Recent Reviews from AutoNation Chrysler Jeep Broadway

I have been going here for the last 4 years I believe because this is where I purchased my car to have it serviced for oil changes whatever my car needed and this past Saturday was a nightmare. I had a scheduled oil change appointment for this past Saturday at 8 a.m. I was not told that my warranty on my own oil changes had ran out so be prepared to pay for the next oil change that was the first thing. When I arrived two other cars were in front of me and I sure hope they had a scheduled 8am appointment as well my car was the third car to go back to service. I was told by somebody in service that I would be responsible for the oil change payment of $53 I said how come I wasn't told this the last visit I was here or when I schedule the appointment isn't that good customer service. The gentleman said I'm just filling in so I said wow my car is already back in service I guess I really don't have a choice but I won't be coming back and he said there's nothing he could do about it take it up with Finance. Next Issue sat there for an hour and a half and they checked out a gal who came way after me so I went up to the guy and service guy was very disrespectful and told him I've been sitting here for a while how come my car hasn't been checked out and he said while we don't carry GMC oil. I have never heard that in my entire life he said we have to get it from Auto Zone. What kind of nonsense is that! I told the rude kid how is that acceptable and he said that's not my problem I said what do you mean that's not your problem this gentleman overheared him tell me this. I have to pay $53 for my oil change and he said I don't know what he told you he just quit on the job. I said now you're telling me I have to wait till AutoZone opens for you to put oil in my car this is wrong he said I can't do anything about it so I went up to the front desk and I asked for manager and he said what's the issue and I explain to him what happened to me back in service so manager walked up and said he would take care of it. So then I went to the back because I noticed right away all of a sudden my car was pulled up in the service area hopefully they put oil in my car. Then I told the service guy don't you ever disrespect me like that again because I will have your job and he told me that I'm the one that went off on him which is a total lie you could ask the other customers that were sitting in the waiting room with me so then I went up to cash out and get my keys for my car the oil change is now $75 $75 for them to run to AutoZone to put oil in my car really. So then the manager came up to me and asked me if everything was okay I said no it's not okay I said you're charging me $75 for oil change when I when I was told it was going to be $53 for all the crap I just went through. Linda that was in the area had my back and said how long I had been there and it was wrong and said it in front of the manager how I was treated I was planning on buying my next car with this AutoNation but now you could forget it and I've told 10 people and I'm sure they've told 10 people and they've told 10 people about your service there I don't know which changed but I will never shop there again! If I knew all this drama was going to happen I would have went to Walmart and got a oil change for $38.

Nikki L Navarro May 10, 2018

This was one of the worst car buying experiences I have ever had. I was contacted by the internet sales manager, Lauren Oar. She understood that I was only in town for ONE day and that I needed this transaction to be very efficient. She told me on the phone that she would have the car I was looking at pulled at and ready to test drive. My son and I came into the showroom and had to wait 20 minutes before the car was brought around. We were introduced to a different salesperson, she was very nice. After deciding that a bigger vehicle was preferred, we were told that the car we were looking for was at a "sister lot" and could be retrieved so we could test drive it. I said that was great. I filled out the internet forms for the trade-in appraisal and a couple of other different forms. I told Lauren that my son and I would go eat lunch and then return to drive the Grand Cherokee. After lunch, I texted Lauren to let her know we were on the way back. I asked if the Grand Cherokee was ready to drive. She did not respond. After 15 minutes, I texted her again. I asked if the GC was available and ready for us to drive. She told me no, someone had to get it from the "sister lot," and it could not be retrieved if we were not there. Two minutes later, I walked through the front door. I saw Lauren and asked her why she did not get the GC there while we were at lunch. She told me that she misunderstood and did not realize I wanted to see the car. So, after another 2 hours of waiting and being asked to fill out a credit application, they sent someone to the "sister lot" to pick up the GC. While I was waiting, Lauren asked me to go ahead into the finance department and sign the contracts for the vehicle! I was surprised. I asked her, "You want me to sign a contract and purchase a vehicle that I have not even seen, that is not even here?" She said, "Yes, it will save time. You can tear the contract up if you don't want the car. And you have 5 days/250 miles to return the car if you don't like it." I declined. She then proceeded to go to the sales manager's desk to mock my decision. The car finally got to the showroom. We drove it. We decided to buy it. We waited another 1.5 hours to get into finance to sign the papers to buy this car. Sitting in the finance office, the nice gentleman in here hands over a piece of paper that says because the car was purchased from another dealership we were not entitled to the "5-day/250-mile return offer." Hmmm. In addition, I was charged $600 for the process of the salesperson going and retrieving this GC from the "sister lot." At ANY point during the day, had someone said "You can drive 25 miles to a different dealership and go see this GC yourself and save a $600 processing fee," I would have done that. But nobody bothered to make it known that a "sister lot" meant "we purchase the vehicle then charge you $600 to drive it over here." That is shady. Lauren was rude and condescending. Not one time was I referred to by my last name. I was called Katrina the entire day. Not Mrs. X or Dr. X as is preferred when a person has earned a doctorate degree. Business casual takes on an entirely different meaning when walking into this dealership. There were a number of people in "AutoNation" uniforms, but there were some, including Lauren that perhaps do not understand what Business casual is. Tank tops, leggings, long pointed fingernails, shirts that expose the decolletage are but a few of the dress code faux pas that can be seen here. Perhaps the corporate managers should make a site visit.

