------------------------------------------------- Worst customer service. I bought wrangler last year and paid by cash in full. And I moved to Washington few weeks ago. So I requested some documents to general manager. He never sent me them. I dont remember how many times I called him and left massage. Also I kept asking through texting service on here google. I believe more 20 times. So I contacted main jeep company to get them but they said they are private company so I have to ask them. Really?? Private??? So Do Not buy car here. If you need some help, they are not going to help you. As I wrote, I requested to GM. That means no one is going to help you. Even main company cannot help you because it is private company. Haha Donot use this company. You dont know you will need any kind of help from them in future like me. If it happens, you never get any answer from them. THEY DONT CARE!!!!!

After some very frustration car shopping moments, Jesus at AutoNation on Broadway comepletely changed my experience to a fun and satisfying one! He was not only concerned with what I needed, he also make sure that I was happy all the way to the end. He knew exactly what he was talking about every step of the way! Exceptional employee and management team! Thank you!!

We bought a 2017 grand Cherokee summit in August of this year. We bought the maintenance package as they told us it was a good deal. In April as I was looking through our booklet they gave us with info in it I noticed a card for the jeep wave program which when we bought vehicle no mention about this. The jeep wave offers 2 oil changes a year for free plus a few other offers. This wave program comes complimentary with your jeep. So I called Rameen and he said he knew nothing about the wave program. So we decided to cancel our maintenance package and he would send email with info on doing that. That was 3 weeks ago still no email. I left 5 messages. I find it hard to believe they are not aware of this jeep wave program. Please check your packet to see if you have this offer before you buy the maintenance package!

I have purchased two cars from Autonation Chrysler Jeep; a 2014 Jeep Grand Cherokee and a 2015 Jeep Wrangler Sahara. Based on my experiences with sales (with the exception of my experiences Jesus) and service experiences (the exception of my experiences Jesse) with Autonation I will never buy another car from this business nor would I recommend it to any of my friends and colleagues. First, I took my Wrangler in for a standard oil change. When I left the dealership with it, and my husband was driving the car on the I-25 the hood flew up and obstructed his vision. Luckily, he was able to move to the side and fix it. Secondly, I took the car back in because of an unrelated issue. When the car was fixed, I was driving it home and suddenly the check engine light came on. I immediately took the car back and was told that someone who fixed it forgot to put a cap back on somewhere. I had to wait longer for them to look at the car and make sure there was no new damage. Third, I purchased the Grand Cherokee and bought the best coverage. When we were going through the coverage I was told that the two minor dings in the car could be removed with the coverage. However, when I called to get this done they said this could not be fixed because they were already there when the car was purchased. I felt I had been deceived by Autonation. The service manager offered to take care of it. Therefore, I scheduled an appointment and waited in the dealership for three hours. When I asked about my car I was told the guy who was supposed to do it never showed up and that they would schedule an appointment for the guy to come to my house to fix it. That never happened. Fourth, the windshield of the Grand Cherokee cracked. I used the coverage I had purchased to have it replaced. Initially, I was told that the windshield would be replaced with the sun visor on it. However, when the guy came to my house to do the work he told me that they would not replace the visor. Fifth, the salesperson told me when I purchased the Grand Cherokee that there was another key and she would find it and mail it to me. That never happened. About three months later I had to go back to the dealership to request the key. Finally, the tire blew on my Grand Cherokee. I could not get the tire changed on the highway because I never received the key I needed to unbolt the tire. Therefore, I had to have my car towed to the dealership on a Sunday so it could get fixed. All of these things may be minor if looked at individually, but collectively they speak to shoddy service. I am tired of being consistently disappointed in Autonation and questioning if I should have ever bought vehicles from the organization in the first place. Going forward I would basically like what I was promised, good service and no major problems. I have real doubts that this will ever happen.

We were recently informed that our entire engine would need to be replaced. Phil at AutoNation Broadway was incredibly helpful through the process of navigating our warranty, getting us a rental car, and communicating with us along the way. Phil helped us to feel comfortable in a very stressful situation. We will be taking our Jeep to be serviced here from now on.

I would rate it higher as I do like the dealership and the personnel are very friendly. My reason for the lower rating is that I have had two service appointments for LOF. Both of these LOF's took over two hours to complete. Auto Nation did step up in both cases and paid for the LOFs. I still like the dealer and will probably trade my JK for a new JL.

Update: still the worst. Treated like dirt because I am a women— ignited, car took over an hour and a half longer than I was told at the start, the person “caring” for me left for lunch while I sat there STARVING. If you are a woman, go elsewhere, these boys never learn. They take care of the men and ignore us all day. Worst service. Ignored for twenty straight minutes even though I was pulled in the garage. Phone was busy all day.

A shits show. That's literally all. They lie about timing EVERYTIME. I spend upwards of 3+ hours for an oil change EVERYTIME. I would argue that its because I am a woman (the male customers get treated much better) but I don't think I even have to argue that. Itss fact.

Service was great. Jessie in service is an asset to the dealership.

Hard sale don't buy

I had a very good experience. The process was straight forward and the sales rep, Jesus, was professional/

Live in Nebraska, told them I had 30 days to plate my car. Started calling when I found out my paperwork was not at our courthouse. Could not get anyone to return a call. Finally spoke with Amy ay Autonation Ford on Tuesday, she said she would overnight my paperwork. Well, no paperwork here, Wed., Thursday or a Friday. Amy will not return a call to me. I am now a week late getting my car plated. My salesperson will not return a call. It is ridiculous! Will not be a repeat customer! Worst customer service I have ever experienced!

It was quick and easy. I was kept informed the entire time.

My new 2018 black Jeep Grand Cherokee did not look clean when I picked it up at Autonation on Broadway. It also had 430 miles on the odometer. After the first hand car wash, I realized it was covered in hard water mineral deposits. There also was no owner’s manual in the vehicle. I called twice to leave messages about the missing manual to the sales woman that sold me the car. I texted to their on line sales site. 5 days had passed with no response so I finally had to drive there to get a manual. At that point, I do not feel confident that they would/could do a good job with my car exterior surface problem. Spent 5 hours with polishing correction followed by a paint sealant myself. Some of hard water is permanent etching and will not come off the black. I will not purchase from this Autonation in the future.

Way expensive for what they are. Sales staff very busy with paperwork. We bought Subarus from groove instead :)

Every time I have had to come into Auto Nation, it has been the biggest hassle. They’ve lost my keys twice, they told me i didn’t have rental coverage and then when my husband went in they apologized and said we actually did, no one ever seems to know what’s going on, they don’t offer courtesy vehicles even when you spend $60k+, they’ve missed 2 nails in my tires - for nice resulting in a flat the day the day after my car was serviced and now I’ve taken my car in twice in the last few months for the AC as they didn’t fully fix it the first time and I was told it would take 1 day, yet it was there for 3!!!! I honestly want to trade my car in for the exact same one, just at a different dealership. So basically NEVER BUY A CAR FROM AUTO NATION :)

I’ve never had such an amazing experience buying a car before. They made it work for us to get the car we wanted. I want everyone to go to them! Best decision you’ll ever make! Melynda was the most helpful and informative sales associate. She was well prepared for the appointment and drive the at before we arrived to be more helpful. Cameron was the hero that made the deal happen. He made the whole experience fun and enjoyable! What a great team.

Was nice to see that they caught a possible problem before it became one. Very nice experience.

Poor communication skills are just the tip of the iceberg at Broadway Jeep. From our service advisor Jesse to the service manager Justin and on to their GM Sean Parker. You'd literally have to teach poor communication during orientation to have such a consistent lack of it. I warn current and potential Jeep/Chrysler customers that this facility and Mopar can, as they are in my case, potentially not stand by their products and contracts. They care nothing to saddle a loyal consumer (3rd time Wrangler owner here...'93,'04,'11) with additional costs like car rental and time missed from work, with no concern or care for fair explanation or justification. Nor does anybody all the way up to their general manager Sean Parker care to help consumers find resolutions to problems when the obvious routes are blocked. To not even get offered some kind of a creative solution to the problem my Wrangled has, just speaks volumes to the lack of problem solving abilities of this dealership and again speaks to their disregard for brand loyalty. They can and will sell you one thing, in my case a Lifetime Max Care Warranty, and simply deny repairs for reasons not explicitly stated in said contract or owners manual! The irony that on one of my visits to the dealership after not getting phone calls returned, I witness the owner a 2016 Wrangler with a burned out clutch getting terrible customer service from the service manager Justin, again speaks to the consistently terrible manner in which this dealership treats it's customer's!

This dealership gave us very poor customer service. I would not recommend them or purchase another vehicle with them. We found a used car through carguru.com that they were selling. The advertised price on carguru.com said that "the price you see is the price you paid, dealership fees included." When we go to the dealership to look at this vehicle, they write us up price that is $800 in excess of the advertised price. This dealership moto is "the price you see is the price you pay...no haggle." When we asked about the $800 in additional fees, we were told they were required. After a few calls later that day, the sales person had to get the price advertised approved by her manager. The advertised price apparently was approved but it wasn't without us calling several times and asking them to sell it to us for the price advertised. Then my husband goes to purchase the car the following day, is told it comes with 2 sets of keys. He signs the paperwork and pays for the vehicle. The salesperson then comes back and says she can only find one key. A manager on duty says "we'll get this taken care of." My husband leaves with the car thinking they will assist in finding or replacing the second key. 4 weeks later, many unanswered voicemails, going back into the dealership, we still do not have a second key. Lastly, we went to register the car at the DMV and didn't have the emissions test. The seller is responsible for the emissions test. We were not told anything of this when we purchased it or received anything in the mail. We called the dealership last week and were told, "you should have received a voucher to go and get the emissions test done, we'll get that in the mail to you." A week later, nothing has come in the mail. Very very poor customer service.

Bridget did a great job with our Jeep servicing recently. Very knowledgeable she explained all the service items to our satisfaction.

efficient, fast, clean, professional. I love my Jeep!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Terrible Employees who do a terrible Job.

I have two cars from this dealership and they always take care of me, fast and efficient.

Allen our salesman went above and beyond as did the sales manager. We will be back and tell all our friends as family!!!

I was scheduled to have two recalls fixed. Unfortunately, only one was fixed because they didn’t have the part for the second recall. Now I have to waste another day going back to fix the other recall. The peron who scheduled me did not check to see it the part was in stock. He said it was his fault and apologized, but who will compensate me for my time when I have to return?

We are happy with the customer service at this dealership. We had clicking/ tapping noise coming from our vehicle and had taken the van to a Chrysler dealership in Castle Rock, CO multiple times, and each time they held our car for some time and provided no explanation around the cause or their process for evaluating. The experience was disheartening very wasteful of our time, so we made the trip to Littleton and brought our van back to this dealership (where we had originally purchased almost 3 years ago) and the experience was much more positive. This dealership (AutoNation in littleton) was willing to take a moment to understand the issue we were experiencing, including having their team take a look at my video of the sounds were were hearing. They were able to share with me their process and insight as to what was causing the sounds from the van. The communication (our rep was Chris P) was key to a positive experience. Thank you.

Great service, and very friendly staff. Pleasant dealership to go too. Chris Kelley got me the truck I wanted and worked with me on the price. He also took my lease and my used truck off my hands and made the transaction pain free. This guy knows how to treat customers and make everything worry free. Great dealership! Everyone should go to this dealership.

Great service, and very friendly staff. Pleasant dealership to go too. Chris Kelley got me the truck I wanted and worked with me ion the price. He also took my lease and my used truck off my hands and made the transaction pain free. This guy knows how to treat customers and make everything worry free. Great dealership!

When i first came to drop my car off the guys acted annoyed they had to work on my vehicle and were complaining about how many issues I listed. Didn't make me feel confident.... They diagnosed some problems at $85/30 minutes, installed a new battery, and fixed my passenger door because the plastic was ripping away from the frame. Overall, I was happy with the work they did but just a bit put off by first impressions.

Sales people were great and went above and beyond.

Quick and thorough service from technicians with knowledge and politeness.

Great experience very friendly and helpful. Got new tired as well

I went in to have them service my 2015 Jeep Wrangler that had an electrical problem. Not only did they fix the problem, but they shuttled me home and back again at the end of the day to pick up my Jeep. They did a great job and communicated well all along the way. Cheers!

Bridget in Service Dept. Was excellent to work with on service of my 2012 Overland. Always professional, knowledgeable and courteous. This is my 8th Jeep, 6 of which I purchased from Broadway Jeep. Always happy with transactions from purchase to service.

Great service on my JKU as always! Easy to schedule online and was done on time.

I have been going here for the last 4 years I believe because this is where I purchased my car to have it serviced for oil changes whatever my car needed and this past Saturday was a nightmare. I had a scheduled oil change appointment for this past Saturday at 8 a.m. I was not told that my warranty on my own oil changes had ran out so be prepared to pay for the next oil change that was the first thing. When I arrived two other cars were in front of me and I sure hope they had a scheduled 8am appointment as well my car was the third car to go back to service. I was told by somebody in service that I would be responsible for the oil change payment of $53 I said how come I wasn't told this the last visit I was here or when I schedule the appointment isn't that good customer service. The gentleman said I'm just filling in so I said wow my car is already back in service I guess I really don't have a choice but I won't be coming back and he said there's nothing he could do about it take it up with Finance. Next Issue sat there for an hour and a half and they checked out a gal who came way after me so I went up to the guy and service guy was very disrespectful and told him I've been sitting here for a while how come my car hasn't been checked out and he said while we don't carry GMC oil. I have never heard that in my entire life he said we have to get it from Auto Zone. What kind of nonsense is that! I told the rude kid how is that acceptable and he said that's not my problem I said what do you mean that's not your problem this gentleman overheared him tell me this. I have to pay $53 for my oil change and he said I don't know what he told you he just quit on the job. I said now you're telling me I have to wait till AutoZone opens for you to put oil in my car this is wrong he said I can't do anything about it so I went up to the front desk and I asked for manager and he said what's the issue and I explain to him what happened to me back in service so manager walked up and said he would take care of it. So then I went to the back because I noticed right away all of a sudden my car was pulled up in the service area hopefully they put oil in my car. Then I told the service guy don't you ever disrespect me like that again because I will have your job and he told me that I'm the one that went off on him which is a total lie you could ask the other customers that were sitting in the waiting room with me so then I went up to cash out and get my keys for my car the oil change is now $75 $75 for them to run to AutoZone to put oil in my car really. So then the manager came up to me and asked me if everything was okay I said no it's not okay I said you're charging me $75 for oil change when I when I was told it was going to be $53 for all the crap I just went through. Linda that was in the area had my back and said how long I had been there and it was wrong and said it in front of the manager how I was treated I was planning on buying my next car with this AutoNation but now you could forget it and I've told 10 people and I'm sure they've told 10 people and they've told 10 people about your service there I don't know which changed but I will never shop there again! If I knew all this drama was going to happen I would have went to Walmart and got a oil change for $38.

Friendly, helpful staff in the parts and service department.

I have come here numerous times. The customer service is excellent. I had a Jeep service advisor that did an outstanding job asking questions, working with my schedule and helping me with payment options. Only reason for a 4/5 is their price. 160$/hr is excessive. There are many shops that are 99-110$/hr in the area that provide quality work.

If I was just writing the review on the sales process, this place would get 5 stars. Derek the salesman was great. We never felt pressure, until that is we went to the financial person. After hearing him trying to get us to buy a warranty for $4000 dollars (which in itself is laughable, I can’t imagine anyone would see that as cost effective in any situation) after sitting through some “funny math” for more than 20 minutes, and repeatedly telling him “not interested” he kept pushing and pushing, to almost a point of frustration causing me to just leave. Other than the financial aspect it was as much of a pleasant experience as buying a car can be. Edit: Two days after getting my car, I and my wife get a call from the financial dept. There were three areas where the financial person had missed asking for info or signatures. I know we are all human and make mistakes, but I feel if he was less concerned about upsaling me on a warranty I clearly adid not want, and more concerned at doing a proper job with getting me out the door correctly, I would not have had to make a special trip down to the dealership to correct those mistakes. All I can say is when it is time to upgrade my other car I will not buy from Auto Nation.

I live in Crested Butte and recently came to the Broadway site for regular service...spent the night to do so. When I got my car back and drove on the highway, I experienced a shimmy in the steering. I had paid for a full alignment. I drove immediately back and described the situation. The staff immediately addressed my issue...made some changes, and I drove home a satisfied customer. Thanks to your team for excellent service

Good service when your buying, once your out the door they could care less about you, on to the next sale !!! If you expect service after you buy your vehicle GOOD LUCK.

The guys I talked to were helpful and friendly. I need more characters to submit....

Six months ago I had given this business 4 stars. Now I must give it 1. My original post below remains true. The service department is where everything fell apart. Getting an appointment is a complete nightmare. Even after I was promised getting a last minute appointment would not be a problem do to my long distance situation. I’m stuck to use them as I contracted for the vehicle for service there at that location during the deal. The service department dented my hood while installing new wipers. They called after the service. I informed them of the dent which I didn’t notice till the day after on Sunday. (It’s a small dent). But I had to be home 400 miles away. So can’t return till I’m in town again. But the Representative stated after I left it more than likely would be too late for Jeep to fix it. 🙄. She said she’d get back to me, but nothing. So I will have my trusted Corvette mechanic fix the dent at my cost. I’m angry for the simple reason I paid $40.00 (wipers) for a hood dent that Jeep could care less about. ⭐️ ⭐️⭐️⭐️ 6 months ago. Alan the salesman was perfect, no high pressure, no lying, honoring the Internet price, giving us the deals we wanted, fair all around! The Jeep Cherokee Latitude we bought loaded with all kinds of options has been Awesome on the highway and in heavy traffic it's extremely comfortable. We couldn't be more happy. We also wanna thank Lauren and Dan. Everybody went above and beyond... Thank you. It's nice to have "Honest" sales people in the car industry. People don't pay too much! I shopped everywhere this time. And this Dealer easily won my business, and that's not easy! Thanks Jeep! Lol!

Loren Oar was amazingly patient and helpful with us for picking out our new vehicle.

Edit; they do what they say they're going to do. Darnit. I have to give two stars unfortunately. I love my vehicle. 100% happy with that purchase. Sales was a pleasant experience. However, the financier was rather dishonest in reply to a very direct question I asked about a warranty package transferring with ownership. This pushed me into a $4000 dollar sale on information that was quite starkly different from the actual terms. Granted, I didn't read the fine print right that moment but, this person's job is to answer the exact questions I asked. Ideally, in good faith and knowledge. I did raise my concern and we have agreed to cancel the package I was sold. This is refreshing but, I'm still unsettled. I do believe this guy will be dishonest with more buyers. The implications of why he feels compelled to do so are...not quite stand up behavior at all. I adore Jeep and I'm hoping to build a great relationship with this dealer for life. Being misled out of the gate rather soiled that ideal for me. I'd be quite pleasantly surprised if we can move forward and the dealership does something appropriate to earn my trust back. I want this review to be 5 stars. Misleading customers, whether it be intentional or not, is a massive let down in today's society. Especially when there are large sums of money involved. I'd like to add, I think I'm quite an amiable individual. To sum, great people up front. Dismal experience thus far with the finance manager. And that has effected my long term view of the dealership as a whole.

