Recent Reviews from AutoNation Chrysler Jeep Broadway

On Saturday, April 7, 2018 I purchased a Jeep from Autonation Broadway (in Littleton, Colorado). My wife and I had previously visited and test drove a Jeep with salesman Jonathan Shrewsberry. The price on the Jeep had dropped by $500, so I was happy that the discount from MSRP would now be over $5,000. We had already gotten our financing through Bellco Credit Union. I provided a letter from Bellco explaining my pre-approval. Jonathan wrote up the sales agreement, although I had to remind him that the price had dropped. He asked if both my wife and I would be on the title. We were told that if she wanted to be on it, she would need to hang around about 2 hours to sign the paperwork, which she did. While we waited in the waiting area, Jonathan brought a credit application and asked me to fill it out. I explained that I had already applied and gotten approval from Bellco. He said that “they” needed to have a hard copy with my signature. I asked if Autonation would be running a credit check on me. Jonathan said no. I reluctantly filled out the form and signed it, giving it to Jonathan. He returned a few minutes later, as I had omitted my social security number. I asked again if they were going to run a credit check. He again said “No, they just need a hard copy of my application for their files”. I gave him my social security number. I naively believed Jonathan. I figured, since I applied for my loan over the phone with Bellco, “they” might need my signature somewhere. Later, I was introduced to Ben, a finance guy. I went into his office and we did the final paperwork. At that point, I found out that the title would be in my name only. So, my wife waited around for nothing. Monday evening, I got a notification from my credit monitoring company that there had been 3 inquiries by Autonation into my credit. I called Autonation's fiance department twice on Tuesday. Both times I got voice mail. I left a message both times asking for some explanation. They did not return my calls. Wednesday, I called and asked to speak to the sales manager. I explained my concerns over the credit checks. He confirmed that they did in fact run a credit check on me. He said that the finance man was not in, but he assumed that he did it to try and find a better loan for me... as a customer service. He apologized for the confusion and said that all they could do is send me a letter explaining that they should not have run a credit check. Apparently, if I send the letter to the 3 credit reporting companies, they will remove it from my record. Who knows how long that will take? I don't think it was a matter of confusion. I think either Jonathan knowingly lied to me or Jonathan was lied to by the finance department about the need for me to fill out a credit application. On another note...Today I received an email from Jeep offering me $500 off on a new car purchase. Nice timing... 5 days after I made my purchase.

P Sanders Apr 14, 2018

Phil Sanders Jr Apr 13, 2018

DO NOT SERVICE YOUR CAR AT THIS DEALERSHIP!!!! I would give this place zero stars if I could, but I guess the one star will give them credit for their sales department. About 3 years ago I worked with Derek Powers and he got me a great deal, found a car in my price range, and has still kept in touch with me since then. But that’s not the reason for this review. It all started about a year and a half ago with small things like tire pressure not being filled up. Not the end of the world, but when service techs do a multi point inspection and say your tires are all at 36 psi and you get in your car and 2 tires say they are below 30 psi, that’s frustrating, and honestly back then I should’ve known that the techs couldn’t be trusted because it only gets worse from there. Oh and by the way, I drive a 2016 Jeep Cherokee that I bought brand spanking new, so I’m the only owner that car has had. So fast forward to late last year, and I’m in for another routine oil change and they tossed in the multi point. Once I left the dealership, I had the weird urge to check my previous multi inspection from about 4 months prior, and I noticed something very cool... it seemed that my car had been fitted with the very rare self-healing brake pads that managed to grow back 4mm of depth over the course of about 6,000 miles being driven. You can figure out what happened there.... About a month ago, I had to take my car in to get a new battery. Piece of cake, right? They hand me my keys, I get in my car, and suddenly an earthquake hits when I start my car. A little odd. So I throw it in reverse to leave and I nearly get whip lash from how violently the cabin of the car is shaking me around. So I head back in, and tell the service advisor Phillip (who’s an awesome guy to work with), and he calls up the tech. I explain what happened to the tech and he stares at me like I’m crazy. So I toss him the key and tell him to hop in. We go out and now from the outside, you can visibly see my car shaking, which is not the condition I left the car in when I dropped it off. He takes it back to the shop to look at it. He comes into the lobby and tells me that an engine coil blew and was causing a misfire. Even had the faulty coil in hand to show me what happened. I asked how this could happen, and his exact words to me are “sometimes a fully charged battery has too much juice for these coils”..... hmmmm seems like BS to me. But anyways, now I go from getting a new battery to getting charged over $650 for a new engine coil on a car that has about 44,000 miles on it. The service manager, Justin, also tries to tell me that coils can go bad anywhere from 10,000 miles to 150,000 miles, it’s very random. So I go home and start some research. First of all, I can’t find a single article in regards to fully charged batteries blowing out engine components- that’s just completely false. I reached out to the GM of the shop, and he needs to find a new job, because he blew me off and didn’t care to help figure out what his 1-Star service department did wrong. Justin, the service manager, stood by his service tech’s word and believed it was a total fluke accident. So I ask my brother-in-law, who actually rebuilds entire engine blocks on Subaru’s and designs rockets for ULA (he’s kinda a genius), and I start explaining to him the fact that I needed a new battery and things went wrong. Mid sentence, he interrupts me and must have been reading my mind, because once he heard “new battery” and “coil”, he said “oh they shorted out your battery while replacing it and it caused your #4 engine coil to blow”.... which is exactly what happened. He said he could literally go duplicate exactly what the tech did, which also means the tech dropped my car off and said it was ready while driving it with the engine misfiring, yet failed to say anything and have the guts to own up to the mistake he made. So very very very long story short, the techs here all need to be fired because they can’t be trusted to check air pressure, let alone any other service on a car.

