12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Chrysler Jeep Broadway

I had our Wrangler towed here on July 21st after being involved in an accident. I figured the best place to get the Jeep repaired would be a Jeep dealership. We decided to go through our insurance company to start the repairs since the other company was having difficulties reaching their insured and the other driver for their statement. My insurance company gave authorization to complete the repairs to the steering on August 24th. The repair team was calling for a front axle housing replacement due to the alignment being off (which is odd because they had not replaced the steering knuckle or ball-joints yet). From August 24th, the Jeep sat with nothing going on. Zac, the main service advisor handling our claim took time off from the shop without handing our claim off to another service advisor so no one knew about the status of the Jeep. My insurance adjustor called and sent emails with no contact. I had to call after hearing this from my adjustor to see what was going on. Bree was able to piece together what was still needed to repair the Jeep. My adjustor was able to approve the work, yet again, and get the ball rolling. Multiple phone calls later the shop was still requesting approval to replace the front axle-housing. I decided to go into the shop on September 28th to personally see what was happening. I spoke to Bree briefly and spoke to Travis, the service manager and after explaining the situation I was in ($4,000 in the hole for a rental we have had since the Jeep was in the shop) he took down my number and promised to call me the next day before noon. I did get a call from Travis before noon and the Jeep was ready to be picked up even though they still felt the front axle should be replaced. They recommended to have it measured at the body shop to verify if the axle was actually damaged. I paid the bill and were off. I drove the Jeep to Sam's Automotive for the body repairs since they are well-known and I have had two vehicles repaired there before. They got the Jeep in immediately and the next day we had the measurement results: No frame damage and the front axle-housing is STRAIGHT. No damage at all! I have been in the service industry for many years, fixing both automobiles and computers. Things don't always go perfectly and I understand this, but we could have had the Jeep back a month ago if Autonation would have repaired the Jeep when the Insurance company approved it. Be wary of requests for large component replacement requests.

Shaun Bedore Oct 5, 2020

Do not mistreat your customers, it’s the right thing to do. We bought a brand new Jeep Rubicon from AutoNation. It was our third Jeep vehicle but our first time buying from AutoNation. We love the Rubicon but sadly we have had a terrible experience with this dealership. Maybe things will change in the future but right now, sending customers home without properly reassembling their vehicle, failing to complete warranty repairs, and mistreating people who bought a new car from you are patterns we do not appreciate. - Incomplete repairs.- Despite antifreeze leaking on the floor, the service writer argued about whether or not our radiator would need to be replaced. The dealer finally replaced the radiator under our full manufacturer’s warranty and called to tell us the Jeep was ready. When looking at the Jeep, we found out that the service department did not reassemble it properly (pictures below), we are hearing water sloshing noises in the cabin, and smell antifreeze every time we drive the Jeep. It is not acceptable to put a customer back on the road after failing to reassemble the vehicle. How can we have confidence you did a quality job and did not overlook anything else? - Repeat paint issues.- This is the third time they attempted and failed to repair a paint defect. When I asked the service writer to look over the repairs with me, they quickly jumped to excuses about why the paint would never match and claimed everything was normal. Normal? Paint is not supposed to be textured and uneven (pictures below). The paint is now worse than it was before we came in. - Service confirmed a faulty seatbelt, then refused to replace it.- When I dropped off the Jeep for service, I showed the assistant service manager a seatbelt problem. She replicated the problem in front of me, confirmed the seatbelt was faulty, and that it should be replaced. When service called to say the Jeep was ready, their story changed. Now AutoNation claimed the seatbelt was “preforming normal operation”. Seatbelt failure is a safety issue and the faulty part needs to be replaced. Instead, we were given excuses and bullied by Travis, the AutoNation service manager, as he dismissed our concern and ignored the fact that his assistant service manager already confirmed the problem. All of the above issues are still unresolved and we are concerned about whether or not this dealership is capable of properly servicing vehicles. This is not how anyone should treat customers, especially ones that buy a 48,000 dollar brand new Jeep.

