Airbag recall , had a issue with heater/ a/c controls. And had my Transfer case serviced. I payed out of pocket for the later that’s fine . After inspection next day the tec didn’t replace the intake manifold cover and the issue with heat/ a/c not resolved.. called the dealership talked with Jason Weber service Advisor. He’s like yea I have your engine cover sitting next to my desk. You can pick it up anytime. I’m very picky about my vehicles and maintenance. That said Jason just brushed me off. Not Cool . I bought that Jeep there brand new and have always promoted that dealership.. NO MORE..

They got me in and out as promised. Great experience.

I had my car service on 12/30/19 and was treated really well. I was given a time estimate and the Service Department met that estimate with flying colors. All work was done well.

Excellent experience! Dan, Allan and the GM went above and beyond to help me get into my new vehicle. This is my second vehicle from AutoNation Chrysler Jeep Broadway. No complaints here! Highly recommended! Join the Jeep Family! A-1 Service!

Great experience trading vehicle. With the help of Dan and Allan I was able to get EXACTLY what I wanted in a car. I highly recommend this Jeep Dealer if you are in the market for a new Jeep!

Good service. The buying process was smooth. I will recommend this dealership.

Great service friendly staff

They refused to sell us a vehicle for the advertise price. It was a bait and switch just to get us in the door. Do not buy vehicles from this place.

BAIT AND SWITCH! They are dishonest about prices and do not honor advertised prices. Do no not purchase vehicles from this place. Very disappointing.

My heat/cool fan has been working only intermittently and had recently gotten worse. I made an early morning appointment for December 6th. Dropped the car off the night before since I had to work the next day. I called the morning of the appointment to offer more information on the issue. I had to call mid afternoon for an update as I hadn’t heard anything. I was told my car was still not done and would most likely not be fixed that day. I ended up going to get my car around 5 as they were waiting on warranty information to see what would be covered. Zeke was supposed to call me the following Monday to let me know what Jeep had decided. I did not receive a call and finally called the week after. I was told they were still waiting on warranty information over 1 week past my original appointment. I expressed concern with needing my repairs completed before heading to the mountains at the end of the month since the fan only works some of the time that affects the defrost and the heat. It has been a cold month driving my Jeep. Zeke told me he was emailing Jeep again that day on my behalf. I still had not heard back and called again on the 23rd. Another service advisor answered and took a message as Zeke was with another customer. I was unable to answer my phone as I was at work. Unfortunately my voicemail was full but there was never another attempt to contact me again. My original appointment was over 3 weeks ago. Very disappointed that it is apparently very difficult to actually get my car fixed.

I am very pleased with the service. Made appointment for 7 am I was out the door 745. What I like about the waiting room very clean comfortable. The service person John very friendly and knowledgeable about my car, services that recommended. Very pleased this time.

If I could rate it less than 1star I would. We bought a new Jeep and from the day we drive it off the lot it has had problems and they want to charge us every time to loot at the issues under warranty. We prepaid for our oil changes and booked our appointments months in advance. It took over 2 hours for an oil change then a couple days later the car was over heating. The mechanics never put the cap back on and there was no coolant left in the car ! Worst experience and ruining our family Christmas together causing unnecessary stress. I bought a new car to avoid car stress.

Excellent service for my vehicle and me. I make appointments and they are always ready for me and extremely knowledgeable about my vehicle.

I had a leased Grand Cherokee that I ended up buying. First American vehicle so I'm skeptical of quality and service. I took it in for an oil change and was told I needed to replace the radiator, the original quote I received was just shy of $2k. Luckily I had a Vehicle Protection Plan. That price is a little steep regardless. When I got the car back, I was told I needed to replace the steering rack. Another $2k. This car had 38k miles on it and has never been used for anything other than commuting so I'm not entirely sure why so much work was needed, conveniently, AFTER I had actually purchased the car. This has eroded my confidence in American cars which was low to begin with. However, I've never had an issue with my Jeep and my service advisor Rod, was outstanding. He is good at building trust and rapport which these days, just doesn't exist. If you do need service, I'd recommend speaking to Rod. Overall I'd recommend this dealership to someone and from a sales perspective, Lauren Oar. She is phenomenal and diligent.

Great experience buying my 2019 Grand Cherokee Overland at AutoNation Jeep on Broadway in October. I brought it in for some minor warranty work on 12/18/2019, related to the Stop/Start feature. Work was completed and now everything is working great! Zach Perry was my Service Advisor and handled everything in a very professional manner. He under promised and over delivered!

Consistently receive excellent customer service, from the time I check in until the time I pick my car up. Repairs are done correctly the first time, no hidden charges, the work is explained to me in advance and my car is returned when promised.

They took my car in for service as soon as I got there! Rod Riverva kept checking on me and letting me know what was going on!

Great service, finished my Jeep hours earlier then originally discussed

Slow service. Shuttle not available. The technician took lunch thus delaying the repaire.

Worst service ever I waited over 3 hours to get a scheduled oil change done. My Becker smelled like oil inside and had stains I had to clean. Lastly the window sticker inside was for another vehicle I wonder if they serviced my vehicle correctly Worst service ever !!

I had to wait over 3 hours to get simple oil change oil stains inside wrong paperwork

Great service as usual. Always in and out with great communication.

Prompt and efficient. No appointment.

I had a great experience here with Matt as my service advisor for the day. He went above and beyond for my maintenance appointment. He even went over my warranty policy with me and what to expect with any more car trouble as far as the warranty is concerned (which never happened when I bought the car and warranty). Overall this was a great experience I would definitely recommend this location for vehicle servicing.

Excellent service and communication all throughout the process

Keith was a pleasure to deal with, greeted me with a smile, assured me my Jeep would be done when promised and made the entire experience pleasant.

Great service. it was done on time. It was done well. The service advisor got in touch with me right away.

Friendly staff that made buying Easy!!!! Very clean facility with.a top notch staff.

The staff and the service department went above and beyond, in repairing my car! The problem with the car had NOTHING to do with Autonation but they still were able to repair and get thecar back on the road all under warranty! I did buy thecar from them, so I say the integrity of their actions prove to be exceptional! Also, wanted to state , it was an absolute delight and honest experience to work with Bridget Buchan in the Service Dept.

I like that these guys get me in fast and out fast. They are always friendly and helpful.

Jim has been terrific! I?ve been into AutoNation Broadway for the same electrical issue (Infotainment/HVAC Computer - No fault of Autonation Jeep Broadway) and Jim handheld the process from start to finish. He was able to finally get the unit replaced despite my failed efforts going to FCA directly. FCA, who was the roadblock, would not authorize replacement and kept saying there is a software update coming. After a bad customer service experience with FCA directly, Jim took the reigns and was able to obtain replacement approval through service contract. He and AutoNation Broadway have provided excellent customer service through the entire process. This allowed me to remain calm and patient, while they did the heavy lifting. I couldn?t be more pleased with the experience. I?ve been going to Autonation Jeep Broadway for years and the service has always been excellent! I greatly appreciate the support.

Excellent Service! Was serviced within initial timeframe given to me

Needed an alignment. Got an appointment easily and the workv was completed vwhile i waited. Staff is friendly, knowledgeable and professional.

I purchased my Jeep at a different dealer with a recall on its steering damper, so I got it repaired at AutoNation Chrysler Jeep of Broadway in Colorado. Keith was knowledgeable and did an excellent job at explaining the repair process.

The service rep(Keith) was amazing. He listened to my issues and took care of them. He even went to bat for me on some software updates that Jeep said was out of warranty. Not happy with Jeep and their products, but have a great dealer that helps take the sting out of a problem car with transmission issues and software glitches. This should not happen in a one year old car.

We recently purchased a new Cherokee. Dan and Nate were absolutely fabulous to work with, and went above and beyond to make our experience a great one. We have purchased several vehicles through this location, and every time we're in the market for something different we always go back to see Dan M. in sales. He is 100% dedicated to customer service, and is a joy to work with. Nate in finance couldn't be more personable, and we enjoyed how he made the process seamless and less stressful.

Derek was wonderful, called me when I did an online inquiry. We negotiated a little via email. negotiated more in person, feel we got a great deal. Everyone at dealership was friendly and helpful.

Dan M. in sales is our go to guy for any new vehicle purchase. He is fabulous to work with and we wouldn't consider going anywhere else. Nate in finance was so personable and made that process seamless and not stressful at all. Thank you so much!

I had a great first time car buying experience. Both Austin and Jeromy showed patience and professionalism in helping me find the right car within my budget.

Overall I had a great experience at Auto Nation. The sales person Alexis was great and let me look over the car for as long as I wanted. The only issue I had was there was some damage to the back bumper even though the external inspection by the shop said they did not see anything. I was also a little disappointed that an owners manual was not included with the care either. Other then that the experience was great and I was treated well. The vehicle is running well so far and did well in the snow the last few days.

Quick, professional and perfect service, thank you!!

awesome sales team, wonderful service staff..

They were fast and professional when I sold them my car. Overall a great experience working with them.

It took more than 6 hours for an oil change and tire rotation. I have to call to check because the service advisor didn?t.

I have been bringing my 2015 Grand Cherokee to Auto Nation for several years for oil changes, etc. I have always had good service and friendly treatment. My last visit was especially rewarding. Jim, my service attendant, was especially helpful. My service was somewhat delayed because of volume. Jim was very apologetic and gave me a 15% discount on the oil change for the inconvenience. Thanks again, Jim!

Keith Currell provided great customer service throughout these time my vehicle was recieving repairs.

HORRIBLE Experience with a fine ending. First of all we had a recall so we had to go to the dealership, we had been here one time before and thought it was good so we went back. We made an appointment a month ahead for a catalytic converter recall and I asked for an estimate for back windows. The person never told me there was any cost for the quote. Drop off was normal and then we waited. We received a call the next day saying our car might not be ready they would need more time. On the 2nd day they had it I received a call it was not going to be ready by the end of that day either, they needed parts, they were 24 hours behind. On day 3 they called again, this time to tell me there was $2700 of additional work our Jeep needed but we could purchase an extended warranty from them if we wanted, also it was $400 for the window repair and did we want to proceed with that repair. We told him no thanks not today. He called back again and said the car was actually ready now. ?? When we arrived to pick up the car that was in for a recall we had a $145 bill, this was the cost for the quote we were never told about, not when we booked the appointment, not when I spoke to the service department on at least 5 different occasions in the 3 days they had our vehicle. I left flustered, getting into my car there was paint on the door, the seat, the steering wheel and the passenger seat!! What? The very nice kid in the service area, Daniel, worked to get all the paint out of our car. We had nothing painted so why there was not paint IN our car was a mystery. Driving home our car now smelled like burning marshmallows and rotten eggs obviously when I got home my husband called to speak to a manager. He was on hold for 10 minutes before being told they were all in a meeting and he would call him back. Not getting a call back, my husband drove back there and spoke to Matt, the manager on duty. The only reason this review is 2 stars and not 1 star is that Matt agreed we should have been informed there was a cost for the estimate up front and not surprised at pick up. Oh and the burnt marshmallow rotten egg smell is totally normal with a new catalytic converter and we should have been told at pick-up, no answer about the paint. ?? Bottom line, the turnaround time to repair our car was 3 days!, the communication was beyond terrible, there was paint IN our car which had to be cleaned up and we were overcharged. Had my husband not driven back there we would not have been refunded. Just go somewhere else and save yourself a ton of hassle.

Made an appointment online a week ahead of time, which was very easy. I signed up for a package for my 40,000 mi service. I wrote a comment that I also had several other things that I wanted addressed during the appointment (a tire noise and hands-free connectivity issue). Day of the appointment, I arrive and the customer service person tells me that the additional items that I wanted address are dealt with in a different department and I would have to schedule another appointment or leave my car for the weekend. Had I known this was going to be an issue, I would have made it a point to schedule this at the same time as my other service, that?s why I noted it when I created the original appointment. I agreed to wait for my vehicle and was told that it should take about 1.5 hours for the vehicle service. After 2 hours and 45 minutes, I still had no update on my vehicle. I don?t mind waiting, however, if it was going to take nearly twice as long, I should have been updated. A manager noticed how long I had been waiting and told me that someone was preparing my paperwork. I was then informed that the original customer service representative that was helping me was on lunch, maybe that?s why I hadn?t seen him for over an hour to ask for an update? Finally, I got back in my vehicle and the tire is still making a noise in the same spot despite the fact that tire rotation and other part inspections are supposed to be included in this service. Nice facility but the free popcorn and coffee did not make me feel better about the lack of quality customer service.

HORRIBLE Experience with a fine ending. First of all we had a recall so we had to go to the dealership, we had been here one time before and thought it was good so we went back. We made an appointment a month ahead for a catalytic converter recall and I asked for an estimate for back windows. The person never told me there was any cost for the quote. Drop off was normal and then we waited. We received a call the next day saying our car might not be ready they would need more time. On the 2nd day they had it I received a call it was not going to be ready by the end of that day either, they needed parts, they were 24 hours behind. On day 3 they called again, this time to tell me there was $2700 of additional work our Jeep needed but we could purchase an extended warranty from them if we wanted, also it was $400 for the window repair and did we want to proceed with that repair. We told him no thanks not today. He called back again and said the car was actually ready now. ?? When we arrived to pick up the car that was in for a recall we had a $145 bill, this was the cost for the quote we were never told about, not when we booked the appointment, not when I spoke to the service department on at least 5 different occasions in the 3 days they had our vehicle. I left flustered, getting into my car there was paint on the door, the seat, the steering wheel and the passenger seat!! What? The very nice kid in the service area, Daniel, worked to get all the paint out of our car. We had nothing painted so why there was not paint IN our car was a mystery. Driving home our car now smelled like burning marshmallows and rotten eggs obviously when I got home my husband called to speak to a manager. He was on hold for 10 minutes before being told they were all in a meeting and he would call him back. Not getting a call back, my husband drove back there and spoke to Matt, the manager on duty. The only reason this review is 2 stars and not 1 star is that Matt agreed we should have been informed there was a cost for the estimate up front and not surprised at pick up. Oh and the burnt marshmallow rotten egg smell is totally normal with a new catalytic converter and we should have been told at pick-up, no answer about the paint. ?? Bottom line, the turnaround time to repair our car was 3 days!, the communication was beyond terrible, there was paint IN our car which had to be cleaned up and we were overcharged. Had my husband not driven back there we would not have been refunded. Just go somewhere else and save yourself a ton of hassle.

