Great service department they stuck with me and helped solve an electrical problem

The dealership was great Jason Byrd was very understanding of what I was looking for and how I needed to complete my deal. Financing was fast and they really worked hard to custom make my gap and service contracts fit my needs. I would definitely encourage anyone to give them a chance for a new car.

Incredible staff, the sales and finance team were very knowledgeable and excellent to work with. Best car deal experience i have ever had.

Timely and professional team. Very friendly and helpful.

I was told a certain vehicle I was interested was available for a test drive. I made arrangements to get down there and when I got there, they told me the car I was interested in had been on the lot for 100+ days and was not sellable. Then someone told me it was available after all. It felt like bad communication all around and very untrustworthy. One associate told me that salespeople will say anything to get you in the door. Another associate basically said the other one was lying. So all together I had a horrible experience and therefore will never deal with AutoNation again.

AutoNation was able to get me in for an oil change quickly and they made an update to my vehicle that was under my warranty. The staff was friendly and supportive. Will definitely go back for my next auto needs.

Helped my mom alot, she had average credit and still left happy and with something she likes and can afford, they really help you here

Loved my experience here! Jeremiah was very knowledgeable and really helped me make a decision and was not pushy whatsoever. Bobby in finance made my finance experience the most efficient I’ve ever been through. I will definitely be going back for services and with any future vehicle needs!

Brandon, the sales rep was very friendly and easy to work with.

It was a pleasure working with these guys. I got the car I wanted and it drives like a dream.

I went to another dealership first and was so unhappy with the sales assistance that I left. When I went to AutoNation on Broadway it was a completely different experience. Everyone was very helpful, knowledgeable, and actually listened to what I was looking for. They did not push me to buy whatever was on the lot and instead took the time to find the jeep that fit my needs. Jason was fantastic.

Fast service!

Bree was helpful and courteous. She answered all of our questions and concerns. I highly recommend their service department.

We've been going to AutoNation Chrysler Jeep Broadway for years for service. Previously we were going to a local 4x4 shop for our maintenance on our Jeep vehicles. There came a time when they couldn't solve the issue of our Jeep stalling randomly (turned out to be the connector on the main computer). Well, ANCJB was able to diagnose and repair it quickly. We then switched our maintenance to ANCJB. We also bought our next Jeep through them. Even though they didn't have what we wanted in stock they were able to find it and bring it to the dealership. And, we still got a discount. We recommend ANCJB to anyone looking for a new Jeep. As we've stated, the mechanics do high quality and thorough work so we recommend ANCJB to anyone needing Jeep service as well. The pricing is fair on both new vehicles as well as service. And, you can usually find an online coupon. Keep up the great work!

Tin tin is the man with the plan!!!! He was amazing!!! HE MADE US LAUGH made the whole experience easy and Fun!!!! HE WORK REALLY HARD TO GET US THE CAR WE Wanted for the right price. Made our dreams come true!! If you go here ask for TIN!!!!

Great service! Ben Johnson coordinated with my work schedule to get servicing done sooner than expected! Very painless experience compared to other dealerships i have dealt with.

Had to go to a FIrestone after the service and no care I was provided here. I was never even offered a refund for their mistake. I drove away thinking my tire rotation and alignment was safe to drive. Negative. They didn’t tighten the bolts on my tires. I was back the next day for them to fix this. Then on Sunday I see they didn’t inform me of a bolt missing and the broken park of my left back wheel. I called back Monday and I don’t think they understood. I would like to speak with someone who can refund me my time and safety. I no longer trust this store. The person who cleaned my car was also very aggressive and verbally abusive when they return my Jeep to me. I know I have to still come back on Friday to have them fix the broken piece they are at fault for. My safety was not a concern!

I had my Town n country in for just a simple oil change cost me 135 dollars!! Crazy I don't drive a Hellcat! I have never paid over 40 bucks for an oil change Ever!! When I asked why so much the advisor had an attitude like I'm crazy. Never again AutoNation!!

I took my Grand Cherokee in for a basic service, oil & tire rotation. I had only been to AutoNation Jeep Broadway once for parts. The dealership has a wonderful, clean and modern waiting area. My service advisor, Benjamin was fantastic. Very knowledgeable, and went through all of the items they checked and serviced. Not the closest Jeep dealership to my house but I’m planning to make them my preferred service dealership.

A bit more than a week ago, I was fortunate enough to purchase a decently equipped Grand Wagoneer from my friends at Autonation Jeep Broadway. The team was polite to the bone; my experience started by being greeted by one of their sales professionals at the door. I had a deal on the table in less than an hour after that, with my trade and pretty decent numbers. Then, that very same day, I had the pleasure of driving home in my recently acquired truck. Doing business with Autonation Jeep Broadway was a modern buying experience. I could have completed my deal in its entirety via the phone or online. Their team is ready to accommodate the most discerning customers and make sure both the vehicle and the adjacent needs, like maintenance and post-sales support, meet or exceed your expectations. Can't thank enough the whole team. Especially "Bobby" Mann over at Finance, Jeremiah Knopp, and "Don" on the sales floor. These guys could sell water to a cloud, but they endeavour to understand your needs and wants. Making you a happy customer without being pushy, focusing on what you want. I'll be sure to come back whenever any automotive-related need arises.

I have been using Autonation on Broadway for service since I bought my Jeep in 2017. The pressure they put on customers to give them a 10/10 has always been distasteful but I understood the pressure they were getting from up above to get great ratings. “Anything less than a 10 is unacceptable.” This time the rep handed me an electronic pad and asked me to verify all kinds of things about my car that I had no way to verify. I said I have no idea if any of this is true I haven’t even seen my car yet. “Oh, I’m sure it is, you can just sign it down below”. Fortunately I have never been disappointed with the service at this location. I even had my car detailed last time I was there and they did an outstanding job. That’s why I gave them 4 ⭐️ But the pressure to review them as perfect is too much. I’m finding a new service center.

Service- in and out as expected, on time and a little hot green tea while I waited. Hits all the marks!

Some people is frustration with others sometimes that happens

Best car buying experience EVER. Went in to look at a few different models of jeeps and Brandon made my dreams come true with a Grand Cherokee! Brandon made buying a car a breeze when it’s usually not. He was extremely helpful and never made me feel pressured. I highly recommend setting up an appointment with Brandon! He will definitely be my sales guy the next time I’m shopping around again!

Service Department is excellent. My daughter’s car was checked by Bre and she provided excellent customer service. Ben was our service representative and he was very helpful and professional.

My Jeep Compass was sent from CarMax to AutoNation Chrysler Jeep Broadway to fix a non-functioning screen on my backup camera. It sat in their parking lot for 4 days before anyone even looked at it.

Did a great job when we needed a car quickly after our accident.

One of the easiest experiences purchasing a new car! Quick response to my online inquiry. I was able to set an appointment to test drive and buy without any hassle! Very nice facility and friendly staff.

Great experience overall - the staff here are very communicative and helpful.

I needed a new Jeep and the guys over at Broadway made my purchase easy and haggle free. I couldn't have asked for a better deal! My salesman Tyler Hartman was professional and handsome!

My husband custom ordered his Willy's Jeep Wrangler here. The Team at AutoNation Broadway was very helpful Marco, Steven, and Bobby (finance). I was very impressed with how well the team worked together to get us the best deal possible. The maintenance deal we got is good for 5 years with oil changes, 30,000 and 60,000 maintenance worked in. The owner came over to make sure everything was excellent and that we were being treated well. I would absolutely recommend AutoNation on Broadway to anyone looking to upgrade their vehicle and make sure you ask for Marco!

Lied to by service advisor. Absolute B.S.

The whole team at autonation was excellent! They took care of us and made us always feel appreciated and welcomed. Thank you!!

Top notch service! This location has a pleasant place to get work done or pass the time by while they take care of your vehicle. We highly recommend this team.

I bought my 2017 Jeep Grand Cherokee via the Internet. I did not inspect the vehicle personally and had it shipped to my residence. I was assured by the dealer that the vehicle was in "mint" condition, had never been wrecked and only had one blemish on the passenger side rear. When I received the car, it was obvious that the front end had been damaged, probably by hitting a curb. There were non-factory sheet metal screws on the driver's side fender and the inner plastic liners were not attached. The hood also had rust. This was verified by my local Jeep dealer. The dealer lied to me. Response to Dealer response: Really, if you wanted to talk with me, you had my phone number.

David was stellar he really knew what was going on and made the process seamless! Autonation beat my highest offer by 250$

Had an excellent experience. Max was awesome and he got us into a beautiful late model Grand Cherokee. Definitely would recommend tracking down Max if you plan on purchasing a vehicle from this dealership.

Bre is the best service advisor there! I recommend asking for her each time because there’s no time lost in her helping you out abs getting your vehicle back to its 110% as quickly and efficiently as possible all with open communication throughout.

Service is always great. Parts supply delays are not AutoNations vault but the service managers to all they can to expedite the quick repair and return of my Jeep.

David Q was great! He was very patient throughout the entire process. Followed up when he said he would, and then followed up after the deal was done to make sure everything was going well. Would definitely do business here again.

Service center is great. People are professional, friendly and courteous. Service is fairly fast. A comfortable waiting area.

Worked with Raul on sorting out a trade-in for a new Gladiator, very smooth, efficient and process went real quick. Before I knew it, I was already driving away from the dealer in my awesome new truck! Other things: the dealer is very clean, organized - was super easy to get a test drive sorted out and I wasn't pressured into anything. Everything was well explained throughout, was confident and comfortable with everything about the Jeep when I left.

Ben was awesome, got me everything I needed and in a timely manner. Kept me updated, sent videos of the car mid service, overall a 10/10.

I saw a Mazda5 minivan, 2014 on line. It was easy to set up an appt with a sales person and see the vehicle. The price was good, their inspection report for the standard items was good. I did take the vehicle to a mechanic service for inspection. They did find a couple of items that needed addressing now, and AutoNation took care of that. Really pleased.

Wonderful experience with Automation on Broadway. Brian arranged everything down to the wire and Jordan moved us through finance like a breeze. Thank you to everyone! Will definitely purchase another vehicle through this location once more EV are availalbe.

I can invest my last dollar with only one person and that's Mrs Mariel Ramsey who prove to be the most honest and trustworthy Expert trader. she's the best account manager I have ever known or heard of. She has been helping me. I started with just $900 and now am getting great profits like $6,500 upward. You get to withdraw yourself after 6-7days of trading, no extra commissions. If you are really interested, You can contact her via: Email: marielramsey229@gmail.com WhatsApp +19736928825

Always a great service experience! They’re pleasant, know what they are doing, and absolutely LOVE my dog. I highly recommend!

I was very disappointed with my service visit. I’d scheduled an appointment for a Wednesday, however, my car wasn’t even looked at until the following Friday (9 days later). Why did I schedule an appointment if my car wasn’t going to be looked at right away. I could have been driving my car the entire time. And don’t tell me that’s company policy, because policies can be changed. It’s just a stupid process that needs to be fixed. Also, I understand staffing levels are low, but again, that’s not my problem, you should figure that into your scheduling process. I would have been happy to wait another week to drop my car off.

Super friendly and efficient service department!

I was very disappointed with my service visit. I’d scheduled an appointment for a Wednesday, however, my car wasn’t even looked at until the following Friday (9 days later). Why did I schedule an appointment if my car wasn’t going to be looked at right away. I could have been driving my car the entire time. And don’t tell me that’s company policy, because policies can be changed. It’s just a stupid process that needs to be fixed. Also, I understand staffing levels are low, but again, that’s not my problem, you should figure that into your scheduling process. I would have been happy to wait another week to drop my car off.

One of the most memorable car purchases I have made. Daniel is doing a fine job supervising his staff. I have the upmost confidence in him and his team. Travis was very helpful in the transaction too.

I did go for oil change for 2020 jeep renegade. I had coupon in my jeep app I asked to used it. She charged me 78.41 and give me wrong information she told me the coupon for regular oil not the full synthetic. Wich is not true. I have attached the receipt and the coupon and she did not tell me that she will not apply to coupon discount until they did the oil change done. That unprofessional. What she did is not ok.

When I inadvertently missed my scheduled appointment they were able to squeeze me in so I could get my services done. Super friendly staff and good work.

Made a APPOINTMENT for a oil change and a axle changed... Came in and was helped after 10 min... I informed them I have a appointment and I verified that a axle was not on back order when I made the appointment 2 weeks ago.. They informed me they had 60 cars in fount of me.... WHY... IF I HAD A APPOINTMENT ????? Said to leave me jeep her for 6 days....

Don’t come here, Waiting in line to make an appointment for service. There was one one person in front of me. There was at least 4 people working & not even one of them even said hello or give us a min. One of the workers had his AirPods in & he was cursing and complaining about a customer. I took my service some where else I wasted my time just going there. Go if you want to just stand there and get nothing done.

This dealership is great. They are amazing at answering questions, and they truly care about getting you into the car you want at an affordable price. They also go above and beyond with customer service. We did have a very unexpected issue come up and they were absolutely wonderful when handling it. We came away just as happy as when we walked in if not even more so. I would also like to directly thank Matt for all of the hard work he put into getting us into our new van. We had to bring 5 kids with us and he was so patient and accommodating and made sure our kids felt involved and heard in this process. When we need a car again we definitely Will be coming back into this specific dealership.

This review is for the service department, not auto sales. I am only posting this because they send out an email asking for reviews after a service appointment. I had a rough running engine and called in early February to make an appointment. I was told all AutoNation service centers were 4-6 weeks out on appointments. I reluctantly made the earliest appointment I could since my extended warranty only allows service at a dealership. When I finally dropped off my vehicle I was told it would be 5-6 (working days) before it could be seen by a diagnostic tech, then the work would begin at some point after that. I wanted to take my car back home for the waiting period since I can't be without a car for a week and a half but was told that the only way to keep my spot in the queue was to allow them to keep my car the entire time. My experience with the point person at the service department was fine, but their policies and organization are horrible. I would never use them if I wasn't forced to by my extended warranty company.

This is the 2nd time I've taken my Jeep to this location and I'm pleased with the service as well as how friendly and knowledgeable the staff is.

This is one of the most dishonest unprofessional dealership’s in Denver. The public should avoid this dealership at all costs. Especially avoid a salesman named Chan, Chan lied to me and told me he had the car I was searching for at their dealership. We negotiated a price and Chan told me to come and pick up the car, he even said he would reimburse me for the $45.00 Uber ride once I got there to purchase the car. When I arrived Chan was not there, and neither was the car that I was supposed to purchase. I brought the agreed upon amount in cash and pre insured the vehicle. The sales manager told me they would have a better car for me tomorrow at the same price. But that never happened either, the sales manager called and told me that the car the were going to sell me yesterday was already committed to another party. Lies and deception, wasting my time and money. Summoning me down to the dealership to pick up and insure a car that doesn’t exist. A classic bait and switch practice that this industry is well known for. The attempted fraud by Chan to negotiate a price, make the buyer purchase insurance for the VIN that was provided to me. Waste my time negotiating and then to incur the costs of coming to the dealership to pick up the car and then incurring the costs to get home is completely inexcusable. Total disrespect to the customer, and forcing me to file formal grievance with BBB and Consumers Affairs.

Great service

The service dept has greatly improved since my last visit. The check in and check out process is more streamlined with little to no waiting, and the person who helped me was more knowledgeable than other techs I’ve worked with. Asst Service Mgr Ben Johnson has made a difference at this dealership.

With how big a deal purchasing a car is. The salesman I worked with at AutoNation Chrysler Jeep didn’t even let me know the vehicle I was seriously thinking of purchasing SOLD the day I went to the dealership. He did not even follow up on how my visit was. Slightly annoyed and will not be giving them my business.

fast. friendly staff who get you in and out

Brandon helped both me and my cousin get our dream cars currently at the moment. Brandon made the experience extremely fun and never made us feel pressured to do anything. He went out of his way to help me by staying late and finding the best options for me. I traded my car in for my new one and as we waited for finance, he helped me switch over my belongings to the new car. If I could rate higher I would 100%. Brandon will for sure be my new car sales guy and I would highly recommend to look for his name and schedule and appointment with him. You will not be disappointed! Jordan was also very sweet and awesome in financials, she never pressured me to add more to my warranties and was straight to the point with what she felt would best fit me. I don’t plan on getting a new car anytime soon but if I do I will be coming back here no doubt!

From the moment my husband walked in, to the moment we walked out, everything was horribly unprofessional. Initially one of the sales guys glanced over at my husband and refused to help him (i wish i knew his name). Then 20 minutes later they found someone to help us, we knew exactly what we wanted and already had a preapproved check with our own FI. The process took forever, I was already super frustrated with the whole thing, but tried to be understanding - COVID , they were short staffed, only one finance manager ok we get it. Hours later we come to find out that the vehicle we are purchasing is not at the dealership, and the General Manager took it home to "DEMO" it, and unfortunately the GM lives 45 min away. I was baffled, not one apology , nothing. The next day we get our car with 380 miles on it....380. And on the website the vehicle was advertised at 10 miles. I'm seriously speechless, is this normal? Do GM's just take brand new vehicles home to DEMO them? I will not stop at this review, this is absolutely unacceptable, but just wanted other people to know how professional this place is.

