Recent Reviews from AutoNation Chrysler Jeep Broadway

I visited the service department to use the oil change package I had purchased. The drop off was fine, however the call I received an hour and a half later was very ridiculous. They were unable to remove the engine oil drain plug and would charge me $1100 to replace my oil pan. When I asked specifically what the problem was the person just kept saying that they didn’t know exactly what the problem was and it wasn’t anyone’s fault. I told them no I didn’t agree for them to charge me for the oil pan when there was no issue with it and I will come by to speak with them. They were very dismissive when I came in person to speak with service advisor. She kept repeating over and over that even the master technician was unable to remove the oil plug. I told them they were the last ones to tighten the oil plug as I have an oil change package with them. I told them I would take my vehicle back and take a look at it myself. When I crawled under the vehicle to see what the issue was I was very unhappy to see the damage they had caused to the drain plug. When removing the engine oil drain plug they had not only stripped out the plug but damaged with very badly. The work that was done was very poor and this dealership didn’t use common sense when attempting to troubleshoot removing the drain plug before moving immediately to attempting to charge me $1100 for a new oil pan when there was no issue prior to me using there service. I was able to remove the plug, change the oil myself and replace the oil drain plug with no need to replace the oil pan. I am disappointed because I had not long ago recommended this place and now after this incident I had to call some friends to tell them to stay far far away from this place. What kind of reputable place damages your vehicle, then attempts to charge you an exorbitant amount of money to fix something they broke. I have more of my oil change package left with them but it will cost me more in the long run to do business with them than to take my vehicle and business elsewhere. Stay clear of this place and their very shady service business practices.

Chris Cramer May 28, 2019

A quick refresher and heads up for management. Last year I was two blocks away from this dealer when my ABS light and system started acting up on my way to work in my new 2018 Jeep Rubicon Unlimited Hard Rock. I pulled over and called my service advisor to let him know of the situation, and to advise him that my freedom top was off. He told me to not go across town to my apartment to get the tops, and to limp it to the shop if I could make it. He assured me that they get topless Jeeps in there all the time, and that it would be covered. Fast forward approx a week later, I received a call telling me my vehicle was ready. When they pulled my Jeep up into the service bay, it was full of rain water. Since then, my brand new Jeep has been in countless shops replacing and drying different electrical components, and Autonation refused to replace my destroyed vehicle. This dealership took advantage of my inability to afford an attorney, but guess who's back on his feet now.... Management, please keep your eyes peeled for a certified letter from my attorney's office. Thank you for your time, and to my fellow public, do yourself a favor and avoid this dealership like the plague if you care about your vehicle. Edit- In response to Autonation here. I've tried for the past year to get you people to take responsibility for what you did to me, I even went on the Tom Martino show after they couldnt believe what you did to me. The only real response I got from corporate was that it was my fault and responsibility for having the top off, even after your employees told me it was ok and would be covered. You assumed responsibility when you accepted possession of my vehicle. You didn't follow through with your promise, and you destroyed my brand new Jeep. Now, you and your insurance company face lawsuits. I want my vehicle replaced at your expense, and I want to be compensated for the months of Uber and Lyft rides YOU forced me to take. I'm not dealing with a lemon any longer, and the longer you draw this out, the more you will owe. I am forced to take Uber and Lyft everywhere with my service dog, its ridiculous. I want the part of our lives you took from us back immediately.