First and foremost I never write bad reviews because I work in customer service myself but this one is one I can’t get past without mentioning our experience. BUYER BEWARE!!! Check over everything!!!! There is a saying bad things come in 3s..... well that was definitely the case for us... actually in our case it was 4 bad things.... when dealing with this Autonation location.... Please please please make sure you check over EVERYTHING before signing the waiver stating that you assume responsibility to buy a vehicle “as is” as not doing so may cost you more then you bargain for!!! We recently purchased a used 2019 Jeep Wrangler Rubicon Unlimited with 15,500 miles from the Autonation on Broadway in Littleton. While the associate helping us was very polite ... we were less then impressed with the overall attention to detail this dealership had/has when evaluating trade-in vehicles that they then sell. The vehicle that we purchased has a light bar on it (put on by previous owner) but Autonation FAILED to check that it actually worked!! When we investigated the issue the day we were at the dealership it was determined that the “wiring harness” that connects the light-bar to the vehicle was not there, thus the light-bar did not work. Why check to make sure the lights work when you don’t check to make sure that ALL the lights work!?!? We were told that there was nothing they could do because the company the light-bar was purchased from was not one that they are contracted with and they would not able to order the part and “fix” it for us. They missed the fact that the center console lever was broken, luckily I was able to repair the damage myself. Granted the day I purchased the vehicle I didn’t open the center console (my oversight) due to the issue we were focused on regarding the light-bar. Third and most expensive!!! One of the tires (which looked to be in great shape) started losing air the day after we purchased the vehicle... it had gotten really cold the night before so we kept an eye on it the next day to make sure it didn’t lose more air..... which it did.... I took the vehicle to Discount Tire to have them check for nails and they discovered that the tire didn’t have a nail... it had a “road plug” in it!!! When asked if it would be able to repair it they said no as the “road plug” had damaged the bands in the tire and had to be replaced to the grand sum of $552.80 FOR ONE TIRE!!!! When I asked what criteria they used to evaluate tires on trade-in/used vehicles they stated they check tread depth, tire pressure and side walls for damage.... make sure you check the treads themselves for nails or other damage they do NOT do this!!!!! So in addition to buying a new “used vehicle” which was already pricey enough.... my husband and I also had to shell out an additional $600 to “fix/repair” everything that Autonation missed!!!! And last but not least.... the vehicle came with a “tow hitch extender” which they said should be easy to remove if we so chose to do so... which we would’ve done had they given us a key to unlock and remove the hitch from the vehicle.... when they purchased the vehicle from the previous owner they failed to obtain the key to unlock the hitch for “easy removal” so we are going to have to pay to have the hitch removed because we can not do it ourselves!!! Seriously what are you doing!????? I realize that we as buyers missed some things, but come on this is silly!!! What kind of customer service is this??? My biggest concern is if this is the non-critical stuff you missed.... what else did you maybe miss that could be really important or maybe even compromise safety???? It makes me question the whole purchase!!!! The management at the dealership did NOTHING to compensate for the issues and did nothing to help us correct the problems because “we acquired their vehicle as is”.... This was not our first purchase with Autonation... but this maybe our last as this experience was extremely disappointing. BUYER BEWARE!!!

Can't get much worse than my recent experience, so horrible would be an improvement. After bringing in my 2012 Jeep Grand Cherokee SRT for a transmission fluid leak, I was told my car would likely be done the same day when I dropped it off at 7 AM on Friday, October 11th. Didn't hear from the service advisor until I kept calling, and my car wasn't even looked at until late in the day, and I was forced to leave the car another day-unacceptable as I rely on my car for my work. In Autonation's defense, they did give me additional credit, but my car is now making more noise than it did when I brought it in, although the leak seems to be repaired. After talking to Bridget, she did update me continuously on Saturday, but only after me calling several times on Friday. Very unsatisfied, and candidly, after spending close to $1K to get my car fixed, I expect better service. I can't believe I'm doing this, but I am scheduled to have another problem with the cooling system fixed next week, but was hesitant to give Autonation more business and another chance-I need to have my head examined.

this dealer principle isn't willing to fight for the customer after the sale. . Chrysler puts parts on national. back order and customer is without their new vehicle for 4 months . this is unacceptable customer service. if star parts can't give you an eta then you should have beating the he'll put of your dealer rep daily. your dealership has already beeb sent on Facebook around the world at this point. and it will be a daily missuon to slam you because of your 2 star award winning customer service.

DO NOT BUY A VEHICLE FROM THIS DEALERSHIP. My husband and I were excited to purchase our first vehicle, a brand new 2018 Jeep Compass, from this dealership back in November of 2018. The sales rep that we originally worked with was amazing, but everything has quickly gone downhill from there. We haven't seen our car in 4 months. It has been in the shop since JULY waiting on a part that apparently just doesn't exist. We have been contacted about once a month, given an "ETA" on the part, then don't hear anything until the next month, when we're basically given a new ETA. My husband and I have reached out to Chrysler for assistance and have had a horrible experience with that as well. We were told today by the regional Chrysler rep, Chris, that Chrysler would absolutely not work with us on a buy back for the vehicle and that the part we are needing (an instrument cluster) isn't even available in the US. So, where the dealership is conjuring up ETAs to give us in that case is a mystery in itself.. Chrysler and Jeep are lying, deceitful, and don't care about their customers after their sales are made. Please save yourself the stress and frustration and go buy a reliable vehicle somewhere else.

has screwed over family by selling them a lemon and doing nothing to fox the problem

DO NOT BUY A VEHICLE FROM THIS DEALERSHIP. My husband and I were excited to purchase our first vehicle, a brand new 2018 Jeep Compass, from this dealership back in November of 2018. The sales rep that we originally worked with was amazing, but everything has quickly gone downhill from there. We haven't seen our car in 4 months. It has been in the shop since JULY waiting on a part that apparently just doesn't exist. We have been contacted about once a month, given an "ETA" on the part, then don't hear anything until the next month, when we're basically given a new ETA. My husband and I have reached out to Chrysler for assistance and have had a horrible experience with that as well. We were told today by the regional Chrysler rep, Chris, that Chrysler would absolutely not work with us on a buy back for the vehicle and that the part we are needing (an instrument cluster) isn't even available in the US. So, where the dealership is conjuring up ETAs to give us in that case is a mystery in itself.. Chrysler and Jeep are lying, deceitful, and don't care about their customers after their sales are made. Please save yourself the stress and frustration and go buy a reliable vehicle somewhere else.

They are unable to fix what they sell. My kids bought a brand new Jeep in November of last year. It has been sitting on the lot since July because they cannot seem to find the part to fix it. That is a huge reason NOT TO BUY A JEEP! I’m sure they are still selling new ones but can’t fix the ones needing repairs!

I scheduled my appointment a week in advance and reserved a rental car. When I dropped my car off there was no rental car available so I was without a vehicle for 2 days. My Jeep is under warranty and needed a software update their price $350, contacted 2 other dealerships one said it would be free the other said it would be maximum of $75 if they had to remove the stereo. I had a whistling in my window and they said they didn't see any physical damage and couldn't recreate it so they gave up. Left a voicemail for both the Service Manager and General Manager of the dealership to call me back have yet to have them call me back. Trying to contact the Service Department by phone is a joke because they never answer (called over a dozen times). When my car was ready waited 45 minutes for their "shuttle" (which is actually a dirty minivan) and was told the guy went home for the day but at least they reimbursed my $25 Uber fare. 2 days without a car, lack of communication and prices higher than their competitors. Will be taking my business elsewhere in the future.

Great and quick oil change service with great people.

Usually it is a great experience and you are able to get in and out without concerns.

Sales staff was wonderful, service was absolutely the best in helping me pick out accessories! Finance team was terrific!! Overall great experience will buy my next car here at Autonation Broadway!!

Keith Currell In the service department is awesome

Purchased a Patriot with six oil changes. Five were performed at point of purchase but the 6th one on S Broadway. Big difference. Appt scheduled in 3 days, at my time, and in/out in under 60 min. Wow! I'm a customer for life with that kind of service. You all are just SO NICE!

Work done while I waited, and done in a very short time.

I had a great experience here. Excellent customer service especially by Bridget - the service advisor. They are organized and very professional!

Recent visit to dealership was impersonal, clunky, inefficient, and not customer focused. Dealership did reach out showing that they care about these objectives. Jeep was presented before being ready, problem not solved in one visit, two keys accompanied service visit and one was forgotten upon return. Dealership doesn't seem well equipped to complete wish list/extra convenience type requests (those items that you want to get taken care, since vehicle is there for functional repairs).

The service was great. They are upfront and honest and do not try and hide anything from you.

Very friendly employees. Weren?t able to find the issue, but they were very thorough in trying.

Fast and friendly, Great Service.

They kept the appointment on time and finished the service in very good time.

Had issues with my car, have the Mopar extended warranty, so I took it in to Autonation to check it out. The warranty is great FWIW. At the end of the first day, I received a call that they never got to my car. And, since it hadn't been diagnosed, a rental couldn't be provided to me as my warranty provides, so I could come and pick it up. Problem was, I had no ride and it was near closing, with traffic a ride share there to get my car wasn't going to work. The next day I received a call in the afternoon, the car was in service, it had a electronic part gone bad but they didn't have it, and on top of that, they didn't have a rental car to provide as my extended warranty provided, and they were no longer allowed to use Enterprise like they sent us previously. Disappointing, two whole days without a car, I made the best of it since I wanted it back for the holiday weekend. Day three got the car back, they were very courteous and professional, thanking me for my patience but honestly, what choice was there? Not the best experience to say the least, not sure why it went so sideways but I was fortunate to be flexible at the time.

brought my "new" 2006 in for past recalls that were not done. I did not buy the jeep from this dealership, but they were very helpful and thorough. Several people, although mostly Bridgett, went beyond in giving me info about jeeps. I am a novice. I spoke to her about steering issue, and she got it fixed for me for much less than I expected. I will return to this dealership for future servicing.

Excellent service as always, that?s why I take my car there.

Okay, so first of all, good try with the screening software for publicly posted reviews. I run an online marketing business and know this game. Because this is one star, someone is going to actually read this and send me some BS email about how sorry they are, blah dee blah blah. And then I'm going to copy and paste it onto Google for the rest of the world to read. TL;DR: GO TO LARRY H. MILLER JEEP AND SEE GARY (ecoDiesel) OR HIS SON (normal Jeeps). On to the show... Should I start where Autonation held me hostage for 5+ hours promising me a loaner every few minutes? Or when it took them 36 hours to do a basic oil change and I still ended up driving to Summit County with engine cleaner instead of oil? I guess it was nice that their service department manager called me on his personal cell phone to tell me to get an oil change, immediately (Yay! Even more waiting for more service! Hopefully my car isn't too f'ed up!) I think I'll start with the fact that they had my car for over 15 days, and DIDN'T FIX ANYTHING. It happened when I dropped my car off before heading out of town for a week. When I came back, my car was still not ready. Because they were so worthless the first time in getting me a loaner car or putting me in a rental, I rented my own car for Day 1. Then Day 2. And finally days 3-5. After all this time, and all the money I personally spent on a rental car because they wouldn't compensate me.... drumroll please.... THEY DIDN'T FIX ANYTHING! I took my car to Larry H. Miller Jeep last week, where they put me in a rental car IMMEDIATELY. LHM fixed my car in three days-- no hemming and hawing about the work. No explaining how they have to order this part or that part. No complaining about warranties and approving claims and on and on an on... LHM provided nothing but real service where Autonation was a complete and total mindf****. And, at LHM, I paid nothing but my warranty deductible of $100 because Larry H. Miller paid for the rental. BOTTOMLINE: they have great reviews because they're using a ratings-based screening service that filters 3-star and below reviews to an email follow up, and 4+ reviews get posted online. But everyone *thinks* their review is getting posted. Just another way for them to screw you over without actually doing any work! :)

Joe L. is highly knowledgeable and went over every detail with us. This was the best and most fun time I've ever had buying a new vehicle! Jeromy in finance was so awesome and thorough, and we left completely satisfied with our experience! I highly recommend this dealership. I'm also in customer service, and they do it RIGHT!

The master tech told us that nothing was wrong with our car but yes they seen the antifreeze leak. But they couldn't do anything unless it was pooling. Really this is how you run you ship ,? They lady I spoke with was patient with me but brain washed. And the Master tech don't know anything. [non-permissible content removed] now we have to find a dealer who cares about the customer. Thanks for not even trying guys.

Traveling thru area from AZ noted car needed service. This dealership very accommodating and service Rep. very professional. Facility very clean. Good experience..

had oil change, however did not need it. purchased the 4 changes in a year only put a few miles on and needed to get a change so I can get another in January prior to the two years. Will never get caught up in another purchase like this. Waste of money due to a low mileage driver.

This is my second Jeep product and I used to use Centennial Jeep/Chrysler but now living further west I tried Broadway Jeep this time and was very pleased. Zach is very knowledgeable and never forgets to call you back or make good on his promises. The facility is very nice as well and feels a lot more cozy than other dealers I've used for service. Definitely will be back.

Excellent customer service!!

great, friendly service. everyone’s easy to work with and they just make it a fun experience. 3rd car bought from them and we will keep going back. Thanks Austin for your great customer service!

Allen Tamag is very knowledgeable and is a very nice and kind. I didn’t know what I wanted. And he didn’t rush me into purchasing a car. Which I greatly appreciate that! He answered all my questions. Thank you so much Allen I love my new Jeep Cherokee. Brenda Mcdonald

For some reason they are brushing off the We Owe portion of the agreement. The We Owe agreement required it be fulfilled within a week. It has been a month and a half. After repeated calls and emails, they still have not fulfilled it. They keep stating that it will be fulfilled "soon," or that they have to wait until after the end of the month (twice now), or that they need to speak with some other department, etc. The list of excuses is getting too long. Nice sales reps, but the company does not seem to stick to contractual agreements. This is a big red flag. The sales reps I worked with were pretty good, and I do like the car I got (despite a bit of maintenance needed after purchasing).

Always professional and through. Jim is a great value to the Broadway Jeep Service Department. He always ensures my vehicle is taken care of in a timely manner and all work is performed. I would not take my vehicle to Jeep if Jim was not there.

The sales reps I worked with were pretty good, and I do like the car I got (despite a bit of maintenance needed after purchasing). However, for some reason they are brushing off the We Owe portion of the agreement. The We Owe agreement required it be fulfilled within a week. It has been a month and a half. After repeated calls and emails, they still have not fulfilled it. They keep stating that it will be fulfilled "soon," or that they have to wait until after the end of the month (twice now), or that they need to speak with some other department, etc. The list of excuses is getting too long. Nice sales reps, but the company doesn't seem to stick to contractual agreements. This is a big red flag.

I had put off scheduling this appointment because this dealership doesn't have loaners and I work using my car. It was difficult to find a day that I could be without my car. I explained this when I made the appointment and when I dropped the car off. I was given a ride back home and back to the dealership. Unfortunately, even though I stressed how important it was that I get my car back in one day, I was not able to pick it up until 9AM the next day. It was frustrating because I had to initiate all the follow up calls. I also had told them that my name was misspelled and they promised to correct that (it's still wrong on this email).

