13 Million Cars Sold to Happy Drivers

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-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Chrysler Jeep Broadway

I have had to bring my vehicle in for services three times over the course of almost as many months for the same electrical problem. The staff in the scheduling front office have been very nice and helpful, but the maintenance and/or parts staff have been unable to repair the issue due to human error. First they didn’t have the part in stock, then they discovered they needed an additional part, most recently they discovered they ordered the wrong part. Thankfully it’s still under warranty but that doesn’t make the experience any less frustrating because I have to schedule time to drop off the vehicle and/or wait depending on other available transportation arrangements with my spouse since we live a good distance from the dealership for a courtesy shuttle. Edit: I have called several times over the course of multiple days per the GMs invitation. Each time, he was either out of the office or in a meeting. Understanding that these are reasonable expectations and having been informed by the associate that answered the phone (after multiple automated phone loops) that the GM responds to voicemails within 24hrs, I left messages each time. I have yet to receive a call back despite leaving my direct office line and personal cell. My wife and I really like the model vehicle we purchased but it didn’t come cheap. I don’t believe it unreasonable to expect a better customer experience. Additionally, I have since been able to determine that despite multiple requests made to this and other Autonation locations to update my files, my customer account not only reflects my current vehicle but one I haven’t owned in over 5 years. This continues to cause problems tracking maintenance and factory recalls. Even though both vehicles are the same model, they are separated by several model years and each have distinct VINs to identify the exact car the records may end up associated with the older vehicle that I no longer possess. I stopped frequenting an Autonation location much closer to my home due to poor service and now drive an additional 20 miles to get to this location with unfortunately similar results. I don’t expect much and often don’t complain unless absolutely necessary, but as a consumer I would [incorrectly] assume that I am a valued component of their business model. BTW, I learned by calling the dealership that my part was scheduled to arrive in a few days because no one called to provide a status update or schedule installation being that it’s more than 1 week after they said the part would be in.

Darius Johnson Apr 22, 2021

Absolute horrible experience. Bought my 17 year old daughter a vehicle from this location. The salesperson (Tina, absolutely amazing, loved working with her) provided us with an Auto Nation inspection of the vehicle, showing that everything was in great working order and condition. We purchase the vehicle (2016 Acura) trusting what the inspection read. Literally on our way home from the dealership we get a blow out on one of the tires on i25! Open the trunk, no spare tire or even the air pump/fix flat! We literally have to tow the vehicle home! Lol. Call our salesperson, Tina (again, amazing), she tells us that she was able to get a manager to at least approve our tow bill home ($250 ish). Next day we find out from Big O tires that the tire had a bubble in the sidewall (a blemish missed by their inspection) and that’s why we got a blowout. So, we just replace all 4 tires because I don’t trust this “Auto Nation Inspection” anymore ($900 for new tires the day after we bought the car). Being that Auto Nation sold us a vehicle without a spare tire, I ended up ordering one from Acura ($400). The next day we also notice that the vehicle intermittently won’t start with the push button. We have it checked out, evidently the starter was bad!! Another $500 and miss on their inspection!! They also sold us the vehicle with only 1 key, a spare key was $350!! By this time about a month and a half has gone by, and still no reimbursement check for the tow home. I contact our sales agent, Tina, and she assures us that management is on it and will get it sent out soon. We purchased the vehicle from Auto Nation at the beginning of January, I just received (March 12th) a check in the mail from Auto Nation for $20!! That’s right, after all of that, $20!! Lol. I’m so beside myself I literally want to crumple it up and give it back to them along with a copy of their “inspection”. I am a man of my word and I understand how sold “as is” works, and I’m not complaining about fixing/replacing parts on a used car at all. I am however extremely disappointed with their so called inspection (that I trusted), and with their customer follow up. Never once have I heard from a manager or anyone other than our awesome salesperson Tina. You can keep your $20! Never again, Regards