Nico Apr 20, 2019

Working with Autonation Chrysler Jeep has been a true nightmare from the beginning. I will NEVER work with this company again. First, when I leased my Jeep, the financier lost the receipt for my down payment and called to tell me that they had miscalculated my payments as they thought I had not made a down payment. Thankfully I still had the receipt and was able to prevent them from changing my financing. I had to make several calls and resend the documentation multiple times in order to correct this issue with no apology or recognition of their error. Since I bought the car there have been issues with the electrical system. The whole system will shut down while I am driving, it freezes almost daily and doesn’t turn off with the car, it connects and disconnects at random from any phones in the car, etc. Autonation seems to think this isn’t a problem and has repeatedly told me to simply wait for Jeep to release an update for the system. They don’t seem to think major malfunctioning of the system is an issue. After about 5,000 miles, the breaks on my Jeep started grinding loudly and shuddering. When I brought it in I was told they found no problems with the brakes. Upon filling out the satisfaction survey and subsequently speaking with the manager of the service department I was able to bring the car back and sure enough, I needed a brake replacement. On both occasions I had to bring the car in on a weekday and had to argue in order to get a loaner vehicle to get to work. Now the Jeep has 20,000 miles and shudders terribly when the brakes are applied. The rotors need to be replaced and are not covered by the warranty. Again, no loaner cars were available and the shuttle wasn’t operational so my husband had to leave work to get me to and from the dealership. The team at the service department has been very rude and unconcerned that the vehicle they sold me has serious issues. In order to get them to acknowledge the problems I have had to give them negative ratings on the corporate survey they send after service appointments. A tip to anyone who has similar issues in the future, fill that out and they might actually acknowledge your concerns. I would not recommend this dealership to anyone. I have purchased several new vehicles and have never been treated as poorly by another dealership. It is abundantly clear that this company doesn’t care about their customers once they have your money in their hand.

Tina K Apr 4, 2019

Sales department did their job and did it well. Service department however is the lowest level of business decency I have ever been subjected to. My wife's engine light went on and she took it in due to it being under warranty. The fault code was an ignition coil in port #2. I have personally changed my spark plugs and coils in my Audi A8 a couple of times and thought piece of cake. I had a busy week so thought it would be better to just let them do it thinking 1 spark plug (premium) and an ignition coil would be 55$ in parts maximum, an hour of labor, totaling to no more in theory than 175$. They quoted her 776.99$....I called them and asked for the price break down. They told me the intake cover needed to come off to get to the port #2 coils and thus more labor and the parts total was double my estimate. I told my wife to get her car and i'll do it myself. She went and they tried to charge her 150$ for inspection fee... she called when this happened and I told her to tell them her car has a certified warranty for 25,000 more miles and that covers inspection. They said "oops" they didn't see that fact and took it off. I brought the car into the garage went to auto zone bought a spark plug for 14$ and an ignition coil for 31$. I have never worked on a jeep before but it took me all of 20 mins to get the intake cover off. Replaced not just one of the spark plugs which the quote from auto nation was but all 6 for 97$ and found the ignition coil was not bad what so ever. Slapped anti seize lube on the spark plugs and was done with only 45mins of my day gone. 45mins and 97$ vs 776.99$. I took the bad plugs into the service department and wanted to know why she was quoted so much for something so little? They said the repair suggested time from jeep was 2hours and 30mins and the parts from factory were more expensive and their labor is 180$ an hour. I understand that rates are rates and business is business but I wonder if they did the work and it took them the same amount of time as me if they would have charged the 2hours and 30mins because some people simply just don't know any better to no fault of their own. The world I would love to live in would be where a business has the decency to tell someone that they could get the same work done for 80% less somewhere else to do the same job simply because it's the right thing to do. I get is some repairs are best done by specialist and I recommend going to specialist for complex repairs. But this was not complex and I gave them the opportunity to be upfront and say they didn't do right by the situation but they stud by there recommendation to have them do it. They are not horrible people at auto nation but they are not honest ones who would do right by their customers under the principle of doing the right thing. Who knows how many people have dished out a 700% mark up for something they didn't need to. I recommend to anyone before taking your car in here to get multiple quotes from specialist before agreeing to have auto nation do the job.

