I am a happy customer from South Dakota. After having trouble at other dealerships, I decided to try Autonation. Vince was my salesman. He was very great to work with! He met me at the dealership on very short notice just to help me get back on the road with my new car back to South Dakota. Vince made the transaction very easy, not even that much hand cramping (lol). Jenna was our finance officer and she was amazing as well! She was able to get me an interest rate half of what I was quoted! She was also able to get me a warranty with my new/used car and explained everything very thoroughly which gave me peace of mind. The downside to the transaction was that the car was missing a floor mat and the car had not been serviced. There was only 16% oil life remaining. The car still had the previous owners calendar on the widow visor leading me to question the cleanliness of the car during COVID. Minus those minor details, (which is the only reason I did not give 5 stars) everything was flawless! I have been looking for a year now for a vehicle and this dealership hands down was amazing! I will definitely be back! Thank you for your help!

We went in a few times and couldn’t quite find what we were looking for. Austin went above and beyond. We told him the exact car we wanted and he found it! He literally shopped around for us. He personally went to the other autonation to pick up the car for us. He filled up the gas when we bought it and got us in for a service appointment quickly to get our alignment done. He was really polite and definitely hard working. We are so appreciative that he really took his time and didn’t make us feel pressured. He made sure to find us exactly what we wanted. Thanks Austin!

Very disappointed with AUTONATION!!!! In the last three years I have taken my car for maintenance or repairs with them I never had a problem until now. MY TIRESand RIMS were STOLEN. My vehicle sat in their lot for almost two months on rods!!! The manager Travis Scott said he would help replace my wheels and nothing ever got done! I’m still waiting to get my deductible reimbursed and it’s been 3months. I have been trying to contact them have sent messages to the manager and now just get no answer or call back Don’t trust them with your vehicle because it looks like they will not be responsible for any damages I would NEVER recommend this place after my horrible experience!

This is the worst purchase I have ever made. The 2020Jeep JL Rubicon unlimited I purchased is having severe issues with death wobble with less than 3000 miles. I took it in for service and is still experiencing same symptoms. I feel complete unsafe driving vehicle above 40 mph. It was experienced on I70 in a construction zone with no median and had to stop in the middle of the interstate to regain control. Not a situation you want to experience. Research has shown this to be a common problem.

My interaction with Taylor from start to finish was good, he made the purchase process easy and non-stressful! He handed me off with ease to Nate in Finance who was equally good. Process was easy and stress free! Now being in Sales and Customer Service for majority of my life, where the ball was dropped was after all this, I purchased a vehicle that still needed to be inspected which I was under the impression would take 2-3 days! It took 7-8 business days, after contacting Taylor probably way to much through text I finally got in contact with Service department and got told 2 different accounts of what was going on. It was because a part was on back order which the Sales Manager finally told my wife once I decided to cancel the sale. They made it right by getting me a brand new loaner for half of the wait time. Here is my advice to Taylor, he handled my frequent texts with professionalism and was great but if I were him I would have been up that Service departments rear end making sure he was updated daily as to not loose the sale. Taylor did great otherwise. Also don’t buy a car that is not ready to go that day because now I’m past their 5 day return window and the breaks squeak and the battery light is coming on. 90 day warranty time I guess, kinda a hassle. Partly disappointing experience with this AutoNation. Hope they take care of the issues I felt should have been looked at in the initial inspection. Brian A

AutoNation was a breeze to work with to sell a used car (no trade in). Vince and Cameron offered a fair assessment of my vehicle and a reasonable price (within Kelly Blue Book range). I had gone to a competitor earlier in the day and had been given what seemed like a quite generic offer. AutoNation's approach was engaging and thorough and very professional!

Thanks Vince and company for the run around. Keeping the car salesmen stereotype alive and well one customer at a time. Way to not disappoint! ...and way to earn my first ever 1 star review.

Very friendly and helpful; got me exactly what I needed!

Called to inquire about the cost of a specific repair (had another mechanic complete the diagnostics, wanted to have a Jeep dealer do the repair). Was told by a rude man on the phone that I would have to bring in the car for another diagnostic evaluation before they could tell me the cost. Defeats the purpose...

AWESOME!! I had my 2019 Unlimited Rubicon into another Jeep dealership twice for this same problem within a couple days and was still broken.... several months went by, decided to try another dealership, so glad I did! FIXED!! JIM had a loaner car for me waiting to use while they worked on the Wrangler, and turning it back in after work, after service hours, it was so easy! Dealership worked with my schedule as well as fixed the problem- well done. I think I found a new service dept! 👍👍

I took my Jeep for an oil change. The service department had very few people waiting. I was quoted an hour. Sadly it took 2 and a half hours. I was very disappointed. I was required to make an appointment...why did it take so long???

Always a good experience

Extremely disappointing experience, I drove 30 minutes to come to this dealership due to a referral from a friend but I was let down. I scheduled my appointment 2 weeks ago , I arrived on time at 10AM and was then told that they probably will not get to my car until tomorrow morning. What is the point of an appointment if you can not honor the appointment time. I understand some delay but to be told it might not be pulled into the garage tell tomorrow, why would I bring it in and leave it all day!! How kind of you to leave me without a car for a day so you can leisurely make your way to inspecting it! The absolute least you can do is inform customers when they schedule their appointments. They also tried to charge me $75 to glue a piece of plastic on? Needless to say I left and will not be coming back . The inability to schedule properly is poor practice , poor customer service , inconsiderate ,and shows a lack of competence. If you can’t schedule properly what makes you think I would trust you with my car? Stay away , it’s a waste of time to even come here.

Today we signed the papers for my dream jeep, and it wouldn’t have been possible without Brandon’s help. I sincerely can’t say enough good things about our experience and his help. He went above and beyond to ensure we saw every detail of the car and ultimately, his thoroughness was the sole reason we decided it was the one. We will absolutely be giving Auto Nation more of our business if Brandon is still there.

First Jeep dealer that performed on time, efficiently and professionally. I was never going to buy another Jeep now I may rethink that decision

I am lowering my rating because the service dept has provided very poor service during my recent interactions with them. I went in to get a recall done and the Service Advisor was one that I had dealt with before and was not happy with because he was almost rude. I had an appointment to get my Jeep inspected for the recall, but when I arrived I was told just the inspection would take ALL DAY. I was told nothing of the sort when I made my appointment, and this was just for the recall inspection. I had to talk to the Service Manager to get the vehicle looked at that day. I was told they needed to order a part to complete the recall. This was 3-4 months ago. I never heard back regarding my recall repair, and when I went to another dealership to ask for help, they told me the recall on my Jeep was marked COMPLETE, even though it was not. This means someone at AutoNation Jeep Broadway marked my Jeep repaired when it was NOT. I am STILL leaking brake\clutch fluid!! This is obviously unacceptable. i am going to get my Jeep repaired at the other dealership from now on.

I'm giving yall a 3 because the financial lady Betty was amazing she helped me so much But your sales man needs some training. The first car I test drove I didnt like I told him I didn't like he still went and started on financing then got up set when I told him no then I found the car I wanted he tried to tell me I would never be able to finance it (it was a lie to tryband bully me in to the much more expensive car) I explained to him that I'm a single mom and could not afford the first car to which he replied surely you can afford 28 extra dollars a month but even with dealing with the shear stupidity of him I have my new car which has side door damage and no ac (he didn't even mention fixing it and i was so frustrated i didn't even ask) but I can afford it so I guess thats what matters!

Buying a vehicle isn't at the top of most people's lists of fun things to do. Still, when you purchase your car here, you will be pleasantly surprised at the comfortable and straightforward shopping experience at AutoNation Chrysler Jeep Broadway. I was in the market to trade my 2018 Jeep Wrangler for a 2020 Jeep Gladiator. I needed the Max Towing package with a 4:10 gear ratio, and I found it here! Everyone at the dealership was helpful and understanding. They recognized my interest in RVing and towing and took my concerns about finding the perfect towing package with a higher payload and towing capacity to heart. Thank you for helping me find my adventure machine!

Jim I in service kept me posted on my repairs and completion time. He was professional and friendly.

I got my oil changed here again, and again they spilled oil all over the top of the engine and lazily cleaned/smeared it all over components of the engine. They else did not give me my multi point inspection check off sheet as they normally do. When I went back to ask for it, the guy just went in the back for a few minutes and came out with a filled out inspection sheet, with no date, no techs name. Looked like he just quickly filled a blank sheet out just to get me out of there o don?t appreciate that kind of xxxxty service. I bought my car from here, I deserve top notch costumer service. Anyway, I?m only coming back here one more time to use my last free oil change, then this place can xxxx off. :)

I purchased by jeep here and all it’s servicing and routing care has been completed here as well. I just took it in for issues with the breaks and rotors and now it’s like new again! Great customer service and quick turn around!

Austin and Deb are absolutely amazing. I called before going in and Austin had the exact Jeep I wanted waiting for me when I got there. Deb fought for great financing and I couldn't be happier with my purchase.

Very horrible experience with this place. Since I bought the car it has broken down 2 times in 3 months. Driving it off the lot we discovered no one checked the fluids and the car overheated and shut down. I brought the car back less then 12 hours later. The first month they had it for the first 3 weeks and told us our Platinum insurance covered it all. Turns out that was a lie and it did not cover the hoses. I was promised that if anything with the radiator messed up they would take care of it since the first incident. That was also a lie. Which is fine but they take no responsibility for anything and put all the blame on us. When you try to have a civil conversation with Travis, the manager of the service department, he has to stoop as low as yelling at us customers who have spent thousands on this car and have spent tons of wasted time on our part. I was told to tow the car back in and was given the tow number by this Auto Nation dealership, just for Travis to deny that another employee ever told us to bring it in without checking. He clearly was trying to switch my words around as well. I would not recommend any of these Auto Nations to anyone. They also have a rental car covered in my plan but cant seem to provide one even if I get the work done by them which is all suppose to be covered. Last time they gave me a

Bree was very helpful with my appointment and keeping me up to date on what was going on.

Good Customer Service - new text option is great.

Travis was great to work with!

Simple oil change & tire rotation; first service for my 2020 Rubicon. In & out in less than an hour, very polite and efficient, nice waiting room.

I’ve bought 3 Jeep’s from this dealership and though I have loved each Jeep the service part really is awful. Last time it took 2 weeks to get an appointment and then my Jeep sat for 2 days before it got looked at. I will not be going back to this location off Broadway again.

WORST CUSTOMER SERVICE EVER- I'VE BEEN WAITING A WEEK FOR A CALL FROM A MANAGER AND HAVE CALLED AND LEFT MESSAGES AND NOBODY WILL CALL BACK 2 weeks ago, I had an appointment to come look at a vehicle, left work early and drove over an hour, just to get there and find out they had sold the vehicle out from under me. What's the point of an appointment then, and how dare you waste my time. The salesman called me the following night to say, "the financing fell through" with the other party and that they would like me to give them another chance. I agreed. I had been looking nationwide for this vehicle for months, and finally found what I though was a decent one. My husband and I went in on Saturday, the vehicle was on a lift, immobile, but we got to look it over. We were told it was going through their "PRECISE INSPECTION PROCESS" We were told the cv axles would be replaced since the boots were cracked and leaking, oil change, air filters, and 2 new tires. I got a call Thursday that the vehicle was ready, and had them send me a copy of the "Precise Inspection Report" that showed the only things wrong with the vehicle were the tires that got replaced, the diff is seeping, and the cv axles. When I asked about the axles, I was told they weren't replaced, even though the report stated they had leaked almost all of the grease. THIS IS A SAFETY ISSUE! When I brought it up, they had their master tech look at the vehicle and guess what? They needed to replace the cv boots/axles... something that I was told was being done from the get go! So I had to wait another day to get my vehicle. Then, on Friday when I picked it up, here's what I found. Keep in mind, the "PRECISE INSPECTION REPORT" said ALL OF THIS WAS OPERATIONAL! 1. The vehicle WAS NOT "sanitized and sealed" 2. The tire pressure light was on. It just got 2 new tires, why was this not reset?! 3. As I was driving home, the A/C just kept blowing hot air! On a 95° summer day! 4. The "detail" was a rushed wash that I would expect from a high school fundraising car wash. 5. The oil change sticker in the window was never changed, so I don't know if it was actually done and when I need to get my next oil change. 6. The right fog light was out 7. The left license plate light was out- this is something I CAN GET A TICKET FOR 8. 2 of the interior dash lights are burned out. 9. The left headlight is heavily oxidized and discolored. 10. The spare tire is dry rotted NONE OF THIS IS OK! I got a report showing that all of this worked, and I paid a price for a vehicle that all of this was supposed to be working on! I am absolutely disgusted. I came back to give your company another chance to make what they did right, and have had nothing but problems since. Absolutely the worst car buying experience ever!

Always friendly service reps. and quality workmanship

Terrible!!

WORST CUSTOMER SERVICE EVER- I'VE BEEN WAITING A WEEK FOR A CALL FROM A MANAGER AND HAVE CALLED AND LEFT MESSAGES AND NOBODY WILL CALL BACK I am out over $500 after fixing items on a vehicle I purchased a week ago that the "Precise Inspection Report" show to all be working, so I expect to be reimbursed! 2 weeks ago, I had an appointment to come look at a vehicle, left work early and drove over an hour, just to get there and find out they had sold the vehicle out from under me. What's the point of an appointment then, and how dare you waste my time. The salesman called me the following night to say, "the financing fell through" with the other party and that they would like me to give them another chance. I agreed. I had been looking nationwide for this vehicle for months, and finally found what I though was a decent one. My husband and I went in on Saturday, the vehicle was on a lift, immobile, but we got to look it over. We were told it was going through their "PRECISE INSPECTION PROCESS" We were told the cv axles would be replaced since the boots were cracked and leaking, oil change, air filters, and 2 new tires. I got a call Thursday that the vehicle was ready, and had them send me a copy of the "Precise Inspection Report" that showed the only things wrong with the vehicle were the tires that got replaced, the diff is seeping, and the cv axles. When I asked about the axles, I was told they weren't replaced, even though the report stated they had leaked almost all of the grease. THIS IS A SAFETY ISSUE! When I brought it up, they had their master tech look at the vehicle and guess what? They needed to replace the cv boots/axles... something that I was told was being done from the get go! So I had to wait another day to get my vehicle. Then, on Friday when I picked it up, here's what I found. Keep in mind, the "PRECISE INSPECTION REPORT" said ALL OF THIS WAS OPERATIONAL! 1. The vehicle WAS NOT "sanitized and sealed" 2. The tire pressure light was on. It just got 2 new tires, why was this not reset?! 3. As I was driving home, the A/C just kept blowing hot air! On a 95° summer day! 4. The "detail" was a rushed wash that I would expect from a high school fundraising car wash. 5. The oil change sticker in the window was never changed, so I don't know if it was actually done and when I need to get my next oil change. 6. The right fog light was out 7. The left license plate light was out- this is something I CAN GET A TICKET FOR 8. 2 of the interior dash lights are burned out. 9. The left headlight is heavily oxidized and discolored. 10. The spare tire is dry rotted NONE OF THIS IS OK! I got a report showing that all of this worked, and I paid a price for a vehicle that all of this was supposed to be working on! I am absolutely disgusted. I came back to give your company another chance to make what they did right, and have had nothing but problems since. Absolutely the worst car buying experience ever!

Jim provides excellent customer service! I greatly appreciate his patience, especially helping me through the process of getting my car serviced here. Thanks Jim!

Our salesman Eric Ragan was superb in guiding us through the maze of buying our wonderful Jeep Cherokee. We are so happy with our new Jeep and we will buy our next one from Eric at Autonation!

Great experience at AN CJ in Littleton. Jim was very professional and courteous. Kept me informed and the car was done very quickly. Waiting area is very comfortable and clean.

Nice experience - except for the paperwork! Why can't I say "That one!", pay cash for it, give me temporary tags and send me on my way? Well, Jonathan Angulo was a pleasure to deal with. Enthusiastic, knowledgeable, pleasant. And he worked hard to find just the right Cherokee for us.

Went back to the same place again to get the lease vehicle from them. People that I used to work there no longer there. Theere were other individuals running the show. Let me start with I had to wait 15 min until somebody approuched me. Then I got low balled on the price of my truck so bad that I felt insulted. One of the manager was to intusiastic on helping me out, and salesperson thought I didn't hear him expressing himself about me when I was questioning his actions on asking my DL and insurance. Even though I was pla ing to drive the car nor I wasn't given the options. I got nothing but low ball prices and negative vibes. Sorry to say but that place blows. NEVER AGAIN I WILL GO THERE AND GIVE THEM MY BUSINESS.