Daniel Nohava Mar 15, 2021

Purchased a new 2020 Jeep Cherokee Trailhawk from AutoNation Chrysler Jeep Broadway through the Costco Auto Program which I highly recommend to potential buyers if you have a Costco membership check out the the program through Costco. Initially the sales representative Karmon quoted me a higher price than what was showing on the website and tried to brush it off on dealer fees. Finally got the Costco price which appeared to be reasonable discount. I also had a $1500 Jeep voucher which I presented but I am not convinced that was taken off the discounted price because when I asked the sales rep to explain the pricing I didn’t get a clear answer. I have to say I felt rushed to close the deal despite telling them I wanted the vehicle and would return the next day to close the deal. I had told the sales rep I wanted the have body side mounding trim added to vehicle and door protector trim and he said yeah yeah the finance guy will help you with that. The finance guy, Nick, I will get back to him shortly, sold me a warranty for nicks and dents instead, so I never got what I wanted. I also wasn’t aware that I was not getting a privacy cover or roof rack rails that they were options otherwise I would have negotiated that into the final deal. Because I was rushed to close then and there, and I did tell them I had an doctors appointment I drove away from the dealership with a $35,000 vehicle that has a bunch of bells and whistles I have no clue how to use or what’s there! I was told to keep a notebook of questions about the vehicle and then call to make appointment to come back and they would go over things I just found out I had requested financing at my credit union and discovered that is not who I got financed by! Very disappointed! I went through all my paperwork and discovered I have no clue who I financed with and the monthly payment rate and term is much more than the piece of paper they showed me on the sales floor. Of course they keep all those papers after the deal so you don’t have proof of what they plied you with to close the deal. Buyer Beware of being rushed and the all smoke and mirrors. Although I had requested financing with my credit Union of Colorado as they had quoted me a rate and the rate I got was slightly higher, come to find out they didn’t even use my credit union! On the other hand, everything was rushed, I asked about service loaners, yeah they are available, not sure there is a fee or not but you have to call ahead. Bottom line, I had a 10:00 am appointment and left at 3:15 with a new vehicle, not quite sure what the vehicle I just purchased was equipped with I was driving away with but I had 3:45 doctors appointment so plan on spending on a whole day at the dealership so that you can get all the details. I would post a picture of my new vehicle purchase, which is a major purchase, at the dealership with my sales rep but they failed to make that happened. It’s been over two weeks now and never received a follow up call from GM or the dealership thanking me for the business or if I was satisfied with my purchase or had any questions about my new vehicle, and they do have my contact information, leaves me with the feeling that they made a sale and don’t really care about you after that.

Mike Lec Jan 10, 2021

I got my Jeep Compass (2015, 72000 miles on it, so a pretty new car) from them, less than 4 months ago... after a week from my purchased it was back at the car dealership due to a malfunction with the AC... now (after I didn't even put 10.000 miles on it) my clutch is completely broken and even if we have the extended warranty, they wanna make me pay for it ($2300!!!)... I spoke with several mechanics and there is ABSOLUTELY NO WAY someone can break a clutch in LESS THAN 4 MONTHS!!!!!! You can google it or you can ask to any mechanic, it's literally impossible!! Plus, I've been driving manual for 15 years so I perfectly know how to drive it, but even if I didn't know, it takes at least a year of driving it like crap, before a clutch can break down like that so this mean the car was already messed up and they didn't check everything that it was supposed to be checked!!! (And you can tell that also from my first issue with the car after only a week) They sold me a lemon and now they wanna make me pay for it!! This is absolutely ridiculous and totally unprofessional!! They definitely lost our business forever and I'll make sure nobody I know will purchase from them! The lack of professionalism from them is disgusting! I made a claim also to the headquarter in Florida because I am not paying 2k on a car I JUST PURCHASED!!!! I don't care if any extended warranty won't cover the part, is just absolutely ridiculous that they would sell me something like that and don't take any kind of responsibility for it!!! The dealership needs to take action and fix that part! What kind of service is this?!? DO NOT BUY FROM THEM!!! They will sell you a lemon! Without counting the fact that it took me 5 phone calls and an entire day before the Sales Manager called me back, AND it's since Friday that I'm waiting for a replacement car (which they promised me) but it's Tuesday and still nothing about it! They DEFINITELY do not take care of their customers!! Not surprised why their reviews range is so low!! Also, the quality of customer service is absolutely disgusting!! They promised me a replacement car, never got one. I had to call 6 times in one day before the Sales Manager called me back in the late evening, and I waited so much for the General manager to call me back that I had to go over there in person!!! Absolutely ridiculous!!! They should be ashamed of themselves! UPDATED: Even after talking to the General Manager of this awful place, I ended up with absolutely nothing!! They don't take ANY responsibility for their negligence on the car broken, they won't meet me half way on the price of the repairs, they won't match the price that another mechanic gave me and they won't even cover the cost for towing my car back to my home!! We are absolutely disgusted from this treatment and total lack of service and professionalism!! A billion dollar company like AutoNation that won't cover 2k of repairs on a car they just sold and where the customer does not have any fault because it's all about their poor quality of work and work ethic, it's absolutely insane, unfair and unbelievable!! Under my expenses I had to tow my car to another mechanic and I will have to pay for the repairs!! I will file a major claim against the entire shop, General manager first of all! Like I already said, do yourself a favor and go purchase somewhere else!!