Katrina Ocon Mar 10, 2018

This was the second time in a row that it has taken three hours for an oil change. This was my most recent experience: I pull into the bay at 940a for a 10a oil change. Nobody meets me in the bay. I waited for a minute, nobody, A few supervisors were on their work phone (understandable), and one was texting on his cell. I interupt him, check in, and tell him I'm there for oil and a radio glitch. He says I'm due for rotation/alignment, and entire appt would take 2h. I asked if we could do radio next time, which would put appt at 1.5h. He writes that I'm waiting in lobby. "WAITING" was written all over the papers. 11a (hour one) rolls by, nobody checks in with me, 12p (hour two) rolls by, nobody checks in with me. I track somebody down again, ask status, and was told my jeep is still being worked on. I told them I was being picked up for lunch and would be back. While at lunch, I called at 1245p (hour 3!). Jeep still not done. I said we're going on Hour 3 AGAIN and this is unacceptable. He says he will have Jesse, my supervisor, call me. Jesse calls right back and says the jeep was done at 1235-1240p and they did the recall repairs for it too. He said he called my number (home) about the recall but that I didn't give them the correct number. I told him nobody asked for anything, and in fact, I had to to track down somebody to give my keys to! Mind you, "WAITING" was written all over the papers and it would have been easy to walk into a lobby of 5ppl and say "KERRI? Jeep Cherokee?" I told Jesse I'd be right down. To jesse's credit, he sat down with me to discuss the absolute breakdown of the system for the second time in a row. He said the alignment, rotation and recall took extra time and that he called me. I told him I was in the lobby for two hours and he could have just walked over to me instead of calling our landline. Plus, the whole purpose of me not having the radio repairs done was because I couldn't be there for two hours. Jesse apologized profusely, but couldn't explain exactly why there was a complete breakdown of the system. He asked that I give him and Jeep another chance. I explained that I have serious concerns about scheduling an oil change if it is going to take 3 hours. I could go to Firestone or Jiffy for 20-30m. Three hours is unacceptable by every standard out there. Jesse was very professional, and offered to haVe jeep cover the cost of the alignment/rotation. I appreciate this offer, but I'm still very hesitant to ever use your service dept again. Do I schedule an oil change at 8a and know I'll be there all morning? Or do I schedule it at 1p and run the risk of being late to pick up kids at two different schools at 315p? This is the third vehicle we have leased/bought from Jeep. At this point, in light of the horrible service dept, I can't say there will be a fourth.