Despite having a reservation to drop the vehicle off at a particular time/day, they didn't even look at it until the next day. Why make a reservation? The service agent I worked with was great, but limited by the lack of organization and operational processes of the shop. After diagnosis, it was determined to be a cracked and leaky radiator hose.....which apparently is made of gold as the price to replace was $1200. Fix took a few hours...they had the vehicle for 2 days.

This dealership is just horrible. I had a good salesperson but it all ends there. The service department is a joke. They have no concept of what customer service is.

I've leased my last three vehicles through this dealership and each time had an absolutely wonderful experience. I will continue to come here whenever my lease is done and/or whenever I begin to finance a Jeep! We've worked with one trusted salesman the first two times but he had since left the dealership so we were lucky enough to work with Austin this go-around and it was just as easy and pleasant as the first two. I strongly believe all staff here are great assets to both Autonation and this particular dealership. I've actually had such loyalty to this dealership that the last two jeeps we've had them ship in from other dealers just so I could stay with Autonation Jeep Broadway and their trusted sales process! The only thing I was disappointed about was that when I reviewed my experience on the national autonation survey it rated the experience pretty low based on their scoring metrics. This is definitely, 100% not the case and I would hope they could restructure the survey to better reflect actual experience because I can't express enough how much I appreciate working with this dealership and with Austin and Emily in particular. Hopefully the General Manager at the Broadway location and/or the Autonation National Sales Manager sees this reviews and is able to know the truth about our individual experience leasing our new 2020 SRT this July. Update 08/20/20: Downgrading this review as this dealership refuses to assist loyal customers after they drive off the lot with a new vehicle. Even after glowing reviews the finance department and GM at this location are unavailable most hours of the day and never return phone calls/voice messages. The lease buy-out process has been a nightmare and no one at the dealership has cared enough to even address it with me for over a week.

We just bought a used Jeep Grand Cherokee from Taylor Ratliff. He was amazing! We had to wait a little while for the Jeep to be thoroughly inspected and he kept us updated regularly. He took his time with our needs and honored our time by being extremely efficient.

Always great service here. I was told it would take an hour for my car to be serviced, and they actually took less than an hour. Friendly staff and super attentive.

Great service

I took my Jeep in for a recall. They were very nice and everything went well.

Top notch dealership! Professional, Knowledgeable and Dependable!

Do not trust them!!! Buyer beware!! Travis contacted my wife about getting out of her lease early and she went down so they could give a price to buy her car as they said “they needed inventory”. Travis gave a price and when we went to trade the car in he tried the bait and switch. He aggressively tried to get her to sign stating she was paying $2,000 on top of “any fees” to terminate lease early. Travis gave us a sheet stating $1,700 owed to purchase our car but because it was just my wife he tried to take advantage of her. It’s 2020!! Sexism doesn’t fly especially with my wife, she is a strong independent women! We have the sheet still saying $1,700! Now he says we have to buy a car to honor that price and we are still responsible for fees!!! Buyer beware! I’ll update later with flier for proof! Do not shop here!!!!

My daughter got a nice Jeep from here. She had to take it back to get the window shield wiper fluid fixed because it was all over the ground instead of the window. We waited 3 hours for a part that never came in. To date it still isn't fixed. She had to call and remind them she was still waiting. BUT the salesman Aristides Hernandez was awsome and very caring. He took the time to check on us while we waited with 2 little children that were ready to go. Im giving a 5 star because of him.

Just leased a 2020 Cherokee Trailhawk. I have bought several other cars previously from Jesus. Very professional and easy to deal with. Financing was easy as well and they will see me again in the future!

Normally we get great customer service. This time around, not so much. Once I told Bre that I wasn’t interested in all the other services she recommended, her interest in giving us great customer service went out the door. Informed her that my check engine light was on and after my oil change was completed, she told forgot that the check engine light was mentioned and then hussled me out the door Poor...poor customer service this time.

Well I called this particular dealership after finding their information on Jeep’s website fas an authorized dealer who have a Trackhawk Grand Cherokee in stock. I spoke with a gentlemen named Vince, who unfortunately works for a company that has zero customer service training or consumer level understanding. As I allocated my questions, they were met with the most absurd answers and resolutions I as consumer have ever experienced. After Vince stayed that their dealership does not TEST DRIVE Srt or Trackhawk models.. I simply asked well how am I to purchase a vehicle I cannot test drive? The explanation given to me, who is a potential customer who was ready to purchase TODAY!!! Was, “well sir, I asked my manager and he said unfortunately every mile depreciates a vehicle like that and we as a business can’t allow you to test drive a vehicle you want to purchase today in precaution to you not purchasing the vehicle, but your more than welcomed to buy the vehicle and experience your first test drive in your way home in your new vehicle”. So their resolution was, for me to blindly spend 101k on a vehicle I have never driven or turned on.... that seems like a business model that doesn’t consider their customers at all. Let me end with this, before I could even get to their dealership lot, they made it very clear that their business desire outweigh and take precedent over the desires of their clients and potential clients. So when I say I will never do business with this dealership in the future and I will advocated that my peers, friends, and family won’t spend a dime here either. Take your money somewhere else besides a place that is unequipped with the tools needed for a great purchasing experience. And if you all take down my review again. My lawyer will be contacting you for censorship.

Well I called this particular dealership after finding their information on Jeep’a website as authorized dealers who have a Trackhawk Grand Cherokee in stock. I spoke with a gentlemen named Vince, who unfortunately works for a company that has zero customer service training or consumer level understanding. As I allocated my questions, they were met with the most absurd answers and resolutions I as a consumer have ever experienced. After Vince stated that their dealership does not TEST DRIVE SRTs or TRACKHAWKs.. I simply asked well how am I to purchase a vehicle I cannot test drive? The explanation given to me, who is a potential customer who was ready to purchase TODAY! Was, “well sir, I asked my manager, and he said unfortunately every mile depreciates a vehicle like that and we as a business can’t allow you to test drive a vehicle you would like to purchase today, but your more than welcome to buy it and experience your first test drive on you way home in your new vehicle”. So their resolution was, for me to blindly spend 101k on a vehicle I haven’t driven.... That seems like a business model that will make you successful, let me say this, which I have never done before. Please do not waste your time or better yet your money with an horrible company like this. Before I could even get in the door I was already told their desires are more important that mine, THE CONSUMER. So when I say I will never do business with them. I hope you all don’t take this lightly. Terrible business practices and terrible customer service. Take your money and business anywhere else except this awful place!!!! I would give them a 0 out of 5 but that’s not an option...

Stopped by and was greeted by a very rude woman. Asked why I was here and I said "to buy a car'. They didn't seem to excited to sell them today. I left

I was very disappointed with the customer service at this dealership. Dropped my car off for an appointment at 7:30 Thursday. They did not even start looking at my car until 11am on Friday. I had to call multiple times to ask for updates and even when I did on Friday, they still weren’t very caring. They wanted $1200 for labor just to take the engine apart to find the problem, you should have a computer that is able to do that. On top of that, they tried to charge me $2500 for another part that I didn’t even need. Picked it up from dealer and took it somewhere else and was charged about 1/3 of what they were trying to get. Never once apologized for the car not being looked at until 28 hours after it being dropped off. Would not recommend using this Jeep service department unless you have no other option. After my experience I wrote a review, called the GM like they told me to with the below and of course got a voicemail. Left a voicemail and have yet to hear back still two days later.

It took 2 weeks for 7 hours of service to be completed. Also no updates along the way

This is probably the 5th time I have brought my vehicle to this dealership. Turns out the part they replaced didn't work properly either. My vehicle actually was worse off after I left. Covid-19 means next to nothing to this dealership. I as soon as got there, a tech without a mask jumped into my vehicle. I counted 4 employees without masks, another 4 that wore the masks under their noses (including the service manager) and another 2 employees that only wore a mask when customers approached the parts counter. Obviously they don't really care about the health of the customers. When I originally arrived, I let them know that I have a daughter with special needs who will die if I get exposed to the virus. The greeting guy offered to sanitize my entire vehicle for only $30!! Oh, and there were plenty of customers without masks at all. When I left, I made sure they understood that I will never be back. Worst dealership I have ever visited!

This is probably the 5th time I have brought my vehicle to this dealership. Turns out the part they replaced didn't work properly either. My vehicle actually was worse off after I left. Covid-19 means next to nothing to this dealership. I as soon as got there, a tech without a mask jumped into my vehicle. I counted 4 employees without masks, another 4 that wore the masks under their noses (including the service manager) and another 2 employees that only wore a mask when customers approached the parts counter. Obviously they don't really care about the health of the customers. When I originally arrived, I let them know that I have a daughter with special needs who will die if I get exposed to the virus. The greeting guy offered to sanitize my entire vehicle for only $30!! Oh, and there were plenty of customers without masks at all. When I left, I made sure they understood that I will never be back. Worst dealership I have ever visited!

Service was prompt, courteous and professional. I highly recommend

Horrible experience with the service department, particularly Jim. Made an appointment for 10am, but when I got there the front desk laughed at me and said they wouldn't be looking at my car today (all I needed was a small part that was missing to open the gas cap, would've taken 2 minutes). This is after they told me over the phone the repair would be quick (I had explained the problem) so I had no ride organized. They told me "I guess you can wait" and then came back an hour and a half later to say that they had to order the original part. They said they'd contact me when the part was ordered to re-schedule my appointment, but I haven't heard from them since. Terrible attitude from Jim, incredibly condescending and I felt like he just told me he would order the part because I'm a younger girl and he wanted me out of there. Will not be coming back with my Jeep in the future and REALLY urge anyone reading to go to a different dealership. It's not worth your time or energy to deal with such miserable people.

Published a car for sale in a third party site and they reached out. They "forgot" to include in the email that they would offer trade in value. I mentioned in the email exchange that I was firm on my price and they never expressed that would be an issue. They then low balled me when I arrived at their location. *********I called the number provided below and it's not for their GM. I responded to a post service email from the GM shortly after my visit but have not heard back. Their below reply appears to only be for show.

This place doesn't service your vehicle, and their mechanics won't do their job. After getting an all-clear by them on my battery, the battery light went on as I parked my car from leaving their place. If you want service done right, go elsewhere.

I've had my car's serviced at this location for the past 12 years. Jim Geiselman is my service advisor, he always explains everything well and I never feel like he pushing things that don't need to be done. Always fast and efficient.

I was offered $4900 below the clean trade in for my absolutely perfect 2018 challenger 392 t/a. They offered 34k and rough trade in is $35,500

Got a vehicle 3 months ago, check engine light came on and I couldn’t get in for service. Finally did and they’ve had my vehicle for a week pending on a proper diagnosis to file a claim through their Warrenty, and won’t provide a rental car through the process. It also had a cracked windshield that was suppose to be replaced. To this day they still haven’t been able to replace.

Vince was our salesman. He was great! Thanks for helping my son with his first car purchase.

Walked in and they said they can do the recall for my 2015 Cherokee for the PTU and instead reprogrammed it (yes that is part of the recall but the PTU has already been damaged because of the recall) and they told me they had to do a diagnostic test to find out what was wrong with the car because the 4wd light was on (already knew it was the PTU because it works with the differentials and my rear one doesn't work, only my front tires are driving the car) and they insisted on doing a diagnostic on the car, I said sure but it's probably the PTU and they came back saying it was the PTU and tried making me pay for the diag when during the transaction I had shown a picture of the recall letter and word for word text messages of what the recall said (causes damage to the input spline's, loss of power, etc). The guy who I talked to the next day heard me out and I didn't have to pay for the diagnostic, however it is day 5 of having the car back and ever since then, the parking brake engages everytime the car is put into park and I cannot turn off this feature in settings anymore. Just remember, there are other Jeep dodge Chrysler dealerships in Colorado, not just this one.

Jim is the best service guy in town and always takes care of me. I won’t work with anyone but him when I wake my care in so highly recommend going to see him!

I had a great experience with the dealership.

Overall friendly service staff, but their service tech left one of my lug nuts finger tight. Please do a better job insuring that all critical safety items are completed properly.

Very Unknowledgeable parts Department

Jim got my car fixed promptly and really went to bat for me to help me out. I can’t express how thankful I am!!! Thank you Thank you!

I was trying to sell my car. The dealership saw my ad on craigslist or Letgo and called me wanting to buy it. It was a typical car dealership experience, frustrating and long waits. We haggled over $243. They would not give me the last $243 I was asking for, remember they called me! Autonation had $21B in revenue and could not afford $243. They would have never bought the car if they were not going to make money on it. We had to play the back and forth game with the sales manager which is just ridiculous in today's times. Long story made short, I sold my car to them, the process was long and frustrating. You are just a transaction to them, nothing more, nothing less. I give them one star because they did buy my car, but I would not go back there....Ever.

Disappointed with recent service. Made an appointment a week+ in advance. Dropped my car off at 7AM for an 11AM appointment then got a call at 330PM stating they would not have time to look at it and would need it overnight. Car was fixed the next day but created a poor experience and an inconvenience.

Amazing customer service from Breanna from states away. She helped some older family members of mine and went above snd beyond during their vacation. (From Indiana)

Great service, great communication. Thanks to Jim he always take care my car on time.

Bree was the one helping me and she was so easy to work with and very understanding. My Jeep was having issues, I brought it in right before we left for vacation. When the diagnostics were done Bree called to let me know it was a bad cell in my battery and it needed to be replaced. I contemplated replacing it myself to save some money. Long story short, I was super indecisive but she was accommodating the entire time. They ended up replacing it for me and all seems to be good!

I have taken my new Jeep there three times for the same issue and it's still not resolved. I have left two messages for my service rep and I've received no call backs. So, not great...

Seth Sacks is such a honest and wonderful person. He is not just very helpful but very friendly. In the future if I want to buy a Chrysler or Jeep, I’ll definitely looking for him. Selling my vehicle to Autonation is great experience, smooth and painless! Autonation deserves 5 stars because the company has 5 stars employees like Seth! Keep it up Seth!!!

Test drove two Jeeps. Tried to haggle prices. No luck. So I purchased a Jeep elsewhere. I do appreciate all the time they took to assist me

So I had an appointment to get my Jeep serviced. I arrived early (no big deal right?) while I was waiting in the waiting room I witnessed multiple interactions between staff that was crude, rude and borderline hostile. Especially the younger female that was working on of them desks. Not only did I watch this for over and hour and a half. But when my Jeep was ready they made me sit around while all the staff just sat around nagging at each other. Very unsatisfied. Won’t be returning to this dealership for anything. It’s obvious my business is better elsewhere.

Update: Spoke with Bree and Jim in the service department and finally got my issue resolved. As of now, I’m satisfied with the service I received :) Thanks AutoNation. ******************************************************* I bought a car from here and the salesman (Matt) selling the car was excellent. Bought a warranty for my vehicle as well. 2 weeks later, the service engine light came on. Spoke with several “advisor” reps and I won’t be able to get it fixed until Thursday. Fine. My warranty stated I should have a vehicle from AutoNation, but that’s not the case and I’d have to get one on my own and get reimbursed later. Tried to schedule an appointment for this week and told it was a 2-3 weeks out, even with the part coming in on Thursday. I like checks and balances, and I wouldn’t write such a long review if I wasn’t frustrated with this process. I’d like for them to pull the call and go over poor customer service. Extremely rude staff and not willing to help get my situation resolved. I just want to get my car fixed like the company promised.

I went in for a recall repair and oil change. After I got there they told me they did not have any more parts for the recall repair, even though they checked when I made the appointment and said they were all set to have me come in. They did my oil change and tire rotation for free. All the corporate apps and emails sent mention free shuttle service and free pickup / delivery of vehicle. This location does not offer either. Corporate needs to update that location's offerings.

I bought my jeep there new in 2014, no problems with it, and service appointments go well, I wait for my car during those appointments and it never takes more than 1 hour,

My experience at AutoNation was great! The oil change I received was done professionally and well. In addition, they performed a multi inspection which updated the status of my vehicle. Also, the customer service and Service Representative was very informative and helpful. Overall, AutoNation did a wonderful job and I look forward with them doing business with them the next time my car needs service!

Brandon guided us through the whole experience by answering every question and worked with us to get the deal that worked for us for the car that we wanted. Everyone we worked with was friendly and made the experience less stressful. Thanks!

Everything was done in a timely manner and the customer service was excellent!

They did a great job and were very nice. Eric Wass is a real pro.

Brandon S. was great in helping us buy our new (to us) vehicle. Very knowledgable and even delivered it to us the next day since it hadn't been detailed yet. It definitely made the car buying process easier.