Eva Granelli-LaFarlette Dec 1, 2020

We bought a brand new Jeep Rubicon from AutoNation. It was our third Jeep vehicle but our first time buying from AutoNation. We love the Rubicon but sadly we have had a terrible experience with this dealership. Maybe things will change in the future but right now, sending customers home without properly reassembling their vehicle, failing to complete warranty repairs, and mistreating people who bought a new car from you are patterns we do not appreciate. - Incomplete repairs.- Despite antifreeze leaking on the floor, the service writer argued about whether or not our radiator would need to be replaced. The dealer finally replaced the radiator under our full manufacturer’s warranty and called to tell us the Jeep was ready. When looking at the Jeep, we found out that the service department did not reassemble it properly, we are hearing water sloshing noises in the cabin, and smell antifreeze every time we drive the Jeep. It is not acceptable to put a customer back on the road after failing to reassemble the vehicle. How can we have confidence you did a quality job and did not overlook anything else? - Repeat paint issues.- This is the third time they attempted and failed to repair a paint defect. When I asked the service writer to look over the repairs with me, they quickly jumped to excuses about why the paint would never match and claimed everything was normal. Normal? Paint is not supposed to be textured and uneven. The paint is now worse than it was before we came in. - Service confirmed a faulty seatbelt, then refused to replace it.- When I dropped off the Jeep for service, I showed the assistant service manager a seatbelt problem. She replicated the problem in front of me, confirmed the seatbelt was faulty, and that it should be replaced. When service called to say the Jeep was ready, their story changed. Now AutoNation claimed the seatbelt was “preforming normal operation”. Seatbelt failure is a safety issue and the faulty part needs to be replaced. Instead, we were given excuses and bullied by Travis, the AutoNation service manager, as he dismissed our concern and ignored the fact that his assistant service manager already confirmed the problem. All of the above issues are still unresolved and we are disappointed with how this dealership supports their customers. This is not how anyone should treat customers, especially ones that buy a 48,000 dollar brand new Jeep.

JC Oct 2, 2020

Do not mistreat your customers, it’s the right thing to do. We bought a brand new Jeep Rubicon from AutoNation. It was our third Jeep vehicle but our first time buying from AutoNation. We love the Rubicon but sadly we have had a terrible experience with this dealership. Maybe things will change in the future but right now, sending customers home without properly reassembling their vehicle, failing to complete warranty repairs, and mistreating people who bought a new car from you are patterns we do not appreciate. - Incomplete repairs.- Despite antifreeze leaking on the floor, the service writer argued about whether or not our radiator would need to be replaced. The dealer finally replaced the radiator under our full manufacturer’s warranty and called to tell us the Jeep was ready. When looking at the Jeep, we found out that the service department did not reassemble it properly, we are hearing water sloshing noises in the cabin, and smell antifreeze every time we drive the Jeep. It is not acceptable to put a customer back on the road after failing to reassemble the vehicle. How can we have confidence you did a quality job and did not overlook anything else? - Repeat paint issues.- This is the third time they attempted and failed to repair a paint defect. When I asked the service writer to look over the repairs with me, they quickly jumped to excuses about why the paint would never match and claimed everything was normal. Normal? Paint is not supposed to be textured and uneven. The paint is now worse than it was before we came in. - Service confirmed a faulty seatbelt, then refused to replace it.- When I dropped off the Jeep for service, I showed the assistant service manager a seatbelt problem. She replicated the problem in front of me, confirmed the seatbelt was faulty, and that it should be replaced. When service called to say the Jeep was ready, their story changed. Now AutoNation claimed the seatbelt was “preforming normal operation”. Seatbelt failure is a safety issue and the faulty part needs to be replaced. Instead, we were given excuses and bullied by Travis, the AutoNation service manager, as he dismissed our concern and ignored the fact that his assistant service manager already confirmed the problem. All of the above issues are still unresolved and we are concerned about whether or not this dealership is capable of properly servicing vehicles. This is not how anyone should treat customers, especially ones that buy a 48,000 dollar brand new Jeep.