Everyone was very nice and helpful. I appreciate the fact that I was quoted longer than it actually took for the repairs.

Amazingly fast service

Showed up for an appointment they were not ready for us waited an hour to test drive a vehicle. Sales staff were great with my kids. When the temporary tag was getting close to expire we never received an emissions test certificate tried to contact the finance and sales personnel left messages never got a return call. We decided to pay for it our selves then the vehicle wouldn't pass emissions no contact from autonation to get these issues resolved. This is our second car we bought from autonation because the first experience was great not stressful but I am sure it'll be our last purchase from autonation.

The people were nice enough. Not overly friendly but fine, but two things stick in my craw. One, I had called a week in advance to make my appointment to have a recall notice fix done on my Liberty for the ball joints, and when I got a call the next day from the service adviser he said that they didn't have them in stock. Really? They knew a week in advance that I was coming in for that specific recall notice repair and they don't have the part? Now I have to bring it back AGAIN in a week or so. Inconvenient and frustrating. Secondly, your prices are SO DANG HIGH! Last night when I picked up my car I spent almost $700 to have an oil/filter change, A/C recharge/check, and a transmission fluid flush, gasket and filter change. Seriously?!!!! This is crazy expensive. After I get the recall work done this will probably be the last time I have my car serviced at AutoNation Jeep. Seriously disappointed...

Quick, painless, easy oil change. Started on schedule; got me in and out quickly.

Overall experience was good. My Service Advisor, Zack, kept me informed about the repairs. Communication is key and Zack provided that service.

I had a great buying experience at AutoNation Jeep. Everyone I came in contact with was very helpful!

Service was as expected and accommodations to wait were good.

Jared is awesome I'm sure we were being a pain but he was there for everything. Definitely would recommend to friends and family.

Chris was so helpful,he even escort us on our way out to our vehicle. Excellent service and very polite!

My experience was great. Chris Pawl was great. He explained everything and even helped out with some discounts. Since we didn't purchase our Jeep here, this was my first experience with AutoNation Jeep Chrysler of Littleton. It was a very smooth, stress free experience.

We found what we were looking for online - the dealership actually honors the online prices without any hidden fees or add-ons. The sales person made the process easy without making us "hang out" for long periods of time. Great experience for the buyer.

Jesus was an excellent. The Jeep sold itself, Jesus sold the dealership's reputation. Also the Finance Director was more than willing to help in any way possible. I'll be back for my next purchase. Thank you!

Low pressure, knowledgeable staff, good selection and fair pricing.

Phil was amazing. Very thorough and great communication

Terrible customer service! No care for small time business. If your not buying a car they could care less about your needs! Parts, service, questions... Don't bother!!!!

DO NOT SERVICE YOUR CAR AT THIS DEALERSHIP!!!! I would give this place zero stars if I could, but I guess the one star will give them credit for their sales department. About 3 years ago I worked with Derek Powers and he got me a great deal, found a car in my price range, and has still kept in touch with me since then. But that’s not the reason for this review. It all started about a year and a half ago with small things like tire pressure not being filled up. Not the end of the world, but when service techs do a multi point inspection and say your tires are all at 36 psi and you get in your car and 2 tires say they are below 30 psi, that’s frustrating, and honestly back then I should’ve known that the techs couldn’t be trusted because it only gets worse from there. Oh and by the way, I drive a 2016 Jeep Cherokee that I bought brand spanking new, so I’m the only owner that car has had. So fast forward to late last year, and I’m in for another routine oil change and they tossed in the multi point. Once I left the dealership, I had the weird urge to check my previous multi inspection from about 4 months prior, and I noticed something very cool... it seemed that my car had been fitted with the very rare self-healing brake pads that managed to grow back 4mm of depth over the course of about 6,000 miles being driven. You can figure out what happened there.... About a month ago, I had to take my car in to get a new battery. Piece of cake, right? They hand me my keys, I get in my car, and suddenly an earthquake hits when I start my car. A little odd. So I throw it in reverse to leave and I nearly get whip lash from how violently the cabin of the car is shaking me around. So I head back in, and tell the service advisor Phillip (who’s an awesome guy to work with), and he calls up the tech. I explain what happened to the tech and he stares at me like I’m crazy. So I toss him the key and tell him to hop in. We go out and now from the outside, you can visibly see my car shaking, which is not the condition I left the car in when I dropped it off. He takes it back to the shop to look at it. He comes into the lobby and tells me that an engine coil blew and was causing a misfire. Even had the faulty coil in hand to show me what happened. I asked how this could happen, and his exact words to me are “sometimes a fully charged battery has too much juice for these coils”..... hmmmm seems like BS to me. But anyways, now I go from getting a new battery to getting charged over $650 for a new engine coil on a car that has about 44,000 miles on it. The service manager, Justin, also tries to tell me that coils can go bad anywhere from 10,000 miles to 150,000 miles, it’s very random. So I go home and start some research. First of all, I can’t find a single article in regards to fully charged batteries blowing out engine components- that’s just completely false. I reached out to the GM of the shop, and he needs to find a new job, because he blew me off and didn’t care to help figure out what his 1-Star service department did wrong. Justin, the service manager, stood by his service tech’s word and believed it was a total fluke accident. So I ask my brother-in-law, who actually rebuilds entire engine blocks on Subaru’s and designs rockets for ULA (he’s kinda a genius), and I start explaining to him the fact that I needed a new battery and things went wrong. Mid sentence, he interrupts me and must have been reading my mind, because once he heard “new battery” and “coil”, he said “oh they shorted out your battery while replacing it and it caused your #4 engine coil to blow”.... which is exactly what happened. He said he could literally go duplicate exactly what the tech did, which also means the tech dropped my car off and said it was ready while driving it with the engine misfiring, yet failed to say anything and have the guts to own up to the mistake he made. So very very very long story short, the techs here all need to be fired because they can’t be trusted to check air pressure, let alone any other service on a car.

Showed up fro scheduled 11am apt to have someone look at possible water pump problem/leak. At 530, we called, not them to find out they hadn't even looked at it. Had to leave it overnight (inconvenient) to be told at noon they next day it needed new water pump and serpentine belt and wouldn't be until Monday night. Went to pick it up an hour later (work not approved to be done) and had to pay $164 'diagnostic test'

Took hours to get the car after I agreed to buy, all the things they said they would fix they didn't, didn't tell me they weren't going to fix it. Took a week after calling everyday for an update on service to finally get in, dropped the car off and received a call two days later they still weren't getting to it, and then confirmed service didn't even know what they were supposed to fix. Still dont have the car that they sold me.

Excellent customer service! Fastest oil change and program updates completed on our car! Highly recommended!!

This was by far the easiest and greatest car buying experience I have ever had! I was coming in from another state with very limited time to complete the transaction of buying my Jeep. I located the Jeep online, spoke with Lauren Oar the online Rep. and we were off to the races! When I arrived on the morning of purchasing, everything was ready to go. There was even a welcoming banner with my name on it! Talk about feeling special! Between Lauren and Jeromy Archuleta in financing, my transaction was totally flawless and totally completed within 45 minutes to an hour tops. But, something very important to mention. Lauren and Jeromy were very personable and both have great customer service skills. When we left the dealership, we felt like we were saying goodbye to our new friends.

The mechanics are good but watch out for jim in service. He will rip you off, and when you call him out on it, he will play stupid. Jim snuck in an charged me an extra $200 bucks from the original price he quoted me. Then had the nerve to try to charge me $1000.00 for a EGR install. Its a 65 dollar part, two bolts, took me 20min to install. Good luck, sleezy dealership like the rest.

Fast, friendly service and great people. Chris kept me informed of progress and I would definitely recommend anyone who needs service to go.

Well the most important thing is that so far the Jeep works great after service. Unfortunately several things that were in my car before service are now missing. My advice is to empty your vehicle before letting them have it. Sticky fingers ruin reputations.

This was one of the worst car buying experiences I have ever had. I was contacted by the internet sales manager, Lauren Oar. She understood that I was only in town for ONE day and that I needed this transaction to be very efficient. She told me on the phone that she would have the car I was looking at pulled at and ready to test drive. My son and I came into the showroom and had to wait 20 minutes before the car was brought around. We were introduced to a different salesperson, she was very nice. After deciding that a bigger vehicle was preferred, we were told that the car we were looking for was at a "sister lot" and could be retrieved so we could test drive it. I said that was great. I filled out the internet forms for the trade-in appraisal and a couple of other different forms. I told Lauren that my son and I would go eat lunch and then return to drive the Grand Cherokee. After lunch, I texted Lauren to let her know we were on the way back. I asked if the Grand Cherokee was ready to drive. She did not respond. After 15 minutes, I texted her again. I asked if the GC was available and ready for us to drive. She told me no, someone had to get it from the "sister lot," and it could not be retrieved if we were not there. Two minutes later, I walked through the front door. I saw Lauren and asked her why she did not get the GC there while we were at lunch. She told me that she misunderstood and did not realize I wanted to see the car. So, after another 2 hours of waiting and being asked to fill out a credit application, they sent someone to the "sister lot" to pick up the GC. While I was waiting, Lauren asked me to go ahead into the finance department and sign the contracts for the vehicle! I was surprised. I asked her, "You want me to sign a contract and purchase a vehicle that I have not even seen, that is not even here?" She said, "Yes, it will save time. You can tear the contract up if you don't want the car. And you have 5 days/250 miles to return the car if you don't like it." I declined. She then proceeded to go to the sales manager's desk to mock my decision. The car finally got to the showroom. We drove it. We decided to buy it. We waited another 1.5 hours to get into finance to sign the papers to buy this car. Sitting in the finance office, the nice gentleman in here hands over a piece of paper that says because the car was purchased from another dealership we were not entitled to the "5-day/250-mile return offer." Hmmm. In addition, I was charged $600 for the process of the salesperson going and retrieving this GC from the "sister lot." At ANY point during the day, had someone said "You can drive 25 miles to a different dealership and go see this GC yourself and save a $600 processing fee," I would have done that. But nobody bothered to make it known that a "sister lot" meant "we purchase the vehicle then charge you $600 to drive it over here." That is shady. Lauren was rude and condescending. Not one time was I referred to by my last name. I was called Katrina the entire day. Not Mrs. X or Dr. X as is preferred when a person has earned a doctorate degree. Business casual takes on an entirely different meaning when walking into this dealership. There were a number of people in "AutoNation" uniforms, but there were some, including Lauren that perhaps do not understand what Business casual is. Tank tops, leggings, long pointed fingernails, shirts that expose the decolletage are but a few of the dress code faux pas that can be seen here. Perhaps the corporate managers should make a site visit.

This place is a complete rip-off. I had my 2001 Jeep Grand Cherokee serviced on Mo 2/19 because of starting issues most likely related to the fuel filter and/or fuel pump. They confirmed that it was a defective fuel pump, quoted me ~$1100 for new fuel pump and fuel filter. I told them to go ahead and put it in. Service Rep Chris said they would need to order a compatible pump so the vehicle wouldn't be ready until Tues. Then all of a sudden, I got a call Mo night that the vehicle was ready after all because they "were able to get a pump from one of our sister stores." I thought "great." So I pick up the vehicle but two days later driving home from work I notice a loud whining sound coming from the fuel pump in the back. I call Service to ask whether that was normal and if I should bring it in so they can look at it again. Next available appointment wasn't until the following Wed. I specifically asked whether the vehicle was ok to drive in the meantime and was told "it should be fine." I leave Thurs for a skiing trip to Breck, pump starts whining again 15min into the trip and sure enough 15 miles before Frisco my "check engine light comes" on. So I stop and take it to a mechanic in Frisco - who diagnoses an airflow issue and says the pump is definitely not working properly, does not recommend to drive it back to Denver. Vehicle gets towed back to Auto Nation on Fr. Technicians look at the vehicle again and now claim that it was a clogged fuel filter causing the issue and that the pump itself is fine. Now I really wonder how the new fuel filter they supposedly put in with the new pump could already be clogged after driving the vehicle for less than 100 miles? Did they not check and replace the original fuel filter in the first place? Did I pay 1k+ for a new fuel pump that maybe didn't even cause the starting issues to begin with? I feel like I got screwed over massively and I've lost complete trust in this place. I will definitely not take my vehicle there again and I can't recommend this place to anyone. They reimbursed me for $25 for upgrading my AAA membership to get a free tow but refused to cover the $124 the Frisco mechanic charged me. The customer service experience throughout this whole ordeal was also completely ridiculous and unprofessional on part of Auto Nation. Also, please save yourself the obligatory message to contact your General Manager unless you are actually willing to offer a fair reimbursement for the additional charges your mishaps caused.

Awesome experience! Awesome customer service! Will definitely be going back!

Jesus was awesome would recommend auto nation to anyone buying a new or preowned Jeep! The process was smooth and timely which I like!

jessy in service dept really took care of me when a repair under warranty turned into a mishap from another source and covered the repair regardless.

Selecting the vehicle and pricing was outstanding. Couldn't not have been better. Car was ready when we got there. Financing was long and drawn out. That part took over 2 hours. Made a happy day into one of exasperation. Last minute attempts to get to buy different warranties and add ons. I said I'm not agreeing to buy anything last minute, and the guy said he still had to go over all the options. Ugh. No problem with lenders - great credit. What took so long???

If you like being ignored, this is the place to shop. Spent a solid 20 minutes (outside and inside) looking at cars until someone acknowledged me. Service center is fine, which is why there two stars instead of one.

The salesman Nathan I worked with was phenomenal. He is the only reason I went through with my purchase. I've bought three brand new vehicles from here and my most recent purchase will be my last. Worst experience ever.

Nathan is a phenomenal salesman but as far as the finance and service department personnel they are absolutely terrible.

I had the pleasure to meet Jim in the Service Department. He is awesome and right on top of things. I knew that I was in good hands when I left my vehicle with him. I was having transmission problems with my Cherokee. They fixed my vehicle within hours gave me a complimentary ride back to and from work. I really appreciate their honesty and courtesy. Wayne the mechanic is awesome. I will not go anywhere else but here in the future. Thank you for making my experience with you a memorable one.

Fast, friendly service when I went in to get a part for my Jeep. Took my Jeep in to get some electrical problems fixed. Turns out I also need a New driveshaft. They had my Jeep for two days. I spent over $2000 and I still need to get the original problem of the cruise control fixed. Also had trouble getting in touch with the service rep. Not happy because I'm going to be without a car again and I don't really trust them to fix the problem i took the jeep in for.

Great job by Jessy Marquerdt. I will be back. He went over all my options and fixed my vehicles ignition.

Awesome environment!! The people are fantastic and they have an amazing selection of Jeeps!!

I came in at around 10:00 am, WITHOUT an appointment, to have a recall done on my 2016 Jeep Grand Cherokee, arriving after the usual busy early morning rush. It was no problem without the appointment, and they had me in-and-out in less than an hour, which is fantastic! Even at that time of the morning the service drive was spotless, as is the whole store!!! Phillip Evdos was my Service Adviser. He was very courteous, efficient, and knowledgeable as to what I needed done. After the work was preformed, the Service Manager Justin Bantock even took a moment out of his usual busy day to introduce himself, wanting to make sure I was happy and that my visit was satisfactory. They are obviously interested in customer service at this Autonation Jeep Store. Needless to say, I will continue to give this store my business.

We have a 2011 Jeep Grand Cherokee and we are starting to regret its purchase. When we purchased the car, we got a lifetime warranty with it that the dealership sold at the time (Jeep at Arapahoe). The car only currently has 50K miles and the rack and pinion, motor mounts, among other things just went out. We were informed of these serious issues while we had the vehicle at a local mechanics shop that we trust while it was in for an oil change. Since we have the lifetime warranty, we have to take it to a dealership for any warranty work, so we dropped it off here while my husband was out of town for the week. Amazingly a bunch of other things not covered by warranty needed to be dealt with, like fluid differential and steering flush, etc. We paid and got the car back, and now the Jeep pulls when driving. Again, taking the car back here, and they were sooo sorry, they forgot to tell us an alignment needed to be done. It took them 2 hours to diagnose this while my husband waited. Now he is waiting another hour for work to be completed. Since they caused the alignment issue, and it is not covered by warranty even though it was a result of warranty work, we are out 140 dollars. Thus place is a sham, trying to max their profit for every car that comes in. We no longer trust them, and are seriously rethinking this Jeep purchase. Such a headache car. And this wasn't even the first time something like this has happened. This warranty work plus many additional non covered projects piggybacking the original reason for car being in the shop is an annual event. Please take your car to a more reliable repair shop, or better yet, just don't buy a Jeep.

HORRIBLE! I purchased my 2007 Jeep Commander in September 2017 just 4 months ago. Since then AutoNation service department replaced my thermostat and the water pump because my Jeep was over heating. 16 days to be exact after being serviced my engine blew. I purchased the 3-year extended warranty when I purchased the vehicle and they (Auto Nation on S Broadway) said the warranty would not cover the engine although thats what the warranty was for. Also after they just serviced my vehicle 16 days prior to this happening. My vehicle has been sitting at their dealership where I had it towed on January 5th because I have to make the decision that was given to me either come up with 6 to 8 thousand dollars for them to replace my engine ( told to me by Jesse and Justin in service) or be placed into another vehicle which I would only get $7,000 for the Jeep I have now, which I still owe $17,000 and I would be placed into another vehicle with the remaining 10,000 tacked on to the new amount of another vehicle ( told to me by Ben the financialCommander). My jeep has been sitting at their dealership since Jan 5th when the engine blew and I had it towed to AutoNation since January 5th because of these horrible circumstances. All I DO IS CRY!!!

1/31/18 - Took my grand cherokee in to get a diagnosis of the ESC light turning on. Turns out I need my Brake Vacuum Pump replaced. They charged me $164.95 for the diagnosis and quoted me over $650 for the repair. I've since gotten quotes from 3 other auto repair shops that have quoted me less than $400 total for the parts, labor and tax. I would not go here for any repairs - clearly out for your money and not trying to actually help their customers in a frugal manner. Update 2/9/18 - I just had the repair completed at Paddock Imports for under $400. They let me know that the quote I received for just the parts, was over $100 more expensive then the exact same parts they used, which they happened to purchase from Auto Nation!! This place is a scam and is out for your money. Paddock wasn’t surprised that they were more expensive, but was shocked at how much more they were trying to charge me.

I obviously understand the car buying process is a bit archaic and meant to take awhile, but when the finance guy lengthens that process with sleezy sales tactics and lackluster communication, you leave unimpressed. Jesus my sales rep was fantastic, and deserving of 5 stars and all of the accolades. However Rameen has room for improvement when it comes to transparency, clerical errors and follow through.

Great job of fixing the oil leak on my 2014 Grand Cherokee..