Jim was a good man. Very helpful. Told me what I needed and did not need, enjoyed the service.

I brought my daughter’s 2018 Jeep Cherokee for an issue with the passenger seat belt and the appointment was for 10AM 7/20/20. We never heard from anyone until I called about 4:15 PM and was told they hadn’t looked at the vehicle and he would let me know before they closed if the car would be ready or to leave it overnight. My question is why make an appointment at 10AM when at 4:15 PM the car isn’t ready or someone could call us to give us an update?? I find your customer service to be lacking. My suggestion is to make an appointment and at that time service the vehicle.

Quick repair/service. Clean facility. Staff respectful and professional.

Bought a renegade today for our daughter ,Juaqine was excellent with us. I would recommend him to anyone who needs a vehicle today! Thanks Juaqine!!!

Vince Vlaisavich was a very considerate and attentive professional who I would recommend to everyone, which is why I took his card to both share and keep on-hand for future business. I commend all of the AutoNation staff for making the experience a safe, satisfactory one during these times.

Everything about the service was great. I'm a bit surprised at Jeeps engineering a fuel door that costs over $500 to repair!

This week, we had a great experience purchasing a vehicle from AutoNation on Broadway. Patrick Sedwick and Ari Hernandez-Gonzales did an excellent job of searching new and Certified Pre-Owned inventory over a period of days, to find the perfect Jeep for our daughter. Once found, the purchase was straightforward and completed quickly. The Sales Manager, Kirk Tubbs, was excellent in responding to a few questions we had regarding the vehicle and met with us on the day of the purchase. We greatly appreciated his personal involvement in ensuring our satisfaction. Throughout the entire process, we found everyone to be honest and sincere in their efforts to provide excellent service and total customer satisfaction. We came away from the experience pleased that we had purchased a great Jeep at a fair price. We will most certainly consider AutoNation on Broadway for our future car purchases.

My son had an appointment and dropped off his car. Later in the day we had not heard an update on what was wrong. He called several times and no one answered the phone. So he had to drive over to service department. The girl at the counter told him they had several people call in and they would HOPEFULLY be able to look at it tomorrow. They didn’t even call us to let us know. Horrible service.

Do not get your vehicle serviced at this location. I made an appointment because my 2018 Jeep Grand Cherokee was leaking windshield wiper fluid. On the phone, they said it should take less than an hour. After arriving 15 minutes early and waiting almost 2 hours, I asked for an update and they told me it was confirmed there is a crack leaking windshield wiper fluid. He said it would be another hour or so to fix it. I had to leave to go back to work. Overall, I wasted over +2 hours of my time and never had the issue resolved. When I asked to make another appointment with a service loaner, he said they cannot promise one would be available. Terrible customer service.

Great service and has my car done on time.

bringing my car here for a while. no complaints

Waiting to hear back from AN before I replace my 5-STAR review and tell the full, ongoing story with them. And dont reply with the company mainline, I'm quite familiar with how to contact autonation 🥰🙀

We ended up purchasing a car elsewhere, but thought I would give a shout out to Patrick and Lucretia for trying to find a good first car for our daughter. They were extremely helpful. Patrick (inventory manager) was very helpful and listened to what it was we were looking for, our style preference and price range and had many suggestions, and offered to do inventory searches for us to keep us updated on new arrivals.

Sold me a faulty car and had to bring it back within a week of buying the vehicle. When I traded it in they wouldn’t give me my taxes back and lost $2,000. Awful dealership service and no care for their customers.

Horrible experience had my car for over a week and kept saying they were backed logged didn’t change the water pump the first time I took it so had to have them redo it never got a update on my car I was always the one calling to check the update and was always told they are back logged and will try and get it to that day then it was they will have it done Monday then it turned into Wednesday then it was Thursday will never trust them again with my Jeep

Took a very long time to process

very nice experience. good salesman...jesus...good finance guy..nathan

It sucks they never do what they say they're going to do they always come with some extra and an excuse why not to be responsible for doing what they say they're going to do

Fast and Friendly service. The staff was great. I enjoyed my time.

Communication was horrible. Did not do everything they said they had. Not sure they did any of what I requested they do.

Awesome and timely service! Great staff.

I continue to take my Jeep to Auto Nation service even out of warranty because I trust their knowledge of my specific vehicle, and they have a clean, well-organized service department.

This Auto Nation service department is 1000x times more professional and efficient than the Golden location. Bri took care of me and got things handled and turned around in two days. Great experience.

They have great service and try their best.

I received great attention to my service needs. Knowledgeable and courteous staff.

Allan was excellent, the process was well executed and timely; this attributed to a perfect experience. When I choose to purchase another Jeep vehicle, I will definitely return to your dealership .

Ari is a great salesman.

I had gone to another autonation off of Arapahoe before coming to autonation Chrysler Jeep in Littleton. The sales man at the other dealership talked down to me and didn’t listen to what I wanted or needed. He was pushy and kind of rude. I left feeling really discouraged and upset. Right after this horrible experience, I had found a vehicle I wanted online that happened to be at autonation in Littleton, so I decided to brave ANOTHER autonation. I had the pleasure of meeting Matthew. He listened intently to what I was looking for and while the car I found online was no longer there, he found another Jeep almost exactly the same as the one I found online. After a test drove, he worked really hard to get me the financing I needed and validated the frustration I felt from the other place. There was zero sales pressure and despite being a really busy Saturday, he made sure to make me feel like a valued customer. Not only that, when my vehicle was finished with its inspections, he dropped it off at my work for me so I wouldn’t have to drive down to come get it. 5 star service by Matthew all the way. Definitely be sure to ask for Matthew and I promise you’ll have a great car buying experience! Thanks to Matthew Autonation was able to keep me as a customer even after the worst sales experience I’ve ever had. Thank you for your help Matthew! I’m so happy with my new Jeep!

Second time I have purchase a car from autonation. One of the best

Very fast service. I came in for an oil change and tire rotation and was out within the hour.

This dealership is on it! They always perform maintenance quickly and efficiently. I always leave feeling impressed. I had Mercedes products for the last 10 years and their service quality was a joke- they always kept my car for several days without updates ...... even for basic maintenance. Auto Nation gets me in and out in under an hour for the same service!

Austin was wonderful to work with! Our purchase ended up not working out, through no fault of his, but we would gladly work with him again anytime.

AutoNation could improve by keeping an appointment that was set, looking at the vehicle when it arrives, and communicating with the customer.

I have had my car repaired/serviced numerous times by AutoNation in Littleton off Broadway. Jim Geiselman is my Service Advisor. When I moved to Arvada I tried AutoNation Chrysler Jeep West off Colfax and had a horrible experience. Do not recommend using them. So when I need service I drive from Arvada to Littleton. Jim and his team have always provided 5 Star Service. Highly recommend!!!!

I had an absolute world class experience working with Mathew Sims on my car purchase and appreciate his candid no-pressure style. He's a car guy and relates with the auto enthusiast in all of us! Highly recommend all across the board.

Great service and prices, huge selection. I highly recommend Alexis Orr for no pressure, friendly service. She will help you narrow your options down until you find just what you need!

I have now used AutoNation Chrysler Jeep Broadway twice for servicing of my Ram 1500. I have found them to be so much better than the other dealerships in the area. Check-in is easy and the staff are very helpful. All work has been completed on time and to my satisfaction and work is only carried out where required. I will definitely continue using AutoNation Chrysler Jeep Broadway for future services.

Be very certain your vehicle can be seen when making an appointment. I scheduled an appointment to check my in dash computer but they are backed up on service and I would have been without a vehicle several days. Had to reschedule. The good news... Second appointment, although long, ended in my ability to use the computer properly. The technician also realized I had a recall. I was aware of the recall, didn't say anything about it but the tech took care of it.

Service was bad, follow up was terrible they couldn’t care less about getting back to me after asking them three times to talk with the service manager.

First off, expectation management can be extremely important. I had an 8:30am drop off appointment to have some warranty work done on my Jeep. I dropped my vehicle off on time, and expected that I’d get a call sometime in the afternoon to let me know that it was complete. When I didn’t hear anything by late afternoon, I called to check on it. When I finally got to speak with someone who knew what was going on with my Jeep, I was informed that it hadn’t even been started yet because they had a large carryover from the previous day. It would have been a really good idea to let me know that when I dropped it off. That way, I could arrange transportation for more than one day. I got the call the following morning that my Jeep was now ready to be picked up. I went to get it, and after about 15-20 minutes they finally brought it out. This could have been a really great experience, but they bungled some very important things.

ACJ on Broadway, awesome place to buy a vehicle. In additional to recommending Autonation Jeep on Broadway, I have to give props to Dan Myers, yesterday I purchased my sixth Jeep from him. Love that guy and you will too!

Good place to buy a Veacle

I purchased my preowned Vw from this location sales rep Tina help me thru this purchase it was great she made it smooth easy transaction thank you Tina.

We had a wonderful experience Austin our sales person was very nice and helpful and our Financier Nate was amazing.... if you need a good deal on a car, hit them up 👍🏽

Austin help us out so much on finding the right car for us. He was amazing, he even came to work on his day off to make sure all the paperwork was taken care off. I highly recommend automation and make sure you ask for Austin.

This review is strictly for the service department. I have no experience with the sales or any other department. AVOID Jeep AutoNation service department at all costs! I recently had my Jeep break down on a road trip into Denver. As I have great experiences with my dealer in Chicago, I had the Jeep towed to the nearest dealer I could find after the breakdown. After a day to diagnose the issue, I was told that transmission cooler lines had disconnected and needed to be replaced. This was quoted at $2500. They also identified another oil leak at the filter adapter housing which was quoted at $1500 to repair. On top of this, I was told that these repairs would need to be done in order to further diagnose if there was internal damage to the transmission. I did some research on these repairs and found estimates of around $300 for the transmission lines and $400 for the oil adapter housing on RepairPal.com. I know these numbers should be taken with a grain of salt, so I called some local mechanics to get further opinions. Two other shops agreed that Jeep's estimates seemed way out of line for that type of repair. I also discussed with my Chicago Jeep dealer who confirmed these were not in line with their estimates. AutoNation included 5 hours of labor on the quote just to fill the transmission fluid after replacing the lines. My Jeep dealer quotes 2.5 hours for an entire transmission flush and service. Discussing this with Jeep AutoNation led nowhere. They drastically inflated the cost of the parts and hours of labor for the estimate. I felt they were severely taking advantage of an out-of-towner in a dire situation to increase their profits. This is an extremely abusive business practice that needs to be exposed. I wanted nothing to do with this type of business, so I ended up paying the $150 diagnostic fee to the service department and towing my car out of their shop to a local transmission mechanic (Key Transmission and Gears). Jeff was a hero--extremely pleasant to deal with, honest and transparent. He quickly identified and repaired the transmission leak for a fraction of Jeep's estimate ($600). I just finished driving the car back across the country to Chicago, and it is running better than ever! Thanks Jeff @ Key Transmission and +1 for local businesses. No thanks to Jeep AutoNation and their unethical, villainous service department. You should be ashamed.

So glad I chose AutoNation Chysler Jeep Broadway! Brandon & Tina were extremely helpful and patient while searching for my new Jeep. Nate in finance did a wonderful job explaining everything and made it one of the easiest car buying experiences I have ever had. Would recommend this team to anyone.

Love this place. Mat is so knowledgeable and helpful. I highly recommend that you ask for him!

I wanted to write a quick review about my great experience at Autonation Jeep and my sales guy Mat Sims. I am beyond pleased with my purchase and Mat's knowledge and expertise! This is what buying a car should be like. Thanks Mat!

Everything about my recent visit was great w/ Mat Sims! There was never any pressure and he did not try to show me anything I was not interested in. He listened to exactly what I wanted, and only showed me what fit my needs! There was no rush, and Mat had all the time in the world for me. By far the best experience I have ever had at a dealership. Thank you Mat.

Amazing People Beautiful Facility.

Lucretia provides exceptionL customer service and is very welcoming and goes above and beyond to ensure customer satisfaction! :)

We had a great car buying experience today with Tina Chen as our sales representative and Nate helping us out on the finance side. Tina was helpful and informative and Nate was easy going and helped get us a great deal.

Everything about my recent visit was great w/ Mat Sims! There was never any pressure and he did not try to show me anything I was not interested in. He listened to exactly what I wanted, and only showed me what fit my needs! There was no rush, and Mat had all the time in the world for me. By far the best experience I have ever had at a dealership. Thank you Mat.

The people are so friendly and willing to help with whatever vehicle you are looking for

Vince was very helpful! He helped my fiancé and I buy our first Rubicon! Thank you, Vince!

Bought a great used car here. It come with a 3 months warranty and the staff is great! I will recommend anyone to give them a try at AutoNation Jeep for new or used cars.

Went in for an oil change etc. at a package price of $179. Service agent said I needed the $579 servicing recommended by the manufacturer. Okay I said. I also had a 25 percent off coupon that I could apply to the cost. Say there for two hours and finally got up to look for the service agent to see when the car would be ready. Agent next to his desk tells me that my agent had gone to lunch 30 minutes earlier. My car had been done for some times but no one told me. When it came time to pay the bill the 25 percent off coupon only removed $103 from a $579 Bill. I did the math in my head and told the agent checking me out. Of course she had to use the calculator to figure out I was correct. Anyway I got the full 25 percent off and paid. Then I waited another 15 minutes for someone to bring me my vehicle. Needless to say I was disappointed. First time I had this bad of customer service at Jeep autonation.

Worst sales ever dirty tricks advertise 35871 for a jeep and it’s $4,326 more when you get there Michael Valentine from California and his sidekick Aaron Dale are weak and suck at sales

Facility was clean and generally my experience was OK. Like many businesses appears to have been working to figure out what the new post COVID world will look like. My only thought is this: I know gear-heads are (self image wise any way) tough and like to present a strong man image. But, wearing protective gear not just when in directly serving customers, but all of the time is uncomfortable, but may be necessary (after all none of us know if it's not). As tracking virus contacts begins, do you think your rep would be enhanced if someone tracked their exposure to your place of business?

I’ve had my ‘18 Jeep Wrangler serviced at Autonation S. Broadway several times and have had subpar service. I had no intentions of returning to that Autonation because of the unsatisfactory service. However, Travis and Brianna did an outstanding job of servicing my Jeep on my last visit.

I wish I could give this dealership a good review because I have had wonderful customer service from most of the employees here. However, the way I was treated by the general manager, Robert "Sean" Parker overshadows all of this. Sean spoke to me as if I were an idiot over the phone and in person. He was very patronizing and I did not enjoy interacting with him at all.

Brea was very friendly and helpful. My experience at the Broadway location and with Brea was appreciated and I will return to this location for all my service needs.

A friend of mine was driving to visit his brother in Denver when his Transmission line broke. These guys, sensing he was desperate, felt it was ok to try to gouge him for $4,000. He ended up getting the repair at local transmission shop for $750. Steer clear.

Austin and Emily were great and my new Grand Cherokee is even better! Some minor issues figuring out financing, but overall couldn’t be happier with my buying experience.

It’s unfortunate because the salesman was super nice and amazing at his job. But the front desk lady was so disgustingly rude that I immediately knew I wouldn’t spend a dime there. I witnessed her have the same attitude with other customers too. Wouldn’t be surprised if nobody buys anything from you guys.

Not good customer service. Salesman was knowledgable, felt like a decent deal on a 2019. Got home noticed a scratch on windshield on drivers side, likely from when dealer took off the year sticker. Dealer refused to replace and only gave us one key. Expected more from an Autonation dealer. I'll go somewhere else next time. Called GM and left a voicemail, no call back. Got my money, guess that's all that matters.

Bri the service representative was amazing! Great experience altogether....

CAMBIO DE ACEITE, CONTROL DE NIVELES, CHEQUEO DE FRENOS

Bri the service representative was amazing! Great experience altogether....

Austin was AWESOME!!! Best sales guy yet!!! Very knowledgeable!!!

Everyone was so helpful! Vince V. and Nathan were awesome! I'd ask for them by name if you're there!

Took my 13 Jeep Wrangler in for an oil change and a new battery. I wanted to take advantage of the 25% off parts and service. The Autonation JEEP dealership, which does not sell anything but Jeeps, did not have a battery in stock. No 40 month, no lifetime, NONE. They said they would order one for me. That was 7 days ago. Still haven’t heard anything from them. Either way,I will have to make time to take my Jeep back in for the battery, wether at this dealership or another. I’m not a parts manager, but I probably don’t need many batteries for the 18’s and up. Probably need batteries for the older models. Autonation wants all their service and sales people to get 10s on the eval. But they don’t get any support from the managers or parts department. I’ve been waiting 7 days for a battery. You really expect me to give 10s?