Buying the jeep was a great experience but the service department is poorly ran. The staff is very rude and not helpful at all. When I was transferred to speak with an advisor he was rude and never once asked if I wanted to schedule an appointment. I was also told that I had to drop off my jeep on appointment date and that it would be 2 weeks before they even look at it, which is completely ridiculous!! After weeks of waiting I finally got my jeep in to be looked at and I was called back with a diagnosis that wasn’t exact. It was basically them suggesting that it could possibly be one thing or the other. Keep in mind they had my jeep for several days. And then it was a constant upsale of a ton of other services after that. After I respectfully declined I was once again met with a rude and very unprofessional attitude by the young lady in the service department. My Willys jeep wrangler is a lease and has a little over 20 K miles and is very well kept and nothing they tried selling me on was covered under warranty. This is the second jeep I leased from this location, but I am definitely buying my jeep from another dealership next time. Worst service department I’ve ever dealt with!!!

Chan is a great sales agent. Helped me throughout the process. Finance manager was also very helpful and worked with me to keep me in my budget. I would highly recommend this dealership.

Kept my jeep for 3 weeks, they never inspected it, never received a call, an update or anything. Went from 4 car's ahead, to 6 ahead some how kept getting more cars ahead of me. Had to pull it out and won't be returning to this location.

very good attention, impeccable everything

Friendly service, quick and easy oil change for my Grand Cherokee. Ben was great!

Great service. Completed as quoted.

3 WEEKS OUT FOR AN OIL CHANGE!? SENT TO FORD DOWN THE STREET FOR WORK ON MY JEEP CHEROKEE?

After scheduling an appointment weeks in advance, we dropped off our Jeep only to be met with a rude service advisor who informed us that it would be another 10-15 days before they could even look at our vehicle. I tried calling back the next day to talk to the manager as that did not make any sense, otherwise what is the value of an appointment and how can people live without a vehicle for weeks at a time before they even look at it. When I called to talk to the manager, the same rude service advisor proceeded to try and get into an argument about the delay in service instead of forwarding my call to the manager. Once I talked to the manager, I received no further support than was provided by the advisor and only blame to the labor shortage for their inability to properly schedule their service department. I relayed the message that they should set the expectation with customers when they schedule the appointment so we can evaluate other dealerships. After these calls, I went to pick up my Jeep and take it to another dealership that properly communicated that they would look at it within 72 hours of dropping it off. I will not be going back to this dealership.

Went in to look at a Ford escape with 100,000 miles for 10,000. As soon as the rep I was too meet was told I was there he came to me and ditched me with a new hire that had almost zero experience and knowledge. We went to test drive and see the vehicle. I asked what is flex fuel. He start looking on his phone and within two minutes my question was forgotten. The engine was making a horrible noise that eventually went away. I told him and his manager I wouldn't consider buying until the noise was looked at and I was certain nothing was wrong. I read over the weekend that these vehicles only run around 130,000 miles. I was not about to pay 10,000 for a vehicle that was already having engine noise, and was within 20,000 miles from what I had read.I decided not to buy. So I called auto nation got a voice mail and explained I did not want to purchase the Ford escape but was interested in looking at other vehicle in that price range. I have been completely ignored have not been called back in over 2 weeks. They seemed eager to sell me a lemon but when I wanted to see something else I get completely ignored.DO NOT BUY FROM THIS AUTO NATION!!! Take your money where customer service is still a thing and the ultimate goal is to HELP people, NOT cheat them for their hard earned money.

Called up to get a time for my 30,000 mike check up. Spoke with Rob who got me on right away. Thought it might take 2.5 hours. Ended up taking 1.5. Great! Always like my experiences with this dealership. That was years ago. My recent experience was different. Had to bring car in because of engine light. I think because of covid, supply chain and busyness of service department, they had to keep my car for 13 days. The people working were nice, friendly, apologetic but still, leaving my car for almost two weeks was inconvenient.

My car was taken in for its appointment on time and completed when promised. This location has a large and comfortable waiting area with beverages and snacks available along with free WiFi.

Salesman Kevin was amazing helping us get a new Subaru Impreza. The experience overall was helpful and exciting. Thanks again Autonation.

So far so good! Recently purchased a used truck here and it was an awesome experience. Chan was fantastic to work with - he was personable, fair, and upfront. Even the closing was enjoyable and that’s normally not fun when you’re signing all kinds of forms. I will be returning for any of my vehicle needs. Thank you Chan and team!

All good. Service was very responsive. Attentive communication and let us know immediately of any extra things were found on inspection. Video on the issues was useful and Ben did a great job. Thanks again.

Great service

Great service thank you 😊

Jeremy has been my mechanic for years because I used to work for this dealership as a 25 year master tech and a 25 year A.S.E. certified mechanic. I would highly recommend him for all of my work to be done. Madison was my service writer to check the car in. She was very friendly and was able to handle the request that I would only let Jeremy work on my car.

The man working the service desk went over and beyond my expectations for good service. I had lost my security wheel lug so couldn't change my own tires. He helped me get a new set of lugs installed and even double checked them all in my presence. A+ Service.

AutoNation Jeep Broadway is the only dealership I will take my Jeep too. They do amazing work and go above and beyond for their customers. I refer them to everyone.

I just bought a new Jeep at Autonation. They paid me a very fair amount for my trade in and worked with me on finding the Jeep Cherokee I was wanting. Tyler Hartman was fantastic. He spent lots of time explaining the options. The proceed as the smoothest I have had in years. Jordan was efficient in getting the paperwork completed ! I was out the door quickly. I had a great buying experience.

The Service Advisor's are very friendly and do their best but they are consistently undermined by the technicians they are representing. In the 2 or so hours that I had to wait for an oil change it was a constant series of apologies to one customer or another about why work was not done, not done correctly or something was missed. After the expected completion time for my car passed and I asked about its status it was clear no work had been done. When she asked the technician about my Grand Cherokee he had no idea what she was talking about and had to be shown the vehicle that was sitting in the service area with the big red tag indicating it was waiting to be serviced. I understand that everyone is facing unique employment challenges at this time but that does not explain a complete process breakdown for what work has or has not been started. Update: As you will see in the review AutoNation Jeep Broadway requested that I call them to discuss the issues and what can be done to correct the them. I called several times and left multiple voicemails but I never received a call back and never spoke to anyone other than the operator who would transfer me to a number that would go to voicemail. Responding to reviews is very important but if you don't follow through on what you ask to be done it only serves to emphasize the breakdowns at your location.

Went for a 15k miles service, it “included” tire rotation, oil change and windshield washer fluid replace. They DIDN’T do the tire rotation and the windshield fluid replace, I know they didn’t do any of those because as soon as I left the dealership my car dashboard indicated the windshield fluid was low (it was snowing the day before and had been using the fluid a lot) but that means they didn’t fill it up, also one of my tires deflates a bit often and the pressure sensor in the car was indicating this tire leaking air was exactly in the same position, that means they DIDN’T do the tire rotation either. Now I doubt they were honest about the oil change.

DO NOT TAKE YOUR CAR HERE. Short story... I took my Jeep in for a minor service, they held the car for a MONTH. It wasn't even looked at for 2.5 weeks, just sat at the dealership. I had to continually reach out for communication just to understand when I might get a diagnosis (much less a fix). I left messages for the service manager to try to give them feedback directly (and avoid a public post like this). They didn't bother to return the call. DO NOT take your car here. Save yourself the time and hassle.

Update from my initial review. Unfortunately, the saga continues. Turns out Jeep doesn't make the parts to fix my moon roof, so the fix was to seal it shut and I wouldn't have a functioning moon roof. Compared to the jet engine sound and cold air flowing in, it seemed like a reasonable alternative. I picked it up after 10 days in the shop and immediately noticed the loud air flow sound was still there. It can only make noise if air is getting in. I took it through a car wash and water came flooding in the front of the roof running through the area of the interior lights. Not only does it sound like a jet engine 40MH and up, I have to worry about water leaking in and potentially creating an electrical issue. My whole experience has been one pain after another. I'll update after the next round of whatever they might do, or not do, to make this right.

Maddison was great to work with and very knowledgeable. She was able to not only help with my service appt but she was able to get approval on a warranty part replacement in a timely manner

Brandon Schmierer is the best Salesman at this dealership would definitely recommend talking with Brandon about your next vehicle purchase! he is very knowledgeable and helpful in finding the vehicle for your needs! Lets Go Brandon!

Brandon is a amazing salesman

Brandon was an awesome salesman!!

David and Jordyn were fantastic. From the moment we walked in till the moment we left with our vehicle they did a great job. David's professionalism and his desire to help us get what we wanted was unparalleled. Great buying experience and I would highly recommend working with David if you get the chance. They stayed late to take care of us and help us get what we wanted. Great service. Thanks!

Sales guy was great, managers are on a power trip. Almost walked out on our sale over not wanting to throw in a second key. finance guy took care of us and redid much of the final deal. There was wiggle room, lots of it. Left with 2% less in APR and free replacement keys.

Recently relocated to Denver, CO looking for a dealership to attend to my Jeep Wrangler — I definitely found it with Auto Nation Jeep on Broadway. In and out in 1 1/2 hour when it was to take a few hours.

Buyer beware! Purchased a new vehicle here in 2019 and was a decent transaction. Since then, I have had to bring it in twice for warranty work. The first time I made an appointment and requested a loaner vehicle. When I showed up, they did not provide a loaner and we had to wait an hour for their shuttle driver to clock in. They also said they would diagnose the vehicle the same day. When I called in the afternoon, they said they didn't get to it and it would be another few days. I decided to pick my vehicle up and postpone the work since this was not communicated up front... Fast forward 1 year, I have to take the vehicle in again. Called to make an appointment, which was 3-4 weeks out and was told they no longer provide loaner vehicles, but they would offer a ride. When I go drop the vehicle off, they claim they couldn't find my appointment or details. Had to tell them everything again and was told it would be 5-10 days until they could even diagnose it. Also told me the shuttle driver didn't clock in until 10am. Very frustrating that they can't schedule and have a vehicle in within a day or two. Fast forward 10 days, called to check progress of diagnosis, and was told there were still several vehicles in front of mine.... Fast forward to day 16, my vehicle was finally being diagnosed and worked on and that it could be picked up the following day. My vehicle sat for 16 days untouched, through 3 snow storms, and the repairs did not fix the problem at was having. I guess I should have learned my lesson the first time. Seriously consider going elsewhere where they won't just let your vehicle leave sit for 16 days and where they understand how "just in time" scheduling works. Brandon Dodge across the street will have you drop your vehicle off and diagnose it the same day. And their technicians are crosses trained on all FCA/Stallantis products. Very poor service experience here.

I had a great experience at auto nation. They worked and took care of all my car needs. I was nervous going in like anyone. They pulled the cars up to the front door for us to test drive. They we're friendly and professional. Mr. Mann was amazing to work with. Thank you for working so hard to get me into a vehicle.

I had a great experience with AutoNation Jeep on Broadway. Ben is always extremely helpful and professional when I need to bring my Jeep in. He goes above and beyond to ensure the best customer experience possible and always keeps me in the loop when my car is being serviced with them. I trust the team at AutoNation Chrysler Jeep Broadway because they always put me and my car first!

AutoNation Jeep Broadway has always been where I've taken my Jeep's for work. Route oil changes & check ups. They always take great care of me & keep my Jeep running great.

Auto Nation was great! They earned my business from 2 other competitive car dealers. I met with an amazing sales person named Chan. He was great. He took the time to go through the whole inventory to find the car that best fit my needs. Now I'm the proud new owner of a Jeep! Thanks again Chan. 👍

Buying a car for my daughter from AutoNation was hands down the best car buying experience I have ever had! We were greeted immediately, Brian was extremely knowledgeable about the used vehicle and the trade in process was quick! I never felt pressured and with an impending snowstorm, the finanace group finished quickly so we could get on the road. We will be back!

I will always take my Jeep Wrangler to AutoNation Jeep on Broadway to get serviced. They do an amazing job every appointment and Ben Johnson at the front desk is always wonderful to work with!

I have to say it’s hard to own a Jeep these days due to the difficulty in getting my vehicle serviced. Made an appointment and took my vehicle in for an oil change, new tires and to fix a heating/cooling issue. Was told it would be 8 days before my vehicle could even be looked at. Why make an appointment if my vehicle can’t even be looked at for over a week later? It was a good thing I had access to another vehicle. I don’t know what people do who don’t have access to another vehicle besides renting one, which is expensive, since this Jeep dealership doesn’t provide courtesy vehicles. Anyway. I took my car in on Monday January 10th. They must be extremely short staffed because they didn’t even look at my vehicle until Tuesday January 25th. My car was finally ready on Thursday January 27th. That’s 17 days! Pretty unacceptable in my eyes for a minor repair. I’m in the market for a new vehicle, and a big reason I will not be purchasing another Jeep is because of the difficulty in getting my vehicle serviced. The reason I gave the experience 2 stars instead of just 1 is because my service advisor did a decent job. I just wish she would have communicated with me more through out the process.

Ben helped me out through the whole experience, he was kind and very informative. The dealership was very busy and still kept me posted on the updates and things were going. I am very grateful.

The most fantastic auto buying experience I have ever had! No pressure, quick work on the trade-in and financing. Thank you for making it easy!

Great experience! Easy and informed sales person, Eric Ragan, is a pleasure to work with.

They are so kind at this location and treat customers extremely well!!

Great people. They really went out of their way to help me to get in the car of my dreams.

Our expeience was overall good. Everyone was friendly, The length of time it took-more than five hours-was a bit ridiculous, but the employees kept checking on us and even got us food. The only complaint was at the very end. This was a spur of the moment purachase and we made it very clear we were in a hurry as we had to drive back to the Springs to let our dog out. Once the purchase was approved, I feel they could have begun detailing the vehicle or whatever they do so it would be ready for us to leave when the paperwork was signed. After the paperwork was signed, we had to unload our trade in the dark and still wait for about 30 minutes for them to finally bring the new vehicle to us. It was so late, we did not even get any inight into how the vehicle works. We are still learning how to use the screen and still do not know how to open the back window.

Absolute worst service department ever. When you make a service appointment that is just a drop off appointment. They will hold your car for as long as they want. My car sat there for 8 days. On the 8th day I was told that I am number 5 in line! Excuse me, number 5?! I’m out of work as long as they have my car and you are telling me it will be a few more days? That is NOT okay! I asked for a manager. Conveniently they are always in a meeting when you want to speak to them. Was told I would receive a call back. The call back was from Bree(worst service rep I have ever dealt with) saying they didn’t fix the issue (Uconnect service error) and don’t know how to fix it either. But they put a call in to the manufacturer and will let me know what they say. Well it’s been over a month and they still haven’t heard back. This car was purchased brand new less than a year ago. It’s now sitting at the Volvo dealership because I traded the piece of junk in and will never deal with your service department again.

Employees were incredibly nice and helpful in finding me a car that best suited me and my price range. Honestly, for a first time buyer, they provided a great experience by being super helpful, understanding and patient.

Amazing customer service!

We bought a new Jeep 4xe, and it was very easy. Max did a great job of finding us vehicles to drive, he was kind, authentic and knowledgeable. Love the Jeep.

Auto Nation Chrysler jeep Broadway Littleton CO I would give service a big ten rating I have my compas jeep work on several time the staff show a great appricate went back to get my new radio installed service was great a

I received the amount I believed my jeep was worth and I was pleased with the transaction and the sale of my jeep to AutoNation Chrysler Jeep Broadway. Brandon was very helpful with this transaction!

Brandon S is the best salesperson! I love the new porsche i bought at this location :) everyone is super friendly and helpful! ❤❤❤

Fair price, great service. Tyler and Taylor are the only ones you should purchase a car from. Andy is great also.

My family has bought their cars here for years. Finally, my turn came and I'm so lucky Brandon S. was my sales guide. I was pretty picky since it's the first car I've bought on my own, but he was super supportive and patient with me. I've even texted him a few times since then with questions about the car and he remains very helpful, unlike a certain dealership across the street from them that ghosted me when I realized the CD player didn't work after purchasing a previous car 🙄 we will definitely continue buying our vehicles here and I will be personally asking for Brandon!

Thanks to the spectacular world class assistance of Tyler I drove home in the vehicle I wanted exactly when I asked to do it. Ask for him by name! He was wonderfully kind and thoughtful which is exactly what is needed when purchasing a vehicle you will love! Top to bottom, the experience had all the extras while my pristine Jeep delivered the quality excellence a certified vehicle should have! Thanks to AutoNation!