J C Oct 2, 2020

We bought a brand new Jeep Rubicon from AutoNation. It was our third Jeep vehicle but our first time buying from AutoNation. We love the Rubicon but sadly we have had a terrible experience with this dealership. Maybe things will change in the future but right now, sending customers home without properly reassembling their vehicle, failing to complete warranty repairs, and mistreating people who bought a new car from you are patterns we do not appreciate. - Incomplete repairs.- Despite antifreeze leaking on the floor, the service writer argued about whether or not our radiator would need to be replaced. The dealer finally replaced the radiator under our full manufacturer’s warranty and called to tell us the Jeep was ready. When looking at the Jeep, we found out that the service department did not reassemble it properly, we are hearing water sloshing noises in the cabin, and smell antifreeze every time we drive the Jeep. It is not acceptable to put a customer back on the road after failing to reassemble the vehicle. How can we have confidence you did a quality job and did not overlook anything else? - Repeat paint issues.- This is the third time they attempted and failed to repair a paint defect. When I asked the service writer to look over the repairs with me, they quickly jumped to excuses about why the paint would never match and claimed everything was normal. Normal? Paint is not supposed to be textured and uneven. The paint is now worse than it was before we came in. - Service confirmed a faulty seatbelt, then refused to replace it.- When I dropped off the Jeep for service, I showed the assistant service manager a seatbelt problem. She replicated the problem in front of me, confirmed the seatbelt was faulty, and that it should be replaced. When service called to say the Jeep was ready, their story changed. Now AutoNation claimed the seatbelt was “preforming normal operation”. Seatbelt failure is a safety issue and the faulty part needs to be replaced. Instead, we were given excuses and bullied by Travis, the AutoNation service manager, as he dismissed our concern and ignored the fact that his assistant service manager already confirmed the problem. All of the above issues are still unresolved and we are disappointed with how this dealership supports their customers. This is not how anyone should treat customers, especially ones that buy a 48,000 dollar brand new Jeep.

JC Oct 2, 2020

Do not mistreat your customers, it’s the right thing to do. We bought a brand new Jeep Rubicon from AutoNation. It was our third Jeep vehicle but our first time buying from AutoNation. We love the Rubicon but sadly we have had a terrible experience with this dealership. Maybe things will change in the future but right now, sending customers home without properly reassembling their vehicle, failing to complete warranty repairs, and mistreating people who bought a new car from you are patterns we do not appreciate. - Incomplete repairs.- Despite antifreeze leaking on the floor, the service writer argued about whether or not our radiator would need to be replaced. The dealer finally replaced the radiator under our full manufacturer’s warranty and called to tell us the Jeep was ready. When looking at the Jeep, we found out that the service department did not reassemble it properly, we are hearing water sloshing noises in the cabin, and smell antifreeze every time we drive the Jeep. It is not acceptable to put a customer back on the road after failing to reassemble the vehicle. How can we have confidence you did a quality job and did not overlook anything else? - Repeat paint issues.- This is the third time they attempted and failed to repair a paint defect. When I asked the service writer to look over the repairs with me, they quickly jumped to excuses about why the paint would never match and claimed everything was normal. Normal? Paint is not supposed to be textured and uneven. The paint is now worse than it was before we came in. - Service confirmed a faulty seatbelt, then refused to replace it.- When I dropped off the Jeep for service, I showed the assistant service manager a seatbelt problem. She replicated the problem in front of me, confirmed the seatbelt was faulty, and that it should be replaced. When service called to say the Jeep was ready, their story changed. Now AutoNation claimed the seatbelt was “preforming normal operation”. Seatbelt failure is a safety issue and the faulty part needs to be replaced. Instead, we were given excuses and bullied by Travis, the AutoNation service manager, as he dismissed our concern and ignored the fact that his assistant service manager already confirmed the problem. All of the above issues are still unresolved and we are concerned about whether or not this dealership is capable of properly servicing vehicles. This is not how anyone should treat customers, especially ones that buy a 48,000 dollar brand new Jeep.