Bre was awesome in helping getting my car fixed

Really happy with my car buying experience here. Worked with Daniel Fink in sales and Nathan in Finance. Both were knowledgeable and direct. I didn't feel like I was ever get lied to or that they were trying to pull one over on me. As a sales manager myself I really appreciate honestly. Felt safe at all times with their Corona-19 precautions.

Automotive maintenance team provide excellent service

Very Professional, quality work and done on a timely basis.

Jason did a Great job of taking care of my Cherokee when I took it in for service. Everything was completed to my satisfaction and Jason went the extra mile to make sure my Jeep came out in perfect shape. (I love my V-6 Trailhawk!)

Just traded in my vehicle this past weekend to lease a 2020 Jeep Cherokee. Kameron and Austin were top notch from start to finish. I felt treated like a friend and fellow human being. Austin was excited and knowledgeable the whole way through (he even pulled our car into the service garage at the end of the day when it started to rain) and Kameron did everything he could to serve us and make us feel welcome. I’ve had some terrible car buying experiences and will never go anywhere else that doesn’t involve Kameron as part of the process. I highly recommend making sure these two guys are part of your next car buying experience. Cheers Kam + Austin, and God Bless -Todd

Purchased a 2019 CPO Grand Cherokee, happy with deal, Ari the salesman was great. After getting it home noticed a scrape in the winshield. Took it back to the dealer and they refused to fix, not part of their 150 point inspection. Talked to used car manager and his boss with no luck. Scrape is not a crack or dangerous but it is in my line of sight so to drive I have to look around it. My wife is shorter and she didn't notice it on drive home. Look, the whole reason to buy from Autonation is to get a quality used vehicle that does not need repairs. I would expect that to include a good winshield. But now I have to go buy a new windshield myself. Congratulations Autonation, you saved $200 but you lost a future customer. Also, why would a 1 year old car only include one key? I bought a 1 year old car and I have to purchase a second key myself? I guess I just expected more from Autonation. You should really make it standard practice to give all car purchasers at least 2 keys.

Service was provided as promised and the staff was very accommodating and efficient.

Bachir was very pleasant to work with. Even through this Pandemic he made sure we were taken care of. Very professional dealership. Am very happy and excited about my purchase!!

I always have great experience here. Prices are fair and they always give accurate diagnoses without pressuring you into taking immediate action or unnecessary add-on’s.

My experience with Jeeps service department has never been anything but high quality service! Jim provided me with exceptional service and was very friendly! Nothing but great things to say!

Excellent service and experience. Jason Weber is very professional service advisor. Thank you AN Broadway Jeep! Tim

Every time I come to this location I am greeted with excellent customer service. The waiting area is always clean and you can pass the time with free wifi and coffee. Or you can get a ride home for free with their shuttle service. They are speedy with their services and will always try to get you the best price with available coupons. Last time I was there Bre helped me out and she was great!

All great.

I found a car that i was interested in and was contacted by a sales rep the next day, after sending an email inquiry. Then....The general manager contacted me, to make sure that I was contacted. I made an appointment for my next available day off amd the sales rep asked for my cell phone number on case something came up. Needless to say, the car sold before my appointment, but they offered to help me search for another vehicle (same model) at the other locations. Didnt get a car that day...But I was glad that I didnt get the old bait and switch and was treated with respect and integrity.

The staff was wonderful. Brandon was thoroughly knowledgeable, and we reviewed the 4 models on the lot. The test drive was hassle-free, and the vehicle selected was just what I was looking for. While I was financing through USAA, the paperwork was still a hour-plus ordeal! I don't think I've had to sign my name that many times, since I enlisted! But overall, I was pleased with AutoNation. They even took the time to bring the vehicle to my home, in this COVID-19 debacle! Well done.

I have to say best car shopping experience. Tina helped from beginning to end. She was very professional and made sure I was completely comfortable with the entire purchasing process.

Jim at Broadway Jeep went out of his way to make sure my truck was repaired properly. He and his techs had to undo a bad repair from another dealer before doing the current repairs.

Stay away! Although the actual purchase of my truck was a nice experience, everything that has happened afterwards has been a nightmare. My truck's backup sensors didn't work at purchase, so they said they'd cover the repair. Numerous service visits, calls, emails and texts later, the issue is still unresolved. I would not feel comfortable sending anyone I know to this place.

Tina was great!! Made my car purchasing experience enjoyable!!

Terrible customer service. I was going to buy a Durango from them. I had submitted my credit file and had done everything on my end then the person I was working with just disappeared. I tried calling and emailing and recieved no help in return. If you actually want a car, I wouldn't go through them.

Moved this from 5 star to 1 star and back to 3 stars. Update 2: (3 stars) GM Sean REALLY cares about making his customers happy and cares about what they think. In the end, he worked with me to make things right. I very much appreciate the attitude of, “the buck stops here, I’ll fix it” that I got from Sean. I truly hope they can get it together and consistently serve their customers well. There is potential here, it just needs some clean up at this time. Update 1: (1 star—shortened version) Customer service in service department could use some major work. I had several ongoing service issues with my brand new Jeep Rubicon (sales team was good--it's what happened after). I had to go in several times to fix the same issue. Communication was poor. Service manager would not take responsibility for any of the hassle, was extremely rude, and essentially insinuated that we were lying about continued (and new) problems. I explained problem to GM via email and received a response almost a week later. (Hence my 2nd update above) Original Review: (5 stars) Center got me in right away. My initial point of contact carefully listened and wrote down what was going on. Invited me back to explain directly to service tech. Calm. Professional. It will take another visit to complete repair but I feel confident it will get done. Super easy to work with these guys.

Moved this 1 star and back to 3 stars. Update: (3 stars) GM Sean REALLY cares about making his customers happy and cares about what they think. In the end, he worked with me to make things right. I very much appreciate the attitude of, “the buck stops here, I’ll fix it” that I got from Sean. I truly hope they can get it together and consistently serve their customers well. There is potential here, it just needs some clean up at this time. Update 1: (1 star—shortened version) Customer service in service department could use some major work. I had several ongoing service issues with my brand new Jeep Rubicon (sales team was good--it's what happened after). I had to go in several times to fix the same issue. Communication was poor. Service manager would not take responsibility for any of the hassle, was extremely rude, and essentially insinuated that we were lying about continued (and new) problems. I explained problem to GM via email and received a response almost a week later. (Hence my update above)

The team at Broadway is excellent. With these hard times you want to make sure you are making a good decision and that you can trust who will be taking car of the vehicle after the sale as well. Alan Tamag was extremely patient with me and ensured that I had all my "must haves" but in my price range. The finance team including Jeremy was very thorough and made a process that can be very arduous, seamless. I really appreciate their time and effort in ensuring that I drove out of the dealership with a fantastic new Jeep Cherokee!!!

Troy is the man - give him a raise, please 💥💯💥

Initiated contact with Jim...From the very beginning this man was the BEST...He made us comfortable with his professionalism, demeanor, knowledge, etc., etc...After the service, everything was Perfect...All expectations filled....EXCELLENT SERVICE AND REPRESENTATIVES...Second Visit for us....WE WILL BE BACK...!!!

Good service, good people, good vehicles.

I appreciate the quick work and the check ins by phone. My car was repaired.

These guys are awesome. I bought a GMC Sierra from them that was traded in. Overall I had an amazing experience.

I am rating this solely on my most recent experience with the service department. They were supposed to call me on replacing air filters once they determined if they needed replaced to discuss, they did not and went ahead and replaced and surprised me with the bill. Do what you all say you will do next time and don't surprise the consumer. Very sneaky and deceptive tactic...

If I could give zero stars I would. Customer service is TERRIBLE. I bought a brand new Jeep Rubicon (sales team was good--it's what happened after). Upon delivery, Jeep Rubicon would not connect to UCONNECT. Took jeep in, they did not fix it that day, my 45 mile trip to dealership was, just verify problem that Uconnect customer service told them was the problem. New unit came in (another 45 mile trip to dealership), it would produce no sound. Service put back in the old unit but failed to tell me that the old unit now had less functionality than when I brought it in. When I told them, they apparently knew and their solution was to turn vehicle off and on until it worked correctly. When 2nd new unit came in, they came to my house and left a loaner. Neither service nor sales manager could get my name right (it's not hard!). Returned my vehicle with chip in windshield. No one mentioned that either--just left me to discover it. Called back immediately. Service manager would not take responsibility, was extremely rude, and essentially insinuated that we were lying and knew about the chip (we did not!!!) I explained problem to GM via email and never received a response. 1 month after purchase, still do not have a defect free BRAND NEW Jeep--and never have. Worst experience ever. Will never use again, I suggest you don't either.

I do not recommend service. I bought a brand new Jeep Rubicon (sales team was good--it's what happened after). Upon delivery, Jeep Rubicon would not connect to UCONNECT. Took jeep in, they did not fix it that day, my 45 mile trip to dealership was, just verify problem that Uconnect customer service told them was the problem. New unit came in (another 45 mile trip to dealership), it would produce no sound. Service put back in the old unit but failed to tell me that the old unit now had less functionality than when I brought it in. When I told them, they apparently knew and their solution was to turn vehicle off and on until it worked correctly. When 2nd new unit came in, they came to my house and left a loaner. Neither service nor sales manager could get my name right (it's not hard!). Returned my vehicle with chip in windshield. No one mentioned that either--just left me to discover it. Called back immediately. Service manager would not take responsibility, was extremely rude, and essentially insinuated that we were lying and knew about the chip (we did not!!!) I explained problem to GM via email and never received a response. 1 month after purchase, still do not have a defect free BRAND NEW Jeep--and never have. Worst experience ever. Will never use again, I suggest you don't either;

Bought a 2020 Wrangler Rubicon. First of all, this is an amazing vehicle. I have only good things to say about our experience at this dealership. Our salesman was Austin and Jeremy did the finance. Both of these guys are awesome. They didn't just meet my expectations, they went beyond. I will be buying more from them in the future for sure. Thanks guys

first thing I wish I could give autonation chrysler jeep broadway 10 stars . I have taken my jeep to them and they do a amazing job every time. I had a notice that was driving me and my family crazy and the tech found it right away and fixed it. we couldn't be more thankful for this . this service dealership is a little over a hour from my house but worth the drive for sure. thank you autonation service crew.

Great car. Argued back and forth with Debra in finance about not wanting to get their $3500 protection package cause I think it?s a load of BS. I have multiple other vehicle protections in place and will not give a dealership that much money ?just in case? something goes wrong. If and when it does I?ll have that $3500 in my bank to deal with it. She was crazy pushy and got downright rude and very very unprofessional about it. Like she was so mad we did t get it. I also know there?s huge commission for those and get she wanted that money...at my expense. Secondly we had our own Cap One pre-approval for $50K and said that the one we want and to runt that plan please. Everything seemed fine afterwards except I was boiling about Debra and her unbelievable performance, until the next morning all my credit alerts start telling me there?s SEVEN new hard inquires on my credit report. Really AutoNation? I asked you not to that. Just skip here and go to any other car dealership. They asked me for my review so here it is. 7 days later and I?m still telling people about her when they ask about my new car.

Jim and Patrick are both very helpful and communicate well.

Had some issues when my tire had a leak and I could not locate my wheel lock. Jason at the service department was absolutely amazing and took such great care of me! He had great customer service and I would definitely go back to see him with any other problems.

My family has owned six Jeeps over the last 40 years. We have never purchased from this dealership but have taken three Jeeps to them to sell (given we live in the area). Consistently, other dealerships on Broadway are willing to offer much more for our car (including CarMax and John Elway Chevrolet). The trend has been that Jeep Broadway offers less than 50% of what other dealers will pay and make up a bunch of excuses to convince you that your car is worth almost nothing. This has happened three times with three different people. Quite the system they have where under the same roof are salespeople convincing buyers that Jeep's hold their value and the trade-in team telling you that's just not the case.

Horrible Service, Car that needs Brakes and leaks oil will not repair correctly

Purchased a TrackHawk and and Grand Cherokee from the in the passed then my last car is a lemon thy went down hill will never purchase from A/N again

This was pretty bad. They did the necessary warranty work. They had been asked to do 2 other things and just blew them off. No one was wearing masks making it feel dangerous.

This is my shop. I've been to so many other shops, and I have finally found a home. Honest, Fair, Dependable, Reliable, and Friendly. Everything you need you need a 5-Start Full Service Dealer. Thank you AutoNation Broadway!

I am re-posting this, because apparently my original review was deleted. We purchased a used Lexus GX460 from this dealership roughly two months ago, and although the buying experience was trouble free, there are some problems with the service center that potential shoppers should be aware of. The car we purchased was used, but they were very happy to tell us about its "90 day 100% parts and labor warranty" which they provide for every vehicle they sell, and they go over with you and have you sign for it to try and give you piece of mind in case something goes wrong with the car. Well, low and behold, within about a month, one of the rear seats in the SUV developed a problem where it would not fold flat into the floor to allow for a larger cargo space. We took it into the dealer for service. They were more than happy to take it in, and assured us that it would be covered by their provided warranty. After a few days passed, they called and advised that the technicians there were not able to figure out how to fix the seat, and that there wasn't a qualified dealer in the Autonation network with the proper tools for Lexus vehicles. They instructed us to take it to one of the local Lexus dealers, and that their warranty would still cover it, and that Autonation would take care of the billing. The car was taken to the local Lexus dealer, who were able to fix the seat in less than an hour, and they provided us with a bill for over $150. The Lexus service consultant called the Autonation service department to inquire about billing and explained the situation. Despite the fact that they promised that the work would be covered under the warranty, Autonation advised that they would not cover it and we ended up having to pay out of pocket for the repair. The service director, Justin Bantock, at Autonation sent us emails about our satisfaction with the service department. After sending direct emails to him, informing him about what happened, we never received any response. Be cautious if you purchase a used vehicle at any Autonation dealership, because if they do not have a dealership in their network specifically for that brand, then any warranties they imply, or even sell to you, are apparently worthless and not honored.

Smooth transaction and delivery at dealership, even with a pandemic disrupting everything.

I called in the morning and they serviced my vehicle the same day. Great service!

Chan Reagan was a pleasure to work with. Very knowledgeable and upfront. Made the car buying process a lot easier. If you in need of a car definitely recommend you work with him.

Service was very good. Zach was helpful. car was fixed

I would not take my Jeep anywhere else for service. AutoNation Broadway Jeep always provides top notch service. I have been going there for twenty years. I have purchased many cars there and they are the best!

Jim was great to work with. Kept me informed while vehicle was serviced.

During these times of Covid-19 the dealership had clear policies about customer interaction. Several employees were wearing masks per the guidance from the State health dept and several employees were not. The service as always is great and friendly.

The service adviser was informative and personable .

It was really good. And they where so nice 👍

I just bought a car from here and they made they experience so easy and hassle free. It was right when the stay at home happened so they delivered my car to me. Bachir was amazing to work with and answered all my questions.

I Had a great experience! Kevin was very helpful and got me on the road in no time!

Save yourself problems and aggravation. The worst service department I have ever dealt with. They will not be held responsible for their actions. And you may want to write down the mileage when you drop it off.

Worst service department I have ever been at. They will not hold themselves responsible for vehicle damage that they created. The 1st time I brought it in they had my vehicle for several days and did not get the problem fixed. When I came back to pick up my Jeep it was covered in mud and scratched up. And minus a quarter tank of gas. I had a package of oil changes. With 4 oil changes left. They told me it would expire in a few months. I told them that was ridiculous. The manager said he would make me a deal! He would extend the date, but only give me 2 out of the 4 oil changes left. I have never had the deal a dealership as this. Unbelievably badd management. I will never buy another car from this dealership. I am afraid to go back for those 2 oil changes. Fearing what will happen to my Jeep when I bring it there. Please save yourself trouble and aggravation. Don't deal with these people if you don't have to.

Everything went nice and smooth. They took care of everything that I needed done In no time at all, And I also had the windshield place stop by to replace that for me. It's very convenient all around since I live 2 hours away up in the mountains.

Great service and friendly staff! Had to get a part on my car replaced and they were quick

Service department was very thorough in explaining repairs that needed to be done. Answered all of my questions to help me understand.

Excellent customer service from the service writers.

They did work I had requested. They did it in a reasonable time and at a reasonable price. I will continue to have my car fixed at AutoNation.