Ryan Novak Mar 19, 2018

This was one of the worst car buying experiences I have ever had. I was contacted by the internet sales manager, Lauren Oar. She understood that I was only in town for ONE day and that I needed this transaction to be very efficient. She told me on the phone that she would have the car I was looking at pulled at and ready to test drive. My son and I came into the showroom and had to wait 20 minutes before the car was brought around. We were introduced to a different salesperson, she was very nice. After deciding that a bigger vehicle was preferred, we were told that the car we were looking for was at a "sister lot" and could be retrieved so we could test drive it. I said that was great. I filled out the internet forms for the trade-in appraisal and a couple of other different forms. I told Lauren that my son and I would go eat lunch and then return to drive the Grand Cherokee. After lunch, I texted Lauren to let her know we were on the way back. I asked if the Grand Cherokee was ready to drive. She did not respond. After 15 minutes, I texted her again. I asked if the GC was available and ready for us to drive. She told me no, someone had to get it from the "sister lot," and it could not be retrieved if we were not there. Two minutes later, I walked through the front door. I saw Lauren and asked her why she did not get the GC there while we were at lunch. She told me that she misunderstood and did not realize I wanted to see the car. So, after another 2 hours of waiting and being asked to fill out a credit application, they sent someone to the "sister lot" to pick up the GC. While I was waiting, Lauren asked me to go ahead into the finance department and sign the contracts for the vehicle! I was surprised. I asked her, "You want me to sign a contract and purchase a vehicle that I have not even seen, that is not even here?" She said, "Yes, it will save time. You can tear the contract up if you don't want the car. And you have 5 days/250 miles to return the car if you don't like it." I declined. She then proceeded to go to the sales manager's desk to mock my decision. The car finally got to the showroom. We drove it. We decided to buy it. We waited another 1.5 hours to get into finance to sign the papers to buy this car. Sitting in the finance office, the nice gentleman in here hands over a piece of paper that says because the car was purchased from another dealership we were not entitled to the "5-day/250-mile return offer." Hmmm. In addition, I was charged $600 for the process of the salesperson going and retrieving this GC from the "sister lot." At ANY point during the day, had someone said "You can drive 25 miles to a different dealership and go see this GC yourself and save a $600 processing fee," I would have done that. But nobody bothered to make it known that a "sister lot" meant "we purchase the vehicle then charge you $600 to drive it over here." That is shady. Lauren was rude and condescending. Not one time was I referred to by my last name. I was called Katrina the entire day. Not Mrs. X or Dr. X as is preferred when a person has earned a doctorate degree. Business casual takes on an entirely different meaning when walking into this dealership. There were a number of people in "AutoNation" uniforms, but there were some, including Lauren that perhaps do not understand what Business casual is. Tank tops, leggings, long pointed fingernails, shirts that expose the decolletage are but a few of the dress code faux pas that can be seen here. Perhaps the corporate managers should make a site visit.

Katrina Ocon Mar 10, 2018

This place is a complete rip-off. I had my 2001 Jeep Grand Cherokee serviced on Mo 2/19 because of starting issues most likely related to the fuel filter and/or fuel pump. They confirmed that it was a defective fuel pump, quoted me ~$1100 for new fuel pump and fuel filter. I told them to go ahead and put it in. Service Rep Chris said they would need to order a compatible pump so the vehicle wouldn't be ready until Tues. Then all of a sudden, I got a call Mo night that the vehicle was ready after all because they "were able to get a pump from one of our sister stores." I thought "great." So I pick up the vehicle but two days later driving home from work I notice a loud whining sound coming from the fuel pump in the back. I call Service to ask whether that was normal and if I should bring it in so they can look at it again. Next available appointment wasn't until the following Wed. I specifically asked whether the vehicle was ok to drive in the meantime and was told "it should be fine." I leave Thurs for a skiing trip to Breck, pump starts whining again 15min into the trip and sure enough 15 miles before Frisco my "check engine light comes" on. So I stop and take it to a mechanic in Frisco - who diagnoses an airflow issue and says the pump is definitely not working properly, does not recommend to drive it back to Denver. Vehicle gets towed back to Auto Nation on Fr. Technicians look at the vehicle again and now claim that it was a clogged fuel filter causing the issue and that the pump itself is fine. Now I really wonder how the new fuel filter they supposedly put in with the new pump could already be clogged after driving the vehicle for less than 100 miles? Did they not check and replace the original fuel filter in the first place? Did I pay 1k+ for a new fuel pump that maybe didn't even cause the starting issues to begin with? I feel like I got screwed over massively and I've lost complete trust in this place. I will definitely not take my vehicle there again and I can't recommend this place to anyone. They reimbursed me for $25 for upgrading my AAA membership to get a free tow but refused to cover the $124 the Frisco mechanic charged me. The customer service experience throughout this whole ordeal was also completely ridiculous and unprofessional on part of Auto Nation. Also, please save yourself the obligatory message to contact your General Manager unless you are actually willing to offer a fair reimbursement for the additional charges your mishaps caused.