JC Oct 2, 2020

WORST CUSTOMER SERVICE EVER- I'VE BEEN WAITING A WEEK FOR A CALL FROM A MANAGER AND HAVE CALLED AND LEFT MESSAGES AND NOBODY WILL CALL BACK 2 weeks ago, I had an appointment to come look at a vehicle, left work early and drove over an hour, just to get there and find out they had sold the vehicle out from under me. What's the point of an appointment then, and how dare you waste my time. The salesman called me the following night to say, "the financing fell through" with the other party and that they would like me to give them another chance. I agreed. I had been looking nationwide for this vehicle for months, and finally found what I though was a decent one. My husband and I went in on Saturday, the vehicle was on a lift, immobile, but we got to look it over. We were told it was going through their "PRECISE INSPECTION PROCESS" We were told the cv axles would be replaced since the boots were cracked and leaking, oil change, air filters, and 2 new tires. I got a call Thursday that the vehicle was ready, and had them send me a copy of the "Precise Inspection Report" that showed the only things wrong with the vehicle were the tires that got replaced, the diff is seeping, and the cv axles. When I asked about the axles, I was told they weren't replaced, even though the report stated they had leaked almost all of the grease. THIS IS A SAFETY ISSUE! When I brought it up, they had their master tech look at the vehicle and guess what? They needed to replace the cv boots/axles... something that I was told was being done from the get go! So I had to wait another day to get my vehicle. Then, on Friday when I picked it up, here's what I found. Keep in mind, the "PRECISE INSPECTION REPORT" said ALL OF THIS WAS OPERATIONAL! 1. The vehicle WAS NOT "sanitized and sealed" 2. The tire pressure light was on. It just got 2 new tires, why was this not reset?! 3. As I was driving home, the A/C just kept blowing hot air! On a 95° summer day! 4. The "detail" was a rushed wash that I would expect from a high school fundraising car wash. 5. The oil change sticker in the window was never changed, so I don't know if it was actually done and when I need to get my next oil change. 6. The right fog light was out 7. The left license plate light was out- this is something I CAN GET A TICKET FOR 8. 2 of the interior dash lights are burned out. 9. The left headlight is heavily oxidized and discolored. 10. The spare tire is dry rotted NONE OF THIS IS OK! I got a report showing that all of this worked, and I paid a price for a vehicle that all of this was supposed to be working on! I am absolutely disgusted. I came back to give your company another chance to make what they did right, and have had nothing but problems since. Absolutely the worst car buying experience ever!

Brittany Moyers Aug 28, 2020

WORST CUSTOMER SERVICE EVER- I'VE BEEN WAITING A WEEK FOR A CALL FROM A MANAGER AND HAVE CALLED AND LEFT MESSAGES AND NOBODY WILL CALL BACK I am out over $500 after fixing items on a vehicle I purchased a week ago that the "Precise Inspection Report" show to all be working, so I expect to be reimbursed! 2 weeks ago, I had an appointment to come look at a vehicle, left work early and drove over an hour, just to get there and find out they had sold the vehicle out from under me. What's the point of an appointment then, and how dare you waste my time. The salesman called me the following night to say, "the financing fell through" with the other party and that they would like me to give them another chance. I agreed. I had been looking nationwide for this vehicle for months, and finally found what I though was a decent one. My husband and I went in on Saturday, the vehicle was on a lift, immobile, but we got to look it over. We were told it was going through their "PRECISE INSPECTION PROCESS" We were told the cv axles would be replaced since the boots were cracked and leaking, oil change, air filters, and 2 new tires. I got a call Thursday that the vehicle was ready, and had them send me a copy of the "Precise Inspection Report" that showed the only things wrong with the vehicle were the tires that got replaced, the diff is seeping, and the cv axles. When I asked about the axles, I was told they weren't replaced, even though the report stated they had leaked almost all of the grease. THIS IS A SAFETY ISSUE! When I brought it up, they had their master tech look at the vehicle and guess what? They needed to replace the cv boots/axles... something that I was told was being done from the get go! So I had to wait another day to get my vehicle. Then, on Friday when I picked it up, here's what I found. Keep in mind, the "PRECISE INSPECTION REPORT" said ALL OF THIS WAS OPERATIONAL! 1. The vehicle WAS NOT "sanitized and sealed" 2. The tire pressure light was on. It just got 2 new tires, why was this not reset?! 3. As I was driving home, the A/C just kept blowing hot air! On a 95° summer day! 4. The "detail" was a rushed wash that I would expect from a high school fundraising car wash. 5. The oil change sticker in the window was never changed, so I don't know if it was actually done and when I need to get my next oil change. 6. The right fog light was out 7. The left license plate light was out- this is something I CAN GET A TICKET FOR 8. 2 of the interior dash lights are burned out. 9. The left headlight is heavily oxidized and discolored. 10. The spare tire is dry rotted NONE OF THIS IS OK! I got a report showing that all of this worked, and I paid a price for a vehicle that all of this was supposed to be working on! I am absolutely disgusted. I came back to give your company another chance to make what they did right, and have had nothing but problems since. Absolutely the worst car buying experience ever!