JC Oct 2, 2020

WORST CUSTOMER SERVICE EVER- I'VE BEEN WAITING A WEEK FOR A CALL FROM A MANAGER AND HAVE CALLED AND LEFT MESSAGES AND NOBODY WILL CALL BACK 2 weeks ago, I had an appointment to come look at a vehicle, left work early and drove over an hour, just to get there and find out they had sold the vehicle out from under me. What's the point of an appointment then, and how dare you waste my time. The salesman called me the following night to say, "the financing fell through" with the other party and that they would like me to give them another chance. I agreed. I had been looking nationwide for this vehicle for months, and finally found what I though was a decent one. My husband and I went in on Saturday, the vehicle was on a lift, immobile, but we got to look it over. We were told it was going through their "PRECISE INSPECTION PROCESS" We were told the cv axles would be replaced since the boots were cracked and leaking, oil change, air filters, and 2 new tires. I got a call Thursday that the vehicle was ready, and had them send me a copy of the "Precise Inspection Report" that showed the only things wrong with the vehicle were the tires that got replaced, the diff is seeping, and the cv axles. When I asked about the axles, I was told they weren't replaced, even though the report stated they had leaked almost all of the grease. THIS IS A SAFETY ISSUE! When I brought it up, they had their master tech look at the vehicle and guess what? They needed to replace the cv boots/axles... something that I was told was being done from the get go! So I had to wait another day to get my vehicle. Then, on Friday when I picked it up, here's what I found. Keep in mind, the "PRECISE INSPECTION REPORT" said ALL OF THIS WAS OPERATIONAL! 1. The vehicle WAS NOT "sanitized and sealed" 2. The tire pressure light was on. It just got 2 new tires, why was this not reset?! 3. As I was driving home, the A/C just kept blowing hot air! On a 95° summer day! 4. The "detail" was a rushed wash that I would expect from a high school fundraising car wash. 5. The oil change sticker in the window was never changed, so I don't know if it was actually done and when I need to get my next oil change. 6. The right fog light was out 7. The left license plate light was out- this is something I CAN GET A TICKET FOR 8. 2 of the interior dash lights are burned out. 9. The left headlight is heavily oxidized and discolored. 10. The spare tire is dry rotted NONE OF THIS IS OK! I got a report showing that all of this worked, and I paid a price for a vehicle that all of this was supposed to be working on! I am absolutely disgusted. I came back to give your company another chance to make what they did right, and have had nothing but problems since. Absolutely the worst car buying experience ever!