My Jeep had been recalled. Jessy was efficient in getting my car in the day after I called. It was repaired and the car was given complete check up. When the car was ready, Jessy reminded me I had 4 more free oil changes (which I had forgotten about). I also have to compliment the shuttle service which is superior and transported me to/from my home.

I was quite pleased with the purchase of our 2018 Jeep Cherokee Trailhawk. Originally wanted the Compass but after a road test we finally found out by checking the user manual that the Compass can't be flat towed behind an RV. Next up was the Cherokee which does have a transfer case that can be placed in neutral. I was satisfied on the final price (17% under MSRP) and got what I wanted on our trade in after some negoitiations. The whole purchase experience went OK, the people were great, but I wish there were ways to speed up the process. It took a good 5 hrs before we finally left the place with our new vehicle. I'm also getting tired of the game played between the salesman and sales manager in reaching a final price. This took up alot time but it has been the way dealerships sell vehicles since I can remember (50+ yrs). I would definitely consider them again for a future purchase.

I reserved the car online, and got a phone call, telling me the car would be ready to go at 4:00 PM. I told them I would not be ready to see the car until later that evening. They said that it would be fine. I came down from Longmont to look at this vehicle, only to find that no one in the building could find it. It was behind service. The vehicle was filmed with dirt, and had not seen a vacuum since it rolled out of the factory. I drove it, as I had taken my day to come see it. I decided, that despite its grimy appearance, that I would purchase it. The lot technicians had apparently all left for the day, so I could not bring it home with me. I would have to come back the next day. The sales staff and finance staff were nice and friendly, but I am not sure why these logistical aspects weren't taken care of before I arrived. I mean, why reserve a car online if it doesn't save you any time?

I reserved the car online, and got a phone call, telling me the car would be ready to go at 4:00 PM. I told them I would not be ready to see the car until later that evening. They said that it would be fine. I came down from Longmont to look at this vehicle, only to find that no one in the building could find it. It was behind service. The vehicle was filmed with dirt, and had not seen a vacuum since it rolled out of the factory. I drove it, as I had taken my day to come see it. I decided, that despite its grimy appearance, that I would purchase it. The lot technicians had apparently all left for the day, so I could not bring it home with me. I would have to come back the next day. The sales staff and finance staff were nice and friendly, but I am not sure why these logistical aspects weren't taken care of before I arrived. I mean, why reserve a car online if it doesn't save you any time?

Good overall experience with the sales team, however, the finance group is impossible to get a hold of post purchase. Unanswered emails, voicemails...don't expect any help after they've gotten you out the door.

Great place For service on my jeep. The staff is always nice and respectful.

called them first on car and they gave me all of the information I needed. When I showed up they quicky got me the car I was looking for and in a short time I drove out with a new car. great people to work with

My engine went out ad they did a free inspection to look for and find the problem before any work was done so I'd know what approximately the cost would be

Terrible customer service. Won't EVER get back to you if do not call everyday. Do yourself a favor and do not buy anything other than a jeep here because at least they specialize in those.

Never received the follow up phone call regarding what fluids the technician found leaking? My service advisor left for the day, another gentleman had to close me out and said that I would receive a follow up call the next day informing me what recommended services they had......Never received the phone call, never was advised about leaking fluids while my car was in for the service, I was made aware of it when I went to pick the car up and read the back of the check list form....not happy

My original experience signing my lease was great. However, after following up multiple times about why my trade in hadn’t posted, I got a phone call 3 weeks after I signed a lease, there was a mistake in the paperwork regarding the taxes. The guy I had worked with in financial department, Ramen, wanted me to come in same day to fix the problem, he said he would make it worth my while, fill up my gas tank, help me set up my first payment after the paperwork posts so it isn’t late. He and I set up a time to meet. I show up to our planned meeting time, mind you a was a couple minutes past the time I stated because of traffic, Ramen was out. Someone else had me sign the paperwork and when I had questions about help with the payment he said I would have to wait for the guy who called me to return. He told me to wait in the waiting area and would let Ramen know I was here once he returned. After an hour of waiting I called and left a message with him. After an hour and a half I got up and found someone in the office who said Ramen had been in his office, he was with someone else. He finally came out to talk to me. Explained that the payment didn’t need to be set up today. I should follow up. I brought up being frustrated that I had been told they would make it worth my while if I could make it in today, then sat waiting for and hour an a half for no reason, and also didn’t get my complementary tank fill up I was promised. He asked if I would like to wait to have my tank filled up now. No, I had already wasted enough of my time waiting there for one day.

Wonderful and efficient service department. I did not purchase a car here but the service was great.

I have purchased several Jeeps from Auto Nation Jeep Broadway and will always go back for service. I have used other Jeep dealers in the Denver Metro area before but no more.They always get me in and out quickly, even on the occasions when I do not make an appointment. Friendly and professional staff. Nice new building. Great service department.

I needed tint done on my Buick, took it here, and it was done in less than a day. Great service, and nice people; everyone was eager to help, and my tint was done better than I expected! John Kuros took great care of me!!!

I answered a number i didn't know, it was a sales agent from this dealer, asking if i had purchased a car yet. I let the man know we had not purchased a new car yet. I let him go into his sales pitch on my holiday. After a bit he gets to the point which is the price tag, and i let him know we are going to go and buy a newer model of the car we already own. The price point on the jeeps are to high. Already swallowing my pride saying i cant afford the vehicle. He then proceeds to belittle the car we drive Bc i cant afford a new wrangler which in return feels like he is belittling us. He proceeds to say thanks in a snarky tone and hangs up in my face. PLEASE SIGN ME UP FOR A APPOINTMENT

My husband and I recently purchased a vehicle from AutoNation and would strongly not recommend them to anyone. We purchased a 2014 Dodge Laramie limited 3500. We were told it had an Aisin transmission as we had asked to only test drive vehicles that had this transmission. We were told it 100% had this only to find out when we got home and did a Vin search for the build sheet that it did not. We would not have paid the price that we paid for the transmission that we got. We live in a different state (more than 250 miles away as their return policy states) and when we called the next morning (less then 12 hours later) we were brushed off, our calls were not returned and now we are stuck with a truck that we do not want. We are very unhappy with their service, their level of knowledge about their vehicles, and their integrity in general. We feel like they knew what they were doing when they sold us this truck. We would tell others to use caution when dealing with this dealership. Also so everyone knows they would only fill our gas tank (that was on empty) to leave the lot if we gave them a five star review. I feel like that is very poor on their part is it’s buying their reviews. We understand that buying used cars is a dirty business however this felt worse than normal. And on a final note it’s irritating to spend $50,000 on a vehicle and leave the lot with no floor mats, only one key fab (that after having the car for three days told me it’s battery was low and I need to replace it) And it’s also telling me that I need to replace my fuel filter. I believe the terms poor service and lemon should be applied to this dealership.

Ok

Multiple issues with this place- they told me my oil change wasn't covered, which I know the package I purchased covered them. I had to ask them to check again, and then they came back 30 minutes later saying it was indeed covered. More annoyingly, when I mentioned an issue with my windshield spray nozzle not functioning, they told me it was "definitely broken" and quoted me $30 for it to be replaced- fine. They were out of the part, so when I called to make my next appointment to get it fixed they quoted me $150. Autozone sells the part for $16. I went to go change the nozzle myself only to find out that it wasn't broken at all, the hose had simply fallen off the sprayer and just needed to be reconnected. If they had any type of customer service, they would have actually looked under the hood and reconnected the nozzle for me. I highly advise going to another dealership.

I would reccomend this dealership to everyone! This was the best car buying experience I have had. Nathan was so accommodating and patient with me. He worked really hard to get me in a car, and not a 50k car. Thank you to Nathan and the entire team that treated me with respect, dignity and honesty.

Always had good service until last time i needed a window fixed. They charged me 600$ for a lift plate and a window regulator. So screwed!!! what a rip off! I beleive the service writer's name was Terrence! Beware if you dont get pricing up front and also dont get screwed by these guys! Total vagina tax, guess they forgot that I know how to work on my car and that i know how much stuff cost! Bad on me, I shouldve done it myself! Ugh Dont go here!, called to talk to the general manager and when I call I’m always hung up on. Another google reviewer said to contact the District manager

Auto Nation Chrysler Jeep provided a terrible customer service experience! From the manager down this dealership makes me regret buying a Jeep. These people need to take lessons from import dealers when it comes to service.

Waited a hour to get low balled for a brand new trade in for a upgrade. 1 month old and 50% off retail. Never spend my cash at your dealership. Good way to keep a jeep customer.Best not to play someone as a fool. It all comes back around.

great customer service provided, fast and friendly service

Jessy was absolutely amazing. Got my car in and out in the same day. Felt like I was a priority and will 100% go back for any recalls.

I recently had an oil change, I thought all fluids would be checked. I guess you don't cause the day after the oil change the fill washer fluid warning came on. Guess I have to check and fill fluids myself. Fortunately it wasn't something serious, can't depend on your service department.

I bought my new Rubicon here in 2015 and recently needed service that due to aftermarket modifications was not covered by the manufacturer’s warranty. Phil and the Service manager worked with me to come up with a fair solution for this repair and now they have a customer for life. Highly recommend this dealership for both sales and service

Very poor customer service!! Purchased a vehicle and it took weeks and many calls to get additional options purchased. Stay away from this dealer

Service was prompt and thorough. Friendly atmosphere.

I came in for an oil change and a 5,000 mile check up. The service was great. The waiting room is nice and comfortable. They did forget I received free oil change and I had to remind them but, they fixed right away. earlier in the week I had tried to make an appointment on the computer but when I called later they couldn't find any record of the appointment. Perhaps I forgot to push a button???????????

Fast and very professional and friendly Everything was done in a timely manner

The service writer was short with me rude on the phone. He didn?t explain things clearly and tried to overcharge me for repairs that were not approved.

Good service, we will continue servicing our vehicle there

Had a recall service performed here, 1st time around the service rep talked down to me as soon as he learned the age of my Wrangler (1993). Six months later the pedal catch fails and causes my Jeep to roll across a street and into a ditch. I go in there for them to fix the pedal so it holds the parking brake pedal down and they tell me it’s just fine. If it was fine then the brake would engage man. So I insist they take a closer look so they tell me the techs have adjusted the cable and then say I will be required to pay the $160 diagnostic fee. After the work had been done the pedal still wouldn’t catch where it’s supposed to. I drove to a coffee shop nearby and parked on a gradual incline. After closing my door the pedal disengaged and the Jeep began to roll backwards toward a very expensive BMW. At this point I call the dealership again and ask for the general manager or the service manager. Both of which seem to be out today because neither will pick up the phone. It seems like the people here are either not trained well enough or they don’t give two s**ts about their customers or the safety of those who own their products and those who are around their products. Either way, this dealership has given me the worst experience I have ever had at a place of business. Do not take your car here.

Poor service. Terrible customer service. Its been 5 weeks and still no resolution. Brand new car the transmission went out same day.

Bought a Cadillac here and was told there was only minor leaks and all motor functions in the car worked. Since July I've had to put more then 2 grand in it to fix it properly. Don't buy pre owned vehicles from this dealership.

Finance takes way too long. Almost walked out

Their service department scammed me out of $200 and lied to me about needing a new battery. My Jeep needs a new starter, for $200 you couldn't have figured that out? Two AAA service guys and my regular mechanic figured it out in 10 mins and charged me nothing to diagnose. Thieves and liars. Tried to scam me even more because they think I'm an ignorant woman. Shame!!' AAA guy wanted to say something but couldn't because he'd lose his job. Jesse you should lose yours!!

Repairs done in a timely manner and customer service was very good. All repairs and service was explained in manner I could understand.

Friendly, clean and comfortable!

I purchased a car on Monday the 23rd of October and drove it home. I started the car on Tuesday morning the 24th and the check engine light was on, so i returned the car to AutoNation for a repair. AutoNation was supposed to send the car to Honda on Tuesday the 24th, they didn't. I called them Wednesday morning the 25th and the car still hadn't been sent, so I went and personally picked the car up on Wednesday the 25th and took it to the Honda shop where it sat till Monday the 31st. I picked the car up on the 31st and the check engine light came on within 10 miles. I talked to AutoNation on Tuesday the 1st and they pretty much said that the sale was final even though I had had the car in my possession for less than 24 hours total. They decided to send it for repairs against my wishes instead of just issuing a refund. I purchased a car that I have drove less than 20 miles since I've got it and yet they refuse to refund my money because it's been greater than 5 days, mind you that the shop had the car for 4 1/2 of those 5 days. The car I purchased was either not inspected or inspected by someone that had no reason to be in a garage. Check engine codes were cleared but not addressed. Throughout this entire ordeal I've been treated as if I am a burden, even with this being no fault of my own. I have filed complaints with the Better Business Bureau, the Attorney General of Colorado, and I have also contacted a lawyer.

We cannot say enough about the exceptional service we received while buying our Jeep. Everyone from start to finish was warm, welcoming, and a joy to work with. They took the stress out of car buying and I know we'll be back.

Twice now have been overcharged for services. So frustrated with this place. And really no choice once you get it there and they do a diagnostic... which is almost 200 itself. I wish I had never given them the second chance. Never again.

Jesse my service manager was great....take you car here it will get repaired correctly and on time.

Great service and provided a rental car when my vehicle wasn't restored on the same day. Appreciated all involved, especially Jessie, for making it a pleasant experience.

Very impressed with the excellent service I received and in particular the service adviser Jim.

When there was a discrepancy in our invoice, Ari was very helpful and in finding a resolution.

Very helpful, non pressured sales team Left with a car I could have never through to be able to afford & love it!

Do not use the service department, took my car because the engine was runing hot first they said it was my radiator fans and then they said it was my radiator cap wasnt holding pressure paid the 217$ for that picked it up not even got home and the car starts over heating pulled over and aintfreze all over had it towed back now they say a bad radiator which is 1400$ now the car is undriveable un like when i took it in very mad

My experience was over all positive. Upon dropping off it was clear that other folks were having some trouble which made me hesitant to leave the car. Upon pick up the following day had trouble finding my key which was a little un nerving but repair was made and covered under warranty.

I used USAA's car buying service to find my car at this dealership and the whole experience was phenomenal. From start to finish they were professional, knowledgeable, and worked with me on every detail.

Excellent service and friendly, honest people. Big selection and inventory

Basically impossible to get a phone call returned, they’re happy to sell you a vehicle but offer no service after the fact.

Recall repairs completed promptly. Friendly staff.

I was treated to a bait and switch there. Sales person was on verge of rude. I will not go back.

Good friendly customer service. Melinda was nice to work with. My only thing was that whennibtest drove the Cherokee Tailhawk on site, it had push button start, suction gas tank cover, and heated windshield wipers. The black one that I wanted came from another dealership and did not have that yet I'm pretty sure I paid the same price.

Great! got me in and out but when inquireing for an appt. the operator was happy to schedual me the following day. I called the N. Broadway location which is much closer to me and they wouldent budge. They quoted me 2 weeks out! Whant a joke!

Went in for a recall for a clock spring. They didn't bother to check it before calling me. There was grinding when I turned the wheel. Seems like a simple verification. They had to replace the clock spring while I waited.

Went in for a brake inspection thinking something may be wrong with ABS system. Was told that pads were metal on metal and I need new pads and rotors. Took it to a brake shop who said rotors were fine and did the brake job for less than half the price. This is not the 1st time an AutoNation dealership tried to overcharge me for repairs.

Went in for a brake inspection thinking something may be wrong with ABS system. Was told that pads were metal on metal and I need new pads and rotors. Took it to a brake shop who said rotors were fine and did the brake job for less than half the price. This is not the 1st time an AutoNation dealership tried to overcharge me for repairs.

Good service dept.

Always good service at this dealership. I would be more impressed if they notified me of my vehicles open recall. I received a reminder of it in the mail, but didn't realize it when it was in for the oil change. Something that I feel that the dealer should look into for all vehicles that come through the door.

Love, love, love my new car. My salesman, Grant, was very patient with me throughout the sales process. Answered every question I had in a very timely manner. And our finance guy Jeromy was great and answered all the questions we had about everything, and got us out of there as fast as was possible. Wonderful experience, and LOVE my car!

Love, love, love my new car. My salesman, Grant, was very patient with me throughout the sales process. Answered every question I had in a very timely manner. And our finance guy Jeromy was great and answered all the questions we had about everything. Wonderful experience, and LOVE my car!

Worst experience I've EVER had with a dealership. At first I thought it was going to be a great experience, but then the salesman I worked with was alright. I've worked with nicer people in the past. After finally accepting the deal, I wait an hour to get into the room to sign the purchase agreement. Everything's all good, right? Sure, until I have to try and register my vehicle. Called my county clerks office to see if my title was in to register the vehicle. Nothing. My plates were set to expire soon, and I was trying to wait until the last minute. I had to anyways. My FIRST set of temporary plates and registration expired Aug. 15. I called the dealership about a week before the plate were set to expire, and was told by some lady that worked in titles that they were going to overnight me a set of temporary plates and registration to hold me over until my title got to where it needed to be. It was a Tuesday, they told me I'd have the new temporary plates by Thursday. Thursday rolls around, no temp. I didn't get my plates until Aug 15th, when they were set to expire. Called the dealership and talked to the GM, who explained that I should have gotten them, blah, blah, blah. Their title person emailed me saying they would have my title to my county clerks office NO later than August 21. County clerk didn't receive the title until August 31st. Had I actually went to get my vehicle registered the day they said the title would be in, I would've been out of luck. I wouldn't recommend anyone to shop here unless they would like to be belittled by the salesmen, or constantly wondering if you'll ever be able to register your vehicle. 0/10 would NEVER recommend.

I like the staff I deal with at this dealership, they are all prefessionals in what they do, friendly and make you welcomed to be there for service.

great service from the time the garage door opens, until the job is finished.

Rob Pine certainly professional, knowledgeable and dependable. Hospitality wise the coffee dispenser was not functioning correctly and the complimentary donut holes appear to be a day old?