Joshua A Bottini Jan 16, 2019

The fact that I got an email requesting a review is truly hilarious. After finding that I’d been swindled by the F&I guy when I leased my vehicle from AutoNation Nissan Arapahoe (Nissan corporate forced AutoNation to sell all Nissan dealerships due to shady business practices) and my vehicle being at this dealership from 8am until almost 5pm and some phone tag with Bridget, the service advisor, she called me to let me know that the “lube guys” had gone home early and my oil hadn’t been changed. I asked her to put my keys in my glove box and lock it up, I have a spare. After informing me that if I was wrong about the spare that I would be responsible for paying a locksmith service if required, I said it wasn’t an issue and asked about a courtesy shuttle, at which point I was told that I was on my own, the shuttle doesn’t run after 4pm, which was just wonderful. I told her I’d figure out how to get there one way or another and declined her offer to keep my vehicle overnight and have the work done “first thing in the morning.” When I got there after having paid a car service, I found the first troubling thing, which was that my doors were unlocked, my car and my belongings it contained completely unprotected. When I got in my vehicle, I found the next and most offensive (at that point) issue, an invoice showing that they had changed the oil, completed an inspection, etc. I was beyond upset, so went into the dealership and demanded that whatever manager was on duty make a note on the invoice that the work hadn’t been done and sign off or initial it as verification. While I didn’t actually have to pay anything when I picked up my vehicle, I had prepaid for a specific number of services, and this was deducted from that prepaid number. This is fraud, claiming that work has been done which hasn’t and charging my account (whether it was a charge on a credit card or a charge applied to a prepaid credit is irrelevant) is the definition of fraud. After the holiday I’ll be contacting AutoNation’s corporate office about the oil change and deceptive practices at time of sale, but this isn’t over. Ironically, as I’m writing this I got a notification from CarFax asking me to review my service at AutoNation Jeep, which now brings up new concern since now I’m curious how many other times this has happened and how many people have bought used vehicles thinking that it had been properly maintained by a dealership, but the work hadn’t actually been done?

Graham Hansen Dec 23, 2018

The communication was great when I showed an interest to buy a car. My questions were answered and it came to the point where I wanted to test drive the car. Everybody was friendly, I liked the car and decided to buy it. I really like the 5 day/250 miles where you can return the car. I knew exactly what I wanted to pay and after two attempts of providing me a payment scenario and with me saying no to those attempts, the third attempt fell right at the price that I had wanted all along--the entire process of me arriving for a test drive to me driving away took about 4 hours. Could have saved about 1.5 hours if they would have worked with exactly what I was asking for as far as payments. So I was somewhat tired at the end. I drove the car home. The next day I noticed a little oil had leaked so I took the car to my mechanic for a vehicle inspection. It was determined that the oil plug was worn out and some other things that were minor. I also found out that three lights on the back of the car, two being brake lights, needed replacing. I would have thought that AutoNation's 125 point inspection would have found a problem with the lights and divulging any information about any oil leak would have been nice. My salesman had sent me a thank you email-he was awesome and I received an email, just a generic sent one, with nobody's name on it stating that if I needed anything to give them a call-but really no person to whom I should speak with. Long story short: Always look at the car, during the day if possible, and within the return time, take the car for an inspection at a mechanic. Since Auto Nation missed some things on their inspection, or just didn't tell me, then it is vital to get the car checked out. Would I shop at Auto Nation again? Yes, I would, but I'd be very diligent in learning everything about the car. The carfax's on the cars is a nice thing to have also. Know exactly what you can pay per month if you need to finance and stick to it. I am too old to beat around the bush so I usually come out and say up front exactly what I want.

Greg Kisinger Dec 20, 2018

We are outraged by the way we were both treated as customers and by the blatant lying we experienced from AutoNation Chrysler Jeep Broadway in Littleton, Colorado. We purchased a 2017 pre-owned Ford Raptor on October 6th and it immediately had issues. We had purchased a pre-owned truck with some after market features due to the fact that it came with the Autonation certification, giving us peace of mind that we were purchasing a car that had been certified by the nation's largest dealership. Clearly this wasn't the case and I will never recommend any Autonation to anyone ever again. AutoNation Ford discovered that the truck didn't have a catalytic converter, a requirement in Colorado to pass emissions. So the short story is we were sold a car that isn't legal in the state of Colorado. Add the fact that we have been treated very poorly from every interaction we've had from the sales team (Steve and James), we were also treated terribly by Sean Parker, the GM. No surprise that this kind of terrible leadership would trickle down to other employees. On Monday, November 5th, we were disrespectfully slandered as they tried to claim that we removed the catalytic converter ourselves. On Thursday, November 8th, we went to speak to Sean Parker and Justin, the service director, to return the truck and get our money back, since we were wrongfully sold an illegal car. Justin and Sean Parker told us they wanted to bring the car to their dealership to look it over before giving us an answer. We never gave them consent to do any work on the car and on Friday, November 9th we received a call to let us know that they had replaced the catalytic converter. That afternoon we went in to speak with them again and Sean blatantly lied to us and said that we had told them we wanted it fixed to pass the emissions. From the very beginning we had told them that to make this right, they needed to take back the car. The most pressing issue at hand is that we were told that we would be reimbursed for the work (by both Chris Kelley and James, the sales guy who was incredibly disrespectful to me the last time we were there) we had done at another Ford dealership (due to the 90 day warranty) and have yet to receive the check. Once again, we call the dealership and get sent to voicemails, never being called back. Calling on AutoNation corporate office to do something about this and treat your customers with dignity and respect. We will be leaving reviews on every social media platform, formally stating a complaint to the Colorado Consumer Affairs, and reaching out to local news sources. This is unacceptable. In a world that is suffering with so much hate and violence, Autonation, be a business that has integrity and brings some good to this world!