Brittany Moyers Aug 28, 2020

HORRIBLE Experience with a fine ending. First of all we had a recall so we had to go to the dealership, we had been here one time before and thought it was good so we went back. We made an appointment a month ahead for a catalytic converter recall and I asked for an estimate for back windows. The person never told me there was any cost for the quote. Drop off was normal and then we waited. We received a call the next day saying our car might not be ready they would need more time. On the 2nd day they had it I received a call it was not going to be ready by the end of that day either, they needed parts, they were 24 hours behind. On day 3 they called again, this time to tell me there was $2700 of additional work our Jeep needed but we could purchase an extended warranty from them if we wanted, also it was $400 for the window repair and did we want to proceed with that repair. We told him no thanks not today. He called back again and said the car was actually ready now. ?? When we arrived to pick up the car that was in for a recall we had a $145 bill, this was the cost for the quote we were never told about, not when we booked the appointment, not when I spoke to the service department on at least 5 different occasions in the 3 days they had our vehicle. I left flustered, getting into my car there was paint on the door, the seat, the steering wheel and the passenger seat!! What? The very nice kid in the service area, Daniel, worked to get all the paint out of our car. We had nothing painted so why there was not paint IN our car was a mystery. Driving home our car now smelled like burning marshmallows and rotten eggs obviously when I got home my husband called to speak to a manager. He was on hold for 10 minutes before being told they were all in a meeting and he would call him back. Not getting a call back, my husband drove back there and spoke to Matt, the manager on duty. The only reason this review is 2 stars and not 1 star is that Matt agreed we should have been informed there was a cost for the estimate up front and not surprised at pick up. Oh and the burnt marshmallow rotten egg smell is totally normal with a new catalytic converter and we should have been told at pick-up, no answer about the paint. ?? Bottom line, the turnaround time to repair our car was 3 days!, the communication was beyond terrible, there was paint IN our car which had to be cleaned up and we were overcharged. Had my husband not driven back there we would not have been refunded. Just go somewhere else and save yourself a ton of hassle.

Dawn Venable Oct 19, 2019

First and foremost I never write bad reviews because I work in customer service myself but this one is one I can’t get past without mentioning our experience. BUYER BEWARE!!! Check over everything!!!! There is a saying bad things come in 3s..... well that was definitely the case for us... actually in our case it was 4 bad things.... when dealing with this Autonation location.... Please please please make sure you check over EVERYTHING before signing the waiver stating that you assume responsibility to buy a vehicle “as is” as not doing so may cost you more then you bargain for!!! We recently purchased a used 2019 Jeep Wrangler Rubicon Unlimited with 15,500 miles from the Autonation on Broadway in Littleton. While the associate helping us was very polite ... we were less then impressed with the overall attention to detail this dealership had/has when evaluating trade-in vehicles that they then sell. The vehicle that we purchased has a light bar on it (put on by previous owner) but Autonation FAILED to check that it actually worked!! When we investigated the issue the day we were at the dealership it was determined that the “wiring harness” that connects the light-bar to the vehicle was not there, thus the light-bar did not work. Why check to make sure the lights work when you don’t check to make sure that ALL the lights work!?!? We were told that there was nothing they could do because the company the light-bar was purchased from was not one that they are contracted with and they would not able to order the part and “fix” it for us. They missed the fact that the center console lever was broken, luckily I was able to repair the damage myself. Granted the day I purchased the vehicle I didn’t open the center console (my oversight) due to the issue we were focused on regarding the light-bar. Third and most expensive!!! One of the tires (which looked to be in great shape) started losing air the day after we purchased the vehicle... it had gotten really cold the night before so we kept an eye on it the next day to make sure it didn’t lose more air..... which it did.... I took the vehicle to Discount Tire to have them check for nails and they discovered that the tire didn’t have a nail... it had a “road plug” in it!!! When asked if it would be able to repair it they said no as the “road plug” had damaged the bands in the tire and had to be replaced to the grand sum of $552.80 FOR ONE TIRE!!!! When I asked what criteria they used to evaluate tires on trade-in/used vehicles they stated they check tread depth, tire pressure and side walls for damage.... make sure you check the treads themselves for nails or other damage they do NOT do this!!!!! So in addition to buying a new “used vehicle” which was already pricey enough.... my husband and I also had to shell out an additional $600 to “fix/repair” everything that Autonation missed!!!! And last but not least.... the vehicle came with a “tow hitch extender” which they said should be easy to remove if we so chose to do so... which we would’ve done had they given us a key to unlock and remove the hitch from the vehicle.... when they purchased the vehicle from the previous owner they failed to obtain the key to unlock the hitch for “easy removal” so we are going to have to pay to have the hitch removed because we can not do it ourselves!!! Seriously what are you doing!????? I realize that we as buyers missed some things, but come on this is silly!!! What kind of customer service is this??? My biggest concern is if this is the non-critical stuff you missed.... what else did you maybe miss that could be really important or maybe even compromise safety???? It makes me question the whole purchase!!!! The management at the dealership did NOTHING to compensate for the issues and did nothing to help us correct the problems because “we acquired their vehicle as is”.... This was not our first purchase with Autonation... but this maybe our last as this experience was extremely disappointing. BUYER BEWARE!!!