Appointment schedule -excellent. Jim & Jessie in service were excellent to work with and very informative. The timeliness of service completion was on schedule. The waiting area was very nice and I was able to get some work done while waiting,

I live in Washington State and found a Ram 1500 Bighorn 2016 that I was interested in at this dealership. It was a CPO vehicle which reassured me into purchasing it sight unseen. Ex Enterprise Rental, only 10 months old. Didn't want to fly down there without the vehicle on hold. They wouldn't hold it for me despite making the commitment to fly down there. I asked as many questions as possible to reassure myself. DAMARIS NIELSON was my saleswoman. She told me the vehicle was immaculate and promised to pick me up from the airport if I flew down there. After I arranged financ, it was a different story. Her entire demeanor changed. I stop getting answers to my questions. My calls are responded to with texts. She told me she wouldnt pick me up and that I should take an UBER. When I objected to this she told me she would pick me up, but only if I sent a check overnight instead of in 3 days or wire transfer. When I called her out again she said okay, that she would pick me up. Her words were " I got you chris". Fast forward. I arrive there with my buddy. A kind, young lot tech picks us up, NOT DEMARIS and drives us the 50 minutes to the dealer. They hand one ONE KEY and say your truck is outside. DEMARIS DIDNT EVEN COME TO WORK. That was it. I go outside and look at the truck. Scratches and dings all over it. FILTHY. And the front right tire is flat. I say it needs to be cleaned and since I am driving from Denver to SEATTLE, they need to check the tire because it looks soft. They say no problem and 10 minutes later the truck is back. Tire still looks soft but I jump in ready to drive home. Warning signal that the tire has 14 PSI. I tell them to pump it up and check it. They pump it up and assure me that there is no puncture so I take off. Next morning we wake up in a hotel in Billings Montana and the tire is flat as a pancake. I call them and they say oh it must have happened on your way there but if you take it a Tire Place we will fix it. So I do that. Tire place finds a rusty nail inside that had been there a while so I call Autonation Broadway. They say that they are building next door so that happens alot. If it happened alot why did they not consider that when I told them there must be a puncture before I left???? Back in Seattle I start looking through the truck and find the 125 point inspection checklist that was supposed to be filled out by the Chrysler mechanics when they do the CPO Inspection. Only 15 or so boxes were ticked and they were all cleanliness and detailing boxes. None of the mechanical boxes were ticked. Alarm bells ring. So I call Chrysler and insist that they arrange another inspection for CPO at an Autonation here in Seattle. They oblige. They also tell the dealer in Denver to provide me with a second key fob free of charge (that Denver tried to charge me $300 for by the way). I bring the truck the CDJR Autonation Bellevue. Service writer looking after me was Chad Love (great guy by the way). I tell them that its there for the 125 point CPO Inspection but that it had also was veering to the left when I took my hands off the wheel. He said it was a simple alignment issue. Left the truck there for a few days and Chad calls. Says it passed CPO no problem but that they had tried to align it 6 times and it was still the same. Said they would need it longer. Fast forward almost 2 weeks and he tells me it needed a sensor in the steering column. Lucky it was under 36k miles or I would have been out $2000 . I pick up the truck and it's STILL VEERING TO THE RIGHT. Truck is now booked in to go back to the dealer in Bellevue. Chances are it WAS IN AN ACCIDENT AND NOT REPORTED ON THE CLEAN CARFAX REPORT. I didnt even include that the vehicle had been showing Low Oil Pressure Warnings and ESIM Check Engine Lights since I got it. Oh and I still havent met that liar and coward Demaris Nielson.

We had an appointment there at 10:00 today. When we arrived, Service advisor Jessy Marquardt informed us that there were 10 people (without appointments!) ahead of us. Why do they take "appointments" if they don't honor them? What's the point? Definition-"appointment": 1. an arrangement to meet a person or be at a place at a certain time. In addition, Jessy was very arrogant and condescending, and we told him to forget it, we would take our business (and money) elsewhere. The ONLY reason for giving 2 stars is because Travis in the Parts Dept was very nice and helpful, as was his female co-worker. Jessy needs to take lessons from them regarding customer service!

Had a few repairs done .The experience was beyond excellent.Thank you Jessie you were amazing & kept me fully informed the entire visit Thank you

I had to take my 16' 300 Sport to get it repaired due to as national recall, and not only did they fix it, but he also saw that something was wrong with the radio and are going to install a new one.

After attempting service at two other dealerships and having no results, Troy at Auto Nation Englewood was able to get me in in timely service with a rental as promised and back into my own vehicle in the time promised for the price promised. I will be back! What a pleasant surprise to deal with a courteous and trustworthy service center!

I just have to give credit where it's due I love my jeep and when I have to take it in for oil change or anything like that, I definitely feel like I am in good hands there. Every experience I've had there has been great. Everyone that I deal with in the service department let's me know what's going on, keeps me informed, and there's never any surprises. Justin in the service department is the best. He goes above and beyond anything he does. He cares about his customers and he is honest and will do anything he can to help customers. That's hard to find. I like everyone in service that I have dealt with there. Ari, Jim, everyone is pretty great. Thanks for always taking care of me and my Jeep!

The Regional manager was amazing. The employees were so disrespectful. The GSM yelled in my face. Ripped up my paperwork because i wouldn't agree to the terms. One employee even made advances on me. Even texting me uncomfortable things. Worst experience of my life.

I was at AutoNation Chrysler Jeep Broadway for an oil change and needed an estimate on some new tires and alignment. I was fortunate to have talked with justin and he did an excellent job working with me. I felt that he had great knowledge of all the products that we were discussing. I didn't feel pressured or expected to buy what he was was offering. He took the time and really listened to my concerns and worked within my budget to get me what I needed. I would highly recommend talking to justin if you need help while at this store. Thank you so much.

I am a regular customer here and have never been disappointed until my most recent visit. I went in for an oil change and ended up also getting my tires rotated and an additive to protect my engine. Troy was awesome and answered all of my questions and I didn't feel pressured to buy anything I didn't understand. Everything else, however, was a huge let down. When I returned to pick up my vehicle, I was accidentally given to the incorrect service man. I cannot remember his name but he made a huge deal to my face about how I wasn't actually his customer and he didn't have time for me. When I said I don't mind waiting he only continued complaining and even spoke disrespectfully about his coworker. He barely gave an explanation as to what work was done. Very unprofessional and essentially made me feel like I was a burden to him. I just received an email stating I am due for new brakes and tires-neither of which was mentioned to me when I was in the store. Very unhappy with the customer service.

Staff is not friendly.

I was travelling to Denver from Kansas and the service department at AutoNation Chrysler Jeep Broadway was nice enough to get me in to get my car looked at even though they were busy. It's nice to know that there is a service department like this one that will go above and beyond. Thank you for doing a great job on my car and getting me back on the road.

This dealership does not have a body shop, and the one at another of their dealerships was backlogged. They sent my car to an outside shop without my knowledge or approval (trying to help me). If I had known, I would have taken it elsewhere to have it repaired.

They are awesome, they were able to get us in a car when everyone else said no! The salesmen Steve we worked with was awesome and didn't rely on empty promises and the financing team worked very hard to find us a loan that would work for us

I found the buying process very easy and hassle free.

I really enjoyed the no haggle pricing at Autonation. Their price was substantially better than the competition and it was nice to walk in knowing what I was going to pay. The customer service was also great. They were not pushy and the process was also smooth once we had decided on a vehicle.

At the dealership, the salesperson makes the experience. Our 2016 Patriot already had a very good price, but Troy made the buying experience a good one. He was patient, knowledgeable and non-pushy. We recommend asking for him when you visit this dealership. Our car was perfectly prepped as well. We will definitely be back for our next car.

Sales Manager should be fired he is a total jerk. Thinks he is too cool for school.

Have purchased and serviced my 2014 Jeep Wrangler from this dealership. Typically I receive good service, however my last visit I dealt with Jessie (advisor), he was condescending and impatient as he checked in my vehicle. Also, very dismissive and spoke to me as if I was a 3rd grader over the phone as I called back later that day to determine exactly what was wrong with Jeep. I don't want to rant, but it was not a pleasant experience! Justin the Service Manager did try and intervene, however the vehicle was returned the next day and the repair was not completed properly and now I have to take another day our of my schedule to take it back to address why the engine light is now on. 😕

Brought my Grand Cherokee in for some warranty work. Amanda was my service advisor, she did a great job and had my Jeep done by the end of the day.

This was the second time in a row that it has taken three hours for an oil change. This was my most recent experience: I pull into the bay at 940a for a 10a oil change. Nobody meets me in the bay. I waited for a minute, nobody, A few supervisors were on their work phone (understandable), and one was texting on his cell. I interupt him, check in, and tell him I'm there for oil and a radio glitch. He says I'm due for rotation/alignment, and entire appt would take 2h. I asked if we could do radio next time, which would put appt at 1.5h. He writes that I'm waiting in lobby. "WAITING" was written all over the papers. 11a (hour one) rolls by, nobody checks in with me, 12p (hour two) rolls by, nobody checks in with me. I track somebody down again, ask status, and was told my jeep is still being worked on. I told them I was being picked up for lunch and would be back. While at lunch, I called at 1245p (hour 3!). Jeep still not done. I said we're going on Hour 3 AGAIN and this is unacceptable. He says he will have Jesse, my supervisor, call me. Jesse calls right back and says the jeep was done at 1235-1240p and they did the recall repairs for it too. He said he called my number (home) about the recall but that I didn't give them the correct number. I told him nobody asked for anything, and in fact, I had to to track down somebody to give my keys to! Mind you, "WAITING" was written all over the papers and it would have been easy to walk into a lobby of 5ppl and say "KERRI? Jeep Cherokee?" I told Jesse I'd be right down. To jesse's credit, he sat down with me to discuss the absolute breakdown of the system for the second time in a row. He said the alignment, rotation and recall took extra time and that he called me. I told him I was in the lobby for two hours and he could have just walked over to me instead of calling our landline. Plus, the whole purpose of me not having the radio repairs done was because I couldn't be there for two hours. Jesse apologized profusely, but couldn't explain exactly why there was a complete breakdown of the system. He asked that I give him and Jeep another chance. I explained that I have serious concerns about scheduling an oil change if it is going to take 3 hours. I could go to Firestone or Jiffy for 20-30m. Three hours is unacceptable by every standard out there. Jesse was very professional, and offered to haVe jeep cover the cost of the alignment/rotation. I appreciate this offer, but I'm still very hesitant to ever use your service dept again. Do I schedule an oil change at 8a and know I'll be there all morning? Or do I schedule it at 1p and run the risk of being late to pick up kids at two different schools at 315p? This is the third vehicle we have leased/bought from Jeep. At this point, in light of the horrible service dept, I can't say there will be a fourth.

I had a oil change, tire rotation, and 4 wheel alignment in less than 1 1/2 hours.

Jack worked diligently to find me the car I wanted.

Purchased an 06 H2 from this dealership.... I live in Ohio...... Asked multiple questions re condition of vehicle (body, paint, rust, interior, tires, etc) was told it had only one small scratch and that tires and interior was in great shape and everything was is working condition! When the vehicle was finally received more than a week after they received payment in full, there was 2 large dents with creases in them, the front tires were severely worn on edges and needed replaced, the spare tire on back was dry rotted and completely useless, the interior plastic trim is cracked everywhere! And in some places held together with... Get ready!.... Drywall screws!!! The windshield wipers were so hard and so much rubber was chipped out of them, I could've used them as bread knives! Two days after receiving the truck, the check engine light came on! Code P0101, that's when I found that the mass air flow sensor was so clogged with debris (leaves and sticks! Yes sticks!) that I had to replace it... The air filter had holes in it the size of walnuts (had to replace that too). The steering is so loose that the wheel turned at least a quarter turn before any turning was noticed in the vehicle (have to replace ALL steering components!)the salesperson made a comment about how "great" the vehicle drives. I Have to replace all brakes and rotors! And the back passenger window does not work! Hell.... It didn't even have a button in the door, just a hole where one used to be.... So had to replace that too! Both headlights and brights had to be replaced.... And on top of all these things....... More than 6 WEEKS AFTER RECEIVING PAYMENT IN FULL I still had not received any title work! When I called and spoke with Crystal, I was told. "I'm really behind".... "more than 6 weeks behind" on title work! Still somehow, no one ever apologized.... No one ever called to see if I was pleased with my purchase,.... Probably because they were well aware of the condition and didn't want to hear me complain.... But I called anyway and complained.... Still, no apologies.... I had to reapply for my temp tag due to a title clerk who is apparently inept at her job and even more inept with dealing with customers..... MY ADVICE IS, BUYER BEWARE OF THIS DEALERSHIP!! would never recommend this particular dealership to anyone. But hey.... U got your money! So, who cares, right?

The sales portion of the purchase of my car was fantastic, James was easy to work with and not pushy at all. After waiting 5 hours I finally got to the financing office. The finance person (not naming names) was condescending and even told me the car I was buying would have a lot of problems. I know my way around cars so I told him right off the bat I didn't want the third party warranty. He apparently didn't listen and kept trying to sell it to me, the whole time I said I didn't want it. I finally left the dealership 7 hours after I got there, without a car. I came back the next weekend to pick up the car, and had to fill out some paperwork the finance department forgot to have me sign.They never checked an I.D. or anything for my cosigner either. After that I heard nothing for a month. I called several times that week and never heard anything back. I finally got in contact with the general manager and came down from Greeley to get another set of temporary plates while they figured it out. I waited another month and called the dealership who said the paperwork was into the county and I could go get my car registered. I decided to call the clerk and recorder just to make sure. They told me the paperwork had been sent back to the dealership with the same problems as before. Ended up having to get another temp tag and finally had to tell the dealership exactly what the county needed done with the paperwork (even though the county provided instructions with the paperwork). So after buying the car in March, I just got it registered in August. I don't mind buying through a dealer because it is supposed to make the process easy, but it felt like they just didn't care after I took the car off the lot.

I went in to have 2 recalls addressed and an electrical issue looked at. My sales person, Rob, was helpful and honest through the process, but the techs were not able to even diagnose, let alone fix anything on my Jeep. They still charged me for all the diagnose labor and even broke a speed sensor, which they then tried to charge me for. I paid over $1k for them to replace 1 U-joint, and attempt to diagnose my electrical issue, which they weren't able to come up with anything. When I got my Jeep back they didn't put any electrical panels back on. 1 day later my airbag passenger warning light went on, the next day the main airbag light came on. I will go back to have them redo whatever they damaged when trying to replace the clockspring recall, but they will never see my vehicle there again after that is addressed. Terrible experience. UPDATE: Went back to the dealership due to the air bag light, I also inspected the work they did and realized that I now have a leaking front axle seal, which is a strange coincidence after they also broke a speed sensor when changing the U-Joint. After explaining all of it to them and waiting 2.5 hours they came back and said that none of it was their fault even though everything started happening after they "serviced" it.. even if that was true, I would sure have hoped that they would do anything to try and make it right. Terribly disappointed yet again. Looks like I'm going to dig into it myself.

Problem with 2015 Grand Cherokee not recognizing key fob on numerous occasions, dealer had vehicle all day working on this issue, the problem occurred same evening after I picked it up from their shop and again the next morning! Problem not resolved!

The service was given on time and the customer service representative was very helpful.

Excellent! Jack was very helpful and they really worked with me with financing after a bankruptcy. I highly recommend these people! Love the car!

Great service, friendly. I also shopped for a new Jeep while waiting and found the sales person very knowledgeable about their product.

My 2014 Grand Cherokee had a check engine light on. My local automotive shop could not cover the complete diagnosis so referred me to a dealer; my local shop charged $0 since they could not perform the work but was clear that the oil pump and pressure did not have an issue. The oil pressure sensor was bad and needed to be replaced. Never had to change the sensor on any other vehicle before so figured this would be covered under warranty, NOPE. Show up and before I can talk about the check engine light, they are trying to sell me an alignment, air filters, an oil change even though I just had one less than 1000 miles ago, and then finally told me the sensor is not covered under warranty and would cost $650. What a joke. Love Jeep, do not care for this dealership.

Oil pressure sensor, really! Nothing wrong with the oil pump or engine but the sensor was bad and $650 later, the check engine light is cured. How is that not covered under warranty? Increase technology only to increase the ticket charge when you go to the dealer. At the same time, they attempted to charge $150 for alignment when most shops perform the task for free now a days. No loaner car or even cover the cost of my Uber. I will not be back for service or the next vehicle.

I have purchased 4 cars in the past 4 years and this is THE WORST dealership I have unfortunately purchased a vehicle from. The finance department is a disaster and the back office/title department is absolutely pathetic. No one returns phone calls, emails or messages. I WOULD NOT RECOMMEND WORKING WITH THEM.

Great experience on repair and maintanance service. They took extra time and effort to explain what services I needed and why. I really appreciate their efforts in customer service.

Don't take your car there to sell it they tried giving me 10k under retail

Troy Odekirk helped me with a recall issue on my car. He got it taken care of and was very communicative, honest, and helpful. He took good care of me and I would highly recommend anyone work with him. Thanks, Troy!

Got two recall items serviced, and 4 new tires. Justin and his team are great to work with. They get crazy-busy but we've always been able to get in and get our vehicle when promised. Thanks guys!

Very courteous. Quick turn-around. An opportunity exists however, not related to the personnel attending to me (whom deserve a 10 rating) , I had no visible assurance that things were done. I'll be crawling under the car to see vs. seeing a phone snap of my car showing prior and after pictures that the work was actually done. This is not a reflection on AutoNation but a general awareness that customers would like to see that actual work was completed as paid for. Visual perception is a 'strong' reality and assurance.

Rob was great and helpful. I brought my jeep in to have the AC fixed which is still under warranty, mostly because there wasn't a loaner automobile available, I took the entire day off of work, and then the part that was needed wasn't available. I was told it would be in hopefully Thursday, then on Thursday after I reached out, told not till Monday... While this wasn't the fault of the service department, I explained my situation, being that I had people coming in town and was driving up to the mountains this weekend, which was going to be difficult with no AC... no solution was ever discussed in terms of my satisfaction as a customer, simply "well we don't really control the shipping", which is true, but not helpful.

Courteous and helpful helpful staff. Nice waiting area. Had to go ask if my Jeep was ready.

I took my Jeep for oil change and tire rotation. Only the oil change was done and other items that they automatically inspect and they recommend to have done, i.e., Tire alignment. One thing they forgot to do was tire rotation.

Complete crooks. Stay away. They have a used Town and Country for sale on their lot that shut off at high speed while we were driving. Could have killed us. Yet they were unable to fix it but still charged us for the fake repairs. Service department is the worst I have ever dealt with. Buyer beware. They are selling a weapon. Wonder what they will say when the new owner gets in a wreck. Do yourself a favor and find a reputable dealership.

I would not recommend buying a car from this place. I bought a used 2011 Chevy Cruz and literally the day after I took the car home, the car had a bad wheel bearing. I've had the car for about 2 months and it seems like the breaks need replacing. I understand I'm not buying a new car but it should definitely not need new breaks this fast. It seems like their used cars are nor reliable. The only reason why this place is getting one star is because the sales man was really nice.

Worst service department I have ever used. Not only did they quote me one price and then charge another, when I questioned I was treated very disrespectfully and as if I was just a stupid woman. Called to talk to a manager and they said they would call back of course they never did. I will not be going back. Lady's beware!

Thank you to Jessy and the crew at Jeep. Appreciate all your help and kindness.

Nathan was very knowledgeable and pleasant. Not pushy Helpful in helping me decide on the model I purchased.

Great job as always thanks guys. Always responsive and always doing a great job. Came in for an oil change rotation tires front end alignment in and out in a couple hours while I waited thank you

Had a bit of a quality issue with some service that was performed last fall, service manager immediately took care of the problem and refunded the amount I had to spend at another dealership to get the problem fixed. This was customer service that you don't run into very often anymore. Thanks guys.

