Recent Reviews from AutoNation Chrysler Jeep Broadway

Okay, so first of all, good try with the screening software for publicly posted reviews. I run an online marketing business and know this game. Because this is one star, someone is going to actually read this and send me some BS email about how sorry they are, blah dee blah blah. And then I'm going to copy and paste it onto Google for the rest of the world to read. TL;DR: GO TO LARRY H. MILLER JEEP AND SEE GARY (ecoDiesel) OR HIS SON (normal Jeeps). On to the show... Should I start where Autonation held me hostage for 5+ hours promising me a loaner every few minutes? Or when it took them 36 hours to do a basic oil change and I still ended up driving to Summit County with engine cleaner instead of oil? I guess it was nice that their service department manager called me on his personal cell phone to tell me to get an oil change, immediately (Yay! Even more waiting for more service! Hopefully my car isn't too f'ed up!) I think I'll start with the fact that they had my car for over 15 days, and DIDN'T FIX ANYTHING. It happened when I dropped my car off before heading out of town for a week. When I came back, my car was still not ready. Because they were so worthless the first time in getting me a loaner car or putting me in a rental, I rented my own car for Day 1. Then Day 2. And finally days 3-5. After all this time, and all the money I personally spent on a rental car because they wouldn't compensate me.... drumroll please.... THEY DIDN'T FIX ANYTHING! I took my car to Larry H. Miller Jeep last week, where they put me in a rental car IMMEDIATELY. LHM fixed my car in three days-- no hemming and hawing about the work. No explaining how they have to order this part or that part. No complaining about warranties and approving claims and on and on an on... LHM provided nothing but real service where Autonation was a complete and total mindf****. And, at LHM, I paid nothing but my warranty deductible of $100 because Larry H. Miller paid for the rental. BOTTOMLINE: they have great reviews because they're using a ratings-based screening service that filters 3-star and below reviews to an email follow up, and 4+ reviews get posted online. But everyone *thinks* their review is getting posted. Just another way for them to screw you over without actually doing any work! :)

Christina Scalera Aug 27, 2019

I visited the service department to use the oil change package I had purchased. The drop off was fine, however the call I received an hour and a half later was very ridiculous. They were unable to remove the engine oil drain plug and would charge me $1100 to replace my oil pan. When I asked specifically what the problem was the person just kept saying that they didn’t know exactly what the problem was and it wasn’t anyone’s fault. I told them no I didn’t agree for them to charge me for the oil pan when there was no issue with it and I will come by to speak with them. They were very dismissive when I came in person to speak with service advisor. She kept repeating over and over that even the master technician was unable to remove the oil plug. I told them they were the last ones to tighten the oil plug as I have an oil change package with them. I told them I would take my vehicle back and take a look at it myself. When I crawled under the vehicle to see what the issue was I was very unhappy to see the damage they had caused to the drain plug. When removing the engine oil drain plug they had not only stripped out the plug but damaged with very badly. The work that was done was very poor and this dealership didn’t use common sense when attempting to troubleshoot removing the drain plug before moving immediately to attempting to charge me $1100 for a new oil pan when there was no issue prior to me using there service. I was able to remove the plug, change the oil myself and replace the oil drain plug with no need to replace the oil pan. I am disappointed because I had not long ago recommended this place and now after this incident I had to call some friends to tell them to stay far far away from this place. What kind of reputable place damages your vehicle, then attempts to charge you an exorbitant amount of money to fix something they broke. I have more of my oil change package left with them but it will cost me more in the long run to do business with them than to take my vehicle and business elsewhere. Stay clear of this place and their very shady service business practices.