Mia Fischer Mar 9, 2018

I live in Washington State and found a Ram 1500 Bighorn 2016 that I was interested in at this dealership. It was a CPO vehicle which reassured me into purchasing it sight unseen. Ex Enterprise Rental, only 10 months old. Didn't want to fly down there without the vehicle on hold. They wouldn't hold it for me despite making the commitment to fly down there. I asked as many questions as possible to reassure myself. DAMARIS NIELSON was my saleswoman. She told me the vehicle was immaculate and promised to pick me up from the airport if I flew down there. After I arranged financ, it was a different story. Her entire demeanor changed. I stop getting answers to my questions. My calls are responded to with texts. She told me she wouldnt pick me up and that I should take an UBER. When I objected to this she told me she would pick me up, but only if I sent a check overnight instead of in 3 days or wire transfer. When I called her out again she said okay, that she would pick me up. Her words were " I got you chris". Fast forward. I arrive there with my buddy. A kind, young lot tech picks us up, NOT DEMARIS and drives us the 50 minutes to the dealer. They hand one ONE KEY and say your truck is outside. DEMARIS DIDNT EVEN COME TO WORK. That was it. I go outside and look at the truck. Scratches and dings all over it. FILTHY. And the front right tire is flat. I say it needs to be cleaned and since I am driving from Denver to SEATTLE, they need to check the tire because it looks soft. They say no problem and 10 minutes later the truck is back. Tire still looks soft but I jump in ready to drive home. Warning signal that the tire has 14 PSI. I tell them to pump it up and check it. They pump it up and assure me that there is no puncture so I take off. Next morning we wake up in a hotel in Billings Montana and the tire is flat as a pancake. I call them and they say oh it must have happened on your way there but if you take it a Tire Place we will fix it. So I do that. Tire place finds a rusty nail inside that had been there a while so I call Autonation Broadway. They say that they are building next door so that happens alot. If it happened alot why did they not consider that when I told them there must be a puncture before I left???? Back in Seattle I start looking through the truck and find the 125 point inspection checklist that was supposed to be filled out by the Chrysler mechanics when they do the CPO Inspection. Only 15 or so boxes were ticked and they were all cleanliness and detailing boxes. None of the mechanical boxes were ticked. Alarm bells ring. So I call Chrysler and insist that they arrange another inspection for CPO at an Autonation here in Seattle. They oblige. They also tell the dealer in Denver to provide me with a second key fob free of charge (that Denver tried to charge me $300 for by the way). I bring the truck the CDJR Autonation Bellevue. Service writer looking after me was Chad Love (great guy by the way). I tell them that its there for the 125 point CPO Inspection but that it had also was veering to the left when I took my hands off the wheel. He said it was a simple alignment issue. Left the truck there for a few days and Chad calls. Says it passed CPO no problem but that they had tried to align it 6 times and it was still the same. Said they would need it longer. Fast forward almost 2 weeks and he tells me it needed a sensor in the steering column. Lucky it was under 36k miles or I would have been out $2000 . I pick up the truck and it's STILL VEERING TO THE RIGHT. Truck is now booked in to go back to the dealer in Bellevue. Chances are it WAS IN AN ACCIDENT AND NOT REPORTED ON THE CLEAN CARFAX REPORT. I didnt even include that the vehicle had been showing Low Oil Pressure Warnings and ESIM Check Engine Lights since I got it. Oh and I still havent met that liar and coward Demaris Nielson.

Chris Hughes Sep 27, 2017

This was the second time in a row that it has taken three hours for an oil change. This was my most recent experience: I pull into the bay at 940a for a 10a oil change. Nobody meets me in the bay. I waited for a minute, nobody, A few supervisors were on their work phone (understandable), and one was texting on his cell. I interupt him, check in, and tell him I'm there for oil and a radio glitch. He says I'm due for rotation/alignment, and entire appt would take 2h. I asked if we could do radio next time, which would put appt at 1.5h. He writes that I'm waiting in lobby. "WAITING" was written all over the papers. 11a (hour one) rolls by, nobody checks in with me, 12p (hour two) rolls by, nobody checks in with me. I track somebody down again, ask status, and was told my jeep is still being worked on. I told them I was being picked up for lunch and would be back. While at lunch, I called at 1245p (hour 3!). Jeep still not done. I said we're going on Hour 3 AGAIN and this is unacceptable. He says he will have Jesse, my supervisor, call me. Jesse calls right back and says the jeep was done at 1235-1240p and they did the recall repairs for it too. He said he called my number (home) about the recall but that I didn't give them the correct number. I told him nobody asked for anything, and in fact, I had to to track down somebody to give my keys to! Mind you, "WAITING" was written all over the papers and it would have been easy to walk into a lobby of 5ppl and say "KERRI? Jeep Cherokee?" I told Jesse I'd be right down. To jesse's credit, he sat down with me to discuss the absolute breakdown of the system for the second time in a row. He said the alignment, rotation and recall took extra time and that he called me. I told him I was in the lobby for two hours and he could have just walked over to me instead of calling our landline. Plus, the whole purpose of me not having the radio repairs done was because I couldn't be there for two hours. Jesse apologized profusely, but couldn't explain exactly why there was a complete breakdown of the system. He asked that I give him and Jeep another chance. I explained that I have serious concerns about scheduling an oil change if it is going to take 3 hours. I could go to Firestone or Jiffy for 20-30m. Three hours is unacceptable by every standard out there. Jesse was very professional, and offered to haVe jeep cover the cost of the alignment/rotation. I appreciate this offer, but I'm still very hesitant to ever use your service dept again. Do I schedule an oil change at 8a and know I'll be there all morning? Or do I schedule it at 1p and run the risk of being late to pick up kids at two different schools at 315p? This is the third vehicle we have leased/bought from Jeep. At this point, in light of the horrible service dept, I can't say there will be a fourth.

Kerri Shurtleff Aug 26, 2017

Purchased an 06 H2 from this dealership.... I live in Ohio...... Asked multiple questions re condition of vehicle (body, paint, rust, interior, tires, etc) was told it had only one small scratch and that tires and interior was in great shape and everything was is working condition! When the vehicle was finally received more than a week after they received payment in full, there was 2 large dents with creases in them, the front tires were severely worn on edges and needed replaced, the spare tire on back was dry rotted and completely useless, the interior plastic trim is cracked everywhere! And in some places held together with... Get ready!.... Drywall screws!!! The windshield wipers were so hard and so much rubber was chipped out of them, I could've used them as bread knives! Two days after receiving the truck, the check engine light came on! Code P0101, that's when I found that the mass air flow sensor was so clogged with debris (leaves and sticks! Yes sticks!) that I had to replace it... The air filter had holes in it the size of walnuts (had to replace that too). The steering is so loose that the wheel turned at least a quarter turn before any turning was noticed in the vehicle (have to replace ALL steering components!)the salesperson made a comment about how "great" the vehicle drives. I Have to replace all brakes and rotors! And the back passenger window does not work! Hell.... It didn't even have a button in the door, just a hole where one used to be.... So had to replace that too! Both headlights and brights had to be replaced.... And on top of all these things....... More than 6 WEEKS AFTER RECEIVING PAYMENT IN FULL I still had not received any title work! When I called and spoke with Crystal, I was told. "I'm really behind".... "more than 6 weeks behind" on title work! Still somehow, no one ever apologized.... No one ever called to see if I was pleased with my purchase,.... Probably because they were well aware of the condition and didn't want to hear me complain.... But I called anyway and complained.... Still, no apologies.... I had to reapply for my temp tag due to a title clerk who is apparently inept at her job and even more inept with dealing with customers..... MY ADVICE IS, BUYER BEWARE OF THIS DEALERSHIP!! would never recommend this particular dealership to anyone. But hey.... U got your money! So, who cares, right?