Made an appointment for my oil change and a recall that was needed on my 2016 Jeep Wrangler. At the time of making my appointment no one asked what type of recall, which would have been helpful information for needed parts. I was able to get the needed routine service, but they did not have the correct parts for the recall and I would either have to leave my Jeep another day or make another appointment. And when I tried to call the service dept. to speak to them I was on hold so long I had to call back 4 times. I ended of making another appointment because I need my Jeep to get to work and they don't offer a loner service. So instead of 1 day without a vehicle now I'm 2 days without my vehicle.

Although we got our jeep in quick, this was our second time in six months taking it in for the same thing they said they guaranteed to have fixed. As we drove away the first time the problem was still there when we called they said to give it 'time ' and again this time 1/2 way home we heard the same thing. Not sure why the mechanics say oil will fix it yet we only drive it a few miles and it appears again. When they asked if we had questions and my husband asked where we could oil it ourselves, to avoid the grinding noise, unfortunately they could not answer that. Not to happy with this particular situation.

I've been coming to AutoNation Chrysler Jeep Broadway for about 8 years now and I've bought three new vehicles from them in this time. Customer Service has been patchy, good and bad I think it depends on the day of the week or the wind direction or something. The online appointment scheduling system is glitchy as well, a couple of years ago my wife booked a service online and showed up early 7am with our 1 year old which took quite a bit of preparation, and was told that they weren't expecting her (she had the online appointment confirmation all printed out) and did not have time in the schedule for that day so she had to come home again. I mention this prior experience so that last week, when I had made an appointment online I actually called to confirm it and to confirm they could do not just the oil change / tire rotation but also one recall item with the light to the sun visor shorting out. So I got there at 7am then after two hours they told me it was done except they did not have the parts to do the recall item. So, I mentioned I had called ahead the day before and why didn't they check the parts situation then so I could get it all done in one visit. Very apologetic but whoever (didn't get a name) took my call the night before did not do their job. Also by now I would have thought they could have got the parts in stock and rescheduled it for me, now that would give some meaning to the term customer service. However I have not heard a thing. What the heck is that? I know you guys have my number, lets hope you don't ask me to call you to fix this when the ball is clearly in your court.

My car was ready as promised and repaired as promised. Great experience.

Found a great vehicle here but ultimately their failure to do paperwork on time caused serious problems. Everyone I spoke to while I was in the store seemed perfectly nice and competent but after leaving, they failed to send the title to the vehicle to the DMV within the required time limit. This proved to be a serious problem because I was registering the vehicle out of state and planned a trip based around the final date they were allowed to have it submitted. Needless to say, they did not send the title in time and the date lapsed. At this point I began calling to find out where and when the title would arrive but have at this point left 5 messages (including 2 with salesmen) without hearing back from anyone. I am quite frustrated now and have no idea how I will register my vehicle. Find a way to be more professional and when you give someone a date that something will be complete, FOLLOW THROUGH. I do not intend to do business with this dealership again.

We purchased our Jeep Patriot on 4/8/17, and when we were going through the paperwork process, did not get an overwhelming sense of confidence in the guy doing the work. It seemed to take forever to pull it all together, and the process with him was just painful. Nonetheless, we finished and left with the car. About a month after the purchase, we received an email from the guy. Apparently, we didn't sign all of the necessary documents, and he sent us the forms which we printed, signed, scanned, and sent back the same day. Then, radio silence for another month. I realized about two months later that the temp tags were set to expire. Not wanting to have to deal with it during the work week, I called on a Saturday and demanded to have new tags drawn up which I would pick up and do a quick exchange. Reluctantly, the person I spoke to agreed to do the exchange. The brightest spot in my experience thus far was I literally just walked in, exchanged plates, and left. Nice. However, I was advised that the paperwork had JUST been sent to the DMV. Another month later (this week) I called the DMV, who advised our paperwork was received on 6/3 (which was after I exchanged the plates, so someone lied to me), and the DMV sent the documents back to Autonation on 6/13 via a courier as documents and signatures were missing. I called Autonation who didn't even know the DMV had returned the documents over 3 weeks before! The title person called me back saying (yet again) there were documents that needed our signature, but unfortunately, could not be emailed as originals only were required. Wanting this experience to be over quickly, I offered to have my daughter drive down, pick up the documents which we signed Monday night, and my daughter drove back to and hand delivered to the title person on Tuesday. I have now left 2 messages for the title person as I really would like to know how long this process will take (my 2nd set of temp tags expire on 8/1). I just left a message for the general manager to call me back, but my lack of confidence and intuition is telling me I was given the name of someone just to appease me. Not sure what's going on, but man, I hope someone can help us get our car officially registered with the DMV before I make my fourth payment on the car!

I was initially satisfied with the experience I had at this dealership, but when it came time to speak to someone about the extended warranty that I purchased for my vehicle, the customer service was not even terrible...it was non-existent. I left message after message for the Finance Department that handles the warranties and never got a call back. I even spoke with a GM, who said he'd have someone call me back. Still didn't get a response.

Easy online schedule, great communication when my work was done, and they pulled my car up for me!

I will be upfront and completely honest. This place was a complete joke. Total waste of my time, which means waste of money as well. I had made an appointment to see a vehicle, filled out the online financial application, and all that was needed was for them to look at my trade in and the deal was done. So I make the 1.5 hrs trek from Northern Colorado to the dealership. The vehicle was not there, to include supposedly sold that morning. I understand money talks, but what happened to customer service? When the online deal was almost complete. To include common courtesy? To inform me via this awesome new device that people use called the phone, text messaging, email, snap chat, or Facebook? And then when confronted they had nothing to say. So my duty as a United States Marine and customer, I will say stay away.

They will LIE about the w arrenties they are supposed to cover. Then OVER CHARGE you for the repair!!!!

Autonation worked on my friend's Chrysler 200. Even though the #6 cylinder has so many issues that there are TWO recalls on this car, her CHRONIC #6 cylinder issues are apparently not covered!!!! It seems that even though the #6 lifter and ONLY the #6 lifter is damaged, this has nothing to do with the recalls related to this flawed product. Now they want $1000 to fix the #6 cylinder. SHAME ON YOU, Autonation Chrysler!!!!

I had chronic misfires on cylinder 6 in my 2012 Chrysler 200, and after replacing spark plugs twice and the coil three times, was finally informed that Chrysler had issued not one, but TWO recalls on my vehicle because of cylinder 6 problems. So I took it to AutoNation Chrysler Jeep for the recall services. AutoNation at first decided my problems weren't recall problems, and told me that I would be responsible for the cost of all diagnoses, repair, and a rental car for the duration of the work, and I have to say, that decision greatly upset me on so many levels! However, the following day, I was told that they had reconsidered and were going to do the recall service and fix the non-recall issues as well, and I would only be charged for the non-recall fix. They had decided to go ahead and take care of the rental and warranty out the diagnostic. It was a pretty bumpy experience for me altogether, but I'm so thankful that this company reconsidered, went to bat for me, and worked with me, so that things went right.

honor warranties - quit ripping people off and demanding money when they have warranties

The service people were friendly face-to-face, but the knowledge over the phone - not very informative. I've received 3 recall notices for the same thing, and none of them applied. The service dpt couldn't give me the information on the recall notice because it was so vague and had me drop off my car for 4 hours, when it took them maybe 15 minutes to actually determine that the recall did not apply. I'm not happy with the outcome.

Tire rotation and oil change with a side of a recall fix. Check engine light was on when I got the car back. They never checked the tire pressure after rotation.

Steve Turney was the best car sales consultant ever! I was in and out in 2 hours with the car I wanted and below the price I was willing to pay! Will be back when I'm ready to upgrade!

Bought a car for 5200.00. Clearly no mechanic ever looked at this car before it was put on the lot. I've spent over 5500.00 on a new transmission, new tires (pretty sure it's illegal to sell tires in the condition it was in) ball joints, tie rods etc. They agreed to replace the brakrs and rotors but my mechanic stated They never replaced the rotors. They were not helpful at all in trying to rectify any of this. I get selling a car "as is" for half the price but for 5200? Thieves.

Brought my 2013 Grand Cherokee in for a repair. Travis was my service advisor and did an excellent job ensuring I knew what was wrong and walked me through the extended warranty work. He also recommended service to my front and rear diff's and transfer case. I was impressed with his professionalism and customer service. Everything about the property was geared for the customer and will bring my Jeep's back.

Good place, nice people. I would recommend them, they do good work.

The service is awful, the service guy hung up on me, called back and was told I'd have to wait weeks to replace a lug nut. I bought my car brand new from this business 1.5 years ago and my struts blew out. Go somewhere else!

Jerry was very accommodating and thorough with explaining services

I had a great experience in purchasing my new car. Everyone there was kind and respectful. I like how no one pressured me into purchasing the car.

Excellent. Ready to go on time. Rob, service advisor, courteous and professional

Took over 20 minutes just to drop off my jeep for my scheduled appointment.

Justin the service manager was absolutely amazing. He set my time, called to confirm, and was there waiting to meet me when I arrived. The repair was fast and I was on my way in no time. Justin thank you so much for all that you did!!!

DO NOT TAKE YOUR CAR TO THIS LOCATION!!! Went to get my jeep serviced on a Wednesday. The guy said it would probably be ready the next day, but they would call to update me. Did not hear back. On Friday morning, I received a call saying it would be almost $600 and I approved just because I needed my jeep. I asked when it would be ready and he said it would be ready that same day. I did not receive a call so I called him and the main line. I left a voicemail for him then left a message with the lady who took my call on the main line. I called the guy a second time a few hours later because I hadn't heard back, but he didn't answer. They were closed on Sunday. Monday, I called the guy and he still would not answer my call. I called the main line again. Nothing. I finally called a different location and asked if he could help me get a hold of someone at the broadway location and he was so nice and helpful. He told me to call Justin, the manager, so I did. I left a voicemail for Justin and got no response. However, he said he had a sick child and was out so I understand that. On Tuesday, my dad called and got a hold of someone who said my jeep was ready. After that, I received a voicemail from the guy who was unresponsive to me for days stating he had left me a voicemail on Friday telling me it was ready....which was an outright lie. From Friday to Tuesday, nobody responded to me. Unnacceptable. I would've understood if they had been communicative and told me it was taking longer, but to be ignored is inexcusable. I know I can't get away with ignoring my clients for days at a time. I'd be fired fast if I did that. On top of all this, for 2.5 hours of work, they charged me $473!! So, $190/hour. That's outrageous! I was desperate to get my car fixed and back that I had to pay it, but I asked a friend who works at a car dealership and he said that to service a Range Rover, they charge $170/hour. He said $190/hour is terrible. I'm new to Colorado and unfamiliar with the area, but I will NEVER take my jeep back to that location. Worst customer service experience I've had.

While I always buy my cars through an auto broker, I have found the service facility at this jeep AutoNation to be excellent both times I have been there.

Although this is a Jeep dealership I bring my Dodge Durango here to be serviced as I wasn't happy with the service department at the Auto Nation I purchased my Durango from. Jim Geiselman is my advisor and does a great job. I never leave feeling like have been charged for work that was not necessary

The job gets done but I've never been overly pleased with their customer service. If I had the time to test out other places, I would. I only go here for a matter of convenience. My check engine light came on so I made an appointment to get my oil changed and have the light read. When I dropped off the car, the man helping me informed it would be $159 to read the light and they wouldn't know if the reading would be covered by warranty until they got in and read it. No thanks! I took it to Advanced Auto Parts down the street and they read it for free. I have a hard time believing what he said.

Don't waste your time! Spent close to 20 mins in lot checking out Jeeps hoping to drive away with one if not even a his/her double purchase. However, I got no help, not even a hello from any of the several salespersons who passed by. That was after I left AutoNation West for the same reason. Obviously this is how AutoNation chooses not to do business when it isnt quota crunch time (aka end of month).

We bought our Jeep Grand Cherokee and love the ride, smoother than our Audi. So many options and so much to learn. Enjoying every moment on the road.

Everyone was nice and professional. I test drove a'16 accord and didn't care for it. Then I went back to drive a super clean '14. I'm very pleased with the purchase.

Had to take my Chrysler 200 in for a recall issue. The excellent service team at Autonation was superb in determining the issue and the car was repaired.

The service was great and repair well done. I'm really appreciative of the first class treatment I was provided.

Don't waste your time! Spent close to 20 mins in lot checking out Jeeps hoping to drive away with one if not even a his/her double purchase. However, I got no help, not even a hello from any of the several salespersons who passed by. That was after I left AutoNation West for the same reason. Obviously this is how AutoNation chooses not to do business when it isnt quota crunch time (aka end of month).

Have not had a bad experience in the past 2 service appointments. Service is always prompt and staff is very friendly.

Fraudulent company! Worse car buying experience. Car had a problem which they claimed would be resolved with tire change. They did the change but still had a problem - engine noises. We 'unwould' the purchase, as Noah one of the managers there told me. Months later I get a delinquent payment from Public Service Credit Union. After many phone calls to numerous people, they said Auto-Nation never unwound the loan and they still have the money (over $20,000). Autonation claims that they don't have it and they are so disorganized that I had to explain to them the process of finding out the loan status etc. They refuse to call me back and I've had to pay $773 to the credit union for a car I don't have just to avoid damaging my credit. I would completely avoid these conmen as that is what they are. I had repeatedly requested for a written document stating the loan as unwound and they (Noah) never gave it to me and ignore my request which now makes sense. I would stay clear from this company. I have since purchased a better car with less hassle and with a professional car dealership but unfortunately I owe for two cars and my next step is to sue these people.

Good service

So unprofessional. Like everyone else in Denver I've been searching for a new car due to the huge hail storm. I found one I actually liked and drove straight from Arvada after work (sat in tons of traffic) and finally arrived, they could not find my car. Then my sales guy mentions there was a small dent in the car and they had it at a shop getting fixed, ok great. I made an appointment to come back Thursday at 6 to meet with my salesman because he said it would be back by then. As soon as I got home I called my sales guy so I could put a hold on it- he had already left for the day and told me to do it online. Well suddenly my car wasn't online (they "think" it's because it was in the shop getting the dent fixed) so I called the dealership and spoke to someone else who could help me put a hold on the car- he said he couldn't find it in their system and would call me back. 10 minutes later Jack calls me back saying it just arrived in the lot and to come back down. I declined because I sat through hours of traffic getting back home and wasn't about to drive another 40 minutes to go back at 8 pm. In addition to this all I was trying to do was put a hold on the car (Jack tells me it can't happen because it wasn't showing in their system?) Today: I get a call around noon about me confirming my appointment for Thursday at 6. I said actually you know what I made some changes in my schedule and can be there after work to look at the car so they scheduled me to come in today. Drove again in lots of traffic to get to this terribly organized place and even arrived earlier than planned. I was tossed to another sales guy since mine had apparently left for the day and couldn't keep my 4:30 appointment. Whatever. Come to find out again that they couldn't find the car in the system- he went to talk to his manager. Comes back and relays that they sold my car 45 minutes prior. This place will Dick you around like I had been the last 24 hours. Don't waste your time.

We bought a F150 recently and Grant was great in helping us. He had the truck ready before we got there, Lauren was quick and very helpful with the financing. It was a painless experience and we got a great deal on the F150.

I loved my car buying experience at AutoNation on Broadway. Ask for Jesus Tarin. He was an awesome salesman! I really enjoyed my car buying experience. The buying process can be a time consuming process. Jesus went out of his way to respect my husband's and my time.

Went I'm to see if I could get approved for a family vehicle. So the person that was helping me found me a nice SUV. I decided to get it, put money down and drove off after 3 hours of waiting and paper work. Had the SUV for 8 days and the transmission started to slip. I started jerking every time we pushed the on the gas. So we took it back in and they put it in service. I had already sold my car that I did have so I have no ride. Today is the 9th day without my SUV. So I call the dealership and ask what's going on. They told me it's being worked on and they could try to get me a rental car but I wasn't approved yet. That's why it taking so long. I wasn't expecting a awesome vehicle in the 1st place cuz I knew it was gonna be used but I also didn't think I had to pay for a vehicle that I can't drive 8 days after I got it! Very disappointed

Grant and the rest of the staff were great. One of the best car buying effert ever.

This was the WORST experience in customer service I have ever had. Jesse was incredibly rude and disrespectful, my 7am serivce took 9 hours to complete, I had to constantly call for more information about my vehicle, and there is not ONE nice person that works in this dealership. Take your business to the another Jeep dealership and steer clear of this nightmare! And whatever you do....avoid Jesse at all costs!

My sales rep, D was friendly, knowledgeable and genuinely awesome!

I had to go back twice. The people are nice enough but I am not so excited to go through the hassle of car rental and taking the extra time to get my car fixed over and over again. After the first time going back extra care should be taken not to inconvenience the customer.

I called to make my appointment. Having set a time and date was easy. Wish they still did warranty work on Saturday. On arriving they checked my records and found that this update was already done. Wish they would have done that when I made the appointment. Would have saved me a 45 mile trip and 3 hours of work. Nice folks at the service counter.

Mike in the service department was incredibly helpful and my jeep was well taken care with all of the issues that I went in with resolved!!

Everyone very nice but sorry it took soooo long to get an oil change over 2 1/2 hours!!! I am self employed and when I'm sitting at Autonation, I'm not working so I am losing money.

Excellent waiting area and facilities. Quick repairs and services.

I took my car in several times over several years because it would die going 60 MPH or sometimes 40 MPH or when ever it decided to. Then most times, once it stopped, It would restart, but not always. I had it tolled a few times also. The last time I took it to AutoNation while it was flashing all the dashboard lights as it would do before it would die. I didn't turn it off and told them it was acting up again. I took a tech for a ride while it was acting up and when I came back to the shop, I was told that they did not have time to work on it and I would have to bring it back. Once you turn it off, it might not act up for a month, six months or a year. They told me they could not find anything wrong with it, if it wasn't acting up when I brought it in. Well, I did that and they didn't have time to test the computer system that was causing it to shut down. I would rate the service the many times that I took this car in for the same problem as no service. They kept it 11 days the last time and during that time they couldn't find anything wrong with it. Also I asked them to take care of two recall items. The gas tank problem which was a recall and also an air bag recall. After the eleven days, when I picked up my car, they said that they didn't have the parts. Would you consider this good service????? I will never purchase a chrysler again nor use any AutoNation service locations or sales.

Went in for an oil change. They asked me if I wanted my tires rotated. I said no. When I got the car back everything in it was upside down. The way back area was turned upside down, my golf clubs were backwards and upside down, my center consul was completely in disarray. I realize what they had done because the wheel lock was laying in my center drink cup holder. They had been looking for the wheel lock so they could rotate the tires. Since I asked them not to do that it really was disturbing. Everything in my car had been gone through from the glove box to the center console of the way back underneath the way back. Not only that, they didn't put any of it back the way they found it. I can't believe they don't pay attention. Furthermore they sold me some sort of oil additive for an extra hundred dollars that I'm not sure I really needed. Very disappointed. I bought my car here, but will rethink that next time.

Took forever. They blamed Allstate and Allstate blamed them. As the "customer," I was stuck in the middle and neither would accept blame so I can only give both companies 1 star for leaving me stranded without a car for two months. I think the actual "work" took a couple hours, but I ran through my 30 day rental and then had to borrow cars for another month. Unreal.