The sales reps I worked with were pretty good, and I do like the car I got (despite a bit of maintenance needed after purchasing). However, for some reason they are brushing off the We Owe portion of the agreement. The We Owe agreement required it be fulfilled within a week. It has been a month and a half. After repeated calls and emails, they still have not fulfilled it. They keep stating that it will be fulfilled "soon," or that they have to wait until after the end of the month (twice now), or that they need to speak with some other department, etc. The list of excuses is getting too long. Nice sales reps, but the company does not seem to stick to contractual agreements. This is a big red flag.

Oil change - good experience as I didn't have an appointment and the wait to given was accurate and appropriate for the day and time visited.

THE LADY THAT CHECKED US IN FOR SERVICE HELPED ME TO GET CONNECTED TO THE JEEP'S PHONE SYSTEM, SOMETHING I WAS UNABLE TO NAVIGATE FOR THE FIRST 2 YEARS THAT I HAVE OWNED THE JEEP. NOW I CAN MAKE CALLS AND GET CALLS. THANK YOU "SERVICE WRITER". SHE WAS EXTREMELY HELPFUL!!

When i walked in to get my engine light checked i was greeted quickly and they listened while i explained my problem

Great service and the service writer was very personable. Thank you

Sales staff were great. Very helpful and professional. Nate and Jon get an A . Process took way too long. There has to be a way to lease a car in less than 5 hours!! Despite that, I was happy with the end result.

total RIP off in service department

We brought my Cherokee in for an oil change and to service the airbag light. We dropped it off in the morning and picked it up at 5. They completed the work we asked them to do and did not charge us for the aribag service because they could not find a problem.

AutoNation Jeep on Broadway was efficient, knowledgeable and provided a great update on my vehicle after its recent LOF.

Great Service at the Littleton location. Fast and efficient.

Jacob and Joanna were great to work with on our new Rubicon. This is the first time buying a car where I was counseled in ways to save money. I will be back for sure.

Jim Geiselman was courteous and professional. The repairs were done correctly and on time.

Have taken my Jeep there few times.. mostly for oil changes kinda hrs to screw that up, warranty work is a different story. The customer service is by far the worst I’ve ever encountered.. kept my vehicle for 3 plus days each time and I had to reclaim it before they were still “tracing” and issue.. I was a tech for mopar and know for a fact your techs suck. Do not waste your time dealing with this dealership or any other autonation dealership.

Needed to get my Jeep in for a quick turn around on and oil change, rotation and alignment. Finished up in under two hours...Great service..

Fantastic buying experience. Nathan and Kris tool care of all of our needs and where very professional and respectful of our time.

All of the employees were super nice and knowledgeable

I brought my liberty in to have the DS motor mount replaced. the dealership got me right in, completed the repair and gave me back my Jeep the next day. I should note that this was the third place I had called to get this work completed. the first shop couldn't figure out the what part to install. they got wrapped around the axle with my transmission type. I actually did bring my jeep to the Autonation closer to my house, but after 3 days of waiting (and listening to staffing problem excuses), I picked it up and brought it to Autonation on Broadway. it was refreshing to hear "we got it." I deleted the other Autonation dealership's phone number from my phone since I can't see going back there (3 miles from my house or not).

They serviced my car recently. Bridget was awesome. She was able to get me a loaner vehicle and most of the repairs covered by warranty. Her customer service was exceptional. Thanks!

Great. friendly service. Ease of getting appointment. Quality workmanship.

From start to finish I received excellent care. I was kept informed each step of the way through selection of vehicle to purchase of a vehicle. Patrick my sales representative truly went above and far beyond providing support through the entire process. I became a loyal customer based on my experience and you should all be proud of the staff who work at the dealorship. They all truly did everything it took to provide support to me and get me a vehicle I wanted and at an affordable price!

the wait time was what they said it would be although I was early they still took me in great

Very good on both the quality of the staff and the quickness.

I would absolutely recommend AutoNation! I have never worked with AutoNation before, but we came in to look at a Volvo XC90 w/ a trade in and I was pleasantly surprised with how hard they worked to get me in it. My situation was challenging to say the least. They even worked around my loan to make it financially sound for me. Their offer on my trade in was way more then what I expected which helped my financing! Thank you Auto Nation for getting my growing family in a vehicle that we can be happy in and reducing our monthly car payments by $200 dollars! This process was an iconic experience.

I would absolutely recommend AutoNation! I have never worked with AutoNation before, but we came in to look at a Volvo XC90 w/ a trade in and I was pleasantly surprised with how hard they worked to get me in it. My situation was challenging to say the least. They even worked around my loan to make it financially sound for me. Their offer on my trade in was way more then what I expected which helped my financing! Thank you Auto Nation for getting my growing family in a vehicle that we can be happy in and reducing our monthly car payments by $200 dollars! This process was an iconic experience.

Jesus (salesman) and staff were very helpful when we purchased our vehicle under difficult circumstances! They were compassionate, fun and made sure all our t's were crossed and i's were dotted and the service staff has been helpful as well!

Wow, great people to buy a car from! Nathan, the sales rep. who worked with me from start to finish made sure that I was happy with the car I bought. The car I had first selected turned out to be unsuitable for me, and they were able to find another car in the Auto Nation dealer network that is just the right one for me! I highly reccomend Broadway Chrysler Jeep of Littleton Colorado to anyone looking for their next car.

I visited the service department to use the oil change package I had purchased. The drop off was fine, however the call I received an hour and a half later was very ridiculous. They were unable to remove the engine oil drain plug and would charge me $1100 to replace my oil pan. When I asked specifically what the problem was the person just kept saying that they didn’t know exactly what the problem was and it wasn’t anyone’s fault. I told them no I didn’t agree for them to charge me for the oil pan when there was no issue with it and I will come by to speak with them. They were very dismissive when I came in person to speak with service advisor. She kept repeating over and over that even the master technician was unable to remove the oil plug. I told them they were the last ones to tighten the oil plug as I have an oil change package with them. I told them I would take my vehicle back and take a look at it myself. When I crawled under the vehicle to see what the issue was I was very unhappy to see the damage they had caused to the drain plug. When removing the engine oil drain plug they had not only stripped out the plug but damaged with very badly. The work that was done was very poor and this dealership didn’t use common sense when attempting to troubleshoot removing the drain plug before moving immediately to attempting to charge me $1100 for a new oil pan when there was no issue prior to me using there service. I was able to remove the plug, change the oil myself and replace the oil drain plug with no need to replace the oil pan. I am disappointed because I had not long ago recommended this place and now after this incident I had to call some friends to tell them to stay far far away from this place. What kind of reputable place damages your vehicle, then attempts to charge you an exorbitant amount of money to fix something they broke. I have more of my oil change package left with them but it will cost me more in the long run to do business with them than to take my vehicle and business elsewhere. Stay clear of this place and their very shady service business practices.

Best service shop. they changed my mind about going to a dealership for service and maintenance.

Bought new srt8 2019 with scratch. Took in to fix still have scratch. Finance lady was rude.

Dropped my vehicle off for recall notice repairs for an 830am appointment which i had made the Tuesday prior. I went through the check in process and was told the repairs would take 4.5-5 hours to complete. I received a call from the service advisor 8hours later and was told that they were unable to make the repairs due to a weekend backlog and other issues that arose but if I would be willing to leave it overnight maybe they could get to it tomorrow. Maybe?! I asked what they were going to do for my inconvenience and was told "nothing". What is the point of making an appointment if you dont intend to honor it? I made my necessary arrangements for this. Then you have the nerve to ask i make changes to my schedule for a second consecutive day due to your failures.

Dropped my vehicle off for recall notice repairs for an 830am appointment which i had made the Tuesday prior. I went through the check in process and was told the repairs would take 4.5-5 hours to complete. I received a call from the service advisor 8hours later and was told that they were unable to make the repairs due to a weekend backlog and other issues that arose but if I would be willing to leave it overnight maybe they could get to it tomorrow. Maybe?! I asked what they were going to do for my inconvenience and was told "nothing". What is the point of making an appointment if you dont intend to honor it? I made my necessary arrangements for this. Then you have the nerve to ask i make changes to my schedule for a second consecutive day due to your failures.

We had a great experience here! Jesus and Kirk were incredibly accommodating and helpful!

I would like to give negative stars. Service department doesn’t know how to communicate with anyone. Between service Writers, technicians,or customers. I even received a phone call four days after dropping off my truck that they would like me to bring it in to get worked on. THEY ALREADY HAVE IT!! Just the beginning. I will finish my review after I pick my truck up and see how the rest of the story develops. You will get the whole story from the beginning. So far it’s not good.

Quick appointment for three recall items, able to provide needed parts on the scheduled day. Zero charges.

fast service and very friendly staff. I had no wait time

Top notch service department! Came from Houston and was used to expert service. We went to other dealerships close to us with our two Jeeps trying to find the perfect Jeep care and were unable to duplicate the expertise and customer service. We have now found it! We live in the mountains and it is worth our drive!

great team and great services

Purchased a 2019 Jeep from out-of-State. Autonation had the best price, ordered the vehicle immediately, and made the process very smooth. Vehicle arrived early, and Scott took care of all the details. Very easy process for us.

Friendly Service. Good facilities while I waited for my car to be serviced.

It was a recall repair. I would never again pay this dealer for any needed service or repair.

This was a routine oil change, etc, I waited and it took over an hour. According to service rep car is due for 5 yr maint, which I chose not to do until later and asked for a copy of the maint list, He gave a copy as I was leaving and when I got home discovered that it was not for my car, called immediately, left a message, no return call as of a day later.

Made a service appointment 3 weeks ahead of time for a recall and oil change. They had my car the entire day only to find out they didn't have the part to perform the service for the recall. They could have called me before I spent an entire day car-less only to find out they couldn't perform the service I had asked for. Seems pretty straightforward to me as to how they should have handled this.

The people were friendly enough, but they had no regard for my time. After we had agreed to terms for the car and all that was needed was for me to write a check, they strung me out for another 2 or 2 1/2 hours waiting. The car had only one key. During negotiations they promised a second key. In the month following purchase I contacted them by email about 7 times and called twice leaving a voice mail about the 2nd key. Of those contacts they responded once with an email promising the key. After the month I gave up and went back to the show room one morning to try to get action. They apparently had done nothing to get the key. I ended up spending the rest of the day sitting with the salesman as he ordered the key and driving across town to another Autonation dealership and waiting for hours as they made the key. I presume they were dragging their feet because the key was a $300 affair and they were hoping I would just go away. They wasted hours of my time when I bought the car and essentially wasted a day of my time getting the second key. Both Autonation dealerships had the same disregard for my time.

We almost always take our car to Auto Nation on Broadway where we bought it when we need service. They do a great job, are professional, are fast (they time appointments well), and are NICE, too!

Awesome experience except for the usual paperwork.

It was a quick process and I got the vehicle I wanted with all the features! Sissioko was amazing!

Bridget was amazing! She was courteous, knowledgeable and prompt.

The past two visits I have made to the service department, my vehicle wasn't started until the end of the day when I had an appointment early in the morning. Additionally, the second day it was there, the wrong water pump was ordered which took all day again to find that out. Keith the service advisor however did a great job with customer service in lieu of all the mishaps internally there. He provided a loaner vehicle at no cost which made it more palatable and he was responsive.

Brought our Jeep in for electrical repairs. Jim took the car in right away and took the time to understand the issues we were experiencing. The repairs were made within a day and there was no up-sell by Jim on any other repairs maybe needed or not. They did address a couple of recall items for free while the Jeep was there. Overall, great experience.

Earlier this week my 2019 Cherokee was in for a 10K mi oil change & software update(recall) ... my service advisor was very knowledgeable, attentive & courteous ... i was pleased with everything!

I received great and timely service.

They had my car for 4 days and then tell me the parts are back ordered for the warranty work needed for a month they should know this the first day they are not a good dealership

Excellent service with Bridgett. I have to tell you I usually sweat knowing I have to deal with a Jeep service department. By luck if the draw ( and no call back from the Arapahoe Jeep service department) I thought I would try the Broadway center. So glad that I did! Bridgett is the best!! She is doing everything she can to give above and beyond with customer service. I certainly hope your corporation keeps her around. She is a gem.

Patrick was incredibly helpful and made the decision to lease another car with Jeep easy. He listened to what I wanted and was honest and upfront with me on what I could lease according to my budget. I would recommend him to all my friends and family!

There was a lack of communication from when I made my appointment and when I showed up for my appointment. When I made my appointment I was told a loaner car was included in my service for the day due to a recall. When I first showed up they said they did not have a car available for me. (I would have made other arrangements if that was the case). They did find a car for me but it was FILTHY and had no gas. When I went to check out the tech did not go over my bill with me and tried to charge for the loaner when I was told it was included. This was one of the worst experiences? I have had at this dealership.

Very pleased with the service I received form the dealer

very friendly and professional

They were very friendly and time efficient. ............

I drove in from Longmont to discuss my software on my Jeep screen. I specifically stated I wanted to have apple car play. I called two times prior to the said appointment. I say for 90 minutes and they came back with my keys and indicated my software was upgraded. I got into my Jeep and there was no apple car play. I went back into the dealership and then someone came out and told me my radio and display from 2017 were not compatible. It was a huge waste of time. They were going to charge me $180 for the software upgrade but they indicated I got lucky because it was covered by warranty. They didn't communicate or understand the problem.

For me, buying a car/truck is never anything I look forward to. Always takes more time than I want to spend and usually not a fun experience. Thanks to Jon, Derek and even newbie Jake this was the best ever. I drove down from Longmont to test drive a truck I had been following and discussing with Derek for over a week. Unfortunately someone beat me there and I was informed when I arrived that someone was in the middle of making a decision. We did the test drive nerveless. After the test drive the truck did go under contract so it was lost to me. The good news is they found another option at one of their other locations. They drove it to Littleton for me to test drive. As it turned out, it was exactly what I had originally envisioned with more features than the original truck and for less $$'s. Win-Win for everyone. Long day but thank you Jon, Derek and Jake! Over all, everyone was very friendly and engaging. Thank you AutoNation Chrysler Jeep Broadway!!

Staff were very nice and accommodating during the buying process. The time it took to get approved for a loan was surprisingly quicker than past experiences at other dealerships. I'm super happy with my new car?

Best service ever! I will definitely refer my friends and family here. I have had my vehicle in for service several times and always leave 100% satisfied. The techs and service writers are the friendliest and best in the business and I appreciate their honesty, integrity and ability to keep my vehicle up and running whenever I need the help. Thank you!!

dreaded taking my truck to a dealership for repairs. turns out it was the best thing I could have done. after having bad experiences at another dealership that I bought my truck from I was told to give these guys a try & I have to say I'm glad I did. the mechanic I talked to knew exactly what I needed & had my part there & back on the road that day. highly highly recommend giving this place a try. especially If you've had subpar experiences elsewhere

I have owned my Jeep for a few years now and will always take it to AutoNation. My tech (John k) has always been spot on and always takes care of my baby. He makes sure she is ready for my next road trip and only fixes what needs to be done. It's great to have a shop that I can trust!