Helios Furion Aug 17, 2017

We purchased our Jeep Patriot on 4/8/17, and when we were going through the paperwork process, did not get an overwhelming sense of confidence in the guy doing the work. It seemed to take forever to pull it all together, and the process with him was just painful. Nonetheless, we finished and left with the car. About a month after the purchase, we received an email from the guy. Apparently, we didn't sign all of the necessary documents, and he sent us the forms which we printed, signed, scanned, and sent back the same day. Then, radio silence for another month. I realized about two months later that the temp tags were set to expire. Not wanting to have to deal with it during the work week, I called on a Saturday and demanded to have new tags drawn up which I would pick up and do a quick exchange. Reluctantly, the person I spoke to agreed to do the exchange. The brightest spot in my experience thus far was I literally just walked in, exchanged plates, and left. Nice. However, I was advised that the paperwork had JUST been sent to the DMV. Another month later (this week) I called the DMV, who advised our paperwork was received on 6/3 (which was after I exchanged the plates, so someone lied to me), and the DMV sent the documents back to Autonation on 6/13 via a courier as documents and signatures were missing. I called Autonation who didn't even know the DMV had returned the documents over 3 weeks before! The title person called me back saying (yet again) there were documents that needed our signature, but unfortunately, could not be emailed as originals only were required. Wanting this experience to be over quickly, I offered to have my daughter drive down, pick up the documents which we signed Monday night, and my daughter drove back to and hand delivered to the title person on Tuesday. I have now left 2 messages for the title person as I really would like to know how long this process will take (my 2nd set of temp tags expire on 8/1). I just left a message for the general manager to call me back, but my lack of confidence and intuition is telling me I was given the name of someone just to appease me. Not sure what's going on, but man, I hope someone can help us get our car officially registered with the DMV before I make my fourth payment on the car!

PJ Scott Jul 13, 2017

DO NOT TAKE YOUR CAR TO THIS LOCATION!!! Went to get my jeep serviced on a Wednesday. The guy said it would probably be ready the next day, but they would call to update me. Did not hear back. On Friday morning, I received a call saying it would be almost $600 and I approved just because I needed my jeep. I asked when it would be ready and he said it would be ready that same day. I did not receive a call so I called him and the main line. I left a voicemail for him then left a message with the lady who took my call on the main line. I called the guy a second time a few hours later because I hadn't heard back, but he didn't answer. They were closed on Sunday. Monday, I called the guy and he still would not answer my call. I called the main line again. Nothing. I finally called a different location and asked if he could help me get a hold of someone at the broadway location and he was so nice and helpful. He told me to call Justin, the manager, so I did. I left a voicemail for Justin and got no response. However, he said he had a sick child and was out so I understand that. On Tuesday, my dad called and got a hold of someone who said my jeep was ready. After that, I received a voicemail from the guy who was unresponsive to me for days stating he had left me a voicemail on Friday telling me it was ready....which was an outright lie. From Friday to Tuesday, nobody responded to me. Unnacceptable. I would've understood if they had been communicative and told me it was taking longer, but to be ignored is inexcusable. I know I can't get away with ignoring my clients for days at a time. I'd be fired fast if I did that. On top of all this, for 2.5 hours of work, they charged me $473!! So, $190/hour. That's outrageous! I was desperate to get my car fixed and back that I had to pay it, but I asked a friend who works at a car dealership and he said that to service a Range Rover, they charge $170/hour. He said $190/hour is terrible. I'm new to Colorado and unfamiliar with the area, but I will NEVER take my jeep back to that location. Worst customer service experience I've had.

Cheyenna Villarreal Jun 10, 2017

So unprofessional. Like everyone else in Denver I've been searching for a new car due to the huge hail storm. I found one I actually liked and drove straight from Arvada after work (sat in tons of traffic) and finally arrived, they could not find my car. Then my sales guy mentions there was a small dent in the car and they had it at a shop getting fixed, ok great. I made an appointment to come back Thursday at 6 to meet with my salesman because he said it would be back by then. As soon as I got home I called my sales guy so I could put a hold on it- he had already left for the day and told me to do it online. Well suddenly my car wasn't online (they "think" it's because it was in the shop getting the dent fixed) so I called the dealership and spoke to someone else who could help me put a hold on the car- he said he couldn't find it in their system and would call me back. 10 minutes later Jack calls me back saying it just arrived in the lot and to come back down. I declined because I sat through hours of traffic getting back home and wasn't about to drive another 40 minutes to go back at 8 pm. In addition to this all I was trying to do was put a hold on the car (Jack tells me it can't happen because it wasn't showing in their system?) Today: I get a call around noon about me confirming my appointment for Thursday at 6. I said actually you know what I made some changes in my schedule and can be there after work to look at the car so they scheduled me to come in today. Drove again in lots of traffic to get to this terribly organized place and even arrived earlier than planned. I was tossed to another sales guy since mine had apparently left for the day and couldn't keep my 4:30 appointment. Whatever. Come to find out again that they couldn't find the car in the system- he went to talk to his manager. Comes back and relays that they sold my car 45 minutes prior. This place will Dick you around like I had been the last 24 hours. Don't waste your time.