Kerri Shurtleff Aug 26, 2017

Purchased an 06 H2 from this dealership.... I live in Ohio...... Asked multiple questions re condition of vehicle (body, paint, rust, interior, tires, etc) was told it had only one small scratch and that tires and interior was in great shape and everything was is working condition! When the vehicle was finally received more than a week after they received payment in full, there was 2 large dents with creases in them, the front tires were severely worn on edges and needed replaced, the spare tire on back was dry rotted and completely useless, the interior plastic trim is cracked everywhere! And in some places held together with... Get ready!.... Drywall screws!!! The windshield wipers were so hard and so much rubber was chipped out of them, I could've used them as bread knives! Two days after receiving the truck, the check engine light came on! Code P0101, that's when I found that the mass air flow sensor was so clogged with debris (leaves and sticks! Yes sticks!) that I had to replace it... The air filter had holes in it the size of walnuts (had to replace that too). The steering is so loose that the wheel turned at least a quarter turn before any turning was noticed in the vehicle (have to replace ALL steering components!)the salesperson made a comment about how "great" the vehicle drives. I Have to replace all brakes and rotors! And the back passenger window does not work! Hell.... It didn't even have a button in the door, just a hole where one used to be.... So had to replace that too! Both headlights and brights had to be replaced.... And on top of all these things....... More than 6 WEEKS AFTER RECEIVING PAYMENT IN FULL I still had not received any title work! When I called and spoke with Crystal, I was told. "I'm really behind".... "more than 6 weeks behind" on title work! Still somehow, no one ever apologized.... No one ever called to see if I was pleased with my purchase,.... Probably because they were well aware of the condition and didn't want to hear me complain.... But I called anyway and complained.... Still, no apologies.... I had to reapply for my temp tag due to a title clerk who is apparently inept at her job and even more inept with dealing with customers..... MY ADVICE IS, BUYER BEWARE OF THIS DEALERSHIP!! would never recommend this particular dealership to anyone. But hey.... U got your money! So, who cares, right?

Helios Furion Aug 17, 2017

This company uses bots to make themselves look better. I went to Autonation in Littleton, CO hoping to have a good experience but it turned out to be terrible. Jack Ridley in the sales department is a con artist. Highly advise there is a reason why the guy sold 256 vehicles in 2016. I'd be impressed but I bought and two of those jeeps and first was a Jeep Wrangler in very condition however the roof was cracked and I asked if they would fix that if I bought it and he said they would, but when I delivered the jeep to be worked on he turned and said 'you bought as is. Sorry brother'. So I did. Well I loved the 2015 Jeep Wrangler but I was moving and has I was cleaning up after my dog like a good roommate. I went back out to the driveway in Thornton and the jeep with all belongings was gone. Called the police and they showed 30 minutes later. Then I called Jack Ridley at AutoNation in Littleton, CO to let him know. Usaa put me in a rental car after several hours of frustrating communication. So I was car less closing on a house and everything I owned was taken. Who knows who did it and who really cares. Well moving after dealing with the rental I needed a vehicle that could handle more and it was only two wheel drive, that's all you can get near the holidays from enterprise, be warned, they don't care. So I went back to Jack Ridley because he invited me to his mothers for Christmas and seemed like a reasonable army veteran. Professional salesman, right? Well I went and purchased another jeep, but this jeep was not the one I wanted and I told Mr.Ridley in a forward way I don't I don't want it but he insisted and alls I needed to do to get the jeep, the rubicon, I wanted was go to the social security office down the street. Jack kept pushing and he did his job as a salesmen to push to the customer in an awkward feeling to buy a vechicle. I bought the 2015 Jeep Wrangler Manuel transmission. I knew I was going to have problems when I drove off the lot. About a week later I drove 14 miles off 285 and there was a half of foot of snow on the ground and the jeep was handle the snowy road just fine and then I can to the end of the road and I had to turn around. I began turning around and I switched the gears from 4H to 4L and then to second and the engine just shut off. I was not off roading I was a road with a street name and another jeep was able to tow me all the way home 20 miles. The jeep was not stuck and the clutch was working just fine. At first I thought it was the clutch but the jeep started right and switched gears just fine. So I know it wasnt the clutch because jeep was starting and the gears were shifting just fine. But what he failed to finished was the loan the application with the credit union. Jack tried to tell me even before the mechanic looked at that clutch that it was the clutch. When the tow guy who is a jeep hobbist told it was definitely something to do with transfer case or transmission. I highly advise that you take business elsewhere if you want to purchase a jeep. This dealership will give a bad taste in your mouth and make you very uncomfortable. Jack Ridley thank you for service to our country and the wonderful Christmas dinner but I will never trust you for the disservice you have provided me and I'd rather have one happy customer then bragging about 256 vechiles sold.