Best service department in the state hands down

Best service department in town! The service manager Justin creates an atmosphere of great customer service expectations and excellent master techs that can handle any and all vehicle concerns.

My total experience with automation Chrysler Jeep was absolutely perfect!! From the service advisor to the cashier five stars !!!

The service department was awesome! They went above and beyond to fix my Jeep. Everyone was so nice and helpful. I will never go anywhere else. Most definitely referring everyone I know!!!

I apprec iate the courtesy and professionalism of the staff.

Scott, Nate, Jeremy, and Chris Kelly. Outstanding help getting me off of my Harley after some serious medical set backs, and into a Jeep. All very helpful and outstanding to work with!! Much appreciated and highly recommended. This is the second vehicle I've purchased from this dealership.

Had to get a recalled airbag replaced..service tech was very friendly, and gave me a good estimate of the time involved for the repair. Very comfortable waiting room...I'll go back there for my next service. This is my first Jeep.

I had no appointment they got me right in and got the work done the same day

Tremendously inconvenienced by the recall. I asked the lady checking me in if I could get a free tire rotation for my inconvenience and she looked at me like I was crazy (the kind of look a teenage girl gives with an "as if"). The driver drove us all the way to 3rd and Broadway while another customer and I waited but we were closer to the shop. This attitude is the reason I no longer service my vehicle at ACJB

Friendly people and great services! Bought my Jeep Wrangler here and had them Lift and add OffRoad Wheels and Tires before I picked it up! Been fun ever since!

Very friendly and fast service. Detailed inspection and great quotes/information on upcoming service work needed. No pressure and informative.

All staffs we dealt with during our car purchase process were fantastic. Mr. Don Dodge especially was very professional, knowledgable, and accommodating. We asked lots of questions which were all answered thoroughly. The general manager and staffs make effort to say hi as well. So next time you search for a car, I'd recommend you go check out Autonation and ask for Mr. Don Dodge!

Service Representative was very courteous and made sure my discount coupon was utilized properly.

Bachir was great - allowing me time/space to.make my decision, while being attentive and answering questions as quickly as possible

Our experience with this dealer and sales person was absolutely outstanding. Best car burying experience I have ever had.

Usually buying a car can be tiresome if not a down right chore! having spent only approx 3.5 hours we walked out with a new (to us but used) car! We were able to speak to only one sales person and one closing officer, both of which were polite as well caring to do the best possible job on our behalf! Could not have asked for a better experience!

Had to take my Jeep in for a recall notice. Staff super friendly and accommodating!

Justin and the guys in shop are GREAT!👍

The staff is always helpful and they always service my Jeep in a timely manner.

First experience with Auto Nation. Got a service appointment the same day. Service was fast, courteous, and professional. Service agent was willing to discuss my questions without seeming rushed. Had a discussion with parts personnel while I waited. They were helpful, too. A great experience

Very organized. Make a appointment and be there. Works very well. From buying to service. I am impressed

I just purchased a 2015 Renegade. I currently have 17K miles on it. The clutch stopped working. So, I took it to my local jeep dealership and they diagnosed the problem as a busted master clutch cylinder needing to be replaced. They say the warranty wont cover it because the car is a 2015. Never mind the fact that there are only 17K miles on it. However, $600 in repairs later, it did not fix the problem. Jeep misdiagnosed my problem, and will not cover the unnecessary parts I had replaced. Now they are telling me its the flywheel that burned out. I am told the flywheel is covered under warranty. However, since the flywheel damaged parts that are NOT under warranty, the ENTIRE warranty is VOID. So, I have a jeep with LOW miles, incompetent service shop and a new bill for $3000 in repairs. The customer service department with MOPAR warranty has hung up on me, has talked over me, has told me they wont even talk to me about the issues unless my car is at the Jeep dealership. I had my car towed to my preferred transmission shop, as Jeep charged $200/hr in labor. At this point, I had to cash out my 401K to pay for all of this and Jeep has treated me like I am some major inconvenience to their shop. They have made it clear to me that they do not care about the customer, only their bottom line. As soon as I am not upside-down on this piece of **** Jeep, I will junk it and leave the Jeep brand forever. At this point, I am wondering if I need to hire an attorney to help me address the negligence and financial downfall they have put me in? Any advice on how to tackle this would be great

Sales department did their job and did it well. Service department however is the lowest level of business decency I have ever been subjected to. My wife's engine light went on and she took it in due to it being under warranty. The fault code was an ignition coil in port #2. I have personally changed my spark plugs and coils in my Audi A8 a couple of times and thought piece of cake. I had a busy week so thought it would be better to just let them do it thinking 1 spark plug (premium) and an ignition coil would be 55$ in parts maximum, an hour of labor, totaling to no more in theory than 175$. They quoted her 776.99$....I called them and asked for the price break down. They told me the intake cover needed to come off to get to the port #2 coils and thus more labor and the parts total was double my estimate. I told my wife to get her car and i'll do it myself. She went and they tried to charge her 150$ for inspection fee... she called when this happened and I told her to tell them her car has a certified warranty for 25,000 more miles and that covers inspection. They said "oops" they didn't see that fact and took it off. I brought the car into the garage went to auto zone bought a spark plug for 14$ and an ignition coil for 31$. I have never worked on a jeep before but it took me all of 20 mins to get the intake cover off. Replaced not just one of the spark plugs which the quote from auto nation was but all 6 for 97$ and found the ignition coil was not bad what so ever. Slapped anti seize lube on the spark plugs and was done with only 45mins of my day gone. 45mins and 97$ vs 776.99$. I took the bad plugs into the service department and wanted to know why she was quoted so much for something so little? They said the repair suggested time from jeep was 2hours and 30mins and the parts from factory were more expensive and their labor is 180$ an hour. I understand that rates are rates and business is business but I wonder if they did the work and it took them the same amount of time as me if they would have charged the 2hours and 30mins because some people simply just don't know any better to no fault of their own. The world I would love to live in would be where a business has the decency to tell someone that they could get the same work done for 80% less somewhere else to do the same job simply because it's the right thing to do. I get is some repairs are best done by specialist and I recommend going to specialist for complex repairs. But this was not complex and I gave them the opportunity to be upfront and say they didn't do right by the situation but they stud by there recommendation to have them do it. They are not horrible people at auto nation but they are not honest ones who would do right by their customers under the principle of doing the right thing. Who knows how many people have dished out a 700% mark up for something they didn't need to. I recommend to anyone before taking your car in here to get multiple quotes from specialist before agreeing to have auto nation do the job.

I never make an appointment and they've always accommodated me as a walk in. They've done a great job servicing my Subaru. They're very friendly and have a great customer lounge.

I bought my Grand Cherokee at AutoNation Jeep three years ago. I also purchased the maintenance package. I bring my vehicle here for everything no matter how minor. I have never had any major repairs and feel that it is because they keep a good eye on my baby. Even though I am not paying because I have the maintenance package, they treat me so respectfully and keep me totally informed about my vehicle. They keep me loving my Jeep!

Jeremy Archuletta was completely professional and handled every aspect of the transaction perfectly

This place was great at with fixing the recall I had. They were very busy but that was expected with a service department of this caliber. My only critique is getting better at lead times 2 hours turned to 5 hours. You guys exceeded my expectations. The other dealership had me on a list was not able to find a safe solution (Havana+Alemeda). Thank you for putting my concern up front and making Colorado roads safer.

The service representative was extremely helpful and accommodating. He was also very kind so it made me appreciate the service a lot!! Thank you so much!

Victoria was awesome. Great service & communication.

I bought my Grand Cherokee new here in 2009 and other than 16 months while living in Arizona have always had my service done here. Primarily this is because of the expertise, knowledge, and care of service advisor Jim Geisleman. Jim has always made sure that the work has been done strictly in accordance with the schedule laid out in the owners manual. Unlike his counterparts at some dealers (like those in Arizona), he does not pressure you to accept service that is not scheduled, or try to "up-sell" for items which you simply don't need. Instead, he knows the service requirements for each vehicle thoroughly and works with each customer to make sure that all maintenance requirements are rigorously adhered to. With this kind of attention to detail I have passed 108k miles on this vehicle with very few problems, and see no reason why this can't be my second 200k mile Jeep. In my life I have found this kind of integrity to be, sadly, quite rare among auto dealers. Bravo to Auto Nation on Broadway for giving Jim Geisleman the opportunity to show all the others out there how customer service ought to be done.

Had appointment. Was told there were 8 vehicles ahead of mine & the wait would be 2-3 hours. Rod did communicate accurately with me. I don’t believe my tires were rotated. Worn tires in front we’re not moved to rear.

Great service! in at 7:45am out at 8:30 They also did a recall that I was told at another dealer would require them to have the car the entire day great time saver Very satisfied

Drove in from out of town for service. Everything was prompt and well handled. Victoria was an awesome service agent. Kept us informed of progress throughout the day and hit us out timely.

My service was exceptional! Original timeline was all day service, when I arrived agent said we can have you out in 45 minutes! Not only was service quick but when car was ready agent pulled up to door as weather was awful.

I have had my vehicle serviced primarily by this facility since I bought my jeep. Everyone I deal with has been friendly and helpful from the service managers and including the shuttle drivers which is a service I really do appreciate. The new waiting area is really a nice improvement and has everything it could have to make people feel comfortable while they wait.

Bridget was a great technician, very up front, open, honest, professional and easy to work with.

The fact that I got an email requesting a review is truly hilarious. After finding that I’d been swindled by the F&I guy when I leased my vehicle from AutoNation Nissan Arapahoe (Nissan corporate forced AutoNation to sell all Nissan dealerships due to shady business practices) and my vehicle being at this dealership from 8am until almost 5pm and some phone tag with Bridget, the service advisor, she called me to let me know that the “lube guys” had gone home early and my oil hadn’t been changed. I asked her to put my keys in my glove box and lock it up, I have a spare. After informing me that if I was wrong about the spare that I would be responsible for paying a locksmith service if required, I said it wasn’t an issue and asked about a courtesy shuttle, at which point I was told that I was on my own, the shuttle doesn’t run after 4pm, which was just wonderful. I told her I’d figure out how to get there one way or another and declined her offer to keep my vehicle overnight and have the work done “first thing in the morning.” When I got there after having paid a car service, I found the first troubling thing, which was that my doors were unlocked, my car and my belongings it contained completely unprotected. When I got in my vehicle, I found the next and most offensive (at that point) issue, an invoice showing that they had changed the oil, completed an inspection, etc. I was beyond upset, so went into the dealership and demanded that whatever manager was on duty make a note on the invoice that the work hadn’t been done and sign off or initial it as verification. While I didn’t actually have to pay anything when I picked up my vehicle, I had prepaid for a specific number of services, and this was deducted from that prepaid number. This is fraud, claiming that work has been done which hasn’t and charging my account (whether it was a charge on a credit card or a charge applied to a prepaid credit is irrelevant) is the definition of fraud. After the holiday I’ll be contacting AutoNation’s corporate office about the oil change and deceptive practices at time of sale, but this isn’t over. Ironically, as I’m writing this I got a notification from CarFax asking me to review my service at AutoNation Jeep, which now brings up new concern since now I’m curious how many other times this has happened and how many people have bought used vehicles thinking that it had been properly maintained by a dealership, but the work hadn’t actually been done?

I dropped off my car for a sunroof that was stuck open. They repaired the issue within 48 hours. I don’t recall the female service corrdinator’s name but she was helpful.

Very good experience! The last time I used them it was a terrible experience. I couldn't get any service or anybody to help me. Complete turn around - good job!

We are outraged by the way we were both treated as customers and by the blatant lying we experienced from AutoNation Chrysler Jeep Broadway in Littleton, Colorado. We purchased a 2017 pre-owned Ford Raptor on October 6th and it immediately had issues. We had purchased a pre-owned truck with some after market features due to the fact that it came with the Autonation certification, giving us peace of mind that we were purchasing a car that had been certified by the nation's largest dealership. Clearly this wasn't the case and I will never recommend any Autonation to anyone ever again. AutoNation Ford discovered that the truck didn't have a catalytic converter, a requirement in Colorado to pass emissions. So the short story is we were sold a car that isn't legal in the state of Colorado. Add the fact that we have been treated very poorly from every interaction we've had from the sales team (Steve and James), we were also treated terribly by Sean Parker, the GM. No surprise that this kind of terrible leadership would trickle down to other employees. On Monday, November 5th, we were disrespectfully slandered as they tried to claim that we removed the catalytic converter ourselves. On Thursday, November 8th, we went to speak to Sean Parker and Justin, the service director, to return the truck and get our money back, since we were wrongfully sold an illegal car. Justin and Sean Parker told us they wanted to bring the car to their dealership to look it over before giving us an answer. We never gave them consent to do any work on the car and on Friday, November 9th we received a call to let us know that they had replaced the catalytic converter. That afternoon we went in to speak with them again and Sean blatantly lied to us and said that we had told them we wanted it fixed to pass the emissions. From the very beginning we had told them that to make this right, they needed to take back the car. The most pressing issue at hand is that we were told that we would be reimbursed for the work (by both Chris Kelley and James, the sales guy who was incredibly disrespectful to me the last time we were there) we had done at another Ford dealership (due to the 90 day warranty) and have yet to receive the check. Once again, we call the dealership and get sent to voicemails, never being called back. Calling on AutoNation corporate office to do something about this and treat your customers with dignity and respect. We will be leaving reviews on every social media platform, formally stating a complaint to the Colorado Consumer Affairs, and reaching out to local news sources. This is unacceptable. In a world that is suffering with so much hate and violence, Autonation, be a business that has integrity and brings some good to this world!

I love my new Jeep Compass! Being a first time financer I was very nervous but Lauren did a great job getting my payments right where I needed them 😊

Brought my truck in for an 8:00 am appointment for a recall repair. I waited instead of leaving my truck and they had it ready to go by 9:00 am. Friendly staff, very satisfied. I plan to use this dealership in the future.

Phil is an amazing service professional. He always provides an exceptional customer experience.

For a week I tried to buy a car that had been sitting on their lot. I drove 45 minutes to the dealership to buy it, but was told the car didn't exist when I got there. I went home and checked their website and the car was listed, so I called and was told that they did in fact have it. So, I booked a time to come in and purchase. Right before I was about to drive down for my appointment, I checked their website and they had sold it to someone else.