Kayla Huff Dec 7, 2018

I have been going here for the last 4 years I believe because this is where I purchased my car to have it serviced for oil changes whatever my car needed and this past Saturday was a nightmare. I had a scheduled oil change appointment for this past Saturday at 8 a.m. I was not told that my warranty on my own oil changes had ran out so be prepared to pay for the next oil change that was the first thing. When I arrived two other cars were in front of me and I sure hope they had a scheduled 8am appointment as well my car was the third car to go back to service. I was told by somebody in service that I would be responsible for the oil change payment of $53 I said how come I wasn't told this the last visit I was here or when I schedule the appointment isn't that good customer service. The gentleman said I'm just filling in so I said wow my car is already back in service I guess I really don't have a choice but I won't be coming back and he said there's nothing he could do about it take it up with Finance. Next Issue sat there for an hour and a half and they checked out a gal who came way after me so I went up to the guy and service guy was very disrespectful and told him I've been sitting here for a while how come my car hasn't been checked out and he said while we don't carry GMC oil. I have never heard that in my entire life he said we have to get it from Auto Zone. What kind of nonsense is that! I told the rude kid how is that acceptable and he said that's not my problem I said what do you mean that's not your problem this gentleman overheared him tell me this. I have to pay $53 for my oil change and he said I don't know what he told you he just quit on the job. I said now you're telling me I have to wait till AutoZone opens for you to put oil in my car this is wrong he said I can't do anything about it so I went up to the front desk and I asked for manager and he said what's the issue and I explain to him what happened to me back in service so manager walked up and said he would take care of it. So then I went to the back because I noticed right away all of a sudden my car was pulled up in the service area hopefully they put oil in my car. Then I told the service guy don't you ever disrespect me like that again because I will have your job and he told me that I'm the one that went off on him which is a total lie you could ask the other customers that were sitting in the waiting room with me so then I went up to cash out and get my keys for my car the oil change is now $75 $75 for them to run to AutoZone to put oil in my car really. So then the manager came up to me and asked me if everything was okay I said no it's not okay I said you're charging me $75 for oil change when I when I was told it was going to be $53 for all the crap I just went through. Linda that was in the area had my back and said how long I had been there and it was wrong and said it in front of the manager how I was treated I was planning on buying my next car with this AutoNation but now you could forget it and I've told 10 people and I'm sure they've told 10 people and they've told 10 people about your service there I don't know which changed but I will never shop there again! If I knew all this drama was going to happen I would have went to Walmart and got a oil change for $38.