Do yourself a favor and stay far away from here! To echo many other reviews, the service department is absolutely horrible! In what world would anyone find it acceptable to leave your vehicle for 2 weeks to sit on their lot before they even diagnose the vehicle issue. Communication from them is non-existent! Service manager ignores emails and phone calls and service advisors will tell you that you are being hostile when questioning their service appointment process. If you make a service appointment, it's not really an appointment. Be prepared to do all your own follow-up as they will not communicate with you at all. Once our service contract is done with Jeep Broadway, we will never return to AutoNation again. Edit: I see that they've already responded with the same canned computer response that makes it seem like they actually care, they don't! The phone # they list is for the switch board. You'll never make it to the "General Manager" as he doesn't communicate either. I think he just hides in an office all day avoiding complaints. Again, do yourself a favor and stay as far away as possible!

I spent $75000 on a Vehicle here and the process was great. Where it went wrong was when I sold the vehicle and needed to refund the GAP coverage and the warranty. I went in after I sold it and they told me I needed signed documents saying the vehicle was sold. Finance guy was pretty rude and didn’t really seem to want to help me. So I did, and came back a second time with the paperwork, just to be told I need MORE paperwork. The other finance guy was nice and gave me his card and info. Told me he wanted to take care of me so I would want to purchase another vehicle from them. He asked me to email it to him. I did and called to verify, no response. Now I’m back a 3rd time, I’m here in the showroom waiting and I’ve been waiting for over an hour to get this thing refunded (assuming I don’t need more paperwork again) I know they’re a little busy, but no acknowledgement or anything. I’m not the one to post bad reviews, but I live over an hour away and I can not waste hours of time to keep coming down to have my $$$$ withheld. I will not buy from Autonation in the future as this was clearly a mistake. Oh and they didn’t mention to me that the $75000 vehicle I bought had a bent control arm. Causing vibrations at highway speeds. Was asked not to take the vehicle on the highway on my test drive. And I know why.

Bought a used car from here. I had some issues at first, but they did their best to rectify the situation.

You guys were great. Even though the process took a while it went very smoothly. I also appreciate your willingness to work with me on the price. Thanks for great service.

The only positive thing I can say about this place was my salesman was amazing when I purchased my car. Beyond that the service department is a huge joke. I scheduled a service appointment only to have my car sit in their shop for 11 days for an oil change and a couple recalls fixed. Not once would they call to give me an update. I was in the dark for 7 days before I called them for an update. NOTHING HAD BEEN DONE! Not even an oil change had been done. I called back when I got back from being out of town, they just started working on my car 11 days after my appointment. What is the point of having an appointment scheduled if you don't get to a car for 11 days??? Upon getting my car back I opened the glove box to put the receipt in there, hear a snap then my glove box drops open and pieces fall out. So I call back and inform them of what happened and I wanted to bring my car back to get it fixed. They said I have to schedule another appointment 3 weeks out now to bring my car back for something they broke! Now I'll be more curious if they try and charge me for this...

Sales manager was great.

Ask for Chan, no games played and right to business. O

Phenomenal experience. Saved me money on my lease return and they were very accommodating.

Great experience. They took care of my Jeep JKU as if it were their own. Communication was excellent…I always knew what was going on and felt listened to. They worked with my extended warranty to get the job.done! Thank you.

Raul in sales and Bobby in finance were amazing… pleasure to deal with

I had a great experience buying my Cherokee Trailhawk today! Tyler and Bobby were great to deal with. They both helpfully answered my many questions and were pleasant to interact with socially during the test drive and while filling out paperwork.

Great job. Very professional and efficient team at AutoNation Jeep South Broadway in Littleton.

They seem to think their time is more valuable than that of potential buyers. After arriving at the dealership at the agreed upon time to test drive a vehicle, I was greeted by a gentleman and I asked for the specific salesman I had been texting with. The gentleman told me he would get the salesman and to take a seat in the lobby area. After waiting a half hour without a peep from anyone, I got up and left. Some advice to the dealership, if the salesman is not available have someone else bring the car around and get a copy of a person’s DL. Update after my initial bad experience, I called back to set up a new appointment. I spoke with Bashir who was very apologetic about my first experience. Bashir said he’d have the car up and ready for me by the time I arrived. He did follow through, it was up a ready to drive right away. Couldn’t have been more accommodating. The salesman Marco was also very accommodating and took time to help me familiarize myself with the vehicle. Much better experience the second go around.

Take your business somewhere else this service department is an absolute joke. I will never return it only took four nightmares to get me to finally say enough is enough. I would give zero stars if possible. Ironically they are your best friends when you are spending 70k on a vehicle. Only to do absolutely nothing when you need service. I am amazed they found the effort to turn on the lights when they show up in the morning.

I recently purchased a Grand Cherokee from Auto Nation and worked with Eric Ragan on the purchase. Eric was extremely knowledgeable and was great to work with, highly recommend!

I was told my oil change and tire rotation would take an hour. I waited at the shop for an hour, and when I stood up, I noticed my car parked outside. I asked if I was finished and if I could leave, and the gal said, "Oh, our shop has lunch at noon so they haven't even brought it in to service yet." My appointment was at 11:15am. This was totally unacceptable and I'm moving my business elsewhere. Extremely disappointing.

Chan was by far the greatest and most helpful sales associate we’ve ever had the pleasure of dealing with. If it wasn’t for him, we would not have purchased the vehicle. We had a few problems and setbacks with the first used Jeep that we purchased, but in order to keep us as a customer, Chan went absolutely above and beyond in order to find us a brand new Jeep, which ended up being much better than the original used one. Not only did Chan keep us up to date on the order progress, but he personally ensured that everything was exactly the way we wanted it and even send pictures and videos to make sure we were happy. We’ve purchased dozens of vehicles and dealt with dozens of dealers over the years (for personal and business) and dealing with Chan was by far the best experience we’ve ever had. We will absolutely continue to purchase our vehicles from this dealership as long as we can deal personally with Chan as he took such amazing care of us and treated like family from the very beginning. Thanks again to Chan for treating us so great, we appreciate you very much.

the sales rep Allen Tamag helped me find the best car ever i am so happy thank you so much i reccomend autonation to everyone

Bought a great used car here. It comes with a 3 months warranty and the staff is great! I will recommend anyone to give them a try at AutoNation Jeep for new or used cars.

This location was my 12th dealership or lot I visited in two days. service, friendliness and knowledge was outstanding. Eric Reagan (sales) and Bobby from financing were so very kind, helpful and patient during my first new car buy. This dealership is by far superior to all the previous lots I had visited. The head manager even stopped by my table to shake my hand and welcome and thank me when I knew he was very busy with other tasks. Every associate there was friendly. I even got a couple of waves and thumbs up from some of the porters and service guys as Eric sat in my new car with me to teach me the new technology. This just shows service is important on every job level.. not just the sales person.. so kudos to mgmt for running an outstanding facility. Not only will I be a repeat customer, but I've been already spreading the news to everyone who will listen that these guys and this dealership is the only place to get a vehicle, especially during this crazy covid/chip shortage time. Thanks so much guys for helping me get my perfect car

The service and agents were great. They tried to fix my Wrangler but it is more a Jeep/Chrysler problem than theirs. The Jeep Wrangler has a front-end wobble and has been going on for a long time. Chrysler really needs to come up with a fix.

I buy a lot of cars, and change often, and since moving from the east coast to Denver, had already worked with several dealers & different brands in the area. AutoNation Broadway is super convenient for me from Denver, and after finding out AutoNation not only buys cars (think CarMax, Carvana, etc.) but is very aggressive in doing so, and easy to communicate with, I started visiting. 3-4 visits later, the team here and Chan Reagan in sales not only were a pleasure and let me look at whatever I wanted, but really sold me on the idea of "why not?" with a brand new Wagoneer. Fast forward to the last day of November, I was back in town for 2 days, stopped by, the perfect one had just been delivered and Chan, Kamran and Rick in finance made it all happen easily, and I went from "tell me what my truck is worth" to trading both and leaving same night in my new Wagoneer. The experience continued after, as Chan flawlessly setup tinting for me, and Anna in parts has become a favorite--so helpful, and can order or get anything I want. Love this truck, and enjoy stopping by AutoNation just to say hi. Worth a visit!

I buy a lot of cars, and change often, and since moving from the east coast to Denver, had already worked with several dealers & different brands in the area. AutoNation Broadway is super convenient for me from Denver, and after finding out AutoNation not only buys cars (think CarMax, Carvana, etc.) but is very aggressive in doing so, and easy to communicate with, I started visiting. 3-4 visits later, the team here and Chan Reagan in sales not only were a pleasure and let me look at whatever I wanted, but really sold me on the idea of "why not?" with a brand new Wagoneer. Fast forward to the last day of November, I was back in town for 2 days, stopped by, the perfect one had just been delivered and Chan, Kamran and Rick in finance made it all happen easily, and I went from "tell me what my truck is worth" to trading both and leaving same night in my new Wagoneer. The experience continued after, as Chan flawlessly setup tinting for me, and Anna in parts has become a favorite--so helpful, and can order or get anything I want. Love this truck, and enjoy stopping by AutoNation just to say hi. Worth a visit!

Got a great deal on my new Cherokee Trailhawk. Ask for Chan when you go in!!

I had been looking for a truck to pull either my Jeep Rock Crawler or a travel trailer and knew I wanted A Tundra. I have worked for Toyota for 8 years so I knew everything about the truck and that I wanted It. I contacted Brandon Schmierer and asked him to keep a lookout for a used one! Well the day came when he had a Beautiful Barcelona Red Metallic 2014 Platinum with only 90k miles! ( that’s nothing for a Toyota) I told him we would be right over to look at it! I fell In love with it and left with it that night! Brandon delivered when put to the test, I will be contacting him again when it comes time to buy my next vehicle! 10/10

I have bought numerous vehicles from this dealer and have taken my vehicles here for service and I am always happy with the outcome. Everyone is polite and can tell they care for their customers.

Chen in sales was great. One of the most professional people I have meet in car business. Doug in service dept was the exact same. Very responsive and professional. Highly recommended

Nico was the best service expert I’ve ever worked with!

Brought in for routine servicing at 30k mike mark. Tried to rip me off by recommending +$1,000 of work, when the work recommended in my owner’s manual cost ~$50.

Eric Ragan was the best guy I talked to in the past two weeks trying to find a vehicle. He did not come off like a pressure salesperson man at all. He was very helpful and knowledgeable about Jeep’s and got me a better deal and a better vehicle than the other jeep dealerships I went to first. For now on I will never use anyone beside Eric Ragan in buying a vehicle ever again. Eric is my guy and I refuse to buy a car from anyone beside him. I will be sending any one I know to Eric Ragan in searching for a vehicle. He was help and knowledgeable and a great guy to do business with. I originally inquired about a jeep Mojave and was down in the springs and he was proactive and texted me back right away and provided me with any questions and info I needed very promptly. Very happy I met him and got a great deal on jeep!

I can rave enough about how helpful and amazing Madison was when we brought our car in for service. She went above and beyond to keep us informed of the status of our car while it was being worked on. She provided the BEST customer service I have ever had. I will definitely recommend your establishment to other people. I could not help but notice how friendly and kind Madison was to us, as well to her fellow workers.

The car was a MESS when we picked it up. I am positive the detail or sanitization did not occur and extremely disappointed that we paid this amount for a car and had to come home and spend 2 hours cleaning the inside. The roof for example was filthy, ice cream left in the middle console wasn't cleaned out. I had 3 bowls of muddy water, 3 magic erasers and half a bottle of protectant to get this Jeep to usable condition. Austin and Finance were great.

The team I worked with are great. They answered all questions we had. Most importantly I walked out a very happy customer with my new Jeep.

Very transparent deal. One of the best experiences buying a car. They don’t push you to buy the vehicle they want to sell…… I can’t say the same from my previous dealer.

Vehicle was kept for a week for two problems. Neither issue was fixed and only an issue not covered by warranty was focused on for $1,100. The Jeep is actually worse than before. A complete waste of time and money. Avoid this dealership.

I intended to leave a review after my entire experience was finished, but my experience has been so atrocious as of so far I could not imagine it being remedied at this point. I purchased my 2015 Jeep Cherokee less than a year ago. This car has Already required four new tires, a completely new four wheel drive and now the transmission is broken (at least that was according to what my car computer system said…it is yet to be diagnosed.) I basically was sold a lemon. My car broke down ten days ago. I towed it to the Broadway location due to a large warranty I purchased to cover break downs and support me while my car is being fixed with a rental. Upon arrival I had to stand around and find my way to a service desk. No one approached me to help me. Brie my service writer was less than helpful or friendly. She did not respond to messages I had sent her about helping out with a rental via texting as of today. Another employee at the service desk was actively smoking a vape at his desk! I was given very little help getting back to my job as a teacher on that actual day. No shuttle services or rides were available to help me get to work after my break down. There was no hope or help for a rental which should be covered by warranty, however until my car is diagnosed I cannot get a rental. They gave me no timeline except maybe up to two weeks for just a diagnosis! And possibly a month until my car is fixed!! My car is YET to be diagnosed ten days later. I cannot receive a rental until it is diagnosed. I have called almost every other day and left my number for the manager twice with no phone call back. I have lost hundreds of dollars in revenue as a piano teacher who needs a car to get to lessons and an Uber eats driver to make a supplemental surplus as a teacher. Also, I cannot get to and from my job as a teacher with no rental. This place is an absolute nightmare and has given me very little resolve except maybe my car will be diagnosed in four more days. That will be almost two weeks for just a diagnosis! Avoid this place at all costs. I will be selling my car and sending my business elsewhere.

My experience with AutoNation Chrysler Jeep Broadway involved purchasing a 2021 Jeep Gran Cherokee Trackhawk. Throughout my adult life, I have owned over 40 vehicles. I have brokered countless other vehicle purchases/leases. This is quite possibly the worst buying experience I have ever endured. Despite the fact that my purchase was in excess of $100k, I felt I would've received better service at a Kia dealership. Since financing was already arranged, the vehicle was ordered, the paperwork process should have been minutes and not hours. Not only is AutoNation not able to complete purchases remotely (I have sold two properties this year alone completely remotely) but they are unprepared, it seems, to sell at the dealership. Designated agent (attorney-in-fact) had to take an Uber from Colorado Springs to Denver to collect the vehicle. He sat there for over two hours while the finance staff figured out the paperwork (this should have been done prior to his arrival). Then, despite the fact of having two cashier's checks which equaled the entire amount of the price as presented to me on the sales menu, the finance manager tried to peddle additional warranties. I expressly told the salesman I was not interested in warranties as AutoNation was $2k more for the same exact warranty I could get from another FCA dealership. Then the finance manager went on to tell me that this warranty was needed and would pay for itself because it would cover the carbon ceramic brakes on my new vehicle. First, the Trackhawk does not come equipped with carbon ceramic brakes. Second, if it did, the warranty would not cover their replacement. So this was a LIE. I suppose AutoNation isn't making enough on the sale of a vehicle at full MSRP; they need another few thousand to pad their pockets. I will not be back to this dealership and I will not recommend any friends, family, or clients patronize this establishment.

Nico is always proactive and goes out of his way to explain the work being done. He is far and away one of the best service advisors I have worked with.

Taylor is great and thanks to Emily for handling our situation very professionally. I appreciate Matt from finance for giving us all the incentives. My wife is very happy with her car.

Everything was great Brian was awesome.

I bought a 2019 Terrain from Autonation Chrysler Jeep. Working with Taylor Ratliff was an absolute breeze. The entire process was very hassle-free and easy. Thanks!

After paying i was told to wait outside & that they would bring me jeep to the front of the garage. I waited for about 10-15 min in the cold (it was about 30 something degrees outside) to later find out that they couldn’t find my keys. the only reason i found out was because i went inside to ask about my jeep. i think they need to pay attention more to were keys are placed & to have more communication with the customers.

Back in June I had bought a 2021 gladiator, Taylor D was my salesperson and he was amazing!! He didn’t pressure me to buy this jeep and didn’t just look at me as if I was another sale! I came in for an oil change today and Taylor stopped by and said hi for a few minutes. Nice to see people care and checking in. I have had this jeep for almost 5 months and desperately needed an oil change. I missed my appointment because of my hectic work schedule and Ben squeezed me in last minute. Nothing but a positive experience from this dealership.

Ben helped a friend and I after we broke down at the end of our vacation. Ben was really cool about the whole process and since we were from out of state, helped us get in and out asap. We were really grateful for that

Ben in the service department is so so kind and helpful! Everyone should be more like Ben!