Brittany Moyers Aug 27, 2020

This review is strictly for the service department. I have no experience with the sales or any other department. AVOID Jeep AutoNation service department at all costs! I recently had my Jeep break down on a road trip into Denver. As I have great experiences with my dealer in Chicago, I had the Jeep towed to the nearest dealer I could find after the breakdown. After a day to diagnose the issue, I was told that transmission cooler lines had disconnected and needed to be replaced. This was quoted at $2500. They also identified another oil leak at the filter adapter housing which was quoted at $1500 to repair. On top of this, I was told that these repairs would need to be done in order to further diagnose if there was internal damage to the transmission. I did some research on these repairs and found estimates of around $300 for the transmission lines and $400 for the oil adapter housing on RepairPal.com. I know these numbers should be taken with a grain of salt, so I called some local mechanics to get further opinions. Two other shops agreed that Jeep's estimates seemed way out of line for that type of repair. I also discussed with my Chicago Jeep dealer who confirmed these were not in line with their estimates. AutoNation included 5 hours of labor on the quote just to fill the transmission fluid after replacing the lines. My Jeep dealer quotes 2.5 hours for an entire transmission flush and service. Discussing this with Jeep AutoNation led nowhere. They drastically inflated the cost of the parts and hours of labor for the estimate. I felt they were severely taking advantage of an out-of-towner in a dire situation to increase their profits. This is an extremely abusive business practice that needs to be exposed. I wanted nothing to do with this type of business, so I ended up paying the $150 diagnostic fee to the service department and towing my car out of their shop to a local transmission mechanic (Key Transmission and Gears). Jeff was a hero--extremely pleasant to deal with, honest and transparent. He quickly identified and repaired the transmission leak for a fraction of Jeep's estimate ($600). I just finished driving the car back across the country to Chicago, and it is running better than ever! Thanks Jeff @ Key Transmission and +1 for local businesses. No thanks to Jeep AutoNation and their unethical, villainous service department. You should be ashamed.

Devin Schlueter Jun 8, 2020

I am re-posting this, because apparently my original review was deleted. We purchased a used Lexus GX460 from this dealership roughly two months ago, and although the buying experience was trouble free, there are some problems with the service center that potential shoppers should be aware of. The car we purchased was used, but they were very happy to tell us about its "90 day 100% parts and labor warranty" which they provide for every vehicle they sell, and they go over with you and have you sign for it to try and give you piece of mind in case something goes wrong with the car. Well, low and behold, within about a month, one of the rear seats in the SUV developed a problem where it would not fold flat into the floor to allow for a larger cargo space. We took it into the dealer for service. They were more than happy to take it in, and assured us that it would be covered by their provided warranty. After a few days passed, they called and advised that the technicians there were not able to figure out how to fix the seat, and that there wasn't a qualified dealer in the Autonation network with the proper tools for Lexus vehicles. They instructed us to take it to one of the local Lexus dealers, and that their warranty would still cover it, and that Autonation would take care of the billing. The car was taken to the local Lexus dealer, who were able to fix the seat in less than an hour, and they provided us with a bill for over $150. The Lexus service consultant called the Autonation service department to inquire about billing and explained the situation. Despite the fact that they promised that the work would be covered under the warranty, Autonation advised that they would not cover it and we ended up having to pay out of pocket for the repair. The service director, Justin Bantock, at Autonation sent us emails about our satisfaction with the service department. After sending direct emails to him, informing him about what happened, we never received any response. Be cautious if you purchase a used vehicle at any Autonation dealership, because if they do not have a dealership in their network specifically for that brand, then any warranties they imply, or even sell to you, are apparently worthless and not honored.