Zackarie was so helpful, very friendly and great customer service. Thank you!

Jim was AWESOME to work with. He was very thorough in his inspection of my Jeep when I dropped it off, called me to explain the required service and expected costs and greeted me by name when I picked it up. That level of service is VERY unusual in a time when I frequently feel like my presence is an inconvenience to some service providers. I obviously made the right choice when I chose you to service my Jeep (and will tell all of my Chrysler friends about you as well)

Very knowledgeable and always do a great job! I would highly reccomend servicing your vehicle here.

Disappointing! I had a broken key with a keyfob. I got a new key cut and paired with my 2014 jeep. In the process, they delete the broken keyfob, so I lost use of that one, only have the new one. I went back, and they were not able to program it since it needs to be inserted.. I mentioned you can swap the electronics and thus program it. They then demanded money for this. I declined, since they deleted all other keyfobs from the vehicle. Very disappointing. They lost a customer. And that was on a day where the whole dealership was empty. My scan-tool confirmed that there was only one active key.

Jim G has been my Service Advisor since I purchased my Jeep Grand Cherokee from this dealership. Jim has consistently gone above and beyond in coordinating service, keeping me informed, and valuing me as a customer. He even returned my time-sensitive phone inquiry one evening from his home to ensure I didn't have to wait until the next morning. I will continue to have all servicing for my Jeep performed here for the lifetime of my vehicle.

I had amazing service with Jason Weber at Broadway Chyrsler AutoNation

Very happy the dealership was open for business :) Brake job all 4 wheels - started on time, ended on time. No surprises with final bill, even a bit less than estimate. Very pleasant interaction with Jim at front desk - good customer service skills. AutoNation Jeep Broadway is my first choice for future repairs and service.

I brought my car in at 11 for service. They told me that they would probably need it overnight to figure out what was wrong. They called me back by 4 with the problem. They also pinpointed some other areas of concern. I’m very pleased with their service and great communication. I will now always go to them for my service needs.

Alexis Orr, Sales Representative did an outstanding job selling me my 2020 Jeep Grand Cherokee. She was knowledgable, professional, courteous and followed up on every question I had. Patrick, IT Manager also did an excellent job in explaining all of the many features of my new vehicle. He did it in a way which was easy to understand. In addition he gave me his card and encouraged me to call or stop in at anytime if I have additional questions.

Great customer service , Always do a great job on my car and finish On time . Gets me in and right out.

Five Star review on my recent purchase of a 2020 Jeep Grand Cherokee. Alexis Orr, my Sales Representative was extremely professional, knowledgable, and truly cared about my car buying experience. Patrick, Technology Manager, did an outstanding job explaining the many features of my new vehicle. He presented it in a way I could understand and remember!

Not worth my time to write up what happened to me. Just Horrible unethical management. Don’t waste your time buying car here.

I purchased my vehicle in August of 2018 and purchased heated seats to be installed and received a "we owe"for the transaction. After a year and no call to install the seats I asked to have the money credited to my account and was told on two separate occasions that the transaction had been completed. November of 2019 I traded the vehicle in and called and spoke with the finance manger and expressed that I was trading in the vehicle and wanted him to know my "we owe" was still not satisfied and he assured me it would be taken care of. I write this review after 4 months of no response on a "we owe" that has not been satisfied. I have reached out on multiple emails to the Finance Manager, General Mgr and received his out of office and then forwarded my email on three separate occasions to the contact he left on his out of office. To say I am disappointed is an understatement. Be cautious with the team as they treat $595 as something that doesn't need immediate or any attention.

Jason was punctual, professional and friendly throughout my experience having my Jeep repaired. Couldn't recommend him more highly.

All around five star. From the initial phone call to set up the appointment, all the way through the minute I picked up the car, Jim, my service advisor couldn't be any better. Thank you!

Rainia was incredibly helpful and had exceptional customer service in finding exactly the car I wanted! Left the lot in a new jeep and I love it!

This has been a great dealership for many years. Other dealerships have actually stated they would not give the same pricing as AutoNation and have consequently discouraged new business. AutoNation has not engaged in the small bate and switch tactics common in the industry and has worked from a no haggle stance. The service department has also been one of the best I have ever been at.

Jesus is the most amazing guy to work with! If you are thinking about buying a car/jeep/truck at AutoNation Chrysler Jeep Broadway ask for Jesus to be your salesman. He went out of his way to make sure we were happy and we were in and out so quickly it was a true pleasure!

We just bought a new Jeep and our salesman Jesus made the process run so smoothly! Not only that we were in and out of there in no time flat! Jesus you ROCK!

If you are looking to buy a car/jeep/truck at AutoNation Jeep Chrysler Broadway then make sure you ask for Jesus. He was amazing and made sure that the process was seamless from beginning to end. It was truly a pleasure, and I have not said that often when buying a vehicle, to have someone like Jesus to work with!

Professional and courteous. Repair completed ahead of time. Stress free experience.

Typical shady car salesmen and practices. Eric, a supposed sales supervisor/manager, only laughed at me on a phone call about a terrible repair they performed, and still owe me. He is a terrible person and manager and was nothing but dismissive and demeaning to me. I knew more about the Jeep I bought than the gal selling it to me. I’d steer clear, folks. Find a private seller.

Came in and told them exactly what was wrong with the vehicle. They charged me $145 for diagnostics even though they didn't fix it and didn't even look for anything else. They also tried to charge me $75 for a standard oil change. Horrible service and prices.

Just bought a fabulous used Jeep Wrangler Sahara that was fairly priced, got a great trade in for a very high mileage 4Runner and the service from Dan was great! Thanks guys gals at Autonation Jeep Broadway!

As ususal, helpful, on time and completed service as requested

Quick and friendly service.

I scheduled an appointment for an oil change. Drove my car into the service port and wasn't greeted by anyone. The service specialist explained the cost, we did some paperwork but that was it. He didn't even but that protective plastic on my seat or cover my floor mats. After waiting for an hour or so I find out that the only thing they did was done was the oil change and check the brakes, tires, wiper blades, etc. but didn't even rotate the tires. This all may seem normal or typically... But I must have just grown accustom to the service that I have received in the past from Chevy. They don't even put that oil change reminder sticker on my window. Two stars because for 95$ the quality of service could have been better.

Just stopped in for a jar of touch-up paint. They had it in stock and readily available.

Un exelente lugar para comprar autos

They do their best to get you in the best vehicle you can afford came in with practically nothin down and walked out with a jeep and some managable payments

I brought my 2015 Jeep to AutoNation to have the Rear Camera replaced. This was covered under the Extended Warranty I purchased when I bought the vehicle. AutoNaton offers a free multipoint Inspection when you bring your vehicle in for service. The technician found a leaky Engine mount. Jim worked with the Insurance Company getting all the documentation they required for 1 1/2 days to get the engine mount covered. Jim also kept me in the loop as he was working with the insurance company. I thank both the service technician for doing a thorough inspection and Jim for following thru to ensure all work performed on this visit was covered under the insurance policy.

Just purchased a 17 Pathfinder from Patrick Sedwick. Easiest and smoothest car buying experience. GO SEE PATRICK! He's the best!! There was great energy on the sales floor. He had all the paperwork done before I even walked in the door =)

Have had a good experience every time I take my car in for service. Timely, friendly, clean.

Service department needs more staff or more training. Had to wait 25 minutes for them to find someone who could bring our car up to the front after it was “ready”. This is not the first bad experience. We have a Wrangler and a Grand Cherokee and will be looking for another place to get them serviced.

I cannot say enough good things about this location. Between Cameron, Austin and Jeremy, they made me feel comfortable 100% of the time. Austin said he was a bit newer with leasing and made sure I got all of the information I needed to make a decision. There was no pushiness at all and I truly felt good walking out. Best experience buying my first car here. ☺️

This company contacted ME through my advertisement on Facebook and told me they were interested in buying my car and asked me to bring it in. They examined my car and came back with an absurd offer which I refused and somehow in the deviation of their character they manipulated me and the entire situation and made everything sound as if they were doing me a favor! When in reality they were asking ME to lower the price of my car by $2000!!! I feel robbed, taken advantage of, disrespected and ridiculed because I am a woman.This is by far the most dishonest, discriminatory, rude and deceitful car dealership I have ever been in.

Took my Jeep Wrangler in for service and factory recall service. Service manager and team were very informative and helpful with spending time with me to make sure I understand what was needed and why. I appreciate the high level of customer service I received and experience I had. I recommend bringing your vehicle to this location!

Jesus Tarin was amazing. 11 out of a 1 to 10. very helpfull and knowledgable

Zackarie Perry was great to work with! He was spot on with the the service completion time. Even though the dealership's computers were crashing...he took the time with me to make sure that I got back on the road quickly! THANKS ZACK!!! One area of concern I have is with the techs. On January 13th I had my Wrangler in for an oil change and a tech said that my front brake pads were less than 4/32nds. I brought it back on February 28th to get those pads replaced and a different tech noted that those same pads were at 7/32nds and they did not need to be replaced. This is a management issue. Whoever is in charge of the techs needs to make sure that they provide customers with accurate information when vehicles are getting serviced. Trust in the professionals who service our vehicles is vital. Respectfully, Ron Boyd

The service team at this location were very prompt and friendly. Thank you to the service team and service manager for walking me through my repairs and spending time to make sure I understood what needed to be fixed. Great service dept and customer service

I would never take my vehicle here for servicing. The lack of customer service skills by the General Manager and the Service Manager are surprising. EDIT Now they want me to contact them when they refuse to return any phone calls.

Salesperson got the exact truck I was looking for (from another AutoNation dealership) and of course there was the "no haggle price." There were a couple of little frustrations with the "buying process" - one was that for a cash / no trade-in deal, it took A LOT of time.

The service department is horrible. They have no idea as to what customer service is.

Although the salesperson that actually sold me my vehicle was great, that is were anything positive I have to say about these dealership ends. The lack of customer service skills is truly appalling! From the General Manager, the Service Manager and the people that work under them.

Overall, I’ve had an excellent experience with Autonation, they do however have a policy that I strongly disagree with. I purchased a vehicle from at this location in 2014. The package included service visits. When I called in to schedule a service appointment I was informed that they had expired. I lived out of state for a few years and still had 7 service visits to go. They would not put the service visits back to my account. Even though it was technically true, I don’t accept “they expired” as an acceptable answer. When I pay for a service I expect to receive the value for it.

Recently moved from out of state and was interested in purchasing a Jeep. I went to the dealership having a good idea of what I wanted and even took note of some stock#s from the dealership's website. As soon I arrived Seth greeted me with a warm introduction. He is new to the dealership and still learning a few things, but he was certainly refreshing to work with. He is very friendly, listened to what I wanted and was able to get me answers on all my questions and concerns. He's approachable and never did I feel pressured into making any decision. I appreciate not having to work with a stereotypical car salesman! When it came to the financing, Deborah was absolutely wonderful. Like Seth, she never pressured me into a decision and was able to work with me in keeping me within a budget. Overall, a great car buying experience.

My daughter went to this dealership at first and then recommended it to me. But within a few days of both of our experiences it went downhill fast. We both had the salesman Nathan and he was really bad on returning phone calls or ordering parts that were promised on a used vehicle for me. It took three months for my daughter to get her referral of $100 and they had a $15 check that was already expired by the time she got it. I have absolutely had the worst experience here they sold me a lemon car to begin with it was in the Subaru dealership seven times getting work done before I dropped it back off at the dealership. I have gone back-and-forth with the assistant manager and the general manager and they could’ve easily rollback the original loan.I decided I was not going to give this company anymore of my money and I canceled the extended warranty and the gap insurance and was told it would take eight weeks and we’re past that now. With all the comments to call the general manager at an 888 number don’t bother because I’ve been calling him on his personal cell number and they don’t respond. Go absolutely anywhere else but this money hungry dealership that doesn’t play by the rules.

Justin thanks so much for getting my vehicle fixed and taking the time to make sure everything went as planned and you and Jim did what you said you were going to do thanks for everything that is great customer service have a great day.

My boyfriend and I were on vacation when our jeep broke down. Found out we need a new transmission and the only place in the denver area that had time was auto nation south Broadway. We dealt with Zack Perry and brought our jeep to him on 2/12/2020 and he told us that we would have it done at the latest Tuesday 2/18/2020. We didnt get it back until Friday 2/21/2020. During that time we had to keep extending our vacation because of Zack's disregard and laziness. I let him know that I am a teacher and have a child at home so this needs to be done good so my car is safe but we also need to leave by Tuesday at the latest! He also didnt call me but one time during that period. I called him the other 4 times to check in on my car making sure he was figuring everything out. I also asked him 3 times to do an oil change and tire rotation. He assured me that would be no problem and he would get that done for me. Got my car back and my oil is at 27%, we have to drive home to Minnesota on that oil life. When going to pick up my car we were ignored for 30 mins and no apology or recognition from Zack for what he has done. I was the one that had to keep in contact with the warranty company because he failed to get the correct paperwork to them. He stated to me when I left "there is a 2 year warranty and dont worry you can go to any Chrysler dealership so you don't need to come back here. Then he proceeded to bring the key to me and throw it on my seat. I have never dealt with someone so rude and disrespectful. I would reccomend never going to Zack especially If you are 800 miles from home.

Friendly, efficient, well done ???????????????????

Justin thanks so much for getting my vehicle fixed and taking the time to make sure everything went as planned and you and Jim did what you said you were going to do thanks for everything that is great customer service have a great day.

Courteous. Had nail in tire. said it could be about 2 hours. Took only 30 minutes. Also, no charge

This is our 2nd purchase through AutoNation Jeep Broadway. Jesus has been our sales man, he was professional, courteous and helped us through the entire process. Eric was the manager on both purchases- he sat down with us and walked us through each step of the way. Would strongly recommend AutoNation Chrysler Jeep Broadway for your next auto buying experience

This is our 3rd purchase from this location. Amazing service- Jesus and Eric Waas took great care of us and walked us through the entire car buying experience

Took my 2013 Jeep JK here for the Takada Airbag recall. Check engine light was on, so asked them to check that as well as I bought the extended warranty from here when I bought my jeep (before AutoNation took over). Charged me for the diagnostic even though I had a warranty. Error code is P0128 which is a faulty thermostat. Wanted to charge me $470 to repair. The part is $31 (Part#5184651AH) and 20 min of your time. Needless to say I took my Jeep and left. Will not be back now that AutoNation took over. I wouldn't let these people wash my car...

Easy to contact and set up appointment for service unlike jeep place of off Wadsworth where no one will answer your calls. I used to use the place where I bought my jeep along Wadsworth in Littleton because it was closer to my home but no one answers your calls in the service center but found that the dealership on Broadway is real easy to deal with. They got me right in and had the service completed in less than an hour. This was the second time I have used them and they have been great and done good work. I know where I will buy my next vehicle when I am ready to deal.

Had an 11am appointment, my vehicle wasn’t even looked at until after 1pm. Waited another hour to get a diagnosis and then had to wait another two hours to be told warranty doesn’t cover the repair when clearly in my paperwork it says it does. Service rep waited to find this out after the two hours as my claim was “stuck” in the system and finally he called the warranty which then they denied the claim. They wasted six hours of my day and were not helpful or caring to get the repair done. I bought my car here and have had it serviced here before, all previously great experiences but this time was a horrible experience in customer service. I’m very disappointed in this service department that I don’t plan on going back.

Patrick was awesome with helping us buy our new family car! We highly recommend him when buying your next vehicle.

My Sales Rep, Brandon Pass, was great helping me pick my Jeep. We had a minor hiccup during the paperwork process regarding the price of the vehicle...the GM (Shawn), Brandon, and I were able to come to a resolution quickly that made everybody happy.

Every one I worked with @ Auto Nation Broadway was professional, friendly, and efficient. Specific folks that made my experience an enjoyable one were my Salesperson Jesus Tarin, Finance Deborah Noell, Appraiser Kirk Tubbs and Customer Service Lucretia Nutt,

This was the first time I’ve had my vehicle serviced at this dealership. I had my Grand Cherokee serviced at other Jeep dealerships in my area and while those services were good, I was uniquely impressed by the overall treatment i received at AutoNation Chrysler Jeep Broadway. The service advisor was very knowledgeable and helpful. Great guy. While I didn’t meet the service technician, my car was done just after I had finished my free cup a fresh ground coffee, so he/she knew exactly what was wrong and how to fix it. The price was fair. Bottom line- I’m going back there for all other service for this vehicle. Peter

Brandon Pass and Nathan went far and over our expectations in making our new used Ford Escape ready for us they did a excellent job in delivering we will be back THANK You for all you did

The service department and management are committed to excellent customer service. They did a follow-up email to make sure everything was right. Very kind and friendly but also efficient. Highly recommended!! Thanks guys!