lovell shirefolk Jan 14, 2017

I bought a car from here about a year and half ago and from the start I was treated like dirt. They come off nice to get your business but behind the scenes I was nothing short of being screwed over. This company/location does not care about their customers in any aspect. Within the first couple months of owning my vehicle, my car broke down multiples of times to the point of having to get it towed. I had to have multiple rental cars and sometimes for a lengthy period of time. After my car basically had to get rebuilt from the bottom up, I no longer had to get it towed. When all these problems were happening, I tried to speak with the guy who sold me my car and have never been spoken too so poorly from a company. He originally told me "Please contact me if you have any issues at all." So I did. I was a first time buyer and it clearly wasn't a smooth process so when offered "assistance" I used it. Don't give someone your card if you're just going to be rude and apparently pissed at the fact you gave someone your business card. I then absolutely refused to come to this location due to the poor quality of customer service and the fact these employees could care less. When I originally purchased this vehicle, I came in with a friend of mine and being two young girls I guess the salesman took that to his advantage. He sold me a hail damaged car with every single warranty he could have sold me. He sold me dent protection, again on a car with hail damage and a clear bra which obviously you can not put on top of hail damage (which I did not know at the time). This salesman made it look like I was getting deals on top of deals, which clearly wasn't the case. They never followed up to apply this clear bra. So, after a year of not wanting anything to do with this dealership, I called because my hail damage got significantly worse and my paint started chipping. I then decided to look into this clear bra they sold me. Finally they realized they sold it to me and couldn't put it on this car. They went to give me a refund which they told me it would take about 6 weeks for me to get in the mail. After about week 8 and still no refund, I began to call and call and call. Eventually after a few phone calls I was finally told that this check was never processed. By this a few more weeks had passed. I decided to wait till I had to come into Autonation to get refunds on all my other warrantys because at this point, I finally traded in my pos car. Come to find out, you aren't allowed to get refunds on all your warrantys, only a select few. With this visit they finally gave me my refund for the clear bra. We will see what happens with these current refunds to see if I actually get them and get what I am owed. I have had a some what pleasant experience with a few of the financial managers and that is it. With all that being said, I will NEVER do business with Autonation again. This one specifically. I would not recommend this place to anyone. Also, I'll add that when trading this car in, it was worth absolutely nothing even with the fact it was a 2013 and I still owed way too much on it.