YoshiMan38 Apr 10, 2020

HORRIBLE Experience with a fine ending. First of all we had a recall so we had to go to the dealership, we had been here one time before and thought it was good so we went back. We made an appointment a month ahead for a catalytic converter recall and I asked for an estimate for back windows. The person never told me there was any cost for the quote. Drop off was normal and then we waited. We received a call the next day saying our car might not be ready they would need more time. On the 2nd day they had it I received a call it was not going to be ready by the end of that day either, they needed parts, they were 24 hours behind. On day 3 they called again, this time to tell me there was $2700 of additional work our Jeep needed but we could purchase an extended warranty from them if we wanted, also it was $400 for the window repair and did we want to proceed with that repair. We told him no thanks not today. He called back again and said the car was actually ready now. ?? When we arrived to pick up the car that was in for a recall we had a $145 bill, this was the cost for the quote we were never told about, not when we booked the appointment, not when I spoke to the service department on at least 5 different occasions in the 3 days they had our vehicle. I left flustered, getting into my car there was paint on the door, the seat, the steering wheel and the passenger seat!! What? The very nice kid in the service area, Daniel, worked to get all the paint out of our car. We had nothing painted so why there was not paint IN our car was a mystery. Driving home our car now smelled like burning marshmallows and rotten eggs obviously when I got home my husband called to speak to a manager. He was on hold for 10 minutes before being told they were all in a meeting and he would call him back. Not getting a call back, my husband drove back there and spoke to Matt, the manager on duty. The only reason this review is 2 stars and not 1 star is that Matt agreed we should have been informed there was a cost for the estimate up front and not surprised at pick up. Oh and the burnt marshmallow rotten egg smell is totally normal with a new catalytic converter and we should have been told at pick-up, no answer about the paint. ?? Bottom line, the turnaround time to repair our car was 3 days!, the communication was beyond terrible, there was paint IN our car which had to be cleaned up and we were overcharged. Had my husband not driven back there we would not have been refunded. Just go somewhere else and save yourself a ton of hassle.

Dawn Venable Oct 19, 2019

First and foremost I never write bad reviews because I work in customer service myself but this one is one I can’t get past without mentioning our experience. BUYER BEWARE!!! Check over everything!!!! There is a saying bad things come in 3s..... well that was definitely the case for us... actually in our case it was 4 bad things.... when dealing with this Autonation location.... Please please please make sure you check over EVERYTHING before signing the waiver stating that you assume responsibility to buy a vehicle “as is” as not doing so may cost you more then you bargain for!!! We recently purchased a used 2019 Jeep Wrangler Rubicon Unlimited with 15,500 miles from the Autonation on Broadway in Littleton. While the associate helping us was very polite ... we were less then impressed with the overall attention to detail this dealership had/has when evaluating trade-in vehicles that they then sell. The vehicle that we purchased has a light bar on it (put on by previous owner) but Autonation FAILED to check that it actually worked!! When we investigated the issue the day we were at the dealership it was determined that the “wiring harness” that connects the light-bar to the vehicle was not there, thus the light-bar did not work. Why check to make sure the lights work when you don’t check to make sure that ALL the lights work!?!? We were told that there was nothing they could do because the company the light-bar was purchased from was not one that they are contracted with and they would not able to order the part and “fix” it for us. They missed the fact that the center console lever was broken, luckily I was able to repair the damage myself. Granted the day I purchased the vehicle I didn’t open the center console (my oversight) due to the issue we were focused on regarding the light-bar. Third and most expensive!!! One of the tires (which looked to be in great shape) started losing air the day after we purchased the vehicle... it had gotten really cold the night before so we kept an eye on it the next day to make sure it didn’t lose more air..... which it did.... I took the vehicle to Discount Tire to have them check for nails and they discovered that the tire didn’t have a nail... it had a “road plug” in it!!! When asked if it would be able to repair it they said no as the “road plug” had damaged the bands in the tire and had to be replaced to the grand sum of $552.80 FOR ONE TIRE!!!! When I asked what criteria they used to evaluate tires on trade-in/used vehicles they stated they check tread depth, tire pressure and side walls for damage.... make sure you check the treads themselves for nails or other damage they do NOT do this!!!!! So in addition to buying a new “used vehicle” which was already pricey enough.... my husband and I also had to shell out an additional $600 to “fix/repair” everything that Autonation missed!!!! And last but not least.... the vehicle came with a “tow hitch extender” which they said should be easy to remove if we so chose to do so... which we would’ve done had they given us a key to unlock and remove the hitch from the vehicle.... when they purchased the vehicle from the previous owner they failed to obtain the key to unlock the hitch for “easy removal” so we are going to have to pay to have the hitch removed because we can not do it ourselves!!! Seriously what are you doing!????? I realize that we as buyers missed some things, but come on this is silly!!! What kind of customer service is this??? My biggest concern is if this is the non-critical stuff you missed.... what else did you maybe miss that could be really important or maybe even compromise safety???? It makes me question the whole purchase!!!! The management at the dealership did NOTHING to compensate for the issues and did nothing to help us correct the problems because “we acquired their vehicle as is”.... This was not our first purchase with Autonation... but this maybe our last as this experience was extremely disappointing. BUYER BEWARE!!!