This is my second time buying a Jeep from Jesus at this dealership. Wasn’t expecting to be back so soon after buying one a year & half ago but mine got totaled. I was in a tough spot. Jesus knew my exact style I love for a Jeep. He pulled up the perfect new Jeep for me, made my day! I really appreciate his help.

Awesome service! Very professional and friendly.

My check engine light came on, so I went in to have Jeep look at it, they were too busy , and made me schedule an appointment for 5 days later . Once they had my Jeep they never called to tell me what’s wrong . I needed to call them multiple times over several days just to find out what was wrong. They are very nice people but they are under staffed and don’t respond well and never call when they say they will.

Autonation Jeep Broadway were very professional when handling my jeeps recall. Prompt and courteous. My car was ready exactly when they they said and all staff involved were kind and helpful. I will be using them for all future car needs .

AutoNation Jeep provides good service and had nice people working there.

I truly was so satisfied with my releasing experience at AutoNation! Bachir was the gentleman who helped me and he was absolutely great! He was attentive and understanding, and he helped me get the exact car I wanted. I honestly didn’t think it would be as successful of an experience as it was!

The team here did an amazing job! Not only was the transaction pleasant and easy going, but I left with the car of my dreams and a smile on my face! Johnathan was my sales consultant who had been working with me for about a month now in order to ensure I got exactly what I wanted. D was the financial manager on staff who was essential to my purchase and continued to be honest and helpful the entire time. Jeromy, our financial specialist, also was a fabulous addition to our evening and was extremely knowledgeable on any questions I had!

I expected a fairy long wait as my car was being repaired. Initially I was told it would take 2plus hours. The work was done in 45 minutes. They exceeded my expectations

Jerimiah was amazing as well as Kirk

I worked with Justin at Autonation Jeep Chysler on Broadway, this was the best experience I have ever had with a dealership. My car had multiple things than needed fixed. Communication was excellent and felt he really went above and beyond in getting my vehicle taken care of.

I was treated fairly and process of buying my Jeep was painless. I appreciate the way it was handled.

Took my Jeep in at 10:00am for recall and replacement of drive-side mirror. I called the shop at 4:30pm because I hadn't heard anything all day. They told me my vehicle was ready. When I got there, the recall was the only thing done. They gave me an estimate for the side-view mirror, an estimate for a radiator they said was leaking, and front and rear differential work.....and I just bought the vehicle 2 months ago.

Service was scheduled for 8 AM and to be delivered by 10:30 AM. I arrived at 7:45 AM and the tech began working on the car immediately. The work was completed at 9:00 AM and I was back on the road at 9:10 AM. Very pleased with the overall experience.

Everything went smoothly and on time. Justin the service manager is great

I waited an hour and a half to get an assessment on all the things that were broken. I told them about 2 issues I knew of. They found another. My passenger window cable that rolls the window up BROKE. Anybody ever have this issue before? This is something I never imaged would happen. There was a broken stud involved too. That kind of thing I expect after some time passes. They didn't have the cable in stock. Now I have to wait. The weather is changing here, so I HAVE to have a working window. I think their price SUCKS! I'll have to pay it. I don't know many other companies (I'm sure they're out there) that could replace this without having to pay them BIG BUCKS to do so either. Since this IS a Jeep dealership, they'd better know what they are doing! You only get a 30 calendar day warranty, so if it breaks again,.....well, I'm screwed. I'm broke after I pay it.

Everything went smoothly, no complaints

The Service Department were quick and thorough while they were working on my car. Very happy with my service appt

Good service. Used the mobile app to make an appointment. It was very easy. The beverage dispenser did not work for hot chocolate for my daughter while we waited but over all very good.

My trip out west turned into a bit of a nightmare because my Jeep did not want to cooperated. Your dealership was the shining light of the whole experience. I really want to thank Keith in the service department for all he did. I felt he moved the process along very well and kept me informed every step of the way. We are home now and i have AutoNation to thank for it. FCA on the other hand did not perform too well in my view and they are still not performing very well but that is a battle i will fight here. Again, thanks for all of your help, especially Keith. If i could give you more that 5 starts i would.

I took my 2017 RAM 1500 in for Factory Recall, tailgate latch. Keith, the Service Advisor, greeted me promptly, described what repairs would be done, the length of time it would take and that he would call me when it was completed. Less than an hour later, Keith called to tell me my RAM was ready. I returned to the dealer, Keith immediately greeted me, took me the cashier, handed me the key and escorted me to my truck that was in the Service Drive. Very pleased with Keith’s personal and prompt service. A+ Service.

Keith was very helpful when my car was stalling while driving. Very communicative and understanding!

Honest people who perform great work!

Great experience, had a hard time being taken seriously at first because I am a young buyer however once that was explained the service was great. The process took longer than expected due to how busy the dealership was on a holiday weekend. Even so, the team did a good job making me feel like they were going as fast as they could. The most frustrating part of the whole process was that after waiting all that time when the car was finally delivered it was clear that the detailing shop was busy as well. The roof of the car was not cleaned at all and was covered in dirt. The inside of the car had candy wrappers, miscellaneous business cards on the floor and in the center console, and large piles of dirt along the floorboards and marks on the back of the rear seats from what looked like children's feet. The car had 200 miles on it when it was delivered to me which makes me think that it was being used by someone at the dealership. This is fine by me, however I wish it would have been properly cleaned so it felt as if I was receiving a new car not a used one.

I had my car serviced! All was well except the tires could not be rotated, because the key was missing!

The service was very professional and always transparent with the status of my car. Bridget exceeded my expectations for customer service.

Bridget in the service department is great! Goes above and beyond!

Always a long wait. Seems to be some disorganization amongst the service folks. They tried a bait and switch when I bought the car. Now I’ve been waiting for the first shuttle of the day for an hour. They “need a car” to do the shuttle, because that makes sense it’s not the same car each day. In other words, it’s taking me HOURS to drop off my car and get to work, and will probably take another HOUR to pick it up. Not sure why anyone would want to come here to bring their car in. I doubt I will ever come back here once this service is done today.

Great customer service. A no pressure experience. Very friendly and honest place. Highly recommend this dealership. Looking for a honest sale rep ask for Allen.

I was given great customer service from the saleswoman Demaris! Her patience with me over the course of a few days and multiple test drives was top notch! She was knowledgeable, never pushy & helped me order my dream jeep! I would highly recommend her specifically & this location to my friends and family. Can’t wait to get my new Rubicon from the factory! & thanks again D!! ** I love my new 2018 Rubicon! My whole customer experience @ auto nation has been fantastic! From Dee who is awesome & helped me place my order 8 weeks ago to Melynda who took over as my saleswoman. Melynda really went above & beyond with her help getting the paperwork for my trade in & just making sure all my stuff was in order. The whole staff rocks! & Bridget in the service department is also very helpful.

thanks and Bridget was awesome in greeting and processing the service request. The facility is super clean and staff is always helpful.

Worst experience I have ever had at a dealership and I have owned a lot of cars. Brought vehicle in on Thursday received a call Thursday night they did not have time to look at it. I had to go rent a car. This was after a huge hail storm not many cars available but paid a hefty price to get one. I call Friday night and they still didn't have time to look at it. Promised she would talk to manage saturday Morning. Called Saturday morning and said they would get to it first thing Monday morning. I did not hear from them on Monday Tuesday or Wednesday.. I go to the dealership and she says she left me a message on Monday. I didnt received a message. I sell Real Estate and messages are pretty important to me. They did NOTHING to my car said they could not get it to duplicate the problem. If the service person had listened to me to start with she would have known the chances of duplicating the problem were very slim. She told me they replaced a piece on my door handle for free!!!!!! I had the piece and it had come off the last time I had the car serviced with you so I would hope to ------ that they would put it back on for FREE!!!! Nobody would even acknowledge that I was standing in the service department where there were 5 other people doing work but they sure didn't have time toask me if I needed somethig VERY VERY BAD customer service VERY VERY Bad communication And VERY VERY BAD REsults. This is a Major safety issue and you would think somebody would check into it a little more thoroughly but NOT at your dealership.

Bridget, service technician, was awesome. Professional, knowledgeable, courteous, answered all my questions, and took care of any requests. Great choice to have her on your team. I will be asking for Bridget on my next visits. Thanks

Rod and the service team did a great job.

My car sat at this dealership for over 9 hours for a check engine light that was on. We had made it very clear that we were leaving on a road trip the next morning and so had to get the car fixed that day. I was told to call after a few hours for the progress on the car. I called after 5 hours and was told he was at lunch and would call back in 30-45 minutes with an update. I called again after an hour and a half and left 3 different messages on peop,es phones with no call back. I finally got ahold of the front desk and she took my info and said she would walk it back to the service area. I finally got a call back after another 30 minutes only to be told that after sitting there for 9 hours they had not had time to look at it. We went down to the dealership and finally said we weren’t leaving without talking to the manager. After talking with him he said he would take it to the back and do the diagnostic himself. This took less than 15 minutes! He came back and told us the car was fine yet these service people who had had the car for 9 hours couldn’t do the job? Ridiculous!

Bridget was great to work with! We had a delay in getting our Jeep back due to parts delivery and Bridget was very accommodating!

phil evdos in service was amazing, everyone else was horrible. worst experience ever with a auto dealership and purchasing a new vehicle.

I made an appointment for a recall that they scheduled me to come in at 8:30 an 1 1/2 job. I arrived 6 hrs later ( after waiting in the lobby for over an hour) They told me that my Jeep hadn't even been looked at yet .!!! Asked If I could make another appointment REALLY!!!

I had great luck with my service advisor, Jim Geiselman. I would strongly recommend him to anyone.

The repairs took a little longer than expected, but my technician explained that an additional recall item was identified and fixed. He also did a multi-point inspection of my car and found no issues. The waiting area was comfortable and it was nice to be out of the office.

Good experience. Rod was helpful. Liked the shuttle.

It took over 6 hours to perform a recall and I had no updates along the way in the or ocess. I finally called and was given information after 4 hours. When I went to pick up my vehicle after being told it was complete I showed up only to find out that there were more repairs/services needed and I had to leave my car overnight.

I had great service on my visit to the dealership. The service staff was courteous and did not wait around to start the service work. They did the work as promised and finished up by sitting down with me and explaining what was done.

The service was excellent and the people are friendly and helpful

Great prompt service! Set expectations and managed to them perfectly

They always do a great job! Very happy with the service done to my vehicle.

Was treated with respect and courtesy. Although I did not get a chance to speak to him, I notice that service person, Jim, was still there. From the time I bought the Jeep he has always been helpful and professional. If others are following his example, you will have a great service area.

Amazing service and very friendly staff members. No problems, great communication and I now have a new place for my Jeep service!

Worst service department I have ever used.

After some very frustration car shopping moments, Jesus at AutoNation on Broadway comepletely changed my experience to a fun and satisfying one! He was not only concerned with what I needed, he also make sure that I was happy all the way to the end. He knew exactly what he was talking about every step of the way! Exceptional employee and management team! Thank you!!

We were recently informed that our entire engine would need to be replaced. Phil at AutoNation Broadway was incredibly helpful through the process of navigating our warranty, getting us a rental car, and communicating with us along the way. Phil helped us to feel comfortable in a very stressful situation. We will be taking our Jeep to be serviced here from now on.

I would rate it higher as I do like the dealership and the personnel are very friendly. My reason for the lower rating is that I have had two service appointments for LOF. Both of these LOF's took over two hours to complete. Auto Nation did step up in both cases and paid for the LOFs. I still like the dealer and will probably trade my JK for a new JL.

same day service, competent, comfortable, timely service

A shits show. That's literally all. They lie about timing EVERYTIME. I spend upwards of 3+ hours for an oil change EVERYTIME. I would argue that its because I am a woman (the male customers get treated much better) but I don't think I even have to argue that. Itss fact.

Service was great. Jessie in service is an asset to the dealership.

I had a very good experience. The process was straight forward and the sales rep, Jesus, was professional/

Live in Nebraska, told them I had 30 days to plate my car. Started calling when I found out my paperwork was not at our courthouse. Could not get anyone to return a call. Finally spoke with Amy ay Autonation Ford on Tuesday, she said she would overnight my paperwork. Well, no paperwork here, Wed., Thursday or a Friday. Amy will not return a call to me. I am now a week late getting my car plated. My salesperson will not return a call. It is ridiculous! Will not be a repeat customer! Worst customer service I have ever experienced!

It was quick and easy. I was kept informed the entire time.

I’ve never had such an amazing experience buying a car before. They made it work for us to get the car we wanted. I want everyone to go to them! Best decision you’ll ever make! Melynda was the most helpful and informative sales associate. She was well prepared for the appointment and drive the at before we arrived to be more helpful. Cameron was the hero that made the deal happen. He made the whole experience fun and enjoyable! What a great team.

Every time I have had to come into Auto Nation, it has been the biggest hassle. They’ve lost my keys twice, they told me i didn’t have rental coverage and then when my husband went in they apologized and said we actually did, no one ever seems to know what’s going on, they don’t offer courtesy vehicles even when you spend $60k+, they’ve missed 2 nails in my tires - for nice resulting in a flat the day the day after my car was serviced and now I’ve taken my car in twice in the last few months for the AC as they didn’t fully fix it the first time and I was told it would take 1 day, yet it was there for 3!!!! I honestly want to trade my car in for the exact same one, just at a different dealership. So basically NEVER BUY A CAR FROM AUTO NATION :)

Was nice to see that they caught a possible problem before it became one. Very nice experience.

Poor communication skills are just the tip of the iceberg at Broadway Jeep. From our service advisor Jesse to the service manager Justin and on to their GM Sean Parker. You'd literally have to teach poor communication during orientation to have such a consistent lack of it. I warn current and potential Jeep/Chrysler customers that this facility and Mopar can, as they are in my case, potentially not stand by their products and contracts. They care nothing to saddle a loyal consumer (3rd time Wrangler owner here...'93,'04,'11) with additional costs like car rental and time missed from work, with no concern or care for fair explanation or justification. Nor does anybody all the way up to their general manager Sean Parker care to help consumers find resolutions to problems when the obvious routes are blocked. To not even get offered some kind of a creative solution to the problem my Wrangled has, just speaks volumes to the lack of problem solving abilities of this dealership and again speaks to their disregard for brand loyalty. They can and will sell you one thing, in my case a Lifetime Max Care Warranty, and simply deny repairs for reasons not explicitly stated in said contract or owners manual! The irony that on one of my visits to the dealership after not getting phone calls returned, I witness the owner a 2016 Wrangler with a burned out clutch getting terrible customer service from the service manager Justin, again speaks to the consistently terrible manner in which this dealership treats it's customer's!