Amber Pyka Dec 29, 2016

BUYER BEWARE OF AUTONATION JEEP BROADWAY! Lying & deceiving service, sales, and finance department. These people infuriated me when this happened and it's making my blood boil just writing about it! My husband and I were in the market to trade our old jeep for a new one. All the financing and prices were set prior to even stepping foot in the dealer. When we arrived all we had to do was sign the paperwork and away we went. 2 weeks later our sales rep Lauren called us wondering why we didn't come in the sign a new contract. This is the first we heard about that and she couldn't seem to tell us why the paperwork was changing. Her manager Emily couldn't either. So as honest and concerned customers we reached out to the finance guy (Mike). Left him messages but no response. We finally spoke to someone in finance that looked through our file and told us the warranty we purchased couldn't be approved through the original lender so we'd have to resign under a different lender but the numbers won't change. What a lie that was!!!!!!! In the meantime I had a service appointment scheduled to fix a chip in the paint and to put on upgraded rims and tires we purchased. Shelby in service called me a week prior to the appointment to let me know the rims had arrived. I showed up for my service and had been there for nearly 3 hours when they pulled me back to the finance guy's office. He wanted me to resign the contract with a completely different deal and not to mention a lot bigger monthly payment with no clear explanation. I felt like they were completely taking advantage because my husband wasn't there. At that point I left to call my husband and review what they wanted me to sign. By the time I made it back to the service department. Shelby (the same person who also called to tell me my wheels were in) told me that the wheels are in and they wouldn't perform the service to fix the chipped paint until I resigned the contract. Shelby lied to my face and at this point I am fuming with no answers. Chris the sales manager came to talk with me. He was a complete a**hole and told me to return my car because I wouldn't resign. Reminder: no one has told me why I need to resign at this point and I purchased and signed the docs for my car 2 WEEKS AGO!! They wasted my entire day, lied to me, had horrible communication and customer service. When it all came down to it, the bank wouldn't approve us at the top tier. This is something that should have been reviewed prior to coming in to sign the docs because they had all our information. And on top of that, if it fell through after we signed then we should have been contacted within a couple days after the purchase. Instead they brought me in to my service to department to take advantage of me and try to get me to sign without my husband. They lied to us over the phone, to my face, and by every department there. Emily, Chris, and Lauren in the sales department have the absolute worst communication skills. And everyone I dealt with that day had horrendous customer service. It took several days but we finally got a hold of Sarah, the GM of the dealership. She was extremely apologetic by the way her staff treated us and the situation. She was able to resolve the problem and compensate us for the almost irreparable damage done.

Taylor Marshall Apr 25, 2016

As first-time Jeep customers, we walked in knowing the exact vehicle we wanted - a fully-loaded black 2015 Jeep Renegade Trailhawk 4x4. It became one of the most difficult feats to accomplish, to no fault of AutoNation (let me make that clear!). However, Scott Blum from Jeep Product Marketing (FCA US LLC) and Jack Ridley from AutoNation Chrysler Jeep Broadway worked tirelessly and patiently to find us the exact match. We know it wasn't an easy task to find our Renegade; and, in addition, we were trading in two Honda vehicles - one owned, one leased. To complicate matters, we also wanted to finance custom options and add-ons. However, in the end, not only did Jack Ridley locate the exact Renegade we wanted, but he made the entire buying process simple, smooth, and quick. He was genuinely concerned about ensuring that he met all of our needs from day 1 and ongoing (how's that for customer service!). Knowing about our prior poor experience with another dealership, Sara Ziegenhagen, the General Manager of AutoNation Chrysler Jeep Broadway, was also very involved in the process and ensured our satisfaction from start to finish. Financing was quick and simple thanks to Joe. He provided a thorough overview of the financing options and add-ons (e.g., Gap, Extended Warranty, etc.) without pressuring the sale. As for the Renegade Trailhawk - we have never been more excited about a car purchase. It is an extremely capable, yet playful vehicle. Jeep really struck a home run in the sub-compact SUV sector with this model. It handles better than our previous 2015 Honda CR-V EX-L. The cabin is quiet and extremely comfortable. There is ample room in the trunk. The sound system (upgraded 9-speaker with sub-woofer) is impressive. The ride is smooth, yet powerful (it has a class-exclusive 9-speed automatic transmission). Once we drove away in our new Jeep Renegade, we never looked back. We highly recommend this dealership if you want a great car-buying experience. Simply put, the staff at AutoNation Chrysler Jeep Broadway know what they’re doing! Thank you to all of the friendly, hard-working staff at AutoNation Chrysler Jeep Broadway for making our first Jeep purchase possible and such a positive experience!