Aislinn Early-Fuller Oct 18, 2019

Okay, so first of all, good try with the screening software for publicly posted reviews. I run an online marketing business and know this game. Because this is one star, someone is going to actually read this and send me some BS email about how sorry they are, blah dee blah blah. And then I'm going to copy and paste it onto Google for the rest of the world to read. TL;DR: GO TO LARRY H. MILLER JEEP AND SEE GARY (ecoDiesel) OR HIS SON (normal Jeeps). On to the show... Should I start where Autonation held me hostage for 5+ hours promising me a loaner every few minutes? Or when it took them 36 hours to do a basic oil change and I still ended up driving to Summit County with engine cleaner instead of oil? I guess it was nice that their service department manager called me on his personal cell phone to tell me to get an oil change, immediately (Yay! Even more waiting for more service! Hopefully my car isn't too f'ed up!) I think I'll start with the fact that they had my car for over 15 days, and DIDN'T FIX ANYTHING. It happened when I dropped my car off before heading out of town for a week. When I came back, my car was still not ready. Because they were so worthless the first time in getting me a loaner car or putting me in a rental, I rented my own car for Day 1. Then Day 2. And finally days 3-5. After all this time, and all the money I personally spent on a rental car because they wouldn't compensate me.... drumroll please.... THEY DIDN'T FIX ANYTHING! I took my car to Larry H. Miller Jeep last week, where they put me in a rental car IMMEDIATELY. LHM fixed my car in three days-- no hemming and hawing about the work. No explaining how they have to order this part or that part. No complaining about warranties and approving claims and on and on an on... LHM provided nothing but real service where Autonation was a complete and total mindf****. And, at LHM, I paid nothing but my warranty deductible of $100 because Larry H. Miller paid for the rental. BOTTOMLINE: they have great reviews because they're using a ratings-based screening service that filters 3-star and below reviews to an email follow up, and 4+ reviews get posted online. But everyone *thinks* their review is getting posted. Just another way for them to screw you over without actually doing any work! :)