This dealership gave us very poor customer service. I would not recommend them or purchase another vehicle with them. We found a used car through carguru.com that they were selling. The advertised price on carguru.com said that "the price you see is the price you paid, dealership fees included." When we go to the dealership to look at this vehicle, they write us up price that is $800 in excess of the advertised price. This dealership moto is "the price you see is the price you pay...no haggle." When we asked about the $800 in additional fees, we were told they were required. After a few calls later that day, the sales person had to get the price advertised approved by her manager. The advertised price apparently was approved but it wasn't without us calling several times and asking them to sell it to us for the price advertised. Then my husband goes to purchase the car the following day, is told it comes with 2 sets of keys. He signs the paperwork and pays for the vehicle. The salesperson then comes back and says she can only find one key. A manager on duty says "we'll get this taken care of." My husband leaves with the car thinking they will assist in finding or replacing the second key. 4 weeks later, many unanswered voicemails, going back into the dealership, we still do not have a second key. Lastly, we went to register the car at the DMV and didn't have the emissions test. The seller is responsible for the emissions test. We were not told anything of this when we purchased it or received anything in the mail. We called the dealership last week and were told, "you should have received a voucher to go and get the emissions test done, we'll get that in the mail to you." A week later, nothing has come in the mail. Very very poor customer service.

Bridget did a great job with our Jeep servicing recently. Very knowledgeable she explained all the service items to our satisfaction.

I have two cars from this dealership and they always take care of me, fast and efficient.

efficient, fast, clean, professional. I love my Jeep!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Allen our salesman went above and beyond as did the sales manager. We will be back and tell all our friends as family!!!

We are happy with the customer service at this dealership. We had clicking/ tapping noise coming from our vehicle and had taken the van to a Chrysler dealership in Castle Rock, CO multiple times, and each time they held our car for some time and provided no explanation around the cause or their process for evaluating. The experience was disheartening very wasteful of our time, so we made the trip to Littleton and brought our van back to this dealership (where we had originally purchased almost 3 years ago) and the experience was much more positive. This dealership (AutoNation in littleton) was willing to take a moment to understand the issue we were experiencing, including having their team take a look at my video of the sounds were were hearing. They were able to share with me their process and insight as to what was causing the sounds from the van. The communication (our rep was Chris P) was key to a positive experience. Thank you.

Great service, and very friendly staff. Pleasant dealership to go too. Chris Kelley got me the truck I wanted and worked with me ion the price. He also took my lease and my used truck off my hands and made the transaction pain free. This guy knows how to treat customers and make everything worry free. Great dealership!

Sales people were great and went above and beyond.

Quick and thorough service from technicians with knowledge and politeness.

Great experience very friendly and helpful. Got new tired as well

I went in to have them service my 2015 Jeep Wrangler that had an electrical problem. Not only did they fix the problem, but they shuttled me home and back again at the end of the day to pick up my Jeep. They did a great job and communicated well all along the way. Cheers!

Bridget in Service Dept. Was excellent to work with on service of my 2012 Overland. Always professional, knowledgeable and courteous. This is my 8th Jeep, 6 of which I purchased from Broadway Jeep. Always happy with transactions from purchase to service.

Great service on my JKU as always! Easy to schedule online and was done on time.

I live in Crested Butte and recently came to the Broadway site for regular service...spent the night to do so. When I got my car back and drove on the highway, I experienced a shimmy in the steering. I had paid for a full alignment. I drove immediately back and described the situation. The staff immediately addressed my issue...made some changes, and I drove home a satisfied customer. Thanks to your team for excellent service

Good service when your buying, once your out the door they could care less about you, on to the next sale !!! If you expect service after you buy your vehicle GOOD LUCK.

The guys I talked to were helpful and friendly. I need more characters to submit....

Loren Oar was amazingly patient and helpful with us for picking out our new vehicle.

Everyone was very nice and helpful. I appreciate the fact that I was quoted longer than it actually took for the repairs.

Quick, painless, easy oil change. Started on schedule; got me in and out quickly.

Overall experience was good. My Service Advisor, Zack, kept me informed about the repairs. Communication is key and Zack provided that service.

I had a great buying experience at AutoNation Jeep. Everyone I came in contact with was very helpful!

Jared is awesome I'm sure we were being a pain but he was there for everything. Definitely would recommend to friends and family.

Chris was so helpful,he even escort us on our way out to our vehicle. Excellent service and very polite!

My experience was great. Chris Pawl was great. He explained everything and even helped out with some discounts. Since we didn't purchase our Jeep here, this was my first experience with AutoNation Jeep Chrysler of Littleton. It was a very smooth, stress free experience.

We found what we were looking for online - the dealership actually honors the online prices without any hidden fees or add-ons. The sales person made the process easy without making us "hang out" for long periods of time. Great experience for the buyer.

Jesus was an excellent. The Jeep sold itself, Jesus sold the dealership's reputation. Also the Finance Director was more than willing to help in any way possible. I'll be back for my next purchase. Thank you!

Phil was amazing. Very thorough and great communication

Took hours to get the car after I agreed to buy, all the things they said they would fix they didn't, didn't tell me they weren't going to fix it. Took a week after calling everyday for an update on service to finally get in, dropped the car off and received a call two days later they still weren't getting to it, and then confirmed service didn't even know what they were supposed to fix. Still dont have the car that they sold me.

Excellent customer service! Fastest oil change and program updates completed on our car! Highly recommended!!

This was by far the easiest and greatest car buying experience I have ever had! I was coming in from another state with very limited time to complete the transaction of buying my Jeep. I located the Jeep online, spoke with Lauren Oar the online Rep. and we were off to the races! When I arrived on the morning of purchasing, everything was ready to go. There was even a welcoming banner with my name on it! Talk about feeling special! Between Lauren and Jeromy Archuleta in financing, my transaction was totally flawless and totally completed within 45 minutes to an hour tops. But, something very important to mention. Lauren and Jeromy were very personable and both have great customer service skills. When we left the dealership, we felt like we were saying goodbye to our new friends.

Fast, friendly service and great people. Chris kept me informed of progress and I would definitely recommend anyone who needs service to go.

This was one of the worst car buying experiences I have ever had. I was contacted by the internet sales manager, Lauren Oar. She understood that I was only in town for ONE day and that I needed this transaction to be very efficient. She told me on the phone that she would have the car I was looking at pulled at and ready to test drive. My son and I came into the showroom and had to wait 20 minutes before the car was brought around. We were introduced to a different salesperson, she was very nice. After deciding that a bigger vehicle was preferred, we were told that the car we were looking for was at a "sister lot" and could be retrieved so we could test drive it. I said that was great. I filled out the internet forms for the trade-in appraisal and a couple of other different forms. I told Lauren that my son and I would go eat lunch and then return to drive the Grand Cherokee. After lunch, I texted Lauren to let her know we were on the way back. I asked if the Grand Cherokee was ready to drive. She did not respond. After 15 minutes, I texted her again. I asked if the GC was available and ready for us to drive. She told me no, someone had to get it from the "sister lot," and it could not be retrieved if we were not there. Two minutes later, I walked through the front door. I saw Lauren and asked her why she did not get the GC there while we were at lunch. She told me that she misunderstood and did not realize I wanted to see the car. So, after another 2 hours of waiting and being asked to fill out a credit application, they sent someone to the "sister lot" to pick up the GC. While I was waiting, Lauren asked me to go ahead into the finance department and sign the contracts for the vehicle! I was surprised. I asked her, "You want me to sign a contract and purchase a vehicle that I have not even seen, that is not even here?" She said, "Yes, it will save time. You can tear the contract up if you don't want the car. And you have 5 days/250 miles to return the car if you don't like it." I declined. She then proceeded to go to the sales manager's desk to mock my decision. The car finally got to the showroom. We drove it. We decided to buy it. We waited another 1.5 hours to get into finance to sign the papers to buy this car. Sitting in the finance office, the nice gentleman in here hands over a piece of paper that says because the car was purchased from another dealership we were not entitled to the "5-day/250-mile return offer." Hmmm. In addition, I was charged $600 for the process of the salesperson going and retrieving this GC from the "sister lot." At ANY point during the day, had someone said "You can drive 25 miles to a different dealership and go see this GC yourself and save a $600 processing fee," I would have done that. But nobody bothered to make it known that a "sister lot" meant "we purchase the vehicle then charge you $600 to drive it over here." That is shady. Lauren was rude and condescending. Not one time was I referred to by my last name. I was called Katrina the entire day. Not Mrs. X or Dr. X as is preferred when a person has earned a doctorate degree. Business casual takes on an entirely different meaning when walking into this dealership. There were a number of people in "AutoNation" uniforms, but there were some, including Lauren that perhaps do not understand what Business casual is. Tank tops, leggings, long pointed fingernails, shirts that expose the decolletage are but a few of the dress code faux pas that can be seen here. Perhaps the corporate managers should make a site visit.

Awesome experience! Awesome customer service! Will definitely be going back!

Jesus was awesome would recommend auto nation to anyone buying a new or preowned Jeep! The process was smooth and timely which I like!

jessy in service dept really took care of me when a repair under warranty turned into a mishap from another source and covered the repair regardless.

Nathan is a phenomenal salesman but as far as the finance and service department personnel they are absolutely terrible.

I had the pleasure to meet Jim in the Service Department. He is awesome and right on top of things. I knew that I was in good hands when I left my vehicle with him. I was having transmission problems with my Cherokee. They fixed my vehicle within hours gave me a complimentary ride back to and from work. I really appreciate their honesty and courtesy. Wayne the mechanic is awesome. I will not go anywhere else but here in the future. Thank you for making my experience with you a memorable one.

Great job by Jessy Marquerdt. I will be back. He went over all my options and fixed my vehicles ignition.

I came in at around 10:00 am, WITHOUT an appointment, to have a recall done on my 2016 Jeep Grand Cherokee, arriving after the usual busy early morning rush. It was no problem without the appointment, and they had me in-and-out in less than an hour, which is fantastic! Even at that time of the morning the service drive was spotless, as is the whole store!!! Phillip Evdos was my Service Adviser. He was very courteous, efficient, and knowledgeable as to what I needed done. After the work was preformed, the Service Manager Justin Bantock even took a moment out of his usual busy day to introduce himself, wanting to make sure I was happy and that my visit was satisfactory. They are obviously interested in customer service at this Autonation Jeep Store. Needless to say, I will continue to give this store my business.

Great job of fixing the oil leak on my 2014 Grand Cherokee..

My Jeep had been recalled. Jessy was efficient in getting my car in the day after I called. It was repaired and the car was given complete check up. When the car was ready, Jessy reminded me I had 4 more free oil changes (which I had forgotten about). I also have to compliment the shuttle service which is superior and transported me to/from my home.

I reserved the car online, and got a phone call, telling me the car would be ready to go at 4:00 PM. I told them I would not be ready to see the car until later that evening. They said that it would be fine. I came down from Longmont to look at this vehicle, only to find that no one in the building could find it. It was behind service. The vehicle was filmed with dirt, and had not seen a vacuum since it rolled out of the factory. I drove it, as I had taken my day to come see it. I decided, that despite its grimy appearance, that I would purchase it. The lot technicians had apparently all left for the day, so I could not bring it home with me. I would have to come back the next day. The sales staff and finance staff were nice and friendly, but I am not sure why these logistical aspects weren't taken care of before I arrived. I mean, why reserve a car online if it doesn't save you any time?

Great place For service on my jeep. The staff is always nice and respectful.

Wonderful and efficient service department. I did not purchase a car here but the service was great.

I have purchased several Jeeps from Auto Nation Jeep Broadway and will always go back for service. I have used other Jeep dealers in the Denver Metro area before but no more.They always get me in and out quickly, even on the occasions when I do not make an appointment. Friendly and professional staff. Nice new building. Great service department.

I needed tint done on my Buick, took it here, and it was done in less than a day. Great service, and nice people; everyone was eager to help, and my tint was done better than I expected! John Kuros took great care of me!!!

My husband and I recently purchased a vehicle from AutoNation and would strongly not recommend them to anyone. We purchased a 2014 Dodge Laramie limited 3500. We were told it had an Aisin transmission as we had asked to only test drive vehicles that had this transmission. We were told it 100% had this only to find out when we got home and did a Vin search for the build sheet that it did not. We would not have paid the price that we paid for the transmission that we got. We live in a different state (more than 250 miles away as their return policy states) and when we called the next morning (less then 12 hours later) we were brushed off, our calls were not returned and now we are stuck with a truck that we do not want. We are very unhappy with their service, their level of knowledge about their vehicles, and their integrity in general. We feel like they knew what they were doing when they sold us this truck. We would tell others to use caution when dealing with this dealership. Also so everyone knows they would only fill our gas tank (that was on empty) to leave the lot if we gave them a five star review. I feel like that is very poor on their part is it’s buying their reviews. We understand that buying used cars is a dirty business however this felt worse than normal. And on a final note it’s irritating to spend $50,000 on a vehicle and leave the lot with no floor mats, only one key fab (that after having the car for three days told me it’s battery was low and I need to replace it) And it’s also telling me that I need to replace my fuel filter. I believe the terms poor service and lemon should be applied to this dealership.

I would reccomend this dealership to everyone! This was the best car buying experience I have had. Nathan was so accommodating and patient with me. He worked really hard to get me in a car, and not a 50k car. Thank you to Nathan and the entire team that treated me with respect, dignity and honesty.

great customer service provided, fast and friendly service

Jessy was absolutely amazing. Got my car in and out in the same day. Felt like I was a priority and will 100% go back for any recalls.

I bought my new Rubicon here in 2015 and recently needed service that due to aftermarket modifications was not covered by the manufacturer’s warranty. Phil and the Service manager worked with me to come up with a fair solution for this repair and now they have a customer for life. Highly recommend this dealership for both sales and service

Service was prompt and thorough. Friendly atmosphere.

I came in for an oil change and a 5,000 mile check up. The service was great. The waiting room is nice and comfortable. They did forget I received free oil change and I had to remind them but, they fixed right away. earlier in the week I had tried to make an appointment on the computer but when I called later they couldn't find any record of the appointment. Perhaps I forgot to push a button???????????

Fast and very professional and friendly Everything was done in a timely manner

The service writer was short with me rude on the phone. He didn?t explain things clearly and tried to overcharge me for repairs that were not approved.

Good service, we will continue servicing our vehicle there

Poor service. Terrible customer service. Its been 5 weeks and still no resolution. Brand new car the transmission went out same day.

Their service department scammed me out of $200 and lied to me about needing a new battery. My Jeep needs a new starter, for $200 you couldn't have figured that out? Two AAA service guys and my regular mechanic figured it out in 10 mins and charged me nothing to diagnose. Thieves and liars. Tried to scam me even more because they think I'm an ignorant woman. Shame!!' AAA guy wanted to say something but couldn't because he'd lose his job. Jesse you should lose yours!!

Repairs done in a timely manner and customer service was very good. All repairs and service was explained in manner I could understand.