Aislinn Early-Fuller Oct 18, 2019

Okay, so first of all, good try with the screening software for publicly posted reviews. I run an online marketing business and know this game. Because this is one star, someone is going to actually read this and send me some BS email about how sorry they are, blah dee blah blah. And then I'm going to copy and paste it onto Google for the rest of the world to read. TL;DR: GO TO LARRY H. MILLER JEEP AND SEE GARY (ecoDiesel) OR HIS SON (normal Jeeps). On to the show... Should I start where Autonation held me hostage for 5+ hours promising me a loaner every few minutes? Or when it took them 36 hours to do a basic oil change and I still ended up driving to Summit County with engine cleaner instead of oil? I guess it was nice that their service department manager called me on his personal cell phone to tell me to get an oil change, immediately (Yay! Even more waiting for more service! Hopefully my car isn't too f'ed up!) I think I'll start with the fact that they had my car for over 15 days, and DIDN'T FIX ANYTHING. It happened when I dropped my car off before heading out of town for a week. When I came back, my car was still not ready. Because they were so worthless the first time in getting me a loaner car or putting me in a rental, I rented my own car for Day 1. Then Day 2. And finally days 3-5. After all this time, and all the money I personally spent on a rental car because they wouldn't compensate me.... drumroll please.... THEY DIDN'T FIX ANYTHING! I took my car to Larry H. Miller Jeep last week, where they put me in a rental car IMMEDIATELY. LHM fixed my car in three days-- no hemming and hawing about the work. No explaining how they have to order this part or that part. No complaining about warranties and approving claims and on and on an on... LHM provided nothing but real service where Autonation was a complete and total mindf****. And, at LHM, I paid nothing but my warranty deductible of $100 because Larry H. Miller paid for the rental. BOTTOMLINE: they have great reviews because they're using a ratings-based screening service that filters 3-star and below reviews to an email follow up, and 4+ reviews get posted online. But everyone *thinks* their review is getting posted. Just another way for them to screw you over without actually doing any work! :)

Christina Scalera Aug 27, 2019

Purchased an 06 H2 from this dealership.... I live in Ohio...... Asked multiple questions re condition of vehicle (body, paint, rust, interior, tires, etc) was told it had only one small scratch and that tires and interior was in great shape and everything was is working condition! When the vehicle was finally received more than a week after they received payment in full, there was 2 large dents with creases in them, the front tires were severely worn on edges and needed replaced, the spare tire on back was dry rotted and completely useless, the interior plastic trim is cracked everywhere! And in some places held together with... Get ready!.... Drywall screws!!! The windshield wipers were so hard and so much rubber was chipped out of them, I could've used them as bread knives! Two days after receiving the truck, the check engine light came on! Code P0101, that's when I found that the mass air flow sensor was so clogged with debris (leaves and sticks! Yes sticks!) that I had to replace it... The air filter had holes in it the size of walnuts (had to replace that too). The steering is so loose that the wheel turned at least a quarter turn before any turning was noticed in the vehicle (have to replace ALL steering components!)the salesperson made a comment about how "great" the vehicle drives. I Have to replace all brakes and rotors! And the back passenger window does not work! Hell.... It didn't even have a button in the door, just a hole where one used to be.... So had to replace that too! Both headlights and brights had to be replaced.... And on top of all these things....... More than 6 WEEKS AFTER RECEIVING PAYMENT IN FULL I still had not received any title work! When I called and spoke with Crystal, I was told. "I'm really behind".... "more than 6 weeks behind" on title work! Still somehow, no one ever apologized.... No one ever called to see if I was pleased with my purchase,.... Probably because they were well aware of the condition and didn't want to hear me complain.... But I called anyway and complained.... Still, no apologies.... I had to reapply for my temp tag due to a title clerk who is apparently inept at her job and even more inept with dealing with customers..... MY ADVICE IS, BUYER BEWARE OF THIS DEALERSHIP!! would never recommend this particular dealership to anyone. But hey.... U got your money! So, who cares, right?

Helios Furion Aug 17, 2017

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