Jack Savino Nov 16, 2015

I am extremely disappointed with my experience at Autonation Chrysler Jeep. I purchased an Audi October 3rd and by the 27th took it in for service because luckily Audi's have pretty accurate sensors when something goes wrong. The car was showing that the brakes needed to be checked so I call the dealership and first ask if the brakes were not inspected when the car was first taken into the dealership and of course they checked the records and showed they did in fact check the brakes before the car was sold and they were fine. I took the car in any way and what do you know they tell me the brakes were "shot" in terrible condition and they of course don't know how they missed it. Unfortunately they were unable to complete the repairs due to the lack of Audi software to complete the brake repair. So they then sent my car to an Audi dealership to complete the repair. Once at Audi the list of things wrong with the car doesn't seem to stop they fix one thing and find another thing wrong. It's been two weeks since my car was first taken in. Along with the delay of ordering parts they need, the communication with Autonation and Audi is terrible. Autionation refused to pay for any repairs as it was not agreed on with the sale of the car. How was I supposed to know a car that supposedly passed inspections by Autionation was going to fall apart less than a month after purchasing!? I trusted the dealership when I made my purchase that I was buying a safe vehicle in good condition. They didn't even take the time to make sure the BREAKS were okay so it's not surprising Audi found a list of other issues with the car issues that are not cheap repairs by the way! When I reached out to a sales manager Jack M. he was complete jerk! He did not take the time to help me or even ask me my name to get more information on my car and situation, he cut me off mid sentence, and basically told me to deal with it myself and so generously provided me with the warranty companies phone number so I could figure it out myself. The warranty paperwork btw was not properly filled out by Autonation which is why some of the payments and repairs were not approved in a timely manner. Other repairs unfortunately are coming out of my pocket. My overall experience was disappointing to say the least. I will no longer do any business with Autonation period. The overall customer service was shocking, no follow up calls from management no help when I got someone on the phone. Just terrible, go anywhere else they clearly don't know what they're doing here.

Sara Sosa Nov 11, 2015

I went to AutoNation Chrysler to repair my wheel sensor and for diagnostic on other things I heard in my PT Cruiser. I specifically drove half hour away from my house even though I live 2 mins drive away from another Chrysler dealership because of the positive reviews. My initial experience with the wheel sensor was great however, the appointment to fix the axle was AWFUL. I dropped my car off before close on a Saturday because I had an early Monday appointment. Monday morning at 7 am I received a call from the service rep I was working with asking me how much they quoted the job. I was FLABBERGASTED that they would ask ME how much they quoted the repairs. At 11 am I received another call from the same rep telling me they ordered the wrong part for my car and they needed till Wednesday 1PM to repair my car. I called Wednesday at 1PM because I hadn't heard from the dealership. The service rep told me that the part for my car was on a UPS truck and out for normal delivery because they didn't ship it "next day air so it'll just get here when UPS gets here." He called me back around 3PM and offered me three choices because UPS had yet to arrive and the technician who was to fix my car's shift ended at 5. He said, "you can 1)pick up your car unfixed and bring it back 2)leave your overnight car and let us finish it Thursday 3)we can get you in a rental car until we fix it." Naturally, I chose the third option because I needed to get around and stop depending on others for rides. I was shocked because that option wasn't even provided on Monday when they messed up and ordered the wrong part. After getting a ride, I went to pick up the rental car shortly after that call from an Enterprise down the street from the dealership. As I made my way home through traffic I saw a missed call and voicemail from the dealership telling me my car was ready for pick up. I picked up my car this evening after work. They gave me a 20% discount on the repairs after I complained, however upon receiving the service receipt I noticed they charged me for mis-ordering the WRONG part. No one actually took responsibility, I was without a means of transportation for THREE days before a rental was offered to me and to add insult to injury I ended up paying for their mistake. NEVER again. I will NOT be returning this dealership or service center for anything because they lack basic understanding of customer service.