Chris Cramer May 28, 2019

Sales department did their job and did it well. Service department however is the lowest level of business decency I have ever been subjected to. My wife's engine light went on and she took it in due to it being under warranty. The fault code was an ignition coil in port #2. I have personally changed my spark plugs and coils in my Audi A8 a couple of times and thought piece of cake. I had a busy week so thought it would be better to just let them do it thinking 1 spark plug (premium) and an ignition coil would be 55$ in parts maximum, an hour of labor, totaling to no more in theory than 175$. They quoted her 776.99$....I called them and asked for the price break down. They told me the intake cover needed to come off to get to the port #2 coils and thus more labor and the parts total was double my estimate. I told my wife to get her car and i'll do it myself. She went and they tried to charge her 150$ for inspection fee... she called when this happened and I told her to tell them her car has a certified warranty for 25,000 more miles and that covers inspection. They said "oops" they didn't see that fact and took it off. I brought the car into the garage went to auto zone bought a spark plug for 14$ and an ignition coil for 31$. I have never worked on a jeep before but it took me all of 20 mins to get the intake cover off. Replaced not just one of the spark plugs which the quote from auto nation was but all 6 for 97$ and found the ignition coil was not bad what so ever. Slapped anti seize lube on the spark plugs and was done with only 45mins of my day gone. 45mins and 97$ vs 776.99$. I took the bad plugs into the service department and wanted to know why she was quoted so much for something so little? They said the repair suggested time from jeep was 2hours and 30mins and the parts from factory were more expensive and their labor is 180$ an hour. I understand that rates are rates and business is business but I wonder if they did the work and it took them the same amount of time as me if they would have charged the 2hours and 30mins because some people simply just don't know any better to no fault of their own. The world I would love to live in would be where a business has the decency to tell someone that they could get the same work done for 80% less somewhere else to do the same job simply because it's the right thing to do. I get is some repairs are best done by specialist and I recommend going to specialist for complex repairs. But this was not complex and I gave them the opportunity to be upfront and say they didn't do right by the situation but they stud by there recommendation to have them do it. They are not horrible people at auto nation but they are not honest ones who would do right by their customers under the principle of doing the right thing. Who knows how many people have dished out a 700% mark up for something they didn't need to. I recommend to anyone before taking your car in here to get multiple quotes from specialist before agreeing to have auto nation do the job.

Joshua A Bottini Jan 16, 2019

The fact that I got an email requesting a review is truly hilarious. After finding that I’d been swindled by the F&I guy when I leased my vehicle from AutoNation Nissan Arapahoe (Nissan corporate forced AutoNation to sell all Nissan dealerships due to shady business practices) and my vehicle being at this dealership from 8am until almost 5pm and some phone tag with Bridget, the service advisor, she called me to let me know that the “lube guys” had gone home early and my oil hadn’t been changed. I asked her to put my keys in my glove box and lock it up, I have a spare. After informing me that if I was wrong about the spare that I would be responsible for paying a locksmith service if required, I said it wasn’t an issue and asked about a courtesy shuttle, at which point I was told that I was on my own, the shuttle doesn’t run after 4pm, which was just wonderful. I told her I’d figure out how to get there one way or another and declined her offer to keep my vehicle overnight and have the work done “first thing in the morning.” When I got there after having paid a car service, I found the first troubling thing, which was that my doors were unlocked, my car and my belongings it contained completely unprotected. When I got in my vehicle, I found the next and most offensive (at that point) issue, an invoice showing that they had changed the oil, completed an inspection, etc. I was beyond upset, so went into the dealership and demanded that whatever manager was on duty make a note on the invoice that the work hadn’t been done and sign off or initial it as verification. While I didn’t actually have to pay anything when I picked up my vehicle, I had prepaid for a specific number of services, and this was deducted from that prepaid number. This is fraud, claiming that work has been done which hasn’t and charging my account (whether it was a charge on a credit card or a charge applied to a prepaid credit is irrelevant) is the definition of fraud. After the holiday I’ll be contacting AutoNation’s corporate office about the oil change and deceptive practices at time of sale, but this isn’t over. Ironically, as I’m writing this I got a notification from CarFax asking me to review my service at AutoNation Jeep, which now brings up new concern since now I’m curious how many other times this has happened and how many people have bought used vehicles thinking that it had been properly maintained by a dealership, but the work hadn’t actually been done?