I'm not sure what's happened at AutoNation Chrysler Jeep Broadway Service, but it's suddenly become entirely unusable . It honestly seems as if they are actively working to eliminate the vehicle service functions at this location. If you are purchasing a vehicle from this location, be aware of what may lie ahead for future warranty or vehicle service functions. In recent (October) efforts to schedule service, the web service appointment feature was non-functional, requiring a telephone call. The customer service person indicated that the soonest service appointment availability was literally six weeks out (mid-November). I booked the appointment anyway because I need warranty work done by an authorized dealer. Mid-November: I arrived at the service department for my scheduled 7A appointment time. Upon check-in, I'm informed that it will be 4-5 days before they can 'inspect' my vehicle. I asked if I should come back in 4-5 days and was told that the vehicle needed to sit at the dealership for that time in case they got to it faster - if it wasn't sitting there when they were ready, I would be bumped to the back of the inspection waiting line again. Again, this is just to diagnose the vehicle, not actually work on it. They currently required me (and possibly you as well) to be without a vehicle for 4-5 days just to give their first looks at it. Let me summarize - web appointment feature: non-functional. Purported ''service' appointment wait time (5-6 weeks). Once you arrive on your allotted service date and time, it's not actually service, it's the opportunity to leave your vehicle at the dealership for 4-5 days until they can squeeze it in for a diagnosis. In addition to being without my Jeep, service and/or any warranty repairs are a complete unknown for 4-5 more days. One's vehicle can end up sitting at the dealership for literally weeks under this new service paradigm. I purchased a new Jeep from a different dealer at this location in 2005 (16 years ago), and have routinely used this location for warranty and service on my new Jeeps since. I have often recommended AutoNation and Broadway Jeep to others in the past. All until today. I simply can't afford the many weeks of waiting time for a 'service appointment,' only to leave my Jeep with them for 4-5 days of additional waiting without a vehicle until they can diagnose it, and then who knows how long to 'service' it. Again, a warning to new buyers as well - warranty work requires dealer service. This is apparently the new 'service' paradigm at AutoNation Chrysler Jeep Broadway. Shocked, I asked if this was a 'staffing' issue and was told that it's just how 'busy' they are. I asked why the customer appointment rep didn't inform me of the additional 4-5 days' time of my Jeep waiting on their lot, I was told 'it was in my appointment confirmation email.' (It was NOT in that email, nor others). If Chrysler Jeep finds this kind of customer service acceptable, I will definitely consider other brands now (despite some 40 years of Jeep ownership). If AutoNation finds it acceptable, I'll have to seek a different dealer. Since Jeep Broadway finds this acceptable, I'm now forced to seek other service options until, or unless, they change.

Service manager, Travis, addressed an issue promptly and used it as opportunity to train his team.

With the departure of Jim Gieselman, the service department's reputation, as expressed by many here, is much the same, dismal. I was there back in September for some parts when I swung by the service department to follow-up with Jim on an email that he hadn't responded to - very unlike him. I met Nico A. who informed Jim was gone, and that he would be glad to help me. Great, I think, and explain my situation to him and follow-up via email. He said he would be glad to research the matter and would get back to me. I followed up with him a week later to see if he had heard back from FCA. I receive a rushed response, even using the wrong first name I go by. I thank him for the feedback and wait patiently. A month goes by with no feedback from Nico A. I send a follow-up email, and to this day, another 30 days later, zero response. I was just in the dealership two weeks ago where Ben took my info and stated he would follow-up with Nico to get me a response. Again zero response. At this point, I will no longer bring any of my Jeep vehicles to this service center. Clearly customer service is not their focus. I hope Jim is doing well wherever he landed.

Just called to ask to have my transmission serviced and was told DO NOT BRING YOUR VEHICE IN Bc we won’t be able to fix it. I asked how do you know if you haven’t even looked or seen my Jeep lol “ oh Bc from what you told me it’s gonna need transmission parts that we don’t have. So my extended warranty is useless and buying from a dealer is useless. Don’t go here. Worst service ever

Bought a jeep here & it was a good Jeep ,don't get me wrong , but after words I had a issue wit my Sun roof and it took them for ever to fix and didn't even give me a rental, when it was on my contrack then my Stereo got mess up , I has a warranty and I been waiting 5 months to get replaced ,any suggestions of what I can do .

Husband bought a car here and they were amazing...went above and beyond and made the process easy and painless. I have decided I want a jeep and went today for a test drive. Another great experience...Tyler was great.

Tyler was awesome! He got us into a great car, got us a huge chunk of change for our trade in and was super attentive to our needs and valued our time!

I would never recommend buying a vehicle from this place. I had all the financing done , they would not take a cashiers check, only wanted cash. they then sold the vehicle out from underneath me , knowing I was going to drive 4.5 hours to get it ! HIGHLY NOT RECOMMENDED! They act VERY FRAUDULANT!

Steer clear of this dealership and their extended warranty products. I purchased a vehicle here in 2018 and added the Autonation extended warranty. I traded that same vehicle into a different dealership at the beginning of the year (2021). Upon contacting the extended warranty number I was told I must contact the dealership where I purchased the vehicle to cancel. After about a month of calling and leaving voicemails I was finally assisted in cancelling the warranty. I received paperwork which I returned immediately and I specifically informed the finance manager that my address was no longer valid and I provided my correct address. The finance manager disregarded my new address and sent a check to an address I have not occupied in over 3 years...When I contacted the finance manger about the error I was rudely told she did not work in that department anymore and I needed to figure it out on my own. After leaving a voicemail stating I would be going to the BBB for a formal complaint I was called by a new finance manager, who stated the issue would be handled and a new check would be mailed in 4-6 weeks. It is now the last day of October and I have not received my refund. My next step is to lawyer up, and at that point my ~$950.00 refund just went up substantially. Customer service is non-existent with Autonation.

I had to come back on here and put a review after we drove off the lot our Jeep’s engine light went on ,the ac didn’t work . they didn’t have a spot till a week later and after 3 weeks of stoping it off we still don’t get a call back . We’ve called multiple times and they say all we can do it wait .

Has more than one vehicle listed far below vehicle price in order to get phone calls. Intentionally misrepresented.

Ben Johnson at AutoNation has provided us with exceptional customer service. Thank you for working with us Ben and getting us the best service and deals possible. Thank you for keeping our Jeep up and running.

I had a really good experience selling my SUV here and getting a new Jeep in the same transaction. I worked with Chan Reagan and he was patient, kind and a pleasure to work with. I came in multiple times and test drove multiple jeeps to make my decision. I also feel I got a fair price for my trade in. I highly recommend working with Chan.

I bought a 2020 Subaru Legacy their used section. Hubaldo, my salesman, was friendly, outgoing, knowledgeable. Whereas I'm accustomed to lowball trade offers, Autonation offered me a trade that was above KBB. The whole transaction was smooth and pressure free, and I'm now enjoying my new-to-me Legacy.

I'm going to voice some frustrations, and I'll be up front with you. I own three Jeeps under warranty and I will never take any of my vehicles to Broadway Jeep Autonation. I've had enough of the horrible communication and lack of workmanship. Most recently, was the third time my Grand Cherokee has been in the shop for a transfer case issue. Starting last June, there was a transfer case repair. One year later my car was in the shop for one month and had a new transfer case installed. Two months later I had it back into you guys for another transfer case repair. Fourteen months and 3 repairs for the same part, is unacceptable. When my frustrations were brought up to Ben Johnson, they were dismissed and blamed on Mopar. I asked to speak to the manager and he stated he didn't see him and that he would document my frustrations. Not good enough...frankly its horrible. I've run ins in the past with this Autonation and this is the straw that breaks the camels back. I'm done!!! Communication is horrible and unacceptable, from giving timelines and not getting a phone call within the timeline given, to just not calling me with an update at all. Surprisingly when I call the vehicle has been in the shop and diagnosed and I haven't heard a word. That is horrible and I would hate to see more of what goes on if the tech doesn't communicate with the service advisor. This place is bad, bad, bad! And the unfortunate part is my family has been purchasing vehicles from this Jeep dealership since it was up the street and before it was Autonation. No more and never again! It takes a lot to break a customer of 20+ years, but you did it and you did it successfully. I also won't be afraid to direct any individual I know away from this dealership! Shameful and absolutely zero customer service! Oh and one more thing, I better not for one second thing that you are going to blame COVID. Customer service has nothing to do with COVID. Move on!

Bought a 2013 Audi allroad from AutoNation in April. July 2nd it broke down. Towed it to Audi, called the extended warranty company that they suggested I purchase for an additional $170 a month. Only to find out that the dealership cleared codes on my car before they sold it to me voiding said extended warranty and selling a car fraudulently. Do not shop here. PERIOD!!

SON MUY DISONESTOS NO COMPREN AQUI RAZA EL MARCO ES EL PEOR DE TODOS I purchased a 2014 Mercedes from this dishonest dealer, Matt Sims and Marco are the persons that helped me. Marco, retrieve my warranty paper work when I was walked to their financial manager, without this paper work they didn't honor their 4 months or 5000 miles warranty, I called Matt Sims and he didn't give dang, then I leave a bad review on dealer rater, they give me a phone number to call to resolve the issue, they never answered, I leave multiple messages, no answer, I have to fix the vehicle some how, don't trust this dishonest people

Went to have 100k service on my jeep here and have never had a single problem with my jeep before (bought it brand new), now my car has been in the shop 3 times since I went here. Also, when I was going to pick up my jeep from this place, I heard an angry customer who was getting his car towed there screaming at the employees saying how he just got his car serviced and now its broke down. If I could give this place zero stars I would. Thanks for messing up my car jerks

2010 Ford Expedition. I chose to go with an older molder car to try to avoid a huge car payment. Just at 3 weeks into owning the vehicle a wrench light came on and it sounds like the transmission is dropping out of it. I understand as is. But less then 30 days in and I’m looking at a 1500.00 repair. Let me say I understand as is. This big of a fix was obviously swept under the rug long enough to get the car off your lot. ESPECIALLY WHEN IT WAS SHOWN TO ME BEFORE THE WINDSHIELD AND REPAIRS WERE COMPLETED. I should of known better when the repairs promised weren’t done. It’s a shame. Most dealerships normally at least give you a 30 day warranty or would work with you on this type of cost because it’s bad for business. While the experience was good I expected something in return when this came up, because obviously you guys knew this repair was going to need to be done. Used cars should be inspected and throughly examined before being sold. I’m very disappointed in the way this was handled. Owning a car for 3 weeks and having to drop a transmission in it is unacceptable and someone should step up to the plate. It’s a shame I would of come here to continue to buy cars. I have 4 more cars to buy in the next 3 years for my children. That doesn’t even include what we’re were going to buy. Guess I’ll find somewhere else to go.

Good service center. They were very helpful. On time. Large clean waiting area.

Travis went ABOVE AND BEYOND and made sure everything was figured out with my used car!

Horrible! Gives used car sales a bad name.

Vehicle was in good condition and at a fair price.

Update: Finally got the vehicle and the bozos they sent it to for repairs broke more things than they fixed. Now the Speedo, fuel gauge, horn, and wipers don't work. They didn't align the fender as was prescribed, did put body mounts back on after "adjustment" of fender, didn't even bother to put the nuts back on the engine mount bolts after they were supposed to replace the oil pan gasket that still leaks. They didn't reconnect the EFI correctly, put the accessory belts on wrong and they were rubbing against the pulleys. So much for that AutoNation 28 point inspection. And i have talked with the GM, he was not helpful at all. Bought a used car from these people it's been over a month and I still haven't received it. They don't return messages in AutoNation corporate has done nothing about it.

Wow, 28 point inspection my foot! Bought a used car from them and it was to get some minor work done before delivery. When I finally got the car more things were broken than original. Just some of the things not working that you would think would be part of the "28 point inspection". Broken Speedometer, Broken fuel gauge, broken windshield wipers, broken AC, missing engine mount nuts, Missing body mount bolt.

I especially appreciated the personal service of Ben J. in diagnosing my Jeep problems and getting them fixed.

Walk in Saturday my bad didn't know we need a appointment to see a salesperson but still no receptionist no one said a thing to us we look around and left not that it matters but they did lose a sale on a new jeep

Purchased a used Jeep Wrangler JK. Friendly staff and attentive service -- also strong car knowledge and transparency to their sales and finance processes. Having had some bad car buying experiences in the past, I always go into a store with a cautious mindset and ready to walk. I had a very positive buying experience working with several members of the staff from front of the house to finance. Only ding I would give is the reluctance of management to share cost/repair a minor interior issue -- replacing a broken manual shifter knob -- figured that would be an easy one buying a Jeep at a Jeep store. End of the day, ordering the part myself and a quick DIY job wasn't all that big of a deal. I enjoyed working with Raul and Travis there. Communication was great, and the process quick and efficient from the test drive to follow-throughs in the days after I took the car home. Good work, AutoNation Jeep. I will visit there again next time I am in the market.

Waited 2 hours, they broke our tail light and said it would be another hour to walk across the street to get another one. Didn’t even check our tires like we asked. Waited another 30 mins for them to check the tires “again”. Don’t waste your time here

I have brought my 2019 Dodge Ram 1500 in for service twice in the last month or so and both times have been very pleased with my experience. The service advisors and service directors are friendly, attentive, and most importantly transparent about the cost and time needed for work to be completed. I’ll be back.

I have brought my 2019 Dodge Ram 1500 in for service twice in the last month or so and both times have been very pleased with my experience. The service advisors and service directors are friendly, attentive, and most importantly transparent about the cost and time needed for work to be completed. I’ll be back.

Chan Reagan. Save yourself the time and ask for him. Can't say enough good. Everyone knows how the markets is right now and this young guy helped me purchase my new fam SUV, the GCL. I had thought about a couple different models and brands but the Limited is crazy with its standard options and Chan was incredible from scheduling my appointment to following up with me to accommodate my crazy mom schedule. Being a single mom always has me nervous walking into a car dealer but Chan's the real deal. I'm in sales myself so really appreciated his extensive knowledge on the Jeep Brand and GCL in particular. And something that put icing on the cake for me... I did ask a question he didn't know the answer to. Instead of blowing smoke, admitted on the spot, he didn't know and we figured out the answer together. Thank you Chan.

I bought a used Nissan at this Jeep dealer. Tell me how Chan the sales dude knew more about the Nissan brand and vehicles than the people at the actual Nissan dealer. Kid is young, energetic and appears to love his job. Cool team and overall great experience.

This was a long-distance sale (almost 600 miles). Taylor D. made it very easy and enjoyable. All the paperwork was taken care of ahead of time through an intermediary and the pickup at the dealer was quick and informative. I highly recommend AutoNation Jeep!

They are great to work with and do quality work.

Talk to Patrick, he'll take care of you. He followed up and made sure I was taken care of, very professional. I would come back and work with him again.

Would NEVER recommend this service place. My backup camera started glitching out and not working shortly after I took my car in for a recall fix. I made an appointment and then when I got there was told it wouldn’t be looked at for 3-5 days. I was told I was suppose to get updates and never did. When I finally got ahold of someone towards the end on the 6th day, they told me it was ready for pick up, but they didn’t have the part to fix my back up camera. They wanted to charge me $665 just for the part to replace the whole camera. When we took the car home and looked at the paperwork, they didn’t even do a full diagnostic. My fiancé ended up looking at it and realized one of the plugs was loose. Which the dealership didn’t even check. Needless to say, my camera is now fully working again without the help of the useless dealership who probably was the ones who loosened the plug. We also noticed on the paperwork, some updates were done that should of been done when the car went in to be fixed on the recall. Will NEVER be going back there.

Excellent customer service very happy with our purchase. Called to see if they had what we were looking for Shawn (the GM) looked it up called me back and said they did have what we were looking for, we showed up Eric R. was our salesman and was more then helpful (even helped with uconnect problems after the sale was final along with Patrick and Taylor) and Deb was great about getting us what we needed done so we could leave with our new car. Everyone there in Littleton on Broadway were very professional and helpful, we will return for future purchases. They are great everytime we go in even if it's just for an oil change!

nice people good selection

Austin was great! He listened to what I wanted, and found a Jeep right off the truck that was exactly what I was looking for! I will be back to Broadway Jeep, and to see Austin the next time I need to purchase a Jeep! Best service I have had in awhile when purchasing a car! Thank you for making the experience great!

Amazing experience! I am truly pleased with the help Raul had to offer, how detailed he was and honest ! Raul , Deborah and the staff made this an unbelievably wonderful experience for me 😀🙌🚗 I am loving my 2021 JEEP renegade trailhawk 4x4 everything went super smooth and they helped get the lowest interest rate also! I will recommend & come back! GO SEE THEM, you will NOT be disappointed. I LOVE MY JEEP ❤️🙌🚗

After searching on line I found that AutoNation had the vehicle I was looking for, received a phone call soon and set up an appointment to meet with Bashir. He was friendly and knowledgeable . Took the Cherokee out for a test drive and negotiated a deal. Picked up our new Cherokee the following week --- very happy with our new Jeep.