Not a typical dealership, where you are met at the door by vultures. You actually get to cruise the inventory and look around. You'll get a nice greeting at the desk. If you tell them you're there to just look around, they will let you do it. You'll be directed to where the refreshments are. The culture is different. You always hear about "no pressure sales". This is true here. Even the benefits coordinators are not pushy. If you say no, they don't make you feel bad. It's a refreshing way to buy a vehicle. Do yourself a favor and see Bachir, and Deb. Make sure you stop by the tower to say hi that team, too. They'll all help you. Great place.

Justin and his crew did an amazing job servicing my vehicle.. I will always take all of my vehicles to Justin an his team.

Thank you for all your help!!!

My entire experience in the service dept. was very good. There were few customers, as the day was snowy and cold. I had an appt., and got right in for my airbag recall. Additionally, the procedure took less time than the estimated four hours.

brought my 2019 wrangler in for service and was very impressed after a horrible experience at the jeep dealer on arapahoe. they were prompt and professional and the service lobby is very comfortable. Highly recommend

Everyone at autonation broadway was very kind Alexis helped me getting my new car she was very helpful definitely ask for her if you’re looking for a car

My car had to be towed in as the alternator stopped working and even though I didn't have an appointment, 48 hours later I drove it out! Extra thanks to Jim Geiselman for arranging for a rental as I was being towed in--he's been helping me for 20 years!

Yet another great experience at AutoNation. We have purchased four vehicles from the dealerships and always take them back for service and most recently new tires. Wouldn’t go any where else.

The technician was very knowledgeable and experienced; the service was quick, and Jim, their service desk rep, is extremely efficient. I would highly recommend Broadway Jeep.

Very accommodating and personable personnel all around.

Many thanks to your top service person, JIM. He is always on top of the service he is managing. Top knowledge.

Great staff, great experience, overall very pleased with AutoNation. will definitely return for future purchases

I've purchased two vehicles from this Jeep location and have had my cars serviced here for over 7 years. I always set up my appointments online which are quick and easy. I've used the shuttle service before and was pleased with the convenience. The waiting area is comfortable and clean.

Always pleasant and efficient explaining problems with car.

As always, AuroNation Chrysler Jeep Broadway did an outstanding job servicing my Jeep Gran Cherokee Laredo, just as they have for the past 10 years! Zach was pleasant & easy to work with!

Customer service has always been very pleasant and patient with explaining problems. A pleasure doing business with them.

Casey and Nate were great to work with. Very helpful with our questions and good attention to detail.

January 2020 my Grand Cherokee was due for a major service. My Service Advisor, Zackarie Perry, demonstrated exceptional professionalism and technical knowledge. The overall waiting area was pleasant and comfortable. The show room was also clean. However, the coffee dispenser did not work as it did not the last time I visited this dealership. Pastries and bottle water could be a nice added feature? This dealership offers discounts to Veterans and Active Military which is a plus in my mine. I tried another Auto Nation Jeep dealership and it was lousy... My opinion! Please forward my 'Kudos' to Zack! Hope this dealership keeps up the Great Service and Customer Service?

I made an appointment for 8:30am. After calling 3 times to talk about the status, I was told the appointment time was with the drop off and not the actual service. They did not even look at my issues until 5pm, at which time it was too late to complete that day. At the very least, I would expect them to connect their monitor to spit out a service code right away.

Website only lets you make service reservations for preset services. Drove two hours down from the mountains to have Jeep serviced. My preassigned service rep was out to lunch when I arrived. A sensor alerted that the parking assist needed attention. Dropped the car and went to lunch. Received a call that the car was ready but they did not look at the sensor. When I reminded the service rep that I live two hours away, she couldn?t have cared. Can?t help. When I picked up the vehicle, no explanation of services or results. Generally have received great service at this dealer (I?ve bought six Jeeps from them) this was definitely the worst ever.

Excellent and fast Service!!! There are other Jeep Dealerships that are closer to our home however, Auto Nation always gets our Jeeps in for service within a week.. Our tech kept us informed throughout the process. Thank You

Good experience. Good people. Good car. Good selection.

I wish I could give zero or a negative score for this dealership! We bought our own parts online from a different Chrysler Dealership located in New York. We went to install the parts and they are determined to be defective and this dealership would not get the part covered under warranty from Chrysler! So we had to pay for the part all over again! Totally not fair and unjust treatment by Chrysler and this dealership. They knew that this feedback is coming and so they purposely did not send me the dealership feedback form, that they encourage you to "write you are highly satisfied and give only the best review"... This was NOT provided to me...

I have had frustrating and inefficient service at the AutoNation Jeep service center time and again. My first concern took over FOUR MONTHS to finally be taken care of. Then my air conditioner started acting up after 5 months of owning my new Jeep. I scheduled an appointment and drove 45 minutes across town to the service center for my appointment time. I was told, "We are backed up and won't be able to see your car for 3 days. But you'll have to leave it here or you will lose your place in line." There was no way that I could be without a car for three days and said, "But I had an appointment!" and they replied, "The appointment is just to get in the service line, not to actually have anything looked at or fixed." How frustrating! They do not seem to care or value your time. I will not get my Jeep serviced at the AutoNation dealership ever again. Don't waste your time!

I wish I could give zero or a negative score for this dealership! We bought our own parts online from a different Chrysler Dealership located in New York. We went to install the parts and they are determined to be defective and this dealership would not get the part covered under warranty from Chrysler! So we had to pay for the part all over again! Totally not fair and unjust treatment by Chrysler and this dealership. They knew that this feedback is coming and so they purposely did not send me the dealership feedback form, that they encourage you to "write you are highly satisfied and give only the best review"... This was NOT provided to me...

I have had frustrating and inefficient service at the AutoNation Jeep service center time and again. My first concern took over FOUR MONTHS to finally be taken care of. Then my air conditioner started acting up after 5 months of owning my new Jeep. I scheduled an appointment and drove 45 minutes across town to the service center for my appointment time. I was told, "We are backed up and won't be able to see your car for 3 days. But you'll have to leave it here or you will lose your place in line." There was no way that I could be without a car for three days and said, "But I had an appointment!" and they replied, "The appointment is just to get in the service line, not to actually have anything looked at or fixed." How frustrating! They do not seem to care or value your time. I will not get my Jeep serviced at the AutoNation dealership ever again. Don't waste your time!

Airbag recall , had a issue with heater/ a/c controls. And had my Transfer case serviced. I payed out of pocket for the later that’s fine . After inspection next day the tec didn’t replace the intake manifold cover and the issue with heat/ a/c not resolved.. called the dealership talked with Jason Weber service Advisor. He’s like yea I have your engine cover sitting next to my desk. You can pick it up anytime. I’m very picky about my vehicles and maintenance. That said Jason just brushed me off. Not Cool . I bought that Jeep there brand new and have always promoted that dealership.. NO MORE..

They got me in and out as promised. Great experience.

I had my car service on 12/30/19 and was treated really well. I was given a time estimate and the Service Department met that estimate with flying colors. All work was done well.

Excellent experience! Dan, Allan and the GM went above and beyond to help me get into my new vehicle. This is my second vehicle from AutoNation Chrysler Jeep Broadway. No complaints here! Highly recommended! Join the Jeep Family! A-1 Service!

Great experience trading vehicle. With the help of Dan and Allan I was able to get EXACTLY what I wanted in a car. I highly recommend this Jeep Dealer if you are in the market for a new Jeep!

Good service. The buying process was smooth. I will recommend this dealership.

Great service friendly staff

They refused to sell us a vehicle for the advertise price. It was a bait and switch just to get us in the door. Do not buy vehicles from this place.

BAIT AND SWITCH! They are dishonest about prices and do not honor advertised prices. Do no not purchase vehicles from this place. Very disappointing.

My heat/cool fan has been working only intermittently and had recently gotten worse. I made an early morning appointment for December 6th. Dropped the car off the night before since I had to work the next day. I called the morning of the appointment to offer more information on the issue. I had to call mid afternoon for an update as I hadn’t heard anything. I was told my car was still not done and would most likely not be fixed that day. I ended up going to get my car around 5 as they were waiting on warranty information to see what would be covered. Zeke was supposed to call me the following Monday to let me know what Jeep had decided. I did not receive a call and finally called the week after. I was told they were still waiting on warranty information over 1 week past my original appointment. I expressed concern with needing my repairs completed before heading to the mountains at the end of the month since the fan only works some of the time that affects the defrost and the heat. It has been a cold month driving my Jeep. Zeke told me he was emailing Jeep again that day on my behalf. I still had not heard back and called again on the 23rd. Another service advisor answered and took a message as Zeke was with another customer. I was unable to answer my phone as I was at work. Unfortunately my voicemail was full but there was never another attempt to contact me again. My original appointment was over 3 weeks ago. Very disappointed that it is apparently very difficult to actually get my car fixed.

I am very pleased with the service. Made appointment for 7 am I was out the door 745. What I like about the waiting room very clean comfortable. The service person John very friendly and knowledgeable about my car, services that recommended. Very pleased this time.

If I could rate it less than 1star I would. We bought a new Jeep and from the day we drive it off the lot it has had problems and they want to charge us every time to loot at the issues under warranty. We prepaid for our oil changes and booked our appointments months in advance. It took over 2 hours for an oil change then a couple days later the car was over heating. The mechanics never put the cap back on and there was no coolant left in the car ! Worst experience and ruining our family Christmas together causing unnecessary stress. I bought a new car to avoid car stress.

Excellent service for my vehicle and me. I make appointments and they are always ready for me and extremely knowledgeable about my vehicle.

I had a leased Grand Cherokee that I ended up buying. First American vehicle so I'm skeptical of quality and service. I took it in for an oil change and was told I needed to replace the radiator, the original quote I received was just shy of $2k. Luckily I had a Vehicle Protection Plan. That price is a little steep regardless. When I got the car back, I was told I needed to replace the steering rack. Another $2k. This car had 38k miles on it and has never been used for anything other than commuting so I'm not entirely sure why so much work was needed, conveniently, AFTER I had actually purchased the car. This has eroded my confidence in American cars which was low to begin with. However, I've never had an issue with my Jeep and my service advisor Rod, was outstanding. He is good at building trust and rapport which these days, just doesn't exist. If you do need service, I'd recommend speaking to Rod. Overall I'd recommend this dealership to someone and from a sales perspective, Lauren Oar. She is phenomenal and diligent.

Great experience buying my 2019 Grand Cherokee Overland at AutoNation Jeep on Broadway in October. I brought it in for some minor warranty work on 12/18/2019, related to the Stop/Start feature. Work was completed and now everything is working great! Zach Perry was my Service Advisor and handled everything in a very professional manner. He under promised and over delivered!

Consistently receive excellent customer service, from the time I check in until the time I pick my car up. Repairs are done correctly the first time, no hidden charges, the work is explained to me in advance and my car is returned when promised.

They took my car in for service as soon as I got there! Rod Riverva kept checking on me and letting me know what was going on!

Great service, finished my Jeep hours earlier then originally discussed

Slow service. Shuttle not available. The technician took lunch thus delaying the repaire.

Worst service ever I waited over 3 hours to get a scheduled oil change done. My Becker smelled like oil inside and had stains I had to clean. Lastly the window sticker inside was for another vehicle I wonder if they serviced my vehicle correctly Worst service ever !!

I had to wait over 3 hours to get simple oil change oil stains inside wrong paperwork

Great service as usual. Always in and out with great communication.

Prompt and efficient. No appointment.

I had a great experience here with Matt as my service advisor for the day. He went above and beyond for my maintenance appointment. He even went over my warranty policy with me and what to expect with any more car trouble as far as the warranty is concerned (which never happened when I bought the car and warranty). Overall this was a great experience I would definitely recommend this location for vehicle servicing.

Excellent service and communication all throughout the process

Keith was a pleasure to deal with, greeted me with a smile, assured me my Jeep would be done when promised and made the entire experience pleasant.

Great service. it was done on time. It was done well. The service advisor got in touch with me right away.

Friendly staff that made buying Easy!!!! Very clean facility with.a top notch staff.

The staff and the service department went above and beyond, in repairing my car! The problem with the car had NOTHING to do with Autonation but they still were able to repair and get thecar back on the road all under warranty! I did buy thecar from them, so I say the integrity of their actions prove to be exceptional! Also, wanted to state , it was an absolute delight and honest experience to work with Bridget Buchan in the Service Dept.

I like that these guys get me in fast and out fast. They are always friendly and helpful.

Jim has been terrific! I?ve been into AutoNation Broadway for the same electrical issue (Infotainment/HVAC Computer - No fault of Autonation Jeep Broadway) and Jim handheld the process from start to finish. He was able to finally get the unit replaced despite my failed efforts going to FCA directly. FCA, who was the roadblock, would not authorize replacement and kept saying there is a software update coming. After a bad customer service experience with FCA directly, Jim took the reigns and was able to obtain replacement approval through service contract. He and AutoNation Broadway have provided excellent customer service through the entire process. This allowed me to remain calm and patient, while they did the heavy lifting. I couldn?t be more pleased with the experience. I?ve been going to Autonation Jeep Broadway for years and the service has always been excellent! I greatly appreciate the support.

Excellent Service! Was serviced within initial timeframe given to me

Needed an alignment. Got an appointment easily and the workv was completed vwhile i waited. Staff is friendly, knowledgeable and professional.

I purchased my Jeep at a different dealer with a recall on its steering damper, so I got it repaired at AutoNation Chrysler Jeep of Broadway in Colorado. Keith was knowledgeable and did an excellent job at explaining the repair process.

The service rep(Keith) was amazing. He listened to my issues and took care of them. He even went to bat for me on some software updates that Jeep said was out of warranty. Not happy with Jeep and their products, but have a great dealer that helps take the sting out of a problem car with transmission issues and software glitches. This should not happen in a one year old car.

We recently purchased a new Cherokee. Dan and Nate were absolutely fabulous to work with, and went above and beyond to make our experience a great one. We have purchased several vehicles through this location, and every time we're in the market for something different we always go back to see Dan M. in sales. He is 100% dedicated to customer service, and is a joy to work with. Nate in finance couldn't be more personable, and we enjoyed how he made the process seamless and less stressful.

Derek was wonderful, called me when I did an online inquiry. We negotiated a little via email. negotiated more in person, feel we got a great deal. Everyone at dealership was friendly and helpful.

Dan M. in sales is our go to guy for any new vehicle purchase. He is fabulous to work with and we wouldn't consider going anywhere else. Nate in finance was so personable and made that process seamless and not stressful at all. Thank you so much!

I had a great first time car buying experience. Both Austin and Jeromy showed patience and professionalism in helping me find the right car within my budget.

Overall I had a great experience at Auto Nation. The sales person Alexis was great and let me look over the car for as long as I wanted. The only issue I had was there was some damage to the back bumper even though the external inspection by the shop said they did not see anything. I was also a little disappointed that an owners manual was not included with the care either. Other then that the experience was great and I was treated well. The vehicle is running well so far and did well in the snow the last few days.

Quick, professional and perfect service, thank you!!

awesome sales team, wonderful service staff..

They were fast and professional when I sold them my car. Overall a great experience working with them.

It took more than 6 hours for an oil change and tire rotation. I have to call to check because the service advisor didn?t.

I have been bringing my 2015 Grand Cherokee to Auto Nation for several years for oil changes, etc. I have always had good service and friendly treatment. My last visit was especially rewarding. Jim, my service attendant, was especially helpful. My service was somewhat delayed because of volume. Jim was very apologetic and gave me a 15% discount on the oil change for the inconvenience. Thanks again, Jim!

Keith Currell provided great customer service throughout these time my vehicle was recieving repairs.