I purchased a car on Monday the 23rd of October and drove it home. I started the car on Tuesday morning the 24th and the check engine light was on, so i returned the car to AutoNation for a repair. AutoNation was supposed to send the car to Honda on Tuesday the 24th, they didn't. I called them Wednesday morning the 25th and the car still hadn't been sent, so I went and personally picked the car up on Wednesday the 25th and took it to the Honda shop where it sat till Monday the 31st. I picked the car up on the 31st and the check engine light came on within 10 miles. I talked to AutoNation on Tuesday the 1st and they pretty much said that the sale was final even though I had had the car in my possession for less than 24 hours total. They decided to send it for repairs against my wishes instead of just issuing a refund. I purchased a car that I have drove less than 20 miles since I've got it and yet they refuse to refund my money because it's been greater than 5 days, mind you that the shop had the car for 4 1/2 of those 5 days. The car I purchased was either not inspected or inspected by someone that had no reason to be in a garage. Check engine codes were cleared but not addressed. Throughout this entire ordeal I've been treated as if I am a burden, even with this being no fault of my own. I have filed complaints with the Better Business Bureau, the Attorney General of Colorado, and I have also contacted a lawyer.

We cannot say enough about the exceptional service we received while buying our Jeep. Everyone from start to finish was warm, welcoming, and a joy to work with. They took the stress out of car buying and I know we'll be back.

Jesse my service manager was great....take you car here it will get repaired correctly and on time.

Very impressed with the excellent service I received and in particular the service adviser Jim.

When there was a discrepancy in our invoice, Ari was very helpful and in finding a resolution.

Very helpful, non pressured sales team Left with a car I could have never through to be able to afford & love it!

Do not use the service department, took my car because the engine was runing hot first they said it was my radiator fans and then they said it was my radiator cap wasnt holding pressure paid the 217$ for that picked it up not even got home and the car starts over heating pulled over and aintfreze all over had it towed back now they say a bad radiator which is 1400$ now the car is undriveable un like when i took it in very mad

I used USAA's car buying service to find my car at this dealership and the whole experience was phenomenal. From start to finish they were professional, knowledgeable, and worked with me on every detail.

Excellent service and friendly, honest people. Big selection and inventory

Basically impossible to get a phone call returned, they’re happy to sell you a vehicle but offer no service after the fact.

Recall repairs completed promptly. Friendly staff.

Went in for a recall for a clock spring. They didn't bother to check it before calling me. There was grinding when I turned the wheel. Seems like a simple verification. They had to replace the clock spring while I waited.

Went in for a brake inspection thinking something may be wrong with ABS system. Was told that pads were metal on metal and I need new pads and rotors. Took it to a brake shop who said rotors were fine and did the brake job for less than half the price. This is not the 1st time an AutoNation dealership tried to overcharge me for repairs.

Love, love, love my new car. My salesman, Grant, was very patient with me throughout the sales process. Answered every question I had in a very timely manner. And our finance guy Jeromy was great and answered all the questions we had about everything, and got us out of there as fast as was possible. Wonderful experience, and LOVE my car!

Love, love, love my new car. My salesman, Grant, was very patient with me throughout the sales process. Answered every question I had in a very timely manner. And our finance guy Jeromy was great and answered all the questions we had about everything. Wonderful experience, and LOVE my car!

I like the staff I deal with at this dealership, they are all prefessionals in what they do, friendly and make you welcomed to be there for service.

great service from the time the garage door opens, until the job is finished.

Rob Pine certainly professional, knowledgeable and dependable. Hospitality wise the coffee dispenser was not functioning correctly and the complimentary donut holes appear to be a day old?

Appointment schedule -excellent. Jim & Jessie in service were excellent to work with and very informative. The timeliness of service completion was on schedule. The waiting area was very nice and I was able to get some work done while waiting,

We had an appointment there at 10:00 today. When we arrived, Service advisor Jessy Marquardt informed us that there were 10 people (without appointments!) ahead of us. Why do they take "appointments" if they don't honor them? What's the point? Definition-"appointment": 1. an arrangement to meet a person or be at a place at a certain time. In addition, Jessy was very arrogant and condescending, and we told him to forget it, we would take our business (and money) elsewhere. The ONLY reason for giving 2 stars is because Travis in the Parts Dept was very nice and helpful, as was his female co-worker. Jessy needs to take lessons from them regarding customer service!

Had a few repairs done .The experience was beyond excellent.Thank you Jessie you were amazing & kept me fully informed the entire visit Thank you

I had to take my 16' 300 Sport to get it repaired due to as national recall, and not only did they fix it, but he also saw that something was wrong with the radio and are going to install a new one.

After attempting service at two other dealerships and having no results, Troy at Auto Nation Englewood was able to get me in in timely service with a rental as promised and back into my own vehicle in the time promised for the price promised. I will be back! What a pleasant surprise to deal with a courteous and trustworthy service center!

I just have to give credit where it's due I love my jeep and when I have to take it in for oil change or anything like that, I definitely feel like I am in good hands there. Every experience I've had there has been great. Everyone that I deal with in the service department let's me know what's going on, keeps me informed, and there's never any surprises. Justin in the service department is the best. He goes above and beyond anything he does. He cares about his customers and he is honest and will do anything he can to help customers. That's hard to find. I like everyone in service that I have dealt with there. Ari, Jim, everyone is pretty great. Thanks for always taking care of me and my Jeep!

I was at AutoNation Chrysler Jeep Broadway for an oil change and needed an estimate on some new tires and alignment. I was fortunate to have talked with justin and he did an excellent job working with me. I felt that he had great knowledge of all the products that we were discussing. I didn't feel pressured or expected to buy what he was was offering. He took the time and really listened to my concerns and worked within my budget to get me what I needed. I would highly recommend talking to justin if you need help while at this store. Thank you so much.

I was travelling to Denver from Kansas and the service department at AutoNation Chrysler Jeep Broadway was nice enough to get me in to get my car looked at even though they were busy. It's nice to know that there is a service department like this one that will go above and beyond. Thank you for doing a great job on my car and getting me back on the road.

This dealership does not have a body shop, and the one at another of their dealerships was backlogged. They sent my car to an outside shop without my knowledge or approval (trying to help me). If I had known, I would have taken it elsewhere to have it repaired.

I found the buying process very easy and hassle free.

I really enjoyed the no haggle pricing at Autonation. Their price was substantially better than the competition and it was nice to walk in knowing what I was going to pay. The customer service was also great. They were not pushy and the process was also smooth once we had decided on a vehicle.

At the dealership, the salesperson makes the experience. Our 2016 Patriot already had a very good price, but Troy made the buying experience a good one. He was patient, knowledgeable and non-pushy. We recommend asking for him when you visit this dealership. Our car was perfectly prepped as well. We will definitely be back for our next car.

Brought my Grand Cherokee in for some warranty work. Amanda was my service advisor, she did a great job and had my Jeep done by the end of the day.

This was the second time in a row that it has taken three hours for an oil change. This was my most recent experience: I pull into the bay at 940a for a 10a oil change. Nobody meets me in the bay. I waited for a minute, nobody, A few supervisors were on their work phone (understandable), and one was texting on his cell. I interupt him, check in, and tell him I'm there for oil and a radio glitch. He says I'm due for rotation/alignment, and entire appt would take 2h. I asked if we could do radio next time, which would put appt at 1.5h. He writes that I'm waiting in lobby. "WAITING" was written all over the papers. 11a (hour one) rolls by, nobody checks in with me, 12p (hour two) rolls by, nobody checks in with me. I track somebody down again, ask status, and was told my jeep is still being worked on. I told them I was being picked up for lunch and would be back. While at lunch, I called at 1245p (hour 3!). Jeep still not done. I said we're going on Hour 3 AGAIN and this is unacceptable. He says he will have Jesse, my supervisor, call me. Jesse calls right back and says the jeep was done at 1235-1240p and they did the recall repairs for it too. He said he called my number (home) about the recall but that I didn't give them the correct number. I told him nobody asked for anything, and in fact, I had to to track down somebody to give my keys to! Mind you, "WAITING" was written all over the papers and it would have been easy to walk into a lobby of 5ppl and say "KERRI? Jeep Cherokee?" I told Jesse I'd be right down. To jesse's credit, he sat down with me to discuss the absolute breakdown of the system for the second time in a row. He said the alignment, rotation and recall took extra time and that he called me. I told him I was in the lobby for two hours and he could have just walked over to me instead of calling our landline. Plus, the whole purpose of me not having the radio repairs done was because I couldn't be there for two hours. Jesse apologized profusely, but couldn't explain exactly why there was a complete breakdown of the system. He asked that I give him and Jeep another chance. I explained that I have serious concerns about scheduling an oil change if it is going to take 3 hours. I could go to Firestone or Jiffy for 20-30m. Three hours is unacceptable by every standard out there. Jesse was very professional, and offered to haVe jeep cover the cost of the alignment/rotation. I appreciate this offer, but I'm still very hesitant to ever use your service dept again. Do I schedule an oil change at 8a and know I'll be there all morning? Or do I schedule it at 1p and run the risk of being late to pick up kids at two different schools at 315p? This is the third vehicle we have leased/bought from Jeep. At this point, in light of the horrible service dept, I can't say there will be a fourth.

I had a oil change, tire rotation, and 4 wheel alignment in less than 1 1/2 hours.

Jack worked diligently to find me the car I wanted.

Purchased an 06 H2 from this dealership.... I live in Ohio...... Asked multiple questions re condition of vehicle (body, paint, rust, interior, tires, etc) was told it had only one small scratch and that tires and interior was in great shape and everything was is working condition! When the vehicle was finally received more than a week after they received payment in full, there was 2 large dents with creases in them, the front tires were severely worn on edges and needed replaced, the spare tire on back was dry rotted and completely useless, the interior plastic trim is cracked everywhere! And in some places held together with... Get ready!.... Drywall screws!!! The windshield wipers were so hard and so much rubber was chipped out of them, I could've used them as bread knives! Two days after receiving the truck, the check engine light came on! Code P0101, that's when I found that the mass air flow sensor was so clogged with debris (leaves and sticks! Yes sticks!) that I had to replace it... The air filter had holes in it the size of walnuts (had to replace that too). The steering is so loose that the wheel turned at least a quarter turn before any turning was noticed in the vehicle (have to replace ALL steering components!)the salesperson made a comment about how "great" the vehicle drives. I Have to replace all brakes and rotors! And the back passenger window does not work! Hell.... It didn't even have a button in the door, just a hole where one used to be.... So had to replace that too! Both headlights and brights had to be replaced.... And on top of all these things....... More than 6 WEEKS AFTER RECEIVING PAYMENT IN FULL I still had not received any title work! When I called and spoke with Crystal, I was told. "I'm really behind".... "more than 6 weeks behind" on title work! Still somehow, no one ever apologized.... No one ever called to see if I was pleased with my purchase,.... Probably because they were well aware of the condition and didn't want to hear me complain.... But I called anyway and complained.... Still, no apologies.... I had to reapply for my temp tag due to a title clerk who is apparently inept at her job and even more inept with dealing with customers..... MY ADVICE IS, BUYER BEWARE OF THIS DEALERSHIP!! would never recommend this particular dealership to anyone. But hey.... U got your money! So, who cares, right?

The service was given on time and the customer service representative was very helpful.

Excellent! Jack was very helpful and they really worked with me with financing after a bankruptcy. I highly recommend these people! Love the car!

Great service, friendly. I also shopped for a new Jeep while waiting and found the sales person very knowledgeable about their product.

Great experience on repair and maintanance service. They took extra time and effort to explain what services I needed and why. I really appreciate their efforts in customer service.

Troy Odekirk helped me with a recall issue on my car. He got it taken care of and was very communicative, honest, and helpful. He took good care of me and I would highly recommend anyone work with him. Thanks, Troy!

Got two recall items serviced, and 4 new tires. Justin and his team are great to work with. They get crazy-busy but we've always been able to get in and get our vehicle when promised. Thanks guys!

Rob was great and helpful. I brought my jeep in to have the AC fixed which is still under warranty, mostly because there wasn't a loaner automobile available, I took the entire day off of work, and then the part that was needed wasn't available. I was told it would be in hopefully Thursday, then on Thursday after I reached out, told not till Monday... While this wasn't the fault of the service department, I explained my situation, being that I had people coming in town and was driving up to the mountains this weekend, which was going to be difficult with no AC... no solution was ever discussed in terms of my satisfaction as a customer, simply "well we don't really control the shipping", which is true, but not helpful.

Courteous and helpful helpful staff. Nice waiting area. Had to go ask if my Jeep was ready.

Worst service department I have ever used. Not only did they quote me one price and then charge another, when I questioned I was treated very disrespectfully and as if I was just a stupid woman. Called to talk to a manager and they said they would call back of course they never did. I will not be going back. Lady's beware!

Thank you to Jessy and the crew at Jeep. Appreciate all your help and kindness.

Nathan was very knowledgeable and pleasant. Not pushy Helpful in helping me decide on the model I purchased.

Great job as always thanks guys. Always responsive and always doing a great job. Came in for an oil change rotation tires front end alignment in and out in a couple hours while I waited thank you

Had a bit of a quality issue with some service that was performed last fall, service manager immediately took care of the problem and refunded the amount I had to spend at another dealership to get the problem fixed. This was customer service that you don't run into very often anymore. Thanks guys.

Made an appointment for my oil change and a recall that was needed on my 2016 Jeep Wrangler. At the time of making my appointment no one asked what type of recall, which would have been helpful information for needed parts. I was able to get the needed routine service, but they did not have the correct parts for the recall and I would either have to leave my Jeep another day or make another appointment. And when I tried to call the service dept. to speak to them I was on hold so long I had to call back 4 times. I ended of making another appointment because I need my Jeep to get to work and they don't offer a loner service. So instead of 1 day without a vehicle now I'm 2 days without my vehicle.

My car was ready as promised and repaired as promised. Great experience.

Easy online schedule, great communication when my work was done, and they pulled my car up for me!

I had chronic misfires on cylinder 6 in my 2012 Chrysler 200, and after replacing spark plugs twice and the coil three times, was finally informed that Chrysler had issued not one, but TWO recalls on my vehicle because of cylinder 6 problems. So I took it to AutoNation Chrysler Jeep for the recall services. AutoNation at first decided my problems weren't recall problems, and told me that I would be responsible for the cost of all diagnoses, repair, and a rental car for the duration of the work, and I have to say, that decision greatly upset me on so many levels! However, the following day, I was told that they had reconsidered and were going to do the recall service and fix the non-recall issues as well, and I would only be charged for the non-recall fix. They had decided to go ahead and take care of the rental and warranty out the diagnostic. It was a pretty bumpy experience for me altogether, but I'm so thankful that this company reconsidered, went to bat for me, and worked with me, so that things went right.

honor warranties - quit ripping people off and demanding money when they have warranties

The service people were friendly face-to-face, but the knowledge over the phone - not very informative. I've received 3 recall notices for the same thing, and none of them applied. The service dpt couldn't give me the information on the recall notice because it was so vague and had me drop off my car for 4 hours, when it took them maybe 15 minutes to actually determine that the recall did not apply. I'm not happy with the outcome.