I love my Trailhawk and the customer service was definitely above and beyond! ⭐️⭐️⭐️⭐️⭐️+

My experience at Jeep/Broadway has always been top notch! Way better than some other dealerships. It starts with Breanna. She is amazing! She’s been extremely helpful with all my recalls that needed to preformed on my Jeep and keeps me updated on the maintenance. All the staff there is very friendly and helpful! When Bre wasn’t in the other day when I was picking up my Jeep, Ben was able to jump right in and to assist and answer all my questions and concerns. I have been VERY satisfied with all the work that has been done on my Jeep and I will definitely keep coming back!

I received an email this morning inviting me to review AutoNation services. I have to say it came at an opportune time. We have a 2019 Jeep Grand Cherokee (which we really like). The lift on the tail gate is broken…We took it in to AutoNation in mid June to get it repaired. Apparently there’s a problem with the bolt that holds the lift cylinder to the car body and they need to do some type of body work to fix it. They sent us to a body shop for an estimate and then have to decide if they will cover it on the (expensive) bump to bumper warranty. After 2 weeks we finally received a call back letting us know that they should have an answer in a week or two…Really? This is not the type service that makes a great service department. BTW, the rear door on the Grand Cherokee is not useable with out the power lift… Can’t recommend AutoNation on Broadway, they get a 0 from me.

Although I made my appt 2 weeks prior, after dropping my car off at 7:30a on Tues to check out the recurrent death wobble in my Jeep, they didn’t even look at my car until Thu late afternoon. I made several calls to check status throughout the week & was continually told they haven’t gotten to it yet. I was told on Tues pm that although I dropped my car at 7:30a, there were 30 cars already ahead of me. If that’s the case, rather than have my car sit on the lot untouched for 3 days, how bout they reschedule me for a time they can actually look at my car. Seems they are more about their convenience rather than good customer service. Maybe it’s lack of staff because of covid? Even so, seems like poor management to me. Beware that if u use them for service, they are DEF overbooking appointments.

I had thought that when they replaced the radiator They would have noticed Is the air conditioning problem. I do appreciate all they have done To help me with this problem

Jim G and his staff are great to work with at Auto Nation

Second time taking Jeep in for exact same reason. No ones in any rush to be of service and help a girl out.

Called up Bre for an oil change. She had me schedule right away. Only took 30 minutes! If you own a Jeep and want to be taken care of call her up. 10/10!

Fast and efficient . My oil change took no time at all

Service advisor Jim was excellent; reviewed my issues and had me done quickly. I have used this dealer for service on my Jeep and definitely will return.

After a day of visits to dealerships with sleazy salespeople, AutoNation was a breath of fresh air! I was actually happy to spend money there. Highly recommended.

Excellent Experience. They have made car buying fun. Sales associate Max and Manager Patrick were wonderful, easy to work with, respectful and helped and accomodating throught the selection and purchase process. Even dew days post sale , their behavior did not change. They checked up on how things are and walked me through the features of the car and entertain my questions.

We bought our Jeep from this Autonation last year and it was time for servicing and a shifting issue needed to be looked at by the transmission gurus under warranty. Made an appointment in advance, brought it in and after three days of being told we were next, we decided to pick it up and will now go somewhere else. Warranty work must come after all of the 4 star Google reviewers, cuz someone is being put in front. Re the Yes in quality - they were able to fit in an oil change and tire rotation under the Jeep Wave benefit before we picked it up.

Jim at AutoNation Chrysler Jeep Broadway was great when I brought my new jeep in for its first service. He was fast, efficient, patient and knowledgeable and very kind. Happy I finally have amazing service with a car place, first time ever!

Water pump under warranty diagnoses and remedies quickly

This is the 3rd time I've had terrible luck with AutoNation Chrysler Jeep Broadway. They do not communicate well! The first two times they had my car for 1 week and 3 weeks respectively. This third time by the 3rd day there it hadn't even been seen by a technician so I picked it up to take it elsewhere. TERRIBLE is all I can say. I will never buy from them again.

Extremely surprised on how easy the sale was. No bickering about price or the amount of the trade in.

Brought my Jeep in for oil change and to fix tire pressure sensors. It took two days to fix the sensors and when I asked about discount coupons for oil change, neither service manager or tech knew of "three synthetic oil changes" for $100 that was posted on the Autonation web site. Seems like this service dept. is overworked and service is backed up too long to get simple repairs done on the same day. There were several sales staff sitting at their desks with no customers to serve. I would've expected them to pitch in and help the service reps with service customers coming in to the shop.

I was extremely impressed that the salespeople went out of their way to make sure I was satisfied with my purchase. They took extremely good care of me, I drove home my new jeep that day!

Pat and Tyler were wonderful to work with. They went above and beyond to get the vehicle we wanted and really came through. We are so delighted with our new Jeep Gladiator. I recommend going to their location when looking for a new vehicle. It was a great experience and would buy from them again.

Love this dealership and service department.

I have asked Travis to go above and beyond after the sale, regarding some car transport and service logistics, and he has been only too happy to oblige. During my purchase, he was also only too happy to oblige and was equally helpful. Travis is a good representative with which to work. I recommend Travis at Auto Nation Jeep.

They are really knowledgeable and helpful and worked with us

We worked with Travis from AutoNation Jeep on Broadway and he was awesome. He took the time to walk through all of the features of the Gladiator before we went on our test drive. We loved the car and he answered all of our questions prior to our purchase. My wife wasn't there at the time of purchase so I brought her the next day and he, again, took time to walk through the features so that she knew everything about the car. This was our first Jeep and he even took the time to help us take off some of the panels. I really appreciate him for all of his help and I would gladly recommend friends and family to work with Travis and the team at AutoNation Jeep on Broadway. We also appreciate all of the work that one of the managers, Patrick, and his team provided while we were buying our jeep. Thanks guys!

Had an appointment with confirmation. They somehow didn?t have me in their system. Again I had a confirmation email which I showed the service tech. Took 3 days to get my Jeep back for new brakes.

Very attentive salesman, Austin. I went in after calling on the Malibu, and after looking the car over and test-driving it, decided to buy it. Austin was very helpful, and made the car-buying experience great. Also Deborah was helpful in the finance department, explaining everything as she went through the papers. Great place in general.

I was able to get a same day appointment for my oil change which was great!

Excellent experience with Tyler Hartman, and Patrick who helped ups custom order a new hybrid jeep wrangler.

Horrible experience. Would not work with an out of town buyer. Insisted I travel 6 hours each way rather than do a simple trade with my local dealer. Tried the manipulate me, waste my time and money to get a sale. Pathetic business practice. No wonder dealers get a bad reputation with management like this.

Great dealership. Great Jeep. Very Smooth transaction. Would buy again..

I had a very disappointing experience with AutoNation. I had a 7am diagnostic appointment on a Thursday morning. I had zero communication from AutoNation regarding the status of my Jeep. It wasn’t ready until the following Tuesday morning. I emailed the Sales Manager to ask him if the service was always so delayed with no communication because I am considering purchasing a new Jeep. I received no communication back from him.

I was happy to have the changed oil to my car, because they are professionals

Service department. Jim was very helpful

What a painful process this was. Went to purchase a Jeep and got a pretty young salesperson. Rather than listening to what we wanted, he tried selling different options. He didn't know how to use the software and kept having to ask other people to come over and help him. We ordered a Jeep and had to wait 12 weeks for it to be manufactured. The salesperson promised to notify us as it advanced through the process. This was done via text message after 10 pm in the evening one night. "hey buddy" was the way it was messaged. Lacking professionalism. Too friendly too quickly. When it was ready we coordinated a time to pick it up. As I was extremely busy I asked that they have everything ready so the pickup experience was efficient. It took 3 hours! We sat around waiting for most of that time. The jeep had mud splashes on it when we drove it off the lot. A nick on the dash which we were promised would be followed up regarding. After a week I had to follow up with the salesperson.

I was told they would need my Jeep for one day that turned into two days.

austin worked with my wife and I for a couple hours to find the right fit jeep and a cost that fit our budget. Would work with him again.

Special thanks to Jim Geiselman for the amazing customer service! Their is a reason my entire family continues to buy and lease from this dealership. My Cherokee is running great as always!

when I made the appointment - I was promised a ride - but when I got there - no ride even though I had an appointment - it took 3 days to look at the car. then it took almost 2 weeks to get authorization for the repairs. they rarely called me with updates - I had to followup to find out nothing was happening.

Service for tough problems very good. Follow up after the work outstanding. Attentive staff. Thanks Eric.

Jim Gasielberg (sp?) was very helpful. Check in and checkout process is much more efficient than in the past.

Great experience! Taylor and the entire sales staff were the best!

We left it there and they call us when it was done.

Very clean and customer service was good and professional. Purchased my vehicle here in August of 2020 and I was still treated g as it was my first time there.

Above and beyond the best service and attention to detail meeting all my needs.

Zach diagnosed the issue and had my car fixed in 48 hours. He was also able to fit in an oil change and tire rotation. Once again he did a great job! I always joke how great he is, but don't like seeing him due needing a car repair. Overall......this is a great service team that is insanely busy!

Broadway Jeep is my first pick for all services! Always professional timely and I have come to trust their feedback

Dear Vince, I want to start off by saying Thank you so much for helping me purchase my first new car. I know you worked really hard! I was nervous walking in but once?s I had the chance to sit down and talk with you, I was certain that I was walking out with my dream car. I can?t speak more highly of you! Thank you so so much! ?

We had several recalls for our daughters jeep, we took it in, and they identified the recalls and promptly ordered the parts. They were extremely friendly, and made us feel like we were important. Very nice facility.

Had a great time buying our first Wrangler. People were great.

Terrible service experience. Service representative was astonishingly horrible to deal with and could barely communicate. Follow up and communication regarding the diagnosis and status of repairs was non existent. They had my car for two days before they even looked at it, then told me they fixed the issue only to have it remerge two days later. Terrible experience all around and would not recommend their service department.

Disclaimer * completing this review was elicited via email. This review reflects my current experience. I have not yet had the chance to see how things pan out* I bought a car here a few weeks ago ...the night before a huge snow storm came into Colorado. Right away there was a smoke smell in the car. I was assured a smoke bomb would get rid of the smell. I have not yet given that a chance. The next day, a service light came in. I also realized the backseat didn't have a seatbelt. Since this dealership is over an hour from where I live and because I work in a clinic (often 10 hour shifts) I haven't had time to drive down. I instead went to a Hyundai dealership near where I live and paid to have a diagnostic test for the service light and I also inquired about the seatbelt. The Hyundai dealership found a hose that needed to be replaced. The cost was minimal ($250), but still an inconvenience. The Hyundai dealership also replaced my rear wiper. The Hyundai dealership told me that it appears the seatbelt I. The back seat was cut and is not in the car. They also let me know that the rear window visor was loose, which explains the rattling noise. Between the smoke smell, engine light, no seatbelt, bald tires, rear wiper that wasn't working. I accepted the smoke smell and that I would be able to get it removed with a car bomb. I can't report in the results of that yet. I accepted having to buy new tires. I accepted paying out of pocket for a diagnostic test. But taking ALL these things together AND not having a seat belt in my back seat? It's a lot. I'm a single mom and really thought I had done a good job in evaluating the car. Again, I have not taken my car back to auto nation yet. I will next we l. Upon that experience I will update this review

Absolutely terrible service experience. It was evident that the Service representative wanted to be anywhere else and that we were clearly interrupting something important as he could not be bother to look up as he spoke to us. Terrible follow up communication as I had to call to received updates and status of repairs. The problem was said to be addressed but of course two later the issue has come back. I would go anywhere else.

I took my 2013 jeep in at my scheduled appointment time and it was not even looked at until 26 hours later. After calling them I was told that my appointment was to just to talk to them and not to do any work on the vehicle. I had asked for an evaluation as I was going on a couple of long driving trips. I asked the status of my jeep and was told that it needed over $4,000 worth of work. Back in July I had $3,500 worth of work done at another Auto Nation and less then 8,000 miles had been put on my car since that time so I was really surprised that it needed so much work done, so instead of moving forward I wanted to pick my Jeep up and take it to my regular mechanic which I did and they said that the work that the Auto Nation said was needed wasn't needed at all.

I had an overall good experience with autonation. The customer support was helpful and kind and the service on my car was finished fast and correctly

It?s a great place to go! Everyone is friendly and they do a good job.

Clean and friendly environment! Professionalism is opparent!

This will be my last time at this dealership. No one ever even looks up to acknowledge you when you walk in for service. The tech was using foul language loudly to service rep right in front of me. The lady handling my check in pulled her mask down and picked her nose in front of me multiple times. She said she’d call me when car was ready and never did. I was waiting outside for 2 hours.

I had been looking for a few weeks for a used Jeep Grand Cherokee to replace my Charger for more capability in the snow and utility to haul things around including my new large breed puppy as he grows. The used market has been coco bananas the last couple of months no thanks to the virus and made finding my ideal spec very difficult. Having plenty of experience driving V6 models, I finally made the decision to just go drive a new V8 just to see if it was worth the extra money and effort to track one down. Fortunately they had a few to choose from and gave me the keys to a fully optioned out Trailhawk on display in their showroom to drive and see if it was the right fit. I ended up loving it so much on the test drive I decided screw the used market, I?ll buy it new. They gave me an absolutely nuts deal on my car for trade that I couldn?t refuse so I pulled the trigger on the Trailhawk. Unfortunately their automated systems were being wonky so I spent a lot more time in the dealership than I thought I would but they still made it work and took the time to make sure everything was perfect before I left with my new Jeep. Not really blaming them for the issues that caused me to wait for so long getting the paperwork sorted out but it was a little bit of an annoyance (hopefully your experience is better in this regard). Overall I was very satisfied and happy with my purchase. Would definitely recommend them to anyone in the future.

All around a good experience. Did not feel pressured to buy anything. Matt is very knowledgeable and kind.

This is an amazing really great team to work with. They are knowledgeable and responsive and helped me get the right vehicle for my needs and wants.

Very professional, and quickest I have ever experience buying a car

I don't think I've ever been treated as much of "just a number" as I was when I took my car in for its first service and oil change. When Bre Seaton checked me in and out she never took the time to either introduce herself to me or even ask me what my first name was. That's fine. What should I expect from a car dealership, right? On the plus side, the oil change and rotation were done well and the process was fast. I'm still owed two more oil changes but that will be the extent of my dealings with this group.

I went in to the facility which was well kept up. I made an appointment with Shane regarding a used 2017 Jeep to trade with my vehicle. When I arrived, Shane met with me and let me drive the Jeep I was interested in. After going over the financial aspects regarding my trade, he had me drive a 2021 Jeep Gladiator, which my husband and I became interested in and how it helped my trade with a new vehicle. The other salesman that helped, Patrick, was very helpful and explained how the trade worked and how much we saved by leasing the vehicle. Kamran in Finance, spent time with me to explain the financial details and by the end of the day, we had a new vehicle. The crew were very knowledgeable, understanding, and helped with our financial needs. I would recommend anyone who is looking for a vehicle to visit their facility. Thank you.

For all my recalls are taking care of. They did a great job.

The service here was great and done in a timely manner. Kept up to date with updates of the vehicle as well

Jim is awesome. He set up my appointment for a minor issue with my Jeep and when arrived my rental car was ready and things went smoothly. My Jeep was even ready before the time quoted. I will not go anywhere else but here.

🙃up until the end of the transaction everything went smoothly. Taylor was very good and knowledgeable. At the end of the transaction there was a small glitch but we got it straightened out.

Work was done quickly!

Great Job by Zach. Went through service details on current visit and 90000 mile service requirements!

The service took a little longer than expected but Eric and the technician were friendly and attentive.

Had a great experience at AutoNation Broadway! Went in looking for a new Jeep Grand Cherokee and left with exactly what I wanted. Worked with Austin and Patrick for a great buying experience. I was on a bit of a time crunch before work but they were able to get me in my brand new car in time for me to leave super satisfied. Always recommend AutoNation to all my friends and family who are looking for a new car.

Avoid this company at all costs. Between the Salea, Finance then Management. worst experience of my life. Was apparently approved on a vehicle Was actually driving it for two weeks. Gave my 5000 down. Then after two weeks I f having the vehicle was tol a funding didn't go through. AVOID THIS COMPANY. ALL LIES

Worst car buying experience of my life.

Eric was very helpful when explaining the issue with my Jeep. He handled my impatience with professionalism; I am satisfied with my repair and will ask for Eric in the future.

Oil Change price continues to go up, will most likely go somewhere else cheaper next time. Was a 100$ for an oil change, can find other places that are half that.

It's very easy to schedule appointments, I don't have to wait too long to get my car in. The customer service is good and fast, something that is quite appreciated. Most times I wait for the repair and oil change, the place is clean and comfortable. The workers are very, very thorough, and informative.