Graham Hansen Dec 23, 2018

We are outraged by the way we were both treated as customers and by the blatant lying we experienced from AutoNation Chrysler Jeep Broadway in Littleton, Colorado. We purchased a 2017 pre-owned Ford Raptor on October 6th and it immediately had issues. We had purchased a pre-owned truck with some after market features due to the fact that it came with the Autonation certification, giving us peace of mind that we were purchasing a car that had been certified by the nation's largest dealership. Clearly this wasn't the case and I will never recommend any Autonation to anyone ever again. AutoNation Ford discovered that the truck didn't have a catalytic converter, a requirement in Colorado to pass emissions. So the short story is we were sold a car that isn't legal in the state of Colorado. Add the fact that we have been treated very poorly from every interaction we've had from the sales team (Steve and James), we were also treated terribly by Sean Parker, the GM. No surprise that this kind of terrible leadership would trickle down to other employees. On Monday, November 5th, we were disrespectfully slandered as they tried to claim that we removed the catalytic converter ourselves. On Thursday, November 8th, we went to speak to Sean Parker and Justin, the service director, to return the truck and get our money back, since we were wrongfully sold an illegal car. Justin and Sean Parker told us they wanted to bring the car to their dealership to look it over before giving us an answer. We never gave them consent to do any work on the car and on Friday, November 9th we received a call to let us know that they had replaced the catalytic converter. That afternoon we went in to speak with them again and Sean blatantly lied to us and said that we had told them we wanted it fixed to pass the emissions. From the very beginning we had told them that to make this right, they needed to take back the car. The most pressing issue at hand is that we were told that we would be reimbursed for the work (by both Chris Kelley and James, the sales guy who was incredibly disrespectful to me the last time we were there) we had done at another Ford dealership (due to the 90 day warranty) and have yet to receive the check. Once again, we call the dealership and get sent to voicemails, never being called back. Calling on AutoNation corporate office to do something about this and treat your customers with dignity and respect. We will be leaving reviews on every social media platform, formally stating a complaint to the Colorado Consumer Affairs, and reaching out to local news sources. This is unacceptable. In a world that is suffering with so much hate and violence, Autonation, be a business that has integrity and brings some good to this world!

Kayla Huff Dec 7, 2018

This was one of the worst car buying experiences I have ever had. I was contacted by the internet sales manager, Lauren Oar. She understood that I was only in town for ONE day and that I needed this transaction to be very efficient. She told me on the phone that she would have the car I was looking at pulled at and ready to test drive. My son and I came into the showroom and had to wait 20 minutes before the car was brought around. We were introduced to a different salesperson, she was very nice. After deciding that a bigger vehicle was preferred, we were told that the car we were looking for was at a "sister lot" and could be retrieved so we could test drive it. I said that was great. I filled out the internet forms for the trade-in appraisal and a couple of other different forms. I told Lauren that my son and I would go eat lunch and then return to drive the Grand Cherokee. After lunch, I texted Lauren to let her know we were on the way back. I asked if the Grand Cherokee was ready to drive. She did not respond. After 15 minutes, I texted her again. I asked if the GC was available and ready for us to drive. She told me no, someone had to get it from the "sister lot," and it could not be retrieved if we were not there. Two minutes later, I walked through the front door. I saw Lauren and asked her why she did not get the GC there while we were at lunch. She told me that she misunderstood and did not realize I wanted to see the car. So, after another 2 hours of waiting and being asked to fill out a credit application, they sent someone to the "sister lot" to pick up the GC. While I was waiting, Lauren asked me to go ahead into the finance department and sign the contracts for the vehicle! I was surprised. I asked her, "You want me to sign a contract and purchase a vehicle that I have not even seen, that is not even here?" She said, "Yes, it will save time. You can tear the contract up if you don't want the car. And you have 5 days/250 miles to return the car if you don't like it." I declined. She then proceeded to go to the sales manager's desk to mock my decision. The car finally got to the showroom. We drove it. We decided to buy it. We waited another 1.5 hours to get into finance to sign the papers to buy this car. Sitting in the finance office, the nice gentleman in here hands over a piece of paper that says because the car was purchased from another dealership we were not entitled to the "5-day/250-mile return offer." Hmmm. In addition, I was charged $600 for the process of the salesperson going and retrieving this GC from the "sister lot." At ANY point during the day, had someone said "You can drive 25 miles to a different dealership and go see this GC yourself and save a $600 processing fee," I would have done that. But nobody bothered to make it known that a "sister lot" meant "we purchase the vehicle then charge you $600 to drive it over here." That is shady. Lauren was rude and condescending. Not one time was I referred to by my last name. I was called Katrina the entire day. Not Mrs. X or Dr. X as is preferred when a person has earned a doctorate degree. Business casual takes on an entirely different meaning when walking into this dealership. There were a number of people in "AutoNation" uniforms, but there were some, including Lauren that perhaps do not understand what Business casual is. Tank tops, leggings, long pointed fingernails, shirts that expose the decolletage are but a few of the dress code faux pas that can be seen here. Perhaps the corporate managers should make a site visit.