I brought my Jeep in to fix a broken bolt that was in a tricky location, Jesse was the service writer we worked with and he was amazing! Everyone really went above and beyond to make sure we were leaving with my car fixed at a price we could afford. Thank you!

I brought my 2008 Jeep Liberty in last month because my radio wasn't working. After having my vehicle (for a few days) it was determined that I needed a new radio. I was called to come pick up my vehicle and was told that I would get a phone call when the new radio arrived. I never received a phone call and have no idea if the radio did eventually arrive. Not very professional. I guess having my business is no longer important.

It was fine. My car had a problem and it was fixed.

Travis did an excellent job , you must keep him. We brought 2 Jeep's in for repairs and service, and both were repaired and serviced on time Thank you,

I recently just bought my first car and my experience at AutoNation Broadway couldn't have been better. I bought a 2017 Jeep Grand Cherokee and Grant Geiser was the salesman who helped me through the process. He was very personable, knowledgeable about the product, and really made sure I got everything I wanted in a Jeep.

I was looking for a jeep did not find and sales never called me back . Or even really took the time to look for 1 out of all your stores . Lost a customer. Then I went to look for a new car for my daughter sales guy trying to put her in the new crysler 200 's she liked it but let her drive around in 1 then came back trying to put her in 1 that's basic she didn't like so she was going to wait salesman got rude started talking about wasting his time with her and slammed the door open saying very rude things about her . Then I as a mom got very mad and yelled back at him you do not treat people like that she is young her 1st car in her name and payment she had like the 1st 1 you showed her then try to play a game for cheap 1 . I even went to the guys in the little top desks and not happy with this dealer when her lease is up we will return the 1 she got and never go back . Can't wait for the end . Bad service

My family has purchased over 10 vehicles from this store. They always help me out and help solve my problems.

This is your typical dealership and I will go back to using the broker I have used in the past going forward. To start, the sales process was actually not awful as the rep worked with me via email and phone to negotiate the price. After that, everything went downhill very quickly. Despite the price being agreed upon, my wife and I were at the dealership for over 5 hours. I still have no idea why it took this long as we recently purchased an Infiniti and were in and out in a total of 2 hours including the sales process. I would caution buyers to read the tiny fine print as well on any promotional offers as many of the promotional rates and offers through Chrysler Financing require a 760 credit score or higher. If you don't fall into this credit category, the rates increase substantially. The financing manager was helpful in going over the various options we had so that we could land on the best financing option long-term which was a plus. After the purchase, my perception of the dealership has declined sharply. As part of the agreement, the dealership agreed to cut me a check (not equity on a trade). After more than a month without a check, it took me going into the dealership to finally obtain it. While this was quite annoying, it was nothing compared to today. While at the DMV to register the vehicle, I come to find out that the DMV received the paperwork for the sale yesterday (54 days after purchase). My temporary tags expire at the beginning of next week. I ended up spending more than 3 hours due to the need to process the paperwork because it took the dealership so long to send the documents. Bottom line is the Grand Cherokee I purchased is great! I would highly recommend going through a broker to buy one however as they can offer all the same incentives and specials but the process is 1000 times less painful.

We still need to get some warranty work done but the salesman "Nick" was very courteous and professional. Would recommend.

Nick McCourt from Autonation Chrysler Jeep on Broadway was superb! Easy to work with, totally heard our wants and needs and was quick to get us what we wanted. Excellent customer service and will recommend him and this dealership to everyone I know!

Jesse was great. He was patient and helpful. Took complete responsibility for some minor miscommunication, which I thought was a very honorable thing to do.

Great people, service and inventory. My third purchase there and the whole process was easy and friendly.

I bought my Wrangler here. I purchased an extended warranty and their service department failed to make the repairs needed in one appt. The first service date involved my interior lights (2) not turning off. They fixed 1 only. I called and had to go back in. That day they said a new light needed to be ordered. A month passed and no one called me. I called to find out the part was in already. Came in on 3rd appt to finally get it fixed. My 2nd experience was for the heater functions not working properly and a loud clicking in the back wheels whenever I'd take off from a stop. I picked it up the same evening. The heater worked that evening only and was back to the same the next day. The clicking had stopped for maybe 3 weeks and returned. I sold the Jeep because I can't have an unreliable car nor do I want to deal with their service dept. Now I'm getting completely blown off by their financing dept. when trying to get my warranty refund! Their sales staff go above and beyond because they want your money but when you need something done they flat out fail to deliver. Go buy elsewhere.

Though overall I am happy with my purchase, I was definitely not impressed with my salesman Jonathan. He was condescending, inattentive and smug. Though he is the one who initiated the sale and earned the commission, all of the support I received came from his peer Marcus who wins the shining star award. Finance person Lauren was also easy to work with. Noticed after I drove off the lot light that one of the fog lights is severely cracked and their was some body damage that had apparently been buffered out prior to sale. Dealer was not agreeable to addressing these issues and it is disappointing that they would sell a car with those fixable flaws, being that they are an AutoNation.

Marcus Howard was extremely helpful, friendly, not pushy, answered our questions, took his time with us, etc. The only reason we did not give five stars is we waited an extremely long time for financing, we were there over four hours. But even in that time, Marcus kept checking on us, offering us refreshments, making sure we were ok. We love our car!

These guys are morons. They claimed a headliner leak was fixed when we bought our jeep almost two years ago. Two cleanings later, we have water damage again and they claim there isn't a leak yet evidence clearly proves otherwise.

I recently purchased an 09 wrangler, its on point. Kyle, Scott and Jermey rock! Fun experience, y'all take care, I'll see you around. Thanks!

Dan found the Jeep Diesel Summit wanted after a very difficult search and the dealership gave me a good deal on purchasing the vehicle.

Damaris sold us two new Jeeps, a Cherokee High Altitude and a New Grand Cherokee Limited. Very professional, caring, took good care of us before, during, and after the sale. Sales staff was professional and not pushy. Thumbs Up To "D" for her professionalism and caring attitude.

Dropped my jeep off at 8am for a recall repair. I was told it would be ready in 2-2.5 hours. At 2:30 I called to find out if it was ready. They said they were working on it at that time. 4:25 I get the call saying it's ready. They can't follow through on timelines. I won't go back there and I won't recommend them to my friends.

Kyle was great all up until it came to actually selling car. Buying process was ok. However the delivery of the vehicle was the worst I've ever been a part of. The car was dirty and only 1/2 tank of gas. No one could answer the question of another key for the vehicle. The beginning was great but the end was awful.

Great customer service. Fast and easy approval. Knowledgeable staff.

Horrible experience, Really bad customer service. I Bought a brand new Jeep Cherokee 2017, Drove ten miles and it was DEAD on the road. The car had a bad transmission and it is taking them at least 10 days to fix it. I asked if I can return the car, THEY WOULD NOT LET ME. They wasted more of my time and causing me more headache. I no longer thrust this car but can NOT do anything about it. I DO NOT KNOW WHNAT ELSE WILL BREAK DOWN. They don't even deserve one star !!!

Recently bought a jeep here and our sales guys were awesome. Between my dad and I, we were kind of high maintenance and they smoothly handled all our questions and comments. I was able to test drive the car on roads and such that I wanted. I had said initially that I wasn't planning on buying for a while longer and I was just starting my car search, so at no point did I feel pressured. I loved the car and the experience was so stress free that I went back the next day and bought it. The ONLY reason I give this dealership a 4 star instead of a 5 star is because I was not super impressed with the finance guy. I felt slightly pressured by him and feel like he did not adequately explain some things/or explain them appropriately

Thanks to Scott Nelson a great salesman. This guy is professional with excellent customer service skills. My experience at AutoNation Chrysler Jeep Broadway was very pleasant. Be sure to check us out this summer Scott. *Go Mile High Gorillaz Football!!!!* Also thanks to you Ari in the service department for all your help. `BBunton`

We purchased a 2017 Grand from Scott Nelson. The total experience was excellent because of Steve. He has attention to detail and is a fantastic listener!!

Had a great overall experience with our salesman and everyone we spoke with at the dealership.

Recently purchased a 2016 Jeep Compass at this location. Damaris Nielsen made this purchase as easy as possible. Great customer service!

It takes me a long time to make decisions when buying a car. Jesus was very patient and kind. He answered many questions and helped make the decision easier. The process was much easier than anticipated also. I would definitely recommend this dealership.

Very Nice Dealership, Polite & Helpfu

Bought a 2012 Dodge Avenger and I could bent be happier with the service and the effort to help me purchase my first car! Ryan Smith made it all happen! Huge thanks to him!!

Just purchased a 97 Jaguar XJ6 from Thomas and although the vehicle is 20 years old it's in great condition! I love it! I've been looking for another vehicle sense I have been lending my car to my mother because she lost hers, and saw this beautiful Jag for only $3400. The best part is that they let me finance. Mariam the finance lady got me a great interest rate and with the same bank I have my current car with.

I had done some homework on the autonation website and others and found a vehicle that had everything I wanted at a very good price. I went in with a pricepoint in mind and they were able to make it work! Friendly sales and finaince staff, made it all happen in a couple of hours.

I wish i could rate this dealership at zero stars, I bought a 04' F250 Diesel from them in September. Upon purchase I noted that it needed an alignment badly, so they agreed to send it down the road to Ford to get the alignment done. When I took delivery of the truck, the whole front end was loose and upon hitting a bump the front end would be almost out of control. I then took this truck to Douglas County Diesel where they noted that there was damage to the axle and that the rack and pinion was very loose. I again returned to the Jeep dealership and they repaired a center link, and tie rods on the truck, after learning my lesson....I took it back to the Diesel mechanic where it was noticed there was no gear oil in the front axle at all, totally dry, so I called back jeep while hoping my 4x4 system was alright..... they told me to go kick rocks....which is funny because they were literally working on that axle the day before. I paid the Diesel mechanic to open that axle up and check it and do a transmission flush since the idiots at jeep put green coolant in a Diesel, my 4x4 is alright however, the truck is now after being run with no gear oil in it, in need of a seal job, it's been sitting since NOV. Bottom line is they will not be held accountable for their work, or the vehicles that they sell. They might be alright for a new jeep but avoid service at all costs!

my husband and I went in to look at Jeep Renegade and Allen Tamage came and help us. We want to tell everybody that Allen and his team his great and the dealership is very friendly. Allen is very patience with us and he get us what we want he is great. We recommended this dealership to my families and friends.

They really try to help, without being pushy. Everyone is friendly and professional.

I was not impressed and do not recommend this place. A month after I bought the car, they called me frantically asking me to come back to sign "new" papers because they made a mistake on processing the finance paperwork, and had my car year mixed up as a 2016 instead of 2017. They tried to say it was a bank discrepancy and the APR would change. They also said they would extend my temp registration because of the mistake, but never did. Very disorganized, confusing, and unpleasant experience.

I needed to trade a vehicle for a new Jeep, and Lauren was the best. I was extremely busy, so had to conduct all of the specifics via email & phone. When the Jeep I had my heart set on was no longer available, she went to a sister store, and brought it there for me. Best car buying experience to date.

Great car buying experience at Autonation Jeep Broadway in Littleton, CO last Friday. Kyle, Travis and Jeremy were all great to work with.

Great staff. Love my new jeep.

D (Demaris Nielsen) made our Jeep experience exceptionally smooth and, oddly enough, relaxing!! No pressure, no haggle, no BS, just a nice and easy process. Thanks D!! See ya in 2 yrs, LOL!

Overall great experience in finding the car I wanted.

Three weeks after my husband of 25+ yrs. walked out my car died. All I knew was what kind of vehicle I wanted and what payment I could afford. I got what I wanted. Thank you Dan, Thomas, Chris, Nick and Ronnie.

AutoNation was nothing but a pleasure. Everyone was very helpful and they got the job done on a tough lease. Pricing was more than fair and I am very satisfied

Love our new Chrysler Pacifica heated steering wheel is great!

Love the one price no haggle/hassle policy. Had the price from the internet before my appointment

This company uses bots to make themselves look better. I went to Autonation in Littleton, CO hoping to have a good experience but it turned out to be terrible. Jack Ridley in the sales department is a con artist. Highly advise there is a reason why the guy sold 256 vehicles in 2016. I'd be impressed but I bought and two of those jeeps and first was a Jeep Wrangler in very condition however the roof was cracked and I asked if they would fix that if I bought it and he said they would, but when I delivered the jeep to be worked on he turned and said 'you bought as is. Sorry brother'. So I did. Well I loved the 2015 Jeep Wrangler but I was moving and has I was cleaning up after my dog like a good roommate. I went back out to the driveway in Thornton and the jeep with all belongings was gone. Called the police and they showed 30 minutes later. Then I called Jack Ridley at AutoNation in Littleton, CO to let him know. Usaa put me in a rental car after several hours of frustrating communication. So I was car less closing on a house and everything I owned was taken. Who knows who did it and who really cares. Well moving after dealing with the rental I needed a vehicle that could handle more and it was only two wheel drive, that's all you can get near the holidays from enterprise, be warned, they don't care. So I went back to Jack Ridley because he invited me to his mothers for Christmas and seemed like a reasonable army veteran. Professional salesman, right? Well I went and purchased another jeep, but this jeep was not the one I wanted and I told Mr.Ridley in a forward way I don't I don't want it but he insisted and alls I needed to do to get the jeep, the rubicon, I wanted was go to the social security office down the street. Jack kept pushing and he did his job as a salesmen to push to the customer in an awkward feeling to buy a vechicle. I bought the 2015 Jeep Wrangler Manuel transmission. I knew I was going to have problems when I drove off the lot. About a week later I drove 14 miles off 285 and there was a half of foot of snow on the ground and the jeep was handle the snowy road just fine and then I can to the end of the road and I had to turn around. I began turning around and I switched the gears from 4H to 4L and then to second and the engine just shut off. I was not off roading I was a road with a street name and another jeep was able to tow me all the way home 20 miles. The jeep was not stuck and the clutch was working just fine. At first I thought it was the clutch but the jeep started right and switched gears just fine. So I know it wasnt the clutch because jeep was starting and the gears were shifting just fine. But what he failed to finished was the loan the application with the credit union. Jack tried to tell me even before the mechanic looked at that clutch that it was the clutch. When the tow guy who is a jeep hobbist told it was definitely something to do with transfer case or transmission. I highly advise that you take business elsewhere if you want to purchase a jeep. This dealership will give a bad taste in your mouth and make you very uncomfortable. Jack Ridley thank you for service to our country and the wonderful Christmas dinner but I will never trust you for the disservice you have provided me and I'd rather have one happy customer then bragging about 256 vechiles sold.

I called the dealership at around 1:00 on New Year's Eve and got a hold of Grant G. He was great, found the vehicle and a couple of alternates to consider. We headed down around 5 and by 8 the whole thing was wrapped up. On Monday, I was to pick the vehicle up and over the weekend had changed my mind on the color so we called him and again, no problem. He located the one we were looking for, brought it in and I had it that day. He made it super easy, great to work with. Rusty in Finance was also great - very organized and fast.

These people do not stand behind their cars or their work. I purchased a 2012 Jeep Patriot from them brand new. I told the salesman(who no longer works there) that I go to the mountains every weekend. He said that the Patriot is perfect for that. Shortly after buying it, the transmission would over heat going up the pass. After that happened twice, they recommended a $800+ transmission flush and service. Still continued to happen after that. Earlier this year, the transmission went out. It had less than 115,000 miles on it. Two months the later, the rear end fell apart. $1800+. A few months later, water pump, serpentine belt, idler wheels. $800+. Now the catalytic converter is going out. $1000+. I called and had them order the converter. A week later called back and they said it was never ordered. And now they tell me that the Patriot is not made for the mountains(while a video of the Patriot plays on TV 4 wheeling in the mountains). I have had them do all of the services and maintenance that they recommended. My service advisor even told me that he takes his tahoe when he goes to the mountains. This was the worst purchase I have ever in my short life. This Jeep and autonation have me on the verge of being homeless. Thanks autonation jeep Broadway.

Bad experience! Salesman never gave us temp tags or registration. They had our vehicle for over 2 weeks to get some work done, poor excuses as to why it took so long.

I bought a car from here about a year and half ago and from the start I was treated like dirt. They come off nice to get your business but behind the scenes I was nothing short of being screwed over. This company/location does not care about their customers in any aspect. Within the first couple months of owning my vehicle, my car broke down multiples of times to the point of having to get it towed. I had to have multiple rental cars and sometimes for a lengthy period of time. After my car basically had to get rebuilt from the bottom up, I no longer had to get it towed. When all these problems were happening, I tried to speak with the guy who sold me my car and have never been spoken too so poorly from a company. He originally told me "Please contact me if you have any issues at all." So I did. I was a first time buyer and it clearly wasn't a smooth process so when offered "assistance" I used it. Don't give someone your card if you're just going to be rude and apparently pissed at the fact you gave someone your business card. I then absolutely refused to come to this location due to the poor quality of customer service and the fact these employees could care less. When I originally purchased this vehicle, I came in with a friend of mine and being two young girls I guess the salesman took that to his advantage. He sold me a hail damaged car with every single warranty he could have sold me. He sold me dent protection, again on a car with hail damage and a clear bra which obviously you can not put on top of hail damage (which I did not know at the time). This salesman made it look like I was getting deals on top of deals, which clearly wasn't the case. They never followed up to apply this clear bra. So, after a year of not wanting anything to do with this dealership, I called because my hail damage got significantly worse and my paint started chipping. I then decided to look into this clear bra they sold me. Finally they realized they sold it to me and couldn't put it on this car. They went to give me a refund which they told me it would take about 6 weeks for me to get in the mail. After about week 8 and still no refund, I began to call and call and call. Eventually after a few phone calls I was finally told that this check was never processed. By this a few more weeks had passed. I decided to wait till I had to come into Autonation to get refunds on all my other warrantys because at this point, I finally traded in my pos car. Come to find out, you aren't allowed to get refunds on all your warrantys, only a select few. With this visit they finally gave me my refund for the clear bra. We will see what happens with these current refunds to see if I actually get them and get what I am owed. I have had a some what pleasant experience with a few of the financial managers and that is it. With all that being said, I will NEVER do business with Autonation again. This one specifically. I would not recommend this place to anyone. Also, I'll add that when trading this car in, it was worth absolutely nothing even with the fact it was a 2013 and I still owed way too much on it.

Jack and Scott were quick and to the point but never made us feel rushed. No haggling and a fair price. I would recommend this dealership without reservations.

Great ?? and you don't get to say that about a dealership very often!

We had fantastic service and it was such an easy transaction and pleasant car buying experience! Thanks Jack!!

James Gates helped us at AutoNation Chrysler Jeep Broadway. We contacted him prior to our visit and he was friendly and trustworthy. When we got to the dealership he had everything ready to go for us. He made the process as quick as he could and made sure we were satisfied! Can't wait to buy our next Rubicon from him in a month. Thanks James!