Steve Turney was the best car sales consultant ever! I was in and out in 2 hours with the car I wanted and below the price I was willing to pay! Will be back when I'm ready to upgrade!

Brought my 2013 Grand Cherokee in for a repair. Travis was my service advisor and did an excellent job ensuring I knew what was wrong and walked me through the extended warranty work. He also recommended service to my front and rear diff's and transfer case. I was impressed with his professionalism and customer service. Everything about the property was geared for the customer and will bring my Jeep's back.

Good place, nice people. I would recommend them, they do good work.

Jerry was very accommodating and thorough with explaining services

I had a great experience in purchasing my new car. Everyone there was kind and respectful. I like how no one pressured me into purchasing the car.

Excellent. Ready to go on time. Rob, service advisor, courteous and professional

Justin the service manager was absolutely amazing. He set my time, called to confirm, and was there waiting to meet me when I arrived. The repair was fast and I was on my way in no time. Justin thank you so much for all that you did!!!

While I always buy my cars through an auto broker, I have found the service facility at this jeep AutoNation to be excellent both times I have been there.

Although this is a Jeep dealership I bring my Dodge Durango here to be serviced as I wasn't happy with the service department at the Auto Nation I purchased my Durango from. Jim Geiselman is my advisor and does a great job. I never leave feeling like have been charged for work that was not necessary

We bought our Jeep Grand Cherokee and love the ride, smoother than our Audi. So many options and so much to learn. Enjoying every moment on the road.

Everyone was nice and professional. I test drove a'16 accord and didn't care for it. Then I went back to drive a super clean '14. I'm very pleased with the purchase.

Had to take my Chrysler 200 in for a recall issue. The excellent service team at Autonation was superb in determining the issue and the car was repaired.

The service was great and repair well done. I'm really appreciative of the first class treatment I was provided.

Don't waste your time! Spent close to 20 mins in lot checking out Jeeps hoping to drive away with one if not even a his/her double purchase. However, I got no help, not even a hello from any of the several salespersons who passed by. That was after I left AutoNation West for the same reason. Obviously this is how AutoNation chooses not to do business when it isnt quota crunch time (aka end of month).

We bought a F150 recently and Grant was great in helping us. He had the truck ready before we got there, Lauren was quick and very helpful with the financing. It was a painless experience and we got a great deal on the F150.

I loved my car buying experience at AutoNation on Broadway. Ask for Jesus Tarin. He was an awesome salesman! I really enjoyed my car buying experience. The buying process can be a time consuming process. Jesus went out of his way to respect my husband's and my time.

Grant and the rest of the staff were great. One of the best car buying effert ever.

My sales rep, D was friendly, knowledgeable and genuinely awesome!

Excellent waiting area and facilities. Quick repairs and services.

I brought my Jeep in to fix a broken bolt that was in a tricky location, Jesse was the service writer we worked with and he was amazing! Everyone really went above and beyond to make sure we were leaving with my car fixed at a price we could afford. Thank you!

I brought my 2008 Jeep Liberty in last month because my radio wasn't working. After having my vehicle (for a few days) it was determined that I needed a new radio. I was called to come pick up my vehicle and was told that I would get a phone call when the new radio arrived. I never received a phone call and have no idea if the radio did eventually arrive. Not very professional. I guess having my business is no longer important.

It was fine. My car had a problem and it was fixed.

Travis did an excellent job , you must keep him. We brought 2 Jeep's in for repairs and service, and both were repaired and serviced on time Thank you,

I recently just bought my first car and my experience at AutoNation Broadway couldn't have been better. I bought a 2017 Jeep Grand Cherokee and Grant Geiser was the salesman who helped me through the process. He was very personable, knowledgeable about the product, and really made sure I got everything I wanted in a Jeep.

We still need to get some warranty work done but the salesman "Nick" was very courteous and professional. Would recommend.

Nick McCourt from Autonation Chrysler Jeep on Broadway was superb! Easy to work with, totally heard our wants and needs and was quick to get us what we wanted. Excellent customer service and will recommend him and this dealership to everyone I know!

Jesse was great. He was patient and helpful. Took complete responsibility for some minor miscommunication, which I thought was a very honorable thing to do.

Great people, service and inventory. My third purchase there and the whole process was easy and friendly.

Marcus Howard was extremely helpful, friendly, not pushy, answered our questions, took his time with us, etc. The only reason we did not give five stars is we waited an extremely long time for financing, we were there over four hours. But even in that time, Marcus kept checking on us, offering us refreshments, making sure we were ok. We love our car!

These guys are morons. They claimed a headliner leak was fixed when we bought our jeep almost two years ago. Two cleanings later, we have water damage again and they claim there isn't a leak yet evidence clearly proves otherwise.

I recently purchased an 09 wrangler, its on point. Kyle, Scott and Jermey rock! Fun experience, y'all take care, I'll see you around. Thanks!

Dan found the Jeep Diesel Summit wanted after a very difficult search and the dealership gave me a good deal on purchasing the vehicle.

Kyle was great all up until it came to actually selling car. Buying process was ok. However the delivery of the vehicle was the worst I've ever been a part of. The car was dirty and only 1/2 tank of gas. No one could answer the question of another key for the vehicle. The beginning was great but the end was awful.

We purchased a 2017 Grand from Scott Nelson. The total experience was excellent because of Steve. He has attention to detail and is a fantastic listener!!

Had a great overall experience with our salesman and everyone we spoke with at the dealership.

It takes me a long time to make decisions when buying a car. Jesus was very patient and kind. He answered many questions and helped make the decision easier. The process was much easier than anticipated also. I would definitely recommend this dealership.

Bought a 2012 Dodge Avenger and I could bent be happier with the service and the effort to help me purchase my first car! Ryan Smith made it all happen! Huge thanks to him!!

Just purchased a 97 Jaguar XJ6 from Thomas and although the vehicle is 20 years old it's in great condition! I love it! I've been looking for another vehicle sense I have been lending my car to my mother because she lost hers, and saw this beautiful Jag for only $3400. The best part is that they let me finance. Mariam the finance lady got me a great interest rate and with the same bank I have my current car with.

I had done some homework on the autonation website and others and found a vehicle that had everything I wanted at a very good price. I went in with a pricepoint in mind and they were able to make it work! Friendly sales and finaince staff, made it all happen in a couple of hours.

my husband and I went in to look at Jeep Renegade and Allen Tamage came and help us. We want to tell everybody that Allen and his team his great and the dealership is very friendly. Allen is very patience with us and he get us what we want he is great. We recommended this dealership to my families and friends.

They really try to help, without being pushy. Everyone is friendly and professional.

I needed to trade a vehicle for a new Jeep, and Lauren was the best. I was extremely busy, so had to conduct all of the specifics via email & phone. When the Jeep I had my heart set on was no longer available, she went to a sister store, and brought it there for me. Best car buying experience to date.

Great car buying experience at Autonation Jeep Broadway in Littleton, CO last Friday. Kyle, Travis and Jeremy were all great to work with.

D (Demaris Nielsen) made our Jeep experience exceptionally smooth and, oddly enough, relaxing!! No pressure, no haggle, no BS, just a nice and easy process. Thanks D!! See ya in 2 yrs, LOL!

Overall great experience in finding the car I wanted.

Three weeks after my husband of 25+ yrs. walked out my car died. All I knew was what kind of vehicle I wanted and what payment I could afford. I got what I wanted. Thank you Dan, Thomas, Chris, Nick and Ronnie.

AutoNation was nothing but a pleasure. Everyone was very helpful and they got the job done on a tough lease. Pricing was more than fair and I am very satisfied

Love our new Chrysler Pacifica heated steering wheel is great!

Love the one price no haggle/hassle policy. Had the price from the internet before my appointment

I called the dealership at around 1:00 on New Year's Eve and got a hold of Grant G. He was great, found the vehicle and a couple of alternates to consider. We headed down around 5 and by 8 the whole thing was wrapped up. On Monday, I was to pick the vehicle up and over the weekend had changed my mind on the color so we called him and again, no problem. He located the one we were looking for, brought it in and I had it that day. He made it super easy, great to work with. Rusty in Finance was also great - very organized and fast.

Jack and Scott were quick and to the point but never made us feel rushed. No haggling and a fair price. I would recommend this dealership without reservations.

Great ?? and you don't get to say that about a dealership very often!

We had fantastic service and it was such an easy transaction and pleasant car buying experience! Thanks Jack!!

James Gates helped us at AutoNation Chrysler Jeep Broadway. We contacted him prior to our visit and he was friendly and trustworthy. When we got to the dealership he had everything ready to go for us. He made the process as quick as he could and made sure we were satisfied! Can't wait to buy our next Rubicon from him in a month. Thanks James!

Love my new Jeep! The guys at Autonation made it a great experience! Thank you

Great experience overall, very long wait for financing department, but experience with salesperson Dee was phenomenal who was very easy to talk with and entertained our kids for the long wait. She really listened and understood our needs . We love the car and feel as if the price we obtained was reasonable and less than other dealerships.

One of the best car buying experiences in my adult life. No pressure thru the sale at any point. John S knew the product well and was good to deal with.

Amazing amazing amazing customer service!!!! Thank you!

Great place to do business at. Salesman very helpful, clean atmosphere, friendly environment, in general very good place! We love our Jeep we purchased from there!

Excellent. Darius, our saleswoman was incredibly professional and worked with us to get us the best deal. She made our buying experience incredible. We felt no pressure and treated us with respect and kindness. That was the best experience we have ever had buying a car.

From the top down, I truly had an amazing experience at this dealership! From the General Manager to my salesperson, they treated me with respect and got me in the Jeep of my Dreams!

I had a great experience with AutoNation Jeep Broadway. Very easy to work with and listened to what I wanted in a car. I loved how easy buying a car was. I would recommend them to everyone.

I just bought a 2015 Chrysler 200 Limited from Thomas Vanburen. I knew exactly what I wanted, and wasn't going to take less. He took the time to find what I wanted and make the deal happen.

Overall a very good experience. The vehicle was in good shape with a full tank of gas when we took delivery.

wonderful car buying experience, both cars I've purchased have come from auto nation. would highly recommend using them. I am totally in love with my new jeep...couldn't be happier.

We love our new Jeep from AutoNation on Broadway. Jesus Tarin was a wonderful salesperson and we would definitely recommend him and this dealership to others.

We came in looking for a NEW Wrangler and purchased a USED Grand Cherokee. Jonathan was super helpful in finding not just a car, but the right car. He steered us away from a car in the final seconds before buying it after realizing some problems that we didn't pick up on. Then he followed up a few days later to check in on what we were thinking after the confusion forced us to delay our purchase. Finally the perfect vehicle for us came along and within minutes of it arriving to the dealership he sent us pictures and made sure we had first dibs before it was even in the system. We ended up buying more car than we first had planned, but not because we were pressure into it. It was simply because he followed up with a perfect car we couldn't refuse. We could not be happier with our new (used) Jeep and overall experience.

If buying on the weekend Rusty Twigg will tell you can get you a better rate on Monday but sign this for now until can process your application so can drive off with the vehicle. Don't pay 4% when you can get 2.5% elsewhere. He then comes back on Monday and says can't do any better and locked into crap rate. I had to go through and refinance crap loan waste of time and left bad taste in my mouth. If I have 800+ credit score, $150K of income and no debt do you think he will give you a better rate... Get your finance done before hand elsewhere.

I had a very good experience at AutoNation Jeep on Broadway. They didn't have the car I was looking for but brought one from one of their other locations very quickly. I did not feel pressured at any time and got just the car I was looking for.

I love this place like family! Which is why i started working here. If you ever need anything, service, sales, parts, or just good old fashioned help, please contact me.

Service department is a nightmare! Went to two other Autonation service departments both were also no help! My car is still being serviced to this date. Been in there for more than a month now! My advisor is no help at all! I call for updates on my vehicle the answer I get is ,"I'll call you when it's finished!" If I would have known how bad servicing my car at AutoNation is I would have never bought from them in the first place.

Great service everyone was very nice and professional.

I bought a Jeep from AutoNation on South Broadway Travis Boling was my salesman he is one of the nicest persons I've ever met and one of the best salesman I've ever met he knew everything about Jeeps and that is why I will Always by in the future from AutoNation thank you Travis. Ray McClary

This is our 2nd vehicle in 2 years that my wife and I have purchased from Jesus Tarin & Sara (the GM) at AutoNation on Broadway. We were extremely pleased with the entire experience the first time when purchasing our Jeep that we went back to them for our Chrysler 300S. Jesus is very friendly, professional and provided outstanding customer service and was very knowledgeable about both of the vehicles. Whenever we are looking for a vehicle - if it is an AutoNation vehicle we will undoubtedly get it from Jesus and Sara at AutoNation Broadway. Without a doubt, the most pleasant car buying experience you'll have.

Very good experience. Justin LeBlanc was awesome! Everything went smoothly.

I had a great experience working with Lauren Oar at AutoNation! My car buying experience was wonderful, will definitely be coming back and referring family and friends to her!

Dan always does a great job on getting the right car at the right price

My wife and I recently purchased a used 2013 Honda C-RV from Auto Nation. My wife had been researching and the one she inquired about had been sold, but she was immediately called about one that had just come in as a trade-in. Lauren gave us great service and we felt welcomed and comfortable working with her on our test drive. The only inconvenience that we had was the next day with the paperwork. After a drive down from northern part of Denver, we had to wait for the paperwork and the "warranty" was sprung on us as we were signing. It would have been nice, in the time that we had to wait, to look over the warranty to see if we really wanted it and how the purchase agreement actually worked. Instead it took another long trip down to cancel what we had purchased. Other than that, we felt that it was a good experience.

I just moved from Germany to Denver for to a new work assignment. I contacted AutoNation already from Germany as I was very interested in their Jeep Renegade Trailhawk car. They reserved my preferred car and even I have not credit history the team, specifically Mason Sheveland made everything possible. I could lease my car without any issues. Overall, very professional, customer friendly and excellent service. Big thanks to the entire Autonation Team!!

I cannot express enough our overall satisfaction with AutoNation Jeep on Broadway. With a special shout out to Dan Meyer. He and the team were exceptional in walking us through the process as well as working with our financial requirements to get us into the Jeep we wanted and the to the price point we were targeting. On top of that, we were coming off an EXTREMELY bad situation with Sill-Terhar Motors and Dan was there for us every step of the way. I would highly recommend this dealership to anyone in the market for a Jeep.