I take my Wrangler there for all my service, they do a great job.

Their Service Department is great, all work is top notch

Overall experience was great! Was there last 11 pm yet everyone was still super friendly.

We enjoyed the hassle free environment and the quickness of our used car buying experience. Our mechanic told us that only 2 out of 10 cars customers bring him after purchasing get a thumbs up. Our was 1 of them.

Bre, as usual, was cheerful, knowledgeable, and provided exactly what I requested.

I purchased this Jeep Liberty on line. The Jeep was delivered to me at a half way point. The Jeep was one owner, great auto fax report, purchased originally from this dealer in 2005 and regularly serviced by this same dealer. I trusted that the Jeep was totally trouble free, sales person told me he had driven the vehicle personally. This sales man and a female employee were the ones that delivered the Jeep to me. I drove the Jeep some 60 miles back to my home...The rear differential growled and wined awful. I called the dealer to talk to the salesman, I was told he had just left on "vacation"...I asked to speak to the female employee who had helped deliver the Jeep to me, and was told she was no longer an employee.....something is NOT right here....I talked to the New car sale manager, and to the used car sales manager...same story Jeep was "SOLD AS IS"...I thought I was buying from a reputable dealer, NOT some corner used car lot selling junk from the auto auction. I hope that the female employee who mysteriously quit the same day as she helped deliver the Jeep, did not take my paper work, that I had signed for her with her.. ......my opinion is this dealer is very questionable as to truthfulness, and moral responsibility.....Charlie Raab

The finance department was supposed to transfer the service agreement. They did not and now they're saying that because it wasn't transferred in 30 days it does not count. This was their fault I would have still had six services available

Had a warranty repair on my vehicle that required a part to be ordered. This was ordered during an oil change. I was advised I would be called when the part came in. After waiting several weeks I called the service department and learned the part had been received the next day after the oil change. Service representative then initiated contact with me via text to schedule the repair but quickly went silent before confirming my appointment. Finally got the case on and the repair was handled in one day as promised. The actual repair was fine. I just wish they cared enough to return calls. This process could have been handled in a matter of days but instead took a few months.

Had a warranty repair on my vehicle that required a part to be ordered. This was ordered during an oil change. I was advised I would be called when the part came in. After waiting several weeks I called the service department and learned the part had been received the next day after the oil change. Service representative then initiated contact with me via text to schedule the repair but quickly went silent before confirming my appointment. Finally got the case on and the repair was handled in one day as promised. The actual repair was fine. I just wish they cared enough to return calls. This process could have been handled in a matter of days but instead took a few months.

Great experience. Excellent customer service. And fast!

Excellent, courteous service. Eric was very helpful. My appointment was at ten and I wasn?t kept waiting. Very refreshing to have service center that respects my time. Oil change, tire rotation, and overall safety inspection.

Easy, nice employee very helpful I will recommend my friends and family to come here to get the cars service

Always excellent and fast service!

Very enjoyable experience the service department got my Jeep in on time and out in record time. Comfortable waiting area and decent coffee for a machine.

I have taken my Jeep in 3 times for a safety recall and have yet to have it fixed. First time they did not have a loaner car for me after I specifically requested a loaner vehicle. The next time they had the vehicle and not the parts. The third try the dealer I bought it from did not have a loaner vehicle so I went to a dealer that I did not purchase the vehicle from. They did an inspection to verify that I did need the part and I do need the part. That was Tuesday January 26, today is February 10 and I still have not heard from the dealership. So I guess safety, and my time is really not a priority for Auto Nation.

Excellent service! The dealership is very friendly. Jim always takes care of my problems and issues

Customer service is unparalleled! They are knowledgeable, friendly and go beyond what is required to meet needs

Tyler was very nice! The whole process only took 2 hours and we were out with our new suv.

Friendly and honest service.

Jim Geiselman was very attentive and responsive. Checkout process was seamless and quick.

Lot to difficult getting them on the phone. But they are friendly and very though once you do.

Zach, Service Advisor, truly professional and knowledgeable. One matter I noticed was the mechanic that work on my vehicle did not check the rear differential fluid level. During my last service this line item was checked off. Please advise as to whether this is a requirement?

Told me they didn't have the part for a recall that they contacted me about! I was only there for the recall replacement appointment and couldn't even get that done. Tried to sell me tires and other things.

..just had our Jeep serviced. Special thanks to Jim Geiselman, the service advisor at Jeep dealership on South Broadway, who has been taking an excellent care of our Cherokee since day one !!!

What a friendly and great place to get your vehicle serviced. They were very quick and my Jeep had no issues.

front desk prompt and friendly. Service was fantastic from start to finish .Never mind coming here for service!!! Thank You

Horrible, unprofessional, & ignorant Customer Service from Jarred located at AutoNation S. Broadway; He makes the whole establishment look bad. It's like talking to a brick wall with him. Waste of time taking my car in and now will be going elsewhere to another Chrysler Dealership to get my car needs addressed the correct way.

the entire process was a nightmare. The sales team should learn that telling their customers the truth will get them a lot further.

Pur salesman Tyler was awesome. Sweet guy, and he made sure to communicate with us throughout the buying process.

I had a Monday 8:15 am appointment to have the engine light diagnosed. When I checked in I was told that they would look at my vehicle that afternoon but the repair would most likely be done the next day. I was confused by that as I had a 8:15 appointment but they said they were busy so I was okay with the wait. Well after 24 hrs and 4 calls with no reply from my service advisor I called the GM, who has yet to call me back. I did finally get a call late Tuesday afternoon, only to find out they still haven?t looked at my vehicle but would looked at Wednesday morning. After it was diagnosed, it turned out a new sensor was needed. Well I finally did receive my vehicle Friday afternoon. My reason for the low customer service was due to: Lack of communication from the service Dept Still no call from the General Manager False expectations were set with an appointment and from what I was told when I checked in

My wife loves her new Jeep- it would have been nice if it had come with the 1 touch up and 1 touch down as the jeep we were suppose to look at did, but hey we got a great deal!

This is the third oil change I have had here and will not be returning due to the lack of organization, promptness, and communication. I purchased (pre paid) for three services in July 2020 and had used two of the three but the employees could not find record of that. I had to find proof of that in my records. I had an appointment and my car was not serviced until about an hour past appointment time. The staff were terribly disorganized and tense with one another due therefore very unfriendly. My car was returned to me with oily hand prints on the white paint and a scratch on the passenger side handle.

Unfortunately it is not possible for even the best salespeople and mechanics to overcome the dishonesty of the business model.

Zach, the service advisor is very good. Friendly and professional. However, Leia at the call center was rude and not at all helpful.

They seem organized......

Overall great experience from start to finish with the process.

Recently I needed my car serviced had an appointment for two weeks got there(after driving an hour) they didn?t have the parts left after 10 minutes, they said they ordered the parts would call me 5-7 days it?s been over two weeks now, I leave a message to see if my parts have arrived to reschedule an appointment no call back twice now.

Zach is an outstanding service representative at the Jeep dealer ship on Broadway. He explains what has to be done and there ae no surprises when you pick up the carr

This was the second vehicle I leased from this dealership in the last three months. I was able to e-mail them the vehicles I wanted to see and they had them available when I arrived. Once my daughter and I made a decision on the car, the paperwork was easy and fast, The only hiccup we had, was waiting for the new vehicle to be detailed before delivery. Other than that, five stars all around. I definitely recommend both Eric Wasse (Internet Sales Director) and Eric Rangel (Sales Retail Associate) when looking for your next vehicle.

These folks strive to give the best possible experience whether purchasing a new vehicle or servicing an existing one. I actually look forward to bringing any of my four jeeps in for service and speaking with my service writer.

To buy a car and bring it to get service

My Service Advisor, James Geiselman, is awesome. The dealership was very clean.

Made an appointment on line to take my Jeep in for repair. I dropped it off at 8 am. I didn?t hear anything all day. I finally called at the end of the day. They told they didn?t have time to look at it, and wouldn?t till next week. When I asked about why I had to make an appointment, I got some lame excuse that the on line appointment is just to drop it off. Why would AutoNation create a web page to drop off your vehicle? They never told me when I dropped it off that they would not be able to repair the vehicle for a week. That would be good information to know.

Best vehicle sales transaction that I have ever experienced. Matt is great. Thoroughly explains everything, not pushy at all. I would definitely recommend this dealership and Matt to everyone. Awesome job!!!

I bought a 2020 Tacoma at the Autonation Chrysler Jeep on Broadway. I was assisted by Tina (Sales) and Nate (Finance) in the whole process and was more than thrilled with my experience! I felt cared for and respected in every aspect of the process. Both Tina and Nate took the time to explain everything I would possibly need to know and they put my needs/wants ahead of everything else making the process much less stressful and anxiety ridden. I would recommend my friends and family to this dealer and will definitely send them to Tina first!

I have been bringing my Grand Cherokee (2015) to AutoNation for several years and have always been pleased with the quality of the service and the helpfulness of the service reps, who have always made sure that I was informed of any mechanical issues and charged fairly for the service. Zack, Bre, and Jim are excellent service reps all of whom have helped me when I have brought my Jeep in for service.

I traded my jeep for a mustang The sales manager told me that my jeep tires threads are below the ?AutoNation safety limits? and since its an safety issue they have to replace the tires and deduct the cost of tires $850 from my appraisal Safety of another person wouldn?t be avoided and I accept it. Now I see my jeep is for sale with the old crappie tires and actually nobody cares about safety. All that acting was to get my $850. So far at least I purchased 3 cars from AutoNation and I was really about it?s transparent pricing policy That?s why I believed this sales manager. But there are always bad cops among good cops and I will leave the verdict to your judgement

customer service was absolutely horrible. rude service advisers in the office (Brie) and lack of communication seems to happen to zack, brie and jarred. I will never have my car serviced here ever again nor will I ever buy a car from this dealership as well due to this

This location has a quick lube bay. Many of the dealers in Denver do not offer this service.

Bri is absolutely amazing at making sure my car is well cared for as well on helping guide me with the best service options for my Jeep.

I had a 9:15am appointment to replace my brake pads and rotors. I was told that I would receive a phone call within an hour with a quoted price and timeline for the work. After 3 hours, I called in and was told that they would give me a call back after they speak with the technician. Another hour passed and I called again, but this time I was put on hold. After holding for 15 minutes I was told that they would call me back very soon with answers. Another 45 min passed and I called back again. This time they had the quote for the work to be done. At this point no work had been done on the brakes. I was told my car may be done before they close but worst case scenario first thing Monday morning. I emphasized that I needed my vehicle done that day as I had an appointment early in the morning to avoid this situation and needed my vehicle to commute to work Monday. The service center was to close at 5pm...still no call by 4:45pm so I drove to the facility. When I went to the service desk to let them know I wanted to pick up my car, they told me my car had been done for a while. When I asked why they didn't call me, I didn't get a response. In Summary: I had a 9:15am appointment It took 5 hours and 3 times calling to get a quote and a timeline of the work to be done 8 hours total from start to finish to replace 4 brake pads with rotors. I will not be returning to this facility in the future to have any work done on my vehicle which is a shame because it is 1.2 miles from my house and is where I purchased the vehicle from.

I almost did not return to Auto Nation. The treatment I received from Skip at the location off of Tufts. Never go there!!!! I bought a new jeep and my tire pressure alarm was broken. He treated me very poorly and was a huge shovanist man. I wanted to keep all service under one company. I called and spoke to Travis at the location off of south Broadway. He made me feel like I wanted to give Auto nation a second chance. When I went in I was helped by Jim he was friendly, he listened and made me happy I came in. Fingers crossed this continues. Thanks Jim and Travis

Purchased a new 2020 Jeep Cherokee Trailhawk from AutoNation Chrysler Jeep Broadway through the Costco Auto Program which I highly recommend to potential buyers if you have a Costco membership check out the the program through Costco. Initially the sales representative Karmon quoted me a higher price than what was showing on the website and tried to brush it off on dealer fees. Finally got the Costco price which appeared to be reasonable discount. I also had a $1500 Jeep voucher which I presented but I am not convinced that was taken off the discounted price because when I asked the sales rep to explain the pricing I didn’t get a clear answer. I have to say I felt rushed to close the deal despite telling them I wanted the vehicle and would return the next day to close the deal. I had told the sales rep I wanted the have body side mounding trim added to vehicle and door protector trim and he said yeah yeah the finance guy will help you with that. The finance guy, Nick, I will get back to him shortly, sold me a warranty for nicks and dents instead, so I never got what I wanted. I also wasn’t aware that I was not getting a privacy cover or roof rack rails that they were options otherwise I would have negotiated that into the final deal. Because I was rushed to close then and there, and I did tell them I had an doctors appointment I drove away from the dealership with a $35,000 vehicle that has a bunch of bells and whistles I have no clue how to use or what’s there! I was told to keep a notebook of questions about the vehicle and then call to make appointment to come back and they would go over things I just found out I had requested financing at my credit union and discovered that is not who I got financed by! Very disappointed! I went through all my paperwork and discovered I have no clue who I financed with and the monthly payment rate and term is much more than the piece of paper they showed me on the sales floor. Of course they keep all those papers after the deal so you don’t have proof of what they plied you with to close the deal. Buyer Beware of being rushed and the all smoke and mirrors. Although I had requested financing with my credit Union of Colorado as they had quoted me a rate and the rate I got was slightly higher, come to find out they didn’t even use my credit union! On the other hand, everything was rushed, I asked about service loaners, yeah they are available, not sure there is a fee or not but you have to call ahead. Bottom line, I had a 10:00 am appointment and left at 3:15 with a new vehicle, not quite sure what the vehicle I just purchased was equipped with I was driving away with but I had 3:45 doctors appointment so plan on spending on a whole day at the dealership so that you can get all the details. I would post a picture of my new vehicle purchase, which is a major purchase, at the dealership with my sales rep but they failed to make that happened. It’s been over two weeks now and never received a follow up call from GM or the dealership thanking me for the business or if I was satisfied with my purchase or had any questions about my new vehicle, and they do have my contact information, leaves me with the feeling that they made a sale and don’t really care about you after that.

Customer Service Rep was helpful, efficient and a good communicator.

I bought a Grand Cherokee today, this was the best and fastest experience I've ever had! Matthew Sims was curtious, friendly, knowledgeable, answered all my questions. Just all the way around a very pleasant car buy experience. My finance Mgr was awesome, Got me a good rate and also made the experience exceptional! 5 stars all the way around!!!

They made me sit 30 minutes in line before anyone acknowledged me. Every service is marked up - $150 to change windshield spray nozzles - a $16 part. Save your money and time and support a smaller auto repair shop.

I had my Cherokee in for 20K service and oil change. When driving home the low oil pressure light came on and when I got home there was oil everywhere. I had to have it towed back to the dealership and redo the service and my car was only delivered back to me the next day. Gas tank was filled as courtesy but my driveway/garage that was super clean now have oil stains that I can?t remove. This could have damaged the engine for sure.

Jerod was great. His communication was clear and efficient. Happy with service.

This location is super accommodating, more than other locations where you can service a Jeep. Bree was very friendly and welcoming, I have enjoyed working with her and will continue to come back to this location because of her.

very friendly staff and great customer service.

I bought a used 2003 Jeep Wrangler from them 17 days ago and traded in a Tesla Model 3. I technically paid cash for the Wrangler. They still haven?t paid off my trade-in. I understand it can take time to fund a deal, but in this case there was nothing to fund... no reason for it to take so long to pay off my trade-in. I actually received an email a few days ago from Tesla, saying a new owner has registered the Tesla to them; meaning they literally sold my trade-in without bothering to even pay it off. Is that even legal? This should have been an easy process. I paid cash for the Jeep. Nothing to fund on their part. Yet they still haven?t bothered to pay off my trade-in. I can?t think of any reason for this other than laziness or procrastination on their part.

Max was very helpful and kept us informed as our vehicle was serviced. A

Had my 30k on the Jeep MOAB. Got a great schedule, right into service, simple check in and fast pick up.

Had a good experience. People were nice and got everything I needed done.

Very efficient and polite helpful with any questions

They made the process very easy. My sales rep went above and beyond to help me without any pressure.

We worked with Jesus and really appreciated how friendly and helpful he was. Not your typical salesman. Hope to work with him in the future.

Definitely good service, always on time, good communication AAA . Thanks to James Geiselman for taking care my car on time.

Great staff and service team, will always be back!

Dropped off my Grand Cherokee srt for a minor repair to fix the drivers seat. After having the car for 2 days and multiple phone calls I had to pick up the car with out any repairs done. Why make an appointment?