Courtney Elliott May 24, 2017

It was not my first experience here that was frustrating but my second due to a mistake on their part. I originally came in to Auto Nation Chrysler Jeep Broadway on the 2nd of December, it was my first time ever leasing a car or even looking to buy. I was there for about 9 hours while they tried to find a good deal for me, I was appreciative at first of course they seemed to be doing everything in their power to get me out in a vehicle for a price I wanted; although I later ended up wishing they had just left me without a vehicle and I would've searched elsewhere. I signed all the papers and left with a leased vehicle in hand. However, a couple of weeks later I received a letter from the bank saying they had declined the deal and it had been due to discrepancies in income. I had told the sales girl I was getting a raise but it wouldn't be in effect until end of January or February. The sales girl that I was dealing with had coached me through the whole deal, one significant part of it was that I had signed papers with my original income but she then came back later and told me that the income had to be fixed to the number that would reflect my future raise. It turns out that that is not what had been asked of her along with other discrepancies. They had to scramble to look around for another deal a month later that wouldn't be higher than the payments I had originally signed for. They kind of apologized and said that that is not how they handle deals and that they would talk to the sales girl. At the end I had to put down $1000 more than what I originally had signed for. And the finance guy they ended up pairing up with me, Rusty, pretty much acted like I should be thankful they even found another deal for a slightly cheaper price and then he continued to suggest that if I left the car I would have a hard time getting another car at a dealership and that this was as good as it was going to get. When I proceeded to talk to the manager Sarah, who was much more kind and genuine about being sorry for the situation, he just seemed very uninterested. She left with a final comment directed towards him about seeing what they could give me for all the trouble. She left and He said that they had done me a favor about including gap protection and vehicle protection and that other dealership don't do those things and that they had added on oil changes, all of which of course I was still paying for although he continued to act like it was a favor they were doing for me by adding that on to the finance deal, even though I did check with other people and dealerships and it is not uncommon for those things to be included. It was just very frustrating for me to have to sign all these papers again because he treated me like it was my only option and since I was alone I didn't even have anybody to consult with. I don't believe they were trying to make anything right, just cover themselves for the mistake that happened and not take back a car that had already been driven out of the lot. Rusty tried to make it my fault at some point and said that technically it was on me for signing in the first place, and it made me even more furious. He didn't seem the least bit apologetic.

Jackie C Jan 23, 2017

This company uses bots to make themselves look better. I went to Autonation in Littleton, CO hoping to have a good experience but it turned out to be terrible. Jack Ridley in the sales department is a con artist. Highly advise there is a reason why the guy sold 256 vehicles in 2016. I'd be impressed but I bought and two of those jeeps and first was a Jeep Wrangler in very condition however the roof was cracked and I asked if they would fix that if I bought it and he said they would, but when I delivered the jeep to be worked on he turned and said 'you bought as is. Sorry brother'. So I did. Well I loved the 2015 Jeep Wrangler but I was moving and has I was cleaning up after my dog like a good roommate. I went back out to the driveway in Thornton and the jeep with all belongings was gone. Called the police and they showed 30 minutes later. Then I called Jack Ridley at AutoNation in Littleton, CO to let him know. Usaa put me in a rental car after several hours of frustrating communication. So I was car less closing on a house and everything I owned was taken. Who knows who did it and who really cares. Well moving after dealing with the rental I needed a vehicle that could handle more and it was only two wheel drive, that's all you can get near the holidays from enterprise, be warned, they don't care. So I went back to Jack Ridley because he invited me to his mothers for Christmas and seemed like a reasonable army veteran. Professional salesman, right? Well I went and purchased another jeep, but this jeep was not the one I wanted and I told Mr.Ridley in a forward way I don't I don't want it but he insisted and alls I needed to do to get the jeep, the rubicon, I wanted was go to the social security office down the street. Jack kept pushing and he did his job as a salesmen to push to the customer in an awkward feeling to buy a vechicle. I bought the 2015 Jeep Wrangler Manuel transmission. I knew I was going to have problems when I drove off the lot. About a week later I drove 14 miles off 285 and there was a half of foot of snow on the ground and the jeep was handle the snowy road just fine and then I can to the end of the road and I had to turn around. I began turning around and I switched the gears from 4H to 4L and then to second and the engine just shut off. I was not off roading I was a road with a street name and another jeep was able to tow me all the way home 20 miles. The jeep was not stuck and the clutch was working just fine. At first I thought it was the clutch but the jeep started right and switched gears just fine. So I know it wasnt the clutch because jeep was starting and the gears were shifting just fine. But what he failed to finished was the loan the application with the credit union. Jack tried to tell me even before the mechanic looked at that clutch that it was the clutch. When the tow guy who is a jeep hobbist told it was definitely something to do with transfer case or transmission. I highly advise that you take business elsewhere if you want to purchase a jeep. This dealership will give a bad taste in your mouth and make you very uncomfortable. Jack Ridley thank you for service to our country and the wonderful Christmas dinner but I will never trust you for the disservice you have provided me and I'd rather have one happy customer then bragging about 256 vechiles sold.