Love my new Jeep! The guys at Autonation made it a great experience! Thank you

Great experience overall, very long wait for financing department, but experience with salesperson Dee was phenomenal who was very easy to talk with and entertained our kids for the long wait. She really listened and understood our needs . We love the car and feel as if the price we obtained was reasonable and less than other dealerships.

One of the best car buying experiences in my adult life. No pressure thru the sale at any point. John S knew the product well and was good to deal with.

Amazing amazing amazing customer service!!!! Thank you!

Great place to do business at. Salesman very helpful, clean atmosphere, friendly environment, in general very good place! We love our Jeep we purchased from there!

I called a week in advance to look at a vehicle. When I showed up the vehicle was filthy, leaking oil and the air intake to the turbo wasn't even connected. Absolutely no effort to prepare the truck for sale. A complete waste of my time.

Excellent. Darius, our saleswoman was incredibly professional and worked with us to get us the best deal. She made our buying experience incredible. We felt no pressure and treated us with respect and kindness. That was the best experience we have ever had buying a car.

Update. After the confusion was settled the service department stepped up and made it right.

Two reasons to not buy from Auto Nation Broadway. Chris Kelley and Scott Nelson. They are great at the sale but could care less about you after the sale! Anyone can sell a car, whats important is what happens after the sale. These guys don't get it. Too many other credible dealers to work with, shame on them.

From the top down, I truly had an amazing experience at this dealership! From the General Manager to my salesperson, they treated me with respect and got me in the Jeep of my Dreams!

I had a great experience with AutoNation Jeep Broadway. Very easy to work with and listened to what I wanted in a car. I loved how easy buying a car was. I would recommend them to everyone.

I have taken my car in 4 different times for the same issue. The second time they actually fixed the problem only to find a month later the problem returned. I have called to schedule appointments to bring my car back in and ive been told someone will give me a call back and discuss a rental car with me. Ive been told twice someone will call within 10 minutes, yet I always have to call them back an hour later complaining. No apologies on their end as well. My car still isn't fixed either

Very professional and helpful. Bought a car I think I found a great deal.

I just bought a 2015 Chrysler 200 Limited from Thomas Vanburen. I knew exactly what I wanted, and wasn't going to take less. He took the time to find what I wanted and make the deal happen.

Overall a very good experience. The vehicle was in good shape with a full tank of gas when we took delivery.

Bought a chrysler 300c 2006 from here and i feel its a lemon ive took back multiple times for the same issue and they always tell me they cant duplicate it. Its will just die with no codes or lights and start right back up in limp mode so sick of this service department. Oh yeah took it back because the engine went and this is still this issue.

wonderful car buying experience, both cars I've purchased have come from auto nation. would highly recommend using them. I am totally in love with my new jeep...couldn't be happier.

UPDATED REVIEW: Thank you Sarah for getting back to me so quickly. I really appreciate it very much. I wish that I had received this kind of service before. I have been a long time (15+ year) customer and I expected better service than what I have received lately. I sold my 2014 Grand Cherokee back to dealership on September 9th. However, more than a month later, the bank claims the pay-off never happened and keeps trying to charge me. I keep getting a run-around from this dealership whenever I ask for documented proof to show the bank other than a simple emailed "EFT was done on xx/xx/xxxx" which is not enough. I would like them to contact the lending bank in question and settle this once and for all.

We love our new Jeep from AutoNation on Broadway. Jesus Tarin was a wonderful salesperson and we would definitely recommend him and this dealership to others.

We came in looking for a NEW Wrangler and purchased a USED Grand Cherokee. Jonathan was super helpful in finding not just a car, but the right car. He steered us away from a car in the final seconds before buying it after realizing some problems that we didn't pick up on. Then he followed up a few days later to check in on what we were thinking after the confusion forced us to delay our purchase. Finally the perfect vehicle for us came along and within minutes of it arriving to the dealership he sent us pictures and made sure we had first dibs before it was even in the system. We ended up buying more car than we first had planned, but not because we were pressure into it. It was simply because he followed up with a perfect car we couldn't refuse. We could not be happier with our new (used) Jeep and overall experience.

If buying on the weekend Rusty Twigg will tell you can get you a better rate on Monday but sign this for now until can process your application so can drive off with the vehicle. Don't pay 4% when you can get 2.5% elsewhere. He then comes back on Monday and says can't do any better and locked into crap rate. I had to go through and refinance crap loan waste of time and left bad taste in my mouth. If I have 800+ credit score, $150K of income and no debt do you think he will give you a better rate... Get your finance done before hand elsewhere.

I had a very good experience at AutoNation Jeep on Broadway. They didn't have the car I was looking for but brought one from one of their other locations very quickly. I did not feel pressured at any time and got just the car I was looking for.

I love this place like family! Which is why i started working here. If you ever need anything, service, sales, parts, or just good old fashioned help, please contact me.

My wife and I were greeted immediately by Brandon Smith when we walked in the door. He was very helpful setting up a test drive for us and asking us what exactly we were looking for. We had to some back the next day to fill out paperwork because we had a prior engagement to go to. Brandon had all the paperwork printed and ready for us when we came in the next day. The only reason I didn't give it 5 stars is because they were a little pushy with warranties.

Service department is a nightmare! Went to two other Autonation service departments both were also no help! My car is still being serviced to this date. Been in there for more than a month now! My advisor is no help at all! I call for updates on my vehicle the answer I get is ,"I'll call you when it's finished!" If I would have known how bad servicing my car at AutoNation is I would have never bought from them in the first place.

Great service everyone was very nice and professional.

Don't expect call backs for anything. Once they get the sale they're done with you

I bought a Jeep from AutoNation on South Broadway Travis Boling was my salesman he is one of the nicest persons I've ever met and one of the best salesman I've ever met he knew everything about Jeeps and that is why I will Always by in the future from AutoNation thank you Travis. Ray McClary

This is our 2nd vehicle in 2 years that my wife and I have purchased from Jesus Tarin & Sara (the GM) at AutoNation on Broadway. We were extremely pleased with the entire experience the first time when purchasing our Jeep that we went back to them for our Chrysler 300S. Jesus is very friendly, professional and provided outstanding customer service and was very knowledgeable about both of the vehicles. Whenever we are looking for a vehicle - if it is an AutoNation vehicle we will undoubtedly get it from Jesus and Sara at AutoNation Broadway. Without a doubt, the most pleasant car buying experience you'll have.

I went there ca'z my tire pressure light is on. After a lady(not a mechanic) run a check, they said there was a piece of metal in the tire but it was too close to the edge, it would be dangerous to fix it. Then they said I needed to replace four tires since the car is 4WD for $700. I took my car to discount tire and they fixed it for free. I think that's why my friends told me never go to AutoNation.

Very good experience. Justin LeBlanc was awesome! Everything went smoothly.

I had a great experience working with Lauren Oar at AutoNation! My car buying experience was wonderful, will definitely be coming back and referring family and friends to her!

The service center is a JOKE! You have to call for an update, they don't fix what they said was broken, you can never get a person to talk with you on the phone, and they are downright rude. I will be selling the Jeep that I love in order to avoid this place.

Nice parts people!

Dan always does a great job on getting the right car at the right price

My wife and I recently purchased a used 2013 Honda C-RV from Auto Nation. My wife had been researching and the one she inquired about had been sold, but she was immediately called about one that had just come in as a trade-in. Lauren gave us great service and we felt welcomed and comfortable working with her on our test drive. The only inconvenience that we had was the next day with the paperwork. After a drive down from northern part of Denver, we had to wait for the paperwork and the "warranty" was sprung on us as we were signing. It would have been nice, in the time that we had to wait, to look over the warranty to see if we really wanted it and how the purchase agreement actually worked. Instead it took another long trip down to cancel what we had purchased. Other than that, we felt that it was a good experience.

I just moved from Germany to Denver for to a new work assignment. I contacted AutoNation already from Germany as I was very interested in their Jeep Renegade Trailhawk car. They reserved my preferred car and even I have not credit history the team, specifically Mason Sheveland made everything possible. I could lease my car without any issues. Overall, very professional, customer friendly and excellent service. Big thanks to the entire Autonation Team!!

After my purchase of a used vehicle from AutoNation, I would likely recommend this dealership to those looking for decent salesmen and good service. My only reservation in giving them 5 stars is the service department's failure to return my calls. They got the job done well, yes, but it would have been a lot more pleasurable if I didn't have to be the one pushing and pestering for the work to get done. However, I was very pleased that they were ready and willing to uphold their 3 day warranty when I discovered that my vehicle needed its rotors replaced. They ordered new rotors and replaced them for me without any additional charge. I'm happy to see a business stand by its word to its customers. Hopefully they are consistent! I'll be returning to this dealership for continued service on my vehicle with no qualms.

I cannot express enough our overall satisfaction with AutoNation Jeep on Broadway. With a special shout out to Dan Meyer. He and the team were exceptional in walking us through the process as well as working with our financial requirements to get us into the Jeep we wanted and the to the price point we were targeting. On top of that, we were coming off an EXTREMELY bad situation with Sill-Terhar Motors and Dan was there for us every step of the way. I would highly recommend this dealership to anyone in the market for a Jeep.

Process of buying a car was easy, however, getting them to call me back to find out when my trade in will be paid off has been less than easy! I have left 2 messages and haven't received a return call poor service!

BEEARE of the service department. I took my 2011 wrangler in for a recall fix and they did a complementary inspection. I was called and told my rear brakes needed replaced as they were at 2mm. Funny thing was that I had my rear brakes replace just 8 months earlier at Christian Brothers Automotive. I brought paperwork with me when I picked up my Jeep and was told the brakes degraded quickly likely because of a caliper issue. I took my jeep directly to Christian Brothers and asked them to inspect the brakes because AutoNation just said they were down to 2mm. They took me into the service bay and showed me my brakes were fine. In fact, they were at 7mm and had years of life left. AutoNation tried to rip me off for a needless brake job. They were hoping I would agree to the brakes replacement when they called me. BEWARE of the service department.

After bouncing from one AutoNation to the next, I finally landed on this one. Where I'm STILL waiting on a call back for a piece from the AutoNation on Wadsworth (4 months now), this location has been courteous and quick to address my issues.

Thank you - The car is running fine, of course as a new so far I have no issues. Thank you for the friendly and professional service. Regards, Julio C.

First time to buy a car out-of-state. Sales rep. James made the process very simple for me. He was easily contacted any time I had questions and during the whole process he kept me updated. I never imagined an out-of-state purchase (from Dallas, TX bought in Littleton, CO) going so smoothly but they made it happen, all the way down to picking me up from the airport.

Roberto Aguilar helped me purchase my dream car...Jeep Wrangler! His assistance, support, and attention to my needs was outstanding! I am still in disbelief of what I now call my own!

This dealership did not add my trade in to my initial paperwork on May 7th, they sold my trade in without clear title and 6 sets of paperwork later and another payment debiting my account on the trade in since they did not pay it off, and adding an 595.00 acquisition fee to my 5th set of paperwork, my account is finally correct with the bank. My payment went up from the initial $466.00 to $614.01 since the dealership was so poor that they could not cover the trade in paperwork mistake, but i am FINALLY rid of this dealership and experience. I could not even call off the deal since they had already sold my trade in BEFORE the paperwork was final. You can save the cookie cutter response of how sorry you are that I went through this and that the General Manager would like to speak with me directly. That might mean something if the General manger was not the one who told me that they would not issue me a new temp tag and that the county would give me an extension....at my expense. My tags are now expired and even though the county received the title work just today, I cannot get an extension due to processing time. My nice new Jeep now sets in the driveway until my title works has been processed. Buyer beware, read before you sign and make sure you don't get screwed

Everything went smoothly. No issues. Good service.

Great service!! Very helpful and friendly. Had us in and out within an hour!

I live in Texas and I bought a 1998 Mercury Grand Marquis from this dealership and had it shipped to Texas. It had only 23,600 miles on it and that was what attracted me to it. The complete process was easy and Jason and Jessie were both great to work with. Jason even split the shipping with me to have it delivered to Texas. I was a little disappointed with the outside appearance of the car. It has paint issues on the door and back rear panel. The front bumper also has two small cracks in it. I was told there was no damage on the vehicle on the Car Fax and by the dealer when in fact it does have some issues. It drives pretty nice but does pull to the right so it obviously needs an alignment. Everything works on it and it has cold A/C. I was taking a chance buying a car from another state without going to actually see the vehicle. The interior of the vehicle looks really good for its age. It did have a few small stains on the interior front seats. There was some damage and cracks on the moulding on the inside door on the drivers side and there was another crack on the moulding on the back seat passenger door. My son-in-law does interior work so he fixed some of the cracks and cleaned up the upholstery. For the car being 18 years old I guess its in pretty good shape but I was a little disappointed with the exterior. Since it has low miles and runs good I guess it was an okay deal. I will be taking it to a qualified mechanic here in Texas to give it a go-over. However, I wont be buying anymore vehicles sight unseen. Lesson learned.

Great experience working with them and I would refer them to a friend.

I live in Texas and bought this car online. I only saw the pictures on the website and went by that. For the age of the car its okay. I was expecting a little better. The paint on the outside has a few issues. It looks like the back door on the passenger side has been touched up and not painted very good. The front bumper has a small crack on the corner. But again the car is 18 years old! The interior looks pretty good. There are a handful of very small stains on the fabric. Thank GOD my son-in-law does car detail work and is good at it. It pulls to the right....obviously needs an alignment. The inspection sheet did state it pulled to the right...I saw the inspection sheet when the car was delivered. I am definitely taking it to a good mechanic to look it completely over. Overall on a scale from 1 to 10 I give it an 8. Somewhat pleased but also somewhat disappointed.

I took my Wrangler here after another dealership didnt repair my swing gate correctly while under warranty. The service guy said it was no problem and would get the part order and done. I was suppose to get a call when it came in. The call never came. I called after several months and learned it was there. I take the jeep in for the replacement and learn they don't have the part that was specifically ordered me and by the way, they can no longer honor replacing it under warranty as the service guy that was helping me was no longer then and left no records. Seriously?

I had looked online for what I wanted and found a few of the Jeep Renegade Trailhawk's that fit what I was looking for. Because I had gone online, Matt sent me an email and I went in the next day. Things went very quickly with the test drive, the negotiation on price, and finalizing my new Jeep! They even fed us while we waited for the detailing to be completed! Great selection, great customer service, and a wonderful experience overall! Matt was awesome as well!

My first impression with this AutoNation was wonderful, Jesus and Jack were very informative and polite. When I selected the vehicle I wanted to purchase I made it perfectly clear who I wanted the financing to go through. After all said and done, I find out they didn't even contact my bank and shopped around with my SS#. My loan ended up with another finance company and I had to go through the trouble of refinancing my auto loan and obtained an even better rate with my bank...I do not recommend them

You are reading this to see what to expect from this dealership, I did the same before entering the lions den! I get super nervous going to dealerships, in my mind there out to get you and take you for what they can! Not the case at all! My experience was amazing! Scott Nelson helped me buy a used 2013 Toyota 4Runner, zero pressure..communicated everything very well from financing to warranty and had lots and lots of info about my car. If I knew buying a car was this easy I would of done it a lot earlier!

I was originally planning to purchase my new jeep from the Centenial Chrysler jeep, but after dealing with pushy salespeople there who told me I was unable to get the options I wanted, I decided to go to AutoNation. Everyone I came into contact with at AutoNation was polite and welcoming, I worked with Lauren and she was more than helpful! I was able to get exactly what I wanted and I love my new Jeep Compass!

Not great customer service. They were rude to me when I told them another dealer offered me a better deal.

Everything was going very well buying my new str8 this this lotacion or so I thot interim fortunately I had an accident before I contacted the dealership regarding my gap insurance that I had to ask for it however they told me I never bought gap insurance when I have never purchased a vehicle without gap insurance but have the decency to say about several other products that I never asked for and was overcharged for something I did not ask search the same but I put my trust in this dealership for them to do me like they did I would never but another car from them so people watch out because just imagine if they treated msrt customer the way they did being the most expensive vehicle that they sell just imagine when they wouldn't do to a low budget customer keep your eyes open I'll be very careful what you sign

I just concluded my second transaction with AutoNation. The first was to lease a new vehicle. That was 3 years ago. I then purchased the leased vehicle through AutoNation and it was painless. So, technically, it was used now, but used by me for 3 years. I know the vehicle is solid and has been well maintained. They didn't try to pressure me into buying or leasing a different vehicle. They understood that the residual value at the end of my lease was much less than the retail value of the vehicle and simply assisted me with completing the sale. All paperwork was done through the mail and was as easy as could be. The sales manager was very pleasant to deal with.

Our Sales Associate, Valerie, went far beyond making this purchase enjoyable and easy. She guided us to what we wanted, she kept in touch with us throughout the entire process, there was no "hard sell" that we have experienced before at other dealerships and her enthusiasm and friendliness made for a most delightful experience. If we need another car, we will return to Valerie.

Our Sales Associate, Valerie Traugutt made the whole buying experience one of ease and comfort. Valerie listened to what we were looking for in a car, kept in touch with us throughout the buying process and delivered the exact car we wanted all with a winning personality. There was no "hard sell" as we have experienced before with other car purchases. Although small in height, Valerie is a giant in salesmanship. If the time comes when we need another car, we will go to Valerie. All dealerships should be so lucky to have an associate like Valerie.

Allen Tamag and Auto Nation Chrysler Jeep were incredibly easy to work with. The entire process of selecting, test driving, valuing a trade in and negotiating a price was fast and painless with Allen.

they charged us $174.06 for diagnostic which took them about half an hour.the service adviser was so rude and unprofessional. i do not recommend this dealer to any one to do business with .they are thieves

We had a great experience at AutoNation. Val was knowledgeable and helpful - and fun! She helped us find just what we wanted and worked hard to get us a great deal! We'll definitely go back for our next car!

I bought my jeep here a couple months back now from Chris Kelley and I love it and he went above and beyond to take care of me! Thanks auto nation!

I purchased a new car and the saleswoman was extremely helpful and the process was easy and quick

I made several calls to Stephen Palmateer trying to decide what car was right for me or if I even wanted to buy a new car. He Researched and found me several options that fit my criteria. I told him that I would have to think about it and I would have to get back to him. I was pleased that he did not try to presser my decision or try to get me to the dealership for a test drive, he did not presser me with follow up calls. So the next day I dropped by and he helped me finalize my decision. I was so pleased with my treatment I left with a new car. Stephen Is by far the best salesperson I have had the pleasure to deal with.

Purchased new loaded Grand Cherokee Diesel from sales consultant Travis Boling. I noticed left exhaust tip was slightly ovalated like it had been a manufacturer defect or crushed in assembly or transit or something. Travis said they would fix it at first oil change. Bought the diesel version so almost a year went by before the first oil change was needed and by then Travis developed amnesia on the matter and I was told they would do nothing about it. Elevated to GM Sara Ziegenhagen and she would do nothing either and at times was just rude. Elevated to Chrysler corporate and it turns out they just default to local dealership management decision as well so that was quite pointless. Appalled by how this dealership has handled this situation and over something so trivial that would have cost the dealership a few hundred dollars even. They have now lost a family of premium vehicle purchasers for life and hopefully a few review readers that feel they should be treated with respect when buying a vehicle. Turning everyone I know away from this dealership in particular (And Chrysler in general if possible). If you are set on a Chrysler product, my recommendation is Pollard Jeep in Boulder. They know how to treat their customers so the extra few miles is worth it.