I’m not really sure why dealers don’t want to actually speak with their customers for feedback (other than its costs less) and they prefer online posts. But this is what the dealer request. I have a new 2020 Jeep Grand Cherokee with 4k miles on it and I started having lower battery issues. I called the dealer and the first available service appointment was 10 days out. Dropped my Jeep off before 8am Thursday. Late Friday service advisor texts me they are short of technicians to look at it and it will need to carry over to the following week. Finally, Tuesday I text the service advisor and he reply, sorry I forget to tell you your car is down. I was taking Uber to work. I don’t know why you need to beg for status updates or why schedule appointments if you don’t have staff to perform service. After I bought the new Jeep the Sales Manager emailed be thanking me and asking for my feedback on the sales process. I provided a long response with the good parts but also point out faults with the vehicle at delivery and the poor dealer prep. Tried 3 times and no reply. I will also note this is my 4th Jeep purchased from the dealership.

I’m not really sure why dealers don’t want to actually speak with their customers for feedback (other than its costs less) and they prefer online posts. But this is what the dealer request. I have a new 2020 Jeep Grand Cherokee with 4k miles on it and I started having lower battery issues. I called the dealer and the first available service appointment was 10 days out. Dropped my Jeep off before 8am Thursday. Late Friday service advisor texts me they are short of technicians to look at it and it will need to carry over to the following week. Finally, Tuesday I text the service advisor and he reply, sorry I forget to tell you your car is down. I was taking Uber to work. I don’t know why you need to beg for status updates or why schedule appointments if you don’t have staff to perform service. After I bought the new Jeep the Sales Manager emailed be thanking me and asking for my feedback on the sales process. I provided a long response with the good parts but also point out faults with the vehicle at delivery and the poor dealer prep. Tried 3 times and no reply. I will also note this is my 4th Jeep purchased from the dealership.

Great service dept.. They did great job servicing my car.

Very easy process. Matt was thorough and professional

I had to drop my Jeep Renegade off after hours and without an appointment. My Jeep was having issues and I needed it to be dropped off at a safe location. I did the night drop and explained the issues that I was having. Zack contacted me with the estimate and kept me informed on the progress. My Jeep was finished a lot sooner than estimated. I was happy with the service and my Jeep is running great!

Eric and Nate were SO helpful while purchasing my used Volvo. This was my first time buying a car and they made it very simple and easy. Amazing customer service.

Failed to tell me that my jeep would take 1-2 days to diagnose the electrical, had no rental cars, and had the appointment scheduled as a oil change after I spoke to a bdc rep. Do not come here for service

Bought a new 2018 Wrangler from Tina at Broadway Jeep. Was told if I sent her business I’d get a $100 check! Sent a friend(yes, they dropped my name) and they bought a new Rubicon. Still no referral check, called Tina, blown off, 6 months since their purchase and still no check. Sad day.

My fiancé and I received 3 'free' oil changes when we purchased our cars through Auto Nation. We both got our oil changed a few days ago. We had to wait a total of 4 hours to get our oil changed. 4 hours is a VERY long time for 2 cars. And the woman said it would take an hour 15. This was my second oil change there and I had to wait two hours the first time as well. Plus, my fiancés oil light is STILL on considering it got changed a few days ago. Which I'll probably call tomorrow about. However on a good note, just happy my oil is changed :)

I got my Jeep Compass (2015, 72000 miles on it, so a pretty new car) from them, less than 4 months ago... after a week from my purchased it was back at the car dealership due to a malfunction with the AC... now (after I didn't even put 10.000 miles on it) my clutch is completely broken and even if we have the extended warranty, they wanna make me pay for it ($2300!!!)... I spoke with several mechanics and there is ABSOLUTELY NO WAY someone can break a clutch in LESS THAN 4 MONTHS!!!!!! You can google it or you can ask to any mechanic, it's literally impossible!! Plus, I've been driving manual for 15 years so I perfectly know how to drive it, but even if I didn't know, it takes at least a year of driving it like crap, before a clutch can break down like that so this mean the car was already messed up and they didn't check everything that it was supposed to be checked!!! (And you can tell that also from my first issue with the car after only a week) They sold me a lemon and now they wanna make me pay for it!! This is absolutely ridiculous and totally unprofessional!! They definitely lost our business forever and I'll make sure nobody I know will purchase from them! The lack of professionalism from them is disgusting! I made a claim also to the headquarter in Florida because I am not paying 2k on a car I JUST PURCHASED!!!! I don't care if any extended warranty won't cover the part, is just absolutely ridiculous that they would sell me something like that and don't take any kind of responsibility for it!!! The dealership needs to take action and fix that part! What kind of service is this?!? DO NOT BUY FROM THEM!!! They will sell you a lemon! Without counting the fact that it took me 5 phone calls and an entire day before the Sales Manager called me back, AND it's since Friday that I'm waiting for a replacement car (which they promised me) but it's Tuesday and still nothing about it! They DEFINITELY do not take care of their customers!! Not surprised why their reviews range is so low!! Also, the quality of customer service is absolutely disgusting!! They promised me a replacement car, never got one. I had to call 6 times in one day before the Sales Manager called me back in the late evening, and I waited so much for the General manager to call me back that I had to go over there in person!!! Absolutely ridiculous!!! They should be ashamed of themselves! UPDATED: Even after talking to the General Manager of this awful place, I ended up with absolutely nothing!! They don't take ANY responsibility for their negligence on the car broken, they won't meet me half way on the price of the repairs, they won't match the price that another mechanic gave me and they won't even cover the cost for towing my car back to my home!! We are absolutely disgusted from this treatment and total lack of service and professionalism!! A billion dollar company like AutoNation that won't cover 2k of repairs on a car they just sold and where the customer does not have any fault because it's all about their poor quality of work and work ethic, it's absolutely insane, unfair and unbelievable!! Under my expenses I had to tow my car to another mechanic and I will have to pay for the repairs!! I will file a major claim against the entire shop, General manager first of all! Like I already said, do yourself a favor and go purchase somewhere else!!

My service experience was a bre eze, I was in and out in less than an hour. Oil,filter change and tire rotation done.

It?s the little things. I arrived before close to drop my car off the night before its appointment. Jim greeted me as I was trying to fill out the key drop form. I was nervous to say the wrong thing and get charged for something I couldn?t afford. It?s been a tough year. Jim assured me they would do the standard oil change/tire rotation service package I bought with the vehicle, no charge above what I already paid. He?s a really wonderful guy and he took care of me. As I?m walking out, even though the shop is closed, I see Jim send a guy out to move my car inside the shop ? even though I had a later morning appointment. Didn?t think about it until I came to pick the car up. (Btw, no extra charge, no aggressive up sell besides telling me where my parts are actually at in replacement cycle, not ever, since I bought the car 3 years ago.) When I picked the car up the next morning, it dawned on me that it snowed overnight. And my car was clean of snow and safe inside over night. It?s the little things like that which have made this old skeptic a true believer that there is a car place that will actually take care of you, in the big ways and the little ways, like a business should take care of its clients. Every time I?m there somebody wonderful like Jim takes care of me, not in a fake nice way to butter me up, but for real nice and genuine and caring about their job and the quality of our relationship.

Service was quick and easy. Was greeted by a friendly staff member and not a long wait at all.

No communication and two days to complete a 2 hour repair service. I brought the service bulletin identifying the issue I was having . 4.5 hours later someone decided to verify the issue when I called in to find out a status. Having an appointment apparently doesn't mean that your car will get attention during that time. Any bit of information I received was due to my efforts. I never once received any contact from the dealership. I eventually just showed up to pick up my car at the end of the second day since I had heard nothing and couldn't get a service advisor to answer a phone. I stated a couple times that I had to travel and didn't expect this task to result in an overnight stay, much less a second full day of service. Facility is very clean and it appears the repairs were done well.

After a rocky road purchasing a new Jeep, then no return calls...I’m simply going to say, JIM ROCKS (in Service Department)!! There were 2 others there the day I went in for my 1st service (won’t go there). Unfortunately they don’t tell you when booking appointment that Technicians ALL take lunch @ 1200. Then they book you @ 1145? However, JIM was there when I returned an hour later. I was planning on waiting until 1430 (previous person gave me this time). JIM was such a PERSONABLE, REFRESHING & PROFESSIONAL, smooth check in & out, I was blown away! He got my Jeep in & out quickly and was truly a pleasure. I hope JIM is there next time I go in. THANK YOU JIM, I’m grateful you are there!

Very conscientious to customer?s needs, called frequently to make sure I was pleased with each aspect.

Professional service always keeping the customer’s preferences in mind. Talk to Kameron Knox👍🏻

Easy process. They were ready for my vehicles first service. All handled professionally and friendly. Truck was ready quickly and returned disinfected and ready to drive.

great place, not only to purchase a new car, but also service always exceed expectations. just bought a new vehicle, and even when i thought i wouldn't qualify, the made it possible. please ask for Aristides, when knows how to listen the customer, and make sure he meets your expectations. i couldn't be more than happy with my new purchase.

Lost my lug nut key to repair a flat on my Jeep. Asked the dealership that I bought it from and they couldn’t help and had little information on what I could do. Called Auto Nation S Broadway and spoke to Jim and Travis in service. Both told me that they could help me and set me up with an appointment. I was in and out within the specified time with NO hassles or additional problems. Fantastic job and customer service. This is my go to place for my Jeep from now on

I'm horrible with names. However my salesman was awesome I picked out two cars and test drove them both. Their was no pressure to buy anyone or to buy a brand new one. Running my credit for banks was the longest but no fault to the dealer. If the process of credit acceptance was fast all the way around would have 5 stars

Jim, our service guy at Chrysler Jeep AutoNation was awesome. Quick, affordable and knowledgeable!

They were fast and thorough! I get my oil changed there and other needs that come up. They are friendly and go a great job.

Recommend better line of communication, ultimate job was good just could have had better updates. Took 10 days for various repairs but glad they did them.

Perfect service both in terms of quality and cost.

Great staff, willing to work with you unlike most dealerships these days. Highly recommend.

We just moved from Florida to Denver where we had over a 20 year relationship with our Jeep dealer (same sales guy for 20 years) so I was more than a little apprehensive about finding the same warm fuzzy feeling we had for those 20 years. I went in for an oil change to AutoNation Chrysler Jeep in Littleton, CO on our 2018 Wrangler, what a remarkable experience, advisor was Brea Seaton-we had an appointment which actually happened on time! I told Brea my story of our long term relationship in Tampa, that I was seriously interested in a Rubicon Wrangler and she said I had to meet Emily, a sales manager. I walked to the showroom, found her, and what a remarkable young lady, so nice, so knowledgable, and she introduced me to Mathew Sims, a young man who was their top sales advisor, knew his stuff about everything Wrangler (and I am sure any model), in moments had me test driving various engine/transmission variations, etc. Sat down to write a special order vehicle, Mathew was extremely helpful on what options were worth it, which were not based upon his customers experience. Our new 2021 arrived in 6 weeks, delivery was amazing. I could go on and on, needless to say I am a raving fan (you think?).

Engine light came on they fixed the problem, Jim kept me updated and let me know as soon as the vehicle was ready to go!

We just moved from Florida to Denver where we had over a 20 year relationship with our Jeep dealer (same sales guy for 20 years) so I was more than a little apprehensive about finding the same warm fuzzy feeling we had for those 20 years. I went in for an oil change to AutoNation Chrysler Jeep in Littleton, CO on our 2018 Wrangler, what a remarkable experience, advisor was Brea Seaton-we had an appointment which actually happened on time! I told Brea my story of our long term relationship in Tampa, that I was seriously interested in a Rubicon Wrangler and she said I had to meet Emily, a sales manager. I walked to the showroom, found her, and what a remarkable young lady, so nice, so knowledgeable, and she introduced me to Mathew Sims, a young man who was their top sales advisor, knew his stuff about everything Wrangler (and I am sure any model), in moments had me test driving various engine/transmission variations, etc. Sat down to write a special order vehicle, Mathew was extremely helpful on what options were worth it, which were not based upon his customers experience. Our new 2021 arrived in 6 weeks, delivery was amazing. I could go on and on, needless to say I am a raving fan (you think?).

The service this dealership provides is exceptional! Zack was fantastic from the first time we talked on the phone to the moment he gave me my keys back. I would highly recommend this dealership.

We cannot say enough positive words about the staff At this location!! Patrick, Travis, Emily, Betty and Nate. You have one extremely satisfied family of Jeep lovers! Thank you for all your amazing care!

Mathew was fantastic! It was my first time leasing a vehicle, and he was extremely patient and took the time to answer all of my questions and address all of my concerns. He helped me find a vehicle that I love! I am very pleased with the whole experience, great place, great people.

Bre at the Broadway location gives amazing customer service where others have failed. Took my Jeep to the Arapahoe dealership and they could not get the repairs done timely (3 weeks out) and lied about having to ship parts from out of state when 89 were available in town and within AutoNation. Bre got me in right away and properly trouble shot the problem which was also wrong by the Arapahoe store.

Very good. Very Good. It was good. It was very good.

Ari was dope. Everyone there was friendly. The process was quick from the test drive to the paperwork. Deborah in finance was amazing.

Jesus Tarin was a great sales person! Had a great experience at the dealership. Two weeks after buying my vehicle the emissions light came on, I've called twice about having the vehicle looked at with no call back. This is very frustrating, given I purchased advanced care with my vehicle. Happy to update my review if I actually get called back

The had a few issues as it was listed to purchase. The team did take care of everything I asked.

Friendly stuff, great service

very prompt and friendly help- They've always done great work for me- 4 wranglers over 18 years

Brie got our car in quickly and got us back on the road.

She is friendly and greets you right away. She explains all that was done

Great Job by Rafael in the service dept! As Promised... on time both drop off and delivery, no sales pitch for extra just showed me the details and actually helped me find coupons when I asked to save over $100 on tires. Work was great and charts were easy to understand on alignment. I turned my Lexus in for a Jeep and BY FAR a better car in all kinds of weather and truthfully a better audio/sound system in the Jeep.

By far the best experience I've had in a long time. Carla listened to everything I needed and we purchased a car. My intention was to just have a look at wss out there. If it wasn't for her, we would not have purchased anything. Thank you for all your amazing people we worked with.

The experience was excellent! Timely and best service ever!! Nada Graves

Several things missing or not compensated for. Running boards were removed, hub covers were missing, 3 of 6 bolts holding down the roof cover were gone and only one key was supplied.

We bought a brand new Jeep Rubicon from AutoNation. It was our third Jeep vehicle but our first time buying from AutoNation. We love the Rubicon but sadly we have had a terrible experience with this dealership. Maybe things will change in the future but right now, sending customers home without properly reassembling their vehicle, failing to complete warranty repairs, and mistreating people who bought a new car from you are patterns we do not appreciate. - Incomplete repairs.- Despite antifreeze leaking on the floor, the service writer argued about whether or not our radiator would need to be replaced. The dealer finally replaced the radiator under our full manufacturer’s warranty and called to tell us the Jeep was ready. When looking at the Jeep, we found out that the service department did not reassemble it properly, we are hearing water sloshing noises in the cabin, and smell antifreeze every time we drive the Jeep. It is not acceptable to put a customer back on the road after failing to reassemble the vehicle. How can we have confidence you did a quality job and did not overlook anything else? - Repeat paint issues.- This is the third time they attempted and failed to repair a paint defect. When I asked the service writer to look over the repairs with me, they quickly jumped to excuses about why the paint would never match and claimed everything was normal. Normal? Paint is not supposed to be textured and uneven. The paint is now worse than it was before we came in. - Service confirmed a faulty seatbelt, then refused to replace it.- When I dropped off the Jeep for service, I showed the assistant service manager a seatbelt problem. She replicated the problem in front of me, confirmed the seatbelt was faulty, and that it should be replaced. When service called to say the Jeep was ready, their story changed. Now AutoNation claimed the seatbelt was “preforming normal operation”. Seatbelt failure is a safety issue and the faulty part needs to be replaced. Instead, we were given excuses and bullied by Travis, the AutoNation service manager, as he dismissed our concern and ignored the fact that his assistant service manager already confirmed the problem. All of the above issues are still unresolved and we are disappointed with how this dealership supports their customers. This is not how anyone should treat customers, especially ones that buy a 48,000 dollar brand new Jeep.