Katrina Ocon Mar 10, 2018

This was the second time in a row that it has taken three hours for an oil change. This was my most recent experience: I pull into the bay at 940a for a 10a oil change. Nobody meets me in the bay. I waited for a minute, nobody, A few supervisors were on their work phone (understandable), and one was texting on his cell. I interupt him, check in, and tell him I'm there for oil and a radio glitch. He says I'm due for rotation/alignment, and entire appt would take 2h. I asked if we could do radio next time, which would put appt at 1.5h. He writes that I'm waiting in lobby. "WAITING" was written all over the papers. 11a (hour one) rolls by, nobody checks in with me, 12p (hour two) rolls by, nobody checks in with me. I track somebody down again, ask status, and was told my jeep is still being worked on. I told them I was being picked up for lunch and would be back. While at lunch, I called at 1245p (hour 3!). Jeep still not done. I said we're going on Hour 3 AGAIN and this is unacceptable. He says he will have Jesse, my supervisor, call me. Jesse calls right back and says the jeep was done at 1235-1240p and they did the recall repairs for it too. He said he called my number (home) about the recall but that I didn't give them the correct number. I told him nobody asked for anything, and in fact, I had to to track down somebody to give my keys to! Mind you, "WAITING" was written all over the papers and it would have been easy to walk into a lobby of 5ppl and say "KERRI? Jeep Cherokee?" I told Jesse I'd be right down. To jesse's credit, he sat down with me to discuss the absolute breakdown of the system for the second time in a row. He said the alignment, rotation and recall took extra time and that he called me. I told him I was in the lobby for two hours and he could have just walked over to me instead of calling our landline. Plus, the whole purpose of me not having the radio repairs done was because I couldn't be there for two hours. Jesse apologized profusely, but couldn't explain exactly why there was a complete breakdown of the system. He asked that I give him and Jeep another chance. I explained that I have serious concerns about scheduling an oil change if it is going to take 3 hours. I could go to Firestone or Jiffy for 20-30m. Three hours is unacceptable by every standard out there. Jesse was very professional, and offered to haVe jeep cover the cost of the alignment/rotation. I appreciate this offer, but I'm still very hesitant to ever use your service dept again. Do I schedule an oil change at 8a and know I'll be there all morning? Or do I schedule it at 1p and run the risk of being late to pick up kids at two different schools at 315p? This is the third vehicle we have leased/bought from Jeep. At this point, in light of the horrible service dept, I can't say there will be a fourth.