Excellent customer service! We were treated with respect and professionalism. Salesman was very polite and attentive to our needs in looking for a new vehicle.

I used Autonation's website to find the car I wanted and I contacted them to let them know I was interested and what time I would be at the dealership to look at it. Nate had the car ready and pulled up to the front by the time I got there. He was great and answered all of our questions and did not try to push for something we were not interested in. He is the main reason we decided to buy the vehicle. I am grateful for his work.

BUYER BEWARE OF AUTONATION JEEP BROADWAY!​ Lying & deceiving service, sales, and finance department. ​ ​​These people infuriated me when this happened and it's making my blood boil just writing about it!​ My husband and I were in the market to trade our old jeep for a new one. All the financing and prices were set prior to even stepping foot in the dealer. When we arrived all we had to do was sign the paperwork and away we went. 2 weeks later our sales rep Lauren​ called us wondering why we didn't come in the sign a new contract. This is the first we heard about that and she couldn't seem to tell us why the paperwork was changing. Her manager Emily couldn't either. So as honest and concerned customers we reached out to the finance guy (Mike). Left him messages but no response. We finally spoke to someone in finance that looked through our file and told us the warranty we purchased couldn't be approved through the original lender so we'd have to resign under a different lender but the numbers won't change. What a lie that was!!!!!!! In the meantime I had a service appointment scheduled to fix a chip in the paint and to put on upgraded rims and tires we purchased. Shelby in service called me a week prior to the appointment to let me know the rims had arrived. I showed up for my service and had been there for nearly 3 hours when they pulled me back to the finance guy's office. He wanted me to resign the contract with a completely different deal and not to mention a lot bigger monthly payment with no clear explanation. I felt like they were completely taking advantage because my husband wasn't there. At that point I left to call my husband and review what they wanted me to sign. By the time I made it back to the service department. Shelby (the same person who also called to tell me my wheels were in) told me that the wheels are in and they wouldn't perform the service to fix the chipped paint until I resigned the contract. Shelby lied to my face and at this point I am fuming with no answers. Chris the sales manager came to talk with me. He was a complete a**hole and told me to return my car because I wouldn't resign. Reminder: no one has told me why I need to resign at this point and I purchased and signed the docs for my car 2 WEEKS AGO!! They wasted my entire day, lied to me, had horrible communication and customer service. When it all came down to it, the bank wouldn't approve us at the top tier. This is something that should have been reviewed prior to coming in to sign the docs because they had all our information. And on top of that, if it fell through after we signed then we should have been contacted within a couple days after the purchase. Instead they brought me in to my service to department to take advantage of me and try to get me to sign without my husband. They lied to us over the phone, to my face, and by every department there. Emily, Chris, and Lauren in the sales department have the absolute worst communication skills. And everyone I dealt with that day had horrendous customer service. It took several days but we finally got a hold of Sarah, the GM of the dealership. She was extremely apologetic by the way her staff treated us and the situation. She was able to resolve the problem and compensate us for the almost irreparable damage done.

I was very hesitant to step foot into any other dealership than my friends who own a luxury car dealership. We were looking at three suv crossovers and Jeep was one of them. I had the most pleasant experience with this dealership. I was actually in three times prior to leasing our car, all three visits the salesman showed absolute respect for what we were looking for, he was not pushy at all and he new everything about the vehicle. It was the most pleasant experience I have ever had. They met us on all of our terms without any questions. It was such a good experience, I showed my friends our car and raved about the salesman and dealership they went down the next day and got the exact same car. I can't say enough about what a professional, pleasant experience it was. The sales manager was awesome as well. We will not hesitate to refer or go back here for our next vehicle.

I prepaid for an oil service plan for the length of the loan. The first oil service I called to schedule was three weeks out. I asked to talk to the service manager to tell him this was a prepaid service and was told again that the schedule was three weeks out. The second oil change my wife scheduled. She arrived fifteen minutes early. At the two hour mark she inquired about the vehicle and they told her there was a mistake and they hadn't started it yet. They offered her a free detail. I am greatly displeased with this service plan.

I recently purchased a 2007 Kia Optima from this dealership. I feel like the dealership itself is not reputable. The car I went in to look at was not actually ready to be sold. I left and about 5 minutes later I received a call from the dealership that they had found another vehicle that fit the description I was looking for. I turned around and went back. The sales associate I had been working with told me that they had a great car at a discounted price. On the way to go and check it out (it was located at a different AutoNation) I asked what the car was priced at the sales associate told me it was around 4500 he could not remember the exact price but it had be listed at over 5000. I like the car and we take it back to the dealership as they are working on the financing and everything I am just waiting around they sneak in a few added costs to the car and then get me to the price I was trying to stay in. The problem is the cost of the car now before taxes and fees and added costs was over 6000 and the total with everything added was close to 7800 after being told the car was around 4500. It comes with a 90 day warranty and I was told had been checked out and tuned up prior to buying. They claim to sell all their cars in good working order. A week later the car starts to stall out at stop lights during idle. They have me take the car to Peak Kia to have it looked. I take it in not a huge expense but an extra 200 dollars and they will not cover it so I have to pay that out of pocket. This was honestly one of the worst car dealerships I have ever been to. I will not recommend them to anyone and anyone reading this should look at other options first. Thanks for reading I hope this helps anyone looking for a car in the future.

Seriously my new go to shop for my Chrysler Sebring ! Great staff great work done on my car ,I will definitely be back to do business whenever I need it thanks guys !

Jessie was very nice. finance took a little long. would go back

Salesman Allen was great to work with. I look forward to doing future business with them.

I was closing on a house recently, and the salesperson, Jessie, went way out of the way to help me find the perfect vehicle for the mountains. They worked around my circumstances in a creative way, and I would definitely recommend this dealership and salesperson to anyone.

AutoNation on Broadway is an excellent dealership. Jesus Tarin was the best help I could have asked for when trading in my 2009 MINI Cooper for a 2016 Jeep Patriot. I have little experience buying/trading/leasing cars, but Jesus is a very approachable, knowledgeable guy who did a great job at explaining the process every step of the way and getting me into my new Jeep and out of the dealership pretty quickly! I highly recommend everyone to check AutoNation on Broadway out.

This dealership was awesome! I got a brand new Jeep Cherokee here thanks to Jesus. He helped with so much and worked with me a lot so I would highly recommend him.

Jessie was great. The finance people did a nice job and the facility was excellent.

Purchased a brand new wrangler and love my jeep! This dealership has the lowest level of customer service I have ever experienced. They make no effort to compensate or correct their mistakes and short comings. All in all a pathetic experience time and again. And I have to continue to deal with their pathetic excuses because I paid for a service plan. 2 week wait list for an oil change, inexcusable.

We went in to look at a Jeep that was slightly used. The car was in amazing shape and we loved it. The sales rep, Jessie, was fantastic and worked with us on a price we were comfortable with and really took the time to help and get to know us and our car needs! It was an easy experience and we highly recommend this dealership!

Scott N. made this this easiest and best car buying experience I have ever had. This was my 5th dealership purchase and was the first time I didn't walk away wanting a shower.

Tillie Payseno was fun and easy to work with. I appreciated her authentic personality, patience, commitment to providing the best service and professionalism. We had a tricky situation where a couple in the showroom at the same time wanted to purchase the exact same vehicle I had just signed for. Although new to auto sales, Tillie handled it very well, and the deal worked out in my favor in the end.

Ryan Lokken is the guy to go to for Jeep Wranglers. I was very impressed every step of the way. Highly recommend AutoNation and Ryan Lokken.

I had a great experience buying my Jeep Wrangler at Auto Nation! Highly recommend.

Automation salespeople are good. Then they leave you with very average and parts people. Nice waiting room. Zero knowledge.

Jesus made the buying process pleasant. He was friendly the entire time.

The sales team is poorly organized and the management is disengaged. I was quoted a fair price for my trade, and shook hands with the salesman on a buy out. We waited 2 hours on an evaluation, agreed to sell. I gave the dealership my keys, jeep, and paperwork. It's been almost 3 months since I sold my jeep and never got paid. I was contacted 3 weeks ago, and told the original value was miscalculated. Furthermore I would receive $2200 less than told and agreed on. Bottom line, this is criminal behaviour and is further perpetuating the reputation of the car sales industry. I still have not received any money or check from auto nation chrysler jeep. If you need a good dealership go to groove subaru. Hopefully management from auto nation reads this, recognizes the potential effects of backhanded business practices and criminal activity. I would not do business here again. But, I will continue to write negative reviews, notify media, pursue compensation, and warn others until I am paid for my jeep.

My experience with Scott Absher at AutoNation Chrysler Jeep Broadway was amazing! Scott went the extra mile in helping me find the perfect car! Not only did I walk away with what I wanted but gave great service along with everyone also at the dealership! Scott was so helpful throughout my car buying process and took the time to understand my needs and wants in order to narrow down my options. I highly suggest Scott Absher as your sales person at AutoNation Chrysler Jeep Broadway as I guarantee you will be 100% satisfied! Thanks again, Scott! : )

What a great car buying experience. Walked in, explained my situation and James Gates (Salesman) brought me an unbelievable offer, well done!

For the last three Jeeps, i have bought Wrangler jeeps from Autonation Broadway Jeep from Allen Tamag the car dealer.

I love the service that I received at Autonation. The guys were so helpful. They made it possible for me to leave the lot with my car.

I had Jesus Tarin help me get into my car and I will definitely say he went above & beyond for me.

I couldn't have asked to be treated any better. Scott Nelson really went the extra mile to make sure that I was happy with the deal on my used Celica. The whole staff is very professional.

Huge thank you to Moses and his team at Auto Nation Chrysler Jeep Broadway. Best car buying experience I have had thus far! Moses was FANTASTIC, responsive, listened what we were looking for, didn’t put us in a car that was outside of our budget and just made it happen. I am telling everyone who will listen how great the entire experience was! Thank you so much for taking such great care of us and loving my new Jeep!

Nathan made buying a new car fast and easy. Changed my thoughts of car dealerships! Up front and no hidden costs.

Both Jesse and Jesus were very helpful. They answered all of our questions and were very responsive. It took us a few days to make a decision and they could not have made it easier, We were very happy with our experience.

I leased a 2016 Jeep Patriot Sport 4x4 and had an awesome experience. My internet manager Allen and sales rep Jesse were great and made my new car experience the best . I highly recommend AutoNation Jeep Chrysler and applaud them on their new facility on South Broadway which is very close to my home. Thanks guys !

The sales crew and manager was very knowledgeable with my many questions about the SRT I purchased. Since I was so far from the dealership and my schedule was so difficult,, they offered to deliver my new car to me. They found very acceptable financing for me too. I would highly recommed this dealership to anyone looking for a new car.

Stephen palmateer @ autonation jeep was very helpful and polite. He help me find a car that was right for me.. Bonus is he got me the price that I was willing to pay for it.. Go see him..

My 2012 Jeep Grand Cherokee went into limp mode and had a check engine light, so was able to get it to the shop and they diagnosed it immediately as a VVT solenoid failure, it was a warrantable issue they told me it would take 2 days to repair but the next afternoon they called to say it was done !

The purchase process of the vehicle was okay, though the sales person I orginally contacted didn't bother to tell me before I came in that one of the two cars I was interested in was sold. Getting the negotiated body repairs caused by a hail storm completed (damage occurred while the vehicle was on the lot) was arduous and painful. It took three+ weeks and multiple trips back to the dealer before the repairs were done to my satisfaction.Thank goodness I asked for and was given a rental car to use at no charge while the repairs were in progress.That said, the first time I went to get my car, the hail damage was repaired on the hood, but not the roof. The second & third time, not all of the hail damage was repaired on the roof. By the fourth time, the car looked good, but OMG this process took forever! I don't understand why the sales person and guy doing the body repair didn't both meet with me TOGETHER at the start and write up a formal hard-copy body repair list. Instead, they just verbally went back & forth with what needed to be done and also verbally went back & forth with my requests and concerns. And, after all this, nothing was offered to compensate me for my considerable time & trouble; e.g. free oil changes, free detailing, etc.

Purchased our 4th family Jeep from Nate and Autonation Broadway although we do not live in the metro area. All have been hassle free and they either had or found what we wanted. Nate is awesome to work with and he made sure we were treated fairly and got a good price.

We bought a used Jeep 3 weeks ago and here are the lessons learned when dealing with AutoNation. Before you sign the sheet on what the dealership owes you, ask these questions: 1) Did they do an oil change - for us the answer was NO. Per Carfax the last oil change was 18 months ago/20,000 miles. Needless to say our mechanic said it was like draining sludge. 2) Make sure the car comes with 2 keys. Really, they only gave us one key. To bad so sad we were told. Buyer be ware on used cars that are not "Certified Used

Overall very happy with my purchase. My salesman was great. Didn't get what I wanted for my trade but overall good.

I am extremely disappointed with my experience at Autonation Chrysler Jeep. I purchased an Audi October 3rd and by the 27th took it in for service because luckily Audi's have pretty accurate sensors when something goes wrong. The car was showing that the brakes needed to be checked so I call the dealership and first ask if the brakes were not inspected when the car was first taken into the dealership and of course they checked the records and showed they did in fact check the brakes before the car was sold and they were fine. I took the car in any way and what do you know they tell me the brakes were "shot" in terrible condition and they of course don't know how they missed it. Unfortunately they were unable to complete the repairs due to the lack of Audi software to complete the brake repair. So they then sent my car to an Audi dealership to complete the repair. Once at Audi the list of things wrong with the car doesn't seem to stop they fix one thing and find another thing wrong. It's been two weeks since my car was first taken in. Along with the delay of ordering parts they need, the communication with Autonation and Audi is terrible. Autionation refused to pay for any repairs as it was not agreed on with the sale of the car. How was I supposed to know a car that supposedly passed inspections by Autionation was going to fall apart less than a month after purchasing!? I trusted the dealership when I made my purchase that I was buying a safe vehicle in good condition. They didn't even take the time to make sure the BREAKS were okay so it's not surprising Audi found a list of other issues with the car issues that are not cheap repairs by the way! When I reached out to a sales manager Jack M. he was complete jerk! He did not take the time to help me or even ask me my name to get more information on my car and situation, he cut me off mid sentence, and basically told me to deal with it myself and so generously provided me with the warranty companies phone number so I could figure it out myself. The warranty paperwork btw was not properly filled out by Autonation which is why some of the payments and repairs were not approved in a timely manner. Other repairs unfortunately are coming out of my pocket. My overall experience was disappointing to say the least. I will no longer do any business with Autonation period. The overall customer service was shocking, no follow up calls from management no help when I got someone on the phone. Just terrible, go anywhere else they clearly don't know what they're doing here.

I had an emergency and had to be towed to Auto Nation Jeep. They were fantastic and great to work with. My Jeep Grand Cherokee, which I bought new with wheel nut locks installed I thought from the factory, had a previous flat and the darn place did not return my key tool. Hence, with another flat, I had to be towed. The dealer and factory do not keep a record for the tool. It is almost impossible to get the locking nut off but Auto Nation did. They worked me in timely, were very professional and friendly to work with, kept me informed about the progress, etc. I wish they could be my normal Jeep dealer. While this was a lengthy and frustrating experience for us, Auto Nation was the positive side. I intend to drive way across town to use them again.

I had an emergency and had to be towed to Auto Nation Jeep. They were fantastic and great to work with. My Jeep Grand Cherokee, which I bought new with wheel nut locks installed I thought from the factory, had a previous flat and the darn place did not return my key tool. Hence, with another flat, I had to be towed. The dealer and factory do not keep a record for the tool. It is almost impossible to get the locking nut off but Auto Nation did. They worked me in timely, were very professional and friendly to work with, kept me informed about the progress, etc. I wish they could be my normal Jeep dealer. While this was a lengthy and frustrating experience for us, Auto Nation was the positive side. I intend to drive way across town to use them again.

Over all we had a very positive and painless purchase experience with AutoNation. Sales staff are very friendly and upfront about pricing. If they are able to meet your pricing demands they will let you know and vice versa. After a month of research we've found that their prices are already pretty aggressively discounted so the negotiation process was quick. There wasn't a whole lot of tricks and gimmicks so our interaction with sales was much more productive. We also liked their new facility, making the shopping day a bit more enjoyable. Our first visit was cut short because neither party could agree on the price so we left. A week later we were able to hammer out the deal over the phone on a different unit with the new cars sales manager and drove down to sign the paperwork; just like how a year 2015 car buying process should be :)

Best customer service! Called ahead and bam! When we walked in, the car was ready. Had some bad experiences with another Chrysler and Jeep and this one definitely made up for it. The wait time for the financial part of the deal was really long (more than usual) but overall, I'm happy! Ended up buying the car!

I ordered a new car online, with several customizations. I have a 3 year old and did not have time to wait. I arrived and the car was ready for me to sign my paperwork and pull away. As painless as car buying can get.

I had a very good experience at this dealership I will definitely return. The whole process was fast easy and very personable to what we needed and wanted.

This was my first new car bought at a dealership ever but I have bought used in the past. After doing my research, I found that these guys are are priced fair and take care of the purchaser. They even gave me a fair price on my trade in. Jesus is a patient and caring salesman that even took the time to help me setup all my electronics and walked me through all the bells and whistles. If you ever want a buying experience where you walk away smiling and knowing you have been taken care of, go visit Jesus at AutoNation. They continue wow me as they keep checking in to see how much I love my new Jeep.

They are rip offs

Nate did a wonderful job for us, this is the second jeep we have purchased from him. No doubt we will buy our next jeep from him as well.

Everyone was easy to work with. Ronnie was our sales person and he was friendly and we enjoyed working with him. We are happy with the deal we got.

I've taken my Grand Cherokee here for service several times over the past few years and have given them the benefit of the doubt but I've had enough so I'm writing this review. Even on simple oil change/lube service you have to make an appointment at least a few weeks in advance like a full service or repair,..really? Then they'll keep your vehicle for several hours leaving you without a vehicle for a solid full day just to do that. I've also caught them pencil whipping the multi-point inspection, for example saying "washer fluid level good" and leaving it dry. Another time, they scraped the leather on my steering wheel and denied it when I confronted them about it. And the final piece, when I took my vehicle in to my local tire shop for a repair they informed me that whoever had serviced it last had blown the tire, and repaired it in a way that renders unrepairable again, leaving me with the cost of a new tire purchase! They deliberately withheld this information from me. Complete violation of trust there and I've had it with these guys' service department. This service department is inefficient, unethical, and irresponsible. I strongly recommend taking your Jeep somewhere else for service.