lovell shirefolk Jan 14, 2017

I bought a car from here about a year and half ago and from the start I was treated like dirt. They come off nice to get your business but behind the scenes I was nothing short of being screwed over. This company/location does not care about their customers in any aspect. Within the first couple months of owning my vehicle, my car broke down multiples of times to the point of having to get it towed. I had to have multiple rental cars and sometimes for a lengthy period of time. After my car basically had to get rebuilt from the bottom up, I no longer had to get it towed. When all these problems were happening, I tried to speak with the guy who sold me my car and have never been spoken too so poorly from a company. He originally told me "Please contact me if you have any issues at all." So I did. I was a first time buyer and it clearly wasn't a smooth process so when offered "assistance" I used it. Don't give someone your card if you're just going to be rude and apparently pissed at the fact you gave someone your business card. I then absolutely refused to come to this location due to the poor quality of customer service and the fact these employees could care less. When I originally purchased this vehicle, I came in with a friend of mine and being two young girls I guess the salesman took that to his advantage. He sold me a hail damaged car with every single warranty he could have sold me. He sold me dent protection, again on a car with hail damage and a clear bra which obviously you can not put on top of hail damage (which I did not know at the time). This salesman made it look like I was getting deals on top of deals, which clearly wasn't the case. They never followed up to apply this clear bra. So, after a year of not wanting anything to do with this dealership, I called because my hail damage got significantly worse and my paint started chipping. I then decided to look into this clear bra they sold me. Finally they realized they sold it to me and couldn't put it on this car. They went to give me a refund which they told me it would take about 6 weeks for me to get in the mail. After about week 8 and still no refund, I began to call and call and call. Eventually after a few phone calls I was finally told that this check was never processed. By this a few more weeks had passed. I decided to wait till I had to come into Autonation to get refunds on all my other warrantys because at this point, I finally traded in my pos car. Come to find out, you aren't allowed to get refunds on all your warrantys, only a select few. With this visit they finally gave me my refund for the clear bra. We will see what happens with these current refunds to see if I actually get them and get what I am owed. I have had a some what pleasant experience with a few of the financial managers and that is it. With all that being said, I will NEVER do business with Autonation again. This one specifically. I would not recommend this place to anyone. Also, I'll add that when trading this car in, it was worth absolutely nothing even with the fact it was a 2013 and I still owed way too much on it.

Amber Pyka Dec 29, 2016

BUYER BEWARE OF AUTONATION JEEP BROADWAY! Lying & deceiving service, sales, and finance department. These people infuriated me when this happened and it's making my blood boil just writing about it! My husband and I were in the market to trade our old jeep for a new one. All the financing and prices were set prior to even stepping foot in the dealer. When we arrived all we had to do was sign the paperwork and away we went. 2 weeks later our sales rep Lauren called us wondering why we didn't come in the sign a new contract. This is the first we heard about that and she couldn't seem to tell us why the paperwork was changing. Her manager Emily couldn't either. So as honest and concerned customers we reached out to the finance guy (Mike). Left him messages but no response. We finally spoke to someone in finance that looked through our file and told us the warranty we purchased couldn't be approved through the original lender so we'd have to resign under a different lender but the numbers won't change. What a lie that was!!!!!!! In the meantime I had a service appointment scheduled to fix a chip in the paint and to put on upgraded rims and tires we purchased. Shelby in service called me a week prior to the appointment to let me know the rims had arrived. I showed up for my service and had been there for nearly 3 hours when they pulled me back to the finance guy's office. He wanted me to resign the contract with a completely different deal and not to mention a lot bigger monthly payment with no clear explanation. I felt like they were completely taking advantage because my husband wasn't there. At that point I left to call my husband and review what they wanted me to sign. By the time I made it back to the service department. Shelby (the same person who also called to tell me my wheels were in) told me that the wheels are in and they wouldn't perform the service to fix the chipped paint until I resigned the contract. Shelby lied to my face and at this point I am fuming with no answers. Chris the sales manager came to talk with me. He was a complete a**hole and told me to return my car because I wouldn't resign. Reminder: no one has told me why I need to resign at this point and I purchased and signed the docs for my car 2 WEEKS AGO!! They wasted my entire day, lied to me, had horrible communication and customer service. When it all came down to it, the bank wouldn't approve us at the top tier. This is something that should have been reviewed prior to coming in to sign the docs because they had all our information. And on top of that, if it fell through after we signed then we should have been contacted within a couple days after the purchase. Instead they brought me in to my service to department to take advantage of me and try to get me to sign without my husband. They lied to us over the phone, to my face, and by every department there. Emily, Chris, and Lauren in the sales department have the absolute worst communication skills. And everyone I dealt with that day had horrendous customer service. It took several days but we finally got a hold of Sarah, the GM of the dealership. She was extremely apologetic by the way her staff treated us and the situation. She was able to resolve the problem and compensate us for the almost irreparable damage done.

Taylor Marshall Apr 25, 2016

I am extremely disappointed with my experience at Autonation Chrysler Jeep. I purchased an Audi October 3rd and by the 27th took it in for service because luckily Audi's have pretty accurate sensors when something goes wrong. The car was showing that the brakes needed to be checked so I call the dealership and first ask if the brakes were not inspected when the car was first taken into the dealership and of course they checked the records and showed they did in fact check the brakes before the car was sold and they were fine. I took the car in any way and what do you know they tell me the brakes were "shot" in terrible condition and they of course don't know how they missed it. Unfortunately they were unable to complete the repairs due to the lack of Audi software to complete the brake repair. So they then sent my car to an Audi dealership to complete the repair. Once at Audi the list of things wrong with the car doesn't seem to stop they fix one thing and find another thing wrong. It's been two weeks since my car was first taken in. Along with the delay of ordering parts they need, the communication with Autonation and Audi is terrible. Autionation refused to pay for any repairs as it was not agreed on with the sale of the car. How was I supposed to know a car that supposedly passed inspections by Autionation was going to fall apart less than a month after purchasing!? I trusted the dealership when I made my purchase that I was buying a safe vehicle in good condition. They didn't even take the time to make sure the BREAKS were okay so it's not surprising Audi found a list of other issues with the car issues that are not cheap repairs by the way! When I reached out to a sales manager Jack M. he was complete jerk! He did not take the time to help me or even ask me my name to get more information on my car and situation, he cut me off mid sentence, and basically told me to deal with it myself and so generously provided me with the warranty companies phone number so I could figure it out myself. The warranty paperwork btw was not properly filled out by Autonation which is why some of the payments and repairs were not approved in a timely manner. Other repairs unfortunately are coming out of my pocket. My overall experience was disappointing to say the least. I will no longer do any business with Autonation period. The overall customer service was shocking, no follow up calls from management no help when I got someone on the phone. Just terrible, go anywhere else they clearly don't know what they're doing here.