Christina Scalera Aug 27, 2019

Sales department did their job and did it well. Service department however is the lowest level of business decency I have ever been subjected to. My wife's engine light went on and she took it in due to it being under warranty. The fault code was an ignition coil in port #2. I have personally changed my spark plugs and coils in my Audi A8 a couple of times and thought piece of cake. I had a busy week so thought it would be better to just let them do it thinking 1 spark plug (premium) and an ignition coil would be 55$ in parts maximum, an hour of labor, totaling to no more in theory than 175$. They quoted her 776.99$....I called them and asked for the price break down. They told me the intake cover needed to come off to get to the port #2 coils and thus more labor and the parts total was double my estimate. I told my wife to get her car and i'll do it myself. She went and they tried to charge her 150$ for inspection fee... she called when this happened and I told her to tell them her car has a certified warranty for 25,000 more miles and that covers inspection. They said "oops" they didn't see that fact and took it off. I brought the car into the garage went to auto zone bought a spark plug for 14$ and an ignition coil for 31$. I have never worked on a jeep before but it took me all of 20 mins to get the intake cover off. Replaced not just one of the spark plugs which the quote from auto nation was but all 6 for 97$ and found the ignition coil was not bad what so ever. Slapped anti seize lube on the spark plugs and was done with only 45mins of my day gone. 45mins and 97$ vs 776.99$. I took the bad plugs into the service department and wanted to know why she was quoted so much for something so little? They said the repair suggested time from jeep was 2hours and 30mins and the parts from factory were more expensive and their labor is 180$ an hour. I understand that rates are rates and business is business but I wonder if they did the work and it took them the same amount of time as me if they would have charged the 2hours and 30mins because some people simply just don't know any better to no fault of their own. The world I would love to live in would be where a business has the decency to tell someone that they could get the same work done for 80% less somewhere else to do the same job simply because it's the right thing to do. I get is some repairs are best done by specialist and I recommend going to specialist for complex repairs. But this was not complex and I gave them the opportunity to be upfront and say they didn't do right by the situation but they stud by there recommendation to have them do it. They are not horrible people at auto nation but they are not honest ones who would do right by their customers under the principle of doing the right thing. Who knows how many people have dished out a 700% mark up for something they didn't need to. I recommend to anyone before taking your car in here to get multiple quotes from specialist before agreeing to have auto nation do the job.

Joshua A Bottini Jan 16, 2019

The fact that I got an email requesting a review is truly hilarious. After finding that I’d been swindled by the F&I guy when I leased my vehicle from AutoNation Nissan Arapahoe (Nissan corporate forced AutoNation to sell all Nissan dealerships due to shady business practices) and my vehicle being at this dealership from 8am until almost 5pm and some phone tag with Bridget, the service advisor, she called me to let me know that the “lube guys” had gone home early and my oil hadn’t been changed. I asked her to put my keys in my glove box and lock it up, I have a spare. After informing me that if I was wrong about the spare that I would be responsible for paying a locksmith service if required, I said it wasn’t an issue and asked about a courtesy shuttle, at which point I was told that I was on my own, the shuttle doesn’t run after 4pm, which was just wonderful. I told her I’d figure out how to get there one way or another and declined her offer to keep my vehicle overnight and have the work done “first thing in the morning.” When I got there after having paid a car service, I found the first troubling thing, which was that my doors were unlocked, my car and my belongings it contained completely unprotected. When I got in my vehicle, I found the next and most offensive (at that point) issue, an invoice showing that they had changed the oil, completed an inspection, etc. I was beyond upset, so went into the dealership and demanded that whatever manager was on duty make a note on the invoice that the work hadn’t been done and sign off or initial it as verification. While I didn’t actually have to pay anything when I picked up my vehicle, I had prepaid for a specific number of services, and this was deducted from that prepaid number. This is fraud, claiming that work has been done which hasn’t and charging my account (whether it was a charge on a credit card or a charge applied to a prepaid credit is irrelevant) is the definition of fraud. After the holiday I’ll be contacting AutoNation’s corporate office about the oil change and deceptive practices at time of sale, but this isn’t over. Ironically, as I’m writing this I got a notification from CarFax asking me to review my service at AutoNation Jeep, which now brings up new concern since now I’m curious how many other times this has happened and how many people have bought used vehicles thinking that it had been properly maintained by a dealership, but the work hadn’t actually been done?