Do not mistreat your customers, it’s the right thing to do. We bought a brand new Jeep Rubicon from AutoNation. It was our third Jeep vehicle but our first time buying from AutoNation. We love the Rubicon but sadly we have had a terrible experience with this dealership. Maybe things will change in the future but right now, sending customers home without properly reassembling their vehicle, failing to complete warranty repairs, and mistreating people who bought a new car from you are patterns we do not appreciate. - Incomplete repairs.- Despite antifreeze leaking on the floor, the service writer argued about whether or not our radiator would need to be replaced. The dealer finally replaced the radiator under our full manufacturer’s warranty and called to tell us the Jeep was ready. When looking at the Jeep, we found out that the service department did not reassemble it properly, we are hearing water sloshing noises in the cabin, and smell antifreeze every time we drive the Jeep. It is not acceptable to put a customer back on the road after failing to reassemble the vehicle. How can we have confidence you did a quality job and did not overlook anything else? - Repeat paint issues.- This is the third time they attempted and failed to repair a paint defect. When I asked the service writer to look over the repairs with me, they quickly jumped to excuses about why the paint would never match and claimed everything was normal. Normal? Paint is not supposed to be textured and uneven. The paint is now worse than it was before we came in. - Service confirmed a faulty seatbelt, then refused to replace it.- When I dropped off the Jeep for service, I showed the assistant service manager a seatbelt problem. She replicated the problem in front of me, confirmed the seatbelt was faulty, and that it should be replaced. When service called to say the Jeep was ready, their story changed. Now AutoNation claimed the seatbelt was “preforming normal operation”. Seatbelt failure is a safety issue and the faulty part needs to be replaced. Instead, we were given excuses and bullied by Travis, the AutoNation service manager, as he dismissed our concern and ignored the fact that his assistant service manager already confirmed the problem. All of the above issues are still unresolved and we are concerned about whether or not this dealership is capable of properly servicing vehicles. This is not how anyone should treat customers, especially ones that buy a 48,000 dollar brand new Jeep.

Would not help with my Jeep Wave oil change credit. Auto Nation Jeep on Broadway/Littleton.

AWESOME!! I had my 2019 Unlimited Rubicon into another Jeep dealership twice for this same problem within a couple days and was still broken.... several months went by, decided to try another dealership, so glad I did! FIXED!! JIM had a loaner car for me waiting to use while they worked on the Wrangler, and turning it back in after work, after service hours, it was so easy! Dealership worked with my schedule as well as fixed the problem- well done. I think I found a new service dept! 👍👍

I took my Jeep for an oil change. The service department had very few people waiting. I was quoted an hour. Sadly it took 2 and a half hours. I was very disappointed. I was required to make an appointment...why did it take so long???

I'm giving yall a 3 because the financial lady Betty was amazing she helped me so much But your sales man needs some training. The first car I test drove I didnt like I told him I didn't like he still went and started on financing then got up set when I told him no then I found the car I wanted he tried to tell me I would never be able to finance it (it was a lie to tryband bully me in to the much more expensive car) I explained to him that I'm a single mom and could not afford the first car to which he replied surely you can afford 28 extra dollars a month but even with dealing with the shear stupidity of him I have my new car which has side door damage and no ac (he didn't even mention fixing it and i was so frustrated i didn't even ask) but I can afford it so I guess thats what matters!

Jim I in service kept me posted on my repairs and completion time. He was professional and friendly.

I got my oil changed here again, and again they spilled oil all over the top of the engine and lazily cleaned/smeared it all over components of the engine. They else did not give me my multi point inspection check off sheet as they normally do. When I went back to ask for it, the guy just went in the back for a few minutes and came out with a filled out inspection sheet, with no date, no techs name. Looked like he just quickly filled a blank sheet out just to get me out of there o don?t appreciate that kind of xxxxty service. I bought my car from here, I deserve top notch costumer service. Anyway, I?m only coming back here one more time to use my last free oil change, then this place can xxxx off. :)

I purchased by jeep here and all it’s servicing and routing care has been completed here as well. I just took it in for issues with the breaks and rotors and now it’s like new again! Great customer service and quick turn around!

Simple oil change & tire rotation; first service for my 2020 Rubicon. In & out in less than an hour, very polite and efficient, nice waiting room.

I’ve bought 3 Jeep’s from this dealership and though I have loved each Jeep the service part really is awful. Last time it took 2 weeks to get an appointment and then my Jeep sat for 2 days before it got looked at. I will not be going back to this location off Broadway again.

WORST CUSTOMER SERVICE EVER- I'VE BEEN WAITING A WEEK FOR A CALL FROM A MANAGER AND HAVE CALLED AND LEFT MESSAGES AND NOBODY WILL CALL BACK 2 weeks ago, I had an appointment to come look at a vehicle, left work early and drove over an hour, just to get there and find out they had sold the vehicle out from under me. What's the point of an appointment then, and how dare you waste my time. The salesman called me the following night to say, "the financing fell through" with the other party and that they would like me to give them another chance. I agreed. I had been looking nationwide for this vehicle for months, and finally found what I though was a decent one. My husband and I went in on Saturday, the vehicle was on a lift, immobile, but we got to look it over. We were told it was going through their "PRECISE INSPECTION PROCESS" We were told the cv axles would be replaced since the boots were cracked and leaking, oil change, air filters, and 2 new tires. I got a call Thursday that the vehicle was ready, and had them send me a copy of the "Precise Inspection Report" that showed the only things wrong with the vehicle were the tires that got replaced, the diff is seeping, and the cv axles. When I asked about the axles, I was told they weren't replaced, even though the report stated they had leaked almost all of the grease. THIS IS A SAFETY ISSUE! When I brought it up, they had their master tech look at the vehicle and guess what? They needed to replace the cv boots/axles... something that I was told was being done from the get go! So I had to wait another day to get my vehicle. Then, on Friday when I picked it up, here's what I found. Keep in mind, the "PRECISE INSPECTION REPORT" said ALL OF THIS WAS OPERATIONAL! 1. The vehicle WAS NOT "sanitized and sealed" 2. The tire pressure light was on. It just got 2 new tires, why was this not reset?! 3. As I was driving home, the A/C just kept blowing hot air! On a 95° summer day! 4. The "detail" was a rushed wash that I would expect from a high school fundraising car wash. 5. The oil change sticker in the window was never changed, so I don't know if it was actually done and when I need to get my next oil change. 6. The right fog light was out 7. The left license plate light was out- this is something I CAN GET A TICKET FOR 8. 2 of the interior dash lights are burned out. 9. The left headlight is heavily oxidized and discolored. 10. The spare tire is dry rotted NONE OF THIS IS OK! I got a report showing that all of this worked, and I paid a price for a vehicle that all of this was supposed to be working on! I am absolutely disgusted. I came back to give your company another chance to make what they did right, and have had nothing but problems since. Absolutely the worst car buying experience ever!

Always friendly service reps. and quality workmanship

Our salesman Eric Ragan was superb in guiding us through the maze of buying our wonderful Jeep Cherokee. We are so happy with our new Jeep and we will buy our next one from Eric at Autonation!

Despite having a reservation to drop the vehicle off at a particular time/day, they didn't even look at it until the next day. Why make a reservation? The service agent I worked with was great, but limited by the lack of organization and operational processes of the shop. After diagnosis, it was determined to be a cracked and leaky radiator hose.....which apparently is made of gold as the price to replace was $1200. Fix took a few hours...they had the vehicle for 2 days.

This dealership is just horrible. I had a good salesperson but it all ends there. The service department is a joke. They have no concept of what customer service is.

We just bought a used Jeep Grand Cherokee from Taylor Ratliff. He was amazing! We had to wait a little while for the Jeep to be thoroughly inspected and he kept us updated regularly. He took his time with our needs and honored our time by being extremely efficient.

Top notch dealership! Professional, Knowledgeable and Dependable!

This is probably the 5th time I have brought my vehicle to this dealership. Turns out the part they replaced didn't work properly either. My vehicle actually was worse off after I left. Covid-19 means next to nothing to this dealership. I as soon as got there, a tech without a mask jumped into my vehicle. I counted 4 employees without masks, another 4 that wore the masks under their noses (including the service manager) and another 2 employees that only wore a mask when customers approached the parts counter. Obviously they don't really care about the health of the customers. When I originally arrived, I let them know that I have a daughter with special needs who will die if I get exposed to the virus. The greeting guy offered to sanitize my entire vehicle for only $30!! Oh, and there were plenty of customers without masks at all. When I left, I made sure they understood that I will never be back. Worst dealership I have ever visited!

This is probably the 5th time I have brought my vehicle to this dealership. Turns out the part they replaced didn't work properly either. My vehicle actually was worse off after I left. Covid-19 means next to nothing to this dealership. I as soon as got there, a tech without a mask jumped into my vehicle. I counted 4 employees without masks, another 4 that wore the masks under their noses (including the service manager) and another 2 employees that only wore a mask when customers approached the parts counter. Obviously they don't really care about the health of the customers. When I originally arrived, I let them know that I have a daughter with special needs who will die if I get exposed to the virus. The greeting guy offered to sanitize my entire vehicle for only $30!! Oh, and there were plenty of customers without masks at all. When I left, I made sure they understood that I will never be back. Worst dealership I have ever visited!

Horrible experience with the service department, particularly Jim. Made an appointment for 10am, but when I got there the front desk laughed at me and said they wouldn't be looking at my car today (all I needed was a small part that was missing to open the gas cap, would've taken 2 minutes). This is after they told me over the phone the repair would be quick (I had explained the problem) so I had no ride organized. They told me "I guess you can wait" and then came back an hour and a half later to say that they had to order the original part. They said they'd contact me when the part was ordered to re-schedule my appointment, but I haven't heard from them since. Terrible attitude from Jim, incredibly condescending and I felt like he just told me he would order the part because I'm a younger girl and he wanted me out of there. Will not be coming back with my Jeep in the future and REALLY urge anyone reading to go to a different dealership. It's not worth your time or energy to deal with such miserable people.

I've had my car's serviced at this location for the past 12 years. Jim Geiselman is my service advisor, he always explains everything well and I never feel like he pushing things that don't need to be done. Always fast and efficient.

Got a vehicle 3 months ago, check engine light came on and I couldn’t get in for service. Finally did and they’ve had my vehicle for a week pending on a proper diagnosis to file a claim through their Warrenty, and won’t provide a rental car through the process. It also had a cracked windshield that was suppose to be replaced. To this day they still haven’t been able to replace.

Vince was our salesman. He was great! Thanks for helping my son with his first car purchase.

I went in for a recall repair and oil change. After I got there they told me they did not have any more parts for the recall repair, even though they checked when I made the appointment and said they were all set to have me come in. They did my oil change and tire rotation for free. All the corporate apps and emails sent mention free shuttle service and free pickup / delivery of vehicle. This location does not offer either. Corporate needs to update that location's offerings.

I bought my jeep there new in 2014, no problems with it, and service appointments go well, I wait for my car during those appointments and it never takes more than 1 hour,

Brandon guided us through the whole experience by answering every question and worked with us to get the deal that worked for us for the car that we wanted. Everyone we worked with was friendly and made the experience less stressful. Thanks!

I brought my daughter’s 2018 Jeep Cherokee for an issue with the passenger seat belt and the appointment was for 10AM 7/20/20. We never heard from anyone until I called about 4:15 PM and was told they hadn’t looked at the vehicle and he would let me know before they closed if the car would be ready or to leave it overnight. My question is why make an appointment at 10AM when at 4:15 PM the car isn’t ready or someone could call us to give us an update?? I find your customer service to be lacking. My suggestion is to make an appointment and at that time service the vehicle.

Quick repair/service. Clean facility. Staff respectful and professional.

Great service and has my car done on time.

Sold me a faulty car and had to bring it back within a week of buying the vehicle. When I traded it in they wouldn’t give me my taxes back and lost $2,000. Awful dealership service and no care for their customers.

very nice experience. good salesman...jesus...good finance guy..nathan

Fast and Friendly service. The staff was great. I enjoyed my time.

Communication was horrible. Did not do everything they said they had. Not sure they did any of what I requested they do.

I continue to take my Jeep to Auto Nation service even out of warranty because I trust their knowledge of my specific vehicle, and they have a clean, well-organized service department.

They have great service and try their best.

Second time I have purchase a car from autonation. One of the best

This dealership is on it! They always perform maintenance quickly and efficiently. I always leave feeling impressed. I had Mercedes products for the last 10 years and their service quality was a joke- they always kept my car for several days without updates ...... even for basic maintenance. Auto Nation gets me in and out in under an hour for the same service!

AutoNation could improve by keeping an appointment that was set, looking at the vehicle when it arrives, and communicating with the customer.

I have had my car repaired/serviced numerous times by AutoNation in Littleton off Broadway. Jim Geiselman is my Service Advisor. When I moved to Arvada I tried AutoNation Chrysler Jeep West off Colfax and had a horrible experience. Do not recommend using them. So when I need service I drive from Arvada to Littleton. Jim and his team have always provided 5 Star Service. Highly recommend!!!!

ACJ on Broadway, awesome place to buy a vehicle. In additional to recommending Autonation Jeep on Broadway, I have to give props to Dan Myers, yesterday I purchased my sixth Jeep from him. Love that guy and you will too!

Austin help us out so much on finding the right car for us. He was amazing, he even came to work on his day off to make sure all the paperwork was taken care off. I highly recommend automation and make sure you ask for Austin.

Love this place. Mat is so knowledgeable and helpful. I highly recommend that you ask for him!

Amazing People Beautiful Facility.

Lucretia provides exceptionL customer service and is very welcoming and goes above and beyond to ensure customer satisfaction! :)

Everything about my recent visit was great w/ Mat Sims! There was never any pressure and he did not try to show me anything I was not interested in. He listened to exactly what I wanted, and only showed me what fit my needs! There was no rush, and Mat had all the time in the world for me. By far the best experience I have ever had at a dealership. Thank you Mat.

The people are so friendly and willing to help with whatever vehicle you are looking for

Vince was very helpful! He helped my fiancé and I buy our first Rubicon! Thank you, Vince!

Facility was clean and generally my experience was OK. Like many businesses appears to have been working to figure out what the new post COVID world will look like. My only thought is this: I know gear-heads are (self image wise any way) tough and like to present a strong man image. But, wearing protective gear not just when in directly serving customers, but all of the time is uncomfortable, but may be necessary (after all none of us know if it's not). As tracking virus contacts begins, do you think your rep would be enhanced if someone tracked their exposure to your place of business?

Brea was very friendly and helpful. My experience at the Broadway location and with Brea was appreciated and I will return to this location for all my service needs.

Austin and Emily were great and my new Grand Cherokee is even better! Some minor issues figuring out financing, but overall couldn’t be happier with my buying experience.

CAMBIO DE ACEITE, CONTROL DE NIVELES, CHEQUEO DE FRENOS

Bri the service representative was amazing! Great experience altogether....

Bre was awesome in helping getting my car fixed

Automotive maintenance team provide excellent service

Very Professional, quality work and done on a timely basis.

Purchased a 2019 CPO Grand Cherokee, happy with deal, Ari the salesman was great. After getting it home noticed a scrape in the winshield. Took it back to the dealer and they refused to fix, not part of their 150 point inspection. Talked to used car manager and his boss with no luck. Scrape is not a crack or dangerous but it is in my line of sight so to drive I have to look around it. My wife is shorter and she didn't notice it on drive home. Look, the whole reason to buy from Autonation is to get a quality used vehicle that does not need repairs. I would expect that to include a good winshield. But now I have to go buy a new windshield myself. Congratulations Autonation, you saved $200 but you lost a future customer. Also, why would a 1 year old car only include one key? I bought a 1 year old car and I have to purchase a second key myself? I guess I just expected more from Autonation. You should really make it standard practice to give all car purchasers at least 2 keys.

Service was provided as promised and the staff was very accommodating and efficient.

Excellent service and experience. Jason Weber is very professional service advisor. Thank you AN Broadway Jeep! Tim

I found a car that i was interested in and was contacted by a sales rep the next day, after sending an email inquiry. Then....The general manager contacted me, to make sure that I was contacted. I made an appointment for my next available day off amd the sales rep asked for my cell phone number on case something came up. Needless to say, the car sold before my appointment, but they offered to help me search for another vehicle (same model) at the other locations. Didnt get a car that day...But I was glad that I didnt get the old bait and switch and was treated with respect and integrity.

The staff was wonderful. Brandon was thoroughly knowledgeable, and we reviewed the 4 models on the lot. The test drive was hassle-free, and the vehicle selected was just what I was looking for. While I was financing through USAA, the paperwork was still a hour-plus ordeal! I don't think I've had to sign my name that many times, since I enlisted! But overall, I was pleased with AutoNation. They even took the time to bring the vehicle to my home, in this COVID-19 debacle! Well done.

Tina was great!! Made my car purchasing experience enjoyable!!

Moved this 1 star and back to 3 stars. Update: (3 stars) GM Sean REALLY cares about making his customers happy and cares about what they think. In the end, he worked with me to make things right. I very much appreciate the attitude of, “the buck stops here, I’ll fix it” that I got from Sean. I truly hope they can get it together and consistently serve their customers well. There is potential here, it just needs some clean up at this time. Update 1: (1 star—shortened version) Customer service in service department could use some major work. I had several ongoing service issues with my brand new Jeep Rubicon (sales team was good--it's what happened after). I had to go in several times to fix the same issue. Communication was poor. Service manager would not take responsibility for any of the hassle, was extremely rude, and essentially insinuated that we were lying about continued (and new) problems. I explained problem to GM via email and received a response almost a week later. (Hence my update above)

Good service, good people, good vehicles.