Sara Sosa Nov 11, 2015

My Review of AutoNation Chrysler Jeep Broadway Tony G 5/11/2015 Reason For Visit Sales (New) "Ignored, lied to and they ran my credit without my consent. " After driving an hour to visit the dealership, I was shocked to see so many cars on the lot, and nobody out trying to sell ANY of them. I found the car I wanted, then went inside to find someone to help, but no such luck. I waited in the parking lot for anyone to help but they were all too busy talking with each other and smoking their cigarettes, to even be bothered with customers. I decided to call and talk to a Manager. Emily Absher answered the phone and attempted to help. She asked what car I wanted and so on, she also asked for a credit application so she could see if my corporation had the credit to purchase a vehicle (which has never been an issue in the past), I filled one out and sent it to her. She called back and said "your credit is great, I haven't seen a business with that high a score in a long time", Hopeful, I thought we should proceed. Then I realized, she didn't run my business's credit, she ran MY PERSONAL CREDIT!! Which I did not authorize, nor can they prove I did, YET...It shows up on my credit now! I explained the reasons why I couldn't run my credit and that it would mess up the closing on our new home...SHE LET THEM DO IT ANYWAY AND THEN LIED WHEN I CALLED HER OUT ON IT!! It says CHRYSLER right on my credit report and came up as a "HARD HIT" (no coincidence, not more than 2 hours after they ran it, I get an email alert from my credit monitoring service) which, we all know isn't good. Not only have they jeopardized my ability to get our new home, they've yet to return any of my phone calls, emails or otherwise (I can show phone records). I can't believe this happened to me. This dealership is very cooked and they obviously don't care about people. I plan on making this review very public and will tell as many people as I can. I don't think they can legally run my credit without my consent, but they did. I am beyond disgusted!!! Is it legal? I'd really like to know how they did that. Their finance manager should be questioned and Emily should own up to her awful customer service. The dealership is a total JOKE! Full of liars!

Tony G Jun 16, 2015

Two bad experience. The first one happened when I had my oil change service there which almost damaged my engine (2014 GC). After I picked up my car, no more than 10 minutes driving away, I found the engine temperature monitor was jumping from low to high. I had to stop in a two-lane road immediately which was very hard to find a intersection there. I opened the front hood and surprised to find that the engine cover wasn't even there! I called them and they asked me to drive back to have a check since it's just 10 minutes driving from there. And they asked me to stop my car if the temperature is too high and wait till the engine is cool. Originally I had a 1-hour off from work to pick my car which instead cost me more than 3 hours. After I drove my car there, they said sorry and can only give me a rental car, KIA optima sedan from Enterprise on a heavy snowy day. When I came back the day after that, they told me that their mechanic forgot to put a tube back (no idea what it is) which is used to cool the engine. The 2nd experience was just happened this morning. I made a phone call two weeks ago and made two appointments: one was oil change and backup camera check on June 12th, and the other one was recall on August. When I went there this morning (30 minutes driving), they told me that I only had one appointment which is on August for recall. If I really want to do the oil change, I have to pick up this evening the time they close since I was squeezed in. And I can't do backup camera check the same day and I have to make another appointment in the mid of July. I verified my information with them and still no success to find my appointment. I even remembered the service guy that I called, and I saw him there. I talked to him and he insisted that I only had 1 appointment! I waited half month with my bad backup camera hoping it can be fixed asap and this is what I can get. Besides, I updated all my information with them and they said that they will send an email to me confirming all my information. Till now, I haven't received anything from them. I won't go there anymore as long as I have other choices!

Charles Zhang Jun 12, 2015

I went to AutoNation Chrysler to repair my wheel sensor and for diagnostic on other things I heard in my PT Cruiser. I specifically drove half hour away from my house even though I live 2 mins drive away from another Chrysler dealership because of the positive reviews. My initial experience with the wheel sensor was great however, the appointment to fix the axle was AWFUL. I dropped my car off before close on a Saturday because I had an early Monday appointment. Monday morning at 7 am I received a call from the service rep I was working with asking me how much they quoted the job. I was FLABBERGASTED that they would ask ME how much they quoted the repairs. At 11 am I received another call from the same rep telling me they ordered the wrong part for my car and they needed till Wednesday 1PM to repair my car. I called Wednesday at 1PM because I hadn't heard from the dealership. The service rep told me that the part for my car was on a UPS truck and out for normal delivery because they didn't ship it "next day air so it'll just get here when UPS gets here." He called me back around 3PM and offered me three choices because UPS had yet to arrive and the technician who was to fix my car's shift ended at 5. He said, "you can 1)pick up your car unfixed and bring it back 2)leave your overnight car and let us finish it Thursday 3)we can get you in a rental car until we fix it." Naturally, I chose the third option because I needed to get around and stop depending on others for rides. I was shocked because that option wasn't even provided on Monday when they messed up and ordered the wrong part. After getting a ride, I went to pick up the rental car shortly after that call from an Enterprise down the street from the dealership. As I made my way home through traffic I saw a missed call and voicemail from the dealership telling me my car was ready for pick up. I picked up my car this evening after work. They gave me a 20% discount on the repairs after I complained, however upon receiving the service receipt I noticed they charged me for mis-ordering the WRONG part. No one actually took responsibility, I was without a means of transportation for THREE days before a rental was offered to me and to add insult to injury I ended up paying for their mistake. NEVER again. I will NOT be returning this dealership or service center for anything because they lack basic understanding of customer service.