HORRIBLE Experience with a fine ending. First of all we had a recall so we had to go to the dealership, we had been here one time before and thought it was good so we went back. We made an appointment a month ahead for a catalytic converter recall and I asked for an estimate for back windows. The person never told me there was any cost for the quote. Drop off was normal and then we waited. We received a call the next day saying our car might not be ready they would need more time. On the 2nd day they had it I received a call it was not going to be ready by the end of that day either, they needed parts, they were 24 hours behind. On day 3 they called again, this time to tell me there was $2700 of additional work our Jeep needed but we could purchase an extended warranty from them if we wanted, also it was $400 for the window repair and did we want to proceed with that repair. We told him no thanks not today. He called back again and said the car was actually ready now. ?? When we arrived to pick up the car that was in for a recall we had a $145 bill, this was the cost for the quote we were never told about, not when we booked the appointment, not when I spoke to the service department on at least 5 different occasions in the 3 days they had our vehicle. I left flustered, getting into my car there was paint on the door, the seat, the steering wheel and the passenger seat!! What? The very nice kid in the service area, Daniel, worked to get all the paint out of our car. We had nothing painted so why there was not paint IN our car was a mystery. Driving home our car now smelled like burning marshmallows and rotten eggs obviously when I got home my husband called to speak to a manager. He was on hold for 10 minutes before being told they were all in a meeting and he would call him back. Not getting a call back, my husband drove back there and spoke to Matt, the manager on duty. The only reason this review is 2 stars and not 1 star is that Matt agreed we should have been informed there was a cost for the estimate up front and not surprised at pick up. Oh and the burnt marshmallow rotten egg smell is totally normal with a new catalytic converter and we should have been told at pick-up, no answer about the paint. ?? Bottom line, the turnaround time to repair our car was 3 days!, the communication was beyond terrible, there was paint IN our car which had to be cleaned up and we were overcharged. Had my husband not driven back there we would not have been refunded. Just go somewhere else and save yourself a ton of hassle.

Made an appointment online a week ahead of time, which was very easy. I signed up for a package for my 40,000 mi service. I wrote a comment that I also had several other things that I wanted addressed during the appointment (a tire noise and hands-free connectivity issue). Day of the appointment, I arrive and the customer service person tells me that the additional items that I wanted address are dealt with in a different department and I would have to schedule another appointment or leave my car for the weekend. Had I known this was going to be an issue, I would have made it a point to schedule this at the same time as my other service, that?s why I noted it when I created the original appointment. I agreed to wait for my vehicle and was told that it should take about 1.5 hours for the vehicle service. After 2 hours and 45 minutes, I still had no update on my vehicle. I don?t mind waiting, however, if it was going to take nearly twice as long, I should have been updated. A manager noticed how long I had been waiting and told me that someone was preparing my paperwork. I was then informed that the original customer service representative that was helping me was on lunch, maybe that?s why I hadn?t seen him for over an hour to ask for an update? Finally, I got back in my vehicle and the tire is still making a noise in the same spot despite the fact that tire rotation and other part inspections are supposed to be included in this service. Nice facility but the free popcorn and coffee did not make me feel better about the lack of quality customer service.

HORRIBLE Experience with a fine ending. First of all we had a recall so we had to go to the dealership, we had been here one time before and thought it was good so we went back. We made an appointment a month ahead for a catalytic converter recall and I asked for an estimate for back windows. The person never told me there was any cost for the quote. Drop off was normal and then we waited. We received a call the next day saying our car might not be ready they would need more time. On the 2nd day they had it I received a call it was not going to be ready by the end of that day either, they needed parts, they were 24 hours behind. On day 3 they called again, this time to tell me there was $2700 of additional work our Jeep needed but we could purchase an extended warranty from them if we wanted, also it was $400 for the window repair and did we want to proceed with that repair. We told him no thanks not today. He called back again and said the car was actually ready now. ?? When we arrived to pick up the car that was in for a recall we had a $145 bill, this was the cost for the quote we were never told about, not when we booked the appointment, not when I spoke to the service department on at least 5 different occasions in the 3 days they had our vehicle. I left flustered, getting into my car there was paint on the door, the seat, the steering wheel and the passenger seat!! What? The very nice kid in the service area, Daniel, worked to get all the paint out of our car. We had nothing painted so why there was not paint IN our car was a mystery. Driving home our car now smelled like burning marshmallows and rotten eggs obviously when I got home my husband called to speak to a manager. He was on hold for 10 minutes before being told they were all in a meeting and he would call him back. Not getting a call back, my husband drove back there and spoke to Matt, the manager on duty. The only reason this review is 2 stars and not 1 star is that Matt agreed we should have been informed there was a cost for the estimate up front and not surprised at pick up. Oh and the burnt marshmallow rotten egg smell is totally normal with a new catalytic converter and we should have been told at pick-up, no answer about the paint. ?? Bottom line, the turnaround time to repair our car was 3 days!, the communication was beyond terrible, there was paint IN our car which had to be cleaned up and we were overcharged. Had my husband not driven back there we would not have been refunded. Just go somewhere else and save yourself a ton of hassle.

First and foremost I never write bad reviews because I work in customer service myself but this one is one I can’t get past without mentioning our experience. BUYER BEWARE!!! Check over everything!!!! There is a saying bad things come in 3s..... well that was definitely the case for us... actually in our case it was 4 bad things.... when dealing with this Autonation location.... Please please please make sure you check over EVERYTHING before signing the waiver stating that you assume responsibility to buy a vehicle “as is” as not doing so may cost you more then you bargain for!!! We recently purchased a used 2019 Jeep Wrangler Rubicon Unlimited with 15,500 miles from the Autonation on Broadway in Littleton. While the associate helping us was very polite ... we were less then impressed with the overall attention to detail this dealership had/has when evaluating trade-in vehicles that they then sell. The vehicle that we purchased has a light bar on it (put on by previous owner) but Autonation FAILED to check that it actually worked!! When we investigated the issue the day we were at the dealership it was determined that the “wiring harness” that connects the light-bar to the vehicle was not there, thus the light-bar did not work. Why check to make sure the lights work when you don’t check to make sure that ALL the lights work!?!? We were told that there was nothing they could do because the company the light-bar was purchased from was not one that they are contracted with and they would not able to order the part and “fix” it for us. They missed the fact that the center console lever was broken, luckily I was able to repair the damage myself. Granted the day I purchased the vehicle I didn’t open the center console (my oversight) due to the issue we were focused on regarding the light-bar. Third and most expensive!!! One of the tires (which looked to be in great shape) started losing air the day after we purchased the vehicle... it had gotten really cold the night before so we kept an eye on it the next day to make sure it didn’t lose more air..... which it did.... I took the vehicle to Discount Tire to have them check for nails and they discovered that the tire didn’t have a nail... it had a “road plug” in it!!! When asked if it would be able to repair it they said no as the “road plug” had damaged the bands in the tire and had to be replaced to the grand sum of $552.80 FOR ONE TIRE!!!! When I asked what criteria they used to evaluate tires on trade-in/used vehicles they stated they check tread depth, tire pressure and side walls for damage.... make sure you check the treads themselves for nails or other damage they do NOT do this!!!!! So in addition to buying a new “used vehicle” which was already pricey enough.... my husband and I also had to shell out an additional $600 to “fix/repair” everything that Autonation missed!!!! And last but not least.... the vehicle came with a “tow hitch extender” which they said should be easy to remove if we so chose to do so... which we would’ve done had they given us a key to unlock and remove the hitch from the vehicle.... when they purchased the vehicle from the previous owner they failed to obtain the key to unlock the hitch for “easy removal” so we are going to have to pay to have the hitch removed because we can not do it ourselves!!! Seriously what are you doing!????? I realize that we as buyers missed some things, but come on this is silly!!! What kind of customer service is this??? My biggest concern is if this is the non-critical stuff you missed.... what else did you maybe miss that could be really important or maybe even compromise safety???? It makes me question the whole purchase!!!! The management at the dealership did NOTHING to compensate for the issues and did nothing to help us correct the problems because “we acquired their vehicle as is”.... This was not our first purchase with Autonation... but this maybe our last as this experience was extremely disappointing. BUYER BEWARE!!!

Can't get much worse than my recent experience, so horrible would be an improvement. After bringing in my 2012 Jeep Grand Cherokee SRT for a transmission fluid leak, I was told my car would likely be done the same day when I dropped it off at 7 AM on Friday, October 11th. Didn't hear from the service advisor until I kept calling, and my car wasn't even looked at until late in the day, and I was forced to leave the car another day-unacceptable as I rely on my car for my work. In Autonation's defense, they did give me additional credit, but my car is now making more noise than it did when I brought it in, although the leak seems to be repaired. After talking to Bridget, she did update me continuously on Saturday, but only after me calling several times on Friday. Very unsatisfied, and candidly, after spending close to $1K to get my car fixed, I expect better service. I can't believe I'm doing this, but I am scheduled to have another problem with the cooling system fixed next week, but was hesitant to give Autonation more business and another chance-I need to have my head examined.

this dealer principle isn't willing to fight for the customer after the sale. . Chrysler puts parts on national. back order and customer is without their new vehicle for 4 months . this is unacceptable customer service. if star parts can't give you an eta then you should have beating the he'll put of your dealer rep daily. your dealership has already beeb sent on Facebook around the world at this point. and it will be a daily missuon to slam you because of your 2 star award winning customer service.

DO NOT BUY A VEHICLE FROM THIS DEALERSHIP. My husband and I were excited to purchase our first vehicle, a brand new 2018 Jeep Compass, from this dealership back in November of 2018. The sales rep that we originally worked with was amazing, but everything has quickly gone downhill from there. We haven't seen our car in 4 months. It has been in the shop since JULY waiting on a part that apparently just doesn't exist. We have been contacted about once a month, given an "ETA" on the part, then don't hear anything until the next month, when we're basically given a new ETA. My husband and I have reached out to Chrysler for assistance and have had a horrible experience with that as well. We were told today by the regional Chrysler rep, Chris, that Chrysler would absolutely not work with us on a buy back for the vehicle and that the part we are needing (an instrument cluster) isn't even available in the US. So, where the dealership is conjuring up ETAs to give us in that case is a mystery in itself.. Chrysler and Jeep are lying, deceitful, and don't care about their customers after their sales are made. Please save yourself the stress and frustration and go buy a reliable vehicle somewhere else.

has screwed over family by selling them a lemon and doing nothing to fox the problem

DO NOT BUY A VEHICLE FROM THIS DEALERSHIP. My husband and I were excited to purchase our first vehicle, a brand new 2018 Jeep Compass, from this dealership back in November of 2018. The sales rep that we originally worked with was amazing, but everything has quickly gone downhill from there. We haven't seen our car in 4 months. It has been in the shop since JULY waiting on a part that apparently just doesn't exist. We have been contacted about once a month, given an "ETA" on the part, then don't hear anything until the next month, when we're basically given a new ETA. My husband and I have reached out to Chrysler for assistance and have had a horrible experience with that as well. We were told today by the regional Chrysler rep, Chris, that Chrysler would absolutely not work with us on a buy back for the vehicle and that the part we are needing (an instrument cluster) isn't even available in the US. So, where the dealership is conjuring up ETAs to give us in that case is a mystery in itself.. Chrysler and Jeep are lying, deceitful, and don't care about their customers after their sales are made. Please save yourself the stress and frustration and go buy a reliable vehicle somewhere else.

They are unable to fix what they sell. My kids bought a brand new Jeep in November of last year. It has been sitting on the lot since July because they cannot seem to find the part to fix it. That is a huge reason NOT TO BUY A JEEP! I’m sure they are still selling new ones but can’t fix the ones needing repairs!

I scheduled my appointment a week in advance and reserved a rental car. When I dropped my car off there was no rental car available so I was without a vehicle for 2 days. My Jeep is under warranty and needed a software update their price $350, contacted 2 other dealerships one said it would be free the other said it would be maximum of $75 if they had to remove the stereo. I had a whistling in my window and they said they didn't see any physical damage and couldn't recreate it so they gave up. Left a voicemail for both the Service Manager and General Manager of the dealership to call me back have yet to have them call me back. Trying to contact the Service Department by phone is a joke because they never answer (called over a dozen times). When my car was ready waited 45 minutes for their "shuttle" (which is actually a dirty minivan) and was told the guy went home for the day but at least they reimbursed my $25 Uber fare. 2 days without a car, lack of communication and prices higher than their competitors. Will be taking my business elsewhere in the future.

Great and quick oil change service with great people.

Usually it is a great experience and you are able to get in and out without concerns.

Sales staff was wonderful, service was absolutely the best in helping me pick out accessories! Finance team was terrific!! Overall great experience will buy my next car here at Autonation Broadway!!

Keith Currell In the service department is awesome

Purchased a Patriot with six oil changes. Five were performed at point of purchase but the 6th one on S Broadway. Big difference. Appt scheduled in 3 days, at my time, and in/out in under 60 min. Wow! I'm a customer for life with that kind of service. You all are just SO NICE!

Work done while I waited, and done in a very short time.

I had a great experience here. Excellent customer service especially by Bridget - the service advisor. They are organized and very professional!

Recent visit to dealership was impersonal, clunky, inefficient, and not customer focused. Dealership did reach out showing that they care about these objectives. Jeep was presented before being ready, problem not solved in one visit, two keys accompanied service visit and one was forgotten upon return. Dealership doesn't seem well equipped to complete wish list/extra convenience type requests (those items that you want to get taken care, since vehicle is there for functional repairs).

The service was great. They are upfront and honest and do not try and hide anything from you.

Very friendly employees. Weren?t able to find the issue, but they were very thorough in trying.

Fast and friendly, Great Service.

They kept the appointment on time and finished the service in very good time.

Had issues with my car, have the Mopar extended warranty, so I took it in to Autonation to check it out. The warranty is great FWIW. At the end of the first day, I received a call that they never got to my car. And, since it hadn't been diagnosed, a rental couldn't be provided to me as my warranty provides, so I could come and pick it up. Problem was, I had no ride and it was near closing, with traffic a ride share there to get my car wasn't going to work. The next day I received a call in the afternoon, the car was in service, it had a electronic part gone bad but they didn't have it, and on top of that, they didn't have a rental car to provide as my extended warranty provided, and they were no longer allowed to use Enterprise like they sent us previously. Disappointing, two whole days without a car, I made the best of it since I wanted it back for the holiday weekend. Day three got the car back, they were very courteous and professional, thanking me for my patience but honestly, what choice was there? Not the best experience to say the least, not sure why it went so sideways but I was fortunate to be flexible at the time.

brought my "new" 2006 in for past recalls that were not done. I did not buy the jeep from this dealership, but they were very helpful and thorough. Several people, although mostly Bridgett, went beyond in giving me info about jeeps. I am a novice. I spoke to her about steering issue, and she got it fixed for me for much less than I expected. I will return to this dealership for future servicing.

Excellent service as always, that?s why I take my car there.

Okay, so first of all, good try with the screening software for publicly posted reviews. I run an online marketing business and know this game. Because this is one star, someone is going to actually read this and send me some BS email about how sorry they are, blah dee blah blah. And then I'm going to copy and paste it onto Google for the rest of the world to read. TL;DR: GO TO LARRY H. MILLER JEEP AND SEE GARY (ecoDiesel) OR HIS SON (normal Jeeps). On to the show... Should I start where Autonation held me hostage for 5+ hours promising me a loaner every few minutes? Or when it took them 36 hours to do a basic oil change and I still ended up driving to Summit County with engine cleaner instead of oil? I guess it was nice that their service department manager called me on his personal cell phone to tell me to get an oil change, immediately (Yay! Even more waiting for more service! Hopefully my car isn't too f'ed up!) I think I'll start with the fact that they had my car for over 15 days, and DIDN'T FIX ANYTHING. It happened when I dropped my car off before heading out of town for a week. When I came back, my car was still not ready. Because they were so worthless the first time in getting me a loaner car or putting me in a rental, I rented my own car for Day 1. Then Day 2. And finally days 3-5. After all this time, and all the money I personally spent on a rental car because they wouldn't compensate me.... drumroll please.... THEY DIDN'T FIX ANYTHING! I took my car to Larry H. Miller Jeep last week, where they put me in a rental car IMMEDIATELY. LHM fixed my car in three days-- no hemming and hawing about the work. No explaining how they have to order this part or that part. No complaining about warranties and approving claims and on and on an on... LHM provided nothing but real service where Autonation was a complete and total mindf****. And, at LHM, I paid nothing but my warranty deductible of $100 because Larry H. Miller paid for the rental. BOTTOMLINE: they have great reviews because they're using a ratings-based screening service that filters 3-star and below reviews to an email follow up, and 4+ reviews get posted online. But everyone *thinks* their review is getting posted. Just another way for them to screw you over without actually doing any work! :)

Joe L. is highly knowledgeable and went over every detail with us. This was the best and most fun time I've ever had buying a new vehicle! Jeromy in finance was so awesome and thorough, and we left completely satisfied with our experience! I highly recommend this dealership. I'm also in customer service, and they do it RIGHT!

The master tech told us that nothing was wrong with our car but yes they seen the antifreeze leak. But they couldn't do anything unless it was pooling. Really this is how you run you ship ,? They lady I spoke with was patient with me but brain washed. And the Master tech don't know anything. [non-permissible content removed] now we have to find a dealer who cares about the customer. Thanks for not even trying guys.