Amma Marfowaa-Nuako May 8, 2015

Amma May 7, 2015

After getting almost 100 inches of snow this winter, we wanted to get a new generation, unmolested, gently used, 2 door, Jeep Wrangler Rubicon with a manual transmission and found a 2011 model listed on the internet by Autonation in Littleton with 27,800 miles. We also had a nice low mile Mazda Miata Grand Touring as a trade. George L. from Autonation contacted us and we were able to agree on trade-in value and sales price over the phone. We are 120 miles away so wanted the transaction verified before committing to the trip. The transaction was smooth and the Jeep was as represented and in a very good condition. George L. went over the Jeeps features with us and we departed for home, but, about 10 miles later the TPMS (Tire Pressure Monitoring System) warning light came on while in the middle of the Denver rush hour traffic on I-25. We pulled over shortly thereafter and checked the tires which were fine and continued home with the warning light still on. The next day we e-mailed George L. about the light, he checked with his service dept and we were told to air up the tires to proper PSI and drive for 20 miles which we did, including the spare. The light remained on. (A solid warning light means there is a failure.) The next day we took the Jeep to Big-O (The Jeep is no longer within the 3 year warranty) for them to check the tire sensors and they found that all the tire sensors had been removed from the five tires. Regular non-pressure sensing valve stems were installed in their place. We e-mailed George L. this information who came into work on his day off when he read about this and spoke with his manager (Ryan Rogers) who said that we should take the Jeep to our local Dodge dealer to have the missing tire sensors re-verified at the dealership. The local dealer verified that the tire sensors were removed with their scanner tool and they worked out the billing and payment with Ryan Rogers from Autonation to have new tire pressure sensors installed. George L., Ryan R. and Autonation stepped up to make this situation right. The tire pressure sensors are $80 each plus mounting and balancing which the local dodge dealership took care of and Autonation foot the bill ($558.62). The TPMS warning light is no longer a factor, its off. The Jeep Rubicon is great and we are a happy customer. Thank you Autonation, George L. and Ryan R. Regards Ivan and Linda

Rubicon2011 May 22, 2014

After getting almost 100 inches of snow this winter, we wanted to get a new generation, unmolested, gently used, 2 door, Jeep Wrangler Rubicon with a manual transmission and found a 2011 model listed on the internet by Autonation in Littleton with 27,800 miles. We also had a nice low mile Mazda Miata Grand Touring as a trade. George Lee from Autonation contacted us and we were able to agree on trade-in value and sales price over the phone. We are 120 miles away so wanted the transaction verified before committing to the trip. The transaction was smooth and the Jeep was as represented and in a very good condition. George Lee went over the Jeeps features with us and we departed for home, but, about 10 miles later the TPMS (Tire Pressure Monitoring System) warning light came on while in the middle of the Denver rush hour traffic on I-25. We pulled over shortly thereafter and checked the tires which were fine and continued home with the warning light still on. The next day we e-mailed George Lee about the light, he checked with his service dept and we were told to air up the tires to proper PSI and drive for 20 miles which we did, including the spare. The light remained on. (A solid warning light means there is a failure.) The next day we took the Jeep to Big-O (The Jeep is no longer within the 3 year warranty) for them to check the tire sensors and they found that all the tire sensors had been removed from the five tires. Regular non-pressure sensing valve stems were installed in their place. We e-mailed George Lee this information who came into work on his day off when he read about this and spoke with his manager (Ryan Rogers) who said that we should take the Jeep to our local Dodge dealer to have the missing tire sensors re-verified at the dealership. The local dealer verified that the tire sensors were removed with their scanner tool and they worked out the billing and payment with Ryan Rogers from Autonation to have new tire pressure sensors installed. George Lee, Ryan Rogers and Autonation stepped up to make this situation right. The tire pressure sensors are $80 each plus mounting and balancing which the local dodge dealership took care of and Autonation foot the bill ($558.62). The TPMS warning light is no longer a factor, its off. The Jeep Rubicon is great and we are a happy customer. Thank you Autonation, George Lee and Ryan Rogers. Regards Ivan and Linda

Rubicon2011 May 22, 2014

Show next 5 Reviews

Recent Reviews from AutoNation Chrysler Jeep Broadway

Cars.com

Edmunds

Facebook

Google+

Search New Vehicles

By Brand

Shop By Model

Search Pre-Owned Vehicles

Pre-Owned Featured Inventory

Finance

Vehicle Specials

Model Research

Parts

Service

Our Dealership

Recent Reviews from AutoNation Chrysler Jeep Broadway

Cars.com

Edmunds

Facebook

Google+