Graham Hansen Dec 23, 2018

This was one of the worst car buying experiences I have ever had. I was contacted by the internet sales manager, Lauren Oar. She understood that I was only in town for ONE day and that I needed this transaction to be very efficient. She told me on the phone that she would have the car I was looking at pulled at and ready to test drive. My son and I came into the showroom and had to wait 20 minutes before the car was brought around. We were introduced to a different salesperson, she was very nice. After deciding that a bigger vehicle was preferred, we were told that the car we were looking for was at a "sister lot" and could be retrieved so we could test drive it. I said that was great. I filled out the internet forms for the trade-in appraisal and a couple of other different forms. I told Lauren that my son and I would go eat lunch and then return to drive the Grand Cherokee. After lunch, I texted Lauren to let her know we were on the way back. I asked if the Grand Cherokee was ready to drive. She did not respond. After 15 minutes, I texted her again. I asked if the GC was available and ready for us to drive. She told me no, someone had to get it from the "sister lot," and it could not be retrieved if we were not there. Two minutes later, I walked through the front door. I saw Lauren and asked her why she did not get the GC there while we were at lunch. She told me that she misunderstood and did not realize I wanted to see the car. So, after another 2 hours of waiting and being asked to fill out a credit application, they sent someone to the "sister lot" to pick up the GC. While I was waiting, Lauren asked me to go ahead into the finance department and sign the contracts for the vehicle! I was surprised. I asked her, "You want me to sign a contract and purchase a vehicle that I have not even seen, that is not even here?" She said, "Yes, it will save time. You can tear the contract up if you don't want the car. And you have 5 days/250 miles to return the car if you don't like it." I declined. She then proceeded to go to the sales manager's desk to mock my decision. The car finally got to the showroom. We drove it. We decided to buy it. We waited another 1.5 hours to get into finance to sign the papers to buy this car. Sitting in the finance office, the nice gentleman in here hands over a piece of paper that says because the car was purchased from another dealership we were not entitled to the "5-day/250-mile return offer." Hmmm. In addition, I was charged $600 for the process of the salesperson going and retrieving this GC from the "sister lot." At ANY point during the day, had someone said "You can drive 25 miles to a different dealership and go see this GC yourself and save a $600 processing fee," I would have done that. But nobody bothered to make it known that a "sister lot" meant "we purchase the vehicle then charge you $600 to drive it over here." That is shady. Lauren was rude and condescending. Not one time was I referred to by my last name. I was called Katrina the entire day. Not Mrs. X or Dr. X as is preferred when a person has earned a doctorate degree. Business casual takes on an entirely different meaning when walking into this dealership. There were a number of people in "AutoNation" uniforms, but there were some, including Lauren that perhaps do not understand what Business casual is. Tank tops, leggings, long pointed fingernails, shirts that expose the decolletage are but a few of the dress code faux pas that can be seen here. Perhaps the corporate managers should make a site visit.

Katrina Ocon Mar 10, 2018

Purchased an 06 H2 from this dealership.... I live in Ohio...... Asked multiple questions re condition of vehicle (body, paint, rust, interior, tires, etc) was told it had only one small scratch and that tires and interior was in great shape and everything was is working condition! When the vehicle was finally received more than a week after they received payment in full, there was 2 large dents with creases in them, the front tires were severely worn on edges and needed replaced, the spare tire on back was dry rotted and completely useless, the interior plastic trim is cracked everywhere! And in some places held together with... Get ready!.... Drywall screws!!! The windshield wipers were so hard and so much rubber was chipped out of them, I could've used them as bread knives! Two days after receiving the truck, the check engine light came on! Code P0101, that's when I found that the mass air flow sensor was so clogged with debris (leaves and sticks! Yes sticks!) that I had to replace it... The air filter had holes in it the size of walnuts (had to replace that too). The steering is so loose that the wheel turned at least a quarter turn before any turning was noticed in the vehicle (have to replace ALL steering components!)the salesperson made a comment about how "great" the vehicle drives. I Have to replace all brakes and rotors! And the back passenger window does not work! Hell.... It didn't even have a button in the door, just a hole where one used to be.... So had to replace that too! Both headlights and brights had to be replaced.... And on top of all these things....... More than 6 WEEKS AFTER RECEIVING PAYMENT IN FULL I still had not received any title work! When I called and spoke with Crystal, I was told. "I'm really behind".... "more than 6 weeks behind" on title work! Still somehow, no one ever apologized.... No one ever called to see if I was pleased with my purchase,.... Probably because they were well aware of the condition and didn't want to hear me complain.... But I called anyway and complained.... Still, no apologies.... I had to reapply for my temp tag due to a title clerk who is apparently inept at her job and even more inept with dealing with customers..... MY ADVICE IS, BUYER BEWARE OF THIS DEALERSHIP!! would never recommend this particular dealership to anyone. But hey.... U got your money! So, who cares, right?

Helios Furion Aug 17, 2017

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