Nikki L Navarro May 10, 2018

This was one of the worst car buying experiences I have ever had. I was contacted by the internet sales manager, Lauren Oar. She understood that I was only in town for ONE day and that I needed this transaction to be very efficient. She told me on the phone that she would have the car I was looking at pulled at and ready to test drive. My son and I came into the showroom and had to wait 20 minutes before the car was brought around. We were introduced to a different salesperson, she was very nice. After deciding that a bigger vehicle was preferred, we were told that the car we were looking for was at a "sister lot" and could be retrieved so we could test drive it. I said that was great. I filled out the internet forms for the trade-in appraisal and a couple of other different forms. I told Lauren that my son and I would go eat lunch and then return to drive the Grand Cherokee. After lunch, I texted Lauren to let her know we were on the way back. I asked if the Grand Cherokee was ready to drive. She did not respond. After 15 minutes, I texted her again. I asked if the GC was available and ready for us to drive. She told me no, someone had to get it from the "sister lot," and it could not be retrieved if we were not there. Two minutes later, I walked through the front door. I saw Lauren and asked her why she did not get the GC there while we were at lunch. She told me that she misunderstood and did not realize I wanted to see the car. So, after another 2 hours of waiting and being asked to fill out a credit application, they sent someone to the "sister lot" to pick up the GC. While I was waiting, Lauren asked me to go ahead into the finance department and sign the contracts for the vehicle! I was surprised. I asked her, "You want me to sign a contract and purchase a vehicle that I have not even seen, that is not even here?" She said, "Yes, it will save time. You can tear the contract up if you don't want the car. And you have 5 days/250 miles to return the car if you don't like it." I declined. She then proceeded to go to the sales manager's desk to mock my decision. The car finally got to the showroom. We drove it. We decided to buy it. We waited another 1.5 hours to get into finance to sign the papers to buy this car. Sitting in the finance office, the nice gentleman in here hands over a piece of paper that says because the car was purchased from another dealership we were not entitled to the "5-day/250-mile return offer." Hmmm. In addition, I was charged $600 for the process of the salesperson going and retrieving this GC from the "sister lot." At ANY point during the day, had someone said "You can drive 25 miles to a different dealership and go see this GC yourself and save a $600 processing fee," I would have done that. But nobody bothered to make it known that a "sister lot" meant "we purchase the vehicle then charge you $600 to drive it over here." That is shady. Lauren was rude and condescending. Not one time was I referred to by my last name. I was called Katrina the entire day. Not Mrs. X or Dr. X as is preferred when a person has earned a doctorate degree. Business casual takes on an entirely different meaning when walking into this dealership. There were a number of people in "AutoNation" uniforms, but there were some, including Lauren that perhaps do not understand what Business casual is. Tank tops, leggings, long pointed fingernails, shirts that expose the decolletage are but a few of the dress code faux pas that can be seen here. Perhaps the corporate managers should make a site visit.

Katrina Ocon Mar 10, 2018

This was the second time in a row that it has taken three hours for an oil change. This was my most recent experience: I pull into the bay at 940a for a 10a oil change. Nobody meets me in the bay. I waited for a minute, nobody, A few supervisors were on their work phone (understandable), and one was texting on his cell. I interupt him, check in, and tell him I'm there for oil and a radio glitch. He says I'm due for rotation/alignment, and entire appt would take 2h. I asked if we could do radio next time, which would put appt at 1.5h. He writes that I'm waiting in lobby. "WAITING" was written all over the papers. 11a (hour one) rolls by, nobody checks in with me, 12p (hour two) rolls by, nobody checks in with me. I track somebody down again, ask status, and was told my jeep is still being worked on. I told them I was being picked up for lunch and would be back. While at lunch, I called at 1245p (hour 3!). Jeep still not done. I said we're going on Hour 3 AGAIN and this is unacceptable. He says he will have Jesse, my supervisor, call me. Jesse calls right back and says the jeep was done at 1235-1240p and they did the recall repairs for it too. He said he called my number (home) about the recall but that I didn't give them the correct number. I told him nobody asked for anything, and in fact, I had to to track down somebody to give my keys to! Mind you, "WAITING" was written all over the papers and it would have been easy to walk into a lobby of 5ppl and say "KERRI? Jeep Cherokee?" I told Jesse I'd be right down. To jesse's credit, he sat down with me to discuss the absolute breakdown of the system for the second time in a row. He said the alignment, rotation and recall took extra time and that he called me. I told him I was in the lobby for two hours and he could have just walked over to me instead of calling our landline. Plus, the whole purpose of me not having the radio repairs done was because I couldn't be there for two hours. Jesse apologized profusely, but couldn't explain exactly why there was a complete breakdown of the system. He asked that I give him and Jeep another chance. I explained that I have serious concerns about scheduling an oil change if it is going to take 3 hours. I could go to Firestone or Jiffy for 20-30m. Three hours is unacceptable by every standard out there. Jesse was very professional, and offered to haVe jeep cover the cost of the alignment/rotation. I appreciate this offer, but I'm still very hesitant to ever use your service dept again. Do I schedule an oil change at 8a and know I'll be there all morning? Or do I schedule it at 1p and run the risk of being late to pick up kids at two different schools at 315p? This is the third vehicle we have leased/bought from Jeep. At this point, in light of the horrible service dept, I can't say there will be a fourth.