Traveling thru area from AZ noted car needed service. This dealership very accommodating and service Rep. very professional. Facility very clean. Good experience..

had oil change, however did not need it. purchased the 4 changes in a year only put a few miles on and needed to get a change so I can get another in January prior to the two years. Will never get caught up in another purchase like this. Waste of money due to a low mileage driver.

This is my second Jeep product and I used to use Centennial Jeep/Chrysler but now living further west I tried Broadway Jeep this time and was very pleased. Zach is very knowledgeable and never forgets to call you back or make good on his promises. The facility is very nice as well and feels a lot more cozy than other dealers I've used for service. Definitely will be back.

Excellent customer service!!

great, friendly service. everyone’s easy to work with and they just make it a fun experience. 3rd car bought from them and we will keep going back. Thanks Austin for your great customer service!

Allen Tamag is very knowledgeable and is a very nice and kind. I didn’t know what I wanted. And he didn’t rush me into purchasing a car. Which I greatly appreciate that! He answered all my questions. Thank you so much Allen I love my new Jeep Cherokee. Brenda Mcdonald

For some reason they are brushing off the We Owe portion of the agreement. The We Owe agreement required it be fulfilled within a week. It has been a month and a half. After repeated calls and emails, they still have not fulfilled it. They keep stating that it will be fulfilled "soon," or that they have to wait until after the end of the month (twice now), or that they need to speak with some other department, etc. The list of excuses is getting too long. Nice sales reps, but the company does not seem to stick to contractual agreements. This is a big red flag. The sales reps I worked with were pretty good, and I do like the car I got (despite a bit of maintenance needed after purchasing).

Always professional and through. Jim is a great value to the Broadway Jeep Service Department. He always ensures my vehicle is taken care of in a timely manner and all work is performed. I would not take my vehicle to Jeep if Jim was not there.

The sales reps I worked with were pretty good, and I do like the car I got (despite a bit of maintenance needed after purchasing). However, for some reason they are brushing off the We Owe portion of the agreement. The We Owe agreement required it be fulfilled within a week. It has been a month and a half. After repeated calls and emails, they still have not fulfilled it. They keep stating that it will be fulfilled "soon," or that they have to wait until after the end of the month (twice now), or that they need to speak with some other department, etc. The list of excuses is getting too long. Nice sales reps, but the company doesn't seem to stick to contractual agreements. This is a big red flag.

I had put off scheduling this appointment because this dealership doesn't have loaners and I work using my car. It was difficult to find a day that I could be without my car. I explained this when I made the appointment and when I dropped the car off. I was given a ride back home and back to the dealership. Unfortunately, even though I stressed how important it was that I get my car back in one day, I was not able to pick it up until 9AM the next day. It was frustrating because I had to initiate all the follow up calls. I also had told them that my name was misspelled and they promised to correct that (it's still wrong on this email).

The sales reps I worked with were pretty good, and I do like the car I got (despite a bit of maintenance needed after purchasing). However, for some reason they are brushing off the We Owe portion of the agreement. The We Owe agreement required it be fulfilled within a week. It has been a month and a half. After repeated calls and emails, they still have not fulfilled it. They keep stating that it will be fulfilled "soon," or that they have to wait until after the end of the month (twice now), or that they need to speak with some other department, etc. The list of excuses is getting too long. Nice sales reps, but the company does not seem to stick to contractual agreements. This is a big red flag.

Oil change - good experience as I didn't have an appointment and the wait to given was accurate and appropriate for the day and time visited.

THE LADY THAT CHECKED US IN FOR SERVICE HELPED ME TO GET CONNECTED TO THE JEEP'S PHONE SYSTEM, SOMETHING I WAS UNABLE TO NAVIGATE FOR THE FIRST 2 YEARS THAT I HAVE OWNED THE JEEP. NOW I CAN MAKE CALLS AND GET CALLS. THANK YOU "SERVICE WRITER". SHE WAS EXTREMELY HELPFUL!!

When i walked in to get my engine light checked i was greeted quickly and they listened while i explained my problem

Great service and the service writer was very personable. Thank you

Sales staff were great. Very helpful and professional. Nate and Jon get an A . Process took way too long. There has to be a way to lease a car in less than 5 hours!! Despite that, I was happy with the end result.

total RIP off in service department

We brought my Cherokee in for an oil change and to service the airbag light. We dropped it off in the morning and picked it up at 5. They completed the work we asked them to do and did not charge us for the aribag service because they could not find a problem.

AutoNation Jeep on Broadway was efficient, knowledgeable and provided a great update on my vehicle after its recent LOF.

Great Service at the Littleton location. Fast and efficient.

Jacob and Joanna were great to work with on our new Rubicon. This is the first time buying a car where I was counseled in ways to save money. I will be back for sure.

Jim Geiselman was courteous and professional. The repairs were done correctly and on time.

Have taken my Jeep there few times.. mostly for oil changes kinda hrs to screw that up, warranty work is a different story. The customer service is by far the worst I’ve ever encountered.. kept my vehicle for 3 plus days each time and I had to reclaim it before they were still “tracing” and issue.. I was a tech for mopar and know for a fact your techs suck. Do not waste your time dealing with this dealership or any other autonation dealership.

Needed to get my Jeep in for a quick turn around on and oil change, rotation and alignment. Finished up in under two hours...Great service..

Fantastic buying experience. Nathan and Kris tool care of all of our needs and where very professional and respectful of our time.

All of the employees were super nice and knowledgeable

I brought my liberty in to have the DS motor mount replaced. the dealership got me right in, completed the repair and gave me back my Jeep the next day. I should note that this was the third place I had called to get this work completed. the first shop couldn't figure out the what part to install. they got wrapped around the axle with my transmission type. I actually did bring my jeep to the Autonation closer to my house, but after 3 days of waiting (and listening to staffing problem excuses), I picked it up and brought it to Autonation on Broadway. it was refreshing to hear "we got it." I deleted the other Autonation dealership's phone number from my phone since I can't see going back there (3 miles from my house or not).

They serviced my car recently. Bridget was awesome. She was able to get me a loaner vehicle and most of the repairs covered by warranty. Her customer service was exceptional. Thanks!

Great. friendly service. Ease of getting appointment. Quality workmanship.

From start to finish I received excellent care. I was kept informed each step of the way through selection of vehicle to purchase of a vehicle. Patrick my sales representative truly went above and far beyond providing support through the entire process. I became a loyal customer based on my experience and you should all be proud of the staff who work at the dealorship. They all truly did everything it took to provide support to me and get me a vehicle I wanted and at an affordable price!

the wait time was what they said it would be although I was early they still took me in great

Very good on both the quality of the staff and the quickness.

I would absolutely recommend AutoNation! I have never worked with AutoNation before, but we came in to look at a Volvo XC90 w/ a trade in and I was pleasantly surprised with how hard they worked to get me in it. My situation was challenging to say the least. They even worked around my loan to make it financially sound for me. Their offer on my trade in was way more then what I expected which helped my financing! Thank you Auto Nation for getting my growing family in a vehicle that we can be happy in and reducing our monthly car payments by $200 dollars! This process was an iconic experience.

I would absolutely recommend AutoNation! I have never worked with AutoNation before, but we came in to look at a Volvo XC90 w/ a trade in and I was pleasantly surprised with how hard they worked to get me in it. My situation was challenging to say the least. They even worked around my loan to make it financially sound for me. Their offer on my trade in was way more then what I expected which helped my financing! Thank you Auto Nation for getting my growing family in a vehicle that we can be happy in and reducing our monthly car payments by $200 dollars! This process was an iconic experience.

Jesus (salesman) and staff were very helpful when we purchased our vehicle under difficult circumstances! They were compassionate, fun and made sure all our t's were crossed and i's were dotted and the service staff has been helpful as well!

Wow, great people to buy a car from! Nathan, the sales rep. who worked with me from start to finish made sure that I was happy with the car I bought. The car I had first selected turned out to be unsuitable for me, and they were able to find another car in the Auto Nation dealer network that is just the right one for me! I highly reccomend Broadway Chrysler Jeep of Littleton Colorado to anyone looking for their next car.

Best service shop. they changed my mind about going to a dealership for service and maintenance.

Bought new srt8 2019 with scratch. Took in to fix still have scratch. Finance lady was rude.

Dropped my vehicle off for recall notice repairs for an 830am appointment which i had made the Tuesday prior. I went through the check in process and was told the repairs would take 4.5-5 hours to complete. I received a call from the service advisor 8hours later and was told that they were unable to make the repairs due to a weekend backlog and other issues that arose but if I would be willing to leave it overnight maybe they could get to it tomorrow. Maybe?! I asked what they were going to do for my inconvenience and was told "nothing". What is the point of making an appointment if you dont intend to honor it? I made my necessary arrangements for this. Then you have the nerve to ask i make changes to my schedule for a second consecutive day due to your failures.

Dropped my vehicle off for recall notice repairs for an 830am appointment which i had made the Tuesday prior. I went through the check in process and was told the repairs would take 4.5-5 hours to complete. I received a call from the service advisor 8hours later and was told that they were unable to make the repairs due to a weekend backlog and other issues that arose but if I would be willing to leave it overnight maybe they could get to it tomorrow. Maybe?! I asked what they were going to do for my inconvenience and was told "nothing". What is the point of making an appointment if you dont intend to honor it? I made my necessary arrangements for this. Then you have the nerve to ask i make changes to my schedule for a second consecutive day due to your failures.

We had a great experience here! Jesus and Kirk were incredibly accommodating and helpful!

Quick appointment for three recall items, able to provide needed parts on the scheduled day. Zero charges.

fast service and very friendly staff. I had no wait time

Top notch service department! Came from Houston and was used to expert service. We went to other dealerships close to us with our two Jeeps trying to find the perfect Jeep care and were unable to duplicate the expertise and customer service. We have now found it! We live in the mountains and it is worth our drive!

great team and great services

Purchased a 2019 Jeep from out-of-State. Autonation had the best price, ordered the vehicle immediately, and made the process very smooth. Vehicle arrived early, and Scott took care of all the details. Very easy process for us.

Friendly Service. Good facilities while I waited for my car to be serviced.

It was a recall repair. I would never again pay this dealer for any needed service or repair.

This was a routine oil change, etc, I waited and it took over an hour. According to service rep car is due for 5 yr maint, which I chose not to do until later and asked for a copy of the maint list, He gave a copy as I was leaving and when I got home discovered that it was not for my car, called immediately, left a message, no return call as of a day later.

Made a service appointment 3 weeks ahead of time for a recall and oil change. They had my car the entire day only to find out they didn't have the part to perform the service for the recall. They could have called me before I spent an entire day car-less only to find out they couldn't perform the service I had asked for. Seems pretty straightforward to me as to how they should have handled this.

The people were friendly enough, but they had no regard for my time. After we had agreed to terms for the car and all that was needed was for me to write a check, they strung me out for another 2 or 2 1/2 hours waiting. The car had only one key. During negotiations they promised a second key. In the month following purchase I contacted them by email about 7 times and called twice leaving a voice mail about the 2nd key. Of those contacts they responded once with an email promising the key. After the month I gave up and went back to the show room one morning to try to get action. They apparently had done nothing to get the key. I ended up spending the rest of the day sitting with the salesman as he ordered the key and driving across town to another Autonation dealership and waiting for hours as they made the key. I presume they were dragging their feet because the key was a $300 affair and they were hoping I would just go away. They wasted hours of my time when I bought the car and essentially wasted a day of my time getting the second key. Both Autonation dealerships had the same disregard for my time.

We almost always take our car to Auto Nation on Broadway where we bought it when we need service. They do a great job, are professional, are fast (they time appointments well), and are NICE, too!

Awesome experience except for the usual paperwork.

It was a quick process and I got the vehicle I wanted with all the features! Sissioko was amazing!

Bridget was amazing! She was courteous, knowledgeable and prompt.

The past two visits I have made to the service department, my vehicle wasn't started until the end of the day when I had an appointment early in the morning. Additionally, the second day it was there, the wrong water pump was ordered which took all day again to find that out. Keith the service advisor however did a great job with customer service in lieu of all the mishaps internally there. He provided a loaner vehicle at no cost which made it more palatable and he was responsive.

Brought our Jeep in for electrical repairs. Jim took the car in right away and took the time to understand the issues we were experiencing. The repairs were made within a day and there was no up-sell by Jim on any other repairs maybe needed or not. They did address a couple of recall items for free while the Jeep was there. Overall, great experience.

Earlier this week my 2019 Cherokee was in for a 10K mi oil change & software update(recall) ... my service advisor was very knowledgeable, attentive & courteous ... i was pleased with everything!

I received great and timely service.

They had my car for 4 days and then tell me the parts are back ordered for the warranty work needed for a month they should know this the first day they are not a good dealership

Excellent service with Bridgett. I have to tell you I usually sweat knowing I have to deal with a Jeep service department. By luck if the draw ( and no call back from the Arapahoe Jeep service department) I thought I would try the Broadway center. So glad that I did! Bridgett is the best!! She is doing everything she can to give above and beyond with customer service. I certainly hope your corporation keeps her around. She is a gem.

Patrick was incredibly helpful and made the decision to lease another car with Jeep easy. He listened to what I wanted and was honest and upfront with me on what I could lease according to my budget. I would recommend him to all my friends and family!

There was a lack of communication from when I made my appointment and when I showed up for my appointment. When I made my appointment I was told a loaner car was included in my service for the day due to a recall. When I first showed up they said they did not have a car available for me. (I would have made other arrangements if that was the case). They did find a car for me but it was FILTHY and had no gas. When I went to check out the tech did not go over my bill with me and tried to charge for the loaner when I was told it was included. This was one of the worst experiences? I have had at this dealership.

Very pleased with the service I received form the dealer

very friendly and professional

They were very friendly and time efficient. ............

I drove in from Longmont to discuss my software on my Jeep screen. I specifically stated I wanted to have apple car play. I called two times prior to the said appointment. I say for 90 minutes and they came back with my keys and indicated my software was upgraded. I got into my Jeep and there was no apple car play. I went back into the dealership and then someone came out and told me my radio and display from 2017 were not compatible. It was a huge waste of time. They were going to charge me $180 for the software upgrade but they indicated I got lucky because it was covered by warranty. They didn't communicate or understand the problem.

For me, buying a car/truck is never anything I look forward to. Always takes more time than I want to spend and usually not a fun experience. Thanks to Jon, Derek and even newbie Jake this was the best ever. I drove down from Longmont to test drive a truck I had been following and discussing with Derek for over a week. Unfortunately someone beat me there and I was informed when I arrived that someone was in the middle of making a decision. We did the test drive nerveless. After the test drive the truck did go under contract so it was lost to me. The good news is they found another option at one of their other locations. They drove it to Littleton for me to test drive. As it turned out, it was exactly what I had originally envisioned with more features than the original truck and for less $$'s. Win-Win for everyone. Long day but thank you Jon, Derek and Jake! Over all, everyone was very friendly and engaging. Thank you AutoNation Chrysler Jeep Broadway!!

Staff were very nice and accommodating during the buying process. The time it took to get approved for a loan was surprisingly quicker than past experiences at other dealerships. I'm super happy with my new car?

Best service ever! I will definitely refer my friends and family here. I have had my vehicle in for service several times and always leave 100% satisfied. The techs and service writers are the friendliest and best in the business and I appreciate their honesty, integrity and ability to keep my vehicle up and running whenever I need the help. Thank you!!

dreaded taking my truck to a dealership for repairs. turns out it was the best thing I could have done. after having bad experiences at another dealership that I bought my truck from I was told to give these guys a try & I have to say I'm glad I did. the mechanic I talked to knew exactly what I needed & had my part there & back on the road that day. highly highly recommend giving this place a try. especially If you've had subpar experiences elsewhere

I have owned my Jeep for a few years now and will always take it to AutoNation. My tech (John k) has always been spot on and always takes care of my baby. He makes sure she is ready for my next road trip and only fixes what needs to be done. It's great to have a shop that I can trust!

Best service department in the state hands down

Best service department in town! The service manager Justin creates an atmosphere of great customer service expectations and excellent master techs that can handle any and all vehicle concerns.

My total experience with automation Chrysler Jeep was absolutely perfect!! From the service advisor to the cashier five stars !!!

The service department was awesome! They went above and beyond to fix my Jeep. Everyone was so nice and helpful. I will never go anywhere else. Most definitely referring everyone I know!!!

I apprec iate the courtesy and professionalism of the staff.