Kerri Shurtleff Aug 26, 2017

Purchased an 06 H2 from this dealership.... I live in Ohio...... Asked multiple questions re condition of vehicle (body, paint, rust, interior, tires, etc) was told it had only one small scratch and that tires and interior was in great shape and everything was is working condition! When the vehicle was finally received more than a week after they received payment in full, there was 2 large dents with creases in them, the front tires were severely worn on edges and needed replaced, the spare tire on back was dry rotted and completely useless, the interior plastic trim is cracked everywhere! And in some places held together with... Get ready!.... Drywall screws!!! The windshield wipers were so hard and so much rubber was chipped out of them, I could've used them as bread knives! Two days after receiving the truck, the check engine light came on! Code P0101, that's when I found that the mass air flow sensor was so clogged with debris (leaves and sticks! Yes sticks!) that I had to replace it... The air filter had holes in it the size of walnuts (had to replace that too). The steering is so loose that the wheel turned at least a quarter turn before any turning was noticed in the vehicle (have to replace ALL steering components!)the salesperson made a comment about how "great" the vehicle drives. I Have to replace all brakes and rotors! And the back passenger window does not work! Hell.... It didn't even have a button in the door, just a hole where one used to be.... So had to replace that too! Both headlights and brights had to be replaced.... And on top of all these things....... More than 6 WEEKS AFTER RECEIVING PAYMENT IN FULL I still had not received any title work! When I called and spoke with Crystal, I was told. "I'm really behind".... "more than 6 weeks behind" on title work! Still somehow, no one ever apologized.... No one ever called to see if I was pleased with my purchase,.... Probably because they were well aware of the condition and didn't want to hear me complain.... But I called anyway and complained.... Still, no apologies.... I had to reapply for my temp tag due to a title clerk who is apparently inept at her job and even more inept with dealing with customers..... MY ADVICE IS, BUYER BEWARE OF THIS DEALERSHIP!! would never recommend this particular dealership to anyone. But hey.... U got your money! So, who cares, right?

Helios Furion Aug 17, 2017

After getting almost 100 inches of snow this winter, we wanted to get a new generation, unmolested, gently used, 2 door, Jeep Wrangler Rubicon with a manual transmission and found a 2011 model listed on the internet by Autonation in Littleton with 27,800 miles. We also had a nice low mile Mazda Miata Grand Touring as a trade. George L. from Autonation contacted us and we were able to agree on trade-in value and sales price over the phone. We are 120 miles away so wanted the transaction verified before committing to the trip. The transaction was smooth and the Jeep was as represented and in a very good condition. George L. went over the Jeeps features with us and we departed for home, but, about 10 miles later the TPMS (Tire Pressure Monitoring System) warning light came on while in the middle of the Denver rush hour traffic on I-25. We pulled over shortly thereafter and checked the tires which were fine and continued home with the warning light still on. The next day we e-mailed George L. about the light, he checked with his service dept and we were told to air up the tires to proper PSI and drive for 20 miles which we did, including the spare. The light remained on. (A solid warning light means there is a failure.) The next day we took the Jeep to Big-O (The Jeep is no longer within the 3 year warranty) for them to check the tire sensors and they found that all the tire sensors had been removed from the five tires. Regular non-pressure sensing valve stems were installed in their place. We e-mailed George L. this information who came into work on his day off when he read about this and spoke with his manager (Ryan Rogers) who said that we should take the Jeep to our local Dodge dealer to have the missing tire sensors re-verified at the dealership. The local dealer verified that the tire sensors were removed with their scanner tool and they worked out the billing and payment with Ryan Rogers from Autonation to have new tire pressure sensors installed. George L., Ryan R. and Autonation stepped up to make this situation right. The tire pressure sensors are $80 each plus mounting and balancing which the local dodge dealership took care of and Autonation foot the bill ($558.62). The TPMS warning light is no longer a factor, its off. The Jeep Rubicon is great and we are a happy customer. Thank you Autonation, George L. and Ryan R. Regards Ivan and Linda

Rubicon2011 May 22, 2014

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