Kerri Shurtleff Aug 26, 2017

I went to AutoNation Chrysler to repair my wheel sensor and for diagnostic on other things I heard in my PT Cruiser. I specifically drove half hour away from my house even though I live 2 mins drive away from another Chrysler dealership because of the positive reviews. My initial experience with the wheel sensor was great however, the appointment to fix the axle was AWFUL. I dropped my car off before close on a Saturday because I had an early Monday appointment. Monday morning at 7 am I received a call from the service rep I was working with asking me how much they quoted the job. I was FLABBERGASTED that they would ask ME how much they quoted the repairs. At 11 am I received another call from the same rep telling me they ordered the wrong part for my car and they needed till Wednesday 1PM to repair my car. I called Wednesday at 1PM because I hadn't heard from the dealership. The service rep told me that the part for my car was on a UPS truck and out for normal delivery because they didn't ship it "next day air so it'll just get here when UPS gets here." He called me back around 3PM and offered me three choices because UPS had yet to arrive and the technician who was to fix my car's shift ended at 5. He said, "you can 1)pick up your car unfixed and bring it back 2)leave your overnight car and let us finish it Thursday 3)we can get you in a rental car until we fix it." Naturally, I chose the third option because I needed to get around and stop depending on others for rides. I was shocked because that option wasn't even provided on Monday when they messed up and ordered the wrong part. After getting a ride, I went to pick up the rental car shortly after that call from an Enterprise down the street from the dealership. As I made my way home through traffic I saw a missed call and voicemail from the dealership telling me my car was ready for pick up. I picked up my car this evening after work. They gave me a 20% discount on the repairs after I complained, however upon receiving the service receipt I noticed they charged me for mis-ordering the WRONG part. No one actually took responsibility, I was without a means of transportation for THREE days before a rental was offered to me and to add insult to injury I ended up paying for their mistake. NEVER again. I will NOT be returning this dealership or service center for anything because they lack basic understanding of customer service.

Amma May 7, 2015

After getting almost 100 inches of snow this winter, we wanted to get a new generation, unmolested, gently used, 2 door, Jeep Wrangler Rubicon with a manual transmission and found a 2011 model listed on the internet by Autonation in Littleton with 27,800 miles. We also had a nice low mile Mazda Miata Grand Touring as a trade. George L. from Autonation contacted us and we were able to agree on trade-in value and sales price over the phone. We are 120 miles away so wanted the transaction verified before committing to the trip. The transaction was smooth and the Jeep was as represented and in a very good condition. George L. went over the Jeeps features with us and we departed for home, but, about 10 miles later the TPMS (Tire Pressure Monitoring System) warning light came on while in the middle of the Denver rush hour traffic on I-25. We pulled over shortly thereafter and checked the tires which were fine and continued home with the warning light still on. The next day we e-mailed George L. about the light, he checked with his service dept and we were told to air up the tires to proper PSI and drive for 20 miles which we did, including the spare. The light remained on. (A solid warning light means there is a failure.) The next day we took the Jeep to Big-O (The Jeep is no longer within the 3 year warranty) for them to check the tire sensors and they found that all the tire sensors had been removed from the five tires. Regular non-pressure sensing valve stems were installed in their place. We e-mailed George L. this information who came into work on his day off when he read about this and spoke with his manager (Ryan Rogers) who said that we should take the Jeep to our local Dodge dealer to have the missing tire sensors re-verified at the dealership. The local dealer verified that the tire sensors were removed with their scanner tool and they worked out the billing and payment with Ryan Rogers from Autonation to have new tire pressure sensors installed. George L., Ryan R. and Autonation stepped up to make this situation right. The tire pressure sensors are $80 each plus mounting and balancing which the local dodge dealership took care of and Autonation foot the bill ($558.62). The TPMS warning light is no longer a factor, its off. The Jeep Rubicon is great and we are a happy customer. Thank you Autonation, George L. and Ryan R. Regards Ivan and Linda

Rubicon2011 May 22, 2014

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