Amma Marfowaa-Nuako May 8, 2015

Amma May 7, 2015

After getting almost 100 inches of snow this winter, we wanted to get a new generation, unmolested, gently used, 2 door, Jeep Wrangler Rubicon with a manual transmission and found a 2011 model listed on the internet by Autonation in Littleton with 27,800 miles. We also had a nice low mile Mazda Miata Grand Touring as a trade. George L. from Autonation contacted us and we were able to agree on trade-in value and sales price over the phone. We are 120 miles away so wanted the transaction verified before committing to the trip. The transaction was smooth and the Jeep was as represented and in a very good condition. George L. went over the Jeeps features with us and we departed for home, but, about 10 miles later the TPMS (Tire Pressure Monitoring System) warning light came on while in the middle of the Denver rush hour traffic on I-25. We pulled over shortly thereafter and checked the tires which were fine and continued home with the warning light still on. The next day we e-mailed George L. about the light, he checked with his service dept and we were told to air up the tires to proper PSI and drive for 20 miles which we did, including the spare. The light remained on. (A solid warning light means there is a failure.) The next day we took the Jeep to Big-O (The Jeep is no longer within the 3 year warranty) for them to check the tire sensors and they found that all the tire sensors had been removed from the five tires. Regular non-pressure sensing valve stems were installed in their place. We e-mailed George L. this information who came into work on his day off when he read about this and spoke with his manager (Ryan Rogers) who said that we should take the Jeep to our local Dodge dealer to have the missing tire sensors re-verified at the dealership. The local dealer verified that the tire sensors were removed with their scanner tool and they worked out the billing and payment with Ryan Rogers from Autonation to have new tire pressure sensors installed. George L., Ryan R. and Autonation stepped up to make this situation right. The tire pressure sensors are $80 each plus mounting and balancing which the local dodge dealership took care of and Autonation foot the bill ($558.62). The TPMS warning light is no longer a factor, its off. The Jeep Rubicon is great and we are a happy customer. Thank you Autonation, George L. and Ryan R. Regards Ivan and Linda

Rubicon2011 May 22, 2014

After getting almost 100 inches of snow this winter, we wanted to get a new generation, unmolested, gently used, 2 door, Jeep Wrangler Rubicon with a manual transmission and found a 2011 model listed on the internet by Autonation in Littleton with 27,800 miles. We also had a nice low mile Mazda Miata Grand Touring as a trade. George Lee from Autonation contacted us and we were able to agree on trade-in value and sales price over the phone. We are 120 miles away so wanted the transaction verified before committing to the trip. The transaction was smooth and the Jeep was as represented and in a very good condition. George Lee went over the Jeeps features with us and we departed for home, but, about 10 miles later the TPMS (Tire Pressure Monitoring System) warning light came on while in the middle of the Denver rush hour traffic on I-25. We pulled over shortly thereafter and checked the tires which were fine and continued home with the warning light still on. The next day we e-mailed George Lee about the light, he checked with his service dept and we were told to air up the tires to proper PSI and drive for 20 miles which we did, including the spare. The light remained on. (A solid warning light means there is a failure.) The next day we took the Jeep to Big-O (The Jeep is no longer within the 3 year warranty) for them to check the tire sensors and they found that all the tire sensors had been removed from the five tires. Regular non-pressure sensing valve stems were installed in their place. We e-mailed George Lee this information who came into work on his day off when he read about this and spoke with his manager (Ryan Rogers) who said that we should take the Jeep to our local Dodge dealer to have the missing tire sensors re-verified at the dealership. The local dealer verified that the tire sensors were removed with their scanner tool and they worked out the billing and payment with Ryan Rogers from Autonation to have new tire pressure sensors installed. George Lee, Ryan Rogers and Autonation stepped up to make this situation right. The tire pressure sensors are $80 each plus mounting and balancing which the local dodge dealership took care of and Autonation foot the bill ($558.62). The TPMS warning light is no longer a factor, its off. The Jeep Rubicon is great and we are a happy customer. Thank you Autonation, George Lee and Ryan Rogers. Regards Ivan and Linda

Rubicon2011 May 22, 2014

Why I will never come near this dealer again... I have never purchased a vehicle from them, but I have taken my 2003 Jeep Grand Cherokee with 140k miles in for service. Here was my experience: 1. I spent over $2k on various routine maintenance type issues including an oil change and switching from snow tires to all-season. 2. When I went to pick up my Jeep, they forgot to change the tires. I waited while they changed them, which they did at no cost because of their mistake, so I was fine with it. Turns out, the tire change was actually very expensive as I’ll explain below. 3. After driving it for a few days, I noticed they did not refill the windshield wiper fluid reservoir when they performed my oil change (minor annoyance). 4. After driving it for a few more days, I noticed the vehicle was leaking fluid and the transmission started slipping. 5. I returned the car to the dealer and they said they had installed the wrong clamps on the transmission lines and the clamps had failed. They replaced the clamps at no charge. 6. A few weeks later the transmission started slipping again and I got a flat tire. 7. The flat tire is not their fault but the fact that I destroyed a wrench trying to get it off is. I ended up having to tow the car to a nearby tire shop. Even with an impact wrench, the tire shop had difficulty removing the wheel. At this point, I started to question the competency of Go Jeep’s service department. After all, over-tightening wheels should be an easy thing to prevent. Did they even actually change my oil? 8. I took the Jeep back and requested that they: look at the transmission, make sure the tires were properly tightened and replace damaged lug nuts. (Some Jeeps have caps over the lug nuts that wear out and break over time... making the lug nuts too small for many wrenches.) 9. They recommended replacing the transmission. It had never slipped before the original service (but it did sometimes lurch when going uphill) so I figured it was just a coincidence that it failed when it did. I declined the $4k transmission replacement thinking I’d take it somewhere else for less money and hopefully a trained service department. 10. The straw that broke the camel's back... I got another flat tire. None of the damaged lug nuts had been replaced so I had difficulty finding a small enough wrench. When I did find someone who had a properly sized wrench (my wrench was still ruined from the previous tire change), the lug nuts were still too tight... My Jeep is presently sitting in a parking lot because I was with my 16 month old daughter and it was her bedtime. I did not feel like making her wait until the tow truck showed up. Sweet… thanks Go Jeep!

A Google User Nov 17, 2011

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